Remedy ITSM Work Order Management User Guide
|
|
- Esther Skinner
- 6 years ago
- Views:
Transcription
1 Remedy ITSM Work Order Management User Guide For use by MAE support staff with Remedy ITSM at Missouri S&T Version 1.4 January 9, 2013
2 Revision History Version Date Modified Author Modification /26/12 Melissa Deatz First Draft 1.2 1/3/13 Melissa Deatz Added Allen Flerlage s changes from the work order non- support user guide where applicable /4/13 Melissa Deatz Renamed document title and added Version, Date, Revision History and Audience 1.4 1/9/13 Lauren Oswald Updated style and format to more clearly identify intended audience (support staff vs customers) and specific area within Remedy (ie. Work Order Management) Table of Contents 1.0 Getting Started Logging into Remedy Creating New Work Orders Navigating to New Work Orders New Work Order Fields Creating a New Work Order with a Customer with a Common Last Name Creating a New Work Order with an Uncommon Last Name See Detail Information about the Customer Hover Over for Details Page 2
3 2.7 Create a New Work Order with a Template Create a New Work Order without a Template Assigning a Work Order to Yourself Searching Work Orders Creating a New Search from the Search Form Search Work Orders by Work Order ID Search Work Orders by Customer Clearing out the Customer Details from the Search Loading a Recent Search Saving a Search Running a Saved Search Managing Saved Searches Updating Work Orders Adding Work Details to a Work Order Adding Attachments to a Work Order Adding Multiple Attachments and Options Creating Tasks for a Work Order Adding a Task to a Work Order The Work Order Console Navigating to the Work Order Console Using Show and Filter by Selections Adding More Filters Page 3
4 1.0 Getting Started 1.1 Logging into Remedy Go to Put in your User Name (SSO) and password. If you have trouble logging in, try putting in your domain followed by the backslash (\)then your username. If you stayed logged into remedy overnight, logout and close your browser before logging back into remedy. The Web Server will log you out after 1 hour of inactivity. Page 4
5 This will now take you to the Overview Console. 2.0 Creating New Work Orders 2.1 Navigating to New Work Orders 1. Click on the Applications List. 2. Hover over Service Request Management. 3. Click on New Work Order. The new Work Order form appears. Page 5
6 2.2 New Work Order Fields Work Order ID - Generated automatically by the system. This is a unique number for each work order. Company- Campus of the customer. This can be used to narrow down the customer or will be auto generated from the customer search. Customer- The name of the customer. Type in the customer last name to find possible matches, or click on the Search icon. Contact- If the customer and the contact for the incident are different. The Notes field is used for initial contact with the customer. Template- If the work order is a common occurrence then a template may have been predefined. The Summary should be no longer than a sentence long and should be in the customer s words concerning the request. Work Order Type The request type: general or project. Request Manager fields are the requesting: Support Company Campus: S&T or St. Louis; Support Organization MAE; Support Group Name MAE Electronic, Incoming, Mechanical, or Rapid Prototyping; Request Manager Ken Schmid or Mitch Cottrell Service- Not currently used. Request Assignee fields are assigned to the request and have the same values as the Request Manager fields. Status- The current status of the order. It defaults to New, but if you assign the request to yourself, then status will need to be set to In Progress, Resolved, or Closed. Status Reason - If status is set to Pending, Resolved, Closed, or Canceled then this field is required. Priority - The priority of the work order: critical, high, medium, or low. Note: The bold fields are required fields. Page 6
7 2.3 Creating a New Work Order with a Customer with a Common Last Name 1. Next to the Customer field Click the Search icon 2. Type in any known values and click the Search button 3. Select the correct choice out of the bottom panel Page 7
8 2.4 Creating a New Work Order with an Uncommon Last Name 1. Click in the Customer field (C) 2. Begin to type in the last name(at least 3 or 4 letters) 3. Continue to type until you see the correct name 4. Click on the correct one Page 8
9 2.5 See Detail Information about the Customer 1. Click on the Customers Details button next to the Customers field. 2. You can review the People Information. 3. Click the Close button. You cannot change this information. If contact information has changed, it should be noted in the Notes field (E). Page 9
10 2.6 Hover Over for Details 1. Let your mouse rest over the Customer field Details icon. 2. The details will appear after a couple of seconds 3. If you move you mouse away, it will disappear. Hover over can be used on the Customer, Contact, Assigned Group, and Assignee fields. If a Sensitive flag appears next to the Customer field, this customer has exercised his or her FERPA privacy rights. Therefore, IT is not allowed to provide any contact information to anyone for any reason and must use the data only in the context of the given incident. Page 10
11 2.7 Create a New Work Order with a Template 1. From the Applications menu, select Service Request Management, then New Work Order or from the Work Order Console select Functions, then New Work Order. OR 2. Select Company from the list. Page 11
