Smart-Sync Synchronized Time Complete User Guide

Transcription

1 Smart-Sync Synchronized Time Complete User Guide Smart-Sync Synchronized Time Copyright 2017 by Bluetooth SIG, Inc. The Bluetooth word mark and logos are owned by Bluetooth SIG, Inc. Other third-party brands and names are the property of their respective owners. OneVue is a trademark of Primex. The innovative technology software solution for facility and time synchronization monitoring and reporting. All other trademarks are the property of their respective owners Primex. The Primex logo is a registered trademark of Primex. All Rights Reserved. 10/17/2017 Primex 965 Wells Street Lake Geneva, WI Phone: (855)

2 Legal Notice Copyright 2017 Primex. All rights reserved. Printed in the USA. Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of those agreements. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical or otherwise, for any purpose, without the prior written permission of Primex. Worldwide Headquarters 965 Wells Street, Lake Geneva, WI Phone: (855) info@primexinc.com

3 CONTENTS Getting Started 7 How Does the OneVue Smart-Sync Synchronized Time Solution Work? 8 Smart-Sync Site Survey - Deployment Planning 10 Deployment Overview 11 Deployment Examples 15 OneVue Feature Overview 19 Tour of the Interface 21 About the OneVue Account Structure 23 System Access Requirements 24 Log In and Log Out 25 Using Help 27 Monitor Your Smart-Sync Devices 29 Dashboard 30 To Do List 32 User Announcements 33 Monitor Smart-Sync Clocks 34 View Clocks 35 View the State and Status of a Clock 36 Clock State Specifications 37 Clock Status Specifications 38 View the State History of a Clock 39 View the Accuracy Log of a Clock 40 Change the State of a Clock 41 Monitor Smart-Sync Bridges 43 View the State and Status of a Smart-Sync Bridge 44 Smart-Sync Bridge State and Status Specifications 45 View the State History of a Smart-Sync Bridge 47 View the Accuracy Log of a Smart-Sync Bridge 48 Change the State of a Smart-Sync Bridge 49 Manage Devices 51 Device Preconfiguration 52 Complete Device Preconfiguration 53 Manage Smart-Sync Bridge Settings 57 View Smart-Sync Bridges 58 View a Smart-Sync Bridge Profile 59 Smart-Sync Bridge Profile Specifications 60 Set the New Clock Time Zone of a Smart-Sync Bridge 61 Assign Business Unit or Location to Smart-Sync Bridge 62 Manage Smart-Sync Clock Settings 63 View a Smart-Sync Clock Profile 64 Smart-Sync Clock Profile Specifications 65 Change the Name of a Clock 67 Set the Time Zone of a Clock 68

4 Set the Display of a Digital Clock/Timer 70 Assign Business Unit to a Clock 72 Assign a Location to a Clock 73 Manage & Monitor Gateways 74 View Gateways 75 View a Gateway Profile 76 Monitor Gateways 78 View the Current State of All Gateways 79 View the Last Check-In of a Gateway 81 View the Update Pending Status of a Gateway 82 Gateway State Specifications 83 Manage Gateway Settings 85 Unresponsive Timeout of a Gateway 86 Set the NTP Servers of a Gateway (Time Source) 87 Manage Networks Assigned to a Gateway 88 View the Networks Assigned to Gateway 89 Assign or Change Alternate Network 90 Manual Network Configuration 91 About Changing a Network Assigned to Gateways 95 Remote Network Migration Procedure 96 Local Network Migration Procedure 99 Manage Gateway Firmware 101 View Current Firmware Version 102 Set Firmware to Update Automatically 103 Update Firmware Remotely Over the Network 104 Manage Networks 105 Device Network Communication 106 View Networks 107 View Network Profile 108 Network Profile Specifications 109 View Gateways Assigned to Network 111 Create a Network 112 Edit a Network 113 Delete Network 114 Operate Digital Code Blue and Elapsed Timers 115 Code Blue Timer Operation 116 Code Blue Timer Operation 117 Battery Backup Mode Operation 118 Elapsed Timer Operation 119 Normal State - Timer Mode 120 Set State - Timer Mode 121 4

5 Primex Device Configuration Software 122 Download Primex Device Configuration Software 123 Feature Overview 124 Minimum System Requirements 125 No Network mode 125 Manage Software and Device Password 128 Save Local Configuration Profile 129 Apply Local Configuration Profile 130 Scan for Wireless Access Point 132 Connection Test 133 Troubleshooting 135 How to Measure the Bluetooth Signal Strength at Installation Location 136 Reports 137 Report Features 138 About the Report Review Feature 139 Clock Bridge Warning Report 140 Clock Warning Report 142 Create a Report Profile 144 Report Profile Setting Specifications 145 View Active Reports 147 View an Active Report Profile 148 Run a New Report 149 View Latest Report 150 View History Reports 151 Archive a Report Profile 152 View Archived Reports 153 Account 154 About the OneVue Account Structure 155 Manage Account Profile Settings 158 Account Name 159 Account Address 160 Account Time Zone 161 NTP Servers (Time Source) 162 Password Complexity Settings 163 Session Timeout Setting 164 Probe Re-certification 165 Manage Business Units 166

6 View Business Units 167 View or Edit a Business Unit Profile 168 Create a Business Unit 169 Deactivate a Business Unit 170 Delete a Business Unit 171 Manage Locations 172 View Locations 173 View a Location Profile 174 Create a Location 175 Deactivate a Location 176 Delete a Location 177 Manage Users 178 View Users 179 View a User Profile 180 User Profile Specifications 181 Create a User 182 Deactivate a User 184 Activate a User 185 Resend a User Invite 186 Lock a User 187 Unlock a User 188 Delete a User 189 Manage User Settings 190 About User Roles 191 User Role Specifications 192 Assign a Role to a User 195 Set the Device Classes for a User 197 Set the Timeout Exempt Setting of a User 198 Manage User Announcements 199 View User Announcements 200 Create a User Announcement 201 Edit or Delete a User Announcement 204 Your User Profile 205 Change or Add Your Avatar Profile Image 206 Change Your User Profile Name 207 Change Your Address 208 Change Your Mobile Phone Number 209 Change Your Password 210 Manage Your Alert Preferences 211 Customize Your List Views 212 Technical Support 216 6

7 Getting Started There are a number of basic concepts that are essential for understanding the features and ease of use of your Primex OneVue Smart-Sync Synchronized Time solution. We have designed the Smart-Sync solution to require minimal deployment effort - from the easy installation of Smart-Sync Bridges and Smart-Sync Clocks, to only requiring that a Smart-Sync Bridge connects to an Ethernet or Wi-FI network at your facility. We have also made the OneVue software as easy as possible - from setting up your account and users, to preconfiguring your Smart-Sync Bridge device for connection to a Wi-Fi or Non-DHCP network devices before they arrive at your facility, managing device settings, creating and viewing reports, monitoring your devices, and managing device settings. We recommend reviewing the topics in this section to learn about the how it all works, including deployment and the features of the OneVue.

8 How Does the OneVue Smart-Sync Synchronized Time Solution Work? The technology behind the OneVue Smart-Sync Synchronized Time solution consists of four components. OneVue cloud-based software Monitor and manage your Smart-Sync Clocks and Smart-Sync Bridges from any web browser on a phone, tablet, or computer. Smart-Sync Bridge A network and Bluetooth Low Energy (BLE) communication device that receives and sends data over the Smart-Sync Bluetooth Network, and connects to an Ethernet or Wi-Fi network to send data to and download settings from OneVue. During its daily connection to your facility's network, a bridge: Connects to a NTP Server to obtain UTC time. Sends data received from Smart-Sync Clocks to OneVue. Downloads device setting data from OneVue. During its daily connection to the Smart-Sync Bluetooth Network, a bridge: Sends settings, received from OneVue, to each Smart-Sync Clock. Sends obtained UTC time to each Smart-Sync Clock, allowing the clocks to accurately synchronize their time. Receives the current operating statuses of each Smart-Sync Clock. 8 Smart-Sync Synchronized Time Complete User Guide

9 Smart-Sync Clock A clock equipped with a Bluetooth Low Energy (BLE) wireless technology radio component that allows the clock to wirelessly authenticate and connect to an available Smart-Sync Bluetooth Network. During its daily connection to the Smart-Sync Bluetooth Network, a clock: Receives UTC time. Reports its current operating status, which is sent to OneVue by a Smart-Sync Bridge. Receives its unique settings managed in OneVue, including its Time Zone and the display settings of a Digital Clock, and synchronizes received UTC time with its Time Zone offset and DST rules. Smart-Sync Bluetooth Network A proprietary Bluetooth wireless network that allows Smart-Sync Clocks and Smart-Sync Bridges to send and receive messages and repeat those messages to nearby Smart-Sync devices. The Smart-Sync messages contain OneVue device settings, device operating statuses, and UTC time obtained from a NTP Server. Smart-Sync Clocks and Smart-Sync Bridges wirelessly form a Smart-Sync Bluetooth Network once at day at a system specified time. Self-Contained only Primex Smart-Sync devices can authenticate and connect to the network - each device has a unique ID that authenticates its connection. Other Bluetooth enabled devices, such as smartphones, cannot authenticate to the Smart-Sync proprietary network. Self-Generating - once a day, Smart-Sync Clocks automatically establish a Bluetooth wireless connection to form a Smart-Sync Bluetooth Network. Self-Healing - if a Smart-Sync Clock should lose its Bluetooth wireless signal or experience a hardware event (such as a loss of power) at the time of its daily connection, its communication path within the network is automatically rerouted to another Smart- Sync Clock within network. Therefore, the network intelligently forms its communication and connection path to available Smart- Sync Clocks or to the Smart-Sync Bridge. 9

10 Smart-Sync Site Survey - Deployment Planning A Smart-Sync Site Survey is the first step in the deployment of your OneVue Smart-Sync Synchronized Time solution and an important step to ensure accurate synchronized time. The results of the Site Survey serve as a deployment guide for the installation of Smart-Sync devices at your facility. A Site Survey provides detailed information that addresses Bluetooth wireless network signal strength coverage, interference sources, device placement, power considerations, and the Ethernet or Wi-Fi network requirements for Smart-Sync Bridge devices. During a Site Survey, a Primex Service Engineer studies the facility floor plans and planned Smart-Sync Clock installation areas to identify any coverage gaps and the location of Smart-Sync Bridge devices to meet coverage requirements. What's need before a Site Survey can begin Before a Site Survey can begin, Primex must receive a building floorplan that identifies each planned clock installation location, and the location of the planned or existing Wi-Fi or PoE networks for Smart-Sync Bridge placement. The floor plan allows the Primex System Engineer to analyze the number of clocks, floors, rooms, and other building elements. Overview The layout of the facility, including the number of floors and the quantity of clocks in each area determines the type of deployment. There is no single deployment design that is perfectly suitable for every environment, but the Site Survey is designed to assist with your deployment. A Primex System Engineer will: Determine the required quantity of Smart-Sync Bridges. Recommend the installation location of Smart-Sync Bridge devices. Identify the Smart-Sync Bridge power and Wi-Fi or PoE network requirements. Identify any coverage gaps or limitations. Smart-Sync devices use Bluetooth Low Energy (BLE) to broadcast signals. Signal coverage is subject to attenuation by various physical materials such as walls, doors or other physical structures. Analyze planned installation location of Smart-Sync devices to ensure the installation location of each Smart-Sync device has adequate Bluetooth wireless signal strength. The analysis takes into consideration the Bluetooth wireless range of Smart-Sync devices. 100 feet (30 meters) when in clear-line-of sight to another Smart-Sync device 50 feet (15.2 meters) when there is 1 internal wall between Smart-Sync devices 30 feet (9.1 meters) when there are 2 internal walls between Smart-Sync devices A single Smart-Sync Bridge supports up to a maximum of 200 Smart-Sync Clocks Conclusion With this understanding of the process and the value of a Site Survey, your organization should be well prepared to successfully plan its deployment and installation of the OneVue Smart-Sync Synchronized Time solution and Smart-Sync devices. Different facility layouts and interiors may present a variety of considerations when planning an accurate and effective deployment. As a world leading provider of Synchronized Time solutions, Primex and our Certified Sales and Service Partner Network have many years of experience helping customers deploy effective solutions. 10 Smart-Sync Synchronized Time Complete User Guide

11 Deployment Overview The OneVue Smart-Sync Synchronized Time solution deployment process is not complicated and allows easy configuration and installation of your Smart-Sync Clocks and Smart-Sync Bridges. Complete your OneVue deployment in the order as defined below. Phase 1 - Validate Network System Requirements During this phase, you will validate the facility s network is configured to meet the OneVue network system requirements - including required ports and firewall configuration. This phase should be completed prior to installing Smart-Sync devices. Primex PoE/Ethernet and Wi-Fi enabled devices communicate to OneVue over your facility s network using the Hypertext Transport Protocol Secure (HTTPS) protocol. All device communication is secure and encrypted at rest and in transit to and from OneVue. The following ports must be open to allow for outgoing OneVue device communication from your network. Port 443 TCP - used for Hypertext Transfer Protocol over TLS/SSL (HTTPS) communication with OneVue and Wi-Fi, Power over Ethernet (PoE)/Ethernet enabled devices. Port UDP used by Wi-Fi, Power over Ethernet (PoE)/Ethernet devices to access an external NTP Server. Port is required to be open for use with external Network Time Protocol (NTP) Servers. Use of internal NTP Servers is also supported. The OneVue platform runs on the Amazon Web Services (AWS) cloud infrastructure. Organizations with network firewalls in place must proactively allow outbound network communication and file downloads through the specific OneVue Domains and URLs below. The files downloaded are the Smart-Sync Bridge clock list, Smart-Comm Message board configuration, Bell Controller schedule, and updates. Primex's PoE/Ethernet and Wi-Fi enabled devices may communicate from any number of IP addresses, therefore OneVue does not support the use of firewall IP address filtering. Firewall supports wildcards Domain filters URL filters *.primexonevue.com us-east-1-production.s3.amazonaws.com Firewall does not support wildcards Domain filters console.primexonevue.com deviceapi-alt.primexonevue.com deviceapi.primexonevue.com onevueapi.primexonevue.com us-east-1-production.s3.amazonaws.com URL filters

12 Phase 2 - Set up your OneVue account During this phase, you will set up your OneVue account to ensure staff assisting with deployment have access to OneVue and the correct settings are downloaded to your Smart-Sync devices. This phase should be completed prior to installing Smart-Sync devices. Note: To log in to OneVue, from a web browser go to 1. Verify OneVue user assigned to Admin Role - when your OneVue account was created, the primary contact provided was assigned to the account Admin Role. If other staff will be assisting with the deployment, add them to your OneVue account and then assign each user to the Admin Role. 2. Verify Time Zone set in account profile - by default the New Clock Time Zone setting of a Smart Sync Bridge is set to the time zone set in the account profile. During installation, each Smart Sync Clock receives and sets its time to the New Clock Time Zone. To verify the account time zone, go to Admin > Edit - your account name. 3. Enter NTP Servers in the account profile - provide your organization's designated NTP Servers. It's required to provided three valid NTP servers to ensure a reasonable level of accuracy and for failover purposes. A Smart-Sync Bridge connects to a NTP Server to obtain UTC time and sends UTC time to Smart-Sync Clocks over the Smart-Sync Bluetooth Network. A clock synchronizes the received UTC time to its Time Zone offset and DST rules. To enter the NTP Servers, go to Admin > Edit - your account name. Use of external NTP servers require Port 123 to be open. 4. Create Network Profile(s) - create a Network Profile for each Wi-Fi or Non-DHCP Ethernet network a Smart-Sync Bridge will connect to at your facility. Network Profiles are not required for PoE or DHCP Ethernet network use. To create a Network Profile, go to Devices > Networks > select + New. Phase 3 - Complete Smart-Sync Bridge Device Preconfiguration (Wi-Fi or Non-DHCP Ethernet network connections only) Note: Skip to Phase 4 for PoE/Ethernet bridges using DHCP Device Preconfiguration is required for devices that connect to a Wi-Fi or non-dchp network and must be completed to before the order is shipped from Primex. Device Preconfiguration is completed online from your OneVue account. The OneVue account ID and the settings provided are configured into each Smart-Sync Bridge and labeled before they are shipped from Primex. 1. To complete Device Preconfiguration from OneVue, go to the Dashboard > from the To Do list, select the order's link. 12 Smart-Sync Synchronized Time Complete User Guide

13 Phase 4 - Install Smart-Sync Bridges The order in which you install your Smart-Sync devices is critical to a successful deployment - first install and power on Smart-Sync Bridge devices. Once a Smart-Sync Bridge has successfully connected to the facility's network and checked-in to OneVue, you can then begin to install Smart-Sync Clocks. WARNING: If a Wi-Fi or Ethernet network is not available at the time of installation, such as during new building construction, it's critical that the Smart-Sync Bridge is set to No Network mode. Refer to the Smart-Sync Bridge Install Guide for instructions. 1. Install and power on Smart-Sync Bridge. When powered on, it enters Deployment mode and connects to the facility's network to check-in to OneVue and connect to a NTP Server to obtain UTC time. The LCD displays shows its network connection sequence (1234) and Bton is displayed when complete. 2. To confirm its check-in, log in to OneVue and go to Devices > Bridges > verify its listed and its last-check in time and date. Also, the Smart-Sync Bridge LCD screen displays Signal Ok when it has connected to the facility's network. During Deployment mode, the first 8 hours after a Smart-Sync Bridge is powered on, its operation is unique during this time period. Smart-Sync Bridge automatically connects to the facility's network at the 15th and 45th minute of each hour. During each connection, it obtains UTC time from a NTP Server and checks-in to OneVue to download pending setting changes. Smart-Sync Bluetooth Network automatically builds at the 20th and 50th minute of each hour. After each build, a Smart-Sync Bridge automatically checks-in to OneVue to send received Smart-Sync Clock data. Phase 5 - Install Smart-Sync clocks 1. Start by installing clocks that are located closest to a Smart-Sync Bridge and then work outward. A clock should always be first powered on at its designated installation location. When power is first applied to a clock it enters Add a Clock mode. During this mode, the clock continuously searches for a Smart- Sync Bluetooth Network. When power is first applied to a clock it enters Add a Clock mode. During this mode, the clock continuously searches for a Smart-Sync Bluetooth Network. Upon its connection to a Smart-Sync Bluetooth Network, the clock establishes a communication path either to another Smart-Sync Clock or directly to a Smart-Sync Bridge available within the network to obtain the New Clock Time Zone setting. 2. Once connected to the network, the clock receives and sets its time. An analog clock's hands begin to rotate and completes one full revolution and then sets its time. It may take up to 15 minutes for a clock to set its time. If a clock does not set its time within 15 minutes, initiate a manual check-in. From the back of the clock, press and release the check-in button. If a clock fails to set its time, it may be necessary to add an additional Smart-Sync Bridge or clock to allow the clock to successfully and consistently connect to a Smart-Sync Bluetooth Network. 3. The Smart-Sync Bridge receives the new clock's Smart-Sync 12-character Device ID and sends the clock's Device ID to OneVue. From OneVue, a clock's name is set to its unique 12-character Device ID. It may take up to 24 hours for the clock to be added to OneVue. Commonly, a clock is added to OneVue within 30 minutes from the time it connects to the network. If the Smart-Sync Bridge is not in 8-hour Deployment mode, it may take up to 7 days for a new clock to be added to OneVue. 4. Be sure to remove the tear-off the clock's label, which identifies the its unique 12-character Device ID, and place the label at the clock's location on a paper floorplan. 13

14 After installation is complete, it may take several days for the Smart-Sync Bluetooth Network to stabilize. It s recommended to monitor clock check-ins during this time period. If after several days there are clocks that have not been added to OneVue or if there are inconsistent check-ins, it may be necessary to add an additional Smart-Sync Bridge or clock to allow each clock to successfully and consistently connect to a Smart-Sync Bluetooth Network. Phase 6 - Monitor & Manage Smart-Sync Bridges and Clocks from OneVue Once deployment is complete the optional tasks, completed from your OneVue account, include: Monitor your Smart-Sync devices - from the OneVue Dashboard, view the status of your Smart-Sync Clocks and Bridges. When a device is in a Warning state, it may need your attention. Another option to monitor your Smart-Sync devices is to create a Clock Bridge State Warning Report. Clock name - update the Name of each clock to its installation location (referencing the clock's label affixed to the floorplan). By default, the name of a clock is set to its Smart-Sync 12-character Device ID. Clock time zone - set a clock to a specific Time Zone or optionally assign a location to a group of clocks, which sets the clocks to the location's specific time zone. Digital Clock/timer display settings - set the Display settings of a Digital Clock/Timer, including its LED digit brightness level, hour and time format, and the audio buzzer setting of an elapsed timer. Phase 7 - Create Clock Bridge State Warning Report Once deployment is complete, it's recommended to create a Clock Bridge State Warning Report. The report can be scheduled to be generated daily, weekly, or monthly and an notification can be sent each time a report is generated - to allow staff to know when a device may need corrective action. The Clock Bridge Warning Report provides the details of any Smart-Sync Bridge that is currently in a Warning state or indicates if there are no bridges in a Warning state. The report also includes each Smart-Sync Clock the Smart-Sync Bridge received data from over its last connection to the Smart-Sync Bluetooth Network. Note: If a Smart-Sync Bridge does not check-in to OneVue for more than 3 days it will enter a Warning state due to an Unresponsive Status. If a Smart-Sync Clock does not check-in to OneVue for more than 7 days it will also enter a Warning state. At the installation location, measure the Bluetooth signal strength to determine if the location has adequate signal strength. The measurement is based on the signal strength to either to another clock or the bridge within the Smart-Sync Bluetooth Network. 14 Smart-Sync Synchronized Time Complete User Guide

15 Deployment Examples These deployment examples provide a visual illustration of various deployments, including deploying the Smart-Sync Synchronized Time in a building with single floors and multiple floors. Different facility layouts and interiors may present a variety of considerations when planning an accurate and effective deployment. These deployment examples are to be referenced as general guidelines and it's recommended that a Smart-Sync Site Survey is completed. The results of the survey provide a deployment guide for the installation of Smart-Sync devices at your facility. Single floor less than 200 clocks General guidelines Install Smart-Sync Bridge off a corridor and ideally in a central location. Always install and power-on a Smart-Sync Bridge before installing Smart-Sync Clocks. Start by installing Smart-Sync Clocks that are located closest to the Smart-Sync Bridge and then work outward. A Smart-Sync Clock should always be first powered on at its designated installation location. It's recommended to measure the Bluetooth signal strength at the installation location of the first clock - to verify its Bluetooth wireless connection and communication path to the Smart-Sync Bridge. If a clock fails to set its time, measure the Bluetooth signal strength at an installation location. This determines if the location has adequate Bluetooth signal strength, resulting in no coverage gap.for more information, see "How to Measure the Bluetooth Signal Strength at Installation Location" on page 136. Ideal deployment illustration 15

16 Acceptable deployment illustration Coverage gap detected post-installation Scenario - a coverage gap was detected post-installation. Recommendation - install Smart-Sync Bridge beyond coverage gap. Alternate recommendation - install an additional Smart-Sync Clock to resolve coverage gap. 16 Smart-Sync Synchronized Time Complete User Guide

17 Single floor greater than 250 Smart-Sync Clocks and multiple Smart-Sync Bridges Deployment guidelines Install Smart-Sync Bridges in outward third of physical space to ensure coverage. Do not install multiple Smart-Sync Bridges in close proximity to each other. Start by installing Smart-Sync Clocks that are located closest to the Smart-Sync Bridge and then work outward. A Smart-Sync Clock should always be first powered on at its designated installation location. If a clock fails to set its time, measure the Bluetooth signal strength at an installation location. This determines if the location has adequate Bluetooth signal strength, resulting in no coverage gap.for more information, see "How to Measure the Bluetooth Signal Strength at Installation Location" on page 136. Ideal deployment illustration 17

18 Multi-floor Smart-Sync Bridge on each floor General guidelines A single Smart-Sync Bridge installed on each floor. The single floor general guidelines apply per floor. Avoid installing the Smart-Sync Bridges in a vertical column above each other - stagger the bridge installation locations across the multiple floors. If a clock fails to set its time, measure the Bluetooth signal strength at an installation location. This determines if the location has adequate Bluetooth signal strength, resulting in no coverage gap.for more information, see "How to Measure the Bluetooth Signal Strength at Installation Location" on page 136. Ideal deployment illustration 18 Smart-Sync Synchronized Time Complete User Guide

