Transcription

1 DiagMonitor - Monitoring Windows task scheduling tasks. SIMATIC IPC DiagMonitor V5 Siemens Industry Online Support

2 Legal information Legal information Use of application examples Application examples illustrate the solution of automation tasks through an interaction of several components in the form of text, graphics and/or software modules. The application examples are a free service by Siemens AG and/or a subsidiary of Siemens AG ( Siemens ). They are nonbinding and make no claim to completeness or functionality regarding configuration and equipment. The application examples merely offer help with typical tasks; they do not constitute customer-specific solutions. You yourself are responsible for the proper and safe operation of the products in accordance with applicable regulations and must also check the function of the respective application example and customize it for your system. Siemens grants you the non-exclusive, non-sublicensable and non-transferable right to have the application examples used by technically trained personnel. Any change to the application examples is your responsibility. Sharing the application examples with third parties or copying the application examples or excerpts thereof is permitted only in combination with your own products. The application examples are not required to undergo the customary tests and quality inspections of a chargeable product; they may have functional and performance defects as well as errors. It is your responsibility to use them in such a manner that any malfunctions that may occur do not result in property damage or injury to persons. Disclaimer of liability Siemens shall not assume any liability, for any legal reason whatsoever, including, without limitation, liability for the usability, availability, completeness and freedom from defects of the application examples as well as for related information, configuration and performance data and any damage caused thereby. This shall not apply in cases of mandatory liability, for example under the German Product Liability Act, or in cases of intent, gross negligence, or culpable loss of life, bodily injury or damage to health, non-compliance with a guarantee, fraudulent non-disclosure of a defect, or culpable breach of material contractual obligations. Claims for damages arising from a breach of material contractual obligations shall however be limited to the foreseeable damage typical of the type of agreement, unless liability arises from intent or gross negligence or is based on loss of life, bodily injury or damage to health. The foregoing provisions do not imply any change in the burden of proof to your detriment. You shall indemnify Siemens against existing or future claims of third parties in this connection except where Siemens is mandatorily liable. By using the application examples you acknowledge that Siemens cannot be held liable for any damage beyond the liability provisions described. Other information Siemens reserves the right to make changes to the application examples at any time without notice. In case of discrepancies between the suggestions in the application examples and other Siemens publications such as catalogs, the content of the other documentation shall have precedence. The Siemens terms of use ( shall also apply. Security information Siemens provides products and solutions with industrial security functions that support the secure operation of plants, systems, machines and networks. In order to protect plants, systems, machines and networks against cyber threats, it is necessary to implement and continuously maintain a holistic, state-of-the-art industrial security concept. Siemens products and solutions constitute one element of such a concept. Customers are responsible for preventing unauthorized access to their plants, systems, machines and networks. Such systems, machines and components should only be connected to an enterprise network or the Internet if and to the extent such a connection is necessary and only when appropriate security measures (e.g. firewalls and/or network segmentation) are in place. For additional information on industrial security measures that may be implemented, please visit Siemens products and solutions undergo continuous development to make them more secure. Siemens strongly recommends that product updates are applied as soon as they are available and that the latest product versions are used. Use of product versions that are no longer supported, and failure to apply the latest updates may increase customer s exposure to cyber threats. To stay informed about product updates, subscribe to the Siemens Industrial Security RSS Feed at: Entry ID: , V1.0, 09/2018 2

3 Table of contents Table of contents Legal information Introduction Overview How it works Components used Useful information Task scheduler Starting the Task Scheduler Starting the Task Scheduler Creating tasks Batch processing Basic configuration Configuration Firewall Settings in the Task Scheduler Settings in DiagMonitor Configuration USBStorage Settings in the Task Scheduler Settings in DiagMonitor Configuration Notepad Settings in the Task Scheduler Settings in DiagMonitor Configuration LogFile Settings in the Task Scheduler Settings in DiagMonitor Operating the DiagMonitor Reading Status Information in the Management Explorer Acknowledging alarms in the Management Explorer Appendix Service and Support Links and Literature Change documentation Entry ID: , V1.0, 09/2018 3

