EMPLOYEES STATE INSURANCE CORPORATION ESIC Hqrs. Extension office, Express Building, BSZ Marg, Ground Floor, New Delhi-02 VOIP No. 10011008/10011048 PH: 011-23701356, email: ac_icthq@esic.nic.in F. No. I-16/1601/2018/ICTSDWAN Tender ID 1833 Date: 16.11.2018 Sub : ADDENDUM/CORRIGENDUM for Request for Proposal for Providing Managed Networking Solutions using SDWAN Technology for ESIC Offices across India ENQUIRIES RECEIVED FROM VARIOUS VENDORS AND CLARIFICATIONS Reference Tender Condition Bidder Request ESIC Clarification/Modific ation Page=30 Item no. 6 URL Filtering I.The system should allow URL whitelisting and blacklisting II. This should be centrally configurable at the network segment level (VPN), group of branch locations level and a branch office level. URL Filtering Pl. change the clause to Solution should support URL whitelisting and blacklisting along with filtering at the centralised Data centre level. As this is a centralised gateway for all the ESIC location offices, hence the policy for URL needs to be done at the central level. This would help you manage a central policy management. URL Filtering The system should allow URL whitelisting and blacklisting configurable centrally or at any other level. Action Required This solution can also be scalable for clean internet pipe by blocking Malware/Antivirus. Page 30 Item-6 6.I. URL Filtering The system should allow URL whitelisting and blacklisting Request to remove this clause for URL Filtering No change Page 29 Item 3.IV 3.iv. The SD-WAN Router physical appliance should support at least 6 x 1GbE Ethernet ports. To cater high bandwidth at DC/DR location 10Gig interfaces are ideal connectivity, instead of multiple 1GE links. Request to change to "The SD-WAN Router physical appliance should support at least 6 x 1GbE Ethernet ports and 2x10GE" No change Page 1 of 8
- RFP does not mention number tunnels and encryption performance at HUB side routers. Please add clause " Hub side router (Physical or virtual) should provide minimum 10 Gbps of encrypted performance to support minimum 4400 IPSec tunnels" Considering even 5 Mbps from each branch (2200), alteast 11 Gbps or higher bandwidth will be required at DC/DR location. Request to have mention alteast 10Gbps of throughput to meet current requirement. This will ensure that any low end branch level products are not proposed for Datacenter location Each Branch will have atleast 2 transport tunnels (Two ISP) x considering 2200 branches = 4400 Tunnels will be required from day 1. Vendor is required to submit bid / technical solution as per locations already mentioned in the tender. - Request to add clause "The OEM of active network devices to be quoted by the bidder should have local 24x7 Technical Assistance Centre (TAC) support in India and alteast 20+ Returned Materials Authorization (RMA) depot in India." Local TAC Support and RMA depot will help faster resolution of any issue. As ESIC office spread across India it is very important to have multiple demo so that RMA can be processed at earliest and SLA can be achieved within stipulated time. Page 25 Item 20 The Client Satisfaction Certificates from minimum 2 clients shall be submitted online along with the Technical bid Similar deployment scale will ensure that proposed solution can meet ESIC scale requirement and has stable solution. Request to change to "Minimum 2 clients with alteast 2200 deployment from India/Global from bidder/oem shall be submitted online along with the Technical bid. OEM can be self certification of deployment" Page 18 XXVII Page 36 Annexure-7 Bidder should have PAN India support and give services to ESIC offices located across the country. Payment: 80% of 70% of total cost (including Taxes) of the Work Order will be released on delivery. 20% of 70% of as- Bidder/Partner Associations/OEM should have PAN India support and give services to ESIC offices located across the country. as Industrial guidelines as general 80% payment on delivery and 20% payment after successful installation, acceptance Bidder should follow tender terms and conditions. Page 2 of 8
page 25, Sl. No. 19 Page 18 XXIII Page 18 XXIV Page 18 XXIX total cost of the Work Order will be released after complete and satisfactory installation/ commissioning of the SDWAN device. However, delivery and installation/commissioning period remains 90 days. For O & M, quarterly payments will be made only in arrears after deducting the penalty (if any). These payment terms will not be changed. The vendors are required to quote on these payment terms only. The Bidder should specifically note that no advance payment will be made. Give details of projects implemented in SDWAN supply and implementation in India or abroad by the (I). by the bidder. (II). by the SDWAN Technology Provider (OEM). (III). by the bidder and SDWAN Technology Provider (OEM) together. The Bidder should be an authorized partner with the highest partnership level of the OEM for supply, installation and support for the SDN Box/Device as per the terms mentioned in Annexures- 3 & 4. The Bidder should provide proof of Back-to-Back support agreement with OEM(s) for the proposed SDN Box. Bidder is requested to provide list of service centres, technical manpower there, arrangement for repair or replacement of SDWAN device for providing