12 3. Enter the last name in the Customer field and click on the magnifying glass icon. 4. At the People Search window, select the customer. 5. Enter a note in the Notes field if desired. Page 12
13 6. In the Template field, click on the magnifying glass icon. 7. At the Available Templates window, select a template, and click the Select Template button. 8. Verify that the Template, Summary, Work Order Type, Support Company, Support Organization, and Support Group Name fields populate. Page 13
14 9. Under Request Manager, select the Support Company, Support Organization, and Support Group Name. 10. Save the work order. Page 14
15 2.8 Create a New Work Order without a Template 1. From the Applications menu, select Service Request Management, then New Work Order or from the Work Order Console select Functions, then New Work Order. OR 2. Select Company from the list. Page 15
16 3. Enter the last name in the Customer field and click on the magnifying glass icon. 4. At the People Search window, select the customer. 5. Enter a note in the Notes field if desired. Page 16
17 6. Enter a description of the request in the Summary field. 7. Select Work Order Type from the list. 8. Under Request Manager, select the Support Company, Support Organization, and Support Group Name. 9. Save the work order. Page 17
18 You can create another work order from the New Work Order form by clicking the green plus symbol at the top left of the screen. You may navigate to the Search form from the New Work Order form by clicking on the blue search icon at the top left of the screen. Note: Use of the Web browser back button is discouraged. Instead use the icons and menu options provided. 2.9 Assigning a Work Order to Yourself 1. On the Quick Actions pane select the top choice of Assign to Me 2. If you belong to more than one group, select it from the popup window 3. Select the OK button If you only belong to one group you will not need to press the OK button. Page 18
19 3.0 Searching Work Orders 3.1 Creating a New Search from the Search Form 1. Click the New search button at the top of the screen 2. If changes have been made since the last save, you will be prompted to save the current request 3. Clicking Yes will save the changes and bring up a new search form. 3.2 Search Work Orders by Work Order ID 1. At the Overview Console, from the Applications menu, select Service Request Management, then Work Order Console, then Search Work Order. 2. At the Work Order (Search) window, enter an existing work order ID in the Work Order ID field. Page 19
20 3. Click Search in the top menu bar. The corresponding work order appears. 3.2 Search Work Orders by Customer You can also search for work orders by customer name. 1. Next to the Customer field click Page 20
21 the search icon. 2. Type in the customer values, and click the Search button. 3. Select the correct choice from the bottom panel. 4. Click on the Select button. 5. Click on the Search button at the top menu bar. Work orders matching the customer name appear. Page 21
22 Note: You can also search for work orders by Work Order Type, Request Manager fields, Request Assignee fields, or Status. 3.5 Clearing out the Customer Details from the Search 1. Click the Clear Customer Details button next to the Customer field. 3.6 Loading a Recent Search 1. Click on the Searches button. 2. Hover over Load Recent. 3. Click on the search that you want to run. 3.7 Saving a Search 1. Run a search. Note: The last five searches you perform are saved under the Page 22
23 Searches menu. 2. Click on Searches. 3. Click on Save Search 4. Type in a name for the search in the Search Name field. 5. Click the OK button. 3.8 Running a Saved Search 1. Click on Searches. 2. Hover over Run My Searches. Page 23
24 3. Click on the Search you want to run. 3.9 Managing Saved Searches 1. Click on Searches. 2. Click on Manage My Searches 3. Click on a saved search you wish to disable. 4. Click on the Disable button. 5. Click on a search that you wish to delete. 6. Click on the Delete button. 7. Click on the Save button. Disabled searches will not show up under Run My Searches. Page 24
25 4.0 Updating Work Orders 4.1 Adding Work Details to a Work Order 1. At the Work Order Console, select an existing work order. 2. In the Add Work Info Notes field, type your work information you want to add. 3. Under More Details, click on the Add button. 4. Verify the Notes you typed are now populated in the Work Detail with the Type, Notes, and Submit Date. Page 25
26 4.2 Adding Attachments to a Work Order 1. At the Work Order Console, select an existing work order. 2. If you would like to add an attachment, under More Details, click the folder icon. 3. At the Add Attachment window, click on the Browse button. 4. Select the file. Page 26
27 5. Click on the Open button. 6. Click the OK button. 4.3 Adding Multiple Attachments and Options 1. Click on More Details on the bottom right hand side of the screen. 2. Add up to two more attachments using the same 4.2 steps above. 3. You can lock the Work Details record so that it cannot be edited or deleted. Change the radio button next to Locked to Yes. 4. Make the record viewable to the customer by selecting the Public radio button next to View Access. Page 27
28 5. Click the Save button. Any records marked Public can be seen by the customer in the SRM. The file attachment can be up to 60 Mb and only files types that are allowed by the Outlook Exchange Server. 5.0 Creating Tasks for a Work Order 5.1 Adding a Task to a Work Order 1. At the Work Order Console, select an existing work order. 2. When the Work Order appears, click on the Tasks tab. Page 28