4 1 Introduction 1 Introduction 1.1 Overview SIMATIC Industrial PCs in combination with SIMATIC IPC DiagMonitor can be used for certain monitoring functions: Temperature monitoring Fan monitor Monitoring of the battery voltage Hard disk monitoring Hardware or software reset of the computer Runtime meter In addition, you can also integrate Windows task scheduling tasks into IPC DiagMonitor as additional monitoring functions, e.g.: State of the firewall Log files at system startup Changes to files Removing/Plugging USB data carriers All monitoring functions available in IPC DiagMonitor, including those of Windows task planning, can optionally be forwarded to SIMATIC WinCC via the OPC channel. Figure 1-1 SIMATIC IPC677D Task Scheduler IPC DiagMonitor SIMATIC WinCC Entry ID: , V1.0, 09/2018 4

5 1 Introduction 1.2 How it works IPC DiagMonitor offers the possibility to integrate tasks from Windows task scheduling and to monitor them. The following requirements must be fulfilled to do so: A "DiagMonitor" folder must be created in the task planning library. Only tasks from the "DiagMonitor" folder can be selected and monitored in IPC DiagMonitor. For each task, a script in the form of a batch file is required whose return value triggers an alarm. If no trigger event exists for the task, the task must be triggered cyclically in the task scheduler or in IPC DiagMonitor. 1.3 Components used The following hardware and software components were used to create this application example: Table 1-1 Components Number Article number Note SIMATIC IPC DiagMonitor V ES7648-6CA05-0YX0 SIMATIC IPC677D 1 6AV7260-5GM40-0XX0 See the table below for a list of supported IPCs. Windows 10 Enterprise LTSB 1 For a list of supported operating systems, see the table below. Only the following SIEMENS IPCs are supported: SIMATIC IPC227D SIMATIC IPC277D SIMATIC IPC427D SIMATIC IPC477D SIMATIC IPC627D SIMATIC IPC647D SIMATIC IPC677D SIMATIC IPC827D SIMATIC IPC847D SIMATIC IPC227E SIMATIC IPC277E SIMATIC IPC427E SIMATIC IPC477E SIMATIC IPC547E SIMATIC IPC547G Entry ID: , V1.0, 09/2018 5

6 1 Introduction The SIMATIC IPC DiagMonitor software can be used with the following operating systems: Microsoft Windows Server 2008 R2, 64Bit Microsoft Windows Embedded Standard 7, 32Bit (SIMATIC IPC Configuration) Microsoft Windows Embedded Standard 7, 64Bit (SIMATIC IPC Configuration) Microsoft Windows 7 Ultimate, 32Bit Microsoft Windows 7 Ultimate, 64Bit Microsoft Windows Server 2012 R2, 64Bit Windows 10 Enterprise LTSB This application example consists of the following components: Table 1-2 Components File name Note Documentation _IPC_DiagMonitor_DOC_de.pdf This document. Scripts _IPC_DiagMonitor_CODE.zip Batch Files for Calling in the Task Scheduler. Entry ID: , V1.0, 09/2018 6

7 2 Useful information 2 Useful information This application example is based on the IPC DiagMonitor, the task scheduler of the operating system and the batch processing files used. As a result of this documentation, the basics of the task scheduler and the batch files are assumed. More detailed information, especially about programming a batch file, would exceed the scope of this application example. 2.1 Task scheduler Starting the Task Scheduler 1. Right-click on the Windows logo in the task bar to open the Power menu. 2. Go to the "Control Panel". 3. Click on "System and Security". 4. Under "Administrative Tools, select the entry "Schedule Tasks" Starting the Task Scheduler Figure 2-1 The console is divided into four areas: Task planning (1) On the left side under the top entry "Task Scheduler (Local)" you will find an entry with the name "Task Scheduler (Local)". Clicking on it opens a tree structure listing all tasks and categories (folders) entered on this local system with tasks, e.g. "Microsoft". Entry ID: , V1.0, 09/2018 7