19 OneVue Feature Overview The Primex Smart-Sync Synchronized Time solution consists of the OneVue cloud-based software, Smart-Sync Clocks and Smart-Sync Bridge devices. Smart-Sync Bridges communicate with your OneVue account over your facility's PoE or Wi-Fi network, and connect to the Smart-Sync Bluetooth Network to send data to and receive data from Smart-Sync Clocks. The OneVue Smart-Sync Synchronized Time solution provides synchronized time throughout your facilities and allows you to easily monitor and manage your facility's Primex devices directly from your OneVue account. To leverage the features of your OneVue account, it's recommended to familiarize yourself with the following features. Access your account from anywhere at anytime OneVue is a cloud-based, mobile-first design that allows you to access your OneVue account from any web browser on any tablet, smartphone, laptop or desktop computer. The system requirements do not require you to install any software. For more information, see "System Access Requirements" on page 24. Device Preconfiguration Device Preconfiguration automates the configuration of your Smart-Sync Bridge devices that will use a Wi-Fi or Non-DHCP network for use with your OneVue account before they arrive at your facility - eliminating the need for your staff to manually configure a bridge on site. Device Preconfiguration is completed online from your OneVue account. For more information, see "Device Preconfiguration" on page 52. OneVue account structure The OneVue account structure is designed to be flexible and scalable to support small to larger, more complex organizations. You can easily manage who has access to your account data and system features based on their job responsibilities. For more information, see "About the OneVue Account Structure" on page 155. Dashboard From the Dashboard you can monitor the current state of all your Primex clocks and Smart-Sync Bridge devices, view the To Do list of notifications associated to your user profile, and user announcements. For more information, see "Monitor Smart-Sync Clocks" on page 34. Account From the Account menu, you can manage your account profile settings, business units, locations, users, and user announcements. For more information, see "Account" on page 154. Smart-Sync Clocks A Primex Smart-Sync Clock connects to a Smart-Sync Bluetooth Network to send data to and receive data from a Smart-Sync Bridge. From your OneVue account, you can easily manage the settings of your Smart-Sync Clocks. For more information, see "Manage Smart- Sync Clock Settings" on page

20 Smart-Sync Bridges A Primex Smart-Sync Bridge collects data from Smart-Sync Clocks and sends the data to OneVue, and sends settings managed in OneVue to your Smart-Sync Clocks over the Smart-Sync Bluetooth Network. From you OneVue account, you can easily manage your Smart-Sync Bridge devices. For more information, see "Manage Smart-Sync Bridge Settings" on page 57. Networks A Network in OneVue represents a Wi-Fi or Non-DHCP Ethernet network at your facility. Primex Smart-Sync Bridge devices to connect to your facility's network to transmit data to and download settings from your OneVue account and obtain time from a NTP Server. Each Smart-Sync Bridge gateway is assigned to a network. For more information, see "Manage Networks" on page 105. Gateways A Gateway is an internal component of a Primex Smart-Sync Bridge that connects to your facility's network to transmit data to and download settings from your OneVue account and obtain time from a NTP Server. For more information, see "Manage & Monitor Gateways" on page 74. Reports You can easily create Reports of your account data. A report can be configured to be specific to your reporting requirements, including the type of report, the devices included in the report, and how frequent the report is generated. At any time, you can view and download active and archived reports. For more information, see "Reports" on page 137. Your User Profile From your User Profile you can manage your user name and avatar image, address, password, and mobile phone number. For more information, see "Your User Profile" on page Smart-Sync Synchronized Time Complete User Guide

21 Tour of the Interface The OneVue interface is intuitive and user friendly. The top navigation bar displays drop-down menus to access the OneVue features. You can also customize your views, set the number of items displayed in a list view, and view advanced settings options. Drop-down menus Note: The menu options displayed are dependent upon the roles assigned to your user profile. For more information, see "About User Roles" on page 191. Dashboard - a consolidated view of the current state of all Clocks and Smart-Sync Bridge devices, list of your To Do notifications, and user announcements. Devices - manage and monitor your clocks, bridges, gateways, and networks. A gateway in OneVue represents the network communication component of a Smart-Sync Bridge that connects to your facility's network to transmit data to and from your OneVue account. A network in OneVue represents a wireless (Wi-Fi) or Non-DHCP Ethernet network at your facility Reports - view the latest and archived reports, run a report anytime, and manage report profiles. Admin - manage your OneVue account settings, users, business units, locations, and user announcements. Help - view self-help support topics, use the search feature to easily find what you are looking for, print topics, download PDF guides and the Primex SNS Configuration Tool software. Your user profile - manage your user profile contact information and password settings. Customize your views From the gear icon, located in the upper right corner of each list view, you can create your own custom views and optionally share a view with all account users. 21

22 Items per page You can set the number of items to display in a view. If a page has more items than what is displayed, select the back and next buttons to navigate through the additional pages. Advanced setting options The user interface is designed to be simplistic. When a profile is selected, only the primary settings are displayed. Select Show Advanced Options to display all settings. 22 Smart-Sync Synchronized Time Complete User Guide

23 About the OneVue Account Structure The OneVue account structure is flexible and scalable to support small to larger more complex organizations. Business Units and Locations are the two primary components of the OneVue account structure. You can configure your account to limit and control who has access to your account data and system features, and simplify the configuration of user access and reports. It's recommended to familiarize yourself with the account structure to ensure your account configuration mirrors your organization's business rules and structure. Regardless of how you initially configure your account, you can always change the structure as your business rules or staff responsibilities change. 23

24 System Access Requirements OneVue is a cloud-based, mobile-first design that can be accessed from any web browser on a smartphone, tablet, laptop or desktop computer. The mobile-first design eliminates the need for separate mobile apps, plug-ins or downloads for optimal viewing on any size screen. Log in to your OneVue account requires a user to have an active user account. A user account is assigned to a role(s), which grants their access to your OneVue account data and permissions to system features. Supported web browsers OneVue can be accessed from any of the web browsers below. Google Chrome, most recent version Mozilla Firefox, most recent version Microsoft Internet Explorer, versions 9, 10, 11 and higher Microsoft Edge, most current version Apple Safari, most recent version JavaScript must be enabled PDF viewer is required to view and download PDF reports Supported mobile devices OneVue can be accessed on any of the mobile devices below. Apple mobile devices with ios 7 and greater Android mobile devices with 4.2 and greater JavaScript must be enabled 24 Smart-Sync Synchronized Time Complete User Guide

25 Log In and Log Out Your OneVue user profile grants you access to log in to OneVue. Your OneVue account admin creates your user profile and assigns your profile to a role(s). A role grants your access to account data and permissions to system features. First-time log in - new user account activation Once your OneVue account admin creates your user profile, the system sends you an providing a link to activate your OneVue user account. During activation, you will create your password and accept the OneVue terms and conditions. Note: If you have lost your user account activation , select Forgot Password from the log in page and the system will resend your activation . To log in to OneVue - activated user account Once you have activated your OneVue user account, to log in you are required to enter the address assigned to your user profile and your password. Note: If your user profile is associated to more than one OneVue account, when you log in you are prompted to select the account to access. Your master account, which is the first account your user profile was assigned to, determines your password complexity and timeout exempt setting. 1. From a web browser, go to 2. Select Customer Login located on the top right corner of the web page. 25

26 3. From the log in screen, enter your address and password. 4. Select Log In. Once logged in, the Dashboard page is displayed. Your access to account data and permissions to system features is determined the role(s) assigned to your user profile. Note: It's recommended to set the OneVue log in page ( as a browser bookmark or favorite. To log out of OneVue To prevent unauthorized users from accessing your account, a common security practice is to log out of your OneVue session when not in use. Note: If the account session timeout setting is enabled, the system may automatically log you out of your OneVue log in session due to inactivity, requiring you to log back in. The account session timeout settings are configured by your OneVue account admin. 1. From the top-upper right corner, select Log out. You are logged out of OneVue and the log in page is displayed. 26 Smart-Sync Synchronized Time Complete User Guide

27 Using Help OneVue Help provides a wealth of information that you can search or navigate through from any browser on your mobile device or computer. To open OneVue help, select Help from the main navigation bar. A new browser window opens that displays the OneVue Online Support Resources. How to search Help The fastest way to find what you are looking for is to type a word or two into the search box. For example, to get information about user roles, type user roles and then press Enter or select the search icon. A list of results appears, with the most useful results shown at the top. How to browse topics The menu is categorized by primary topics, along with sub-topics. You can browse the topics and select a topic to open it. Desktop topic menu - top navigation menu 27

28 Tablet -right menu icon Mobile - right topic menu How to expand content in a topic Wherever you see an arrow, select the arrow to view additional content. You can also select the expand icon from the top toolbar. How to print a topic Select the print icon to print the current help topic. How to view related information and topics Wherever you see text in blue, select the text to open the related information or topic. How to view images When viewing help online, to view an image in full size select the image. To close the full size image, select the image. 28 Smart-Sync Synchronized Time Complete User Guide

29 Monitor Your Smart-Sync Devices bold span From your account Dashboard you can easily monitor the current state of all your Smart-Sync Clocks and the current state of Smart-Sync Bridge devices. Another option available to monitor your Smart-Sync devices is to create a Clock Bridge State Warning Report and a Clock Warning Report that can be scheduled to be automatically generated daily, weekly, or monthly.

30 Dashboard The Dashboard provides a consolidated view of the current state of all your Clocks and Smart-Sync Bridges. From the Dashboard, you can also view your To Do list of report and system notifications and user announcements. Note: Dashboard data automatically refreshes every five minutes. Optionally, you can manually refresh the data by selecting the browser refresh function. Circle view The account state circle displays a summary of the state of all clocks and the state of all Smart-Sync Bridges. The data displayed includes the quantity of devices by each state. The circle line color visually represents the devices in a specific state. If all device are in a Normal state, the circle view displays All Normal. From the circle view, you can: Select the text to filter the list view to only include those devices in the selected state. Select the color of the circle to filter the list view to only include those devices in the selected state. 30 Smart-Sync Synchronized Time Complete User Guide

31 List view The list view displays only those devices that are in Warning state or Suspended state and the status that resulting in the device entering a Warning state. From the list view you can select the Name link to view the device profile. 31

32 To Do List The Dashboard To Do list consists of report and account notifications associated to the role(s) and business unit(s) assigned to your user profile. To view the details of a To Do notification, select the notification link. To Do list notification types Order - indicates device preconfiguration is required to be completed for an order. Only orders that includes a Smart-Sync Bridge that will connect to a Wi-Fi or Non-DHCP network are required to complete device preconfiguration. Selecting the link opens the order device preconfiguration. Report - indicates an updated report is available. Selecting the link opens the report archives page, from where you can view the most recent report. 32 Smart-Sync Synchronized Time Complete User Guide

33 User Announcements User Announcements highlight important messages on your Dashboard - an online communication method to share information with all system users. As an example, Primex may create an announcement to communicate a system wide update will be released on a specific date. Announcements are managed by your OneVue account or network admin or by Primex. Note: To close an announcement, select the X located in the upper-right corner of the announcement. 33

34 Monitor Smart-Sync Clocks From the Dashboard and Reports, you can easily monitor the current state of all your clocks. In addition, from a clock profile you can view its current status, state history, and accuracy logs. From a clock profile, an authorized user can change the state of a clock.

35 View Clocks The Clocks view displays a list of all clocks in your OneVue account. To view your Smart-Sync clocks, go to Devices > Clocks. Data displayed Clocks View Name - commonly identifies the clock installation location. By default, set to its 12-character Smart-Sync Device ID (BTID). Allows up to a maximum of 50 characters. It's recommended to develop a standard naming convention to allow you to easily locate a clock if maintenance should be required. Selecting the Name link opens the clock profile. Clock Type - identifies the type of clock. BC indicates a Smart-Sync Clock. Last Check-In - date and time the clock last authenticated and connected to a Smart-Sync Bluetooth Network. Gateway ID - the gateway of the Smart-Sync Bridge that transmitted the last operating state of the clock over the Smart-Sync Bluetooth Network. Selecting the link opens the gateway profile. State - current state of the clock. For more information, see "Clock State Specifications" on page 37. Status - current status of the clock. For more information, see "Clock Status Specifications" on page 38. Update Pending - The Update Pending status is set to Yes when a setting change is scheduled to be downloaded to the device during its next check-in. The setting change will take effect once the setting change is downloaded to the device. Once successfully downloaded its Updating Pending status is set to No. 35 Smart-Sync Synchronized Time Complete User Guide

36 View the State and Status of a Clock From the profile of a clock, you can view its current State and Status. How to view the state and status of a clock 1. Go to Devices > Clocks. 2. From the list select the Name link of the clock. State displays the current state of the clock. For more information, see "Clock State Specifications" on the next page. Status displays the current status of the clock. For more information, see "Clock Status Specifications" on page

37 Clock State Specifications The State of a Clock identifies its current operating condition based on its last connection to a Smart-Sync Bluetooth Network. When a clock is in a Warning state, its status identifies the condition that resulted in the clock entering a warning state. Clock states and definitions Normal state Clock is operating as expected. Warning state Clock is not operating as expected. Refer to the status, which identifies the condition that resulted in the clock entering a Warning state. Suspended state System is not monitoring the clock. When in this state, the clock is not included in reports (Clock Warning State Report). The Suspended state is designed for use during a temporary condition, such as when a clock is being repaired or during troubleshooting. Decommissioned state Clock is no longer in use or operational. During this state the clock's operating condition data is not logged, stored or monitored. The Decommissioned state is designed to permanently disable a clock from your OneVue account, such as when a clock has been disposed of. All historical data is retained in the system for reporting purposes. After a clock has been set to a Decommissioned state, it can be deleted from your account. 37 Smart-Sync Synchronized Time Complete User Guide

38 Clock Status Specifications The Status of a clock indicates the condition that resulted in the clock entering a Warning state. If the clock status is blank and in a Normal state, the clock is operating as expected. Clocks statuses and definitions Note: In addition to the statuses below, a Return to Normal status is a system generated status indicating a clock returned to a Normal state after being in a Warning state. Unresponsive status The clock has not connected to the Smart-Sync Bluetooth Network for seven (7) consecutive days. Recommended actions: 1. Visually inspect the clock - verify its time. For battery-powered models, verify its batteries are properly inserted and seated. 2. At the installation location, measure the Bluetooth signal strength to determine if the location has adequate signal strength. The measurement is based on the signal strength to either to another clock or the bridge within the Smart-Sync Bluetooth Network. For more information, see "How to Measure the Bluetooth Signal Strength at Installation Location" on page Dismount the clock and temporarily relocate it within 5 feet (1.5 meters) from a Smart-Sync Bridge or Smart-Sync Clock and power cycle the clock. Monitor the clock for the next 24 to 48 hours at its temporary location. If the clock remains in an unresponsive status, it may be due to a mechanical failure. Low Battery status During its last check-in to the Smart-Sync Bluetooth Network, the clock battery voltage level was below expected levels. It's recommended to change the clock batteries. Hand Position Failure status Applies to analog clock models only. The daily hand verification check has failed for three (3) consecutive days. Commonly this is due to a mechanical error that is internal to the clock. 38

39 View the State History of a Clock The system stores all state changes - allowing you to view a clock's historical operating conditions. How to view the state history of a clock 1. Go to Devices > Clocks. 2. From the list, select the Name link of the clock. 3. From the State History, select View. 4. Set the date range to include. Go To Clock Start Date - when selected, sets the Start Date to the date the clock was added to your OneVue account. Backward 1 Week - when selected, sets the start date back seven days. Start Date - select the start date of the date range to display. End Date - select the end date of the date range to display. Forward 1 Week - when selected, sets the start date forward seven days. The clock state history for the date range specified is displayed. Data displayed Clock State History View Change Date/Time - date and time the state change occurred, either by the system or from a state change completed by a user. State- the state the clock was set to. For more information, see "Clock State Specifications" on page 37. Reason - status of the clock that resulted in the state change or the system generated status. For more information, see "Clock Status Specifications" on the previous page. If the state change was completed by a user, the reason entered by the user is displayed. User - if the state change was completed by a user, the name of the user that made the state change is displayed. 39 Smart-Sync Synchronized Time Complete User Guide

40 View the Accuracy Log of a Clock The Accuracy Log of a Smart-Sync Clocks is that of the Smart-Sync Bridge. The Accuracy Log is a summary of the bridge check-in history and its drift and NTP accuracy log. This data may be helpful when troubleshooting the time accuracy of a clock. How to view the accuracy log of a clock 1. Go to Devices > Clocks. 2. From the list, select the Name link of the clock. 3. From the Accuracy Log, select View. Data displayed Accuracy Log View Check-In Date/Time - date and time the Smart-Sync Bridge device checked-in to your OneVue account. During each check-in, its accuracy data is transmitted to your OneVue account. Gateway ID - the gateway of the device. Selecting the link opens the gateway profile. Drift (sec) - the number of seconds of free running time drift that occurred between the last time synchronization with an NTP Server. Free running time drift is how many seconds the internal time keeping drifted off from its last time sync (check-in) with a NTP Server. As an example, if a Smart-Sync Bridge device checks-in once a day at the same time every day and the drift is 0.35 seconds, this indicates in the last 24 hours the device drifted 0.35 seconds or 1.46 milliseconds per hour from its last NTP time sync. A drift less than a one second per day is normal. More than one second may indicate a hardware problem. Devices often drift differently depending on their qualityand the surrounding temperature and other environmental variables. Thus, the same device can have different drift rates at different occasions. Unavailable indicates during its connection to a NTP Server, it failed to obtain time or was invalid. NTP Accuracy (sec) - the accuracy of the NTP time received. The accuracy value takes into account the internal time accuracy of the NTP Server, as well as any network delays. Using an internal Stratum 1 time server gives the lowest, best time accuracy possible. External Servers or servers that are not properly synchronized to a time reference typically yield higher less accurate values. Less than 200ms is normal. If greater than 200ms the use of an internal NTP Server is recommended. Unavailable indicates during its connection to a NTP Server, it failed to obtain time or was invalid. 40

41 Change the State of a Clock Although the system monitors and manages the state of a clock, the state change feature is designed to provide a function that allows an authorized user to change the state of a clock. A state change is performed from a clock profile. You can also change the state of multiple clocks at the same time. Considerations when changing the state of a clock Should only be performed if a condition warrants manually changing the state of a clock. When you change the state of a clock to a Warning state, upon each connection to a Smart-Sync Bluetooth Network the system automatically sets the state transmitted by the clock. Therefore, if a subsequent connection results in a Normal state, the system automatically sets the clock state to Normal. If the clock is set to a Suspended or Decommissioned state, a subsequent connection with a Normal or Warning state does not change the state. Therefore, a state change is required to be completed to change the state from Suspended or Decommissioned. All changes are logged, including the date and time the state change was made, the user that performed the change, and the reason the change was performed. The state change details are viewable from the clock state history. How to change the state of a clock 1. Go to Devices > Clocks. 2. Select the Name link. of the clock 3. Select Show Advanced Options. 4. From the New State Change drop-down menu, select the state the clock is to be changed to. 5. From the Reason field, enter the condition that warranted changing the clock's state. 6. Select Change State. The clock's state is changed. Any statuses associated to the previous state are cleared. 41 Smart-Sync Synchronized Time Complete User Guide

42 How to change the state of multiple clocks at the same time You can easily change the state of multiple clocks at the same time. All of the selected clocks are changed to the state selected during this procedure. 1. Go to Devices > Clocks. 2. From the list, select the clocks that are to be changed. 3. Select Change State. The Mass Change State window is displayed. 4. From the New State drop-down menu, select the state the clocks are to be changed to. 5. Enter a Reason the state change is being performed. 6. Select Change State of All Selected Clocks. The state is changed for all of the selected clocks. Any statuses associated to the previous state are cleared. 42

43 Monitor Smart-Sync Bridges From the Dashboard and Reports, you can easily monitor the current state of all your Smart-Sync Bridge devices. From the profile of a Smart-Sync Bridge, you can also view its current state and status, state history, accuracy logs, set its New Clock Time Zone, and an authorized user can change the state of a bridge.

44 View the State and Status of a Smart-Sync Bridge From the profile of a Smart-Sync Bridge, you can view its current State and Status. How to view the state and status of a bridge 1. Go to Devices > Bridges. 2. From the list select the Name link of the bridge. Its current State and Status is displayed. For more information, see "Smart-Sync Bridge State and Status Specifications" on the facing page. Note: You can also view the State History that provides all state changes occurred by a bridge - allowing you to view its historical operating conditions. 44 Smart-Sync Synchronized Time Complete User Guide

45 Smart-Sync Bridge State and Status Specifications The State of a Smart-Sync Bridge identifies its current operating condition based on its last check-in to your OneVue account. When a bridge is in a Warning state its status identifies the condition that resulted in the device entering the warning state. Note: If the state is blank this indicates the Bridge has been preconfigured by Primex, but it has not connected to your facility's network. Bridge states and statuses definitions Normal state Bridge is operating as expected. Warning state Bridge is not operating as expected and may warrant correction action. The status identifies the condition that resulted in the bridge entering a Warning state. The statuses that result in a Warning state include: Unresponsive status The Bridge has not checked-in to OneVue or more than three (3) consecutive days; set by the system defined Unresponsive Timeout setting. For PoE or Ethernet use, a failed check-in is due to the bridge could not establish a connection to the network. For wireless network (Wi-Fi) use, a failed check-in may be due to the bridge is not within range of a wireless signal or the wireless signal strength is not adequate for normal operation. Time Sync Failure status During its last connection to your facility's network, the bridge failed to obtain UTC time from its NTP Server. This may be due to it failed to connect to the network or could not connect to the NTP Servers assigned to its gateway. A connection to an external Network Time Protocol (NTP) Server requires Port 123 to be open on your network. Low Battery status During its last check-in, the bridge's battery voltage level was below expected levels. It's recommended to change its batteries. Battery-power is for backup purposes only. When solely operating on continuous battery power, its estimated battery life is up to one (1) day. Suspended state System is not monitoring the Bridge. The Suspended state is designed for use during a temporary condition, such as when a bridge is being repaired or during troubleshooting that warrants a device not to be monitored. 45

46 Note: The system continues to update the status of the bridge, but it remains in a Suspended state until a system user changes its state to Normal. The status displayed may include Unresponsive, Low Battery, Time Sync Failure, or Cleared. Cleared indicates there are no issues. Decommissioned state State that is to be used when the Bridge is no longer in use or operational. During this state, the bridge's operating condition data is not logged, stored or monitored. The Decommissioned state is designed to permanently disable a bridge from your OneVue account, such as when a bridge has been disposed of. All historical data is retained in the system for reporting purposes. 46 Smart-Sync Synchronized Time Complete User Guide

47 View the State History of a Smart-Sync Bridge The system stores all state changes - allowing you to view a Smart-Sync Bridge's historical operating conditions. This information is helpful when troubleshooting its network connection to OneVue or a NTP Server. How to view the state history of a bridge 1. Go to Devices > Bridges. 2. From the list, select the Name link of the bridge. 3. From the State History, select View. 4. Set the date range to include. Go To Bridge Start Date - when selected, sets the Start Date to the date the bridge was added to your OneVue account. Backward 1 Week - when selected, sets the start date back seven days. Start Date - select the start date of the date range to display. End Date - select the end date of the date range to display. Forward 1 Week - when selected, sets the start date forward seven days. The state history for the date range specified is displayed. Data displayed Bridge State History View Change Date/Time - date and time the state change occurred, either by the system or from a state change completed by a user. State- the state the bridge was set to. For more information, see "Smart-Sync Bridge State and Status Specifications" on page 45. Reason - status of the bridge that resulted in the state change or the system generated status. For more information, see "Smart- Sync Bridge State and Status Specifications" on page 45. If the state change was completed by a user, the reason entered by the user is displayed. User - if the state change was completed by a user, the name of the user that made the state change is displayed. 47

48 View the Accuracy Log of a Smart-Sync Bridge The Accuracy Log is a summary of the check-in history and the drift and NTP accuracy log of a Smart-Sync Bridge. How to view the accuracy log of a bridge 1. Go to Devices > Bridges. 2. From the list, select the Name link of the bridge. 3. From the Accuracy Log, select View. Data displayed Accuracy Log View Check-In Date/Time - date and time the Smart-Sync Bridge device checked-in to your OneVue account. During each check-in, its accuracy data is transmitted to your OneVue account. Gateway ID - the gateway of the device. Selecting the link opens the gateway profile. Drift (sec) - the number of seconds of free running time drift that occurred between the last time synchronization with an NTP Server. Free running time drift is how many seconds the internal time keeping drifted off from its last time sync (check-in) with a NTP Server. As an example, if a Smart-Sync Bridge device checks-in once a day at the same time every day and the drift is 0.35 seconds, this indicates in the last 24 hours the device drifted 0.35 seconds or 1.46 milliseconds per hour from its last NTP time sync. A drift less than a one second per day is normal. More than one second may indicate a hardware problem. Devices often drift differently depending on their qualityand the surrounding temperature and other environmental variables. Thus, the same device can have different drift rates at different occasions. Unavailable indicates during its connection to a NTP Server, it failed to obtain time or was invalid. NTP Accuracy (sec) - the accuracy of the NTP time received. The accuracy value takes into account the internal time accuracy of the NTP Server, as well as any network delays. Using an internal Stratum 1 time server gives the lowest, best time accuracy possible. External Servers or servers that are not properly synchronized to a time reference typically yield higher less accurate values. Less than 200ms is normal. If greater than 200ms the use of an internal NTP Server is recommended. Unavailable indicates during its connection to a NTP Server, it failed to obtain time or was invalid. 48 Smart-Sync Synchronized Time Complete User Guide

49 Change the State of a Smart-Sync Bridge Although the system monitors and manages the state of a Smart-Sync Bridge, the state change is designed to provide a function to manually change the state of a bridge. Note: Only users assigned to an Admin role can change the state of a bridge. A state change is performed from the profile of a bridge. You can also change the state of multiple bridges at the same time. Considerations when changing the state of a bridge Should only be performed if a condition warrants manually changing the state of a bridge. When you change the state of a bridge to a Warning state, upon each check-in the system automatically sets the state transmitted by the bridge. Therefore, if a subsequent check-in results in a Normal state, the system automatically sets the bridge's state to Normal. If the bridge is set to a Suspended or Decommissioned state, a subsequent check-in with a Normal or Warning state does not change its state. Therefore, a system user is required to change the state from Suspended or Decommissioned. All changes are logged, including the date and time the state change was made, the user that performed the change, and the reason the change was performed. The state change details are viewable from the bridge state history. How to change the state of a bridge 1. Go to Devices > Bridges. 2. Select the Name link. of the bridge 3. Select Show Advanced Options. 4. From the New State Change drop-down menu, select the state the bridge is to be changed to. 5. From the Reason field, enter the condition that warranted changing the state. 6. Select Change State. The bridge's state is changed. Any statuses associated to the previous state are cleared. 49

50 How to change the state of multiple bridges at the same time You can easily change the state of multiple bridges at the same time. All of the selected bridges are changed to the state selected during this procedure. 1. Go to Devices > Bridges. 2. From the list, select the bridges that are to be changed. 3. Select Change State. The Mass Change State window is displayed. 4. From the New State drop-down menu, select the state the bridges are to be changed to. 5. Enter a Reason the state change is being performed. 6. Select Change State of All Selected Bridges. The state is changed for all of the selected bridges. Any statuses associated to the previous state are cleared. 50 Smart-Sync Synchronized Time Complete User Guide

51 Manage Devices Devices consist of your Smart-Sync clocks, Smart-Sync Bridges, gateways, and networks. Smart-Sync Bridge devices synchronize their time to an NTP time source and transmit the operating state and the and to your OneVue account. Before a bridge is shipped from Primex to your facility, Device Preconfiguration is required to be completed by your organization for each order. A Gateway in OneVue represents the network communication component of a Primex Smart-Sync Bridge that connects to your facility's network to transmit data to and download settings from your OneVue account. A Network in OneVue represents a wireless or wired Ethernet network at your facility and are assigned to your bridge gateways.

