Mobile phone setup guide Introduction The purpose of this guide is to help staff set up their new mobile phone (either provided by PU or personal) by installing their SIM card, connecting to the University s IT services, setting up an Apple/Google account as well as downloading and installing applications from their respective app stores. This guide will cover the following devices: iphone 5 / 5C / 5S, iphone 6 / 6 Plus, iphone 6S / 6S Plus, iphone SE All Android devices running Version 4.1 (Jelly Bean) and above If your device is not listed above, please contact the Service Desk via our IT Self Service portal: itselfservice.plymouth.ac.uk or by giving us a call on 01752 588588 to request some advice on setting up your mobile device.
Contents Introduction... 1 Contents... 2 Note regarding network provider Gamma Mobile.... 3 Installation of the SIM... 4 Install SIM card in an iphone... 4 Install SIM card in an Android phone... 5 Import contacts stored on a SIM card... 8 Import contacts on iphone / ipad devices... 8 Import contacts on Android phones... 9 Connect to the wireless network eduroam... 11 Connect to eduroam on iphone / ipad devices... 11 Connect to eduroam on Android devices... 15 Setting up your University email account... 17 Setting up email on iphone / ipad devices... 17 Setting up email on Android devices... 19 Creating an account with Apple/Google... 24 Create an Apple ID on an iphone or ipad... 24 Create a Google account on an Android device... 25 Downloading available apps... 26 Downloading apps on iphone / ipad devices... 26 Downloading apps on Android devices... 27 Troubleshooting... 27 Connecting to the eduroam network... 27 Setting up an email account on your device... 28
Note regarding network provider Gamma Mobile. If you are a university of Plymouth staff member that has been issued with a university mobile phone your mobile phone network will be provided by Gamma. If you have collected your phone and it is not able to access the internet via the mobile network, you will need to send a text message to Gamma for the data settings to be sent to the phone. Please follow the steps below to carry this out: Text the word DATA (in upper case) to 773000. After a few minutes you will receive a text message containing the data settings for the Gamma mobile phone network. If no text message is received, please go to the following website and type in your mobile phone number: https://www.gamma.co.uk/support/handset-settings/ Please ensure you only do the above with a University provided mobile phone with a Gamma SIM card. Other notes Data only SIM cards are not able to be provided for 3G/4G enabled tablets.
Installation of the SIM Install SIM card in an iphone Before you insert your new sim in to your iphone you will need to know the type of sim you have. Find your model in the list below to see which SIM card your iphone (Wi-Fi + Mobile) uses. Nano-Sim Micro SIM Full size SIM Iphone X Iphone 4s IPhone (original) Iphone 8 (All variants) Iphone 3GS Iphone 7 (all Variants) Iphone 4 Iphone 6 (all variants) Iphone 3 Iphone SE Iphone 5s Iphone 5c iphone 5 * These models support the Apple SIM as well as the Nano SIM. Remove or switch the SIM card in your iphone Learn how to remove or transfer the SIM card in your iphone or ipad (Wi-Fi+ Mobile models). After you remove or transfer your SIM card, insert the tray completely and in the same orientation that you removed it (it will only fit one way). Use only the SIM tray that came with your device.
For example, a SIM tray from an iphone 6 will not fit in an iphone 6s. iphone To pop open your device's SIM tray, insert a paperclip or a SIM-eject tool into the hole beside the tray. Find your model below to locate the SIM tray. Find the SIM tray on the side: iphone 6s Plus iphone 6s iphone 6 Plus iphone 6 iphone 5s iphone 5c iphone 5 iphone 4s iphone 4 (GSM model) Find the SIM tray on the top: iphone 3GS iphone 3G Original iphone Install SIM card in an Android phone Before you insert your new sim in to your Android Phone or Android Tablet (with Mobile Data) you will need to know the type of sim you have. Find your model in the list below to see which SIM card your Android Phone or Android tablet (with Mobile Data) uses. NOTE: this list isn t exhaustive due to the number of different Android devices available.
