Installation Guide Savision Live Maps 10.0 for Microsoft System Center Operations Manager

Transcription

1 Installation Guide Savision Live Maps 10.0 for Microsoft System Center Operations Manager

2 Contents 1. Introduction About This Guide Supported Products Understanding Savision Live Maps Understanding the different components of Savision Live Maps Live Maps Core Live Maps Mobile Live Maps Integration Additional Documentation Installing Savision Live Maps Portal System Requirments Where to Install Live Maps Portal Installation Access to Live Maps Portal Authentication Installing Savision Live Maps Authoring Console System Requirements Where to install Installation Accessing Live Maps Authoring Console Show affected Live Maps Alert Task Installing the Savision Live Maps Operations Manager Extensions System Requirements Where to Install Installation Accessing the Live Maps Operations Manager Extensions Installing Savision Live Maps Mobile Device Notification Service Requirement Where to Install Installation Accessing Live Maps Mobile Device Notification Service Installing Savision Live Maps Mobile App Requirements Installation Android ios Configuration Installing Savision Live Maps ServiceNow Integration Requirements Where to Install Installation ServiceNow Instance Installing Live Maps ServiceNow Integration service Accessing Live Maps ServiceNow Integration CI Mappings and Relationships Installing Savision Live Maps Service Manager Integration

3 8.1 Requirements Where to install Installation Setup the Live Maps Connector Verification Business Services Change Management Installing Savision Live Maps BMC Remedy Integration Requirements Installation Accessing Live Maps BMC Remedy Integration Upgrading to Savision Live Maps 10.x License Key requirements Backups Order of Upgrades Upgrading Live Maps core components Upgrading Live Maps Mobile components Upgrading Live Maps Integrations Uninstalling Savision Live Maps Live Maps Portal Complete removal Service Manager Integration

4 1. Introduction 1.1 About This Guide This guide describes the steps required to successfully install Savision Live Maps 10.0 for Microsoft System Center Operations Manager. 1.2 Supported Products This version of the product is supported on System Center Operations Manager (SCOM) 1801, 2016 and 2012 R Understanding Savision Live Maps Savision Live Maps is a must have to implement Business Service Management when you are using Microsoft System Center (SCOM). Savision Live Maps structures and visualizes your monitored IT components in SCOM 2012 R2, 2016 and 1801 such that it becomes very easy for all stake holders in your organization to understand what the impact and root cause of service outages are. It offers out of the box dashboards for C-level management, Service Owners, IT management, Helpdesk, Application and Infrastructure Engineers. To get familiar with the features of this Live Maps release please follow the step-by-step instructions described in the Getting Started guide. 1.4 Understanding the different components of Savision Live Maps Savision Live Maps has several different installers. Not all of them are needed and they are based on what integrations and various setups you have in your environment. Each has its own set of Software/Hardware requirements Live Maps Core There are 3 primary core components of Live Maps. These 3 parts are generally a must in a normal installation. Installation of these 3 components will be discussed in Chapters 2-4 of this guide. Live Maps Portal This is the Live Maps website application. You will have the ability to see all the dashboards created from the portal itself as well as those created with the Live Maps Authoring Console via a browser. The Live Maps Portal is the first thing installed. It will be the primary application where downloads of the other installs will occur. It also allows for the creation of Summary dashboards. Live Maps Authoring Console A console application that allows a SCOM admin to create Live Maps Services (distributed applications) and Live Maps Dashboards (either a diagram or a list). Live Maps Operations Manager Extensions Adds the ability to see any dashboard created in the Live Maps Authoring Console in the Operations Manager Console Live Maps Mobile Live Maps Mobile app allows a user to receive Push notifications to their mobile device. Users can also check on the health status and alerts for their Live Maps dashboards. There are server different ways to setup Live Maps Mobile. This guide will not cover all of them, but will describe the installation of the following 2 components. For more information on Mobile, please contact support@savison.com. 4

5 Live Maps Mobile Notification Service Pushes out Notifications of state and alert changes to a user s mobile device. Mobile apps Currently supported apps are for ios and Android. Allows a user to check on the health status and alerts for subscribed dashboards Live Maps Integration There are a few ITSMs that Live Maps will integrate with. Our integrations will do a push to the ITSM to help populate the CMDB with the objects contained in the Live Maps Services. These will be discussed. Installation of these 3 components will be discussed in Chapters 7-9 of this guide. Live Maps Service Manager Integration Live Maps ServiceNow Integration Live Maps BMC Remedy Integration 1.5 Additional Documentation If you would like to know more about what you can do with Savision Live Maps please visit the Savision Live Maps Learning Center - There are several helpful Blogs and KB articles to assist you. 2. Installing Savision Live Maps Portal 2.1 System Requirments System Center Operations Manager version Savision Live Maps supports Microsoft System Center Operations Manager (SCOM) versions: SCOM 2012 R2 SCOM 2016 SCOM 1801 (+) Supported Operating Systems The Live Maps Portal can be installed on a Windows 2012 R2 Server or Windows 2016 Server with the IIS role with network connectivity to your SCOM environment. Hardware Requirements Component Minimum Requirement Recommended Processor 1.4 GHz 2 GHz or faster Memory 2 GB RAM 4 GB or greater Available Server Disk Space 2 GB 4 GB or greater Available Disk Space 235 GB 250 GB or greater Supported Browsers All major browsers are supported. Chrome, Edge, Firefox, I.E. NOTE: other browsers that support HTML5 should work but there could be some differences from place to place. Also I.E., tends to be the slowest performing of the major browsers and it is recommended to use Chrome or Firefox. 5