SLA, etc. and commissioning against 10% PBG submitting by bidder. We request for amendment and corrigendum as: Give details of projects implemented in SDWAN/Networking/WAN supply and implementation in India or abroad by the (I). by the bidder. or (II). by the SDWAN Technology Provider (OEM). or (III). by the bidder and SDWAN Technology Provider (OEM) together. as- The Bidder should be an authorized partner of the OEM for supply, installation and support for the SDWAN/Networking/WAN as per the terms mentioned in Annexures- 3 & 4. as Undertaking required from OEM for back to back to back support agreement with bidder for this tender. as Bidder/Partner Associations/OEM is requested to provide list of service centres, technical manpower there, arrangement for repair or replacement of SDWAN device for providing SLA, etc. The item is self explanatory and no amendment is called for. Page 3 of 8
page 35 Annexure-6 Page 25 Sl. No. 20 Delivery: Supply, Delivery, Installation, Testing and Commissioning of SDN Devices in ESIC Offices, other than DC and DR- The installation and commissioning will be required to be done in two phases. a. (I) First Phase Complete Installation and commissioning in 1600 locations to be completed within 90 days from the date of Work Order. b. (II) Second phase Complete Installation and commissioning in balance locations and for these and any additional location the installation and commissioning will have to be completed within 60 days of the issue of order. c. (III) The list of 1600 locations of the first phase will be provided in the WO. d. (IV) Go live is1 and 2(I) and rest all is additional. Satisfactory Certificates from minimum 2 clients with complete contact details to whom the bidder has provided WAN services in the country which should be operational and should be working successfully at present. Give detail of the projects such as number of nodes, period for which service is being provided, etc. We request for amendment and corrigendum as- Delivery: Supply, Delivery, Installation, Testing and Commissioning of SDN Devices in ESIC Offices, other than DC and DR- The installation and commissioning will be required to be done in two phases. a. (I) First Phase Complete Installation and commissioning in 1600 locations to be completed within 210 days from the date of Work Order. b. (II) Second phase Complete Installation and commissioning in balance locations and for these and any additional location the installation and commissioning will have to be completed within 160 days of the issue of order after phase 1 completion. c. (III) The list of 1600 locations of the first phase will be provided in the WO. d. (IV) Go live is1 and 2(I) and rest all is additional. We request for corrigendum/amendment as - Satisfactory Certificates from minimum 2 clients with complete contact details to whom the bidder has provided LAN/WAN services in the country which should be operational and should be working successfully at present. Give detail of the projects such as number of nodes, period for which service is being provided, etc. Or We request for corrigendum/amendment as - Satisfactory Certificates from minimum 1 clients with complete contact details to whom the bidder has provided WAN services in the country which should be operational and should be working successfully at present. Give detail of the projects such as number of nodes, period for which service is being provided, etc. The delivery periods were fixed as per discussion in vendor & OEM meet on 04-10-2018. required Page 4 of 8
Page 25 20 Page 24, Item= 8 Service Provider should provide detail for providing remote support on 24 x 7 basis. (Submit detail online). Profitability Clause:- RFP Clause- Bidder Turnover (should be more than Rs.100 Crore during each year). The Bidder should not have suffered any financial loss for more than one year during the three years. Note- ISP Bandwidth will not be criteria for consideration as Service Provider/Partner Associations/OEM should provide detail for providing remote support on 24 x 7 basis. (Submit detail online) Requested Amendment Bidder Turnover (should be more than Rs.100 Crore during each year). The Bidder should be a profit making entity in at least one of last three financial years. Or The clause in the tender is as per MOF instructions. Bidder Turnover (should be more than Rs.100 Crore during each year). The Bidder should be a profit making entity in last financial year.. Or Bidder Turnover (should be more than Rs.100 Crore during each year). The Bidder should not have suffered any financial loss for more than one year during the three years. The bidder in case of an wholly owned subsidiary can submit Parent company Balance sheet and Profit & Loss statement. Or Page 25, Sl No. 14 RFP Clause Copy of an ISO Certificate. Requested Amendment Copy of an ISO Certificate. Bidder can submit Letter of Bidder Turnover (should be more than Rs.100 Crore during each year). The Bidder should not have suffered any financial loss for more than one year during the three years. In case bidder participates in a consortium, any one member of the consortium has to meet the above criteria. Requested Amendment Copy of an ISO Certificate. Bidder can submit Letter of undertaking in case ISO Certificate is under Audit for renewal Page 5 of 8