8 2 Useful information Overview area (2) In the middle window, clicking on a category shows which tasks are already defined whether they are active or inactive, when they were last active and when they are started again. Note If you do not select any of these categories, the middle window displays an overview of the tasks on the system. Editing area (3) If you select a task in the overview area, its properties appear in the editing area. You define this when you create a new task: General In the "General" tab, enter any name for the task. Optionally, you can add a description. If you want to assign the task to a user, make the appropriate settings in the "Security options" section. You should enable the "Run with highest privileges" option so that Windows can run the task without asking. Finally, configure the task for Windows 10. Trigger: In the "Triggers" tab, define the conditions under which the task is to be executed. Actions: Here you define which file is to be executed. In this application example, the batch processing files (see chapter 2.2) are bound here. Conditions: Here you can keep the preset options. If the task is only to be executed when the processor is idle or with an existing network connection, you can make additional settings here. Settings: In the "Settings" you can set security options if the task fails. Entry ID: , V1.0, 09/2018 8

9 2 Useful information Actions (4) In the window to the right you can manage the task library, e.g. create tasks, import tasks, or create new categories (folders). complete existing tasks exit deactivate, export or delete. Entry ID: , V1.0, 09/2018 9

10 2 Useful information Creating tasks 1. Start task scheduling as described at Create a new folder via the context menu of the "Task Scheduler Library". Figure Set the name for the new folder "DiagMonitor". Figure 2-3 Entry ID: , V1.0, 09/

11 2 Useful information 4. Press the "OK" button to confirm the dialog settings. 5. Select "Create task..." from the context menu of the "DiagMonitor" folder. Figure Batch processing A batch file is an executable script that can be executed in Microsoft Windows. The file format corresponds to an ASCII text file. The command line interpreter of the operating system processes the contained commands. Comments, jump marks and queries are supported. A batch file can be started either directly or via the task scheduler. Entry ID: , V1.0, 09/

12 2 Useful information Here is a small excerpt of the batch commands that are helpful in connection with this application example: Table 2-1 COMP DIR ECHO ECHO OFF EXIT FC FIND FINDSTR FOR GOTO IF MD, MKDIR MOVE PATH RD, RMDIR REM REPLACE SET TIME Description Suppresses the output of the current command in a batch file. Compares one or more files. Shows files in the current directory or a specified directory. Outputs a text or switches the command line on/off. Hides the display of the commands used. Ends processing of the batch file. Compares two files. Searches texts for a character string. Searches a file for a string similar to FIND with extended parameters. Enables loop processing. Note The variable may only consist of one letter. When using several commands, there must be a space between "DO" and the parenthesis "(". Arguments: "DO", "IN", "/R", "/D", "/L", "/F" Jumping to a specific code line Note Markers begin with a colon ":". Allows easy branching, equality checking and file presence. Note Often used with "GOTO". Arguments: "ELSE", "EXIST", "NOT", "==", "EQU". "NEQ", "LSS", "LEQ", "GTR", "GEQ" Make directory Moves files or renames a directory. Returns or reassigns the value of the environment variable PATH. Deletes an empty directory (remove directory). Allows comments (remark) in batch files, the rest of the line is ignored. Replaces files Outputs the environment variable or assigns a new value to the specified one. Outputs or changes the system time. Arguments: "/t" Entry ID: , V1.0, 09/

13 This chapter gives an overview of the configuration steps for creating the individual tasks. Four arbitrary tasks were selected, which are to show exemplarily which possibilities the monitoring functions in IPC DiagMonitor offer in interaction with the Windows task planning: Monitoring the status of the Windows Firewall Detect whether a USB storage device is plugged in or unplugged Detect whether a particular application has been started (e.g. Notepad) Monitoring a file for changes (e.g. LogFile) In addition, a large number of other monitoring functions are of course available to you. Besides the basic configuration, which is the same for each task, the different steps of each task can be found in the respective configuration chapters. 3.1 Basic configuration 1. Extract the file " _IPC_DiagMonitor_CODE.zip" into a directory of your choice. The unpacked files are batch files that are called via the task scheduler. An excerpt of batch commands for creating new batch files can be found in chapter Start the task scheduler as described in chapter Start a new task as described in chapter Proceed with the creation of the individual tasks, e.g. Monitoring of the Firewall, chapter 3.2 Monitoring of a USB storage, chapter 3.3 Monitoring of an external application (Notepad), chapter 3.4 Monitoring a file for changes (LogFile) chapter 3.5 Entry ID: , V1.0, 09/