Nano-SIM card Android Phones HTC One M8, M9, HTC 10 Samsung Galaxy S6, S7, S6 edge, S7 Edge, Note 5 One Plus One, One Plus Two, One Plus Three Sony Xperia Z3, Z3+, Z5, X Huawei P8, P9 Motorola Moto X (2013 & 2014 Modles), Moto Z LG G4, G5 Google Nexus 6 Samsung J5 Micro-SIM card Android Phones Samsung Galaxy S4, S5, Note II, Note 3, Note 4 Sony Xperia M2, M2 Aqua, Z2 Motorola Moto G (1st, 2nd, 3rd Gen), Moto E (1st, 2nd Gen), Moto G 4G (1st, 2nd Gen), Moto G4, G4 Plus
Standard SIM card Android Phones LG Optimus L5 II Samsung Galaxy Ace, Ace 2 Samsung Galaxy Note Each Android device is different, and each manufacturer gives its own devices little extras that make it stand out from their competitors. However Android devices are ultimately similar, to insert a SIM or swap a SIM you will need to do the following: Insert the SIM card If you have a working SIM card already, put it into the smartphone before your turn it on. Putting your SIM card in to your phone can sometimes be tricky. Sony devices (like the Sony Xperia phones) usually have flaps that you need to open, while Google Nexus phones require a pin to open the slot. Sometimes the SIM needs to go under the battery*, in which case you will need to open the device very carefully. *Only some Android phones come with a removable battery, Android phones from Sony, HTC, Motorola and some newer Samsung mobile phones do not come with a removable battery. Some mobile phones have a SIM tray on the side of the phone and require a SIM eject tool that is placed in the packaging that comes with the mobile phone.
There is normally a small hole that the sim eject tool needs to go in to, this can be on the side of the mobile phone, on a Sony Xperia this tends to be on the left hand side of the phone. Other Android phones may have the SIM tray in a different location, maybe at the top of the phone or on the other side of the phone. Remove/Swap the SIM card Removing or swapping the SIM card is the same as inserting the SIM. Import contacts stored on a SIM card Import contacts on iphone / ipad devices 1. If your iphone isn t using the SIM from your old phone: Make sure that the SIM card from your previous phone can fit into your iphone Remove your iphone SIM card and replace it with the SIM card from your previous phone
2. Tap Settings > Mail, Contacts, Calendars > Import SIM Contacts (see right) 3. Wait for the import to complete. 4. If you swapped SIM cards in Step 1, remove the SIM card and replace it with your iphone SIM card. 5. Open Contacts and make sure that the contacts imported. The contact information imported from a SIM card depends on how your previous phone stored information on the SIM card. For more help with importing contacts from a non-apple phone, check the manufacturer s website, app store, or contact your carrier. Import contacts on Android phones 1. Open Contacts. You can reach this from the Contacts shortcut in your app drawer or home screen, or via the contacts tab within your phone dialler. 2. Press the Menu button or the More Options icon (usually three vertical dots):
3. You may see the option to Import/Export contacts, if not, it should be under Manage contacts ( see right ). 4. Select Import from SIM card and then select Phone. 5. Select all the Contacts you wish to import onto your device and then press Save.
Connect to the wireless network eduroam Important note Plymouth University staff and students should always connect to the Eduroam network. Do not use the UoP Guest WiFi connection for university business. Connect to eduroam on iphone / ipad devices 1. From your home screen, tap the Settings application. 2. On the left side of the screen, select the option for Wi-Fi and turn it on by moving or tapping the ON/OFF slider (see below).
3. Once the Wi-Fi is turned on, you should see a list of nearby wireless networks. If you are on campus, you should see the eduroam network. 4. When you select eduroam, you will be prompted for a username and password. Enter your University username and password into both these fields (see below). 5. If you have successfully been authenticated onto the network, you might see the message below. You just need to Accept the certificate to continue (see below).
6. You should now be connected to the eduroam network:
7. If you are experiencing issues connecting to the eduroam network, please see the Troubleshooting section at the end of this guide.
Connect to eduroam on Android devices *Please note that these instructions have been created using a HTC One Mini 2, Android version 4.4.2 (KitKat) device. You may see slightly different screens and/or wording if you are using a different Android device. 1. From your home screen, select the option to see all your apps (usually a group of dots at the bottom centre of the screen). 2. Scroll through your apps until you see the Settings application application to open it. (see right). Select this 3. The option for Wi-Fi should be near the top of the screen. Ensure this is turned on by tapping the OFF button and then waiting a few moments (see left). 4. Once the Wi-Fi is switched on, tap the Wi-Fi option itself to see a list of nearby wireless networks. If you are on campus, you should see the eduroam network (secured with 802.1x).
