About the Collaborate App

Transcription

1 The AT&T Collaborate service provides the Collaborate app, which lets you control how you manage calls and conferences. Use the AT&T Collaborate service to: Assign devices that can accept incoming calls to users. Assign devices that users can switch to during an ongoing call or conference. The Collaborate app comes in these versions: Mobile, with voice-only features, is included in each AT&T Collaborate Basic Voice Seat. With the AT&T Collaborate Unified Communications (UC) Bundle, you have access to the Mobile, Tablet, and Desktop apps, which include voice, video, and advanced communications features. Tablet includes audio features and more for tablets. This version is available only with the AT&T Collaborate Unified Communications (UC) Bundle. Desktop includes audio features plus more, such as screen sharing and video conferencing, for desktop computers. Also includes the Microsoft Outlook add-in and Skype for Business. Let your users know that these 2 services don't work together. If you configure Desktop to work with your company's Skype for Business service, don't download the Outlook add-in. This version is available only with the AT&T Collaborate Unified Communications (UC) Bundle. The Collaborate app for smartphones and tablets is available from the Google Play Store for Android devices and from the Apple App Store for ios devices. When you use the app on smartphones and tablets, you must upgrade to the latest version of the operating system for your device. Android devices must have: More than one core processor 1GB or more available memory ARMv7 instruction set Screen resolution of 320x480 for smartphones and 1280x800 for tablets When you create users, you must assign them the app before they can download it. For information about creating users, see Create Users. Features Operating Systems Mobile Mobile (UC Bundle), Tablet, and Desktop Outlook Add-In Download the App 2017 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.

2 Features This table shows the different versions of the Collaborate app and some of the features you can use with each version. You can Mobile (audio only) Mobile (UC Bundle) Tablet Hold audio conferences Make calls Receive calls Manage contacts in local address book Search the Collaborate company directory Accept or decline requests to share presence with others in your company Set and share presence status Send instant messages Make video calls Change an audio call to a video call Change a video call to an audio-only call Upload an image (profile photo) Start a group chat Share your desktop View and group users in contact lists Access more presence icons Collaborate app versions and features Desktop 2017 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. Page 2

3 Operating Systems Mobile (audio-only) works with iphone and Android devices and these operating systems: Device iphone 4s, iphone 5s, iphone 6, iphone 6 Plus Android devices Operating System ios 7.x, 8.x, and 9.x Android 4.0 and later Collaborate Mobile works with these smartphones and operating systems. Desktop and Tablet work with these device types and operating systems: Device ipad 2 and later (includes ipad Air 2, ipad mini ) Tablet PC Operating System ios 7.x, 8.x, and 9.x Android 4.0 or later Windows 8, 8.1, 10 (Classic View only) OS 10.9 (Mavericks) OS (Yosemite) OS (El Capitan) Mobile and Desktop work with these devices and operating systems. Mobile You can use the audio-only version of the Collaborate app for voice calls and conferencing on smartphones. Your AT&T Collaborate company directory listings are automatically added to your contact list in the Collaborate app. With the audio-only app you can: Make and receive calls Hold conference calls with up to 3 participants Manage the contacts in your local address book Search the AT&T Collaborate company directory Collaborate - Mobile (UC Bundle), Collaborate - Tablet, and Collaborate - Desktop The Collaborate app includes audio plus other features, and it comes in versions for your PC,, tablet, and with advanced features for smartphones as part of the AT&T 2017 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. Page 3

4 Unified Communications (UC) Bundle. In addition to the features that come with Mobile, additional features include: Audio conferencing Employee presence Instant messaging Video calling You can also: Set your presence status (available, away, busy) Accept or decline requests to share presence information with other users in your company Upload an image or photo (avatar) Enter and show a personal message Start a group chat Change an audio call to a video call, or change a video call to an audio-only call Desktop gives you all the features of the mobile and tablet versions, and you can also: Share your desktop View other users by location (public IP address) Group and view users in contact lists Choose from more presence icons Use the Outlook add-in to integrate Microsoft Outlook with Collaborate Outlook Add-In The Outlook add-in works with the Collaborate Desktop app to let you view the presence of your Collaborate contacts when you're signed in to both the app and Microsoft Outlook. You can also use Outlook to view and use the Collaborate app features. For example, from Outlook, you can right-click an in your Inbox to call or chat with the sender. When you read an from someone on your Collaborate app Buddy list, you'll see that user's Collaborate presence noted with a green, gray, or red bar in the subject header. When you move the cursor over the contact's address, a window with Collaborate controls opens. From here, you can start a chat or make a voice or video call. To open the function you want in the Desktop app, click the corresponding icon in Outlook. You'll see these options: Chat Call From Computer Call From Phone Video Call You can also start chats and make calls with Collaborate contacts from their contact cards in Outlook AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. Page 4

5 Download the App Download the app on or PC 1. On the AT&T Collaborate homepage, in the Devices widget, click View and Manage. The View Devices page appears. When you have many devices, the devices aren't listed, so you must search to locate a device. For more information about searching, see Use Search. 2. Under Device Make/Model, select the Collaborate app you want ( Mobile, Desktop, Tablet), and then click Manage. The Manage Device page appears. 3. On the left menu, click Download Client. 4. Click the link for the version of the app you want. 5. Follow the prompts that appear on the screen. 6. Enter your Collaborate app username and password, and then click Sign In. Download the Outlook add-in for PCs 1. On the AT&T Collaborate homepage, in the My Profile widget, click Devices. The My Devices section of the My Profile page appears. 2. Next to View Registrations, click Outlook add-in. 3. To complete installation, complete the Outlook Add-in for Collaborate Setup wizard. Then, make sure the add-in is turned on: On your desktop, open Outlook. On the File menu, click Options, and then click Add-Ins. Look for Collaborate Add-in. Do one of these things: o o If you see the add-in, click OK and you're done. If you don't see the add-in, click Go next to Manage COM Add-ins. The COM Add- Ins window opens. Check the Collaborate Add-in box, and then click OK. Download the app on mobile devices and tablets 1. Go to the Google Play Store or the Apple App Store and search for AT&T Collaborate. 2. Select the Collaborate app. 3. Tap Install. 4. Tap Accept. 5. Tap Open. 6. To accept the Terms and Conditions, check the I agree box, and then tap Agree and continue. 7. Enter your Collaborate app username and password, and then tap Sign in AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. Page 5