29 3. Under Request Type, select Ad hoc from the list. 4. Click Relate. 5. At the Task window, enter a name for the task in the Name field. 6. Enter a description of the task in the Summary field. Note: The Notes and Priority fields are optional. Page 29
30 7. Click on the Assignment/Dates tab. 8. Select Assignee Company, Assignee Organization, Assignee Group, and Assignee from the drop- down menus. Page 30
31 9. Select whether or not you would like to notify the assignee. 10. Click Save. 11. The Work Order window returns. Verify the Task populated. Page 31
32 6.0 The Work Order Console 6.1 Navigating to the Work Order Console 1. Click on the Applications List. 2. Hover over Service Request Management. 3. Click on Work Order Console. Page 32
33 6.2 Using Show and Filter by Selections 1. Click on the drop down triangle next to Show. 2. Click on the Work Orders you want to see. 3. Note the Work Orders counts in the upper left hand corner. 4. Click on the drop down triangle next to Filter By. 5. Hover over Defined Searches. 6. Hover over and select the criteria for the work order. 7. Click on the Priority or Impact to filter by that group 8. Double click to open that work Page 33
34 order. If the incident list does not change after applying the filter, or if it shows 0 results, click on the refresh button on the far right hand side of the screen. 6.3 Adding More Filters 1. Click on the More Filters button 2. Click on the drop- down triangle next to a criteria. 3. Select a value for the criteria. 4. Choose additional criteria if needed. 5. Click the Apply button Page 34
35 Page 35
Remedy ITSM Quick Start Guide
Remedy ITSM Quick Start Guide COPYRIGHT / USE OF TRADEMARKS Copyright 2012 by the Board of Curators, University of Missouri. Trademarked names appear throughout this book. Rather than list the names and
More informationRemedy ITSM Service Request Management Quick Start Guide (MAE Work Order)
Remedy ITSM Service Request Management Quick Start Guide (MAE Work Order) For use by customers of Mechanical and Aerospace Engineering (MAE) services regarding work order requests within Remedy ITSM at
More informationIntroduction...4. Purpose...4 Scope...4 Manitoba ehealth Incident Management...4 Icons...4
Remedy Incident Management Version 3.2 Modified: 08/24/2017 TABLE OF CONTENTS Introduction...4 Purpose...4 Scope...4 Manitoba ehealth Incident Management...4 Icons...4 Incident Stages Overview...5 Identification
More informationCenter for Faculty Development and Support. Google Docs Tutorial
Center for Faculty Development and Support Google Docs Tutorial Table of Contents Overview... 3 Learning Objectives... 3 Access Google Drive... 3 Introduction... 4 Create a Google Document... 4 Upload
More informationIntroduction Purpose... 4 Scope... 4 Icons Getting Started Logging In... 5 Logging Out... 5 Getting Help... 6 Navigating...
Remedy Basic Features Version 2.2 Modified: 12/01/2017 TABLE OF CONTENTS Introduction... 4 Purpose... 4 Scope... 4 Icons... 4 Getting Started... 4 Logging In... 5 Logging Out... 5 Getting Help... 6 Navigating...
More informationChapter 4.23: Using the Client Access Portal
Chapter 4.23: Using the Client Access Portal Overview This chapter will guide you through logging into and using the Client Access Portal. The Client Access portal will give you the ability to view open
More informationTraining Manual for Researchers. How to Create an Online Human Ethics Application
Training Manual for Researchers How to Create an Online Human Ethics Application What is in this document This manual is intended to provide general tips on using functionality specific to QUEST online
More informationEZ Net Authorization Inquiry
EZ Net Authorization Inquiry 1. Go to portal.humboldtipa.com You will see a login screen that should look similar to this: 2. Go to the Login area and type in the Username and Password you were provided
More informationMaximo Self Service Center
Maximo Self Service Center Once you have received an email regarding your registration approval, go to the following web address: https://maximo.mysodexo.com Log in to the Self Service Center: Your User
More informationBASIC NAVIGATION & VIEWS...
Content Overview VISUAL TOUR... 5 NEW FEATURES IN OUTLOOK 2010... 6 BASIC NAVIGATION & VIEWS... 7 SETTING PREFERENCES... 7 Creating an Outlook Shortcut... 7 Choosing a Startup View... 7 CUSTOMIZING INBOX
More informationCAREERTECH INFORMATION MANAGEMENT SYSTEM (CTIMS) TECHNOLOGY CENTER BUSINESS MASTER GUIDEBOOK. Information Management Division
CAREERTECH INFORMATION MANAGEMENT SYSTEM (CTIMS) TECHNOLOGY CENTER BUSINESS MASTER GUIDEBOOK Information Management Division March 26, 2018 Table of Contents Logging in to CTIMS... 1 Help and Troubleshooting...
More informationScheduling Module Client Booking Quick Guide Online-Scheduling
Scheduling Module Last Updated: November 26, 2009 System Administration Contact: Colin Bryant Phone: 604-822-7374 E-mail: PsychIT@exchange.ubc.ca Logon to Book King Enter the following URL into your address
More informationLife After Webmail Reference Guide
Life After Webmail Reference Guide (An Introduction to Outlook Web Access 2007 Client User Interface) https://owa.wiu.k12.pa.us Westmoreland Intermediate Unit Information Technology Services 102 Equity
More informationThe following are trademarks of RightNow Technologies, Inc.: RightNow SmartSense; RightNow Service; and SmartAssistant.
