Piraeus Online Banking

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1 Annex 17.1 to the Procedure Piraeus Online Banking Beginning of work in the system 2014

2 Dear clients! You may study the requirements to the software below as well as some settings for the successful work with the system. Table of Contents A. REQUIREMENTS TO SOFTWARE... 3 B. PRELIMINARY PROGRAM SETTINGS FOR WORK... 4 C. BEGINNING OF WORK WITH Piraeus Online Banking SYSTEM... 4 Annex 1. Setting of the required program components Setting Java software Setting RSA Smart Card Middleware 3.5 component Installing NET Framework Installing Windows-KB component Updating Smart Card driver Annex 2. Disconnecting locking of popup windows Annex 3. Security settings

3 A. REQUIREMENTS TO SOFTWARE System requirements to work in Piraeus Online Banking system using token Requirements to hardware Parameter Value Processor AMD, Intel Processor speed 1.2 GHz + Random-access memory 1024 Mb + Hard disk 80 GB Requirements to software Operating system Other software А. Fully functioning version with token Windows 2000/XP/2003/Vista/7 - Microsoft Internet Explorer 7.0 browser - Java Runtime environment 1.7 (latest version)* 1 - RSA Smart Card Middleware The next for Windows version 2000/XP/2003/Vista: - MS smartcard driver update - Windows-KB v1.000-x86-ENU - Microsoft.NET framework 3.5 Б. "Light client (Web-application) Windows 2000/XP/2003/Vista/7, MacOS 10.6.X, 10.7.X, Linux - Microsoft Internet Explorer 7.0 browser, Firefox 3, Safari (under Windows) 3.1, Chrome Java Runtime environment 1.7 and newer (latest version) System requirements to work in Piraeus Online Banking system using Win32 client Requirements to hardware Parameter Value Processor AMD, Intel Processor speed 1.8 GHz + Random-access memory 2 GB + Hard disk 80 GB Requirements to software Operating system Other software Win2000/XP/2003/Vista/7/8 - MS XML Parser 4 and newer - RSA Smart Card Middleware 3.5 For Windows version 2000/XP/2003/Vista: - MS smartcard driver update - Windows-KB v1.000-x86-ENU - Microsoft.NET framework Instruction on setting Java andsmartcard Middleware Annex Instruction on installing the other software Annex

B. PRELIMINARY PROGRAM SETTINGS FOR WORK Before starting the work in Piraeus Online Banking system, it is necessary to disconnect Blocking of pop-up windows and add web-site, using which you connect

4 B. PRELIMINARY PROGRAM SETTINGS FOR WORK Before starting the work in Piraeus Online Banking system, it is necessary to disconnect Blocking of pop-up windows and add web-site, using which you connect to ifobs, to safe web-sites and lower the safety level to it in Internet Explorer (web-browser). More details see in Annex 2 and 3. C. BEGINNING OF WORK WITH Piraeus Online Banking SYSTEM 1. To register the new user, it is necessary to connect token to USB-port (for the purposes of convenience it is better to arrange it via the relevant extension cable) 2. Change to Piraeus Online Banking page at the address: 3. When login and user s name are automatically defined, it is necessary to use Registration menu clause in pop-up window of Piraeus Online Banking if given window was not reflected at your computer (the fields to enter the login and password was not reflected), it means that Java software should be installed on your computer. Installation of this software is described in the Annex The registration form will receive the request to enter the data from One-off password token.! If the login and surname were not automatically reflected in the form and are missing on the form, then additional program components should be installed on the computer (Annex 1). 4

5 The data from token screen should be consistently entered in the entrance window and then it is necessary to press Next. 5

The system will reflect the notice on successful check of ОТР-code or the error notice (In case of error of OTP-code check, it is necessary to wait, until the new code will appear

6 The system will reflect the notice on successful check of ОТР-code or the error notice (In case of error of OTP-code check, it is necessary to wait, until the new code will appear on token screen (it is changed every minute) and you should enter it anew). Guess and enter the new password, and then confirm it by the repeated entering and pressing Send button. 6

7 ATTENTION! The system demands in order the passwords were unique for each user of this workplace within the whole time of work in the system, contained only Latin letters of various registers, digits and # $ % * ( ) _ - + =. All the other symbols, space and Russian letters are just ignored. After the successful finishing the message appears: 7

8 ATTENTION! If you used to work with the system using file keys, then having received token you old file keys are invalid, and they cannot be used any more to enter the system. 8

At the versions of operating systems Windows version 2000/XP/2003/Vista, it is necessary also to preliminary set the following program components: - Microsoft.

9 Annex 1. Setting of the required program components. The setting of the Java software, version 1.7 or higher as well as RSA Smart Card Middleware 3.5 to work with ifobs. At the versions of operating systems Windows version 2000/XP/2003/Vista, it is necessary also to preliminary set the following program components: - Microsoft.NET framework Windows-KB v1.000-x86-ENU - MS smartcard driver update 1.1. Setting Java software Press the link Useful references (Fig ) in the opened form, open the reference -> Java Runtime Environment (JRE) (Fig ) at the start page of Piraeus Online Banking. Fig Fig

-Select Java free download in the appeared window. Fig. 1.

