Trend Micro Internet Security Pro Reviewer s Guide

Transcription

1 Trend Micro Internet Security Pro Reviewer s Guide Smart Security for Total Online Safety Easy. Fast. Smart. Page 1

2 Dear Reviewer, Thank you for taking the time to review Trend Micro Internet Security Pro. Our 2010 version focuses on the three fundamental needs of our users Performance, Protection and Convenience. With these simple concepts embedded into the product development cycle, we believe the 2010 products are our best yet. As the flagship product, Trend Micro Internet Security Pro offers all the features and benefits of Trend Micro Internet Security plus enhanced data and identity protection against new classes of threats. This protection covers all levels of computing and browsing in the least obtrusive fashion. Performance The 2010 products are faster than ever. The products consume less memory and fewer CPU cycles. All of these improvements deliver better user experience. Protection Every year, more malware makes its way onto our computers. To address this, we enhanced protection at several levels. As in Trend Micro Internet Security 2010, Trend Micro Internet Security Pro includes Web Threat Protection from Trend Micro Smart Protection Network and Proactive Intrusion Blocking, a part of the corporate HIPS (Host Intrusion Prevention System) technology. In addition, Trend Micro Internet Security Pro offers features that are designed to provide you optimized identity and data protection. Convenience In response to customer feedback, we streamlined the install and setup process for an improved user experience. It takes only three clicks to install the product, and with one more step, the product immediately starts protecting you. This reviewer s guide provides you with all the information you need to evaluate and write about Trend Micro Internet Security Pro. We encourage you to also read the Getting Started Guide, Online Help and the Trend Micro Knowledge Base ( Feel free to contact us if you have any questions during your review. Sincerely, The Trend Micro Consumer Team Page 2

3 Table of Contents Trend Micro Internet Security Pro 2010 Reviewer s Guide Executive Summary Product Overview Target Market Key Features Major Capabilities Availability North American Pricing Contacting Trend Micro Press Relations System Requirements Compatible Microsoft Operating System CPU Memory, Disk Space and Monitor Web Browsers Software (for mail scans) Web-based Mail Services (for mail scans) Web-based Mail Services (for Web threat protection) Instant Messaging Software for Data Theft Protection Instant Messaging Software for Real-Time Protection Instant Messaging Software for Web Threat Protection Incompatible Software Recommended Testing Environment Installing and Activating Trend Micro Internet Security Pro Insert the CD into your optical drive and click Install Program Follow the on-screen instructions throughout the installation process Begin the Setup Assistant Product Overview What s New in 2010? Easier, Faster, and Smarter Enhanced Parental Controls Upgraded Home Network Protection and Security Mangement Enhanced Anti-Spam What s New in Trend Micro Internet Security Pro? Trend Micro Toolbar Trend Micro Security Activity Dashboard Trend Micro Mobile Security More Product Features Streamlined Anti-Malware Protection and Quick Scan Proactive Intrusion Blocking Web Threat Protection System Tuner Trend Micro Vault Free phone, and chat support About Trend Micro...30 Page 3

4 1. Executive Summary 1.1. Product Overview Trend Micro Internet Security Pro provides the most comprehensive, easy-to-use protection for your personal data so you can shop, bank, or browse with confidence Get all the benefits of our proven Internet security plus enhanced identity theft and transaction protection and remote security management. More flexibility, more features, Trend Micro Internet Security Pro delivers the best in protection. With premium features for data theft protection, Wi-Fi validation, smartphone security, and Web threat protection, you can confidently , shop, bank, or share photos online no matter where you are, knowing your privacy and data are secure. Trend Micro Internet Security Pro brings along the entire Trend Micro Smart Protection Network to offer you the immediate access to the latest protection wherever and however you connect from home or on the go. It s security made smarter. As always, Trend Micro Internet Security Pro is backed by the Trend Micro technical support team who offers free phone, , and chat support Target Market Trend Micro Internet Security Pro is designed for people who extensively use their computers to conduct activities online, both at home and away. They bank, shop, , chat, and share all types of files and data online. They own more computers than the average household and also own multiple digital devices Key Features Anti-virus Anti-spyware Protection against rootkits Proactive Intrusion Blocking (Enhanced Behavior Monitoring) Enhanced anti-spam and IM protection and link rating Web Threat Protection o Web page and search results rating o Link safety rating in IM and Web-based o Real-time Web page content examination State awareness to minimize interruption during presentations, movies, or games Home network protection and home network security management Machine-based and user-based parental controls Security Activity Dashboard Mobile Security protects Microsoft Windows Mobile and Symbian OS based smart phones Data theft prevention Wireless hotspot verification (Wi-Fi Advisor) PC performance tuning (System Tuner) Two-way firewall File and Folder Backup Free automatic updates Free phone, , and chat support Page 4