6 SCOM Admin Administrator access to the operation system to install the required software, as well as Admin access to your SCOM Managment Group App Pool User App Pool User Requirement is for a Domain Username and password to run the app pool. This user must also have "db_datareader" access into both your Operations and DW databases. This user will need to have access to SCOM and the "Live Maps Portal Group" if you wish to use Static URLs. Those are the minimum requirements. Generally we recommend this user be a SCOM admin to make sure other items are not restricted like Powershell commands in a Summary Dashboard. Web Server Roles and Features Add the following Roles & Features onto your Windows server: Roles: Web Server (IIS) Common Default Document Directory Browsing HTTP Errors Static Content HTTP Redirection Health and Diagnostics HTTP Logging Performance Static Content Compression Security Request Filtering Windows Authentication Application Development.Net Extensibility 4.5 ASP ASP.NET 4.5 ISAPI Extensions ISAPI Filters Management Tools IIS Management Console Features:.NET Framework 4.5 Features.NET Framework 4.5 ASP.NET 4.5 WCF Services HTTP Activation TCP Port Sharing 6

7 License Key A version 10 License key will be required in the following senarios: Installing Savision Live Maps version 10 for the first time in a SCOM mgmt group. Upgrading from Savision Live Maps version 7 or version 8. You will not need a new license if upgrading from a prior release of 10.x to a newer release of 10.x. Example: upgrading from 10.0 to Where to Install Considerations on where to install are based on your requirements. The Live Maps Portal can be installed on any Windows 2012 R2 or Windows 2016 server with the IIS role. This can include your mgmt server. There is no requirement that it must be installed on a mgmt server. That being said, generally Forms Authentication will work in any install. However Windows Authentication may require additional steps for Kerberos to work. NOTE: Installing a Live Maps Portals in a DMZ is not covered in this install guide. It assumes normal access to the SCOM Mgmt servers and Databases. For instructions on this type of setup please contact support@savison.com 2.3 Live Maps Portal Installation Please read through the install process prior to installation. There are several steps in this process where you will be asked to make a decision. It is helpful to know these questions ahead of time so you can make a thoughtful decision. This is especially true for the portal location and authentication methods. 1. To begin, please right click on the Savision Live Maps version 10.0 setup executable file, and select Run as Administrator This is a recommended step, even if you are logged in as a domain admin. Then click Yes to allow the program to make changes to your computer. 2. Click Next on the Welcome dialog box. 1. The installer will start checking for the Prerequisites, when this is complete, click on Next. If for some reason one of the checks fails, you will be presented a way to copy and paste the contents into a powershell script to install the required prerequisites. 7

8 2. Click on I accept the agreement, then click on Next on the Licence Agrement. 3. Select the install folder path. Check or Uncheck if you want the installer to Create Desktop Shortcut, then click on Next. 8

9 4. Check or Uncheck I agree to participate on the Customer Experience Improvement, then click Next. 5. Type in the FQDN of the SCOM mgmt server you want the Portal to connect to for its operations, then click on Next. 6. At this point Live Maps will connect to the SCOM mgmt server you selected. Once it is connected it will prompt for your version 10 License key. Paste the contents of the license key you were given and then click Next. 9

10 7. Type in a Domain Username and password. This user will be setup as your app pool user. It must have db_datareader access to both the Operations Manager and DW databases. It is also helpful that it has access into SCOM, but that can be setup later. Click on Verify to check the credentials. This will check to make sure the credentials have the necessary access to your SCOM Databases. 8. Once you have verified the user, click Next to continue. 9. Pick Forms or Windows Authentication. NOTE: If this is installed on a SCOM mgmt server, then Windows Authentication will work without any additional problems. However, if this is on a separate IIS web server then you may need to preform additional steps later for Windows Authentication to work. Forms Authentication will work in any scenario. When you have made your choice click on Next. 10

11 10. On the Website type, pick Parent or Child Application. a. If you select the default Parent Site, Live Maps will be installed in a new website running on port To access the portal you will need to navigate to The port the Live Maps Portal is running on can be changed later in the IIS Manager b. If you select Child Application, you will be prompted which website you would like to install Live Maps. To access the portal,you will need to navigate to http(s)://<portal-server>/livemapsunityportal. This is typically the case if you are installing Live Maps on the same server as your Operations Manager web console. 11

12 11. Click Next after you have made your selection. 12. On the Ready to Install dialog, click on Install. At this point the installer will install/upgrade the Savision MPs into your SCOM environment as well as add the Live Maps portal to IIS. 13. Click on Finish to complete the installation. 12