STUDENT RELATIONSHIP MANAGEMENT (SRM) SYSTEM Disclaimer Any data used in this document and course is fictitious and any resemblance to current or past students or staff of The University of New England
More informationHGC SUPERHUB HOSTED EXCHANGE
HGC SUPERHUB HOSTED EXCHANGE EMAIL OUTLOOK WEB APP (OWA) 2010 USER GUIDE V2013.6 HGC Superhub Hosted Email OWA User Guide @ 2014 HGC. All right reserved. Table of Contents 1. Get Started... 4 1.1 Log into
More informationUser Guide. Product: GreenFolders. Version: 3.8
User Guide Product: GreenFolders Version: 3.8 Release Date: October 2014 GreenFolders 3.8 User Guide Introduction Table of Contents 1 Introduction... 6 2 General Information... 7 2.1 Login Procedure...
More informationORACLE RDC ONSITE RESEARCH COORDINATOR TRAINING
ORACLE RDC ONSITE RESEARCH COORDINATOR TRAINING TRAINING REQUIREMENTS RDC system training is designed and conducted for access to OnSite. Additional RDC training will be provided on a per study basis by
More informationORACLE RDC ONSITE RESEARCH COORDINATOR TRAINING
ORACLE RDC ONSITE RESEARCH COORDINATOR TRAINING TRAINING REQUIREMENTS RDC system training is designed and conducted for access to OnSite. Additional RDC training will be provided on a per study basis by
More informationWeb Access to with Office 365
Web Access to Email with Office 365 Web Access to email allows you to access your LSE mailbox from any computer or mobile device connected to the internet. Be aware, however, that Outlook 365 looks and
More informationFlex Reg For Learning & Development and Wellness programs
Flex Reg For Learning & Development and Wellness programs Office of Human Resources 08/01/2014 Table of Contents General Information... 2 Logging In to Flex Reg... 3 Search Courses and Build Schedule...
More informationProject Costing Creating a Project - 31f... 4 Project Activities - 31f... 7 Maintaining Project Activity Status... 9 Modifying a Project
PROJECT COSTING Table of Contents - 30... 3 Creating a Project - 31f... 4 Project Activities - 31f... 7 Maintaining Project Activity Status... 9 Modifying a Project Activity...11 Managing Project Cost
More informationBengal Success Portal
Bengal Success Portal Adviser Guide Welcome to the Bengal Success Portal! The Bengal Success Portal gives you a convenient way to keep track of your students and ensure timely intervention with instructors,
More informationGuide for Researchers: Online Human Ethics Application Form
Guide for Researchers: Online Human Ethics Application Form What is Quest Quest is our comprehensive research management system used to administer and support research activity at Victoria University.
More informationEVERY NATION OUTLOOK WEB ACCESS (OWA) USER S GUIDE
EVERY NATION OUTLOOK WEB ACCESS (OWA) USER S GUIDE Exchange 2003 Version Revised September 2005 TABLE OF CONTENTS WHAT S NEW IN OWA 2003?...2 General...2 Inbox and Message Composition...2 Tasks...2 INTRODUCTION
More informationObjective New User Guide
Objective New User Guide 2016-2017 1 Guide Index Navigation P.3 Displaying Document Information (Metadata) P.4 Finding Documents P.5 Editing, Releasing and Document States P.6 Saving Documents into Objective
More informationE: W: avinet.com.au. Air Maestro Training Guide Document Library Module Page 1
E: help@avinet.com.au W: avinet.com.au Air Maestro Training Guide Document Library Module Page 1 Contents Assigning Access Levels... 3 Document Library Overview... 4 Sort Documents... 4 Find Documents...
More informationIT Quick Reference Guides Using the Online Ticketing System (mysupport)
IT Quick Reference Guides Using the Online Ticketing System (mysupport) isupport Guides This guide covers using the Online Ticketing System, or mysupport, to submit tickets, browse knowledgebase articles
More informationDSS User Guide. End User Guide. - i -
DSS User Guide End User Guide - i - DSS User Guide Table of Contents End User Guide... 1 Table of Contents... 2 Part 1: Getting Started... 1 How to Log in to the Web Portal... 1 How to Manage Account Settings...
More informationAlfresco Alfresco Explorer QuickStart
Alfresco 4.2.0 Contents... 3 Important notes...3 Starting with Explorer... 3 Toolbar... 4 Sidebar... 4 Working area...4 Logging in... 5 Adding new users...5 Creating spaces and content... 7 Creating a
More informationOffice 365: . Accessing and Logging In. Mail
Office 365: Email This class will introduce you to Office 365 and cover the email components found in Outlook on the Web. For more information about the Microsoft Outlook desktop client, register for a
More informationContents Welcome to Halo... 3 Secure Sign-In... 4 Forgot Password... 4 Messages... 5 Create and Send a Message... 5 Message Enhancements...
