TriCaster 460/860 Upgrade Installation Guide

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2 Introduction Hello and thank you for purchasing the TriCaster 460/860 Upgrade! This document will take you through installation and registration. But first let us take a look at the steps you should have covered getting to this point. After purchasing you should have received an from your reseller. This provides the following information: Your Upgrade Serial Number. A link the the online registration form. Before heading to the online registration page you will need one more piece of information, your current TriCaster Serial Number. Once you have that you can proceed to the page for this portion of the registration from any machine. Online Registration The Online Registration page will ask for your Current TriCaster Serial Number and your Upgrade Serial Number, fill out the appropiate fields and click REGISTER. This will refresh the page and display a 6-digit REGISTRATION CODE along with some additional information which includes a link to this document and the page where you can download your upgrade. All of the information on this registration page will also be ed to the address associated with your Current TriCaster Serial Number. If you need to update this address for future purchases you wll need to log into your account profile online. Download Estimated time to complete this section: 1-4 hours (times will vary based on bandwidth) At the end of the Online Registration you will have access to the following page: This page will provide links to this document and to the upgrade. Before downloading the upgrade it is recommended that you: backup all personal files and media. perform a restore on your TriCaster. (section A.5.7 page 309 of the TriCsster User Guide) It is important to keep all the parts of the upgrade together. We suggest you create a folder for these files on your D:\ drive. You can get to the Windows desktop by doing the following: 1. Exit the TriCaster software. 2. From the Navigation Ring select the Shutdown icon 3. Select Administrator Mode. 4. Select Exit to Windows Now when you download the upgrade choose this folder as the destination for the files. A few things to remember before moving on: Download ALL the parts to the upgrade before running the Installer If you are downloading on a machine other than the TriCaster you should still keep all the files together in a folder. The Upgrade is about 6 gigabytes in size so download times will vary based on bandwidth. You can begin multiple downloads and step away until the downloads are complete. 2

3 Installation Estimated time to completion from this point: 30 minutes 1. Installation begins by double-clicking the file called NewTek TriCaster 460, 860 (upgrade).exe The Setup phase will begin and you will see the following menu. Click NEXT to continue: 2. Now you will see the License Agreement, read through it and then choose to accept or not accept the agreement. Click NEXT to continue. 3

4 3. After the License Agreement you will proceed to Select Components : Choose your default language Uncheck VSE2 Demo if you already own VSE2 Check the Adobe Premiere QT work-around if you are using an older version of Premiere and have encountered import errors. With your choices made, click NEXT. 4. At this point the installer will begin upgrading your system. As the installer proceeds it may invoke the Display Properties panel give the installer some time and this panel will go away. Near the end of the process you may see a window asking you to authorize a driver to be installed, go ahead and allow the installation of the software. When the installation has completed it will shut down your TriCaster unit. Local Registration 1. After the upgrade has installed and your system has shut down go ahead and restart the unit. Also make sure to have your Upgrade Serial Number and 6-digit Registration Code handy. Upon restart you will see the following when the TriCaster launches: 4

5 2. This menu gives you the option to view the Getting Started document. You can choose to read it now, cancel till next time or check the box to not ask you again. After you have looked over the guide or if you chose to skip it for now you will then see the License Agreement, go ahead and read through it then click I Accept if you choose to continue: 3. The menu that follows will be titled Register TriCaster here you will need your Upgrade Serial Number and your 6-digit Registration Code. Enter them and click Continue : The following are a couple options available now that you have upgraded. Control Surface Key Upgrade If you have read through the Getting Started guide you may have noticed that there have been some changes to the virtual control surface. If you would like your physical control surface to match the changes made with the 460/860 upgrade then you can contact NewTek to place an order. Restoration Partition Update Estimated time to complete: 45 minutes In the event that you need to restore your system it will revert back to the original version you purchaed. Requiring you to reapply this update. This can be avoided by creating a new restore partition based on your current upgraded version. To do this follow these instructions: 5

6 1. Restart the TriCaster 2. When the Windows Boot Manager comes up use the arrow keys to select Restore Factory Defaults 3. On the menu that follows choose Restore System Partition to Factory Defaults and press ENTER 4. At this screen type: NewTekReimage. Take note to type this in without the quotes and respecting the upper and lowercase spelling as shown in the image below: 5. The system will now create the new restore partition. 6. When the process is complete you will see the following, shut down your system DO NOT TYPE YES. This ends the Upgrade and Registration process, your TriCaster is ready for use. Again thank you for your upgrade purchase! You may access your registration profile at any time, here: For tips, tutorials, or other information, visit our website at NewTek.com. If you need assistance, please contact NewTek Customer Support for your region, as indicated at For open discussions, and to get the latest news, updates and promotional information, join our lively, online forums. It s FREE at We appreciate your business and hope you enjoy your new product. Thank you, NewTek 6