Workspace. User Guide (End Users) Date

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2 Contents Contents 1 Basic Concepts Getting to Know Software Client Mobile Terminal Desktop Common Operation Logging In to a Desktop Using an SC Logging In to a Desktop Using an SC (Using a Proxy for Internet Access) Logging In to a Desktop Using a Browser Logging In to a Desktop Using a Mobile Terminal (Android) Logging In to a Desktop Using a Mobile Terminal (ios) Risky Operations Failure When Connecting to Desktops HDPDeviceHelper Peripheral Assistant FAQs What Devices Can Be Used to Log In to? What Are the Precautions for Using? What OSs Can Run on? Can I Upgrade OSs by Myself? How Do I Install Applications on the Desktop? What Software Is Compatible with? How Does Manage Peripherals? Does Support Personalized Settings? How Do I Log In to the Desktop for Maintenance Using VNC? How Do I Check the Network Status of Desktops? How Do I Change the Login Password? How Do I Change the Login Password (Mobile Client)? Can Data in Be Saved for a Long Time? How Do I Use a Local Printer for Printing? How Do I Use a Network Printer for Printing? What Should I Do If the Desktop Cannot Be Connected? What Should I Do If the Desktop Freezes When Using? ii

3 Contents 3.18 What Should I Do If I Forget the Password? What Should I Do If the Account Is Locked? How Do I Partition a Hard Disk Larger than 2 TB?...31 A Change History iii

4 1 Basic Concepts 1 Basic Concepts 1.1 Getting to Know 1.2 Software Client is a public cloud service that employs cloud computing technology to provide users with Windows desktops and applications of PCs as cloud services. Storing applications on the cloud ensures service reliability. With, all applications and services are processed in the data center, ensuring service reliability and performance. The stable running of applications reduces costs on the management and maintenance of office environments. A seamless switchover enables mobile office. Traditionally, users can only use dedicated devices to access their desktops. supports access from multiple devices, including computers running Windows OSs, ipads, iphones, and Android smart devices. With, you can save and obtain files, and use applications anytime and anywhere, implementing mobile office. A software client (SC) runs on local PCs running Windows or Mac OSs and is used for logging in to and using. 1.3 Mobile Terminal A mobile terminal is a mobile device used for logging in to and using, including ipads, iphones, and Android smart devices. 1.4 Desktop A desktop is a virtual computer system where desktop agent software is installed and that can interact with desktop management components. deposits all desktops in the data center for unified management. End users can access the desktop by using SCs, browsers, TCs, or mobile terminals to obtain complete PClike user experience

5 1 Basic Concepts Desktops can be classified into the following types based on the assignment mode: Dedicated desktop: Each user exclusively uses a desktop. Shared desktop: In time-based reuse mode, each desktop can be used by only one user at a time. Pooled desktop: Multiple desktops form a desktop pool for multiple users to use. Each user can use any idle desktop in the desktop pool

6 2 Common Operation 2 Common Operation 2.1 Logging In to a Desktop Using an SC Scenario Download, install, and configure an SC, and then log in to from the login address in the notification using the SC. NOTE When you access the Internet using a proxy, log in to your desktop by following the instructions in Logging In to a Desktop Using an SC (Using a Proxy for Internet Access). Prerequisites Required software has been downloaded and installed. For details, see Table 2-1. Table 2-1 Software packages Software Package AccessClient. msi How to Obtain Procedure Step 1 Step 2 After the SC is installed, double-click the CloudClient icon on the desktop to start the SC. In the Address Manager window, click Add. In the Edit Server Info window that is displayed, set Server Name to a customized name and set Server Address to the address obtained from the notification . NOTE The Edit Server Info window is displayed automatically upon your first login to the desktop

7 2 Common Operation Step 3 Click Ok to save the configuration information, as shown in Figure 2-1. Figure 2-1 Edit Server Info Step 4 Step 5 Click Launch to go to the desktop login page. On the desktop login page, enter your domain account and password, and click Login to go to the desktop list page. Step 6 On the desktop list page, click to log in to the desktop, as shown in Figure 2-2. Figure 2-2 Desktop list ----End 2.2 Logging In to a Desktop Using an SC (Using a Proxy for Internet Access) Scenario Log in to a desktop using an SC when a proxy is used for Internet access

2 Common Operation Prerequisites Required software has been downloaded and installed. For details, see Table 2-2. Table 2-2 Software packages Software Package AccessClient.