Page=35, Annexure-6 undertaking in case ISO Certificate is under Audit for renewal. Scheduled delivery and installation time is 90 days. Bidder has requested to increase the delivery and installation time is 120 days. Page 28 Point 2(v) Page 21, Point 20 Page 21, Point 19 Give details of projects implemented in SDWAN supply and implementation in India or abroad by the (I). by the bidder. (II). by the SDWAN Technology Provider (OEM). (III). by the bidder and SDWAN Technology Provider (OEM) together. What is currently available MPLS & Internet Bandwidth on each type of site (Type A & B) and also request to confirm what would be the incremental bandwidth requirement per site. What is the through put requirement at Hub location (Type C DC & DR). Hub location router needs to be only virtual or it can be physical also. Serial interface on SDWAN CPE should be optional. Even if we use converters, those external converters are not supported by SDWAN controller. Hence, Serial interface should not be mandatory in the RFP. Making of Bank Guarantee as an EMD for the tender makes it more complex to bid in such a short period due to festival holidays in the month. As we are keen to submit bid for the above said tender which will take another 15 days. In view that, extend bid submission date by at least 15 days. As SDWAN is new technology, request you to kindly consider PO copies for WAN and SWAN technology. Is ITI need to submit the project details for all three points? ITI has requested to modify the clause as under. Give details of projects implemented in SDWAN/SWAN supply and implementation in India or abroad by the (I). by the bidder. (II). by the SDWAN Technology Provider (OEM). (III). by the bidder and SDWAN Technology Provider (OEM) together. At present, all hospitals and ESIC Hq. have 4+4 MB bandwidth. All other locations have 2+2 MB bandwidth. Bidder may supply hardware as per specifications given in the tender. As per tender specifications. Extend tender submission by 3 weeks. required -- No prebid meeting proposed. Nokia has requested for a prebid The current SDWAN Page 6 of 8
Page 28, Point 2.V Page 28, Point 2 Page 30, Point No. 8 - SDWAN Router (ESIC Office Site Router) V. The SD-WAN Branch site router should at least have one serial interface for WAN link termination. Although, ESIC requires serial port, if it is not possible, vendor may provide external converter. (iii) The SD-WAN Branch site router should support for a minimum of four 10/100/1000 Ethernet interfaces for WAN/LAN link termination 4(iv) The SD-WAN Branch site router should support for a minimum of one 10/100/1000 Ethernet interface for terminating the LAN connection (vii). The SD-WAN branch router should allow termination of at least two WAN links - Network Monitoring. The solution must store historical traffic and performance information to assist with troubleshooting and analysis, traffic forecasting and SLA meeting. We request ESIC to share the total number of SDWAN CPEs to support serial port. We request ESIC to clarify the total number of Physical Ports required on the SDWAN CPE Device for both Type A & Type B locations. ESIC is requested to clarify the duration to be considered for storing the Historical data. RFP is a refloating of earlier RFP with modifications to enable more competition. Before floating the RFP, ESIC had held a meeting on 04-10-2018 with vendors and OEMs to find out what could be amended for better response. The RFP already floated, incorporates those suggestions. Hence prebid meeting has not been found essential. Currently BSNL MPLS link at all locations are connected through Serial Port. The specifications are required for both Type A & Type B Locations. For the contract period of the SDWAN Project. Page 7 of 8
Page 28, Point No.2 Page 30, Point No. 8 Page 28, Point No.2 compliance 3. The SD-WAN Branch site router should support for a minimum of four 10/100/1000 Ethernet interfaces for WAN/LAN link termination 4. The SD-WAN Branch site router should support for a minimum of one 10/100/1000 Ethernet interface for terminating the LAN connection 7. The SD-WAN branch router should allow termination of at least two WAN links 1. The solution must store historical traffic and performance information to assist with troubleshooting and analysis, traffic forecasting and SLA compliance V. The SD-WAN Branch site router should at least have one serial interface for WAN link termination. Although, ESIC requires serial port, if it is not possible, vendor may provide external converter. We request ESIC to clarify the total number of Physical Ports required on the SDWAN CPE Device for both Type A & Type B locations. We request ESIC to clarify the duration to be considered for storing the Historical data. We request ESIC to share the total number of SDWAN CPEs to support serial ports. Scope of onsite engineer at ESIC HQ. please clarify The specifications are required for both Type A & Type B Locations. For the contract period of the SDWAN Project. Currently BSNL MPLS link at all locations are connected through Serial Port. As per RFP NOC Is ESIC looking on premise dedicated NOC setup or fine with shared SP centralized NOC? Dedicated NOC set up is Clarification on managed services scope for SD-WAN CPE s As per RFP Additional Commissioner (ICT) Page 8 of 8