-Press Run (execute) in the new window. Fig. 1.

10 -Select Java free download in the appeared window. Fig Press once more Download Java for free once more. -Press Run (execute) in the new window. Fig Having finished downloading the file, it is necessary to arrange its setting. Press Run (Execute) button. 10

-Press Install (Setting) button. Fig. 1.1.5 Fig.

11 -Press Install (Setting) button. Fig Fig *given window may be reflected in case you had an active applications using Java. Press the button Close Programs and Continue. 11

12 -Process of Java installation. Fig Fig Confirm finishing of setting having pressed Close button. Process of Java setting is finished (Fig ). 12

13 1.2. Setting RSA Smart Card Middleware 3.5 component The set component is aimed to work with tokens. Start the program and follow the instructions of installation wizard. Fig Fig

14 Fig Fig

15 Fig Fig Notification on installation procedure You will receive the following notice after the result of successful setting (Fig ): 15

16 Fig Fig ! Having set the component, it is necessary to reload the system. (Fig.1.2.8). 16

5 will result in appearance of the following windows: Fig. 1.

and press Install button Then the installation procedure

17 1.3. Installing NET Framework Starting distributing file of NET Framework 3.5 will result in appearance of the following windows: Fig It is necessary to confirm the Licensed use agreement and press Install button Then the installation procedure begins: 3 If this Software is already installed on the computer, no additional setting is required 17

18 Fig Fig Having finished You ll receive the notification on the successful setting. 18

19 1.4. Installing Windows-KB component. Fig Starting setting window having started distributive. Fig After the screen with the licensed agreement, it is necessary to confirm the agreement by mark in the field I Agree and press Next to start setting (Fig ). 19

20 Fig The system conducts installation of the component Fig Notification on the end of setting. 20

21 1.5. Updating Smart Card driver To update the driver of the device, it is necessary to conduct the following steps: Connect token to USB-port. Via Start menu, It is necessary to select Control panel -> System properties -> [Hardware folder] Fig Actuate Device Manager menu (it is marked by frame on the Fig ). The menu will list all the devices, which were detected and supported by operating system (Fig ). 21

22 Fig Select RSA SecurID Authenticator in Other devices item and having pressed the context (right) mouse button, select Update driver item (Fig ). Fig

23 Fig Reject searching of the new Software (Fig ) and select setting from the definite place on the hard disk, which you ll state further (Fig ) Fig

the option list (6), then having pressed Browse button, it is necessary to

24 Fig It is necessary to select the position Include this location in the search in the option list (Fig ), then having pressed Browse button, it is necessary to select the folder, where driver distributive is located. Fig Having pressed Next button, setting procedure will be initiated (Fig ). 24

Fig. 1.5.8 Fig. 1.5.9 The system notifies on finishing of the procedure by the relevant window (Fig. 1.5.9), having pressed Finish button, it is necessary to conduct reload.

25 Fig Fig The system notifies on finishing of the procedure by the relevant window (Fig ), having pressed Finish button, it is necessary to conduct reload.! Having finished installation of all software components, it is necessary to reload computer. 25

(Internet Explorer): Procedure of connecting and support of clients of PIRAEUS BANK ICB JSC

26 Annex 2. Disconnecting locking of popup windows Disconnecting blocking of pop-up windows in browser (Internet Explorer): Procedure of connecting and support of clients of PIRAEUS BANK ICB JSC а) Select Tools/Internet Options; b) It is necessary to remove mark on Privacy folder in Turn on Pop-up Blocker item (in the lower part of the folder); - Press Apply and then ОК. 26

27 Annex 3. Security settings For the security purposes Internet browser checks the content of web-pages for the presence of dangerous elements. In order you could access the popup help, banners and other content of web-page when working with ifobs system, it is necessary to add web-site, using which You connect to ifobs, to secure web-sites and lower the security level for it. Therefore: 1. Select Tools/Internet options menu item on the browser toolbar; 2. Select Safe Sites setting area on Security folder and press Sites button; 3. Add ifobs web site to reliable zone (press Add button); 27

If the scale is not reflected, press Default button and then lower the

28 4. Go to reliable sites security settings on Security folder and move the slider in the lowest part of scale. If the scale is not reflected, press Default button and then lower the security level. Attention! The different version of Internet Explorer browser may contain different names and view of some settings. 28

It is necessary to enter the web-page to work with Piraeus Online Banking system: https://online.piraeusbank.

29 It is necessary to enter the web-page to work with Piraeus Online Banking system: if you have the similar window when entering the web-site: - It is necessary to mark on «Always trust content from this publisher» item and press «Yes» or «Run». 29

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