13 2.4 Access to Live Maps Portal Once the install is complete, you can now access the portal. If you created a shortcut during the install, then you can simply start by using it. If not, then open a browser and type in the url. That will simply open up your default browser on that Server and point it to the localhost address for the Live Maps Portal. The URL will be determined by how it was installed. Parent Site Child Application http(s)://<servername>/livemapsunityportal If this was an upgrade, please use the previous URL for access Authentication First run, you must log on with a user with SCOM administrator access. After that, you may log in with any SCOM user(assuming they have rights to the portal). If you selected Windows Authentication during the install, then once you open up the portal it should go directly to the Home Page. There are a couple of exceptions. If you are have a browser window prompt for access, then typically adding the URL to the I.E. trusted sites will take care of this problem. Firefox has a different method for trusted sites. Second, if you selected Windows Authentication and it opens up showing a form to enter your credentials, then kerberos to SCOM has failed at some point. After a few attempts, you should get an error message. If you selected Forms Authentication, then after accessing the portal you will be presented with a form to fill out for access. Windows account can be Domain\Username or Username@domain Password SCOM mgmt server. This should be filed in based on the information previously entered. Once Authenticated, the Home page will display. The Home page in 10.0 is completely customizable. 13

14 3. Installing Savision Live Maps Authoring Console 3.1 System Requirements System requirements are very simple..net 3.5.Net 4.5 or greater System Center Operations Manager Console already installed. Version 2012 R2, 2016 or Where to install Live Maps Authoring Console can be installed on any PC or Server that has an Operations Manager Console. It should be installed for a SCOM administrator to create dashboards. 3.3 Installation 1. First step is to log onto the Live Maps Portal as a SCOM administrator. From the Portal, navigate to the Menu > Administration > Downloads 2. From the list, find the Live Maps Authoring Console x64 msi. Click on it to download the MSI. NOTE: If you require an x86 installer, please contact support@savision.com. This will download a file named Savision.LiveMaps2012.Console.x64.msi. 3. Navigate to the folder where the MSI was downloaded. Right click on the file and select Install. If you recieve the standard Windows security warning, click on Run. 14

15 4. On the Welcome Screen click Next. 5. On the License Agreement, click on I Agree, then click Next. 6. Select the folder you wish to install the Authoring Console, then click Next. 7. Click Next to confirm the installation. 8. Once the Installation is complete, click on Close. 3.4 Accessing Live Maps Authoring Console Live Maps Authoring console is now installed on the local Workstation/Server. To run the software, simply find the Savision Live Maps Authoring Console icon and run the the application. You must log onto the Live Maps Authoring Console as a SCOM administrator. 15

16 Management Server Which Management server you wish to target while running the Authoring Console. It is recommended to target the mgmt server with the lightest load on it. Dashboards are saved to MPs. Use Integrated Security If you want to use the currently logged on user. Username\Password\Domain This will be available when you uncheck Use Integrated Security,needed if you have raised credentials for creating dashboards. 3.5 Show affected Live Maps Alert Task Live Maps allows you to launch the Live Maps Portal with the map that is affected by an alert shown on the SCOM Operations Console. To install and configure follow these steps; 1. Open the Live Maps Authoring Console 2. Go to File > Settings, Live Maps Portal URL 3. Fill in a valid Live Maps Portal URL. Click Test to verify it is a valid URL. This will open up a browser to the URL. 4. After you have verified the URL is correct, come back to the dialog box and Click Accept. 4. Installing the Savision Live Maps Operations Manager Extensions 4.1 System Requirements There is only one requirement for the Live Maps Operations Manager Extensions. System Center Operations Manager Console for 2012 R2, 2016, or Where to Install All Servers and Workstations that will be running a SCOM Console. 4.3 Installation Before you begin, be sure that any SCOM consoles are closed down. That includes other users on the same Server. This will prevent a required reboot when you are finished First step is to log onto the Live Maps Portal as a SCOM administrator. From the Portal, navigate to the Menu > Administration > Downloads 16

17 2. From the list, find the Live Maps Operations Manager Extensions x64 msi. Click on it to download the MSI. NOTE: If you require an x86 installer, please contact This will download a file named Savision.LiveMaps2012.OpsMgrExtensions.x64.msi. 3. Navigate to the folder where the MSI was downloaded. Right click on the file and select Install. If you receive the standard windows security warning, click on Run. 4. On the Welcome screen, click Next. 5. Confirm Installation by clicking Next. 6. Once the install is complete, click Close. 4.4 Accessing the Live Maps Operations Manager Extensions. To see if the extensions are working, launch the SCOM console and navigate to the All Services Dashboard. 17

18 NOTE: You should see any services previously created in Live Maps. If you haven t created any, then this will simply show the blue Services Dashboard bar at the top. If you are not licensed for Enterprise then you will see a license violation. If this reveals a DLL error, then the extensions are not loaded. 5. Installing Savision Live Maps Mobile Device Notification Service The Live Maps Mobile Device Notification Service is just one part of getting Live Maps Mobile up and running. For a broader discussion about how to setup Live Maps Mobile, please refer to this Savision KB article - If you need more information on the overall setup and help, please contact support@savision.com 5.1 Requirement.Net Framework 4.5 or greater Port 443 access out to the world Port 5724 access back to the SCOM mgmt server Ability to search External DNS 5.2 Where to Install The purpose of this service is to send notifications to AWS servers which in turn will send a notification to your phone. The Notifications are based on what dashboards the end user has subscribed to. Because of this, as long as the requirements above are met, this can be installed just about anywhere. Typically it is either installed on a Mgmt server or on a server in the DMZ. 5.3 Installation 1. First step is to log onto the Live Maps Portal as a SCOM administrator. From the Portal, navigate to the Menu > Administration > Downloads. 18