8 2 Common Operation Prerequisites Required software has been downloaded and installed. For details, see Table 2-2. Table 2-2 Software packages Software Package AccessClient. msi How to Obtain Procedure Step 1 Step 2 After the software client is installed, double-click the CloudClient icon on the desktop to start the SC. In the Address Manager window, click Add. The Edit Server Info window is displayed. Figure 2-3 Edit Server Info Step 3 Step 4 Step 5 Set Server Name to a customized name and set Server Address to the address obtained from the notification . Click Ok. On the Address Manager page, select the newly added server address and click Launch. Step 6 Tap in the upper-right corner. The Settings dialog box is displayed. Step 7 On the Network tab page, select Enable HTTP Proxy

2 Common Operation Figure 2-4 Enabling HTTP proxy Step 8 Step 9 Step 10 Step 11 Click Yes. Enter the value for Host, Port, User Name, and Password of the proxy server obtained from the administrator.

9 2 Common Operation Figure 2-4 Enabling HTTP proxy Step 8 Step 9 Step 10 Step 11 Click Yes. Enter the value for Host, Port, User Name, and Password of the proxy server obtained from the administrator. Click Ok. On the desktop login page, enter your domain account and password, and click Login to go to the desktop list page. Step 12 On the desktop list page, click to log in to the desktop, as shown in Figure 2-5. Figure 2-5 Desktop list ----End

10 2 Common Operation 2.3 Logging In to a Desktop Using a Browser Scenario Log in to a desktop using a browser. Use Internet Explorer 8, Internet Explorer 9, Internet Explorer 10, Internet Explorer 11, and Mozilla Firefox 14 or later to log in to desktops. NOTE When you use a proxy for Internet access, you cannot log in to your desktop using a browser. Instead, you can log in to your desktop following the instructions in Logging In to a Desktop Using an SC (Using a Proxy for Internet Access). Procedure NOTE A Windows PC is used as an example in the following steps. The specific operation steps may be different on different OSs. Step 1 Open the browser, enter the desktop login address obtained from the notification in the address box, and press Enter. The window for logging in to the desktop is displayed. If a dialog box indicating a plug-in running request is displayed in the browser, enable the plug-in to avoid any effect on proper login and use. Step 2 Enter your domain account and password, and click Login, as shown in Figure 2-6. Figure 2-6 Login window Step 3 Download the client plug-in upon the first login, as shown in Figure

2 Common Operation Figure 2-7 Download the client plug-in Step 4 On the desktop list page, click to log in to the desktop, as shown in Figure 2-8. Figure 2-8 Desktop list ----End 2.

11 2 Common Operation Figure 2-7 Download the client plug-in Step 4 On the desktop list page, click to log in to the desktop, as shown in Figure 2-8. Figure 2-8 Desktop list ----End 2.4 Logging In to a Desktop Using a Mobile Terminal (Android) Scenario FusionAccess is an application installed on a mobile terminal and used for accessing and using desktops. If you need to use desktops to work at home or during your trips, you can download FusionAccess to your Android device and use it to access and use desktops

2 Common Operation Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Open the application store (Google Play Store) on your Android mobile terminal. Search for FusionAccess.

12 2 Common Operation Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Open the application store (Google Play Store) on your Android mobile terminal. Search for FusionAccess. Download and install the FusionAccess desktop client software. After the FusionAccess software is installed, open the software on your Android mobile terminal. Tap Add Account. On the Add page that is displayed, set Label to customized description, set Address and User Name to the address and username obtained from the notification , and set Password to the new password. Tap save in the upper-right corner to save the configuration. Figure 2-9 Configuration

2 Common Operation Step 8 On the home page of the FusionAccess software, tap the Label you set to log in to the desktop. The following figure shows the functions of the shortcut menus on the desktop.