14 3.2 Configuration Firewall You want to monitor the status of the firewall on the IPC to be alerted when changes have been made. After you have completed the basic configuration as described in chapter 3.1, you will find the additional configuration steps in this chapter Settings in the Task Scheduler 1. Make the following settings in the "General" tab: Enter a name under "Name", e.g. "Firewall". Add a description under "Description". Activate the option "Run whether user is logged on or not". Select "Configure for:" your operating system. Figure 3-1 Entry ID: , V1.0, 09/

15 2. In the "Triggers" tab, press the "New..." button. Figure 3-2 Entry ID: , V1.0, 09/

16 3. Make the following settings in the "New Trigger" dialog: Under "Begin the task:" select the setting "On an event". Under "Log:", select the "Microsoft Windows Firewall With Advanced Security/Firewall" protocol. Note The entries are usually not completely visible and end in the following order: "/ConnectionSecurity" "/ConnectionSecurityVerbose" "/Firewall" "/FirewallVerbose" Under "Source:", select the "Windows Firewall With Advanced Security" source. Under "Event ID:", enter the value "2003". Check the "Enabled" box. Close the dialog with the "OK" button. Figure 3-3 Entry ID: , V1.0, 09/

17 Note When creating your own tasks, it is often helpful to call the event viewer of the operating system. When events are executed, the source and the event ID are listed there. This data can then be used for the settings in the task scheduler. 4. In the "Actions" tab, press the "New..." button. Figure 3-4 Entry ID: , V1.0, 09/

18 5. Make the following settings in the "New Action" dialog: Under "Action:", select the setting "Start a program". Click on "Browse...". Figure 3-5 Entry ID: , V1.0, 09/

19 6. In the selection dialog, navigate to the directory in which you have unpacked the file " _IPC_DiagMonitor_CODE.zip" and select the batch file "CheckFirewall". Figure Close the dialog with the "OK" button. Figure 3-7 Entry ID: , V1.0, 09/

20 8. Close the task planner with the "OK" button. 9. Finish the configuration by entering your login information and close the dialog with the "OK" button. Figure 3-8 Entry ID: , V1.0, 09/

21 3.2.2 Settings in DiagMonitor 1. Open the "DiagMonitor" program via "Start > All apps > SIMATIC DiagMonitor > Management Explorer". 2. Click on "Monitoring" in the navigation area and then on "Applications". 3. Select "Add..." from the "Applications" context menu. Figure 3-9 Entry ID: , V1.0, 09/

22 4. In the "Add Task" dialog, press the "Browse..." button. Figure From the "Task List", select the "Firewall" task previously created in the "DiagMonitor" folder of the Task Scheduler. Close the dialog with the "OK" button. Figure 3-11 Entry ID: , V1.0, 09/

23 6. Make the following settings in the "Add Task" dialog: Under "Return values with no alarm:", enter the value "0". Under "Return values for alarm:", enter the value "1". Note Up to version of DiagMonitor, the text for both fields is reversed in the German dialog box. Orient yourself on the positioning of the English-language dialog. Close the dialog with the "OK" button. Figure 3-12 Entry ID: , V1.0, 09/

24 7. If you then double-click the completed task, you can check the return values from the batch processing file again. Figure 3-13 Entry ID: , V1.0, 09/

25 3.3 Configuration USBStorage You want to know whether a USB storage device has been inserted or removed from the IPC. After you have completed the basic configuration as described in chapter 3.1, you will find the additional configuration steps in this chapter. It is necessary to monitor two events: Plug in USB Unplug USB Settings in the Task Scheduler 1. Make the following settings in the "General" tab: Enter a name under "Name", e.g. "USB Drives". Add a description under "Description". Activate the option "Run whether user is logged on or not". Select your operating system under "Configure for:". Figure 3-14 Entry ID: , V1.0, 09/

26 2. In the "Triggers" tab, press the "New..." button. Figure 3-15 Entry ID: , V1.0, 09/

27 3. Make the following settings in the "New Trigger" dialog: Under "Begin the task:" select the setting "On an event". Under "Log:", select the "Application" protocol. Under "Source:", select the "SIMATIC Diagnostic Management" source. Under "Event ID:", enter the value "47". Check the "Enabled" box. Close the dialog with the "OK" button. Figure 3-16 Note When creating your own tasks, it is often helpful to call the event viewer of the operating system. When events are executed, the source and the event ID are listed there. This data can then be used for the settings in the task scheduler. Entry ID: , V1.0, 09/