5 1.4. Major Capabilities On-demand quick scan offers instant checking of threats in the places they most likely to hide. Trend Micro Toolbar offers advanced Web threat protection features to protect you from Web pages that pose a security threat. Proactive Intrusion Blocking protects your computer from unauthorized changes made to the operating system or important programs. Enhanced parental control supports both machine-based and user-based policy creation, custom and predesigned URL filtering settings, Internet access by time of day, day of week, and privacy data protection. Intuitive Home Network Security Management to manage and protect your home network with a graphical home network map. Enhanced anti-spam improves spam mail filtering performance and protects users who click on unsafe links. Trend Micro Vault allows you to lock and hide important files and folders in case your laptop is stolen. Wi-Fi Advisor verifies whether a Hot Spot is legitimate and identifies safe Hot Spots, allowing you to lock access points and prevent Evil Twin attacks. System Tuner improves your PC performance by cleaning up files and registry and managing startup programs. Security Activity Dashboard helps you understand where the threats came from, what these threats were, and when they occurred. The information should help you take preventive measures to stop threats. Trend Micro Mobile Security protects against viruses, SMS text message spam and other malware attacks for Microsoft Windows Mobile and Symbian OS based smart phones Availability All Trend Micro consumer products are available through traditional channels, including online stores, box retailers, resellers, and direct from on August 24 th, North American Pricing Trend Micro Internet Security Pro can be purchased on a subscription basis for $69.95 SRP per year, covering up to 3 PCs in a household. A subscription entitles customers to upgrades and updates during the term of their valid active subscription. Additional multi-year subscriptions are also available. Customers can renew their expiring subscriptions online with a discount off of the SRP Contacting Trend Micro Trend Micro Incorporated North De Anza Blvd. Cupertino, CA Tel: (408) or (800) Fax: (408) Page 5

6 Further information is available at 2. Press Relations Trend Micro recognizes that the members of the media are on deadlines and require prompt and accurate responses to inquiries. As such, please direct general questions about the company or the product to: Andrea Mueller Sr. PR Specialist (408) This contact information is not for publication. For all technical questions about Trend Micro Internet Security Pro, please contact: Erik Hutslar Director Product Management This contact information is not for publication. Consumer Support Line (800) Page 6

7 3. System Requirements Before you attempt to install Trend Micro Internet Security Pro, make sure that your test computer meets all of the minimum system requirements Compatible Microsoft Operating System Windows 7 Ultimate, Professional, Home Premium, Home Basic, or Starter Kit (32-bit or 64-bit) Windows Vista Ultimate, Business, Home Premium, or Home Basic with or without Service Pack 1 (SP1) or Service Pack 2 (SP2) (32-bit or 64-bit) Windows XP Home, Professional, Media Center, Tablet PC Edition with Service Pack 2 (SP2) or Service Pack 3 (SP3) (32-bit) 3.2. CPU Windows 7 Ultimate, Professional, Home Premium, Home Basic, or Starter Kit (32-bit or 64-bit) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Intel Pentium 800MHz (1GHz recommended) Windows Vista Home Basic, Home Premium, Business, or Ultimate (32-bit or 64-bit) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Intel Pentium 800MHz (1GHz recommended) Windows XP Home, Professional, Media Center, or Tablet PC ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Intel Pentium 350MHz Note: Trend Micro Internet Security Pro can support computers with processors equivalent to those listed above, as well as Intel Hyper-Threading, and dual core or quad core Atom processors Memory, Disk Space and Monitor a. Memory ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 256MB minimum (512MB recommended) for Windows XP 512MB minimum (1GB recommended) for Windows Vista / Windows 7 b. Disk Space ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 500MB available for installation Note: Trend Micro Internet Security Pro can support RAID 0 (Striping) or RAID 1 (Mirroring). c. Monitor ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Page 7