19 2. From the list, find the Live Maps Mobile Device Notification Service x64 msi. Click on it to download the MSI. NOTE: If you require an x86 installer, please contact This will download a file named Savision.LiveMaps2012.MobileDeviceNotifications.x64.msi. 3. Navigate to the folder where the MSI was downloaded. Right click on the file and select Install. If you receive the standard windows security warning, click on Run. 4. On the Welcome screen, click Next. 5. Click on I Agree, then click Next. 6. Choose the folder path you wish to install it in, then click Next. 7. Click Next, to confirm installation. 8. A dialog box will pop up requesting System Center Operations Manager Credentials. This must be a SCOM admin. Click OK once information has been entered. Server Mgmt group server you want the service to communicate with. User name SCOM admin user name Password SCOM admin password Domain Domain 19

20 9. At this point, the service will attempt to communicate with the Operations Manager server using the credentials provided. If there is a problem it will notify you. If everything is good, then your next prompt will be to click Close to finish the installation. 5.4 Accessing Live Maps Mobile Device Notification Service This is a service that will simply run on the server. It will send out notifications to an AWS server. Device Notifications will occur after a mobile phone has been registered via the app. If for some reason you need to change the settings (i.e. credentials or mgmt. server it connects to), then you can launch the Mobile Device Notifier Configuration utility. This will bring up a similar dialog box to change the settings. 6. Installing Savision Live Maps Mobile App The Mobile app is used to push notifications on changes of health state of different Live Maps Dashboards. Also allows a user to check on the health state and alerts for subscribed dashboards. 6.1 Requirements Supported OS versions: Android V2.3.3 or greater ios V5.0 or greater 6.2 Installation Android 1. Go to the Google Play store on your mobile device. 2. Tap the Search button in the upper right corner and type Savision Live Maps for Mobile. 20

21 3. After a couple of moments a list should appear with Savision Live Maps for Mobile. 4. Open the app on the store and then tap the Install button. 5. Review the permission required for the app to run. 6. Tap the Accept button. 7. After it has been installed you can press the Open button or launch the app via the icon on the phone. At First Launch, the app will take you to configuration IOS 1. Go to the itunes Store app. 2. Tap on the Search button in the bottom. 3. In the search bar, type Live Maps Mobile, then tap Search. 4. After a couple of moments a list will appear with Live Maps Mobile. Tap on the app icon. 5. Tap on the Install button. 6. As part of the itunes store procedure, fill in your itunes password. 7. The app will now begin to download and install on your mobile device Configuration Before you begin the configuration, it is recommended that you open the browser on your mobile device and verify you can connect to the URL for the Live Maps Portal. From the settings, be sure to type in the following information (different apps may have different order) Service Name = URL of the Live Maps Portal. 21

22 Domain Username Password After using the backing out of the Configuration, there may be a pause while the device communicates with the Portal and registers the device. Next you can select which dashboards you would like to receive Notifications. 7. Installing Savision Live Maps ServiceNow Integration The Live Maps ServiceNow Integration Service is a Windows Service that will synchronize Live Maps Services and their related components with a CMDB database on a ServiceNow instance, every 24 hours (default). Only one ServiceNow Integration Service needs be installed per Operations Manager management group. 7.1 Requirements There are only a couple basic requirements for the service..net 4.0 or greater Port access back to the SCOM mgmt. server on port 5724 Port access to ServiceNow on port Where to Install There are 2 places where an installation needs to be completed. The first is from within your ServiceNow Instance. The second is a server that will be hosting the ServiceNow Integration service. The integration doesn t take up a lot of resources and can be installed on just about any server (including a mgmt. server) as long as it can communicate to the mgmt. server. 7.3 Installation ServiceNow Instance 1. Install Live Maps into your ServiceNow instance through the ServiceNow Store ( 22

23 2. Once Live Maps is installed, go to the ServiceNow instance, you will need to create a Live Maps user. In the search field enter Users Select the Users link under System Security On the Users list page, click on the New button. On the new Users page enter the following information: o User ID = Live_Maps_Service_User o First name = Live Maps Service User (or name of your choice) o Password = enter a password of your choice (the password will be used in the Live Maps ServiceNow Integration Service configuration dialog) o Check on the Web service access only checkbox NOTE: You may create a User ID of your own, but this one listed above is the default used in the Live Maps ServiceNow Integration Service configuration dialog, used later in section Finally select the Submit button. This will return you to the Users list page. 23

