Remote Proctor Now User Quick Guide

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Diane O’Connor’
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1 Remote Proctor Now User Quick Guide Contents Step 1: System Check... 2 Step 2: Access the Online Software... 5 Step 3: Select your Exam... 7 Step 4: Verify Identity... 7 Common errors: Page 1 of 17

2 Step 1: System Check The system requirements are: Adobe Flash is installed. The software can connect to the web camera. The software can connect to the microphone Your internet connection supports the required bandwidth/upload speed, currently set at.200 Mbps. NOTE: Alternatively, you can navigate directly to this page to test your configuration at any time. Open the browser of your choice and navigate to Carefully read the onscreen prompts for step-by-step instructions. Page 2 of 17

3 Assuming all is well; you ll see the following when the test is complete. If your system fails for any reason, like below for Audio, you ll see a screen similar to the following with a button to Find Solution. Page 3 of 17

4 After clicking Find Solution, you ll see a screen similar to the following with a detailed explanation about the error. Please expand the Software Secure Error Code section and write the code down for future reference and also expand the Potential Solution section and click the link to get more information about how to resolve the issue. This information will be either a web search for the issue or a Knowledge Base article. Page 4 of 17

If the solutions provided in the previous step don t correct the issue, provide the agent with the Software Secure Error Code when you contact support. Step 2: Access the Online Software 1.

5 If the solutions provided in the previous step don t correct the issue, provide the agent with the Software Secure Error Code when you contact support. Step 2: Access the Online Software 1. To access the software, you will go to the following website Website: 2. Video Tutorial: Exam Takers should watch a short video walkthrough of the Remote Proctor Now system at: (Or, you can click the Click here to Page 5 of 17

watch link found on the main RPNow website. See picture below) 3.

You will be presented with a command to Run, Save, or Cancel the application set

Note: The specific dialogue window may vary slightly in location and appearance,

6 watch link found on the main RPNow website. See picture below) 3. Choose PC or MAC based upon your Operating System. 4. Run the application. You will be presented with a command to Run, Save, or Cancel the application set up. Select Run. Note: The specific dialogue window may vary slightly in location and appearance, but Run should still be an option. 5. In the Application Warning window, select Run. 6. Wait for the application to finish downloading and launching. Page 6 of 17

Pay for the exam Note: Some organizations and/or exams require payment from the exam taker.

7 Step 3: Select your Exam To select your exam follow these simple steps: 1. Pick Your Organization 2. Pick Your Exam Teacher/Sponsor 3. Pick Your Exam 4. Enter Your Contact Information 5. Pay for the exam Note: Some organizations and/or exams require payment from the exam taker. Step 4: Verify Identity Follow the on-screen prompts to take a picture of yourself as well as a valid Photo ID (school ID, Government issued ID) to verify your identity. You must have a working webcam and microphone to use this system. Page 7 of 17

Note: You will have to choose allow each

Right-click anywhere on the grey area of

8 Note: You will have to choose allow each time you access this step. To permanently allow a webcam and microphone, you can do the following: a. Right-click anywhere on the grey area of the page. b. Choose Settings. c. Click both Allow and Remember. Page 8 of 17

d. Click the Microphone icon and choose from the available

Do the same for the webcam icon and choose from its dropdown. f. Click Close when you are done.

items you chose and you will not need to click Allow when this

9 d. Click the Microphone icon and choose from the available microphones that you want to use in the dropdown. e. Do the same for the webcam icon and choose from its dropdown. f. Click Close when you are done. From now on, the system will remember which webcam/microphone items you chose and you will not need to click Allow when this window opens. Step 5: Taking an Exam Page 9 of 17

Note: The following images show the process using a Blackboard CMS. Specific instructions may vary based upon your institution s CMS and any additional customizations they may have. 1.

This is not used for your CMS login password. 2. Once you select OK, an Insert Exam Password button, as well as a timer, will appear at the top left corner of the page.

10 Note: The following images show the process using a Blackboard CMS. Specific instructions may vary based upon your institution s CMS and any additional customizations they may have. 1. A pop-up window will display showing you how much time you have available to populate the exam s password. (The specific amount of time varies by institution). This is not used for your CMS login password. 2. Once you select OK, an Insert Exam Password button, as well as a timer, will appear at the top left corner of the page. Note: DO NOT PRESS Insert Exam Password while on the CMS login screen. Wait for further instructions. Failure to do so will result in you being unable to login. 3. Login using your standard LMS username & password. Note: If you do not know this information, contact your institution. Page 10 of 17

4. After logging in, select the course that you will be

Note: This should match the course you selected in Step 2

Next, find the exam you have selected to take using the

Enter into the exam (select Begin, Start, Take Assessment,

11 4. After logging in, select the course that you will be completing the exam in. Note: This should match the course you selected in Step 2 (Select your exam). 5. Next, find the exam you have selected to take using the Remote Proctor system. 6. Enter into the exam (select Begin, Start, Take Assessment, etc ). 7. You will be presented with an Exam Password field. 8. Click on the button Insert Exam Password found in the top left corner of your screen. Page 11 of 17

Click OK on any additional confirmation windows to confirm submission and finalization of exam. 13.