Halo Web App GUIDE Contents Welcome to Halo... 3 Secure Sign-In... 4 Forgot Password... 4 Messages... 5 Create and Send a Message... 5 Message Enhancements... 6 Quick Note... 6 Mark as Urgent... 6 Add
More informationOUTLOOK WEB ACCESS (OWA) USER S GUIDE. Exchange 2003 Version - OWA Guide
OUTLOOK WEB ACCESS (OWA) USER S GUIDE Exchange 2003 Version - OWA Guide TABLE OF CONTENTS WHAT S NEW IN OWA 2003?...2 General...2 Inbox and Message Composition...2 Tasks...2 INTRODUCTION TO OWA...3 Web-Based
More informationBMC Remedy Incident Management Quick Start User Guide Training Manual. Version 3.0
BMC Remedy Incident Management Quick Start User Guide Training Manual Version 3.0 2 Table Contents: Quick Start User Guide How to set up your Profile... 3 How to set up your Preferences... 3 How to create
More informationOutlook Web Access Exchange Server
Outlook Web Access Exchange Server Version 2.0 Information Technology Services 2008 Table of Contents I. INTRODUCTION... 1 II. GETTING STARTED... 1 A. Logging In and Existing Outlook Web Access... 1 B.
More information700 Fox Glen Barrington, Illinois ph: [847] fx: [847] Webmail System User Guide
700 Fox Glen Barrington, Illinois 60010 ph: [847] 842-9570 fx: [847] 842-0190 www.excaltech.com support@excaltech.com Webmail System User Guide Last Updated May 10, 2010 -2- Table of Contents Welcome and
More informationDormant Accounts Fund. Technical Guide for Applications
Dormant Accounts Fund Technical Guide for Applications July 2018 1 Contents New and Existing Applicants... 3 Important Information... 3 Other Relevant Information... 4 Section 1 - Hints and Tips for completing
More informationRHS INFORMATION SERVICES TECHNOLOGY GUIDE. PeopleAdmin User Guide
RHS INFORMATION SERVICES TECHNOLOGY GUIDE PeopleAdmin User Guide Overview The RHS People Admin system offers a paperless, centralized method whereby applicants can apply for RHS jobs online and RHS hiring
More informationHP Intelligent Management Center SOM Administrator Guide
HP Intelligent Management Center SOM Administrator Guide Abstract This guide contains comprehensive conceptual information for network administrators and other personnel who administrate and operate the
More informationOutlook 2007 Web Access User Guide
Outlook 2007 Web Access User Guide Table of Contents Page i TABLE OF CONTENTS OUTLOOK 2007 MAIL... 1 Launch Outlook Web Access... 1 Screen Elements... 2 Inbox... 3 Read Mail... 3 Delete a Message... 3
More information25 Live Scheduling System Student Instructions
25 Live Scheduling System Student Instructions Students will now be able to reserve the small study rooms in the Learning Commons. This guide will give you simple instructions on how to do this. Once at
More informationFrequently Asked Questions
Frequently Asked Questions ACCESS AND NAVIGATION 1. Can I change my password? 2. What are the guidelines for a new password? 3. What types of information will I get in RDC news? 4. I closed RDC Onsite
More informationCampus Reservations 25Live Training Manual
Campus Reservations 25Live Training Manual www.luc.edu/campus_reservations 773.508.8117 campus reservations@luc.edu What is 25Live? 25Live is our web based scheduling application. It can be accessed from
More informationAdminiTrack. User s Guide. Updated February 26, 2019
AdminiTrack User s Guide Updated February 26, 2019 Table of Contents Welcome... 5 Getting Started Topics... 6 Getting Started for Administrators... 7 Getting Started for New Users... 7 I did not receive
More informationResource Account Instructions
Resource Account Instructions Contents: click to skip to a section Managing a Resource Email Account in Outlook Overview of Resource Accounts for Owners... 2 Email Retention and Archives... 2 Accessing
More informationWEBUS Web Updating System Client User s Guide
WEBUS Web Updating System Version 2.3 TelVue Virtual Television Networks 16000 Horizon Way, Suite 500 Mt. Laurel, NJ 08054 Phone (800) 885-8886 (TVTN) Fax (856) 886-7411 www.tvtn.tv Table of Contents WEBUS...
