OneVue Wi-Fi & PoE Synchronized Time Solution

Transcription

1 Monitoring Clocks OneVue Wi-Fi & PoE Synchronized Time Solution OneVue is a trademark of Primex. OneVue is an intelligent environmental monitoring and managed time solution. All other trademarks are the property of their respective owners. Copyright 2018 Primex. The Primex logo is a registered trademark of Primex. All Rights Reserved. 10/17/2018 Primex, Inc. 965 Wells Street Lake Geneva, WI Phone:

2 Legal Notice Copyright 2018 Primex. All rights reserved. Printed in the USA. Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of those agreements. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical or otherwise, for any purpose, without the prior written permission of Primex. About Primex Primex is a leading provider of solutions that automate and maintain facility compliance, increase efficiencies, enhance safety and reduce risk for enterprise organizations in the healthcare, retail pharmacy, education, manufacturing and business vertical markets. The solutions delivered by Primex include Environmental Monitoring, Managed Time and School Bell Scheduling. Worldwide Headquarters 965 Wells Street, Lake Geneva, WI Phone: info@primexinc.com

3 CONTENTS Monitor Clocks 4 Dashboard 5 To Do List 8 User Announcements 9 Clock State Specifications 10 Clock Status Specifications 11 View Clocks 12 View the State and Status of a Clock 13 View the State History of a Clock 14 View the Accuracy Log of a Clock 15 View Digital Events of Timers 16 Change the State of a Clock 17 Technical Support 19

4 MONITOR CLOCK S From the Dashboard and Reports, you can easily monitor the current state of all your clocks. In addition, from a clock profile you can view its current status, state history, accuracy logs, and the digital events transmitted by digital code blue and elapsed timers. From a profile, an authorized user can change the state of a clock.

5 Dashboard The Dashboard provides a consolidated view of the current state of all your clocks, your To Do list of report and system notifications, and system User Announcements. NOTE: Dashboard data automatically refreshes every five minutes. Optionally, you can manually refresh the data by selecting the browser refresh function. Circle view The account state circle displays a summary of the state of all clocks. The data displayed includes the quantity of clocks by each state. The circle line color visually represents the clocks in a specific state. If all clocks are in a Normal state, the circle view displays All Normal. From the circle view, you can: Select the text to filter the list view to only include those clocks in the selected state. Select the color of the circle to filter the list view to only include those clocks in the selected state. 5 Monitoring Clocks

6 6 List view The system default list view displays only those clocks that are in Warning state or Suspended state. From the list view you can select the Name link to view the clock profile. The Dashboard list view offers advanced filtering. The advanced filtering options allow you to either include (by) or exclude (out) specific data, set how many items are displayed in the view, and an Account Admin can set an account default view. Advanced List View settings The list view has a system Default view. While this view may suffice, the real usefulness is the ability to create and customize the list view to include specific data to meets your needs. Only the Dashboard list view provides the following settings. Apply filter to exclude specific data. In addition to filtering data "by" (include), you can apply to a filter to exclude data by selecting the "out" filter. For example you may not want display anything with a Suspended state - you would set the Filter to out, by State, and enter the text Suspended. Set how many items are displayed in the view. By default a maximum of 10 items are displayed. You can set a view to display 20, 50

7 or 100 items by default. Set an Account Default View. When a view is set to the Account Default View, this view is displayed by default for all system users. Only a user assigned to the Account Admin role can set the Account Default View. When selected the system automatically sets the view as a shared view, please do not disable the share setting. Example of advanced settings available from Dashboard list view Share a custom view with other users All lists views you create start out as private, meaning only you can see them. You can share list views with other users by selecting Share from your custom view. When shared, from the list view drop-down menu, each system user can select the shared view. 7 Monitoring Clocks

8 8 To Do List The Dashboard To Do list consists of report and account notifications associated to the role(s) and Business Unit(s) assigned to your user profile. To view the details of a To Do notification, select the notification link. To Do list notification types Order - indicates device preconfiguration is required to be completed for an order. Selecting the link opens the order device preconfiguration. Report - indicates an updated report is available. Selecting the link opens the reports view, from where you can view the most recent report.

9 User Anno uncem ents User Announcements highlight important messages on your Dashboard - an online communication method to share information with all system users. As an example, Primex may create an announcement to communicate a system wide update will be released on a specific date. Announcements are managed by your OneVue account or network admin or by Primex. NOTE: To close an announcement, select the X located in the upper-right corner of the announcement. 9 Monitoring Clocks

10 10 Clock State Specifications The State of a Clock identifies its current operating condition based on its last check-in to your OneVue account. When in a Warning state, its status identifies the condition that resulted in the device entering a Warning state. NOTE: If the State is blank the clock has been preconfigured by Primex, but it has not connected to your facility's network. Clock State definitions Normal state Operating as expected. Warning state Device is not operating as expected. Refer to the status, which identifies the condition that resulted in entering a Warning state. Suspended state System is not monitoring the device. When in this state, the device is not included in reports. The Suspended state is designed for use during a temporary condition, such as when a device is being repaired or during troubleshooting. Decommissioned state Device is no longer in use or operational. During this state, its data is not logged, stored or monitored. The Decommissioned state is designed to permanently disable a device from your OneVue account, such as when a device has been disposed of or has been returned to Primex. All historical data is retained in the system for reporting purposes.

