Application Note Creating and Installing a Message on Hold File

Transcription

1 Application Note Creating and Installing a Message on Hold File Xcelerator IP This Application Note addresses the process for creating and installing the Message on Hold file for Xcelerator IP. All audio files on Xcelerator IP are saved and run as Dialogic.vox format files. Any files that are changed in Xcelerator IP must be saved first as a.vox formatted file before you attempt to upload the file to the ftp server within the system. The files will not play properly if they are not in the.vox format. There are two steps to converting and installing the Message on Hold files for Xcelerator IP. The first step is to identify and convert the file you will be using for Message on Hold. The second step will be loading the file to the ftp server on Xcelerator IP. Converting your audio file to the Message on Hold file To convert files to.vox, you will need a conversion tool that allows you to convert mp3, wav, or other audio file formats to the Dialogic.vox format. We have used a program called Goldwave ( with Xcelerator IP testing. There are other programs available for your consideration; however, for the purposes of this Application Note, we will use Goldwave as the conversion tool. Step 1: Launch the Goldwave application. This is the main screen from where you will load and convert your Message on Hold file. 1 of 11 July 2007

2 Step 2: Click on File > Open Navigate to the file on your hard drive or network drive where you have stored the file that will be converted to the Message on Hold file for Xcelerator IP. 2 of 11 July 2007

3 Step 3: Highlight the file you wish to use as the MOH source, then Click OPEN. A screen showing the audio channel of the chosen file will be displayed. 3 of 11 July 2007

4 Step 4: Save the target Message on Hold file in the following format: File Name: File Type: Attributes: Must be mohpcmu.vox Must be Dialogic (*.vox) µ-law 8KHz sampling rate 64Kbps channel Mono audio format Note: Saving the file with settings other than those shown will result in failure of the recording to play properly. 4 of 11 July 2007

5 Step 5: Once the file has been saved, you will see the below screen showing the loaded file (name mohpcmu.vox in upper left corner) and a graphical representation of the audio playback. Make note of the bottom of the screen to verify that the file has been saved in the proper format. You can listen to the saved file by pressing the green arrow on the lower toolbar. Step 6: Save the file to your hard drive or network location and close the Goldwave application. You have now successfully formatted the Message on Hold file. In the next section, we will cover installation of the Message on Hold file. 5 of 11 July 2007

6 Installing the Message on Hold file to Xcelerator IP Step 1: Open the Advanced Application screen of Xcelerator IP and go to the Section Voice>Advanced Click on Browse Voic File Step 2: If you are using IE 7.0 or higher, you will see the following screen appear when you click on Browse Voic File. If you are using IE 6.0 you can skip this step and continue to Step 3. To access the ftp server of Xcelerator IP, type the following information into the address bar of your Internet Explorer screen: ftp:// if in default mode, or enter the ftp address of your system using the same format but with the appropriate system IP address entered. 6 of 11 July 2007

7 You will be prompted to log onto the FTP server using the User Name and Password for your Xcelerator IP administrator account. Once logged on, you will see the following screen. Follow the directions on the screen and click View (Page is a Microsoft error) > Open FTP Site in Windows Explorer. 7 of 11 July 2007

8 You will now see the following screen with standard Windows icons. If you are using a version of Internet Explorer that is below version 7.0, you will see this screen when you click on the Browse Voic File button on the Advanced Voice screen. Step 3: Open the file entitled Vm Step 4: Open the file entitled Vox 8 of 11 July 2007

9 You will now see a list of all.vox files stored on Xcelerator IP. Do not change any of these files without first verifying the file you wish to change and verifying the file name. Each of these files is a prompt on the system. Changing the file name will cause the system prompts to play improperly or not at all. For a detailed description of each of these files, please reference Xcelerator IP Admin document Section A System Prompts and Recordings. Here you will find a list of the prompt files by name with a written description of the prompt included in the file. These files can be used for localization or adding a second language to Xcelerator IP. Step 5: Locate the file entitled mohpcmu.vox 9 of 11 July 2007

10 Step 6: Delete the file from the prompts list Step 7: Open the file on your hard drive or network drive where you saved the file mohpcmu.vox you created earlier using your conversion tool. Highlight and copy the file. 10 of 11 July 2007

11 Step 8: Paste the new mohpcmu.vox file to the VOX folder on Xcelerator IP and close all the files and return to the Admin screen. You have now successfully updated the Message on Hold file for your Xcelerator IP. Although not required, best practices recommend you reboot Xcelerator IP at the conclusion of this process. If you have any questions, please contact Vertical Customer Support for assistance. 11 of 11 July 2007