13 2 Common Operation Step 8 On the home page of the FusionAccess software, tap the Label you set to log in to the desktop. The following figure shows the functions of the shortcut menus on the desktop. Figure 2-10 Desktop ----End 2.5 Logging In to a Desktop Using a Mobile Terminal (ios) Scenario Procedure FusionAccess is an application installed on a mobile terminal and used for accessing and using desktops. If you need to use desktops to work at home or during your trips, you can download FusionAccess to your ios devices and use it to access and use desktops. Step 1 Step 2 Step 3 Open App Store on your ios mobile terminal. Search for FusionAccess. Download and install the FusionAccess desktop client software

14 2 Common Operation Step 4 Step 5 After the FusionAccess software is installed, open the software on your ios mobile terminal. Tap New Account. Step 6 Tap in the upper-right corner. The New Account page is displayed. Step 7 Step 8 Set Description to customized description, set Address and User Name to the address and username obtained from the notification , and set Password to the new password. Tap Save in the upper-right corner to save the configuration

15 2 Common Operation Figure 2-11 Configuration Step 9 On the home page of the FusionAccess software, tap the desktop description you set to log in to the desktop. The following figure shows the functions of the shortcut menus on the desktop

16 2 Common Operation Figure 2-12 Desktop ----End 2.6 Risky Operations desktops provide on-demand services based on network resources and work depending on OSs and network configurations in desktops. This section describes some risky operations on desktops. Risky Operations (Processes and Services) 1. Change the default service and startup options in the system configuration. Figure 2-13 shows the Services and Startup options

17 2 Common Operation Figure 2-13 Services and startup 2. Disable HDP services shown in Figure Figure 2-14 HDP services 3. Uninstall programs shown in Figure

18 2 Common Operation Figure 2-15 Programs 4. End the LOCAL SERVICE, NETWORK SERVICE, or SYSTEM processes in Task Manager. Figure 2-16 shows the processes that cannot be ended. Figure 2-16 Task Manager Risky Operations (Network) 1. Disable NICs, and disable or modify network configurations, as shown in Figure

19 2 Common Operation Figure 2-17 Local connection Risky Operations (Others) 2. Run the script or command for modifying a route, such as route DELETE *. 3. Delete ports 28511, 28512, 28521, and from Windows firewall exception options. 4. Enable software or tools, such as the IPsec, that can restrict network traffic. 1. Delete files or folders in C:\Program Files\Huawei listed in Figure Figure 2-18 Folders 2. Enable the sleep function on desktops. The sleep function is disabled for desktops by default, as shown in Figure Figure 2-19 Sleep function 3. Modify the configuration file of the HDP client (AccessAgent). 4. Run Rabbit Magic or Wopti Utilities to clean or optimize the registry

20 2 Common Operation 5. Install a customized screensaver with complex transformation functions, which consumes system resources and causes a delay in desktop access. 2.7 Failure When Connecting to Desktops During the use of desktops, desktops may fail to be connected due to misoperations. If this happens, you can click problem. to restart the desktops to resolve the NOTE If desktops cannot be restarted or you cannot log in to the desktops after they are restarted, click to forcibly restart the desktops. Data that is not saved may be lost after the desktops are forcibly restarted. Therefore, exercise caution when forcibly restarting desktops. 2.8 HDPDeviceHelper Peripheral Assistant If you encounter peripheral configuration problems when using, you can use HDPDeviceHelper. Choose Start > Huawei vdesk. Start HDPDeviceHelper and configure peripherals following the instructions. Figure 2-20 vdesk

21 3 FAQs 3 FAQs 3.1 What Devices Can Be Used to Log In to? You can log in to using TCs, SCs, browsers, Android terminals, and ios terminals. 3.2 What Are the Precautions for Using? desktops provide on-demand services based on network resources and work depending on OSs and network configurations in desktops. This section describes some risky operations on desktops. These operations do not need to be adjusted. If special modification is required, contact the administrator for confirmation. Risky Operations (Processes and Services) 1. Change the default service and startup options in the system configuration. Figure 3-1 shows the Services and Startup options

22 3 FAQs Figure 3-1 Services and startup 2. Disable HDP services shown in Figure 3-2. Figure 3-2 HDP services 3. Uninstall programs shown in Figure

Figure 3-4 shows the processes that cannot be ended.