More information700 Fox Glen Barrington, Illinois ph: [847] fx: [847] Webmail System User Guide
700 Fox Glen Barrington, Illinois 60010 ph: [847] 842-9570 fx: [847] 842-0190 www.excaltech.com support@excaltech.com Webmail System User Guide Last Updated November 7, 2017 -2- Table of Contents Welcome
More informationHow to create and send a new . NOTE: See different guide for repurposing an existing
How to create and send a new email NOTE: See different guide for repurposing an existing email 1 Log into marketo at https://rufsso.rutgers.edu/ 2 Remember You will need a NetID and password to log in
More informationColligo Engage Outlook App 7.1. Connected Mode - User Guide
7.1 Connected Mode - User Guide Contents Colligo Engage Outlook App 1 Benefits 1 Key Features 1 Platforms Supported 1 Installing and Activating Colligo Engage Outlook App 2 Checking for Updates 3 Updating
More informationGetting Started With Web Mail Help Desk
INET010 Feb 2008 Getting Started With Web Mail Help Desk Overview... 1 Login and Logout... 2 Basic Navigation... 2 Basic Tasks... 2 Using Folders... 5 Attachments... 7 Address Book... 8 Options and Other
More informationGuide for Researchers: Online Human Ethics Application Form
Ethics & Integrity Research Office HUMAN RESEARCH ETHICS ONLINE APPLICATION October 2016/V1.03 Guide for Researchers: Online Human Ethics Application Form ENQUIRIES Senior Human Ethics Officer University
More informationKean University. System Guide. cougar.kean.edu. Your window to the world
Kean University E-Mail System Guide cougar.kean.edu www.kean.edu Your window to the world USING KEAN UNIVERSITY E-MAIL SYSTEM (COUGAR) This document is divided into three sections: Messenger Express Basics:
More informationSite Manager. Helpdesk/Ticketing
Site Manager Helpdesk/Ticketing Ticketing Screen The Ticket Summary provides a breakdown of all tickets allocated to the user. By default, tickets are listed in order by ticket ID. Click column headings
More informationOutlook Web Access (OWA) Tutorial
Outlook Web Access (OWA) Tutorial Outlook Web Access 2010 allows you to gain access to your email messages, calendars, contact, tasks and public folders from any computer with internet access. How to access
More informationTable of Contents 1. ABOUT THE GIS PANGEA SYSTEM 5 2. HOME DASHBOARD OVERVIEW MANAGER DASHBOARD OVERVIEW 66
Table of Contents 1. ABOUT THE GIS PANGEA SYSTEM 5 PANGEA SYSTEM REQUIREMENTS 5 PANGEA MOBILE COMPATIBILITY 6 LOGGING IN TO PANGEA 6 MANAGING USER ACCOUNT SECURITY AND DELEGATE INFORMATION 13 ABOUT SESSION
More informationUser s Guide for SMFA Opportunity Seekers
User s Guide for SMFA Opportunity Seekers https://www.myinterfase.com/artsource/student NEW STUDENT ACCOUNTS: > Enter standardized username and password to login: USERNAME: PASSWORD: your SMFA email address
More informationEMS Walk. Browse Events: Events in University Housing Space
EMS Walk This guide explains the various components of University Housing s Event Management System (EMS) and provides step-by-step instructions for new users. EMS Web App Home Page (formerly Virtual EMS)
More informationWEB TIME SUPERVISOR GUIDE
Revised 02/23/2018 WEB TIME SUPERVISOR GUIDE CLIENT RESOURCE PAYLOCITY.COM TABLE OF CONTENTS Web Time... 3 Home... 15 Employees... 28 Reports... 130 Web Kiosk Setup... 132 Glossary... 156 Index... 158
More informationICON Laboratory Services, Inc. isite User Guide
ICON Laboratory Services, Inc. isite User Guide TABLE OF CONTENTS Section 1 Introduction and Creating an Account in isite... 2 Section 2 Log In... 3 2.1 Selecting a Study... 3 Section 3 Viewing Lab Reports...
More informationEZ-NET Authorization Submission
EZ-NET Authorization Submission 1. Go to portal.humboldtipa.com You will see a login screen that should look similar to this: 2. Go to the Login area and type in the Username and Password you were provided
More information1. In Outlook click on the blue (2013) or yellow (2010) File tab in the top left corner of the window. 2. Click on + Add Account
This tutorial explains the two methods for accessing a shared mailbox. Users with Full Access to the mailbox should use method 1. Those who have folder level access to the mailbox should use method 2.
More informationIBM Notes Client V9.0.1 Reference Guide
IBM Notes Client V9.0.1 Reference Guide Revised 05/20/2016 1 Accessing the IBM Notes Client IBM Notes Client V9.0.1 Reference Guide From your desktop, double-click the IBM Notes icon. Logging in to the
More informationerequest Frequently Asked Questions
Which browsers work with? The following browsers are compatible with version 3.5. Internet Explorer version 8 Internet Explorer version 9 Firefox (Mozilla) Chrome (version 28) Safari (prior to version
More informationQuick Reference Guide. for Unit Secretaries and OB Unit Secretaries
Quick Reference Guide Quick Reference Replace Guide w Table of Contents Introduction to SCM 4 4 Log on to SCM 4 Log off SCM 4 View the Patient Chart 4 4 Find a Patient 5 View Patient Allergies 5 View Orders
More informationWELCOME UVAHS REMEDY INCIDENT MANAGEMENT
WELCOME UVAHS REMEDY INCIDENT MANAGEMENT 1 Course Material Index Updating and Resolving Incidents Assigning, Re-Assigning, Updating and Resolving Incidents Additional Modules: Introduction Logging In and
More informationOffice365 Outlook. The username is your complete employee number followed
Office365 Outlook Sign In 1. Navigate to the shortcut for Office 365 on your desktop or enter the following url: http://portal.dekalbschoolsga.org. 2. Enter the username and password for your 365 account.