28 4. In the "Actions" tab, press the "New..." button. Figure 3-17 Entry ID: , V1.0, 09/

29 5. Make the following settings in the "New Action" dialog: Under "Action:", select the setting "Start a program". Click on "Browse...". Figure 3-18 Entry ID: , V1.0, 09/

30 6. In the selection dialog, navigate to the directory where you unpacked the file " _IPC_DiagMonitor_CODE.zip" and select the batch file "CountDiskDrives". Figure Close the dialog with the "OK" button. Figure 3-20 Entry ID: , V1.0, 09/

31 8. Close the dialog with the "OK" button. 9. Finish the configuration by entering your login information and close the dialog with the "OK" button. Figure Use the context menu of the "USB Drives" task to open its "Properties". Figure 3-22 Entry ID: , V1.0, 09/

32 11. In the "Triggers" tab, press the "New..." button. Figure 3-23 Entry ID: , V1.0, 09/

33 12. Make the following settings in the "New Trigger" dialog: Under "Begin the task:" select the setting "On an event". Under "Log:", select the setting "Application" protocol. Under "Source:", select the "SIMATIC Diagnostic Management" source. Under "Event ID:" enter the value "28". Check the "Enabled" box. Close the dialog with the "OK" button. Figure 3-24 Note When creating your own tasks, it is often helpful to call the event viewer of the operating system. When events are executed, the source and the event ID are listed there. This data can then be used for the settings in the task scheduler. Entry ID: , V1.0, 09/

34 13. Close the dialog with the "OK" button. Figure Close the task planner with the "OK" button. 15. Finish the configuration by entering your login information and close the dialog with the "OK" button. Figure 3-26 Entry ID: , V1.0, 09/

35 3.3.2 Settings in DiagMonitor 1. Open the "DiagMonitor" program via "Start > All apps > SIMATIC DiagMonitor > Management Explorer". 2. Click on "Monitoring" in the navigation area and then on "Applications". 3. Select "Add..." from the "Applications" context menu. Figure 3-27 Entry ID: , V1.0, 09/

36 4. In the "Add Task" dialog, press the "Browse..." button. Figure From the "Task List", select the "USB Drives" task previously created in the "DiagMonitor" folder of the Task Scheduler. Close the dialog with the "OK" button. Figure 3-29 Entry ID: , V1.0, 09/

37 6. Make the following settings in the "Add Task" dialog: Under "Return values with no alarm:", enter the value "0". Under "Return values for alarm:", enter the value "1". Note Up to version of DiagMonitor, the text for both fields is reversed in the German dialog box. Orient yourself on the positioning of the English-language dialog. Close the dialog with the "OK" button. Figure 3-30 Entry ID: , V1.0, 09/

38 7. If you then double-click the completed task, you can check the return values from the batch processing file again. Figure 3-31 Entry ID: , V1.0, 09/

39 3.4 Configuration Notepad You want to see whether a specific application has been started on the IPC (notepad). After you have completed the basic configuration as described in chapter 3.1, you will find the additional configuration steps in this chapter. Note Since the event display does not offer a trigger for this type of monitoring, the task must be started cyclically via DiagMonitor Settings in the Task Scheduler 1. Make the following settings in the "General" tab: Enter a name under "Name", e.g. "Notepad". Add a description under "Description". Activate the option "Run whether user is logged on or not". Under "Configure for:, select your operating system. Figure 3-32 Entry ID: , V1.0, 09/

40 2. In the "Triggers" tab, press the "New..." button. Figure 3-33 Entry ID: , V1.0, 09/

41 3. Make the following settings in the "New Trigger" dialog: Under "Begin the task:, select the setting "At startup". Check the "Enabled" box. Close the dialog with the "OK" button. Figure 3-34 Entry ID: , V1.0, 09/

42 4. In the "Actions" tab, press the "New..." button. Figure 3-35 Entry ID: , V1.0, 09/

43 5. Make the following settings in the "New Action" dialog: Under "Action:", select the setting "Start a program". Click on "Browse...". Figure 3-36 Entry ID: , V1.0, 09/