24 3. Now you need to go back into the user created in the previous step to add the appropriate roles. Once back on the Users list page, search for the User that was just created. NOTE: Easy way is to use the Go to Name and search for Live. Assuming you are using the defaults. Select the Live_Maps_Service_User (or the user you created) link from the user list. Click on the Edit button to allow you to enter the user roles Add the x_savis_live_maps.live Maps Role 24

25 Click on Save once the role has been added. 4. You are now complete with the ServiceNow permissions part of the install, procced to the next section Installing Live Maps ServiceNow Integration service 1. Log into the computer that will host the Live Maps ServiceNow Integration Service 2. Open a browser, log into the Live Maps Portal as a SCOM administrator. From the Portal, navigate to the Menu > Administration > Downloads. 3. From the list, find the Live Maps ServiceNow Integration x64 msi. Click on it to download the MSI. NOTE: If you require an x86 installer, please contact support@savision.com. This will download a file named Savision.LiveMaps2012.ServiceNow.Integration.x64.msi. 4. Navigate to the folder where the MSI was downloaded. Right click on the file and select Install. If you receive the standard windows security warning, click on Run. 25

26 5. At the Welcome screen, click Next. 6. Select Installation Folder, then click Next. 7. Click Next to confirm the installation. 8. When prompted for the Live Maps ServiceNow Integration Settings, please enter the setttings needed for the run. SCOM Management Server - Enter the Name or IP address of a SCOM Management Server SCOM Credentials - Enter the User Name, Password and Domain of a SCOM user account that has permissions to read the services you want to synchronize. ServiceNow URL - Enter the URL of the ServiceNow instance. ServiceNow Credentials - Enter the User Name and Password of a ServiceNow user account that has enough permissions to create configuration items and relationships. (How to create this user is in section 7.3.1) Services to synchronize - Choose to synchronize all services or select the individual services to be synchronized. Create CI s if none exist - The Live Maps ServiceNow Integration service can create configuration items when they do not exist in ServiceNow. By unchecking this checkbox, it will only relate the configuration items with Business Services that already exist in ServiceNow. Create known CI s only - When this checkbox is checked only the Live Maps components we know of are synchronized to ServiceNow. If this checkbox is unchecked all components are synchronized with ServiceNow and the unknown components will be added as configuration items. Synchronize every - Choose how often the Live Maps ServiceNow service needs to synchronize with the ServiceNow instance. The default is 1440 minutes (every 24 hours). 9. Once the information has been added, click on OK. 26

27 10. Click on Close to complete the installation. 7.4 Accessing Live Maps ServiceNow Integration. Once the install has been completed wait a few mins for the service to be synchronized in the ServiceNow instance. After logging into ServiceNow, look up Business Services. In the list you will be able to find Business Services with the same name as your Live Maps Services in SCOM. Check to ensure that each Business Service has the correct configuration items If you ever need to adjust the settings of the integration, please navigate and find the Savision Live Maps ServiceNow Integration Configurator. 7.5 CI Mappings and Relationships To keep track of what object in SCOM is mapped to what configuration item in ServiceNow we store the SCOM ID in the built-in ServiceNow field correlation_id. In some case this conflicts with other solutions that integrate with ServiceNow which also use that same correlation_id field. In the Live Maps 8.9 release we added a new advanced feature that allows the customization of the correlation_id field. With this feature you have to add a custom correlation_id field to every CI class in ServiceNow and then customize the field mappings in the transformation tables. Once that is completed go to the ServiceNow Integration configuration file Savision.LiveMaps.ServiceNow.IntegrationService.exe.config and modify the value in the new setting called 'Correlation_id_fieldName'. This will be used to override the default correlation_id field name. C:\Program Files\Savision\Live Maps for OpsMgr 2012\ServiceNow Integration Set the <value> to your new custom field name. </setting> <setting name="correlation_id_fieldname" serializeas="string"> <value>correlation_id</value> </setting> NOTE: Because this requires the knowledge of inbound web services and transformation mappings in ServiceNow this is an advanced setting and will only work if you know exactly what needs to be done on the ServiceNow side 27

28 8. Installing Savision Live Maps Service Manager Integration 8.1 Requirements Before the Live Maps integration with Service Manager can be used, the proper connectors between SCSM and SCOM need to be established. Two connectors for SCOM are available in SCSM: The configuration item (CI) connector that imports objects that are discovered by SCOM into the SCSM database. An alert connector that can create incidents based on alerts. In the section Importing Data and Alerts from Operations Manager of the SCSM Administrator s Guide the steps required to establish these connectors are described. The System Center Service Manager 2012 Product Documentation can be found here. References for System Center Service Manager 2016, 1801 can be found here. 8.2 Where to install The Service Manager Integration should be first installed on your Service Manager Server. It may be additionally installed on any workstation running the Service Manager Console. Configuring the Integration only needs to be done from one server. 8.3 Installation 1. Logon to a computer running the Service Manager Management Server. 2. Open a browser and log onto the Live Maps Portal as a SCOM administrator. From the Portal, navigate to the Menu > Administration > Downloads. 3. From the list, find the Live Maps Service Manager 2012 Integration x64 msi or Live Maps Service Manager 2016 Integration x64 msi. Click on it to download the MSI. NOTE: Service Manager 2016 will also work with If you require an x86 installer, please contact support@savision.com. This will download a file named either: Savision.LiveMaps2012.ServiceManager.Integration.x64.msi. or Savision.LiveMaps.ServiceManager.2016.Integration.x64.Setup.msi 3. Select the Install Service Manager Integration option under Installation and follow the installer instructions. 4. Navigate to the folder where the MSI was downloaded. Right click on the file and select Install. If you receive the standard windows security warning, click on Run. 5. Open the Service Manager Console. 6. Go to the Administration pane. 7. Select the Settings node. 28