23 3 FAQs Figure 3-3 Programs 4. End the LOCAL SERVICE, NETWORK SERVICE, or SYSTEM processes in Task Manager. Figure 3-4 shows the processes that cannot be ended. Figure 3-4 Task Manager Risky Operations (Network) 1. Disable NICs, and disable or modify network configurations, as shown in Figure

3 FAQs Figure 3-5 Local connection Risky Operations (Others) 2.

Delete ports 28511, 28512, 28521, and 28522 from Windows firewall exception options. 4.

$Delete files or folders in C:\Program Files\Huawei listed in Figure 3-6. Figure 3-6 Folders 2.$

24 3 FAQs Figure 3-5 Local connection Risky Operations (Others) 2. Run the script or command for modifying a route, such as route DELETE *. 3. Delete ports 28511, 28512, 28521, and from Windows firewall exception options. 4. Enable software or tools, such as the IPsec, that can restrict network traffic. 1. Delete files or folders in C:\Program Files\Huawei listed in Figure 3-6. Figure 3-6 Folders 2. Enable the sleep function on desktops. The sleep function is disabled for desktops by default, as shown in Figure 3-7. Figure 3-7 Sleep function 3. Modify the configuration file of the HDP client (AccessAgent). 4. Run Rabbit Magic or Wopti Utilities to clean or optimize the registry

25 3 FAQs 5. Install a customized screensaver with complex transformation functions, which consumes system resources and causes a delay in desktop access. 3.3 What OSs Can Run on? runs Windows Server 2008 R2 or Windows Server 2016 and delivers the Windows 7 or Windows 10 desktop environment. 3.4 Can I Upgrade OSs by Myself? must use OSs provided by the public cloud or OSs made based on the OSs provided by public cloud. You are not allowed to upgrade an OS but can install OS patches. 3.5 How Do I Install Applications on the Desktop? By default, end users are configured as local administrators and can install applications. Administrators can modify the settings to prevent end users from installing applications. An end user can install applications on the desktop using the following methods: NOTE The administrator must enable necessary policies and perform required configurations before the following methods are used. Method 1: using file copy 1. Download required applications to the local PC. 2. Copy the applications from the local PC to the desktop and install them. Method 2: using USB flash drive copy Copy the applications from the USB flash drive to the desktop and install them. Method 3: using the Internet Download the applications from the Internet to the desktop and install them. Method 4: using private images Contact the administrator to create the required desktop. Method 5: using application pushing Contact the administrator to push the required applications to your desktop and install them. 3.6 What Software Is Compatible with? Software that works with must be compatible with Windows Server 2008 R2 or Windows Server

3 FAQs 3.7 How Does Manage Peripherals? If you encounter peripheral configuration problems when using, you can use HDPDeviceHelper. Choose Start > Huawei vdesk.

26 3 FAQs 3.7 How Does Manage Peripherals? If you encounter peripheral configuration problems when using, you can use HDPDeviceHelper. Choose Start > Huawei vdesk. Start HDPDeviceHelper and configure peripherals following the instructions. Figure 3-8 vdesk 3.8 Does Support Personalized Settings? By default, after logging in to, end users can personalize items, such as wallpapers, icons, and shortcuts for OSs. The settings will be retained until the next modification. Administrators can use policies, such as USB Redirection, Printer Redirection, File Redirection, and Clipboard Redirection to control data transmission and peripheral access permission between end users and. Installing a customized screensaver with complex transformation functions consumes system resources and causes a delay in desktop access

3 FAQs 3.9 How Do I Log In to the Desktop for Maintenance Using VNC? If you cannot log in to your desktop normally, you can log in to the desktop for maintenance using VNC.