8 1024 x 576 minimum with high color 3.4. Web Browsers Microsoft Internet Explorer 6.0 with Service Pack 2 (SP2)* Microsoft Internet Explorer 7.0 Microsoft Internet Explorer 8.0 * For Microsoft Windows XP Software (for mail scans) Microsoft Outlook Express 6.0 with Service Pack 2 (SP2) Microsoft Outlook 2000, 2002, 2003 or 2007 Mozilla Thunderbird 1.8 or 2.0 Windows Mail (for Microsoft Windows Vista) 3.6. Web-based Mail Services (for mail scans) Yahoo! Mail MSN Hotmail/Windows Live Mail AOL Mail Google Gmail 3.7. Web-based Mail Services (for Web threat protection) Yahoo! Mail Windows Live Mail 3.8. Instant Messaging Software for Data Theft Protection AOL Instant Messenger 5.9 ICQ 5.1, 6.0, 6.5 or ICQ Lite MSN Messenger 7.5* Windows Live Messenger 8.0, 8.5, 9.0 Yahoo! Messenger 7.0, 8.0, 8.1 * For Microsoft Windows XP only 3.9. Instant Messaging Software for Real-Time Protection Windows Live Messenger 8.0 Windows Live Messenger 8.5 Windows Live Messenger Internet Connection Trend Micro Internet Security Pro needs an Internet connection for activating online, checking the expiration date, downloading updates, sending feedback about malicious software, sending Trend Micro Anti-Spam Toolbar queries, transferring Trend Micro Data Network and Smart Protection Network information, obtaining virus information, or browsing pages on the Trend Micro Web site. Page 8

9 If you have a dial-up or other connection to the Internet that charges fees per connection, by the amount of time connected or for the amount of data downloaded, make sure your router or connection software does not automatically start a connection to support the features listed above to avoid extra connection fees. Follow your router's instructions to edit your router settings as required Incompatible Software To identify software that you should remove from the computer before installing Trend Micro Internet Security, please refer to the following Web site: c&externalid=pub-en Recommended Testing Environment This Reviewer s Guide assumes that you are testing Trend Micro Internet Security Pro on a computer running a supported operating system and Web browser. If your test environment is different, some screens may be slightly different from those reproduced in this document, and certain features may not be available. Page 9

10 5. Installing and Activating Trend Micro Internet Security Pro (Trend Micro Internet Security and Trend Micro Internet Security Pro have common installation processes) 5.1. Insert the CD into your optical drive and click Install Program You can select the language you want to install in the language dropdown menu Follow the on-screen instructions throughout the installation process After you accept the end-user license agreement (EULA), the Installer will proceed through the installation, which includes an option for customization. Since Trend Micro Internet Security Pro installs in as few as three clicks, we recommend you follow the Trend Micro default settings to complete the install as quickly as possible. There is also a custom install option that allows you to run a pre-installation scan to find any malicious software already on your computer and lets you decide if you want to install the Personal Firewall included in Trend Micro Internet Security Pro. Page 10

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12 5.3. Begin the Setup Assistant After installation is complete, you will automatically enter the Setup Assistant. This is where you can activate the services and register your subscription. Trend Micro Internet Security Pro will try to detect your connection type automatically and set the firewall profile that is most appropriate to its current connection. Each profile comes pre-defined with rules for blocking and allowing certain types of traffic and activities. Once the setup assistant is complete, you can open the Main Console to continue your review. In some rare cases you may need to restart your computer. Page 12

13 6. Product Overview Trend Micro Internet Security Pro protects your PC against a variety of threats such as viruses, spyware, hackers, and spam. It also secures your personal information, blocks undesirable Web sites, and safeguards against known Microsoft security vulnerabilities. These features ensure all areas of your Internet and network connection are secure. In addition, Trend Micro Internet Security Pro offers enhanced identity and data protection against new classes of threats. Unlike competitive products that force users to switch between several different programs, Trend Micro Internet Security Pro offers all-around security in one application, accessible through one simple interface. Its on-screen text provides more detailed explanations with plain English instructions. Moreover, a number of controls and elements were renamed to make their usage easier to understand. For Pro Features, the Pro Features button on the main screen triggers an independent screen to better identify related features and functionalities. Page 13