5. When you select the eduroam network, you will be prompted with some security fields. You only need to enter your University username within the Identity field and then your University password within the Password field (see right). 6. Once you tap Connect, the phone will attempt to connect to the network (usually around 5-10 seconds). If successful, you will see the word Connected underneath the network (see below). 7. If you are experiencing issues connecting to the eduroam network, please see the Troubleshooting section at the end of this guide.
Setting up your University email account Setting up email on iphone / ipad devices 1. Go to Settings : 2. Go to Mail, Contacts, Calendars, and select Add Account: Pro tip: We recommend you connect to the University s wireless network Eduroam before setting up your email account on your device. This makes the whole process quicker, and it prevents other issues from occurring.
3. Select Exchange: 4. Enter your University email address, password and give the account a name (optional), and then select Next: 5. If you are successful, you should see the screen below. Select Save to add the mailbox account to your device. If you are unsuccessful, go to Step 6:
6. If your device is requesting more information, fill out the relevant fields with the following information: Domain is left blank. User name is your University email address Password is your University password Exchange server should be outlook.office365.com 7. If you are experiencing issues setting up your email account, please see the Troubleshooting section at the end of this guide. Setting up email on Android devices *Please note that these instructions have been created using an Android 5.0 Lollipop device. You might see slightly different screens and/or wording if you are using a different Android device.
1. From the home screen, press the Menu button on your phone or tablet and then select Settings to open the Settings application (right screen below): Pro tip: We recommend you connect to the University s wireless network eduroam before setting up your email account on your device. This makes the whole process quicker, and it prevents other issues from occurring. 2. Select Add account from the Settings application (other devices may say Accounts and Sync or something similar) to select the type of account you wish to set up. 3. Select Microsoft Exchange ActiveSync from the list of account types (see left screen below) and then input your University email address and University password within the relevant fields and select Next (see right screen below):
4. Fill out the relevant fields as shown in the screenshot below, please note this may vary depending on the Android device you are using. The Domain field is left blank User name is your University email address Password is your University password Exchange server should be outlook.office365.com. Once the information has been entered, click Next to continue:
5. Accept the remote security administration prompt that comes up and if the setup is successful, you should see the screen below on the left. Edit your email account settings, or just leave it as default and select Next to continue. 6. Click activate on the device activation screen and you can then give your email account a name (optional) and once you select Done, you should then be all set up with your email account. If not, go to Step 7:
7. If you are experiencing issues setting up your email account, please see the Troubleshooting section at the end of this guide.
Creating an account with Apple/Google Create an Apple ID on an iphone or ipad 1. From the Home Screen, tap Settings > itunes & App Store. 2. Tap Create New Apple ID. 3. Choose the country for the Store that will match the billing address for your payment method, then tap Next. 4. Read the Terms and Conditions and Apple Privacy Policy, then tap Agree. 5. Complete the form to create your new Apple ID, then tap Next. The email address you provide will be your new Apple ID. The form also includes security questions for your protection, and asks for an optional rescue email address. We recommend providing a rescue email address. 6. If you're trying to create an account using an existing Apple ID, like your icloud email address, you'll receive a prompt telling you that your email address is already an Apple ID. Simply tap Continue, and then tap Use Existing Account on the following screen. 7. Enter your credit card and billing information, then tap Done. You will not be charged until you make a purchase. 8. Verify your email address. Check your email for a verification email from Apple and follow the steps to verify your email address. Once you ve verified your email address, you can sign in to the itunes & App Store and other Apple services with your new Apple ID. To change your account information, like your Apple ID, payment information, or billing address, go to Settings > itunes & App Store and tap your Apple ID. When prompted, tap View Account. You might be asked to enter your account password again for verification.
