Remote Deposit Service

Transcription

1 Remote Deposit Service Start Up Guide

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3 *Screen shots are shown for illustrative purposes only and may vary based on the version of Windows you are currently using. Step 1: Confirm your PC meets system requirements and you have administrator rights. The following instructions are for PCs running Microsoft Windows XP. The steps for other operating systems may vary. Before installation, verify that your PC has the minimum system requirements. If it does not meet the minimum requirements, please upgrade your PC. You must have high speed broadband internet access. Check to see if you have an open USB Port. To check the processor, RAM and operating system, right click on the My Computer icon and select the Properties option. The System Properties window will then display. Confirm that you have: 2GHz Processor or more 1GB RAM or more Windows XP (Service Pack 2 or higher) or Windows Vista Click OK. To check the amount of free space on your hard drive, double click on the My Computer icon. Then right click on the Local Disk Drive icon where the scanner software will be installed. Select Properties. The Disk Properties window will then display. Confirm that you have: 3GB of free disk space. Click OK. In order to install the software, you must have administrator rights. To confirm that you have administrator rights, double click on the System Clock in the lower right corner of the taskbar. 1

4 Step 1: Cont d. If the system clock does not appear and the following window displays, you do not have the proper privileges. Contact your system administrator for technical support. Step 2: Install Digital Certificate Install digital certificates for all users, including those who will review and approve deposits. Follow the instructions outlined in the you received from Bank of America Remote Deposit Service To confirm the installation of your digital certificates, open Microsoft Internet Explorer from your desktop, click Tools, click Internet Options, select the Content tab, click Certificates. All of the digital certificates installed on the PC will appear. Click Close, then click Cancel. Step 3: Check Components in the Scanner Welcome Kit Note: This guide references the TS230 scanner as an example. Instructions may vary slightly for other scanner models. a. a. DCC TS230 scanner b. Power supply cord c. Power supply w/scanner cord d. Inkjet cartridge d. e. USB 2.0 cable Not pictured: Cleaning cards Test checks (for training purposes) Remote Deposit Service CD-Rom Remote Deposit Service user guide e. b. c. Step 4: Install the Remote Deposit Service Software Note: Before beginning the installation process, please disconnect the scanner from the computer. Failure to do so will prevent the scanner from operating properly upon completion. Note: Your version of RDS may be different (i.e.-5.1.xxx). Version 5.1 is used in this document for illustrative purposes. 2

5 Step 4: Cont d. Insert the Remote Deposit Service CD into the CD-ROM drive. Note: Installation should begin automatically. If it does not, navigate to the RDS directory on the CD and double-click Setup5.1.exe. The Remote Deposit Service Welcome window will then appear. Click Next. Note: If you do not meet the minimum standards, the following window will display. STOP! Your system does not meet the minimum workstation requirements for memory. Please upgrade your workstation before proceeding with the installation. If you have confirmed that you have 1GB of RAM and believe you received this message in error, then proceed with the installation. Please remember that 1 GB of RAM is sufficient provided no other applications run concurrently. The License Agreement window appears. Read the information displayed and select I Accept the terms in the License Agreement and click Next. The Destination Folder window appears displaying the default destination folder. Click Next. 3

6 The Capture Gateway Host Name Address window appears pre-filled with the Host Name and Port configuration for RDS. DO NOT modify these settings. Host Name: check21pln.bankofamerica.eds.com Port: 443 Click Next. The Configure Scanner window appears displaying a list of supported scanners. Select Digital Check. Click Next. Note: A warning message will appear reminding you to unplug your scanner from the computer or turn off your scanner before proceeding. The Remote Deposit Service Install window displays the setup summary. Review the settings. Click Install. Wait while the Remote Deposit Service files are copied to your computer. When the setup is complete, the InstallShield Wizard Complete window appears. Click Finish. The installation is now complete. 4

7 Step 5: Scanner Placement & Setup (TS230 shown) Remove the center cover of the scanner by lifting vertically Open the inkjet cartridge pouch and remove the tape seal on the cartridge Carefully insert the cartridge at a slight downward angle and snap into place Replace the center cover Press down firmly on the entry tray to ensure proper positioning Pull out exit wire stop approximately 3 inches (7.6 cm) to accommodate business size checks Set the scanner in a position at least 6 inches (15.2 cm) away from the computer and any power supply to prevent magnetic interference With the scanner turned off, connect the power supply Entry Tray cord to the scanner and then plug the power supply cord into an electrical outlet Connect the USB 2.0 cable from the back of the scanner to the PC Exit Wire Stop Step 6: Power On The Scanner Turn the scanner on. The LED in the center of the scanner will illuminate. Step 7: Pick A Mode Double click the RDS Icon computer desktop. located on your Note: Do not log in at this time. Click Setup button to change configurable options. Click on System tab. Select Live Mode to make your first live deposit. Click OK and proceed to Step 8. - or - Select Demo Mode if you want to practice or demonstrate the system. Click OK and skip to Step 9 to log in. The application will restart. 5