29 8. Open the Live Maps Settings. 9. Specify the URL to launch the Live Maps Portal. 10. Click the OK button. 11. Repeat step 1-3 on all machines that run the Service Manager Console Setup the Live Maps Connector 1. Open the Service Manager Console. 2. Go to the Administration pane. 3. Right click on Connectors. 4. Select Create Connector -> Live Maps Service Connector. 5. Provide a name for the connector. 6. Enter the server name and credentials to communicate with Operations Manager. Make sure the account used: Has at least read-only rights to all objects in SCOM. Is part of the Administrator role in SCSM. Is part of the local Administrators group on the SCSM management server or at least has access to the Windows temp folder. 7. Select the Live Maps Service you would like to synchronize with Service Manager. 8. Select the schedule at which the connector will synchronize. 9. Click Create. 10. To immediately synchronize the Live Maps connector, click on the connector you just created, and click Synchronize Now from the Tasks pane. 8.4 Verification Business Services To verify the Live Maps integration in Service Manager follow these steps: 1. Start the System Center Service Manager Console. 2. Go to the Configuration Items pane. 3. Open the folder Business Services -> All Business Services. 4. Select a business service in the All Business Services pane. 5. In the Tasks pane, launch the Open Service Map task. 6. The Live Maps Portal will launch, showing the service map associated with that business service Change Management To verify the Live Maps integration in Service Manager follow these steps: 1. Start the System Center Service Manager Console. 29

30 2. Go to the Work Items pane. 3. Open the folder Work Items Change Management All Change Requests. 4. Select a change request in the All Change Requests pane. 5. In the Tasks pane, launch the Open Related Services task. 6. The Live Maps Portal will launch, showing the map with the affected item. 9. Installing Savision Live Maps BMC Remedy Integration The Live Maps BMC Remedy Integration Service is a Windows Service that will synchronize Live Maps Services and their related components with a CMDB database on a BMC Remedy instance, every 24 hours (default). Only one BMC Remedy Integration Service needs to be installed per Operations Manager management group. 9.1 Requirements.Net 4.0 or greater Port access back to the SCOM mgmt. server on port 5724 Port access back to the BMC Remedy system running the Jetty service. This is typically via http 8008(default) or https 8443(default). Here you can find where the BMC Remedy REST API service ports are configured and how to configure the REST API service. BMC Remedy environment including BMC Atrium CMDB NOTE: When using http to connect to the BMC Remedy REST API service the password is unencrypted in the http request when the integration service is logging in. Here you can find a solution for this. 9.2 Installation 1. Log into the computer that will host the Live Maps BMC Remedy Integration Service. 2. Open a browser, log onto the Live Maps Portal as a SCOM administrator. From the Portal, navigate to the Menu > Administration > Downloads. 3. From the list, find the Live Maps BMC Remedy Integration x64 msi. Click on it to download the MSI. NOTE: If you require an x86 installer, please contact support@savision.com. This will download a file named Savision.LiveMaps2012.BMC.Integration.x64.msi. 4. Navigate to the folder where the MSI was downloaded. Right click on the file and select Install. If you receive the standard windows security warning, click on Run. 5. At the Welcome screen, click Next. 6. Select Installation Folder, then click Next. 7. Click Next to confirm the installation. 8. When prompted for the Live Maps BMC Remedy CMDB Integration Settings, please entery the setttings needed for the run. 30

31 SCOM Management Server - Enter the Name or IP address of a SCOM Management Server. SCOM Credentials - Enter the User Name, Password and Domain of a SCOM user account that has permissions to read the services you want to synchronize. BMC Remedy Connector Type - The integration service supports one connector type called Rest API for BMC Remedy 9.0 and higher, which can write directly to a data set in the BMC Atrium CMDB. BMC Remedy URL - Enter the URL of the BMC Remedy Jetty service. BMC Remedy Credentials - Enter the User Name and Password of a BMC Remedy user account that has enough permissions to create business services, configuration items and relationships. Services to synchronize. - Choose to synchronize all services or select the individual services to be synchronized. Create CI s if none exist - The Live Maps BMC Remedy Integration service can create configuration items when they do not exist in BMC Remedy. By unchecking this check-box it will only relate the configuration items with Business Services that already exist in BMC Remedy. Create known CI s only - When this checkbox is checked only the Live Maps components we know of are synchronized to BMC Remedy. If this checkbox is unchecked all components are synchronized with BMC Remedy and the unknown components will be added as configuration items. Synchronize every - Choose how often the Live Maps BMC Remedy service needs to synchronize. The default is 1440 minutes (every 24 hours). 9. Once the information has been added, click on OK. 10. Click on Close to complete the installation. 31