52 Device Preconfiguration Device Preconfiguration is only required when a Smart-Sync Bridge will connect to a Wi-Fi or Non- DHCP network. Device Preconfiguration is required to be completed before the order is shipped from Primex. Your OneVue account ID and settings provided during device preconfiguration are configured into each device and the devices are labeled before the order is shipped from Primex - it's an easy online process that allows bridges (Wi-Fi or Non-DHCP network connections only) to arrive at your facility ready for use and labeled.

53 Complete Device Preconfiguration Device preconfiguration is completed from your OneVue account. From the Dashboard, the To Do list identifies any order that is required to be configured. Your OneVue account ID and the settings provided during device preconfiguration are configured into the order's Smart-Sync Bridge devices before they are shipped from Primex - it's an easy online process that allows bridge devices to be ready for use when they arrive at your facility. Note: Only when a Smart-Sync Bridge will use a Wi-Fi or static IP network connection, Device Preconfiguration is required to be completed before the order is shipped from Primex. How to complete device preconfiguration Note: If you should close your web browser or log out during this procedure, all information provided is saved and you can return to the procedure from your To Do list. 1. Go to the Dashboard. 2. From the To Do list, select the order to be configured. 3. From the Begin Device Preconfiguration page, you can either select to complete the device preconfiguration on your own or have a Primex Project Manager contact you to assist you. If you selected have a Primex Project Manager contact me - provide the information to schedule a Preconfiguration Consult and select Submit. If you selected I'll try it on my own - you are guided through the configuration process for each device as defined in the following steps. 4. From the Existing Networks, review the networks listed. 53 Smart-Sync Synchronized Time Complete User Guide

54 If the devices can be assigned to a network listed - select I'll use one of these. If you will not be assigning a network to a device - select I'll use one of these and when assigning a network to the device select No Network. If there are no networks listed or if the devices cannot use a network listed - select I want to create a new network. Enter the network settings from the Create A New Network screen. Select Show Advanced Options to view all options and settings. For more information, see "Network Profile Specifications" on page From the Configuring Devices screen, assign a network and enter the settings for each device. Each setting is optional and can be skipped. The settings for each device include: Network (required) Assign a network to the bridge. Assigning a network allows the device to connect to your facility's network as soon as power is applied to the device at your facility. If a network is not assigned, your staff is required to manually configure the device for the network on-site. 54

55 You can either select an existing Network Profile, create a new Network Profile, or select No Network if a network cannot be assigned or created at this time. If you are creating a new network, select Show Advanced Options to view all of the network profile settings. Advanced network settings (optional) You may choose to provide the advanced network device settings. To view the advanced settings, select Show Advanced Options. Network IPv4 address - the primary network IPv4 address assigned to the Primex device gateway to allow its connection to your facility s network. The network assigned, is required to be a non-dhcp network. Alternate network - serves as a backup network if the connection to the primary network is not available or fails. Alternate IPv4 address - serves as a backup IPv4 address if the connection to the primary IPv4 address is not available or fails. Location - create new location or assign the device to an existing location. Smart-Sync Bridge settings Name - commonly identifies Smart-Sync Bridge installation location. It's recommended to develop a standard naming convention to allow you to easily locate a bridge if maintenance should be required. Allows up to a maximum of 50 characters. Label - information printed on the label affixed to the device by Primex during device configuration. By default set to the first 20 characters of the Name. Allows up to a maximum of 20 characters. New Clock Time Zone - the Time Zone that Smart-Sync Clocks are set to the first-time they connect to the Smart-Sync Bluetooth Network at your facility. When set to Default, the system sets the new clock time zone to the Account profile time zone. Note: During all subsequent connections to the Smart-Sync Bluetooth Network, a Smart-Sync Clock synchronizes its time to the Time Zone set in its profile. By default, a clock's time zone is set to the time zone set in the account profile. A clock's time zone can also be set to a specific time zone. 6. Once you have completed (or optionally skipped) the preconfiguration steps for all devices, the preconfiguration summary page is displayed. From the list, you can also change a setting by selecting Change. Note: If any settings are skipped and Confirm Shipment is selected, the device(s) are shipped from Primex. Failure to assign a network to a device requires the device to be manually configured on-site. 7. Once you are ready to process the order with the preconfiguration settings provided, select Confirm Shipment. The devices are preconfigured by Primex. 55 Smart-Sync Synchronized Time Complete User Guide

56 Your OneVue account ID and the provided settings are configured into each device. Devices and their packaging are labeled with the settings provided during preconfiguration. The devices are added to your OneVue account. The devices are only listed in your account and are not active. A device does not become active until it establishes a connection to your network and connects to your OneVue account. The device is assigned to the account business unit. If a network profile was assigned during preconfiguration, once power is applied to the device it attempts to connect to the network. If a network was not assigned to a device or if the network settings were entered incorrectly, the device is required to be manually configured on-site at your facility. 56

57 Manage Smart-Sync Bridge Settings A Smart-Sync Bridge connect to your facility's network to communicate with your OneVue account and obtain UTC time from a NTP Server. From the profile of a Bridge you can manage its settings, including its name, assigned business unit and location, new clock time zone, and an authorized user can change the state of a bridge. To view the profile of a bridge, go to Devices > Bridges > select the Name link of the bridge.

58 View Smart-Sync Bridges The Bridges view displays a list of all Smart-Sync Bridges in your OneVue account. To view your bridges, go to Devices > Bridges. Data displayed Bridges View Name - uniquely identifies the bridge. Allows up to a maximum of 50 characters. Typically set to its installation location. If a name is not provided, the system sets the name to the bridge's 12-character MAC address. It's recommended to develop a standard naming convention to allow the device to be easily located if maintenance should be required. Selecting the Name link opens the bridge profile. Bridge Type - identifies the type of bridge. Last Check-In - date and time the bridge last checked-in to OneVue. Gateway ID - the bridge's gateway. A gateway is the component of a Primex device that connects to your facility's network. The system value is the unique 12-character MAC address assigned to the device, and is also printed on the label affixed to the device. Selecting the link opens the gateway profile. State - current state of the bridge that identifies its current operating condition. For more information, see "Smart-Sync Bridge State and Status Specifications" on page 45. Status - current status of the bridge that identifies the condition that resulted in a bridge entering a Warning state. For more information, see "Smart-Sync Bridge State and Status Specifications" on page 45. Update Pending - The Update Pending status is set to Yes when a setting change is scheduled to be downloaded to the device during its next check-in. The setting change will take effect once the setting change is downloaded to the device. Once successfully downloaded its Updating Pending status is set to No. 58 Smart-Sync Synchronized Time Complete User Guide

59 View a Smart-Sync Bridge Profile From the profile of a Smart-Sync Bridge, you can manage its settings, view its current state and status, and historical data. How to view a bridge profile 1. Go to Devices > Bridges. 2. Select the Name link of the bridge. 3. To view all of the settings, select Show Advanced Options. For more information, see "Smart-Sync Bridge Profile Specifications" on the next page. 59

60 Smart-Sync Bridge Profile Specifications Bridge Settings Name - commonly identifies the bridge installation location. It's recommended to develop a standard naming convention to allow you to easily locate a bridge if maintenance should be required. Allows up to a maximum of 50 characters. Label - information printed on the label affixed to the device by Primex during device configuration. By default set to the first 20 characters of the Name. Allows up to a maximum of 20 characters. Description - system generated value that identifies the Primex device model. Gateway ID - the gateway associated to the bridge. Selecting the link opens the profile of the gateway. State - the current state of the bridge. For more information, see "Smart-Sync Bridge State and Status Specifications" on page 45. Status - the current status of the bridge. For more information, see "Smart-Sync Bridge State and Status Specifications" on page 45. Update Pending -The Update Pending status is set to Yes when a setting change is scheduled to be downloaded to the device during its next check-in. The setting change will take effect once the setting change is downloaded to the device. Once successfully downloaded its Updating Pending status is set to No. When a setting update is made to a Smart-Sync Clock, the Update Pending Status for all Smart-Sync Bridge devices is also set to Yes. A bridge sends pending setting changes to clocks upon its connection to the Smart-Sync Bluetooth Network. State History - all state changes occurred by the bridge. Accuracy Log - summary of the check-in history and the drift and NTP accuracy log of the bridge. This data may be beneficial when troubleshooting the time accuracy of a bridge. Advanced Options The below settings and options are only viewable when Show Advanced Options is selected. Business Unit - if your account is set up to manage user access by business unit, you may need to assign a Bridge to its applicable business unit. By default a clock is set to your account business unit. Location - if your account is set up to manage user access by location, you may need to assign a Bridge to its applicable location. Notes - user entered information, which is commonly used to share information among users. Change State - allows an authorized system user (required to be assigned to an Admin role) to change the state of a Bridge. Although the system monitors and manages the state of a bridge, the state change is designed to provide a function that allows system user to change the state of a bridge. New Clock Time Zone - the Time Zone that Smart-Sync Clocks are set to the first-time they connect to the Smart-Sync Bluetooth Network at your facility. When set to Default, the system sets the new clock time zone to the Account profile time zone. Note: During all subsequent connections to the Smart-Sync Bluetooth Network, a Smart-Sync Clock synchronizes its time to the Time Zone set in its profile. By default, a clock's time zone is set to the time zone set in the account profile. A clock's time zone can also be set to a specific time zone. 60 Smart-Sync Synchronized Time Complete User Guide

61 Set the New Clock Time Zone of a Smart-Sync Bridge The New Clock Time Zone is the Time Zone that Smart-Sync Clocks are set to the first-time they connect to the Smart-Sync Bluetooth Network at your facility. When set to Default, the New Clock Time Zone is set to the time zone set in the account profile. Note: During all subsequent connections to the Smart-Sync Bluetooth Network, a Smart-Sync Clock synchronizes its time to the time zone set in its profile. By default, a clock's time zone is set to the time zone set in the account profile. A clock's time zone can also be set to a specific time zone. The new clock time zone is set in the profile of a bridge. You can also set the new clock time zone for multiple bridges at the same time. How to set the new clock time zone of a bridge 1. Go to Devices > Bridges. 2. Select the Name link of the bridge. 3. Select Show Advanced Options. 4. From the New Clock Time Zone drop-down list, select a time zone. Default indicates set to the account time zone. Note: If the New Clock Time Zone is set to Default and the account time zone is updated, the system automatically updates the New Clock Time Zone to. The bridge's update pending status is set to Yes until the updated New Clock Time Zone setting change is downloaded to the bridge. 5. Select Save. Its Update Pending status is set to Yes and the setting change is scheduled to be downloaded to the device during its next check-in to your OneVue account. How to set the new clock time zone for multiple bridges at the same time 1. Go to Devices > Bridge. 2. From the list, select each Bridge. When selected, a checkmark is displayed in the row of each bridge selected. 3. Select Edit Selected. The Mass Edits Bridges window is displayed. 4. From the New Clock Time Zone drop-down list, select a time zone. Default indicates set to the account time zone. 5. Select Update All Selected Bridges. The setting change is scheduled to be downloaded to each device during its next check-in to your OneVue account and its Update Pending status is set to Yes. The setting change takes effect when the setting change is downloaded to a device. Once successfully downloaded, the device's Updating Pending status is set to No. 61

62 Assign Business Unit or Location to Smart-Sync Bridge If your account is set up to manage user access by Business Unit or Location, you may need to assign a Smart-Sync Bridge to its applicable business unit or location. By default, a bridge is set to your account business unit and is not assigned to a location. When a bridge is assigned to a location and its New Clock Time Zone is to Default, the time zone set in its assigned location is used. The business unit or location is set in the profile of a bridge. You can also assign a business unit or location to multiple bridges at the same time. How to set the business unit or location assigned to a bridge 1. Go to Devices > Bridges. 2. Select the Name link of the bridge. 3. Select Show Advanced Options. 4. Set the assigned business unit or location. From the Business Unit drop-down list, select a business unit. From the Location drop-down list, select a location. 5. Select Save. How to set the business unit or location for multiple bridges at the same time 1. Go to Devices > Bridges. 2. From the list, select each bridge. When selected, a checkmark is displayed in the row of each bridge selected. 3. Select Edit Selected. The Mass Edits Bridges window is displayed. 4. Set the assigned business unit or location. From the Business Unit drop-down list, select a business unit. From the Location drop-down list, select a location. 5. Select Update All Selected Bridges. All of the bridges selected are assigned to the business unit or location. 62 Smart-Sync Synchronized Time Complete User Guide

63 Manage Smart-Sync Clock Settings Smart-Sync Clocks are equipped with a Bluetooth Low Energy (BLE) wireless technology that allows the clock to establish a wireless connection to a Smart-Sync Bluetooth Network. A Smart-Sync clock connects daily to an available Smart-Sync Bluetooth Network. During its connection, it sends its operating status, receives settings managed in OneVue, and synchronizes its time. From a clock profile you can manage its settings, including its name, display of a Digital Clock/Timer, time zone, and assigned business unit and location. To view a clock profile, go to Devices > Clocks > select the Name link of the clock.

64 View a Smart-Sync Clock Profile From a clock profile you can manage its settings, view its current state and status, and historical data. How to view a clock profile 1. Go to Devices > Clocks. 2. Select the Name link of the clock. 3. To view all of the settings, select Show Advanced Options. For more information, see "Smart-Sync Clock Profile Specifications" on the facing page. 64 Smart-Sync Synchronized Time Complete User Guide

65 Smart-Sync Clock Profile Specifications Smart-Sync Clock Settings Name - commonly identifies the clock installation location. By default, set to its 12-character Smart-Sync Device ID (BTID). Allows up to a maximum of 50 characters. It's recommended to develop a standard naming convention to allow you to easily locate a clock if maintenance should be required. Description - system generated value that identifies the clock model. BTID - the system generated, unique Smart-Sync Device ID assigned to the clock. Gateway ID - the gateway associated to the clock. Selecting the link opens the gateway's profile. State - the current state of the clock.for more information, see "Clock State Specifications" on page 37. Status - the current status of the clock. The status indicates the cause of the clock entering a Warning state.for more information, see "Clock Status Specifications" on page 38. Update Pending - indicates if a change is scheduled to be downloaded to the clock during its connection to a Smart-Sync Bluetooth Network. The pending setting change takes effect once the setting change is downloaded to the clock. Once successfully downloaded, its Updating Pending status is set to No. State History - all state changes occurred by a clock. Accuracy Log - summary of the check-in history and drift and NTP accuracy log of a clock. This data may be beneficial when troubleshooting the time accuracy of a clock. Digital Event History - history of the digital events reported by a Wi-Fi or PoE elapsed or code blue timer. Note: Smart-Sync Digital Elapsed or Code Blue Timers digital events are not transmitted to OneVue. Digital Events only apply to Wi-Fi or PoE Digital Timer models. Advanced Options The below settings and options are only viewable when Show Advanced Options is selected. Business Unit - business unit assigned to the clock. By default, a clock is set to your account business unit. If your account is set up to manage user access by business unit, you may need to assign a clock to its applicable business unit. Location - location assigned to the clock. By default, a clock is not assigned to a location. Locations are commonly used if a groups of clocks reside in different time zones. Notes - user entered information, which is commonly used to share information among users. Change State - allows an authorized system user (required to be assigned to an Admin role) to change the state of a clock. Although the system monitors and manages the state of a clock, the state change is designed to provide a function that allows a system user to change the state of a clock. 65

66 Smart-Sync Clock Settings Time Zone - the clock time zone. Default indicates the clock is either set to the account time zone or its assigned location time zone. The Default Time Zone is displayed in the (parentheses). If the clock is assigned to a Location, the Default time zone is the location's time zone. If the clock is not assigned to a Location, the Default time zone is the account time zone. Display Settings (Digital LED Clocks/Timers) - set the brightness level, display mode and format of a digital LED clock or timer, and the audio buzzer setting for an elapsed timer. 66 Smart-Sync Synchronized Time Complete User Guide

67 Change the Name of a Clock The Name commonly identifies its installation location. It's recommended to develop a standard naming convention to allow you to easily locate a device if maintenance should be required. How to change the name of a clock 1. Go to Devices > Clocks. 2. From the list, select the Name link of the clock. 3. From the Name field, enter the clock's name. Allows up to a maximum of 50 characters. 4. Select Save to apply a change. It's Update Pending status is set to Yes and the setting change is scheduled to be downloaded to the clock. A Smart-Sync Clock receives pending setting updates during each connection to the Smart-Sync Bluetooth Network. When a setting update is made to a Smart-Sync Clock, the Update Pending Status for all Smart-Sync Bridge devices is also set to Yes. A bridge sends pending setting changes to clocks upon its connection to the Smart-Sync Bluetooth Network. The setting change takes effect once the setting change is downloaded to the device. Once successfully downloaded, its Updating Pending status is set to No. 67

68 Set the Time Zone of a Clock A Clock can be set to specific Time Zone or to the Default setting. When set to Default, the clock is set to the account time zone or if the clock is assigned to a Location, the clock uses the time zone set in its assigned location. The time zone is set in a clock profile. You can also set the time zone of multiple clocks at the same time. How to set the time zone of a clock 1. Go to Devices > Clocks. 2. Select the Name link of the clock. 3. Select Show Advanced Options. 4. From the Time Zone drop-down list, select a time zone. Default indicates the clock is either set to the account time zone or its assigned location time zone. The Default Time Zone is displayed in the (parentheses). If the clock is assigned to a location, the Default time zone is the location's time zone. Note: If the time zone is set to Default and the account or assigned location time zone is updated, the system automatically updates the time zone of the clock. 5. Select Save. It's Update Pending status is set to Yes and the setting change is scheduled to be downloaded to the clock. A Smart-Sync Clock receives pending setting updates during each connection to the Smart-Sync Bluetooth Network. When a setting update is made to a Smart-Sync Clock, the Update Pending Status for all Smart-Sync Bridge devices is also set to Yes. A bridge sends pending setting changes to clocks upon its connection to the Smart-Sync Bluetooth Network. The setting change takes effect once the setting change is downloaded to the device. Once successfully downloaded, its Updating Pending status is set to No. How to set the time zone of multiple clocks at the same time 1. Go to Devices > Clocks. 2. From the list, select each clock. When selected, a checkmark is displayed in the row of each clock selected. 3. Select Edit Selected. The Mass Edits Clocks window is displayed. 4. From the Time Zone drop-down list, select a time zone. Default indicates the clock is either set to the account time zone or its assigned location time zone. The Default Time Zone is displayed in the (parentheses). If the clock is assigned to a location, the Default time zone is the location time zone. If the clock is not assigned to a location, the Default time zone is the account time zone. 5. Select Update All Selected Clocks. Each clock's Update Pending status is set to Yes and the setting change is scheduled to be downloaded to each clock. A Smart-Sync Clock receives pending setting updates during each connection to the Smart-Sync Bluetooth Network. When a setting update is made to a Smart-Sync Clock, the Update Pending Status for all Smart-Sync Bridge devices is also set to Yes. A bridge sends pending setting changes to clocks upon its connection to the Smart-Sync Bluetooth Network. 68 Smart-Sync Synchronized Time Complete User Guide

69 The setting change takes effect once the setting change is downloaded to a device. Once successfully downloaded, its Updating Pending status is set to No. 69

70 Set the Display of a Digital Clock/Timer You can set the brightness level, display mode and format of a digital clock or timer and the audio buzzer setting of an elapsed timer. The display is set in the profile of a clock. You can also set the display of multiple clocks at the same time. How to set the display of a digital clock/timer 1. Go to Devices > Clocks. 2. From the list, select the Name link of the clock. 3. Select Show Advanced Options. 4. Set the display settings. Settings Digital Clock/Timer Display Settings Brightness Level - the brightness percentage of the LED display. Options include 25%, 50%, 75%, 100%. A lower percentage results in a dimmer display. The default value is 75%. Display Mode - indicates how the clock displays its time. Options include 12 Hour, 12 Hour w/ AM & PM, and 24 Hour. The default value is 12 Hour w/ AM & PM. Display Format - sets if the clock displays its time only or if it alternates between its time and the current date. Options include Time Only, Time & Date (Month - Day), Time & Date (Day - Month). By default, set to Time Only. If a time and date setting is selected, the clock display alternates between the time and date at the interval set (show time for) every 10 seconds. For example, if set to show for 8 seconds of 10 seconds - every 8 seconds the time is displayed and then the date is displayed for 2 seconds. Show Time For - if the display format is set to a time and date format, sets the number of seconds time is displayed during the 10 second alternating cycle between the time and date. The default value is 8 seconds. Buzzer On (elapsed timer model only) - indicates if the timer audio buzzer is ON during a count down event. By default the setting is On. 5. Select Save. It's Update Pending status is set to Yes and the setting change is scheduled to be downloaded to the clock. A Smart-Sync Clock receives pending setting updates during each connection to the Smart-Sync Bluetooth Network. When a setting update is made to a Smart-Sync Clock, the Update Pending Status for all Smart-Sync Bridge devices is also set to Yes. A bridge sends pending setting changes to clocks upon its connection to the Smart-Sync Bluetooth Network. The setting change takes effect once the setting change is downloaded to the device. Once successfully downloaded, its Updating Pending status is set to No. How set the display of multiple digital clocks/timers at the same time 70 Smart-Sync Synchronized Time Complete User Guide

71 1. Go to Devices > Clocks. 2. From the list, select each clock. The clocks selected must all be the same type. When selected, a checkmark is displayed in the row of each clock selected. 3. Select Edit Selected. The Mass Edits Clocks window is displayed. 4. Set the display settings. For more information, see "Settings" on the previous page. 5. Select Update All Selected Clocks. Each clock's Update Pending status is set to Yes and the setting change is scheduled to be downloaded to each clock. A Smart-Sync Clock receives pending setting updates during each connection to the Smart-Sync Bluetooth Network. When a setting update is made to a Smart-Sync Clock, the Update Pending Status for all Smart-Sync Bridge devices is also set to Yes. A bridge sends pending setting changes to clocks upon its connection to the Smart-Sync Bluetooth Network. The setting change takes effect once the setting change is downloaded to a device. Once successfully downloaded, its Updating Pending status is set to No. 71

72 Assign Business Unit to a Clock If your account is set up to manage user access by business unit, you may need to assign a clock to its applicable business unit. By default, a clock is set to your account business unit. The business unit is set in a clock profile. You can also set the business unit to multiple clocks at the same time. How to set the business unit assigned to a clock 1. Go to Devices > Clocks. 2. Select the Name link of the clock. 3. Select Show Advanced Options. 4. From the Business Unit drop-down list, select a business unit. 5. Select Save. How to set the business unit of multiple clocks at the same time 1. Go to Devices > Clocks. 2. From the list, select each clock. When selected, a checkmark is displayed in the row of each clock selected. 3. Select Edit Selected. The Mass Edits Clocks window is displayed. 4. From the Business Unit drop-down list, select a business unit. 5. Select Update All Selected Clocks. All of the clocks selected are assigned to the business unit. 72 Smart-Sync Synchronized Time Complete User Guide

73 Assign a Location to a Clock If your account is set up to manage user access by Location, you may need to assign a clock to its applicable location. Locations are also commonly used when clocks are located in different time zones. Note: When a clock is assigned to a location and its time zone is set to Default, its time zone is set to the location's time zone. The location is set in the clock profile. You can also set the location of multiple clocks at the same time. How to assign a location to a clock 1. Go to Devices > Clocks. 2. Select the Name link of the clock. 3. Select Show Advanced Options. 4. From the Location drop-down list, select a location. 5. Select Save. How to set the location of multiple clocks at the same time 1. Go to Devices > Clocks. 2. From the list, select each clock. When selected, a checkmark is displayed in the row of each clock selected. 3. Select Edit Selected. The Mass Edits Clocks window is displayed. 4. From the Location drop-down list, select a location. 5. Select Update All Selected Clocks. All of the clocks selected are assigned to the location. 73

74 Manage & Monitor Gateways A Gateway in OneVue represents the network communication component of a Smart-Sync Bridge that connects to your facility's network. When a bridge is connected to your network, its status and operating data is transmitted to your OneVue account and pending setting updates are downloaded to the device, and it connects to a NTP Server to obtain UTC time. Each gateway has its own unique profile where you can manage its settings and monitor its state. From a gateway profile, you can manage its assigned Networks, NTP Servers, and Firmware. Devices are set to receive automatic firmware updates or can be set to manual updates. Commonly gateways are managed and monitored by IT staff.