Create a Google account on an Android device 1. From your Home Screen, tap the Menu button on your device to display a list of apps. Tap Settings to open the Settings application. 2. Tap Accounts (or Accounts & sync) and then tap Add Account or the + symbol. 3. Tap Google and then tap New when asked if you want to add an existing account or create a new one. 4. Follow the on-screen instructions to enter your details and use the arrow buttons or the Next and Previous buttons to navigate through the form 5. The form may also ask you to set up recovery options for your password. This step is optional, however we recommend providing alternative contact details. 6. Choose whether to be kept up to date with news and offers from Google Play. 7. To finish setting up the account, you must agree to the Google Terms of Service and Privacy Policy, Chrome Terms of Service and Privacy Notice, and Google Play Terms of Service. 8. You may also be asked to prove that you are not a robot by entering some text within an image. To remove the account from your phone, navigate to Settings > Accounts > Google > tap the account you wish to remove > tap the three dots and select Remove.
Downloading available apps Downloading apps on iphone / ipad devices To download and buy apps from the App Store, you need an Apple ID. Your Apple ID is the account you use to access Apple services. If you've used other Apple services such as icloud or the Mac App Store, you should sign in to the App Store using the same Apple ID. Go to the App Store on your iphone, ipad, or ipod Touch to browse apps (see icon above). When you find an app that you want, follow these steps: 1. Tap the app. 2. To buy an app, tap the price on the right side of the screen, then tap Buy. To get a free app, tap Get on the right side of the screen, then tap Install. 3. If asked, enter your password. You can also use Touch ID for app purchases. The app then downloads to your device. Some apps let you make additional purchases within the app. For example, an app with means the app is free. An app with means the app is free but allows in-app purchases. If you set up Family Sharing, you can use Ask to Buy to help control app downloads and in-app purchases.
Downloading apps on Android devices You can install apps, games, and digital content from the Pay Store when you have an Internet or mobile data connection. Some content is free and some can be purchased. Depending on the type of content you bought or installed, it will appear in the Google Play Books, Google Play Games, Google Play Newsstand, Google Play Movies & TV, or Google Play Music app. To install or purchase apps on the Google Play store, follow these steps: 1. If you haven t already, add a Google account on your device (see Creating an account with Apple/Google). 2. Open the Google Play Store app (see icon above). 3. Select an item. 4. Touch Install (for free items) or the item s price. 5. Follow the on-screen instructions. For paid items, you can select or edit your payment method with the down arrow. If it s your fist time making a purchase, your payment method will be added to your Google account. Troubleshooting Connecting to the eduroam network If, after following all of the steps, you cannot connect to eduroam try the following:
Username and password Make sure the username and password you are using is correct. You can check this by logging onto the University website using any device with an internet connection. If you have forgotten your login details, please contact us below. Enable WiFi It could be that your WiFi may be disabled on your device. Please ensure Wi-Fi on your device is on and Airplane mode is off. Reboot Try turning off your WiFi and then turning it back on again. Failing this, you could also try rebooting your device altogether. Keep up-to-date Make sure that your device is fully up-to-date. You can check this by going to Settings > General/About Device > Software Update. Check with a friend Ask another person to connect to eduroam using their own University credentials. If they are successful, it s an issue with your credentials. If not, there may be an issue with the device. Using an Apple device? Please visit our third party support team AMSYS located on the main campus within the Roland Levinsky building on the first floor for some Apple support. Contact us If you are still experiencing issues and you have already tried the above troubleshooting steps, please contact the Service Desk team via the IT Self Service portal: itselfservice.plymouth.ac.uk or by phoning 01752 5(88588). Setting up an email account on your device If, after following all of the steps, you cannot set up your email account on your device, try the following:
Email address and password Make sure the email and password you are using is correct. You can check this by logging onto the University website using any device with an internet connection and then check your email account. If you have forgotten your login details, please contact us below. Enable mobile data/roaming It could be that WiFi or your Mobile Data may be disabled on your device. Please ensure Wi-Fi or Mobile Data on your device is on and Airplane mode is off. Reboot Try turning off your WiFi and then turning it back on again. Failing this, you could also try rebooting your device altogether. Keep up-to-date Make sure that your device is fully up-to-date. You can check this by going to Settings > General/About Device > Software Update. Check with a friend Ask another person to set up their email account on your device using their own University credentials. If they are successful, it s an issue with your credentials. If not, there may be an issue with the device. Using an Apple device? Please visit our third party support team Amsys located on the main campus within the Roland Levinsky building on the first floor for some Apple support. Contact us If you are still experiencing issues and you have already tried the above troubleshooting steps, please contact the Service Desk team via the IT Self Service portal: itselfservice.plymouth.ac.uk or by phoning 01752 5(88588).