32 9.3 Accessing Live Maps BMC Remedy Integration Once the install has been completed wait a few minutes for the services to be synchronized in the BMC Remedy environment. In BMC Remedy Navigate to the Asset Management Console Advanced CI Search. Choose the data set you have synchronized the Live Maps Service with. In Quick Search fill in a part of a service or configuration item name and click Search. Check if you can find the synchronized services and configuration items in the search result. After installation, the settings can be modified by using the Live Maps BMC Remedy Integration Configurator under All Programs > Savision 10. Upgrading to Savision Live Maps 10.x Generally upgrading Live Maps is a simple process of just running the installer over the existing one. There are exceptions to that rule. There is a set order that should be followed in the beginning. It is always recommended to upgrade all the components of Live Maps to the same version number. NOTE: Upgrades are supported for anyone running Live Maps version 7.x straight to version 10.x. There is one exception to anyone that might be on early releases of version 7.x. Prior to version 7.5, the main web component was the Live Maps Web Console. For version 7.5 thru version 8.2 both the Live Maps Web Console and the Live Maps Portal could be used. The Live Maps Web Console will not be a part of version 10. For those users still using the legacy Web Console and not using the Live Maps Portal, they will need to install a new copy of the Live Maps portal and start using it as your primary web interface. If you have any questions about this please contact support@savision.com and we can assist you on an upgrade path License Key requirements If you are upgrading from a prior major release to version 10, then you will need a new license key. Example: upgrading from version 8.9 to version 10.0 will require a new license key. If you are upgrading to a minor release, then you will not need a new license key. Example: upgrading from version 10.0 to Prior to installing please contact Savision for a new license key. You can sales@savision.com or support@savision.com. Please allow for processing time. Updated license keys are only available for those on current Maintenance and Support or Active Subscriptions Backups For most users, backups prior to upgrading are not required. All Dashboards are saved as objects or inside management packs in SCOM. The exception to this rule will be for integrations to your ITSMs. Each one has specific backups that should be done prior to upgrades. This guide will cover them individually in the next section Order of Upgrades For those who have been using Live Maps for a long time, the order in which you should upgrade the software has changed slightly. You should always start with upgrading the Live Maps core components first. After that, you can upgrade the various other parts of Live Maps in any order. 32

33 Upgrading Live Maps core components 1. Run the Live Maps Portal installer first. For the most part it is just a series of Next through the software. There is one exception as it will ask for a License key if one is required. For additional help, please refer to Section 2 in this guide. The installer will do the following: Prompt and install a License key if required. Upgrade your existing Live Maps Portal (version 7.5 or greater) to version 10.x Upgrade the Savision Live Maps management packs to version 10.x Provide an administration section for the upgrade of your other components. Once one of your Live Maps Portals is upgraded, you may upgrade any other portals you have installed in your environment. NOTE: Do not upgrade any Live Maps Portals running in a DMZ. Please contact support@savision.com prior to this upgrade. There are special instructions that will be needed for this upgrade. From this point forward, you will need to log onto the Live Maps Portal to download the software to upgrade the other Live Maps components. 2. Upgrade any Live Maps Authoring Consoles. Download the software from the Live Maps portal administration section. Shut down the Live Maps authoring console. Be sure to check if anyone else has it open on shared servers. If you don t, then a reboot might be required Run the installer. It is mainly a series of Next to upgrade the software. It will uninstall the current version and install the newer version. For guidance on the installer please refer to Section 3 in this guide. 3. Upgrade any Live Maps Operations Manager Extensions. Download the software from the Live Maps Portal administration section. Shut down the Operations Manager Console. Be sure to check if anyone else has it open on shared servers. If you don t, then a reboot might be required. Run the installer. It is mainly a series of Next to upgrade the software. It will uninstall the current version and install the newer version. For additional guidance on the installer, please refer to Section 4 in this guide Upgrading Live Maps Mobile components There are 3 main parts to Live Maps Mobile. The first part is the Live Maps Portal. That should already be upgraded in section Unless of course you are running one in a DMZ, then you will need to contact support@savison.com for assistance with this part of the upgrade. The Live Maps Mobile app doesn t need to be upgraded to support V10. It will continue to work as is. That leaves the Live Maps Mobile Notification Service. On the server that is hosting this service, download the software from the Live Maps Portal administration section. From the Run command type in Services.msc. This will open the Services MMC. Find and stop the Savision Live Maps Mobile Device Notifier service. Run the installer. 33