75 View Gateways You can easily view the Gateways in your account and view the profile of each gateway. How to view all gateways 1. Go to Devices > Gateways. A list of your account's gateways is listed. Data displayed Gateways View Gateway ID - MAC address unique to the gateway. Selecting the link opens the gateway profile. Gateway Type - model of the gateway. Last Check-in - the date and time of its last check-in to your OneVue account. The date/time is displayed in the time zone of your OneVue account profile. If the gateway is assigned to a location, the date/time is displayed in the time zone of the location. Location - the location assigned to the gateway. State - current state of the gateway. For more information, see "Gateway State Specifications" on page 83. Update Pending - indicates if a pending setting change(s) is required to be downloaded to the gateway. "Yes" indicates a setting change is scheduled to be downloaded to the gateway during its next check-in to your OneVue account. 75 Smart-Sync Synchronized Time Complete User Guide

76 View a Gateway Profile From a gateway profile you can view its status and manage its settings. How to view a gateway profile 1. Go to Devices > Gateways. 2. Select the Gateway ID link of the gateway to view. The gateway settings are displayed. To view all settings, select Show Advanced Options Settings Gateway Profile Settings Network - the primary network assigned to the gateway. During its check-in sequence to your OneVue account, the gateway attempts to connect to this network first. If the connection fails the gateway attempts to connect to its alternate network. For a PoE gateway type, a network is not displayed. The device connects to the facility's network over its Power over Ethernet network connection. Gateway ID - unique MAC address of the gateway. The gateway ID label is located on the back of the Primex device. Current Micro Firmware- the micro firmware version installed on the gateway. Micro firmware is the internal programming that controls how the gateway operates. Current Radio Firmware- the radio firmware version installed on the gateway. Radio firmware is the internal programming that controls the gateway's network communication. Current Comm Firmware- the Comm firmware version installed on the gateway. Comm firmware is the internal programming that controls the gateway's network communication. Gateway Type- the model of the gateway. Bridge Name - name of the bridge. This is set in the profile of the bridge. Select the link opens the bridge profile. State - current state of the gateway. Last Check-in - date and time the gateway last checked-in to OneVue. Update Pending - indicates if a pending setting change(s) is required to be downloaded to the gateway. Yes indicates a change is scheduled to be downloaded to the gateway during its next check-in. Advanced Options The settings below are only viewable when Show Advanced Options is selected. Alternate Network - serves as a backup network if a connection to the primary network is not available or fails. Alternate Network IPv4 - Serves as a backup IPv4 address if a connection to the primary IPv4 address is not available or fails. 76

77 Gateway Profile Settings Network IPv4 Address - the primary network IPv4 address assigned to the gateway to allow its connection to the network. The network assigned to the gateway is required to be a non-dchp network. Enter the values of the device IP address. Example: It's recommend to validate the IPv4 address is available; use the ping command to ensure the address is unused (no reply). Migration Network - network used when migrating a gateway to another network. Migration IPv4 - IPv4 address used when migrating a gateway to another IPv4 address. The migration network must be a non-dhcp network. Location - location assigned to the gateway. For more information, see "Manage Locations" on page 172. Keep Radio Firmware at - set a gateway to automatically download firmware updates released by Primex or set to update the firmware to a specific version. To view the details of the firmware release select View Change Log. Keep Micro Firmware at - set a gateway to automatically download firmware updates released by Primex or set to update the firmware to a specific version. To view the details of the firmware release select View Change Log. Unresponsive Timeout - the maximum amount of time the device can go without a check-in to OneVue. When this time limit is exceeded, the gateway and the bridge are set to a Warning state. Manual Configuration File - file that is downloaded to manually configure the network settings of a bridge gateway with use of the Primex SNS Configuration Tool software. See "Manually configure the network of a gateway". Notes - user entered information, which is commonly used to share information among users. NTP Server 1-3 -the NTP time sources. When the bridge gateway connects to your facility's network, it obtains UTC time from a NTP Server. It first attempts to connect to the NTP Server 1 and if this should fail it attempts to connect to NTP Server 2 and then NTP Server 3. When set to Default, the gateway connects to the NTP Servers set in the account profile. If the gateway is assigned to a location and NTP Servers are set to Default, the gateway connects to the NTP Servers set in its assigned location. Note: It's strongly recommended to set three servers for fail over purposes. 77 Smart-Sync Synchronized Time Complete User Guide

78 Monitor Gateways From your account, you can easily monitor the current state of a Gateway, view its last check-in, and updating pending status.

79 View the Current State of All Gateways The Gateways view details the current state of all your account gateways. How to view the current state of all gateways 1. Go to Devices > Gateways. All gateways are listed. The State column indicates the current state of each gateway. Gateway state definitions Normal state Bridge is operating as expected. Warning state Bridge is not operating as expected and may warrant correction action. The status identifies the condition that resulted in the bridge entering a Warning state. The statuses that result in a Warning state include: Unresponsive status The Bridge has not checked-in to OneVue or more than three (3) consecutive days; set by the system defined Unresponsive Timeout setting. For PoE or Ethernet use, a failed check-in is due to the bridge could not establish a connection to the network. For wireless network (Wi-Fi) use, a failed check-in may be due to the bridge is not within range of a wireless signal or the wireless signal strength is not adequate for normal operation. Time Sync Failure status During its last connection to your facility's network, the bridge failed to obtain UTC time from its NTP Server. This may be due to it failed to connect to the network or could not connect to the NTP Servers assigned to its gateway. A connection to an external Network Time Protocol (NTP) Server requires Port 123 to be open on your network. Low Battery status During its last check-in, the bridge's battery voltage level was below expected levels. It's recommended to change its batteries. Battery-power is for backup purposes only. When solely operating on continuous battery power, its estimated battery life is up to one (1) day. Suspended state System is not monitoring the Bridge. The Suspended state is designed for use during a temporary condition, such as when a bridge is being repaired or during troubleshooting that warrants a device not to be monitored. 79 Smart-Sync Synchronized Time Complete User Guide

80 Note: The system continues to update the status of the bridge, but it remains in a Suspended state until a system user changes its state to Normal. The status displayed may include Unresponsive, Low Battery, Time Sync Failure, or Cleared. Cleared indicates there are no issues. Decommissioned state State that is to be used when the Bridge is no longer in use or operational. During this state, the bridge's operating condition data is not logged, stored or monitored. The Decommissioned state is designed to permanently disable a bridge from your OneVue account, such as when a bridge has been disposed of. All historical data is retained in the system for reporting purposes. 80

81 View the Last Check-In of a Gateway A gateway connects to your facility s network to check-in to your OneVue account and obtain UTC time from a NTP Server. How view the last check-in of a gateway 1. Go to Devices > Gateways The Last Check-in column identifies the date and time of its last check-in. 81 Smart-Sync Synchronized Time Complete User Guide

82 View the Update Pending Status of a Gateway The Update Pending status is set to Yes when a setting change is scheduled to be downloaded to the device during its next check-in. The setting change will take effect once the setting change is downloaded to the device. Once successfully downloaded its Updating Pending status is set to No. How to view the update pending status of a gateway 1. Go to Devices > Gateways. 2. From the list, locate the gateway. The Update Pending column lists its current status. Yes indicates a setting change is scheduled to be downloaded to the gateway during its next check-in to your OneVue account 82

83 Gateway State Specifications The State of a Gateway identifies the current operating condition of the bridge, that is determined by its last check-in to your OneVue account. If the gateway is in a Warning state, its status identifies the condition that resulted in the Warning state. Gateway states and statuses definitions Normal state Bridge is operating as expected. Warning state Bridge is not operating as expected and may warrant correction action. The status identifies the condition that resulted in the bridge entering a Warning state. The statuses that result in a Warning state include: Unresponsive status The Bridge has not checked-in to OneVue or more than three (3) consecutive days; set by the system defined Unresponsive Timeout setting. For PoE or Ethernet use, a failed check-in is due to the bridge could not establish a connection to the network. For wireless network (Wi-Fi) use, a failed check-in may be due to the bridge is not within range of a wireless signal or the wireless signal strength is not adequate for normal operation. Time Sync Failure status During its last connection to your facility's network, the bridge failed to obtain UTC time from its NTP Server. This may be due to it failed to connect to the network or could not connect to the NTP Servers assigned to its gateway. A connection to an external Network Time Protocol (NTP) Server requires Port 123 to be open on your network. Low Battery status During its last check-in, the bridge's battery voltage level was below expected levels. It's recommended to change its batteries. Battery-power is for backup purposes only. When solely operating on continuous battery power, its estimated battery life is up to one (1) day. Suspended state System is not monitoring the Bridge. The Suspended state is designed for use during a temporary condition, such as when a bridge is being repaired or during troubleshooting that warrants a device not to be monitored. 83 Smart-Sync Synchronized Time Complete User Guide

84 Note: The system continues to update the status of the bridge, but it remains in a Suspended state until a system user changes its state to Normal. The status displayed may include Unresponsive, Low Battery, Time Sync Failure, or Cleared. Cleared indicates there are no issues. Decommissioned state State that is to be used when the Bridge is no longer in use or operational. During this state, the bridge's operating condition data is not logged, stored or monitored. The Decommissioned state is designed to permanently disable a bridge from your OneVue account, such as when a bridge has been disposed of. All historical data is retained in the system for reporting purposes. 84

85 Manage Gateway Settings A Gateway in OneVue represents the internal network communication component of a Smart-Sync Bridge that connects to your facility's network to transmit data to and download settings from your OneVue account and obtain UTC time from a NTP Server. Each gateway has its own unique profile, where you can manage its settings. Commonly, gateway settings are managed by IT personnel. To view the profile of a gateway, go to Devices > Gateway > select the Gateway ID link of the gateway.

86 Unresponsive Timeout of a Gateway The Unresponsive Timeout is the maximum number of days a Smart-Sync Bridge gateway can go without a check-in to OneVue. When this time limit is exceeded (3 consecutive days), the bridge and its gateway are set to a Warning state. This setting provides a mechanism to generate a warning when a gateway's network connection has failed for 3 consecutive days. 86 Smart-Sync Synchronized Time Complete User Guide

87 Set the NTP Servers of a Gateway (Time Source) The Network Time Protocol (NTP) Servers sets the time source of a Smart-Sync Bridge. During each connection to your facility's network (check-in), a bridge connects to a NTP Server to obtain UTC time. When set to Default, the gateway connects to the NTP Servers set in the account profile. If the gateway is assigned to a location and NTP Servers are set to Default, the gateway connects to the NTP Servers set in its assigned location. The NTP Servers are set in the profile of a gateway. You can assign the NTP Servers to multiple gateways at the same time. NTP Server guidelines The account level system default NTP Servers are set to (1) 0.us.pool.ntp.org (2) 1.us.pool.ntp.org (3) 2.us.pool.ntp.org. Use of the default servers requires that port 123 is open to UDP traffic to allow Primex devices to connect to the default external servers. Primex recommends to set the NTP Servers to your facility's designated NTP Servers (time sources) and set all three NTP servers to ensure a reasonable level of accuracy can be maintained. Note: Use of an external Network Time Protocol (NTP) server requires Port 123 to be open on your network. How to set the NTP servers of a gateway 1. Go to Devices > Gateways. 2. Select the Gateway ID link of the gateway. 3. Select Show Advanced Options. 4. From the NTP Servers (1-3), enter the Domain name for each NTP Server. For example, ntp.primexwireless.com. 5. Select Save. Its Update Pending status is set to Yes and the setting change is scheduled to be downloaded to the device during its next check-in to your OneVue account. How to set the NTP servers of multiple gateways at the same time 1. Go to Devices > Gateways. 2. From the list, select each gateway. All selected gateways will be set to the values entered during this procedure. 3. Select Edit Selected. 4. From the NTP Servers (1-3), enter the Domain name for each NTP Server. For example, ntp.primexwireless.com. 5. Select Update All Selected Gateways. The setting change is scheduled to be downloaded to each device during its next check-in to your OneVue account and its Update Pending status is set to Yes. The setting change takes effect when the setting change is downloaded to a device. Once successfully downloaded, the device's Updating Pending status is set to No. 87

88 Manage Networks Assigned to a Gateway A Gateway, the network communication component of a Primex Smart-Sync Bridge, requires a network connection to operate over your facility's network. A gateway connects to your facility's network to transmit data to and downloads settings from your OneVue account and obtain UTC time from a NTP Server. If a Smart-Sync Bridge will connect to a Wi-Fi or Non-DHCP network, commonly during device preconfiguration a Wi-Fi or static IP address network is assigned to a bridge and the device arrives at your facility configured with network settings. Methods available to manage the networks used by your Primex Smart-Sync Bridge devices Remote network configuration - this method is the most common. The networks used by your bridges are managed from your OneVue account. The bridge's gateways are assigned to a Network within your OneVue account. Each gateway can also be assigned to an Alternate Network that serves as a backup network in the event the gateway cannot establish a connection to its primary network. If the network assigned to a gateway is required to be changed, the change is completed by performing the Remote Network Migration Procedure. For more information, see " Remote Network Migration Procedure" on page 96. Manual network configuration - this method is commonly used during scenarios when the network settings are required to be configured locally at the bridge to establish its connection to your OneVue account. During manual network configuration, a configuration file (.pwg) is downloaded from a gateway profile within your OneVue account and downloaded to the bridge. The file contains your OneVue account ID and the network profile(s) assigned to the gateway. In addition, this method is required to be used if your information security policies restrict storing network setting data in third-party applications. The network settings are configured locally at the device and the network settings are not transmitted or stored in your OneVue account. When network settings are not stored in your OneVue account and a bridge's network is required to be changed, the change is completed by performing the Local Network Migration Procedure. 88 Smart-Sync Synchronized Time Complete User Guide

89 View the Networks Assigned to Gateway A Gateway is assigned to a network in your OneVue account and can also be assigned to an alternate network. How to view the networks assigned to a gateway 1. Go to Devices > Gateways. 2. Select the Gateway ID link of the gateway. 3. Select Show Advanced Options. Network - displays the primary network. Alternate Network - displays the assigned alternate network. Note: The gateway first attempts to connect to the primary network. If the connection fails, the gateway automatically attempts to connect to its alternate network. You can only edit the alternate network of a gateway. If you need to change a setting of the primary network or change the network used by a gateway, you are required to migrate the gateway from one network to another. 89

90 Assign or Change Alternate Network The Alternate Network serves as a backup network in the event the gateway cannot establish a connection to its assigned network. During the gateway check-in sequence, the gateway first attempts to connect to its assigned network. If a connection to the network cannot not be established, the gateway attempts to establish a connection to its assigned alternate network. The alternate network is assigned in the profile of a gateway. You can assign an alternate network to multiple gateways at the same time. How to assign the Alternate Network of a gateway 1. Go to Devices > Gateways. 2. Select the Gateway ID link. of the gateway 3. Select Show Advanced Options. Assigned Network field displays the current alternate network. 4. From the Alternate Network drop-down, select a network profile. To set the Alternate Network IP4v4 address, enter an address. 5. Select Save to apply the change. Its Update Pending status is set to Yes and the setting change is scheduled to be downloaded to the device during its next check-in to your OneVue account. How to assign an Alternate network to multiple gateways at the same time You can easily change the alternate network of many gateways at the same time. During this procedure, the gateways are assigned to the alternate network selected during this procedure. 1. Go to Devices > Gateways. 2. From the list, select all of the gateways that are to be assigned to the alternate network. 90 Smart-Sync Synchronized Time Complete User Guide

91 3. Select Edit Selected. The Mass Edit Gateway window is displayed. 4. From the Alternate Network drop-down menu, select the network profile all selected gateways are to be changed to. 5. Select Update All Selected Gateways. The setting change is scheduled to be downloaded to each device during its next check-in to your OneVue account and its Update Pending status is set to Yes. The setting change takes effect when the setting change is downloaded to a device. Once successfully downloaded, the device's Updating Pending status is set to No. Manual Network Configuration Manually configuring the network settings of a Primex device gateway is performed with the use of the Primex Device Configuration software. During manual configuration, an encrypted file (.pwg extension) is downloaded from a gateway profile within your OneVue account. The file includes your OneVue account ID and the network profile(s) assigned to the gateway profile. Note: The gateway component is internal to the Primex device. Learn when a gateway may require manual configuration During device preconfiguration, a wireless (Wi-Fi) network profile was not assigned to the Primex device. During device preconfiguration, the settings of the assigned network profile were not correct and the device cannot establish a connection to the network. When troubleshooting device network connection issues. You may need to manually configure the network settings locally at the 91

92 device, which will allow the device to connect to your OneVue account and migrate to a new network profile. When a device will use EAP-TLS authentication. The certificate file (.der file type) is uploaded to the device during manual configuration. Note: If you are performing this procedure due to the settings of the network profile assigned during device preconfiguration were not correct, first create a new network profile with the correct settings and then set the gateway migration network to the new network profile before you begin this procedure. Step 1 - Download manual configuration file The first step of manually configuring the network settings of a Primex device gateway is to download a manual configuration file from a gateway profile within your OneVue account. This file contains your OneVue account ID and the network profile(s) assigned to the gateway. 1. Go to Devices > Gateways. 2. From the list, select the 12-character Gateway ID link of the gateway. Note: You can optionally select any gateway that has an assigned network profile(s) that is to be manually configured into the device gateway. 3. Select Show Advanced Options. 4. Verify the primary network and alternate network (if applicable) displayed are correct. The network profiles are download to the gateway and used by the gateway to check-in to your OneVue account. Note: If your security policies restrict network settings to be stored in your OneVue account, in which your OneVue account does not have network profiles, the network settings can be entered directly within the Primex Device Configuration software. 5. From the Manual Configuration File option, select Download. 6. From the Download Manual Configuration File window, enter the Configuration File Password. This password must match the password of the Primex Device Configuration software. If you have not changed the software password on your local computer, leave as is. 7. If you require that a user cannot view the details of the network profile settings within the Primex Device Configuration software, select the Hide Configuration option. When Hide Configuration is selected, the software restricts a user to only write network settings to the device. 92 Smart-Sync Synchronized Time Complete User Guide

93 8. Select OK. 9. From the system prompt, select Save. By default the file is saved to your computer's Downloads folder and is named device.pwg. To copy the file to another location, select Open Folder and copy the file to the desired location. Step 2 - Upload manual configuration file to device The second step of manually configuring the network settings of Primex device gateway is to upload the manual configuration file downloaded from the gateway profile to the device. Requirements Primex Device Configuration software is installed on your computer. The software can be download from the OneVue online help. Primex device USB configuration cable (supplied with device order) Manual configuration file (.pwg extension) - downloaded from the gateway profile. If the gateway profile did not have an assigned network, you will be required to enter the network settings during this procedure. For EAP-TLS authentication, the certificate.der file is required. This file is uploaded to the device during configuration. 1. Verify the device does not have battery power applied; remove the device cover and temporarily set the battery on/off switch to the Off (down) position or remove the batteries. 2. Plug the Primex USB configuration cable into a USB port on your computer. 3. Plug the configuration cable mini-usb connector into the device USB mini port. The device automatically powers up, detects the connection to your computer and enters configuration mode. The LCD displays the letters Con and the Config icon is displayed indicating the device is in configuration mode. 4. Open the Primex Device Configuration software. Go to All Programs > Primex > Primex Device Configuration or from your computer desktop, double-click on the Primex Device Configuration icon. 5. From the Enter Password window, enter the password. Note: Factory default password (case sensitive): Primex1 6. Select Connect. A connection between your computer and the device is established. 7. Verify the notification area located in the lower-left of the screen, displays Connected to device on COMx, which indicates the connection has been established. 8. Next, you will open the.pwg file downloaded from the gateway profile. From the top menu, select File, browse to the file location and select the.pwg file. The default file name is device.pwg 9. Select Write Configuration. From the Confirmation Needed window, select Yes. The settings of the.pwg file have been uploaded to the device, including your OneVue account ID and the network profile(s). If the manual configuration file did not include a network profile or you need to enter the network settings, complete the steps below. Otherwise, proceed to step 10. It may be required to enter the network settings if a network profile was not assigned to the device during device configuration, you are troubleshooting device network connectivity issues, your information security policies restrict storing 93

94 network setting data in third-party applications, or a device factory reset was performed. 1. Enter the network settings the gateway will use to connect to your facility's network. For wireless network use, select the Wireless 1 tab and enter the settings of the wireless network. For a wired network use, select the Wired tab and enter the settings of the wired network. For use with a non-dhcp network, deselect the DHCP checkbox and enter the additional required settings. 2. Select Write Configuration. From the Confirmation Needed window, select Yes. The network settings have been uploaded to the device. Proceed to step 10. If the gateway profile has an assigned network, alternate or migration network, the network profiles are downloaded to the device during its next check-in to your OneVue account. 10. Select Disconnect. The connection between the software and device is ended. 11. Remove the USB connection between the device and your computer. 12. Apply power to the device; set the battery on/off switch back to the UP (On) position or insert batteries if removed. When power was applied, the device automatically initiated a check-in to your OneVue account. 13. Verify the device LCD displays Signal OK, which indicates the device successfully checked-in to your OneVue account. If there were pending changes downloaded during its check-in, the device will reset and check- in a second time before the Signal OK icon is shown. Note: If you completed this procedure due to the settings of the network profile assigned during device preconfiguration were not correct and a migration network was assigned to the gateway profile, the migration network is downloaded to the device during its check-in. Upon a successful connection to the migration network, the system automatically sets the primary network to the migration network. If No Signal is displayed, you can initiate a manual check-in to your OneVue account by pressing the device check-in button. When the check-in button is pressed, the device LCD displays its connection sequence, indicated by the number sequence below. Number 1 displayed - radio powered on Numbers 12 displayed - connected to facility's Ethernet or Wi-Fi network Numbers 123 displayed - connected to NTP Server and obtained UTC Time Numbers 1234 displayed - connected to OneVue; sends Smart-Sync Clock statuses to OneVue and downloads update pending settings If a network connectivity issue occurs, you can test the wireless connection with use of the Primex Device Configuration software. 94 Smart-Sync Synchronized Time Complete User Guide