44 6. In the selection dialog, navigate to the directory where you unpacked the file " _IPC_DiagMonitor_CODE.zip" and select the batch file "NotepadRunning". Figure Close the dialog with the "OK" button. Figure 3-38 Entry ID: , V1.0, 09/

45 8. Close the task planner with the "OK" button. 9. Finish the configuration by entering your login information and close the dialog with the "OK" button. Figure 3-39 Entry ID: , V1.0, 09/

46 3.4.2 Settings in DiagMonitor 1. Open the "DiagMonitor" program via "Start > All apps > SIMATIC DiagMonitor > Management Explorer". 2. Click on "Monitoring" in the navigation area and then on "Applications". 3. Select "Add..." from the "Applications" context menu. Figure 3-40 Entry ID: , V1.0, 09/

47 4. In the "Add Task" dialog, press the "Browse..." button. Figure Select the "Notepad" task previously created in the "DiagMonitor" folder in the "Task List" from the list. Close the dialog with the "OK" button. Figure 3-42 Entry ID: , V1.0, 09/

48 6. Make the following settings in the "Add Task" dialog: Under "Return values without alarm:", enter the value "1". Under "Return values for alarm:", enter the value "0". Note Up to version of DiagMonitor, the text for both fields is reversed in the German dialog box. Orient yourself on the positioning of the English-language dialog. Check "Start task every x seconds:". Enter a value of 10 seconds. Close the dialog with the "OK" button. Figure 3-43 Entry ID: , V1.0, 09/

49 7. If you then double-click the completed task, you can check the return values from the batch processing file again. Figure 3-44 Entry ID: , V1.0, 09/

50 3.5 Configuration LogFile You want to monitor on the IPC whether changes have been made to a file (LogFile). After you have completed the basic configuration as described in chapter 3.1, you will find the additional configuration steps in this chapter. Note Since the event display does not offer a trigger for this type of monitoring, the task must be started cyclically via DiagMonitor Settings in the Task Scheduler 1. Make the following settings in the "General" tab: Enter a name under "Name", e.g. "LogFile". Add a description under "Description". Activate the option "Run whether user is logged on or not". Under "Configure for:, select your operating system. Figure 3-45 Entry ID: , V1.0, 09/

51 2. In the "Triggers" tab, press the "New..." button. Figure 3-46 Entry ID: , V1.0, 09/

52 3. Make the following settings in the "New Trigger" dialog: Under "Begin the task:, select the setting "At startup". Check the "Enabled" box. Close the dialog with the "OK" button. Figure 3-47 Entry ID: , V1.0, 09/

53 4. In the "Actions" tab, press the "New..." button. Figure 3-48 Entry ID: , V1.0, 09/

54 5. Make the following settings in the "New Action" dialog: Under "Action:", select the setting "Start a program". Click on "Browse...". Figure 3-49 Entry ID: , V1.0, 09/

55 6. In the selection dialog, navigate to the directory where you unpacked the file " _IPC_DiagMonitor_CODE.zip" and select the batch file "ErrorLogFileExists". Figure Close the dialog with the "OK" button. Figure 3-51 Entry ID: , V1.0, 09/

56 8. Close the task planner with the "OK" button. 9. Finish the configuration by entering your login information and close the dialog with the "OK" button. Figure 3-52 Entry ID: , V1.0, 09/

57 3.5.2 Settings in DiagMonitor 1. Open the "DiagMonitor" program via "Start > All apps > SIMATIC DiagMonitor > Management Explorer". 2. Click on "Monitoring" in the navigation area and then on "Applications". 3. Select "Add..." from the "Applications" context menu. Figure 3-53 Entry ID: , V1.0, 09/

58 4. In the "Add Task" dialog, press the "Browse..." button. Figure Select the "LogFile" task previously created in the "DiagMonitor" folder in the "Task List" from the list. Close the dialog with the "OK" button. Figure 3-55 Entry ID: , V1.0, 09/

59 6. Make the following settings in the "Add Task" dialog: Under "Return values without alarm:", enter the value "1". Under "Return values for alarm:", enter the value "0". Note Up to version of DiagMonitor, the text for both fields is reversed in the German dialog box. Orient yourself on the positioning of the English-language dialog. Check "Start task every x seconds:". Enter a value of 10 seconds. Close the dialog with the "OK" button. Figure 3-56 Entry ID: , V1.0, 09/