27 3 FAQs 3.9 How Do I Log In to the Desktop for Maintenance Using VNC? If you cannot log in to your desktop normally, you can log in to the desktop for maintenance using VNC. NOTE This function does not apply to scenarios where DirectConnect is used to access desktops. The procedure is as follows: 1. Log in to the desktop and enter the desktop list page. 2. Click, as shown in Figure 3-9. The VNC self-help console is displayed. NOTE If a black screen occurs, click Send CtrlAltDel in the upper-right corner of the window. Figure 3-9 Self-help console 3.10 How Do I Check the Network Status of Desktops? Perform the following operations to check the network status of desktops and determine the network segment where the fault occurs. Procedure Step 1 Step 2 Log in to the desktop. Move the cursor to the upper area of the desktop. The floating window is displayed, as shown in Figure

3 FAQs Figure 3-10 Floating window Step 3 Click Network. The Connection Status dialog box is displayed. NOTE Step 4 When the network connection is good, the network indicator is steady green.

On the Connection Status page, check Round-Trip Time. Figure 3-11 shows the network connection status. Figure 3-11 Network connection status Step 5 Step 6 Click Start.

28 3 FAQs Figure 3-10 Floating window Step 3 Click Network. The Connection Status dialog box is displayed. NOTE Step 4 When the network connection is good, the network indicator is steady green. When the network connection is poor, the network indicator is steady yellow. When the network connection is bad, the network indicator is steady red. On the Connection Status page, check Round-Trip Time. Figure 3-11 shows the network connection status. Figure 3-11 Network connection status Step 5 Step 6 Click Start. In the Search programs and files text box, type cmd, and press Enter. In the command-line interface, run the following command to check the network connectivity between the desktop and the terminal: ping Internet access address of the desktop NOTE The Internet access address of the desktop can be found in the desktop provisioning notification . Information similar to the following is displayed:

29 3 FAQs Step 7 Determine the network segment where the fault occurs based on the results in Step 4 and Step 6. If the network latency in Step 4 and Step 6 is large, the public network is faulty. If the network latency in Step 4 is large but that in Step 6 is small, the internal network of is faulty. ----End 3.11 How Do I Change the Login Password? The passwords of accounts in the system must be changed periodically. The recommended interval is three months. The minimum validity period of a password is two days. You can perform the following steps to change the login password on the WI (desktop login page). Step 1 Use the original domain account and password to log in. The desktop list page is displayed. Step 2 On the desktop list page, click. Then click. Step 3 Step 4 Enter Old Password, New Password, and Confirm Password. Click OK. ----End 3.12 How Do I Change the Login Password (Mobile Client)? The passwords of accounts in the system must be changed periodically. The recommended interval is three months. The minimum validity period of a password is two days. You can perform the following steps to change the login password on the WI (desktop login page) through the FusionAccess client on a mobile terminal. Step 1 Open the FusionAccess client on the mobile terminal to go to the desktop login page. NOTE You must configure the desktop login address upon your initial login. Step 2 Step 3 Enter the username and password, and click Login. The VM list is displayed. Step 4 Click in the upper right corner and click Change Password. Step 5 The Change Password page is displayed. Step 6 Enter Old Password, New Password, and Confirm Password, as shown in Figure

3 FAQs Figure 3-12 Change Password Step 7 Step 8 Choose Modify Password. The password is changed successfully. ----End 3.13 Can Data in Be Saved for a Long Time? Yes.

30 3 FAQs Figure 3-12 Change Password Step 7 Step 8 Choose Modify Password. The password is changed successfully. ----End 3.13 Can Data in Be Saved for a Long Time? Yes. End users use desktops separated from other end users. Applications, documents, settings, and other data can be saved for a long time How Do I Use a Local Printer for Printing? If you have configured a local printer, the printer will be selected by default. If no printer is configured, you need to configure one. Then select the local printer from the printing menu and click Print How Do I Use a Network Printer for Printing? Any printer that resides in the same network as and is supported by Windows can be added as a network printer. After a network printer is added, you can select the printer in applications for printing