95 About Changing a Network Assigned to Gateways Due to the importance of a Primex Smart-Sync Bridge connecting to your facility s network to transmit data to and download settings from your OneVue account, network settings are downloaded and stored locally to each bridge. To avoid a bridge losing its connection to your facility s network, changes to a networks are managed by performing the Network Migration Procedure. You may need to change a network assigned to a gateway when a: Change is made to the network SSID or passphrase. Change is made to the network authentication/security. Gateway is to be change to a different network. Change is made to the static IpV4 assigned to a gateway. Methods to migrate a gateway to another network There are two methods to migrate a gateway, which is dependent upon how you manage the networks used by your bridge devices. Remote network migration procedure - this method is the most common. The networks used are managed from your OneVue account. A network change is completed remotely from your OneVue account. For more information, see " Remote Network Migration Procedure" on the next page. Local network migration procedure - when Networks are not managed or stored in your OneVue account, the network settings are configured locally at the device. A network change is required to be completed locally at the device. 95

96 Remote Network Migration Procedure If you need to change the primary network of a bridge gateway(s), you must migrate the gateway(s) from one network to another by performing the Remote Network Migration Procedure from your OneVue account. The procedure can be performed for a single gateway or multiple gateways at the same time. Note: If a bridge gateway is assigned to a static IPv4 address, perform the migration change on each single gateway; the IPv4 addresses are not retained during a multi-edit. Overview During the Remote Network Migration Procedure, a migration network is assigned to the bridge gateway. During its next check-in to your OneVue account, the system automatically downloads the migration network settings locally to the gateway. After the migration settings are downloaded to the bridge, during its subsequent check-in the device attempts to connect to the migration network first, and if the connection should fail it attempts to connect to its current primary network. Once the gateway successfully connects to the migration network, the system automatically sets the gateway's primary network to the migration network set during this procedure and clears the migration network setting. WARNING: It's critical to ensure the current network is operational on your network to allow the device to connect to the network and download the migration network settings. Once the gateway(s) has successfully connected to the migration network, the previous assigned network is no longer required to be operational on your network. Note: It's recommended to perform this procedure on a test group of bridge devices with both the current network and migration network operational on your network. This will allow you to validate the devices' connection to the migration network. How to set the migration network of a single gateway Before you begin this procedure, verify the settings of the Network you are migrating to are correct. 1. Go to Devices > Gateways. 2. Select the Gateway ID link of the gateway. 3. Select Show Advanced Options. 4. From the Migration Network drop-down, select the network profile the gateway is to be migrated to. To change the IPv4 address of a gateway, from the Migration Network IPv4 field, enter the IPv4 address the gateway is to be migrated to. To set the IPv4 migration network, the migration network must be a non-dhcp network with a specific subnet mask, 96 Smart-Sync Synchronized Time Complete User Guide

97 gateway and DNS servers. 5. Select Save. The gateway's Updated Pending status is set to Yes and the network migration change is scheduled to be downloaded to the device during its next check-in to your OneVue account. Once the device has successfully connected to the migration network, the system automatically sets the primary network to the migration network selected during this procedure and the migration network setting is cleared. How to set the migration network of multiple gateways at the same time Before you begin this procedure, verify the settings of the Network you are migrating to are correct. Note: This multi-edit procedure cannot be performed for gateways assigned to a static IPv4 address. 1. Go to Devices > Gateways. 2. From the list, select the gateways that are to be migrated from their current primary network to another network. 3. Select Edit Selected. The Mass Edit Gateway window is displayed. 97

98 4. From the Migration Network drop-down menu, select the network profile the selected gateways are to be migrated to. 5. Select Update All Selected Gateways. The gateways Updated Pending status is set to Yes and the network migration change is scheduled to be downloaded to each device during their next check-in to your OneVue account. Once a device has successfully connected to the migration network, the system automatically sets the primary network to the migration network selected during this procedure and the migration network setting is cleared. 98 Smart-Sync Synchronized Time Complete User Guide

99 Local Network Migration Procedure If you need to change the network of a Smart-Sync Bridge gateway and the networks used by your Primex devices are not managed from your OneVue account, the local network migration procedure is required to be completed at the device. Note: Do not begin this procedure if the device has not connected to your facility's network and checked -in to your OneVue Account; the device network settings and OneVue account ID are to be configured using the Manual Configuration method. Requirements Primex Device Configuration software is installed on your computer. The software can be download from the OneVue online help. Primex device USB configuration cable (supplied with device order). How to locally migrate a device gateway to another network 1. Verify the device does not have battery power; remove the device cover and temporarily set the battery on/off switch to the Off (down) position or remove its batteries. 2. Plug the Primex USB configuration cable into a USB port on your computer. 3. Plug the configuration cable mini-usb connector into the device USB mini port. 4. The device automatically powers up, detects the connection to your computer and enters configuration mode. The LCD displays the letters Con and the Config icon is displayed indicating the device is in configuration mode. 5. Open the Primex Device Configuration software. Go to All Programs > Primex > Primex Device Configuration or from your computer desktop, double-click on the Primex Device Configuration icon. 6. From the Enter Password window, enter the password. Factory default password (case sensitive): Primex1 7. Select Connect. A connection between your computer and the device is established. 8. Verify the notification area located in the lower-left of the screen, displays Connected to device on COMx, which indicates the connection has been established. 9. Select Read Configuration. The device's current settings are displayed. 99

100 10. Verify the OneVue logo is displayed. 11. From the first drop-down menu, select Wireless: Migration. 12. Enter the settings of the network you are migrating the device to. 13. Select Write Configuration. From the Confirmation Needed window, select Yes. The Migration Network settings have been uploaded to the device. 14. If the migration network is operational on your network, it's recommended to test the device's connection to the migration network. Select Tools > Connection Test. The connection test attempts to connect to the Migration Network and the test results are displayed. 15. Select Disconnect. The connection between the software and device is ended. 16. Remove the USB connection between the device and your computer. 17. Apply power to the device; set the battery on/off switch back to the UP (On) position or insert batteries if removed. 18. When power was applied, the device automatically initiated a check-in to your OneVue account. 19. Verify the device LCD displays Signal OK, which indicates the device successfully checked-in to your OneVue account. If there were pending changes downloaded during its check-in, the device will reset and check- in a second time before the Signal OK icon is shown. 100 Smart-Sync Synchronized Time Complete User Guide

101 Manage Gateway Firmware A Gateway has internal programming, referred to as Micro Firmware that controls how it operates. Its internal radio component has Radio/Comm Firmware as well that controls how it communicates over a network. Primex may release a firmware update that is either required to be applied or is an optional update. You can manage gateway firmware based on your organization s policies and procedures. A gateway can be set to update its firmware automatically or firmware updates can be managed by your staff. Note: By default firmware is set to update automatically. 101

102 View Current Firmware Version You can view the current firmware version of a gateway from its profile. How to view the current firmware versions 1. Go to Devices > Gateways. 2. Select the Gateway ID link of the gateway. The current firmware versions are listed. 102 Smart-Sync Synchronized Time Complete User Guide

103 Set Firmware to Update Automatically You can set a gateway to automatically download firmware updates released by Primex. Note: By default firmware is set to update automatically. How to set automatic firmware updates 1. Go to Devices > Gateways. 2. Select the Gateway ID link of the gateway. 3. Select Show Advanced Options. 4. Set firmware to update automatically: From the Keep Micro Firmware at drop-down menu, select Latest. 5. Select Save. When an updated firmware version is released, the firmware update is automatically downloaded and applied to the gateway. 103

104 Update Firmware Remotely Over the Network You can remotely update the firmware of a gateway to a specific version from your OneVue account. During this procedure, you select the firmware version from the gateway profile. At its next check-in, the firmware update is downloaded to the gateway. Note: The latest version is the highest number and are listed in descending order. For example, 8.11 is newer than 8.2. Numbers to the right of the decimal point should be read as a whole number representing the sub-unit of the main version number. It's recommended to update to the latest version, unless directed otherwise by Primex. To view the details of the firmware update, select View Change Log. How to update firmware over the network 1. Go to Devices > Gateways. 2. Select the Gateway ID link of the gateway. 3. Select Show Advanced Options. 4. Set the firmware update: From the Keep Micro Firmware at drop-down menu, select the firmware version the gateway is to be updated to. 5. Select Save. Its Update Pending status is set to Yes and the setting change is scheduled to be downloaded to the device during its next check-in to your OneVue account. 104 Smart-Sync Synchronized Time Complete User Guide

105 Manage Networks A Network in OneVue represents a Wi-Fi or Non-DCHP Ethernet network at your facility. Each Smart- Sync Bridge gateway (for Wi-Fi or non-dhcp use only) is assigned to a network. Once assigned, the network settings are downloaded to the Primex device - allowing the device to connect to your facility's network to transmit data to and download setting from your OneVue account, and connect to a NTP Server to obtain UTC time. From a network profile, you can manage its settings and view its assigned gateways. To support various Information Security policies, user access to network setting data can be controlled by the role assigned to a user. Optionally to exclude network setting data from being stored in your OneVue account, the network settings can be manually configured locally at the device with use of the Primex Device Configuration software.

106 Device Network Communication Primex devices equipped with Wi-Fi, Power over Ethernet (PoE), or wired Ethernet technology communicate over your facility's network to OneVue by way of the HTTPS communication protocol. Network requirements and recommendations When determining the network(s) to use at your facility, please take into consideration the following requirements and recommendations Port 443 TCP - required to be open to allow connections between your OneVue account and your Primex network devices. External Network Time Protocol (NTP) Servers - Smart-Sync Bridge devices require port 123 to be open to allow a network connection to an external NTP Server. IP addressing - it's recommended to use a local DHCP and DNS servers rather than a remote DNS server on the internet. A local DHCP server provides better response times compared to a remote server, thus reducing network connection times and conserving device battery life. Wi-Fi data transmission - the minimum wireless access point signal strength of -60 dbm is required to support reliable wireless operation. If signal strength is not reliable, the use of a wireless access point in closer proximity of the bridge installation location is recommended. The data packet size is typically less than 5 kilobytes (kb). Guest network or open network use - Primex devices cannot respond to landing pages, nor agree to any terms of service to connect to a network. WEP Open and WEP Shared security types - network settings do not support the use of an ASCII passphrase. It's required to convert an ASCII passphrase to a WEP Hex passkey; provide the Hex Key and Confirm Hex Key. Proxy Servers - Primex devices cannot authenticate through a proxy server. If a HTTPS proxy server is used, the Primex device 12- character Gateway ID (MAC address) for each device is required to be whitelisted. 106 Smart-Sync Synchronized Time Complete User Guide

107 View Networks The Networks view lists all of the networks in your OneVue account. How to view the networks in your OneVue account 1. Go to Devices > Networks. Data displayed Networks View Network Label - name that uniquely identifies the network. This is not name provided in the SSID setting. Selecting the link opens the network profile. Profile Type - indicates if the profile is a wireless (Wi-Fi) or wired network. Location - location assigned to the network. Assigned Gateways - the quantity of device gateways assigned to the network. To view the detailed list of the assigned gateways, select the link. Account Admin is Network Admin? - when enabled, only a user assigned to the account admin role or network admin role can view this setting. When this setting is disabled, only a user assigned to the network admin role can view this setting. Indicates if a user(s) assigned to the account admin role has the permission to manage network profiles. By default, this setting is enabled. When enabled, as indicated by a check mark, a user assigned to the account admin role is granted permission to view, create, and edit network profiles. When disabled, only a user assigned to the network admin role can view, create, and edit network profiles. A user assigned to the network admin role can enable or disable this setting. A user assigned to the account admin role can only disable this setting. 107

108 View Network Profile From a Network Profile, you can manage its settings and view its assigned gateways. How to view a network profile 1. Go to Devices > Networks. 2. Select the Network Label link of the network to view. The network settings are displayed. To view all of the settings, select Show Advanced Options. For more information, see "Network Profile Specifications" on the facing page. Note: When a network is assigned to a gateway only the Network Label, Location, and Notes can be edited. 108 Smart-Sync Synchronized Time Complete User Guide

109 Network Profile Specifications The following sections define the settings and data displayed in the profile of a Network. Note: Only the Network Label, Location, and Notes can be edited when the network is assigned to a gateway. General Settings and Data Gateways assigned to network (link) - the quantity of Primex devices assigned to the network. Selecting the link opens the list of gateways assigned to the network. Network Label - name that uniquely identifies the network. Allows up to a maximum of 40 characters. Location - the location assigned to the network. For more information, see "Manage Locations" on page 172. Profile Type - identifies the type of network, either Wireless (Wi-Fi) or Wired. Advanced Options Select Show Advanced Options to display all network settings. Notes - text field for information relating to the network, which is commonly used to share information among users. The advanced settings displayed are dependent on the Profile Type; as defined the sections following. Wireless (Wi-Fi) Network settings If the network is Wireless, the settings below are displayed. SSID - Service Set Identifier (SSID) of the network. Case sensitive and allows up to a maximum of 40 characters. Passphrase - security key of the wireless network. Leave this field blank if you have selected None for the Security Type. Note: WEP Open and WEP Shared security types - network settings do not support the use of an ASCII passphrase. It's required to convert an ASCII passphrase to a WEP Hex passkey; provide the Hex Key and Confirm Hex Key. Confirm Passphrase - re-enter the security key of the wireless network; validates the Passphrase entered. Security Type - security mode of the wireless network. Select None if the network is an open network with no security. By default, WPA2 AES is selected. Authentication The type of authentication protocol of the Wireless network. If the type of None is selected, additional settings are not displayed. Note: Username and password are required. TCP/IP The type of network communication protocol of the network; either DHCP or a non-dhcp IPv4 protocol. DHCP (Dynamic Host Configuration Protocol) - enable (check) if the network is DHCP enabled; the network allocates dynamic IP addresses to devices in the network. 109

110 IPv4 Address protocol - deselect Use DHCP and enter the settings. The system and devices support Internet Protocol version 4 (IPv4). Subnet Mask - subnet mask for of the network. Gateway - gateway of the network DNS1 - primary Domain Name Server (DNS) DNS2 - secondary Domain Name Server (DNS) Note: The IPv4 address is entered in the gateway profile(s) assigned to the network. Wired Network settings If the Primex device will connect to a Wired Network the TCP/IP settings are required. TCP/IP The type of network communication protocol of the network; either DHCP or a non-dhcp IPv4 protocol. DHCP (Dynamic Host Configuration Protocol) - enable (check) if the network is DHCP enabled; the network allocates dynamic IP addresses to devices in the network. IPv4 Address protocol - deselect Use DHCP and enter the settings. The system and devices support Internet Protocol version 4 (IPv4). Subnet Mask - subnet mask for of the network. Gateway - gateway of the network DNS1 - primary Domain Name Server (DNS) DNS2 - secondary Domain Name Server (DNS) Note: The IPv4 address is entered in the gateway profile(s) assigned to the network. 110 Smart-Sync Synchronized Time Complete User Guide

111 View Gateways Assigned to Network A Gateway in OneVue represents the network communication component of a Primex device that connects to your facility's network. The settings of the network assigned to the gateway are stored locally in the Primex device, allowing it to authenticate and connect to your facility's network. How to view the gateways assigned to a network 1. Go to Devices > Networks. 2. Select the Network Label link of the network to view. The quantity of devices assigned to the network is displayed. 3. Select the link to view a detailed list of gateways assigned to the network. 111

112 Create a Network A Network is a wireless or wired Ethernet network at your facility. The gateway of a Primex device connects to its assigned network to transmit data to your OneVue account and download its settings. How to create a new network 1. Go to Devices > Networks. 2. From the bottom menu, select + New. Note: By default, the Profile Type is set to Wireless with the Security Type of WPA2 AES. You can change these settings to the type of network you are creating. 3. Enter the settings. To view all of the network settings, select Show Advanced Settings. For more information, see "Network Profile Specifications" on page Once all settings are entered, select Save. 112 Smart-Sync Synchronized Time Complete User Guide

113 Edit a Network If a Network is assigned to a gateway only the Network Label, Location, and Notes can be edited. If the network is not assigned to a gateway all of its settings can be edited. Note: When a network is assigned to a gateway, to edit a setting, such as the network SSID or passphrase, you will need to create a new network profile and migrate the gateway(s) to the new network profile. For more information, see " Remote Network Migration Procedure" on page 96. How to edit a network profile 1. Go to Devices > Networks. 2. Edit the settings. Select Show Advanced Options to view all settings. For more information, see "Network Profile Specifications" on page Select Save. 113

114 Delete Network You can only delete a Network that is not assigned to a gateway. It's recommended to delete networks that are not in use by your Primex devices. How to delete a network 1. Go to Devices > Networks. 2. Select the Network Label link of the network to delete. 3. Select Delete This Network. 4. From the Delete This Network confirmation window, select Yes. The network is deleted from your OneVue account. 114 Smart-Sync Synchronized Time Complete User Guide

115 Operate Digital Code Blue and Elapsed Timers Digital Code Blue Timer A Digital Code Blue Timer is a multifunction digital clock and timer that integrates with an existing facility Code Blue system to effectively time each event. When a Code Blue event is invoked, a relay pulse is sent from the code blue system to the timer, which triggers it to begin counting up. If a code blue status is in effect, it takes priority and the timer previous task runs in the background until the code blue function is stopped. The supplied timer switch control allows the user to operate the timer in multiple modes. Digital Elapsed Timer A Digital Elapsed Timer accurately counts up or counts down to a maximum of 99 hours, 59 minutes, and 59 seconds, and then capture and store event data for report generation. The supplied timer switch control allows the user to run, hold, or reset the timer when in elapsed or count down timer mode. When not in the elapsed timer mode, synchronized time is displayed. Timer Switch Control operation Switch control allows a user to run, hold, or reset the timer Designed to fit inside a single gang box (not included); boxes are typically x x 4 (11.45 cm x 6.99cm x cm) Cable connector is a 15 feet (4.6 m) reversed wire (cross-pinned) telephone cable with an RJ-11 connector Switch control can simultaneously activate two connected timers for even more accurate time management 115

116 Code Blue Timer Operation Upon receiving a code blue system input, the clock immediately enters code blue mode and starts counting up from 00:00:00. Upon reaching 99:59:59, the code blue timer will beep for 3 seconds. Code blue mode is indicated by the colon, dash and decimal points not being lit (in both viewing and counting modes). Any other counting events remain operational in the background. Time duration of the last code blue event is stored in memory, and can be viewed until a new code blue event is triggered. A code blue count can be halted by pressing the STOP/START button. Pressing either DISPLAY or RESET is ignored while in code blue mode. Triggering of the code blue input while a current code blue event is counting is ignored. 116 Smart-Sync Synchronized Time Complete User Guide

117 Code Blue Timer Operation Pressing button.. DISPLAY EXIT RESET SET/CHANGE Ignored Ignored Code Blue Event Mode Halted Mode Places display back in clock mode Code Blue Timer models: holding down DISPLAY for a minimum of four seconds shows the last code blue time. Ignored STOP/START INCREMENT Hatls the code blue count at the moment the button is pressed Ignored Note: If the code blue counter reaches 99:59:59, the counter will stop. 117

118 Battery Backup Mode Operation A Code Blue Timer has a power outage memory backup and will maintain the correct time for a minimum of 1 hour without power. When in battery backup mode, the timer operates as specified below. Pressing button... Clock Only Mode Count-Up Mode Count-Down Mode Code Blue Count Mode DISPLAY Ignored Ignored Ignored Ignored EXIT STOP/START Ignored Ignored Ignored Stops an active code blue count INCREMENT RESET Ignored Ignored Ignored Ignored SET/CHANGE Code Blue Count Mode Starts the code blue count Starts the code blue count Starts the code blue count Restarts the code blue count, but only if code blue count is stopped STOP/START 118 Smart-Sync Synchronized Time Complete User Guide

119 Elapsed Timer Operation The timer has two states that are managed by the timer control switch event buttons. Elapsed timer states Normal State: Controls the operation of the timer and is the text labeled on the top of the timer switch control buttons. Set State: Controls the setup of the timer and is the text labeled on the bottom of the timer switch control buttons. 119

120 Normal State - Timer Mode The Normal State consists of three modes, including the clock mode, count-up mode, and count-down mode. In this state, the text labeled on the top of the switch control buttons are applicable (DISPLAY, STOP/START, RESET). Normal state operation display Clock Mode Count-Up Mode Count-Down Mode LED Display 10:45 02 Displays current time 0.0:00 00 Decimal lit after the 10hr digit 99: Decimal lit after the 1 sec digit Normal state operation Pressing the button... Clock Mode Count-Up Mode Count-down Mode DISPLAY EXIT Pressing DISPLAY scrolls through the various modes in the following order: 1. Clock mode 2. Count-up Mode 3. Count-down Mode STOP/START INCREMENT Ignored Controls the up counter while in count-up mode. If the counter is stopped, pressing the STOP/START button starts the counter. If the counter is started, pressing the STOP/START button stops the counter. Controls the down counter while in count-down mode. If the counter is stopped, pressing the STOP/START button starts the counter. If the counter is started, pressing the STOP/START button stops the counter. RESET SET/CHANGE Ignored Pressing the RESET button once automatically stops and resets the up counter to its preset time (pause). Pressing the RESET button once automatically stops and resets the down counter to its preset time (pause). Or Or Holding the RESET button puts the time into SET STATE. Holding the RESET button puts the time into SET STATE. 120 Smart-Sync Synchronized Time Complete User Guide

121 Set State - Timer Mode The Set State mode is used to set the count-up start time and the count-down start time. Enter Set State by holding the RESET button while in count-up or count-down mode. Set State operation Pressing the button... Start Count-Up Mode Start Count-Down Mode DISPLAY EXIT Exits Set State Exits Set State STOP/START INCREMENT Increments the selected digit Increments the selected digit RESET SET/CHANGE Holding the SET/CHANGE button for 3 seconds enters the set mode, which is indicated by : on the display. The selected digit will blink. Pressing SET/CHANGE again to select the next digit. Holding the SET/CHANGE button for 3 seconds enters the set mode, which is indicated by : on the display. The selected digit will blink. Pressing SET/CHANGE again to select the next digit. 121

122 Primex Device Configuration Software The Primex Device Configuration software is used to manually configure the network settings of a Primex Smart-Sync Bridge device gateway and to troubleshoot device network connections. Note: Configuration is commonly completed during Device Preconfiguration and managed by assigning network profiles to the gateway of a device. Use of the software is limited to those requiring to manually configure the network settings of a Primex Smart-Sync Bridge device gateway or to troubleshoot device network connectivity issues.