12 9. The password for the exam will appear. 10. Click OK, Enter, Submit, Start, etc and begin your exam. 11. Take your exam. Remember your Exam Policies and Rules to avoid being flagged for violations. 12. After completing the exam, Submit the exam and finalize it. Click OK on any additional confirmation windows to confirm submission and finalization of exam. 13. Important: Although you have submitted and finalized the exam, the Remote Proctor Now system will still continue to record you. You must hit the X on the top-right of the screen, and select End Exam and Exit Program in order to stop recording. Page 12 of 17

13 Page 13 of 17

Common errors: The following error opens after the time limit has expired.

the timer will not start again, or you can select I need more time, which will reset the time to its original

However, I need more time will only work one time if the time limit ends again, the Remote Proctor Now system will

14 Common errors: The following error opens after the time limit has expired. You can quit the application, which will result in you not taking the exam, you can state I m in the exam now, and the timer will not start again, or you can select I need more time, which will reset the time to its original amount. However, I need more time will only work one time if the time limit ends again, the Remote Proctor Now system will close automatically. The following error occurs when the exam taker has hit the Insert Exam Password button but there is no password field available. Remember: Do not hit Insert Exam Password while on the Username and Password page of your institution s CMS. Page 14 of 17

15 Getting Support: Please review the following to be sure you choose the right path for support. Call your school s Helpdesk when: 1. Cannot login to ANGEL/Blackboard/Moodle You do not know where the exam is, or the exam is no longer available 3. You are getting an "incorrect password" error while trying to get into the exam Contact Software Secure support when: 1. You need help with navigating through the Remote Proctor website 2. You need help with (or are getting errors when) you attempt Authentication If you need to contact Software Secure support, please use one of the following methods: Call the number provided by your school or click here to find the right number to call for your school/org. Please note that Software Secure Technical support is available by phone 24/7 at of the numbers listed here for students. The support line (what we call Level-one ) is open 24/7 and will answer basic questions, such as navigating the website, installation, and other how-tos, along with some technical issues. Other technical issues, however, may require escalation. Escalations are monitored from 8AM-10PM ET, M-F, and 10AM-4PM ET on weekends, by our in-house Level-two staff. Level-two is closed on all major USA holidays. Page 15 of 17

16 System Requirements Operating System Windows XP Windows Vista OS Version SP3, 32- bit only 1 SP2, 32- or 64-bit 1 Windows 7 SP1, 32- or 64-bit 1 Windows 8 32-bit or 64-bit 1 MAC 10.6 Any version (10.6.x) 1 MAC 10.7 Any version (10.7.x) 1 MAC 10.8 Any version (10.8.x) 1 Browser Required Plug-ins IE8 or Flash 11.1 greater 1 or greater 3 IE8 or Flash 11.1 greater 1 or greater 3 IE8 or Flash 11.1 greater 1 or greater 3 IE10 or Flash 11.1 greater 1 or greater 3 Safari 5 or greater 1 Safari 5 or greater 1 Safari 5 or greater 1 Connection Speed 4 Must have at least 200kb/s upload speed Must have at least 200kb/s upload speed Must have at least 200kb/s upload speed Must have at least 200kb/s upload speed Quicktime Must have at least 200kb/s upload speed Quicktime Must have at least 200kb/s upload speed Quicktime Must have at least 200kb/s upload speed Date and Time Must be accurate for your local time zone Must be accurate for your local time zone Must be accurate for your local time zone Must be accurate for your local time zone Must be accurate for your local time zone Must be accurate for your local time zone Must be accurate for your local time zone Other.Net Framework 2.0 or greater 5.Net Framework 2.0 or greater 5.Net Framework 2.0 or greater 5 Page 16 of 17

17 1 To ensure the most recent version of Windows: i. Windows XP: please go to ii. Windows Vista/7: go to Start> Windows Update iii. Windows 8: hit Windows Key + X and click Search. Select Settings and type Windows Update. Click Windows Update and complete the on-screen instructions. 2 or run Apple Updates 3 Flash must be installed in the Internet Explorer 32-bit version or in Safari. 4 This is 200kb/s (.2mb/s) upload speed, not download speed. Contact your provider for additional details. 5 Once installed ( Windows Update will auto-update. Vista and 7 come with.net 3.5. Windows 8 may need to have this version turned on. For details, see: Page 17 of 17

Remote Proctor Now Student Guide

Remote Proctor Now Student Guide Website... 2 Video Walkthrough... 2 Authentication... 2-8 Taking an exam... 8-12 Common Errors... 13 1 RPNow Student/Exam Taker Guide Website: http://www.remoteproctor.com/rpinstall/