31 3 FAQs 3.16 What Should I Do If the Desktop Cannot Be Connected? During the use of desktops, desktops may fail to be connected due to misoperations. If this happens, you can click problem. to restart the desktops to resolve the NOTE If desktops cannot be restarted or you cannot log in to the desktops after they are restarted, click to forcibly restart the desktops. Data that is not saved may be lost after the desktops are forcibly restarted. Therefore, exercise caution when forcibly restarting desktops What Should I Do If the Desktop Freezes When Using? If a fault such as desktop freezing or slow response occurs when you use a desktop, rectify the fault by performing operations provided in this section

32 3 FAQs Figure 3-13 Fault locating Method 1: Stopping Unnecessary Processes 1. On the desktop, open Task Manager. The following figure shows the Task Manager window

33 3 FAQs Figure 3-14 Windows Task Manager 2. View the processes that consume massive CPU and memory resources. 3. Save user documents. 4. Stop the processes that consume massive CPU and memory resources. Do not stop the processes mandatory for desktop operating. For details, see What Are the Precautions for Using?. Method 2: Restarting the Desktop 1. Save user documents. 2. Choose Start > Restart or click to restart the desktop, as shown in the following figure. NOTE If desktops cannot be restarted or you cannot log in to the desktops after they are restarted, click to forcibly restart the desktops. Data that is not saved may be lost after the desktops are forcibly restarted. Therefore, exercise caution when forcibly restarting desktops

34 3 FAQs Figure 3-15 Self-help console 3. On the login page that is displayed, enter the user domain account and password. 4. In the desktop list, click to go to the desktop What Should I Do If I Forget the Password? If you lose or forget the login password, contact the administrator. After the administrator processing, the password resetting link will be sent to your address by the system. You can click the link to reset the password. The validity period of the password resetting link in the is 24 hours. Reset the password in a timely manner What Should I Do If the Account Is Locked? Your account will be locked if you enter an incorrect password consecutively. If this happens, contact the administrator to unlock the account How Do I Partition a Hard Disk Larger than 2 TB? Symptom Solution The default maximum storage space of the Windows data disk is 2 TB. If the purchased space is greater than 2 TB, the remaining space cannot be formatted. That is, the disk whose partition size is greater than 2 TB cannot be used. NOTE Before performing the following operations, ensure that the disk data to be formatted is cleared

3 FAQs Step 1 Right-click Computer on the desktop and choose Manage from the shortcut menu. The Server Manage window is displayed. Click Disk Management on the left.

35 3 FAQs Step 1 Right-click Computer on the desktop and choose Manage from the shortcut menu. The Server Manage window is displayed. Click Disk Management on the left. The disk management page is displayed, as shown in the following figure. Step 2 Step 3 If the disk to be formatted is DataDisk(D:), right-click DataDisk(D:) and choose Delete volume from the shortcut menu. After deleting the volume, right-click the block to which Disk 1 belongs and choose Convertto GPT Disk from the shortcut menu. The following figure shows the converted table: Step 4 Right-click Unallocated and choose New Simple volume from the shortcut menu. Format the disk as prompted. After the disk is formatted, you can use the disk. ----End

36 A Change History A Change History Release Date What's New This issue is the fourth official release. Added the following contents: How Do I Partition a Hard Disk Larger than 2 TB? This issue is the third official release. Added the following contents: How Do I Change the Login Password (Mobile Client)? Modified the following contents: Deleted the description that mobile terminals do not support password change from Logging In to a Desktop Using a Mobile Terminal (Android) and Logging In to a Desktop Using a Mobile Terminal (ios). Added the description of pooled desktop in Desktop. Updated the path for obtaining AccessClient.msi in Logging In to a Desktop Using an SC and Logging In to a Desktop Using an SC (Using a Proxy for Internet Access) This issue is the second official release. Modified the following contents: Added the description of desktop types in Desktop This issue is the first official release

Workspace. User Guide (Administrators) Issue 04 Date HUAWEI TECHNOLOGIES CO., LTD.

Workspace. User Guide (Administrators) Issue 04 Date HUAWEI TECHNOLOGIES CO., LTD. Issue 04 Date 2018-10-12 HUAWEI TECHNOLOGIES CO., LTD. Copyright Huawei Technologies Co., Ltd. 2018. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any