123 Download Primex Device Configuration Software The Primex Device Configuration software is required to manually configure a Primex Smart-Sync Bridge device gateway with your OneVue account ID and network profile settings. The software also is used when configuring a Smart-Sync Bridge to local time during No Network mode. The software also provides diagnostic tools to perform advanced troubleshooting for device network connections. Note: For use with Primex Series Sensors, PrimexEVENT Bell Controller, Levo Series Digital Clocks/Timers, and Smart-Sync Bridge devices only. To download the software from your OneVue account, go to Help > Devices > Primex Device Configuration Software > Download Configuration Software 123 Smart-Sync Synchronized Time Complete User Guide

124 Feature Overview The Primex Device Configuration software provides the following features. Manual configuration During manual configuration, the network settings of a Primex device gateway are configured with use of the Primex Device Configuration software. An encrypted file (.pwg extension) is downloaded from a gateway profile in your OneVue account and applied to the device. For more information, see "Manual Network Configuration" on page 91. Scan for wireless access points Determine the availability and signal strength of wireless access points at a given location. Connection test Perform a connection test to the device's configured wireless profile at given location. Communication log Primex devices generate communication activity logs into its internal buffer. This feature is solely used by Primex Technical Support staff. The communication log is be used in conjunction with test configuration feature to troubleshoot configuration and network issues. Local configuration profile When performing manual configuration, a local configuration profile can be saved to allow the profile to be applied to subsequent manual configurations. The profile is an encrypted file that stores your OneVue account ID and network settings. Apply local configuration file You can apply a local configuration profile to a Primex device. The local configuration file contains your OneVue account ID and the network settings saved in the profile. Manage software and device password The Primex Device Configuration password is required to log in to the software and also view the network settings of a connected device (Read Configuration). The AES encrypted password is downloaded to the device during its configuration. For security purposes, it's recommended to change the password from the factory default password. 124

125 Minimum System Requirements Before installing the software, verify your computer meets the minimum system requirements of the Primex Device Configuration software. System requirements Operating system - Windows 7, 10 (32 and 64-bit). Contact Primex Technical Support for use with Windows 8. Microsoft.NET Framework 4.0 or greater Computer - required USB port Minimum screen resolution of 1024 x 768 No Network mode No Network mode is required when an Ethernet or Wi-Fi network is not available during installation. During this mode, the Smart-Sync Bridge does not connect to the facility's network to check-in to OneVue or obtain UTC time from a Network Server. During No Network mode, the Smart-Sync Bridge is required to be configured with local time, which allows Smart-Sync Clocks to receive and set their time to the local time configured in the bridge. Local time is configured using the Primex Device Configuration software. When the facility's network is available, the device must be set back to Normal (Bton) mode to allow its network connection to the facility's Ethernet or Wi-Fi network. How to set a Smart-Sync Bridge to No Network mode WARNING: Use of AC-power is required when operating in No Network mode. When operating on only continuous battery backuppower, the device's estimated battery life is only up to one (1) day. 1. Press and Hold the button for 3 seconds. 2. Verify NoNt is shown on the LCD display, which indicates it's in No Network mode. Next, configure the bridge with the computer's local time. How to configure the bridge with local time The bridge sets its internal time to your computer's local time. If you want to bridge to receive time from a different time zone, change your computer's time zone before beginning this procedure. WARNING: Do not remove power from the bridge during this procedure - it must remain powered on at all times. 1. Download and install the Primex Device Configuration software. Installation requires administrator permission and a computer with Windows 7 or 10 (32 and 64-bit). If you do not have administrator permission, contact your IT department to install the software. To download the software from your OneVue account, go to Help > Devices > Primex Device Configuration Software > Download Configuration Software 125 Smart-Sync Synchronized Time Complete User Guide

126 2. Plug the supplied Primex USB configuration cable into a USB port on your computer. 3. Plug the configuration cable mini-usb connector into the bridge's USB mini port. The bridge detects the connection to your computer and enters configuration mode. The LCD displays the letters Con and the Config icon is displayed indicating the device is in configuration mode. 4. Open the Primex Device Configuration software. Go to All Programs > Primex > Primex Device Configuration or from your computer desktop, double-click on the Primex Device Configuration icon. 5. From the Enter Password window, enter the factory default password (case sensitive) - Primex1 6. Select Connect. A connection between your computer and the bridge is established. 7. Verify the notification area located in the lower-left of the screen, displays Connected to clock bridge device on COMx, which indicates the connection is established. 8. Select Read Configuration. 9. Select Write Configuration. From the Confirmation Needed window, select Yes 10. Select Disconnect. The connection between the software and device is ended. 11. Remove the USB connection between the bridge and your computer. You can now begin installing the Smart-Sync Clocks. 126

127 How to set a Smart-Sync Bridge back to Normal mode (Bton) When a network is available, the device must be set to normal mode to allows its connection to the facility's network. 1. Press and Hold the button for 3 seconds to exit No Network mode. 2. Verify that Bton is displayed on the LCD. 3. Power cycle the device - it then enters the 8-hour Deployment mode. During Deployment mode, the first 8 hours after a Smart-Sync Bridge is powered on, its operation is unique during this time period. Smart-Sync Bridge automatically connects to the facility's network at the 15th and 45th minute of each hour. During each connection, it obtains UTC time from a NTP Server and checks-in to OneVue to download pending setting changes. Smart-Sync Bluetooth Network automatically builds at the 20th and 50th minute of each hour. After each build, a Smart-Sync Bridge automatically checks-in to OneVue to send received Smart-Sync Clock data. 4. Press and release the Check-in button to initiate a manual check-in to validate the device can connect to your facility s network and OneVue account. The LCD displays a series numbers indicating its connection sequence. Number 1 displayed - radio powered on Numbers 12 displayed - connected to facility's Ethernet or Wi-Fi network Numbers 123 displayed - connected to NTP Server and obtained UTC Time Numbers 1234 displayed - connected to OneVue; sends Smart-Sync Clock statuses to OneVue and downloads update pending settings 5. Verify the device LCD displays Signal OK and Bton (normal mode). Signal Ok indicates the device has successfully connected to your facility's network. 127 Smart-Sync Synchronized Time Complete User Guide

128 Manage Software and Device Password The Primex Device Configuration software and Primex devices are shipped with the factory default password. For security purposes, it's recommended to change the password. How to change the software and device password This procedure changes the password of the device connected to the software. 1. Log in to the Primex Device Configuration software. Go to All Programs > Primex > Primex Device Configuration or from your computer's desktop, double-click on the Primex Device Configuration icon. Note: Factory default password (case sensitive): Primex1 2. Go to Actions > Set Application Password. 3. Enter the new password and confirm the new password (password is case sensitive). 4. Select OK. The next step is to download the new password to the connected device. Before completing this step, verify the current network settings are correct. 5. Once verified, select Write Configuration. To log in to the software and view the settings of the device (Read Configuration), the use of the new password established during this procedure is required. Note: If the software password entered is different than the password of the connected device or if Hide Configuration was enabled when the manual configuration file was downloaded from the gateway profile, the software limits you to only configure the device network settings (Write Configuration) and does not allow you to view the network settings (Read Configuration). 128

129 Save Local Configuration Profile You can save a local configuration profile of the current device connected to the Primex Device Configuration software. The local configuration file contains your OneVue account ID and the network settings of the connected device. You can then apply the profile to additional devices. Note: Before you begin, verify the network settings of the connected device are correct and a manual configuration file of a gateway profile had previously been downloaded to the device. The gateway profile file contains your OneVue account ID. How to save a local configuration profile 1. From the top toolbar, select File. 2. From the drop-down menu, select Save. 3. Enter a file name and save the file. By default, the.pwg file is saved to the Primex folder or you can select another location on your local computer. 129 Smart-Sync Synchronized Time Complete User Guide

130 Apply Local Configuration Profile You can apply a local configuration profile to a Primex device. The local configuration file contains your OneVue account ID and the network settings saved in the profile. The profile settings are download to the device gateway during this procedure. Requirements Primex Device Configuration software is installed on to your computer. The software can be download from the OneVue online help. Primex device USB configuration cable (supplied with device) A local profile (.pwg file type) is saved locally to your computer. How to apply a local configuration profile to a device 1. Verify the device does not have battery power applied; remove the device cover and temporarily set the battery on/off switch to the Off (down) position or remove the batteries. 2. Plug the Primex USB configuration cable into a USB port on your computer. 3. Plug the configuration cable mini-usb connector into the device USB mini port. The device automatically powers up, detects the connection to your computer and enters configuration mode. The LCD displays the letters Con and the Config icon is displayed indicating the device is in configuration mode. 4. Open the Primex Device Configuration software. Go to All Programs > Primex > Primex Device Configuration or from your computer desktop, double-click on the Primex Device Configuration icon. 5. From the Enter Password window, enter the password. Note: Factory default password (case sensitive): Primex1 6. Select Connect. A connection between your computer and the device is established. 7. Verify the notification area located in the lower-left of the screen, displays Connected to device on COMx, which indicates the connection has been established. 8. From the top toolbar, select File. 9. From the drop-down menu, select Open. 10. Select the local configuration profile (.pwg file type). When the profile was created, by default it is saved to the Primex folder. 11. Select Write Configuration. 12. From the Confirmation Needed window, select Yes. The profile settings are downloaded to the device. 13. Select Disconnect. The connection between the software and device is ended. 14. Remove the USB connection between the device and your computer. 15. Apply power to the device; set the battery on/off switch back to the UP (On) position or insert batteries if removed. When power was applied, the device automatically initiated a check-in to your OneVue account. 130

131 16. Verify the device LCD displays Signal OK, which indicates the device successfully checked-in to your OneVue account. If there were pending changes downloaded during its check-in, the device will reset and check-in a second time before the Signal OK icon is shown. If No Signal is displayed, you can initiate a manual check-in to your OneVue account by pressing the device check-in button. The device emits a series of audio beeps indicating its connection sequence. 1 beep: device gateway has booted 2 beeps: device gateway has connected to network 3 beeps: device gateway has connected to OneVue account If a network connectivity issue occurs, you can test the wireless connection. For more information, see "Connection Test" on page Smart-Sync Synchronized Time Complete User Guide

132 Scan for Wireless Access Point From the Primex Device Configuration software, you can scan for wireless access points. This feature can be used to determine the availability and signal strength of wireless networks at a given location. Note: Before you begin this procedure, the Primex device must be connected to the Primex Device Configuration software. How to scan for a wireless account point 1. Verify the device connection is established; the notification area located in the lower-left of the screen, displays Connected to device on COMx, which indicates the connection has been established. 2. Select the Tools tab. 3. Select Scan for Wireless Access Points. The wireless access points found are displayed. 132

133 Connection Test From the Primex Device Configuration software, you can test the configured wireless network profile of a Primex device to validate its configured network settings or troubleshoot device network connectivity issues. During the connection test, the device gateway attempts to do the following Establish a network connection to the configured wireless access point (wireless profile 1) Obtain an IP address from the DHCP server Perform a discovery of the configured OneVue account ID Failure points along this sequence of testing can help to identify the cause of a network connectivity issue. If the testing resulted in an error, the error message can help your determine if the issue is due to an incorrect or incomplete setting or a network server or wireless access point issue. How to to perform a connection test Before you begin this procedure, the Primex device is required to be connected to the Primex Device Configuration software. 1. Verify the device connection is established; the notification area located in the lower-left of the screen, displays Connected to device on COMx, which indicates the connection has been established. 2. Select the Tools tab. 3. Select Connection Test -Profile 1. This is the primary network profile (Wireless 1) that is configured into the device gateway. 4. Once the test completes, a success message or an error message is displayed. If the issue is an intermittent network issue, you may have to perform the Connection Test up to five times to receive an error message. 5. The following table lists the details of each error message and cause. Error Message The device failed to connect to Server 1 via Profile 1, because no access point matches the SSID written to the device for Profile 1. Cause The device cannot find the SSID. Either the SSID is mistyped or the wireless signal may not be strong enough. Validate the SSID entered is correct; SSID is case sensitive. The device failed to connect to Server 1, because association failed for the SSID written to the device for Profile 1. The wireless network was found, but the device could not authenticate to the wireless network. This is commonly due to a network setting has been entered incorrectly (i.e., Security Type, Security Key/passphrase). Validate the Wireless 1 settings are correct. The Security Key/passphrase is case sensitive. 133 Smart-Sync Synchronized Time Complete User Guide

134 Error Message The device failed to connect to Server 1 via Profile 1, because no DHCP lease could be obtained after associating with the SSID written to the device for Profile 1 Cause A network configuration error. This may be due to the type of the wireless access point or the configuration of the DHCP server. Contact your IT department and verify: DHCP server is available on the network DHCP pool has addresses available If MAC filtering is used, verify the device's MAC address is entered into the filter If the issue cannot be resolved, contact Primex Technical Support. The device failed to connect to Server 1 via Profile 1, because DNS lookup failed for the Server 1 domain (hostname) address written to the device. However, the device successfully associated with the SSID written to the device for Profile 1, and successfully obtained a DHCP lease or used static address per Profile 1. The device failed to connect to Server 1 via Profile 1, because the device could not establish a TCP connection to port 443 at the Server 1 domain IP address written to the device. However, the device successfully associated with the SSID written to the device for Profile 1, and successfully obtain a DHCP lease or used static addresses per Profile 1, and successfully performed a DNS lookup for the server's domain (hostname) address if required. A DNS failure error. Contact your IT department and verify: The device has a route to the DNS server If MAC filtering is used, verify the device's MAC is entered into the filter A connection failure error. Contact your IT department and verify: The network the device is connecting to has access to the Internet (port 443 open) If MAC filtering is used, verify the device's MAC address is entered into the filter 134

135 Troubleshooting Having trouble with a Line of products? Learn about some of the common troubleshooting topics and solutions. If the solutions provided do not resolve an issue, be sure to contact your Primex Certified Sales and Service Partner for additional technical assistance or Primex Technical Support.

136 How to Measure the Bluetooth Signal Strength at Installation Location To determine if a Smart-Sync device location has adequate signal strength, you can measure the Bluetooth signal strength at the installation location. Primex recommends using the nrf Connect for Mobile - allows you to scan and explore Bluetooth low energy devices. nrf Connect for Mobile is available for ios and Android devices and can be downloaded from the App Store or Google Play. Smart-Sync Bridge devices advertise as Bridge and Smart-Sync Clocks advertise as PrimexClock. The device's 12-character Device ID is displayed to uniquely identify each device advertising. Smart-Sync Clock - the Bluetooth Radio Frequency (RF) signal is required to be -1 to -85 dbm at the installation location. Smart-Sync Bridge - the Bluetooth Radio Frequency (RF) signal is required to be -1 to -75 dbm at the installation location. 136 Smart-Sync Synchronized Time Complete User Guide

137 Reports From OneVue Reports, you can generate and view custom reports containing data collected by your Primex devices and additional system monitoring data. Reports also provide an automated alerting notification - configure a report to send an notification message to specific users when a new report is generated (Send to setting) - it serves as valuable alerting notification when a device may require attention or corrective action. You can also configure a report to be automatically generated daily, weekly, or monthly.

138 Report Features From OneVue Reports, you can generate and view custom reports containing data collected by your Primex devices and additional system monitoring data. Create and manage Report Profiles - you can create custom Report Profiles to meet your reporting requirements. A report profile is set to one of the available pre-defined report types, the Smart-Sync Clocks and Smart-Sync Bridges to include in the report and how frequent the report is generated. A report profile can also be configured to generate an notification message to specific users when a new report is generated. Generate a new report on-demand - you can generate a new report for an active Report Profile at any time. View and download reports at any time - active reports are those reports generated by active Report Profiles. Archived reports are reports of report profiles that have been archived. When a report profile is archived, the system stores its history reports for long-term storage in the Archived reports view. The system does not allow report profiles or reports to be deleted. Create electronic records of system user report reviews (21 CFR Part 11) - the Report Review feature provides an online method to electronically record the acknowledgment of report reviews completed by OneVue system users. Control who has access to reports - access is controlled by the clocks included in the report and the roles assigned to a user. To view a report, a user is required to be assigned to the business unit or location of all clocks included in the report. For example, if a report includes clocks from two different business units, only a user that is assigned to both of the business units has access to report. 138 Smart-Sync Synchronized Time Complete User Guide

139 About the Report Review Feature The Report Review feature provides an online method to electronically record the acknowledgment of report reviews completed by OneVue system users. This feature was designed to comply with part 11 of Title 21 of the Code of Federal Regulations; Electronic Records; Electronic Signatures (21 CFR Part 11). About compliance - Subpart B, Sec Signature manifestations An authorized OneVue system user can electronically acknowledge their review of a system generated report. The system stores and displays an electronic record for each report that was reviewed and electronically signed by a system user; which complies with Subpart B, Sec Signature manifestations: (a) Signed electronic records shall contain information associated with the signing that clearly indicates all of the following: (1) The printed name of the signer; (2) The date and time when the signature was executed; and (3) The meaning (such as review, approval, responsibility, or authorship) associated with the signature. (b) The items identified in paragraphs (a)(1), (a)(2), and (a)(3) of this section shall be subject to the same controls as for electronic records and shall be included as part of any human readable form of the electronic record (such as electronic display or printout). How to view the review status of all active report profiles You can easily determine if all reports generated by a report profile have been reviewed. 1. Go to Reports > Active. From the list of reports, the Review Status column identifies the review status of each Report Profile. Not Current - at minimum, one (1) report generated by the report profile has a status of Not Reviewed. Current - indicates all reports generated by the Report Profile have been reviewed; all reports have a status of Reviewed. How to view the review status of all reports generated by a single report profile You can easily determine what reports generated by a Report Profile have not been reviewed. 1. Go to Reports > Active. 2. From the History column of the Report Profile, select the View Reports link. All reports generated by the Report Profile are listed. The Review Status column indicates if a report has been reviewed. 139

140 Not Reviewed - indicates the report has not been electronically reviewed by a system user; an electronic record of a system user review does not exist. Reviewed - indicates a system user has electronically reviewed the report; an electronic record of a system user review does exist. The electronic record, displayed in the View History view of the report profile, includes the user that reviewed the report, the date reviewed, and comments entered by the system user. **Legacy - indicates the report was generated before the Report Review feature was available. The report can be electronically signed, but the report is not included as a Not Reviewed report for the Report Profile. How to generate a signed electronic record for the review of a system generated report 1. Go to Reports > Active. 2. From the History column of the Report Profile, select the View History link. The Status column indicates if a report has been reviewed. A Not Reviewed status identifies those reports that have not been electronically reviewed. 3. From the Status column of the report to be reviewed, select the Not Reviewed status link. The Report Review - Signed Electronic Record window is displayed. "I have reviewed the <name of report> dated <date report was generated>, and I certify that all issues have been identified and any necessary corrective actions have been taken." 4. From the Comments section, enter additional information as required. 5. To electronically sign and acknowledge the review of the report, select Save. An electronic record of the system user review is created, which cannot be altered or changed. Clock Bridge Warning Report The Clock Bridge Warning Report provides the details of any Smart-Sync Bridge that is currently in a Warning state or indicates if there are no bridges in a Warning state. When a bridge is in a Warning state, the report also includes each Smart-Sync Clock the Smart-Sync Bridge received data from over its last connection to the Smart-Sync Bluetooth Network. When the cause of the Warning state is resolved and the bridge returns to a Normal state, the clocks should also return to a Normal state. Note: It's recommended to configure the report to send an notification message to specific users when a new report is generated (Send to setting) - it serves as valuable alerting notification when a bridge may require attention or corrective action. You can also configure the report to be automatically generated daily, weekly, or monthly. What causes a Smart-Sync Bridge to enter a Warning state? A Warning state is the result of any of the conditions below. Unresponsive status The Bridge has not checked-in to OneVue or more than three (3) consecutive days; set by the system defined Unresponsive Timeout setting. 140 Smart-Sync Synchronized Time Complete User Guide

141 For PoE or Ethernet use, a failed check-in is due to the bridge could not establish a connection to the network. For wireless network (Wi-Fi) use, a failed check-in may be due to the bridge is not within range of a wireless signal or the wireless signal strength is not adequate for normal operation. Time Sync Failure status During its last connection to your facility's network, the bridge failed to obtain UTC time from its NTP Server. This may be due to it failed to connect to the network or could not connect to the NTP Servers assigned to its gateway. A connection to an external Network Time Protocol (NTP) Server requires Port 123 to be open on your network. Low Battery status During its last check-in, the bridge's battery voltage level was below expected levels. It's recommended to change its batteries. Battery-power is for backup purposes only. When solely operating on continuous battery power, its estimated battery life is up to one (1) day. Report details The report details any Smart-Sync Bridge in a Warning state and the Smart-Sync Clocks the Smart-Sync Bridge received data from over its last connection to the Smart-Sync Bluetooth Network. Bridge details Run Date - the date report was generated. Business Unit - the business unit assigned to the bridge. Location - the location assigned to the bridge. Gateway ID - the unique 12-character ID (MAC address) of the bridge. Status - the current status of the bridge; indicates the reason the bridge entered a Warning state. Days in Warning - the number of days the bridge has been in a Warning state. Smart-Sync Clock details If the Smart-Sync Bridge is in a Warning state and did not receive clock data during its last connection to the Smart-Sync Bluetooth Network, the report displays - There are no clocks currently for this bridge Clock Name - name of the clock. By default, set to its 12-character Smart-Sync Device ID (BTID). Business Unit - the business unit assigned to the clock. By default, set to the account business unit. Location - the location assigned to the clock. By default, a location is not assigned to the clock. BTID - the system generated, unique Smart-Sync Device ID assigned to the clock. State - the current state of the clock. For more information, see "Clock State Specifications" on page 37. Status - the current status of the clock. The status indicates the cause of the clock entering a Warning state.for more information, see "Clock Status Specifications" on page 38. Days in Warning - the number of days the clock has been in a Warning state. 141

142 Report example Clock Warning Report The Clock Warning Report provides the details of any clock that is currently in a Warning state or indicates if there are no clocks in a Warning state. A clock is removed from the report when the cause of the Warning state is resolved and the clock returns to a Normal state. Note: It's recommended to configure the report to send an notification message to specific users when a new report is generated (Send to setting) - it serves as valuable alerting notification when a clock may require attention or corrective action. You can also configure the report to be automatically generated daily, weekly, or monthly. What causes a Smart-Sync Clock to enter a Warning state? A Warning state is the result of any of the conditions below. Unresponsive status The clock has not connected to the Smart-Sync Bluetooth Network for seven (7) consecutive days. Recommended actions: 1. Visually inspect the clock - verify its time. For battery-powered models, verify its batteries are properly inserted and seated. 2. At the installation location, measure the Bluetooth signal strength to determine if the location has adequate signal strength. The measurement is based on the signal strength to either to another clock or the bridge within the Smart-Sync Bluetooth Network. For more information, see "How to Measure the Bluetooth Signal Strength at Installation Location" on page Smart-Sync Synchronized Time Complete User Guide

143 3. Dismount the clock and temporarily relocate it within 5 feet (1.5 meters) from a Smart-Sync Bridge or Smart-Sync Clock and power cycle the clock. Monitor the clock for the next 24 to 48 hours at its temporary location. If the clock remains in an unresponsive status, it may be due to a mechanical failure. Low Battery status During its last check-in to the Smart-Sync Bluetooth Network, the clock battery voltage level was below expected levels. It's recommended to change the clock batteries. Hand Position Failure status Applies to analog clock models only. The daily hand verification check has failed for three (3) consecutive days. Commonly this is due to a mechanical error that is internal to the clock. Report details The report details any clock that is currently in a Warning state. Run Date - the date report was generated. Clock Name - name of the clock. By default, set to its 12-character Smart-Sync Device ID (BTID). Gateway ID - the unique 12-character ID (MAC address) of the Smart-Sync Bridge that last reported the clock's status. BTID - the system generated, unique Smart-Sync Device ID assigned to the clock. Status - the current status of the clock. The status indicates the cause of the clock entering a Warning state.for more information, see "Clock Status Specifications" on page 38. Days in Warning - the number of days the clock has been in a Warning state. Report example 143

144 Create a Report Profile A Report Profile can be configured to be specific to your reporting requirements, including the type of report, the Smart-Sync Bridges or Clocks included in the report, and how frequent the report is generated. A report profile can also be configured to generate an notification message to specific users when a new report is generated. How to create a new Report Profile 1. Go to Reports > Active. 2. Select + New. A new report profile is displayed. 3. Enter the report settings. For more information, see "Report Profile Setting Specifications" on the facing page. 4. Select Save. 144 Smart-Sync Synchronized Time Complete User Guide

145 Report Profile Setting Specifications The section below defines the settings of a Report Profile. Report Name - name of the report; should uniquely identify the report in a short description. Allows up a maximum of 50 characters. Notes - text field for additional information, which is commonly used to share information among users. Generation Frequency- specifies how often the reported is generated and the range of data included. Manual - report is not system generated. To generate the report, the Run Now function is required to be performed by a user. Daily - report is generated each day at the specified time of the day. Weekly - report is generated once per week on the specified day of the week and time of the day. Monthly - report is generated monthly on the specified day of the month and time of the day. Report on the previous (selection) of History - the number of days, weeks, or months of history included in the report. Days - includes data from the number of days selected, excluding the day the reported is generated on. Weeks - includes data for the number of weeks (7 days in each week) selected, excluding the day the reported is generated on. For example if a report is set to include 2 weeks and is generated on a Monday, the report will include the last 14 days of data ending on Sunday. Months - includes data for the number of months selected based on the day the report is set to be generated on. For example if a report is set to include 1 month and generated on the tenth day of the month at 8:00 am, the report data will start on the tenth day of the previous month and end on the tenth day of the current month at 8:00 am. Calendar Weeks - includes data from Sunday to Saturday (inclusively) for the number of weeks selected. For example if a report is set to include 2 calendar weeks and generated on a Monday, the report will include data from Sunday to Saturday for the previous 2 weeks. Calendar Months - includes data from the start of the month to the end of the month (inclusively) for the number of months selected. For example if a report is set to include 2 calendar months and generated Monthly, the report will include data for the two prior months. Send To - when the report is generated, each user receives a report notification . The contains a link to view the report. Report Type - the type of report. Clock Bridge Warning State- contains only those Smart-Sync Bridges that are currently in a Warning state. What Bridges - the Smart-Sync Bridges included in the report. To add, from the drop-down menu select a bridge, business unit or location and select Add. Repeat this step as required. The table lists what is included in the report. If a business unit or location is added, the report includes all bridges assigned to the business unit or location. If the business unit or location is a parent, all if its child business unit(s) or location(s) are also included. Clock Warning State Report - contains only those clocks that are currently in a Warning state. What Clocks - the clocks included in the report. To add clocks, from the drop-down menu select a clock, business unit or location and select Add. Repeat this step as required. The table lists what is included in the report. If a business unit or location is added, the report includes all clocks assigned to the business unit or location. If the business unit or location is a parent, all if its child business unit(s) or location(s) are also included. Digital Event Report - Smart-Sync Digital Elapsed or Code Blue Timers do not transmit digital events to OneVue. Fields to Include - the fields to be included in the report. Sort By - the single field report data is sorted by. 145

