Online Portl Guide Access your policy informtion, documenttion, clim forms nd clims history esily nd securely. version dte: 12/2017
YOUR ONLINE PORTAL ACCESS URL & REGIONAL CONTACTS HONG KONG SINGAPORE VIETNAM APRIL.hk/portl APRIL.sg/portl HEALTHyAPRIL.com/portl +852 2526 0918 Mondy to Fridy 09.00-17.00 +65 6736 0057 Mondy to Fridy 09.00-17.00 +84 28 7307 7984 Mondy to Fridy 09.00-17.00 contct.hk@pril.com contct.sg@pril.com contct.vn@pril.com 9th Floor, Chinchem Hollywood Centre, 1-13 Hollywood Rod, Hong Kong 60 Py Ler Rod, #06-45 Py Ler Squre, Singpore 409051 Unit 201, 2nd Floor, Lfyette Building, 8 Phùng Khắc Khon, D Ko Wrd, District 1, Hồ Chí Minh, Vietnm
ONLINE PORTAL: ACTIVATION & LOGIN 1. On Your Browser, go to URL Or on APRIL Interntionl s minpge: click on the top right hnd ox tht sys for Hong Kong for Singpore for Vietnm APRIL.hk/portl APRIL.sg/portl HEALTHyAPRIL.com/portl Online Portl click on green ox tht sys POLICY HOLDERS > 2. You will e re-directed to Memer nd Policyholder Corner where you my Login or Register c 3. To Register, click on c Register s Memer/Policyholder A PIN is required for registrtion, This PIN hs een sent to you y emil. If you re unle to find it, plese refer to the first section of this document to contct your Regionl tem. You re now redy to ctivte your ccount.
ONLINE PORTAL: NEW ACCOUNT REGISTRATION Enter your Lst Nme nd First Nme s it ppers in your policy documents c d c d Enter your Registrtion PIN, which ws sent y emil long with your full Memer Pck Enter the emil ddress you used for your policy ppliction Crete your own unique pssword nd confirm y re-typing it e e To confirm registrtion, click Sumit 4. Congrtultions! Your registrtion process is complete. You my now ccess your online portl ccount nytime, nywhere.
APRIL EASY CLAIM APP IMPORTANT NOTE ABOUT YOUR EMAIL ADDRESS The emil ddress you provided will hve severl functions: It will e your login for your online ccount. It will e noted s your ctive emil ddress in our records. This mens we will use this emil ddress to send clims settlement informtion which my contin informtion out your medicl history. We do not use your emil ddress for direct mrketing purposes. Plese note this emil ddress will lso e your Esy Clim login. To Access the Esy Clim pp 1. Downlod the APRIL Esy Clim pp on your smrtphone. 2. Lunch the pp nd log in with the sme user ID nd pssword you signed up for your Memer nd Policyholder Corner You must first ctivte your online portl ccount efore using the Esy Clim pp.
FAQ: TO REQUEST YOUR PIN 1. Wht if I don t rememer my PIN? Your PIN is sent to you y emil nd cn e found in your memer pck. If you re unle to find the PIN we sent you, contct your roker or APRIL dvisor nd we will send you new one, or Contct us online for ssistnce On APRIL Interntionl s minpge click on green ox tht sys On the pge tht follows: on the left hnd side, click on Find out more > SEND AN ENQUIRY Plese fill out the online form nd click SUBMIT to request new PIN: Once the enquiry hs een received, memer of the APRIL tem will send you n emil with copy of your PIN letter.
FAQ: FORGET PASSWORD 2. 3. 4. Wht if I don t rememer my pssword? Just click on the lue text utton Forgot your pssword? Click here locted underneth the green Sign in nd Cler uttons. A window will pop up on your screen, where you will e le to reset your pssword. Why m I not le to log-in to my ccount? This my e ecuse you hve not ctivted your ccount. To ctivte your ccount, plese refer to the guide ove. Plese note the emil ddress entered must e the sme emil used for your policy ppliction. How do I sumit clim nd wht informtion is required? To sumit clim, you must complete Clim Form nd ttch the relevnt invoices nd receipts. The esiest wy to send your clims is vi the Esy Clim pp. We lso ccept scnned copies nd clims sumission vi emil. Note tht electronic sumissions re ville for ll clims up to US$800 (plese refer to your Clims Instructions for full detils) Clim forms cn e ccessed on your online portl under the Forms t. We strongly recommend, when possile, to use our Outptient Direct Billing Network for more convenience. * For Vietnm memers, originls invoices nd receipts re required for sumission to finlise ny clim reimursement.
FAQ: EASY CLAIM APP 5. How do I sumit clim on the Esy Clim pp? Sumitting clim on Esy Clim couldn t e simpler. To send medicl ill or prescription for reimursement, just: Select the eneficiry nd enter the dte of tretment Enter the mount of the invoice nd the currency Write the nti-frud code on your originl documents Tke pictures of ll the documents required to complete your clim Send your clim with simple click!