More informationCommittee Chair Dashboard User Guide
Committee Chair Dashboard User Guide Last updated by Gareth Driver 4/6/2017 Table of Contents 1 For Chairs of Standing Committees... 2 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 Log in to MyTRB... 2 Navigate
More informationHalo Administrator GUIDE
Halo Administrator GUIDE Contents Welcome to Halo... 3 Secure Sign-In... 4 Forgot Password... 4 Messages... 5 Create and Send a Message... 5 Message Enhancements... 6 Quick Note... 6 Mark as Urgent...
More informationConfiguring Microsoft Outlook to Connect to Hosted Exchange Service
Configuring Microsoft Outlook to Connect to Hosted Exchange Service Configuring Microsoft Outlook for Hosted Exchange Service Version: 1.0 Updated on: April 27, 2011 Page 1 of 7 TABLE OF CONTENTS Configuring
More informationIT Access Portal User Guide (Employees)
IT Access Portal User Guide (Employees) Introduction The University of Salford IT Access Portal provides University employees with secure, off-campus access to core IT applications and resources; for example:
More informationGreenFolders User Manual
GreenFolders User Manual Welcome! Welcome to GreenFolders the Electronic Records Management Solution. GreenFolders allows you to store and retrieve files with many easy-to-use features for working with
More informationGetting Started With Web Mail
INET002 October 2005 Getting Started With Web Mail ITS Staff Overview Overview... 1 Logon and Logout... 2 Basic Navigation... 3 Basic Tasks... 3 Using Folders... 5 Attachments... 6 Address Book... 7 Options
More informationLuxor CRM 2.0. Getting Started Guide
Luxor CRM 2.0 Getting Started Guide This Guide is Copyright 2009 Luxor Corporation. All Rights Reserved. Luxor CRM 2.0 is a registered trademark of the Luxor Corporation. Microsoft Outlook and Microsoft
More information... 4 Free Signup File Cabinet Selection Access Files & Folders Edit Files & Folders View Files Edit Index Fields
Dokmee Mobile Table of Contents Getting Started Login... 4 Free Signup... 5 File Cabinet Selection... 6 Access Files & Folders... 7 Edit Files & Folders... 8 View Files... 10 Edit Index Fields... 12 Email
More informationWelcome to the CP Portal
Welcome to the CP Portal Access your school documents from home Launch Internet Explorer and navigate to: https://files.cpcsc.k12.in.us/htcomnet/ Click on Continue to this website (not recommended) Key
More informationRequisitioner Training Manual
Requisitioner Training Manual Larry McWilliams Procurement Department lmcwilli@kent.edu Revised December 2018 0 Introduction The purpose of this training guide is to familiarize the user with FlashCart,
More informationKona ALL ABOUT FILES
Kona ALL ABOUT FILES February 20, 2014 Contents Overview... 4 Add a File/Link... 5 Add a file via the Files tab... 5 Add a file via a conversation, task, or event... 6 Add a file via a comment... 7 Add
More informationCITRIX NAVIGATION & ACCESSING myhr
INTRODUCTION This guide details how to log into Citrix and navigate to the myhr Home page. If you have any difficulty throughout this process please contact ICT (extension 43000). After 20 minutes of inactivity,
More informationWelcome to the Student Success Network
Welcome to the Student Success Network The Student Success Network provides you with a central location to connect to the people and services that can help you finish what you start all accessible right
More informationViewing and Filtering the Calendar Scheduling Grid in Astra
Viewing and Filtering the Calendar Scheduling Grid in Astra Astra Home screen. Astra will default to Guest access which can view all general use lecture and conference rooms. Click on the Calendar tab.