11 Clock Status Specifications The Status indicates the condition that resulted in the Clock entering a Warning state. If its Status is blank and in a Normal state, the device is operating as expected. Status definitions NOTE: In addition to the statuses below, a Return to Normal status is a system generated status indicating a device returned to a Normal state after being in a Warning state. Unresponsive status The clock has not checked-in for more than the time period set in the Unresponsive Timeout setting in the clock gateway. NOTE: For wireless network (Wi-Fi) use, a failed check-in may be due to the Primex clock is not within range of a wireless signal or the wireless signal strength is not adequate for normal operation. NOTE: For PoE or Ethernet use, a failed check-in may be due to the clock gateway could not establish a connection to the network. Low Battery status During its last check-in, its battery voltage level was below expected levels. It's recommended to change the device's batteries. Time Sync Failure status During its last check-in, the clock failed to synchronize its time to a NTP time source. Hand Position Failure status Applies to analog clock models only. The daily hand verification check has failed for three consecutive days. Commonly this is due to a mechanical error that is internal to the clock. 11 Monitoring Clocks

12 12 View Clocks The Clocks view displays a list of all clocks in your OneVue account. To view your clocks go to Devices > Clocks. Data displayed Clocks View Name - uniquely identifies the clock. Typically set to the planned installation location of the clock. If a name is not provided, the system sets the name to the clock's 12-character gateway MAC address. Allows up to a maximum of 50 characters. It's recommended to develop a standard naming convention to allow the clock to be easily located when maintenance is required. Selecting the Name link opens the clock profile. Clock Type - identifies the type of clock. Last Check-In - date and time of the clock's last check-in to OneVue. Gateway ID - the clock's gateway. A gateway is the component of a Primex clock that transmits clock data to and from your OneVue account. The value is the unique MAC address assigned to the Primex clock and is printed on the clock label. Selecting the link opens the gateway profile. State - current state of the clock. For more information, see "Clock State Specifications" on page 10. Status - current status of the clock. For more information, see "Clock Status Specifications" on the previous page. Update Pending - The Update Pending status is set to Yes when a setting change is scheduled to be downloaded to the device during its next check-in to OneVue.Setting changes take effect when downloaded to the device. Once downloaded, its Updating Pending status is set to No.

13 View the State and Status of a Clock From the profile of a clock, you can view its current State and Status. How to view the state and status of a clock: 1. Go to Devices > Clocks. 2. From the list select the Name link of the clock. State displays the current state of the device. For more information, see "Clock State Specifications" on page 10. Status displays the current status of the device. For more information, see "Clock Status Specifications" on page Monitoring Clocks

14 14 View the State History of a Clock The system stores all state changes - allowing you to view the historical operating conditions of a device. How to view the state history of a clock 1. Go to Devices > Clocks. 2. From the list, select the Name link of the device. 3. From the State History, select View. 4. Set the date range to include. Go To Clock Start Date - when selected, sets the Start Date to the date the device was added to your OneVue account. Backward 1 Week - when selected, sets the start date back seven days. Start Date - select the start date of the date range to display. End Date - select the end date of the date range to display. Forward 1 Week - when selected, sets the start date forward seven days. The state history for the date range specified is displayed. Data displayed State History View Change Date/Time - date and time the state change occurred, either by the system or from a state change completed by a user. State- the state the device was set to. For more information, see "Clock State Specifications" on page 10. Reason - status of the device that resulted in the state change or the system generated status. For more information, see "Clock Status Specifications" on page 11. If the state change was completed by a user, the reason entered by the user is displayed. User - if the state change was completed by a user, the name of the user that made the state change is displayed.