8 Step 8: Configure the Application Click on Reports tab. Select any Print/Save/Display options you want to enable. Enter the following (case sensitive): Host Name: check21pln.bankofamerica.eds.com Service Name: BankofAmericaRemoteDepositServiceReporting Port: 443 Click Apply. Click on History tab. Select the number of days you prefer. Click Apply. Note: Between 10 and 30 is recommended. Depending upon your volume and free space on your computer, saving more than 15 days of data may impact system performance. Click on Print Text tab. Select the information you want the scanner to print on the back of the physical item. This is NOT an endorsement, and is used for your information only (to note store number etc.). Click Apply. 6

9 Step 8: Cont d. Click on Connection tab. The following information will be populated in the CG Host Name Address. Do Not Edit this Information: Host Name: check21pln.bankofamerica.eds.com Service Name: CG Port: 443 Connection Timeout: 15 Check the Server Requires User Certificate box. Note: If you use a proxy server, then the proxy server section must be completed. Click OK. The application will shut down. Step 9: Logging Into the Remote Deposit Application Double click on RDS Icon. Enter your User ID in the User Name field. (This is the user ID that was ed by Bank of America) and Password into the log in screen. Select the digital certificate for Remote Deposit Service from the drop down list on the log in screen. Click OK. After a successful log in you will see this screen. 7

10 Step 10: Aligning & Inserting Deposit Items Compute the expected total amount of your deposit before continuing. This amount will be used as your Control Balance and will be needed in step 11. If you are using Live mode, use live checks. If you are in Demo mode, use the test checks provided. Note: The following steps vary by scanner model. Align the bottom and left edges of the deposit items. Remove all staples, paper clips etc and straighten any bent corners before loading. Place as many items as will comfortably fit into the entry tray on the left side of the scanner. Items should be right side up with the front of the item facing left, away from the output slot. Additional items can be added later in the process. If a deposit slip is used, place the deposit slip before any debit items. Slide the item(s) up to the line on the body of the scanner. Note: DO NOT push or insert items past the line. Step 11: Scanning Deposit Items Click the Scan Icon at the upper left corner of the screen to initiate communication between the scanner and the RDS application. After a few seconds, the ON light will change from red to green indicating the scanner is ready to operate. If using multiple accounts, select the account for your deposit from the Select Account window and click OK. This screen will not appear if only one account is available. Enter your deposit total in the Control Balance window. Click OK. Your deposit items will begin scanning. 8

11 Step 12: Verifying and Editing Scanned Items When items are scanned, they appear in the scan window. The scanned item s MICR data populates the item grid below the image, one row per item scanned. Validate the amounts of the items scanned and correct any errors. A green check mark in the item status column indicates successful scan, no correction is needed. A yellow warning! in the item status column indicates further user action is required. A red Custom Fields tab or Payment Fields tab indicates further user action is required. Click on the row with the warning to display the messages in the lower window. If the information in the pink field is correct, double click and press Enter. If the information in the pink field is incorrect, double click to Edit the Data, correct the item, and then press Enter. Step 13: Completing the Deposit Ensure the control balance in the lower right corner equals the check totals. If your control balance is incorrect, use the Control Balance button to change the amount. Once all errors have been corrected and the control balance equals the check totals, the Complete button will become enabled. Click Complete to send deposit to the bank. If a deposit review is required as per your set-up, this screen will appear. The reviewer will need to login, then review and/or submit the deposit. 9

12 Step 14: Check Deposit Transmission Status The Reports Icon is on the top right corner of the screen. Use this icon to navigate to the reports window. The reports window allows you to review transmission status, review and print deposit reports, as well as item images. The top pane displays deposit summary information. Click on the Deposit to display items associated with that deposit. In order to view the images of the associated items, double click on the item from the lower pane. Refer to the Deposit Transfer Status column to verify that the deposit has been sent to the bank. 10

13 Scanner Maintenance Cleaning: Use the specially designed cleaning card to perform a simple cleaning cycle once a month or every 5,000 checks, whichever comes first. Follow these steps to clean the scanner: 1. Remove the cleaning card from the sealed pouch and insert into the entry feeder as shown to the right. 2. Select Scan from the deposit application and create a dummy deposit while grasping the trailing edge of the cleaning card. This action will create the desired scrubbing condition with the feed rollers. Repeat this action 3-4 times while rotating the cleaning card each time. 3. Next, perform 3-4 additional scan cycles with the cleaning card, but do not grasp the trailing edge of the card. Rotate the cleaning card each time to ensure that the cleanest part of the card is being used. 4. Abort the dummy deposit. Use Compressed Air: Use compressed air to clean the scanner frequently. This will eliminate dust, paper fragments, and other foreign bodies that may damage the scanner. Remove Ink Smudges: Check the ink-jet cartridge for leaks. If it has leaked, remove the cartridge and clean it off, then insert it back in the scanner. Replace Ink Jet Cartridge: Periodically check the condition of the ink jet cartridge and replace it when the ink begins to fade in density on the printed items. Scanner supplies may be obtained by contacting the Help Desk. Help Desk: toll-free or outside of the United States Bank of America, N.A. Member FDIC Bank of America Corporation NSB 11

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