34 It is mainly a series of Next with one exception. You will be required to enter in a SCOM admin credentials. Click Ok after they have been entered, and finish the install. For additional guidance on the installer, please refer to Section 5 in this guide Upgrading Live Maps Integrations Each integration has its own requirements for upgrading. It is wise to backup certain configurations so they can be replaced after the upgrade when necessary Live Maps ServiceNow Integration To upgrade the Live Maps ServiceNow Integration Service, follow these steps: 1. Logon to the computer that hosts the Live Maps ServiceNow Integration Service. 2. If you made changes to the %ProgramFiles%\Savision\Live Maps for OpsMgr 2012\ServiceNow Integration\MappingXML.xml file make sure you copy it to a safe location. 3. If you don t know the current configuration settings make sure you copy %ProgramFiles%\Savision\Live Maps for OpsMgr 2012\ServiceNow Integration\ Savision.LiveMaps.ServiceNow.IntegrationService.exe.config to a safe location. 4. Run services.msc and stop the Live Maps ServiceNow Integration Service. If the service is not stopped before installing a newer version, a reboot will be required. 5. Log on to the Live Maps Portal and download the software from the administration section. 6. Run the installer. 7. It will be a couple Next, before it will prompt for the Live Maps ServiceNow Integration Settings Fill in the information and click OK (you can look up the settings in the copied configuration file if needed). 8. Finish the install For additional guidance, please refer to Section 7 of this guide Live Maps Service Manager Integration Be sure you have upgraded Live Maps to version 10.x prior to attempting an upgrade to version 10.x. Run the installer as you would any installation. This will upgrade the software, import in the new Live Maps MPs into Service Manager. For additional guidance, please refer to Section 8 of this guide Live Maps BMC Remedy Integration To upgrade the Live Maps BMC Remedy Integration Service, follow these steps. 1. Logon to the computer that hosts the Live Maps BMC Remedy Integration Service. 2. If you made changes to the %ProgramFiles%\Savision\Live Maps for OpsMgr 2012\ BMC Remedy Integration\MappingXML.xml file, make sure you copy it to a safe location. 3. If you don t know the current configuration settings make sure you copy %ProgramFiles%\Savision\Live Maps for OpsMgr 2012\ BMC Remedy Integration\ Savision.LiveMaps.BMC.IntegrationService.exe.config to a safe location. 4. Run services.msc and stop the Live Maps BMC Remedy Integration Service. If the service is not stopped before installing a newer version a reboot will be required. 5. Log on to the Live Maps Portal and download the software from the administration section. 6. Run the installer. 34

35 7. It will be a couple Next, before it will prompt for the Live Maps BMC Remedy CMDB Integration Settings Fill in the information and click OK (you can look up the settings in the copied configuration file if needed). 8. Finish the install For additional guidance, please refer to Section 9 of this guide. 11. Uninstalling Savision Live Maps We understand that there may be several reasons for wanting to uninstall Live Maps. It could be that you want to remove just a single component so it can be moved somewhere else, or it may be that you want to remove it completely for various reasons. Each component can be simply removed through Programs and Features of your windows computer. This will remove the individual componets. You will not loose or remove any dashboards by uninstalling any of the componets. The only way you lose any dashboards is if you go through the steps in section Live Maps Portal Uninstalling it will remove everything, but may leave an empty website and app pool behind. These can be removed via the IIS Manager. This is done with the thought you might be doing a simple uninstall reinstall Complete removal Assuming you have uninstalled all of the individual componets, the last remaining parts to remove are the Savision dashboards and MPs in SCOM. All dashboards are saved in MPs are an object in SCOM. Removing the MPs will remove everything. This part of the article assumes you want to remove all parts of Live Maps and not just individual dashboards. Individual dashboards can be deleted using the Live Maps Portal or Live Maps Authoring Console. WARNING: Make a backup of all your MPs prior to attempting to do this. We are not responsible if you delete something by accicent. It is possible to store Live Maps dashboards in your own unsealed MPs as well as store groups, monitors, etc in Savision unsealed MPs. Once they are deleted, you only have 2 options to get something back. Reimport the required MPs or a full restore of the SCOM databases unless you have backups of the MPs. By default we will store our dashboards in an MP with Savision in the name. In order to remove Live Maps entirely, you will need to manually remove the Management packs in SCOM. Go to the SCOM Console and search for Live. This will generally show you all of the Management packs with Live Maps or LiveMaps in the name. Find the Savision Live Maps Library mp. Right click and select Properties. Now click on the Dependencies tab. Look at bottom section labeled Management Packs that depend on this Management Pack 35

36 All the unsealed Management packs listed here will need to be edited or removed first. Chances are all the ones with Savision in the name will be a majority of your dashboards. Keep in mind that you can save a dashboard in any unsealed managment pack, so they may not have Savision in the name. By edited, that means to remove the MP and manually edit to remove the Live Maps references. This is a rare case as usually you just need to remove the MP. But in the cases where it is an MP of your own and there are other items you want to keep, this will be required. This is one of the reasons we recommend storing dashboards in their own MP. Once the unsealed MPs are removed, you should just have the following left, and can be removed in this order. 1. Live Maps Portal Library 2. Savision Live Maps Entity Health Rollup Library (optional MP) 3. Savision Live Maps Service Discovery 4. Savision Live Maps Service Library 5. Savision Live Maps Library Once that is complete, then Live Maps will be completely removed from your SCOM enviroment Service Manager Integration 1. Uninstall the Live Maps for OpsMgr Service Manager (2012) Integration using Programs and Features. 2. Logon to a computer running the System Center Service Manager Console. 3. Start the System Center Service Manager Console. 4. Go to the Administration pane. 5. Select the Management Packs node. 6. Delete each Savision Live Maps Management Pack in the Management Packs pane. 36