60 7. If you then double-click the completed task, you can check the return values from the batch processing file again. Figure 3-57 Entry ID: , V1.0, 09/

61 3.6 Operating the DiagMonitor The operation of the DiagMonitor is shown using the USB memory (see chapter 3.3) as an example. As soon as a USB memory is inserted, an alarm is triggered via the application monitoring ("Monitoring > Applications"). The displayed window already offers the possibility to acknowledge the alarm: 1. Check the box for the alarms to be acknowledged. 2. Click the "Acknowledge" button. Figure DiagMonitor's Management Explorer provides a clearer way of monitoring and acknowledging alarms. The following chapters describe the behavior of the Management Explorer when plugging in and unplugging a USB memory. Entry ID: , V1.0, 09/

62 3.6.1 Reading Status Information in the Management Explorer The station is in one of the following statuses: No alarm No maintenance whatsoever is necessary. In the overview, the station is represented by a computer symbol. All monitored device components work perfectly. Figure 3-59 Alarm (red, come, not acknowledged) When a USB memory stick is plugged in, the symbol color of the station changes to red. The function groups that have an alarm are also displayed in red. Figure 3-60 Entry ID: , V1.0, 09/

63 Alarm received (yellow, come/go, not acknowledged) When a USB memory stick was plugged in, an alarm was triggered (red). Meanwhile the USB memory has been removed. Since the triggered alarm has not been acknowledged but the cause of the alarm no longer exists, the station is marked in yellow. The function group for which an alarm is present is also shown in yellow. Figure 3-61 Acknowledged alarm (red symbol with green tick, come, acknowledged) An alarm was triggered when a USB memory was plugged in. The alarm of the function group has been acknowledged (see chapter 3.6.2), but the cause still exists. The function group is therefore marked in red and supplemented with a green checkmark. Figure 3-62 Entry ID: , V1.0, 09/

64 3.6.2 Acknowledging alarms in the Management Explorer If an alarm occurs, the status of the function group or station does not change back to "No alarm" until the fault is eliminated and the alarm is acknowledged. 1. To acknowledge an alarm for a specific function group in the Management Explorer, switch to the corresponding function group. 2. Now right-click on the corresponding function group in the right part of the window. 3. You can acknowledge the alarm via the context menu that appears. Figure 3-63 The procedure for confirming the Alarm (red, come, not acknowledged) Alarm received (yellow, come/go, not acknowledged) is identical. Note To acknowledge several alarms within a function group or the complete station, you can proceed according to the same procedure in the tree view. Entry ID: , V1.0, 09/

65 4 Appendix 4 Appendix 4.1 Service and Support Industry Online Support Do you have any questions or need assistance? Siemens Industry Online Support offers round the clock access to our entire service and support know-how and portfolio. The Industry Online Support is the central address for information about our products, solutions and services. Product information, manuals, downloads, FAQs, application examples and videos all information is accessible with just a few mouse clicks: Technical Support The Technical Support of Siemens Industry provides you fast and competent support regarding all technical queries with numerous tailor-made offers ranging from basic support to individual support contracts. Please send queries to Technical Support via Web form: SITRAIN Training for Industry We support you with our globally available training courses for industry with practical experience, innovative learning methods and a concept that s tailored to the customer s specific needs. For more information on our offered trainings and courses, as well as their locations and dates, refer to our web page: Service offer Our range of services includes the following: Plant data services Spare parts services Repair services On-site and maintenance services Retrofitting and modernization services Service programs and contracts You can find detailed information on our range of services in the service catalog web page: Industry Online Support app You will receive optimum support wherever you are with the "Siemens Industry Online Support" app. The app is available for Apple ios, Android and Windows Phone: Entry ID: , V1.0, 09/

66 4 Appendix 4.2 Links and Literature Table 4-1 No. \1\ Siemens Industry Online Support Topic \2\ Link to the article page of the application example \3\ Application example "Diagnostics of SIMATIC IPCs (with IPC DiagBase, IPC DiagMonitor, WinCC (TIA Portal) or WinCC V7)". \4\ Manual "SIMATIC Industrial PC SIMATIC IPC DiagMonitor" Change documentation Table 4-2 Version Date Change V1.0 09/2018 First version Entry ID: , V1.0, 09/