More informationPower & Water Customer Collaboration Documentum: Navigation and Working With Files. Basics
Power & Water Customer Collaboration Documentum: Navigation and Working With Files Basics Module Objectives:. Basic Navigation. Use Import to Save Files in Project Folders 3. Use Export to Save Files to
More informationMyU Portal. Used by: Students Faculty Staff. Interactive Front- End display of data from SAP Student, Financial Aid and Billing Systems
2 MyU Portal Used by: Students Faculty Staff Interactive Front- End display of data from SAP Student, Financial Aid and Billing Systems 3 MyU Portal Not to be confused with my.umc.edu (Lawson) Internet
More informationIndustrySafe Guide to Importing and Editing Inspection Checklist
IndustrySafe Guide to Importing and Editing Inspection Checklist This guide describes the process for uploading and editing inspection checklists using the IndustrySafe Safety Management Software. 1 Log
More informationDOCUMENT IMAGING REFERENCE GUIDE
January 25, 2017 DOCUMENT IMAGING REFERENCE GUIDE AppXtender Web Access version 7 Kent State University Division of Information Services AppXtender Web Access Help: For questions regarding AppXtender Web
More informationColligo Manager 5.4 SP3. User Guide
5.4 SP3 User Guide Contents Enterprise Email Management for SharePoint 2010 1 Benefits 1 Key Features 1 Platforms Supported 1 Installing and Activating Colligo Email Manager 2 Checking for Updates 4 Updating
More informationISF Getting Started. Table of Contents
ISF Getting Started Table of Contents Overview of Getting Started... 2 ISF Application Conventions & Navigation... 3 How to Log In... 9 How to Log Out... 12 User Profile Page... 13 Overview of ISF Security
More informationIndustrySafe Add Users and User Levels Guide
IndustrySafe Add Users and User Levels Guide This guide describes the process for adding and editing users and user levels using the IndustrySafe Safety Management Software. 1 Log in to IndustrySafe 1.1
More informationELM Server Exchange Edition ArchiveWeb version 5.5
ELM Server Exchange Edition ArchiveWeb version 5.5 Copyright 2016 Lexmark. All rights reserved. Lexmark is a trademark of Lexmark International, Inc., registered in the U.S. and/or other countries. All
More informationMicrosoft Outlook. How To Share A Departmental Mailbox s Calendar
Microsoft Outlook How To Share A Departmental Mailbox s Calendar Table of Contents How to Share a Departmental Calendar... 3 Outlook 2013/2016... 3 Outlook 2011... 7 Outlook 2016 for Mac... 10 Outlook
More informationUser Manual. [Outlook Web App 2013] Central Information Systems Division
[Outlook Web App 2013] Central Information Systems Division Table of Contents 1. To Login... 4 2. To Logout... 5 3. Change Password... 5 4. Email Messaging... 6 4.1 Create a New Mail... 6 4.2 To Save Mail
More informationSystem Center 2012 R2 Lab 4: IT Service Management
System Center 2012 R2 Lab 4: IT Service Management Hands-On Lab Step-by-Step Guide For the VMs use the following credentials: Username: Contoso\Administrator Password: Passw0rd! Version: 1.5.5 Last updated:
More informationMacquarie Research Centres (MQRC) Online Annual Progress Report
Macquarie Research Centres (MQRC) Online Annual Progress Report USER GUIDE This guide is provided for Researchers and admin assistant submitting MQRC Annual Progress Report Online Version 1.0 Prepared
More informationMastering the Environment WVU ecampus
Mastering the Environment WVU ecampus Information Technology Services, West Virginia University Service Desk (304) 293-4444, ITShelp@mail.wvu.edu Mastering the Environment of WVU ecampus 1 Table of Contents
More informationActivating Your Marshall Account for the First Time
MyMarshall 3.0 User Guide About MyMarshall MyMarshall is your personalized portal to information, events, and systems used by the Marshall School of Business, USC, and the outside world. Through it, you
More informationQUICK START GUIDE. Welcome to EDGAR Pro, your access to SEC filings and more! We ve created this user guide to facilitate your use of this service.
Welcome to EDGAR Pro, your access to SEC filings and more! We ve created this user guide to facilitate your use of this service. If at any point you need additional assistance, contact our Customer Support
More informationFrom the Insert Tab (1), highlight Picture (2) drop down and finally choose From Computer to insert a new image
Inserting Image To make your page more striking visually you can add images. There are three ways of loading images, one from your computer as you edit the page or you can preload them in an image library
More informationBuzz Student Guide BUZZ STUDENT GUIDE
BUZZ STUDENT GUIDE 1 Buzz Student Guide The purpose of this guide is to enhance your understanding of the student navigation and functionality of Buzz, the Learning Management System used by Lincoln Learning
More informationCEDMS User Guide
CEDMS 5.3.1 User Guide Section Page # Section 1 User Interface 2 CEDMS DM Toolbar 2 Navigation Pane 3 Document List View Pane 3 Add-on Pane 3 Section 2 Saving and Importing Documents 4 Profile Form 4 Saving
More informationPrintable Help. The complete text of the MLS Online Help
Printable Help The complete text of the MLS Online Help Updated June 12, 2017 Table of Contents Table of Contents 2 Accessing the MLS 11 Access Edge MLS from a Mobile Device 11 Log On or Off the MLS 11
More informationBasic Navigation in Xtender
Basic Navigation in Xtender https://scan.iit.edu/appxtender/ Xtender is used by Illniois Institute of Technology to scan in paper documents for easy accessibility. Documents scanned within Xtender are
More information1.1. Pre-requisites System Requirements The E-TRAC Home Page Notifications...1-6
Last Updated: 11/13/2007 4:34:00 PM 1. Using E-TRAC 1.1 Pre-requisites 1.1. Pre-requisites...1-1 1.2. System Requirements...1-1 1.3. The E-TRAC Home Page...1-2 1.3.1. Filter My E-TRAC Transactions... 1-3
More information