146 Group By - the single field report data is grouped by. The report is grouped in sections by the field selected and the sections are sorted alphabetically in ascending order. 146 Smart-Sync Synchronized Time Complete User Guide

147 View Active Reports Active Reports are those reports generated by active Report Profiles. The Active reports view displays a list of active Report Profiles, including the details of its audit status. From the Reports list, you can select the Report Profile name to view its settings, select run to generate a new report, view the latest report, view history reports, and view its review status. Note: To view a report, a user is required to be assigned to the business unit or location of all Smart-Sync Bridges or Clocks included in the report. How to view active reports 1. Go to Reports > Active. The list of active Report Profiles is listed. Data displayed Reports View Report Profile Name - name of the report profile. Selecting the link opens the report profile. Report Type - type of report. Interval - specifies the number of days, weeks, or months of history included in the report. Generation Frequency - specifies how often the reported is generated. Ad Hoc - selecting Run Now generates a new report. When the report is available, a report notification is displayed on the Dashboard To Do list and set as the Latest report. Latest - the latest generated report. Displays the date and time the report was generated. Selecting the PDF or CSV link opens the report. Not all reports are available in a CSV file type. History - when View Reports is selected, opens a page that lists all reports generated by the report profile. Review Status - indicates the review status of all History reports generated by the Report Profile. Not Current - indicates that at minimum one report that has not been reviewed. Current - indicates all reports have been set to a status of reviewed. From the History column, select View Reports to view the review status of each report. 147

148 View an Active Report Profile From an active Report Profile, you can manage its settings. Note: To view a report your user profile is required to be assigned to the business unit or location of all Smart-Sync Bridges or Clocks included in the report. How to view an active report profile 1. Go to Reports > Active. 2. Select the Report Profile Name link of the report to view. The report profile is displayed. For more information, see "Report Profile Setting Specifications" on page Smart-Sync Synchronized Time Complete User Guide

149 Run a New Report You can generate a new report for an active Report Profile at any time. Note: To view a report your user profile is required to be assigned to the business unit or location of all Smart-Sync Bridges or Clocks included in the report. How to run a new report 1. Go to Reports > Active. 2. From the report Ad Hoc column, select the Run Now link. When the report is available, a report To Do notification is listed on your Dashboard. If the report profile is configured to send report notifications, the system also sends a report notification to those users specified. Once available the report is also saved as the report profile's Latest report. 149

150 View Latest Report The Latest Report is the most recent report generated by the Report Profile per its interval setting or the latest report generated by a user. Note: To view a report, a user is required to be assigned to the business unit or location of all Smart-Sync Bridges or Clocks included in the report. How to view the latest report of a report profile 1. Go to Reports> Active. 2. From the report Latest column, select either the PDF or CSV link. The type of file available is dependent on the report type - not all report types are available in a CSV file type. A new window opens displaying the report in the file type selected. 150 Smart-Sync Synchronized Time Complete User Guide

151 View History Reports All reports generated by an active Report Profile are stored in the report profile history and can be viewed and downloaded at any time. Note: To view a report your user profile is required to be assigned to the business unit or location of all Smart-Sync Bridges or Clocks included in the report. How to view history reports 1. Go to Reports > Active. 2. From the report History column, select the View Reports link. The list of history reports is displayed. 3. To view reports within a specific date range, enter a start date and end date to filter the reports displayed. 4. To view a report, select either the Download PDF or Download CSV link. The type of file available is dependent on the report type - not all report types are available in a CSV file type. A new window opens displaying the report in the file type selected. 151

152 Archive a Report Profile When you no longer want a report to be generated, you must Archive the Report Profile. When a Report Profile is archived, reports are no longer generated and the report profile and its history reports are moved to the Archived reports view. How to archive a report profile 1. Go to Reports > Active. 2. Select the Report Profile Name link of the report profile to be archived. 3. From the bottom menu, select Archive Report Profile & Report History. The report profile is archived and its history reports are viewable from the Archived reports view. For more information, see "View Archived Reports" on the facing page. 152 Smart-Sync Synchronized Time Complete User Guide

153 View Archived Reports Archived Reports are the reports generated by Report Profiles that have been archived. When a report profile is archived, the system retains and stores all reports generated by the report profile for long-term storage. The system does not allow reports to be deleted. Note: To view a report your user profile is required to be assigned to the business unit or location of all Smart-Sync Bridges or Clocks included in the report. How to view archived reports 1. Go to Reports > Archived. The Report Profiles that have been archived are listed. 2. To view the reports of an archived Report Profile, from the Archived column select the profile View Reports link. The list of archived reports is displayed. 3. To view reports within a specific date range, enter a start date and end date to filter the reports displayed. 4. To view the report, select either the PDF or CSV link. The type of file available is dependent on the report type - not all report types are available in a CSV file type. A new window opens displaying the report in the file type selected. 153

154 Account Your OneVue account is unique to your organization, company, or as a consumer account. From the Account menu, manage your OneVue account profile settings, business units, locations, users, and user announcements. Before you begin to set up your account, it's recommended to familiarize yourself with the OneVue account structure.

155 About the OneVue Account Structure The OneVue account structure is flexible and scalable to support small to larger more complex organizations. You can configure your account to limit and control who has access to your account data and system features, and simplify the configuration of user access and reports. Business Units and Locations are the two primary components of the OneVue account structure. It's recommended to familiarize yourself with the account structure to ensure your account configuration mirrors your organization's business rules and structure. Regardless of how you initially configure your account, you can always change the structure as your business rules or staff responsibilities change. Account hierarchy examples Listed below are examples of how your OneVue account can be configured. Regardless of how you initially configure your account hierarchy, you can always change the structure as you add Smart-Sync Clocks and Smart-Sync Bridges or as your business rules or staff responsibilities change. Simple account hierarchy example - account business unit only Imagine an organization that has a small number of Smart-Sync Clocks or Bridges located throughout one building and all staff is responsible for managing and monitoring the facility Smart-Sync Clocks or Bridges. With this type of organization, you do not need to limit or control who has access to Smart-Sync Clocks or Bridges. If this is the case, you can set up a simple account hierarchy structure. With a simple hierarchy structure, your account is the only business unit. You assign each user a role to your account business unit to grant their access to all of your account data and permissions to the system features. With this type of account hierarchy, you will: 1. Assign each user a role to your account business unit. This type of account hierarchy has only one business unit, which is your OneVue account. 2. Within a report, you will add each clock or the report or simply add the one business unit to the report. When a business unit is added to a report, all clocks assigned to the business unit are automatically included in report. Pros Simple to configure and manage. All users have access to your facility Smart-Sync Clocks or Bridges. The role assigned to the user grants their access to system features. Users can create custom views to display specific Smart-Sync Clocks or Bridges that are important to them. Cons You cannot limit or control who has access to your facility Smart-Sync Clocks or Bridges. Intermediate account hierarchy - more than one business unit Imagine an organization with a small to medium number of Smart-Sync Clocks or Bridges located throughout many areas and each area is responsible for managing and monitoring the devices in their area. An organization like this may require the intermediate account hierarchy option that can limit and control who is responsible for specific devices by department or business entity. With this type of account hierarchy, you will: 155 Smart-Sync Synchronized Time Complete User Guide

156 Create a business unit for each of the areas that are responsible for managing and monitoring the Smart-Sync Clocks or Bridges in their area. Assign the applicable business unit to each of the Smart-Sync Clocks or Bridges. Assign each user a role to their responsible business unit. Assigning a user to a role to their specific business unit allows you to limit and control a user's access to only those Smart-Sync Clocks or Bridges they are responsible for. Note: When assigning roles to users with this type of hierarchy, the parent-child rule applies when you have more than one business unit. A business unit can be a parent to a business unit or a child to your OneVue account business unit. When you assign a user to a role within a business unit, if the business unit is a parent to a child business unit, the user is automatically granted the same role to the child business unit(s). As an example, if you assign a user to your primary account, the user will also be granted the same access to any child business units. If you only want a user to have access to a specific business unit, only assign the user to that specific business unit. Optionally, you can assign the business unit to a report. When a business unit is assigned to a report, all Smart-Sync Clocks or Bridges assigned to the business unit are included in the report. If a business unit is a parent, its child business unit(s) Smart-Sync Clocks or Bridges are also included in the report. This hierarchy option is more specific than the simple account hierarchy and provides more granular control over what a user can manage and monitor based on their assigned business unit. This hierarchy also offers the ease of adding business units to reports. Pros You can limit and control who can manage and monitor Smart-Sync Clocks or Bridges by business area. You can add a business unit to a report, which automatically includes all Smart-Sync Clocks or Bridges assigned to the business unit. Cons Medium level of configuration complexity. Business rules need to be managed and configured consistently within your OneVue account. Advanced account hierarchy example - business units and locations Imagine a large organization that may have hundreds of Smart-Sync Clocks or Bridges located throughout many business areas and locations. An organization like this may require staff that is responsible for specific business areas and locations. With this type of organization, you may have to spend some time to determine how to best configure your OneVue account hierarchy. As you decide on your account hierarchy, the questions below may provide additional guidance to assist you in your decision. Do you have to limit and control specific users to manage and monitor Smart-Sync Clocks or Bridges by department or business entity? If yes, you will need to create a business unit for each of the areas, assign each Smart-Sync Clocks or Bridges to its applicable business unit and assign each user to their applicable business unit(s) they are responsible for. Do you have clocks in different time zones? If yes, create a location for each of the time zones assign each clock to the location it is located in, set the clocks' time zone to Default, and set the location's time zone. The clocks will then be set to the time zone of their assigned location. Do you have to limit and control specific users to manage and monitor Smart-Sync Clocks or Bridges by a location, such as by building, floor, or room? If yes, create the location(s) representing each physical location, assign a location to each of the Smart- Sync Clocks or Bridges, and assign each user to the location role they are responsible for. 156

157 Do you need to limit and control specific users to manage and monitor your account's gateways by location? If yes, assign the gateway(s) to a location. Do you need to limit and control specific users to manage and monitor your account's network profiles by location? If yes, assign the network(s) to a location. Do you need reports to be specific to location(s)? If yes, create a report to include the location(s). Pros You can limit and control who can manage and monitor Smart-Sync Clocks or Bridges by department or business entity. You can limit and control who can manage and monitor clocks, bridges, gateways, and networks by location. You can add a business unit or location to a report, which automatically includes all clocks assigned to the business unit or location. Cons Advanced level of configuration planning. Business rules need to be managed and configured consistently within your OneVue account. 157 Smart-Sync Synchronized Time Complete User Guide

158 Manage Account Profile Settings Manage your OneVue account settings - including the account name, address, time zone, NTP time sources, and the system wide user session timeout and password complexity settings. To view your account profile, go to Go to Admin > Edit - your account name. Note: Only a user assigned to an admin role can view and manage account profile settings. When your OneVue account was created, the primary contact provided was assigned to the account admin role.

159 Account Name The Account Name is commonly the billing account name of your Primex account. How to view or change the account name 1. Go to Admin > Edit - your account name. Name - your OneVue account name. 2. Select Save to apply a name change. Note: Changing the account name also changes the name of the account business unit. 159 Smart-Sync Synchronized Time Complete User Guide

160 Account Address The Account Address is for information purposes only. The address is commonly the billing address of your Primex account. How to view or change the account address 1. Go to Admin > Edit - your account name. Address details - the account street address, zip code, city, state, and country. 2. Select Save to apply a setting change. 160

161 Account Time Zone The Account Time Zone sets the time zone the system uses for reports, system notifications, and the Default time zone for clocks, locations, and the New Clock Time Zone. All other system data is displayed in the time zone of your computer or mobile device. When the account time zone is changed, the system automatically updates all devices or locations that have their time zone set to Default to the updated account time zone. How to view or change the account time zone 1. Go to Admin > Edit - your account name. Time Zone - displays the current time zone. By default, set to the time zone of the account zip code. 2. Select Save to apply a setting change. 161 Smart-Sync Synchronized Time Complete User Guide

162 NTP Servers (Time Source) The NTP Servers set the Default NTP Servers assigned to and used by device gateways. A Smart-Sync Bridge connects daily to a NTP Server to obtain UTC time. When the NTP Servers are updated, the system automatically updates all devices and locations that have their NTP Server settings set to Default. NTP Server guidelines The system default NTP Servers are set to (1) 0.us.pool.ntp.org (2) 1.us.pool.ntp.org (3) 2.us.pool.ntp.org, which are external servers. Use of external NTP Servers requires that port 123 is open to UDP traffic to allow the Primex Ethernet or Wi-Fi network devices to connect to an external server. Primex recommends to set the NTP Servers to your organization's designated NTP Servers and set all NTP servers to ensure a reasonable level of accuracy can be maintained. By default, Primex devices are set to synchronize to the NTP Servers set in the account profile. Optionally, the NTP Servers can be set in the location or gateway assigned to the device. How to view or change NTP time sources 1. Go to Admin > Edit - your account name. NTP Server (1-3) - displays the Domain name of the server. 2. Select Save to apply a setting change. The setting change is scheduled to be downloaded to each device during its next check-in to your OneVue account and its Update Pending status is set to Yes. The setting change takes effect when the setting change is downloaded to a device. Once successfully downloaded, the device's Updating Pending status is set to No. 162

163 Password Complexity Settings The Password Complexity settings define the user password controls for your OneVue users. The settings include the password reuse, maximum age, maximum length, and character requirements. Note: A user receives a password expiration notification via and reminder s when their password is about to expire. If a user has allowed their password to expire, selecting Forgot Password from the OneVue log in page allows the user to change their expired password. How to view or change the password complexity settings 1. Go to Admin > Edit - your account name. 2. From the password complexity section, set the password settings. Enforce History - controls how frequent a user is allowed to reuse a password. With this user password control, you can prevent users from alternating between several common passwords. The value sets the number of times a user can reuse a previous password. By default setting is set to 0 (zero), allowing reuse of previous used passwords. The value of this setting can be between 0 and 24. If this setting is set to 0 (zero), the system allows a user to reuse a previous used password. Maximum Age - controls the number of days a user can use a password before they are required to change it. You can set the maximum password age to any value from 0 to 999, where a value of 0 (zero) specifies that passwords don t expire. By default, this setting is set to 0 (zero) - passwords do not expire. Minimum Length - sets the minimum number of characters required for a password. If the value is set to 0 (zero), users are allowed to have blank passwords. It's recommend not to set this setting to value of 0. The system default value is 8 (eight) characters. Passwords must meet complexity requirements - controls the type of characters required for a user password. This setting can be enabled or disabled. A checkmark indicates the complexity requirements are enabled. When enabled, a user password is required to contain a minimum of 3 (three) characters from the following 5 (five) categories: Alpha uppercase character (A - Z) Alpha lowercase character (a - z) Number digit (0-9) Non-alphanumeric character (examples!, $, #, or %) Unicode character 3. Select Save to apply a setting change. 163 Smart-Sync Synchronized Time Complete User Guide

164 Session Timeout Setting The Session Timeout settings defines the period of time a user is automatically logged out of their OneVue login session due to inactivity. The session timeout is designed to enforce a system wide user session expiration time period to meet your information security policies. By default, the session timeout setting is enabled and set to 30 minutes. How to view or change the session timeout setting 1. Go to Admin > Edit your account name. 2. Set the session timeout settings: Use Session Timeout - when enabled, a checkmark appears in the setting checkbox, the system enforces a session timeout. Session Timeout - amount of time in minutes a user login session expires due to inactivity. When the session timeout is reached, the user is automatically logged out of OneVue. The user is required to log back in to restore their OneVue session. 3. Select Save to apply a setting change. Note: There is also a user profile session timeout override, which exempts a user from the account session timeout. The user level session timeout setting can only be viewed and managed by a user assigned to an admin role. For more information, see "Set the Timeout Exempt Setting of a User" on page

165 Probe Re-certification Probe Re-certification settings only apply to the OneVue Environmental Monitoring solution (sensors). 165 Smart-Sync Synchronized Time Complete User Guide

166 Manage Business Units A Business Unit is the primary account structure component that commonly represents a department or other business entity in your organization. Based on your organization's business rules or staff responsibilities, you may have one, a few, or many business units. With the use of business units, you can limit and control staff access to only the Smart-Sync Bridges or Clocks they are responsible for. You can assign a business unit to other system components, including reports. Your OneVue account is the parent to all business units, regardless if you add business units to your account. When you have more than one business unit, the parent-child hierarchy inheritance rule will apply to the system components, including users, and reports.

167 View Business Units The Business Units view displays a list of all business units in your OneVue account. How to view business units 1. Go to Admin > Business Units. Data displayed Business Units View Name - name of the Business Unit. Selecting the link opens the business unit profile. Description - reference information that commonly describes the Business Unit. Parent BU - assigned parent Business Unit. Active - status of the Business Unit. True indicates the business unit is active and False indicates the business unit is inactive. Created On - date and time the Business Unit was added to your account. 167 Smart-Sync Synchronized Time Complete User Guide

168 View or Edit a Business Unit Profile From a Business Unit profile, you can manage its settings. How to view a business unit 1. Go to Admin > Business Units. 2. Select the Name link of the business unit to view. The business unit profile is displayed. Settings Business Unit Settings Name - name of the business unit. The name is displayed throughout the system and should uniquely identify the business unit. Description - text field for additional details describing the business unit, which is commonly used to share information among users. Phone - phone number of the business unit. Parent - parent business unit assigned to the business unit. Is Active - indicates if the business unit is active or inactive. The business unit is active when a checkmark appears in the checkbox. Active - business unit can be assigned to a system component, including Smart-Sync Bridges and Clocks, Users, and Reports. Inactivate - business unit cannot be assigned to system components. 168

169 Create a Business Unit A Business Unit commonly represents a business area in your organization. How to create a new business unit 1. Go to Admin > Business Units. 2. From the bottom menu, select + New. 3. Enter the business unit settings. Settings Business Unit Settings Name - name of the business unit. The name is displayed throughout the system and should uniquely identify the business unit. Description - text field for additional details describing the business unit, which is commonly used to share information among users. Phone - phone number of the business unit. Parent - parent business unit assigned to the business unit. Is Active - indicates if the business unit is active or inactive. The business unit is active when a checkmark appears in the checkbox. Active - business unit can be assigned to a system component, including Smart-Sync Bridges and Clocks, Users, and Reports. Inactivate - business unit cannot be assigned to system components. 4. Select Save to create the new business unit. The business unit has been added to your OneVue account. The business unit can be assigned to system components, including Smart- Sync Bridges and Clocks, Users, and Reports. 169 Smart-Sync Synchronized Time Complete User Guide

170 Deactivate a Business Unit Deactivating a business unit removes its ability to be assigned to a system component, Smart-Sync Bridges and Clocks, Users, and Reports. Once deactivated, historical data referencing the business unit is retained within its associated archived reports. Note: A business unit can only be deactivated if it is not assigned to a system component. How to deactivate a business unit 1. Go to Admin > Business Units. 2. Select the Name link of the business unit to deactivate. 3. From the Is Active field, deselect the checkbox. 4. Select Save to deactivate the business unit. The business unit has been deactivated and its active status is set to False. If required, the business unit can now be deleted. 170

171 Delete a Business Unit Deleting a business unit permanently removes the business unit from your OneVue account. Note: To delete a business unit its active status is required to be false. To set a business unit's active status to false, you need to deactivate the business unit. How to delete a business unit 1. Go to Admin > Business Units. 2. Select the Name link of the business unit to delete. 3. Select Delete. The business unit is deleted from your OneVue account. 171 Smart-Sync Synchronized Time Complete User Guide

172 Manage Locations A Location is an optional account structure component that allows you to organize and identify Smart-Sync Clocks, Smart-Sync Bridges and Gateways and networks by location. A location commonly represents a physical location, such as a building, floor, or room. You can limit and control staff access to the Smart-Sync Bridges and gateways, networks, and Smart-Sync Clocks, based on the location(s) they are responsible for rather than by business units. A location can be added to a report, in which all devices assigned to the location are included in the report. If a group of clocks are located in a unique Time Zone, a Time Zone can be set in the location. When the clocks assigned to the location have their Time Zone set to Default, the clocks are set to the Time Zone set in the location.

173 View Locations The locations view displays a list of all locations in your OneVue account. How to view locations 1. Go to Admin > Locations. Data displayed Locations View Name - name of the location. Selecting the link opens the location profile. Short name - a secondary name given to the location. Parent - parent location assigned to the location. If a parent is not assigned, the value is blank. Description - additional details describing the location, which is commonly used to share information among users. Active - status of the location. True indicates the location is active and False indicates the location is inactive. 173 Smart-Sync Synchronized Time Complete User Guide

174 View a Location Profile From a Location profile, you can view and manage its settings. How to view a location profile 1. Go to Admin > Locations. 2. Select the Name link of the location to view. The location profile is displayed. Settings Location Settings Name - name of the location. The name is displayed throughout the system and should uniquely identify the location. Parent - parent location assigned to the location. Short Name - alternate name of the location for reference purposes only. Description - text field for additional details describing the location, which is commonly used to share information among users. Address Settings - address information is for informational purposes only. A Location in your OneVue account is not associated to your Primex account billing or ship to addresses. A location is specific to your OneVue account structure and serves as a method to manage user access and organize your devices and networks by location. Time Zone - the time zone of the location. Is Active - indicates if the location is active or inactive. The location is active when a checkmark appears in the checkbox. Active (true) - location can be assigned to system components. Inactivate (false) - location cannot be assigned to system components. NTP Servers (1-3) - the Network Time Protocol (NTP) Servers that Smart-Sync Bridges connect to and obtain UTC time. During each check-in, a Smart-Sync Bridge obtains UTC time from a NTP Server. NTP Server 2 and 3 serve as backup servers in the event the connection to NTP Server 1 should fail. When Default is selected, it connects to the NTP Servers set in the account profile. If a bridge gateway is assigned to a location, it connects to the NTP Servers set in its assigned location. 174

175 Create a Location A Location commonly represents a physical location, such as a building, floor, or room. How to create a new location 1. Go to Admin > Locations. 2. From the bottom menu, select + New. 3. Enter the settings. Settings Location Settings Name - name of the location. The name is displayed throughout the system and should uniquely identify the location. Parent - parent location assigned to the location. Short Name - alternate name of the location; for reference purposes only. Description - text field for additional details describing the location, which is commonly used to share information among users. Address Settings - address information is for informational purposes only. A location in your OneVue account is not associated to your Primex account billing or ship to addresses. A location is specific to your OneVue account structure and serves as a method to manage user access and organize, Smart-Sync Bridges and Clocks, gateways, and networks by location. Time Zone - the time zone of the location. When a clock is assigned to a location, the clock's Default time zone is set to the time zone of its assigned location and its report data is displayed in the location time zone. Is Active - indicates if the location is active or inactive. The location is active when a checkmark appears in the checkbox. Active (true) - location can be assigned to system components. Inactivate (false) - location cannot be assigned to system components. 4. Select Save to create the location. The location has been added to your OneVue account. The location can be assigned to system components. 175 Smart-Sync Synchronized Time Complete User Guide

176 Deactivate a Location Deactivating a location removes its ability to be assigned to a system component, including clocks, bridges, gateways, networks, users and reports. Once deactivated, any historical report data referencing the location is retained within each archived report file. Note: A location can only be deactivated if it is not assigned to a system component. The system notifies you if the location is assigned to a system component. How to deactivate a location 1. Go to Admin > Locations. 2. Select the Name link of the location to deactivate. 3. From the Is Active field, deselect the checkbox. 4. Select Save. The location is deactivated and its active status is set to false. If required, the location can now be deleted. 176

177 Delete a Location Deleting a location permanently removes the location from your OneVue account. Note: To delete a location its active status is required to be false. To set a location status to false, you need to deactivate the location. How to delete a location 1. Go to Admin > Locations. 2. Select the Name link of the location to delete. 3. From the bottom menu, select Delete. The location has been deleted from your OneVue account. 177 Smart-Sync Synchronized Time Complete User Guide

178 Manage Users A User is someone who can log in to your OneVue account. You can easily create new users, view your account users, and manage user settings. Each user is assigned to a role(s), which grants their access to your OneVue account data and permissions to system features.