15 View the Accuracy Log of a Clock The Accuracy Log is a summary of the clock's check-in history and its drift and NTP accuracy log. This data may be helpful when troubleshooting the time accuracy of a clock. How to view the accuracy log of a clock 1. Go to Devices > Clocks. 2. From the list, select the Name link of the device. 3. From the Accuracy Log, select View. Data displayed Accuracy Log View Check-In Date/Time - date and time the device checked-in to your OneVue account. During each check-in, its accuracy data is transmitted to your OneVue account. Gateway ID - the gateway of the device. Selecting the link opens the gateway profile. Drift (sec) - the number of seconds of free running time drift that occurred between the last time synchronization with an NTP Server. Free running time drift is how many seconds the internal time keeping drifted off from its last time sync (check-in) with a NTP Server. As an example, if a device checks-in once a day at the same time every day and the drift is 0.35 seconds, this indicates in the last 24 hours the device drifted 0.35 seconds or 1.46 milliseconds per hour from its last NTP time sync. A drift less than a one second per day is normal. More than one second may indicate a hardware problem. Devices often drift differently depending on their quality, the exact power they get from the battery, the surrounding temperature and other environmental variables. Thus, the same device can have different drift rates at different occasions. Unavailable indicates during its connection to a NTP Server, it failed to obtain time or was invalid. NTP Accuracy (sec) - the accuracy of the NTP time received. The accuracy value takes into account the internal time accuracy of the NTP Server, as well as any network delays. Using an internal Stratum 1 time server gives the lowest, best time accuracy possible. External Servers or servers that are not properly synchronized to a time reference typically yield higher less accurate values. Less than 200ms is normal. If greater than 200ms the use of an internal NTP Server is recommended. Unavailable indicates during its connection to a NTP Server, it failed to obtain time or was invalid. 15 Monitoring Clocks

16 16 View Digital Events of Timers A Digital Event is a specific action of an Elapsed or Code Blue Timer invoked by use of the timer switch control. During each timer's checkin, its digital events are transmitted to your OneVue account. Typically each digital event has a start and stop action and either a count up, count down, or code blue type of event. How to view the digital events of a timer 1. Go to Devices > Clocks. 2. From the list, select the Name link of the clock. 3. From the Digital Event History, select View. The historical digital events of the timer are displayed. Data displayed Digital Event History View Time of Event - date and time of event. Event Type - type of event that took place. Events include Count Up, Count Dow, Code Blue. Event Action - the action that took place, which is invoked by the timer control switch. Actions included Display, Start, Stop, Reset. Timer Value - value of the timer at the time of the event. Comments - comment added by a user. Add/Edit Comment - allows a user to add a new comment or edit the existing comment.

17 Change the State of a Clock Although the system monitors and manages the state of your devices, the state change feature is designed to provide a function that allows an authorized user to change the state of a device. A state change is performed from a clock profile. You can also change the state of multiple devices at the same time. Considerations when changing the state of a device Should only be performed if a condition warrants manually changing its state.. When you change the state of a device to a Warning state, upon each check-in the system automatically sets the state transmitted by the device. Therefore, if a subsequent check-in results in a Normal state, the system automatically sets the device to a Normal state. If the device is set to a Suspended or Decommissioned state, a subsequent check-in with a Normal or Warning state does not change its state. Therefore, a state change is required to be completed to change the state from Suspended or Decommissioned. All changes are logged, including the date and time the state change was made, the user that performed the change, and the reason the change was performed. The state change details are viewable from the clock state history. How to change the state of a Clock 1. Go to Devices > Clocks. 2. Select the Name link of the device. 3. Select Show Advanced Options. 4. From the New State Change drop-down menu, select the state the device is to be changed to. 5. From the Reason field, enter the condition that warranted changing the state. 6. Select Change State. The device's state is changed. Any statuses associated to the previous state are cleared. 17 Monitoring Clocks

18 18 How to change the state of multiple device at the same time You can easily change the state of multiple device at the same time. All of the selected devices are changed to the state selected during this procedure. 1. Go to Devices > Clocks. 2. From the list, select the devices that are to be changed. 3. Select Change State. The Mass Change State window is displayed. 4. From the New State drop-down menu, select the state to be changed to. 5. Enter a Reason the state change is being performed. 6. Select Change State of All Selected Clocks. The state is changed for all of the selected devices. Any statuses associated to the previous state are cleared.

19 TECHNICAL SUPPORT You may require Technical Support when you have questions about product features, system configuration or troubleshooting. Support services are delivered in accordance with your organization's support agreement, end user licenses agreements, and warranties, either with a Primex Certified Sales and Service Partner or directly with Primex. Support through Primex Certified Sales and Service Partners Ensuring our customers experience excellent service is of utmost importance to Primex. Our network of Certified Sales and Service Partners offer technical support services for Primex products. If you have purchased Primex products or have a service agreement with a Primex Partner, they are your primary contact for all Technical Support inquires. When contacting Primex Technical Support Make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer or device on which the problem occurred, in case it's necessary to replicate the problem. When you contact Primex Technical Support, please have the following information available: Customer ID/Account Name Problem description/error messages Device hardware information Troubleshooting performed before contacting Primex Recent network changes Primex Technical Support Hours 8:00 a.m. to 5:00 p.m. CST Monday through Friday Phone: techsupport@primexinc.com Web: 19 Monitoring Clocks