179 View Users The users view displays a list of all users in your OneVue account. How to view all users 1. Go to Admin > Users. A list of users is displayed. Data displayed Users View - address of the user. This address is required log in to OneVue.To view the user profile, select the address link. Title - commonly the job title of the user; for reference purposes only. First Name - First name of the user. Last Name - Last name of the user. Language - user language preference; English/US only. Failed Login - count of failed log in attempts due to incorrect password entry. Last Login - date and time the user last logged in to OneVue. Resend Invite indicates the user has never logged in OneVue to activate their user account. To resend the user an account activation , select Resend Invite. Is Active - indicates if the user profile is active or deactivated. True indicates the user profile is active and False indicates the user profile is deactivated. 179 Smart-Sync Synchronized Time Complete User Guide

180 View a User Profile From user profile, you can manage the settings of a user profile, assign their roles and device classes, and activate, deactivate or delete a user profile. How to view a user profile 1. Go to Admin > Users. 2. Select the link of the user profile to view The user profile is displayed. Settings User Profile Settings Avatar - image displayed next to the user profile name. The supported file types include GIF, JPEG, and PNG. The file size is limited to 5MB maximum. - address of the user. The user is required to enter this address to log in to OneVue. Mobile Phone - Title - commonly the job title of the user; for reference use only. First Name - the first name of the user. The user profile name is the value of the first name and last name. The user profile name is displayed throughout the system and is viewable by other users. Last Name - the last name of the user. Alert Preference - The below settings are only available after a user has been added and saved. Device Classes - identifies the types of device the user has access to. By default all classes are enabled. Sensors - grants access to the Environmental Monitoring features and sensor devices. Clocks - grants access to the Smart-Sync Synchronized Time features and devices. Bell Controllers/Message Boards - grants access to the Bell Scheduling features and Bell Controller devices and the Smart-Comm Message Board features and devices. Is Locked? - identifies if the user is locked. When locked, when locked, user does not have log in access to the OneVue account and the system continues send the user system notifications. Timeout Exempt - when the timeout exempt setting is enabled, the account level timeout session does not apply to the user profile. If enabled, the system will not log out a user from their OneVue session due to inactivity. 180

181 User Profile Specifications From a user profile you can view and manage the settings of a user profile and perform administrative functions. User settings User Profile Settings Avatar - image displayed next to the user profile name. The supported file types include GIF, JPEG, and PNG. The file size is limited to 5MB maximum. - address of the user. The user is required to enter this address to log in to OneVue. Mobile Phone - mobile phone number of the user. For reference purposes only. Title - commonly the job title of the user; for reference use only. Alert Preference - only applies to the OneVue Environmental Monitoring and Bell Scheduling solutions. Device Classes - grants user access to features and Primex device models. Be sure to only grant access to the device class(es) that apply to the Primex solutions deployed in your organization. Sensors - grants access to the Environmental Monitoring features and sensor devices. Clocks - grants access to the Smart-Sync Synchronized Time features and devices. Bell Controllers/Message Boards - grants access to the Bell Scheduling features and Bell Controller devices and the Smart-Comm Message Board features and devices. Timeout exempt - when enabled the account level timeout session does not apply to the user profile; the system will not log out a user from their OneVue session due to inactivity. User profile administrative functions The table below lists the administrative functions that can be performed from a user profile. User Profile Functions Assign Roles - when selected, assign a role(s) to the user. A role grants the user access to your OneVue account data and the permissions to system features. For more information, see "About User Roles" on page 191. Activate - when selected, activates a user that has been deactivated. Deactivate - when selected, deactivates a user. Deactivating a user removes their log in access to the OneVue account.for more information, see "Deactivate a User" on page 184. Delete - when selected, permanently deletes the user profile from the OneVue account.for more information, see "Delete a User" on page 189. To delete a user, their profile is required to be deactivated. 181 Smart-Sync Synchronized Time Complete User Guide

182 Create a User A user is required for each person requiring access to your OneVue account. How to create a user 1. Go to Admin > Users. 2. Select + New. 3. Enter the settings. Settings User Profile Settings Avatar - image displayed next to the user profile name. The supported file types include GIF, JPEG, and PNG. The file size is limited to 5MB maximum. - address of the user. The user is required to enter this address to log in to OneVue. Mobile Phone - Title - commonly the job title of the user; for reference use only. First Name - the first name of the user. The user profile name is the value of the first name and last name. The user profile name is displayed throughout the system and is viewable by other users. Last Name - the last name of the user. Alert Preference - The below settings are only available after a user has been added and saved. Device Classes - identifies the types of device the user has access to. By default all classes are enabled. Sensors - grants access to the Environmental Monitoring features and sensor devices. Clocks - grants access to the Smart-Sync Synchronized Time features and devices. Bell Controllers/Message Boards - grants access to the Bell Scheduling features and Bell Controller devices and the Smart-Comm Message Board features and devices. Is Locked? - identifies if the user is locked. When locked, when locked, user does not have log in access to the OneVue account and the system continues send the user system notifications. Timeout Exempt - when the timeout exempt setting is enabled, the account level timeout session does not apply to the user profile. If enabled, the system will not log out a user from their OneVue session due to inactivity. 4. Select Save. The user has been added to your OneVue account. The user receives an message providing the instructions to activate their OneVue user account. During activation, they establish their password and accept the OneVue terms and conditions. 182

183 Note: By default, the system assigns the user to the account business unit as a Business Unit (BU) user role and grants access to clock, sensor, and bell controller device classes. Once the user is saved, you can edit the role and device classes assigned to the user. Set the device class for the OneVue solution deployed at your facility. 183 Smart-Sync Synchronized Time Complete User Guide

184 Deactivate a User A user profile can be deactivated to remove their log in access to OneVue. A deactivated user can be activated at a later date. Considerations when deactivating a user A deactivated user can no longer log in to OneVue. Deactivating a user does not remove any data created or associated to their user profile. If the user has saved views, you will be required to reassign these views to a user during the deactivation procedure. The user can be activated at a later date. How to deactivate a user 1. Go to Admin > Users. 2. Select the link of the user to deactivate. 3. Select Deactivate. 4. Next, you will reassign a user to the deactivated user's alert rules and saved views. From the Move Views To User window, select a user. 5. Select Deactivate. The user profile has been deactivated from your OneVue account. 184

185 Activate a User You can activate a deactivated user to grant their log in access. Once a user profile is activated, they can log in to your OneVue account. How to activate a user 1. Go to Admin > Users. 2. Select the link of the user to activate. 3. Select Activate. 4. Select Save. The user profile is activated. The system sends the user an notifying them that their account has been activated. 185 Smart-Sync Synchronized Time Complete User Guide

186 Resend a User Invite If a user has never logged in to OneVue, you can resend their user activation notification. The activation provides the instructions to activate their user account. During activation, the user establishes their password and accepts the terms and conditions. Note: The user can also select Forgot Password from the OneVue log in screen and the system will resend their new user account invitation. How to resend a user invite 1. Go to Admin > Users. 2. Select the link of the user. 3. Select Resend Invite. The user receives an notification with the instructions to activate their OneVue user account. 186

187 Lock a User A user can be set to locked to prevent them from logging in to your OneVue account. When a user profile is set to locked, upon their attempt to log in the system displays a notification indicating their user profile is locked. How to lock a user profile 1. Go to Admin > Users. 2. Select the link of the user. 3. From the Is Locked check box, select the checkbox. A checkmark indicates the user is locked. 4. Select Save. The user profile has been locked and cannot log in to your OneVue account. 187 Smart-Sync Synchronized Time Complete User Guide

188 Unlock a User The system prevents a locked user from logging in to your OneVue account. If a user profile is locked, upon their attempt to log in the system displays a notification indicating their user profile is locked. How to unlock a locked user profile 1. Go to Admin > Users. 2. Select the link of the user to unlock. If the user profile is locked, a checkmark appears in the Is Locked checkbox. 3. From the Is Locked check box, deselect the checkbox. 4. Select Save. The user profile has been unlocked and can now log in to your OneVue account. 188

189 Delete a User A user profile can be deleted to permanently remove the user profile from your OneVue account. Note: To delete a user, the user is required to be deactivated. How to delete a user a user 1. Go to Admin > Users. 2. Select the link of the user to delete. 3. Select Delete. The user profile is permanently deleted from your OneVue account. 189 Smart-Sync Synchronized Time Complete User Guide

190 Manage User Settings From a User Profile you can view and manage the settings of a user, including their assigned roles, timeout exempt, and device classes. To view the profile of a user, go to Admin > Users > select the link of the user profile.

191 About User Roles Access to OneVue account data and the permissions to system features are granted by way of the role(s) assigned to the profile of a user. Roles are designed to mirror a common job functions. For example, an admin role is granted access to all system data and features. Parent-child role structure From each user profile, you assign a business unit or location role. Depending on your account structure, a user can be assigned a role to one or multiple business units or locations. The business unit and location parent-child hierarchy applies to the role(s) assigned to a user profile: Your OneVue account is the parent to all business units. If a role is assigned to your account business unit, the highest level in the parent-child hierarchy structure, the user is granted the same role to all child business units. If applicable, a different role can be assigned to the child business unit(s). The same parent-child role structure applies to locations. Considerations when assigning roles By default when a new user is created, the system automatically assigns the user to the account business unit as a BU (business unit) user role. At minimum each user is assigned to at least one business unit or location. A user can be assigned to multiple business units or locations. Each role has a predefined set of permissions. Roles determine what a user can do and cannot do and the data they can view in your OneVue account. A user can only be assigned to one role by business unit or location. All users have access to the Dashboard including the To Do list and User Announcements, permission to manage their user profile, and create custom views. By default the role assigned to a parent business cascades to its child business units. If required a different role can be assigned or removed from a child business unit. The same applies to a role assigned to a location. The account admin role is commonly assigned to a user that is responsible for managing your OneVue account, including Smart- Sync Bridges and Clocks, users, business units, and locations. By default, the admin role is granted the permissions of the network admin role. The Account Admin is Network Admin setting is managed from the networks view. The BU user and facility user roles are commonly assigned to users responsible for monitoring Smart-Sync Bridges and Clocks, including viewing current and historical data. The facility admin role is commonly assigned to users responsible for the maintenance of your Smart-Sync Bridges and Clocks. The network admin role is commonly assigned to users that are responsible for managing and monitoring your account networks and gateways. 191 Smart-Sync Synchronized Time Complete User Guide

192 User Role Specifications Access to OneVue account data and the permissions to system features is granted by way of the Role(s) assigned to a user. The roles are designed to represent common job functions. Note: All users - each user has permission to manage their own user profile settings, view the Dashboard, and manage their custom views. Business Unit roles The roles below are assigned by business unit. Account admin - complete access to all account data and system features. *The account admin role is granted access to create and edit network and gateway profiles only if the Account Admin is Network Admin setting is enabled. This setting is managed from the networks list view. Business unit admin - complete access to all system features and restricted to the data associated to their assigned business unit. (BU) Business Unit user - view only access to Smart-Sync Bridges and Clocks and Reports associated to their assigned business unit. Users can also review and approve reports. Network admin - complete access to all account data and system features. Location roles The roles below are assigned by location. Facility admin - complete access to data and system features associated to the assigned to the location. Facility network admin - complete access to data and system features associated to the location. Facility user - view only access to Smart-Sync Bridges and Clocks and Reports assigned to the location. 192

193 System feature and role matrix The following table lists the system features and roles. An x in the role column indicates the role has permission to the system feature. System Feature Account Admin BU (Business Unit) Admin BU (Business Unit) User Network Admin Facility Admin Facility Network Admin Facility User Device preconfiguration Perform device preconfiguration - including assign a network profile to a device Create a new network or assign IPv4 address to a device x x x x x x x x Dashboard View the state of Smart-Sync clocks, To Do list, and user announcements x x x x x x x Devices > Bridges View the list of all bridges and the settings of a bridge profile. Edit the settings of a bridge profile, including changing the state of a bridge. x x x x x x x x x x x Devices > Gateways *The account admin role is granted access to create and edit network and gateway profiles only if the Account Admin is Network Admin setting is enabled. This setting is managed from the networks list view. View the list of all gateways and settings of a gateway profile, including its state history x x x x x x Edit the settings of a gateway profile x* x x x x Edit the IPv4 address of a gateway x* x x Download manual configuration file from gateway profile x* x x Devices > Networks *The account admin role is granted access to create and edit network and gateway profiles only if the Account Admin is Network Admin setting is enabled. This setting is managed from the networks list view. View the list of all networks. x x x x x Create, edit, view, and delete a network profile x* x x 193 Smart-Sync Synchronized Time Complete User Guide

194 System Feature Account Admin BU (Business Unit) Admin BU (Business Unit) User Network Admin Facility Admin Facility Network Admin Facility User View and disable the Account Admin is a Network Admin setting x* View, enable, and disable the Account Admin is a Network Admin setting x x Reports To view a report, a user is required to be assigned to the business unit or location of all Smart-Sync Bridges or Clocks included in the report. View all reports, including archived reports, run an ad hoc report, view the settings of a report profile x x x x x x x Acknowledged a Report Audit Review x x x x x x x Create, edit, and archive a report profile x x x x x Admin > Account View and edit account profile x Admin > Users View the list of all users and create, edit, and view a user profile x x x x x Admin > Business Units View the list of all business units and create, edit, view, and delete a business unit profile x x x Admin > Locations View the list of all locations and create, edit, view, and delete a location profile x x x x Admin > User Announcements Create, edit, and delete a user announcement and view announcement history x x View announcements from the Dashboard x x x x x x x 194

195 Assign a Role to a User User access to your OneVue account data and the permissions to system features are granted by way of the role(s) assigned to a user profile. A user profile is assigned to a role by business unit and/or a location. A user can be assigned to multiple business units and/or locations and is assigned a single role by business unit and/or location. Roles are assigned in the profile of a user. You can also assign a role to multiple users at one time. A user cannot view or edit their role (s) assigned to their user profile. Note: Only a user assigned to an admin role can view and manage the roles and device classes assigned to a user and the user profile timeout exempt setting. An admin user cannot view or manage their own assigned roles, device classes, or timeout exempt setting. These settings are required to be managed by another user assigned to an admin role. How to assign a role to a user 1. Go to Admin > Users. 2. Select the link of the user. 3. Select Assign Roles. 4. From the business unit or location, select the role to be assigned to the user. If applicable, assign a role to each of the business units and/or locations. For more information, see "User Role Specifications" on page Select Save. The user profile has been assigned to the role(s). How to assign a role to a multiple users at the same time 1. Go to Admin > Users. 2. From the list of users, select the users that are to be assigned to the role(s) selected during this procedure. 3. Select Edit. 4. From the multi-edit window, select the role to be assigned to the selected users. If applicable, assign a role to each of the 195 Smart-Sync Synchronized Time Complete User Guide

196 business units and/or locations. See "User Role Specifications". 5. Select Save. The selected user profiles have been assigned to the role(s) selected during this procedure. 196

197 Set the Device Classes for a User Depending on the OneVue solution deployed at your organization, be sure to only grant access to the device classes that apply to your solution and the Primex devices the user is responsible for. Sensors - grants access to the Environmental Monitoring features and sensor devices. Clocks - grants access to the Smart-Sync Synchronized Time features and devices. Bell Controllers/Message Boards - grants access to the Bell Scheduling features and Bell Controller devices and the Smart-Comm Message Board features and devices. The device classes are set in the profile of a user. Note: Only a user assigned to an admin role can view and manage the roles and device classes assigned to a user and the user profile timeout exempt setting. An admin user cannot view or manage their own assigned roles, device classes, or timeout exempt setting. These settings are required to be managed by another user assigned to an admin role. How to assign a device class to a user 1. Go to Admin > Users. 2. Select the link of the user. 3. From Device Classes, select the checkbox for the device models the user is to have access to; the type of OneVue solution deployed at your facility. 4. Select Save. The user profile has been granted access to the selected device classes. 197 Smart-Sync Synchronized Time Complete User Guide

198 Set the Timeout Exempt Setting of a User A user can be exempt from the account level session timeout period. The account level session timeout period sets the amount of time the system automatically ends the OneVue login session due to inactivity. If a user profile timeout exempt setting is enabled, the system never ends the user login session due to inactivity. A user cannot view or edit their own timeout exempt setting. The timeout exempt is set in the profile of a user. Note: Only a user assigned to an admin role can view and manage the roles and device classes assigned to a user and the user profile timeout exempt setting. An admin user cannot view or manage their own assigned roles, device classes, or timeout exempt setting. These settings are required to be managed by another user assigned to an admin role. How to set the timeout exempt setting for a user 1. Go to Admin > Users. 2. Select the link of the user. 3. To exclude the user from the account level session timeout setting, select the Timeout Exempt checkbox. 4. Select Save. The timeout exempt setting has been applied to the user profile. 198

199 Manage User Announcements User Announcements are an easy way to periodically communicate important information to your OneVue users. An active user announcement appears on the Dashboard for all users. You can set the date an announcement starts and when it ends, customize the text displayed, and insert links and images. Primex also leverages user announcements to share important information regarding our OneVue platform and Primex devices. A common type of Primex announcement is a notification that an update to OneVue or Primex devices will be released on a specified date. Note: Managing user announcements is limited to users assigned to the account admin or network admin role. All users have access to view active user announcements from their Dashboard.

200 View User Announcements The User Announcements view displays a list of all user announcements. How to view user announcements 1. Go to Admin > User Announcements. The list of user announcements is displayed. Data displayed User Announcements View Subject - text that uniquely describes the announcement. Starts On - date the announcement starts and appears on each user's Dashboard. Ends at Midnight - date the announcement ends at midnight (at the end of the day) and is removed from each user's Dashboard. 200 Smart-Sync Synchronized Time Complete User Guide

201 Create a User Announcement User Announcements are displayed on the Dashboard and an easy method to periodically communicate important information to your organization s OneVue users. How to create a user announcement 1. Go to Admin > User Announcement. 2. Select + New. 3. Enter the settings. Settings User Announcement Settings Subject - text that uniquely describes the announcement. For reference use only and does not appear in the announcement. 201

202 User Announcement Settings Text to Display - the information displayed in the announcement. From the content editor toolbar, you can format the text and insert a link or image. Insert Link Insert an URL link into an announcement. When a user selects the link, the URL link opens in a new window. As an example, enter the address of a web site or a web URL internal your organization. From the text editor toolbar, select the insert link icon From the Insert Link window, enter the link settings. URL - paste the URL link into the field. Text to display - enter the link text to be displayed. When a user selects the text from the announcement, the URL opens in a new window. Title - displayed when a user hovers over the link text. Target - when the link is selected, the link opens in a New Window. Insert Image Insert an Image URL into the announcement. The image is displayed in the announcement From the text editor toolbar, select the insert Image icon From the window, enter the settings: Source - paste the image URL or enter the image URL. Image description - displayed when a user hovers over the link text. Dimensions - set the size of the image. 202 Smart-Sync Synchronized Time Complete User Guide

203 User Announcement Settings Starts On - date the announcement starts and appears on each user's Dashboard. If the start date is the current date, the announcement appears on the Dashboard at the time the announcement is saved. If the date occurs in the future, the system automatically displays the announcement on the Dashboard at 12:00 AM (at the beginning of the day) of the date selected. Ends at Midnight - date the announcement is removed from the Dashboard at midnight (at the end of the day) of the date selected. 4. Once all settings are entered, select Save. The announcement has been saved and will be displayed on the Dashboard to all system users during the specified date range. 203

204 Edit or Delete a User Announcement An existing User Announcement can be edited or deleted. If a user has closed the announcement from their Dashboard, an edited announcement does not reappear on their Dashboard. Deleting an announcement permanently removes the announcement from your OneVue account. How to edit a user announcement 1. Go to Admin > User Announcements. 2. From the list, select the announcement Subject link. 3. Edit the announcement. 4. Select Save. The announcement update has been saved. How to delete a user announcement 1. Go to Admin > User Announcements. 2. From the list, select the announcement Subject link. 3. Select Delete. The announcement is deleted and removed from the Dashboard. 204 Smart-Sync Synchronized Time Complete User Guide

205 Your User Profile From your User Profile you can manage your name and avatar image, address, password, and mobile phone number. Your access to account data and permissions to system features is determined by the role assigned to your user profile. Your OneVue account admin manages the roles assigned to your user profile. To view or edit your user profile, from the top upper-right corner select your name or profile avatar image.

206 Change or Add Your Avatar Profile Image Your avatar profile image is displayed next to your profile name. The supported file types include GIF, JPEG, and PNG. The file size is limited to 5MB maximum. How to upload or change your avatar image 1. From the top-upper right corner, select your name or the avatar image. 2. From the Upload Avatar field, select Browse and select an image file. 3. Select Save. The uploaded image appears in your user profile and is displayed in the top-upper right of the screen. 206 Smart-Sync Synchronized Time Complete User Guide

207 Change Your User Profile Name Your user profile name is the value of your first name and last name. Your profile name is displayed throughout the system and is viewable by other users. How to view or change your profile name 1. From the top-upper right corner, select your name or the avatar image. First Name - displays your first name. Last Name - displays your last name. 2. Select Save to apply a change. If you changed your first name or last name, your updated profile name is displayed in the top upper-right of the screen. 207

208 Change Your Address How to change your address 1. From the top-upper right corner, select your name or the avatar image. - displays your current address. 2. Select Save to apply a change. If you changed your , the next time you log in to OneVue, you are required to enter your updated address to log in. All subsequent system notifications are also sent to your updated address. 208 Smart-Sync Synchronized Time Complete User Guide

209 Change Your Mobile Phone Number Your mobile phone number is for reference use only. How to change your mobile phone number 1. From the top-upper right corner, select your name or the avatar image. Mobile Phone - displays your mobile phone number. 2. Select Save to apply a change. 209

210 Change Your Password Your Password is required when logging in to OneVue. You can change your OneVue login password from your user profile. Note: If your user profile is associated to more than one OneVue account, when you log in you are prompted to select the account to access. Your master account, which is the first account your user profile was assigned to, determines your password complexity and timeout exempt setting. How to change your password 1. From the top-upper right corner, select your name or the avatar image. 2. From the bottom menu, select Change Password. 3. From the Password and Confirm Password fields, enter your new password. Note: Your OneVue account admin may have set password complexity requirements, which are displayed. If your password does not meet the complexity requirements, the system prompts you to enter a password that meets the requirements. 4. Select Change Password. 5. Select Save. The next time you log in to OneVue, you are required to enter your new password. 210 Smart-Sync Synchronized Time Complete User Guide

211 Manage Your Alert Preferences Alert preferences do not apply to OneVue Smart-Sync Synchronized Time solution. 211

212 Customize Your List Views Each list view has a custom view feature to manage how data is displayed. You can specify the sorting and filtering of the data displayed, the columns shown or hidden, and the column order. Optionally, you can share a view you created with all account users. How to create a custom view 1. From the upper right corner of a list view, select the gear icon. 2. From the View Name field, enter a name that uniquely identifies the view. 3. To share this view with all account users, select the Share checkbox. If Share is not selected, the view is only available to you. 4. Edit the view setting fields to customize how the data is displayed in the view. Sort by - select the data type the view is to be sorted by and select by ascending or descending order. Filter by - select a data type and optionally enter a specific value or text to include in the filtered data view and select Add Filter. 5. Edit the columns shown or hidden in the view. Shown Columns - displays the list of columns displayed in the view. To change the location of the column, select the column and move it to a location in the list order. To remove a column from the view, select the column and move it to the Hidden Columns section. Hidden Columns - displays the list of columns that are hidden from the view. To add a hidden column to the view, select the 212 Smart-Sync Synchronized Time Complete User Guide

213 column and move it to the Shown Columns section. 6. To save the view, select Save New View. 7. Select the gear icon to close the custom view setup page. The view is saved and can be selected from the view drop-down menu. How to edit a custom view The Default view and a view that is shared by another account user cannot be edited. A shared view can only be edited by the user that created the view. 1. From the view drop-down field, select the view to edit. 2. Select the gear icon. The custom view setup page is displayed. 3. Edit the view settings as required. 213

214 View Name - name displayed in the view drop-down list. To share this view with all account users- select the Share checkbox. If Share is not selected, the view is only available to you. Sort by - select the data type the view is to be sorted by and select by ascending or descending order. Filter by - select a data type and optionally enter a specific value or text to include in the filtered data view and select Add Filter. Shown Columns - displays the list of columns displayed in the view. To change the location of the column, select the column and move it to the desired location in the list order. To remove a column from the view, select the column and move it to the Hidden Columns section. Hidden Columns - displays the list of columns that are hidden from the view. To add a hidden column to the view, select the column and move it to the Shown Columns section. 4. To save the settings, select Update View. 5. Select the gear icon to close the custom view setup page. How to delete a custom view The Default view or a view that is shared by another account user cannot be deleted. A shared view can only be deleted by the user that created the view. 1. From the view drop-down field, select the view to delete. 2. From the upper right corner of a list view, select the gear icon. 214 Smart-Sync Synchronized Time Complete User Guide

215 3. Select Delete View. 4. Select the gear icon to close the custom view setup page. 215