14 7. What s New in 2010? Trend Micro Internet Security Pro includes the following features: a. This version fully supports Microsoft Windows 7. b. A new security feature can automatically prevent suspicious software on USB drives from opening. c. This version can share threat information with the Trend Micro Smart Protection Network, which automatically correlates information about threats found on millions of computers to help protect you more effectively. d. Now block attempts to open potentially unsafe websites based on suspicious domain names. e. The Trend Micro Toolbar can now rate the hyperlinks shown when searching for websites with Biglobe, Infoseek, and Bing. f. A new setup wizard helps you prepare the Pro Features for use. g. The System Tuner now includes software history cleaning and system restore features, as well as automatic system tune-ups performed monthly. h. The name of Remote File Lock has changed to Trend Micro Vault. i. New enhancements have improved overall software performance. j. This version includes free tools and services available online Faster, Easier, and Smarter Performance enhancement is the main focus of the 2010 version of Trend Micro Internet Security Pro. Benchmarked against the already improved previous 2009 version, the latest version showed the following enhancements: Boot up time up to 20% faster 25% smaller download package 40% smaller hard drive footprint Quick scan has been improved 20% on Vista and XP Page 14

15 The latest version of Trend Micro Internet Security Pro is easier to use with a more streamlined installation and activation process. An independent module called Smart Downloader can assess the user's PC environment and automatically download and install the most appropriate version. The "versionless" upgrade feature also shortens the time that takes to upgrade as it only downloads the updated parts between the existing modules and latest modules. The latest version of Trend Micro Internet Security Pro has enhanced state awareness. It will not display informational popups and perform scheduled scan and update while the user is in the full screen mode to watch video, show presentation, or play games Enhanced Parental Controls The latest version of Trend Micro Internet Security Pro offers enhanced parental control features by supporting both machine based and user based policy creation, custom and pre-configured URL filtering settings, Internet access by time/date, and privacy data protection. Page 15

16 7.3. Upgraded Home Network Protection and Security Management Protect your entire home network with Trend Micro Internet Security Pro. With your standard subscription to this product, you can protect up to three computers. A separate My Home Network tab was added in the main screen. Clicking the My Home Network tab displays a graphical map of the home network. The home network security management tasks such as blocking unknown PC s connection, identifying PC protection status, performing pattern update and remote scan have been simplified with the display of home network map. Page 16

17 7.4. Enhanced Anti-Spam The spam mail filtering performance has been greatly enhanced in the latest version of Trend Micro Internet Security Pro. A new feature checks the safety of links inside s and alerts the user with an Unsecure Content tag at the beginning of the 's subject. Clicking the unsafe links in these s will display the blocking page. Page 17

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19 8. What s in Trend Micro Internet Security Pro? Trend Micro Internet Security Pro includes additional features that offer enhanced Web threat protection and identity and data protection on the Internet. These features are accessible through the Trend Micro Browser Toolbar and the Pro Features button on the main screen of the product. When you click on the button, a sub-window comes up, allowing you to start using Pro Features Trend Micro Toolbar Trend Micro Internet Security Pro is an added toolbar to your Web browser that helps protect your PC when using the Internet. You can check the security of your wireless network connection or the Web site currently open at a glance. The toolbar also offers even more protection that you can't see. The list below gives more details. Page Rating Rates the reputation of Website pages and Web search results. Advance Warning Checks Web page s safety rating and displays warning for an unsafe page before the page is displayed. Web Page Examination Identify Web threats on not-yet-rated Web pages and provide the feedback to Trend Micro Smart Protection Network. Keystroke Encryption Encrypts what you type when visiting Web sites to foil keyloggers and other spyware. Wi-Fi Advisor Checks the reputation of available wireless networks and warns against those that pose a security risk. IM Rating Finds security risks in links to Web sites received through instant messaging. Webmail Rating Finds security risks in links to Web sites received via Web-based services. Page 19

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21 Link Ratings in Yahoo Mail (Red: Unsafe; Yellow: Suspicious; Gray: Untested; Green: Safe) Page 21

22 . Link Ratings in Microsoft Windows Live Messenger (Red: Unsafe; Yellow: Suspicious; Gray: Untested; Green: Safe) Page 22

23 8.2. Trend Micro Security Activity Dashboard The Trend Micro Security Activity Dashboard displays threats by source and type in color coded graphs. Threats can also be displayed in a chronological order. The dashboard makes it easy for Page 23

24 the user to understand where the threats came from, what types of threat they are, and when they occurred. The information should help the user take preventive measures to stop the threats Trend Micro Mobile Security Trend Micro Mobile Security protects against viruses, SMS text message spam and other malware attacks for Microsoft Windows Mobile and Symbian OS based smartphones. It also prevents data theft and service disruptions. The key features are: Monitors inbound and outbound data activity. Blocks unauthorized activity with built-in adjustable-protection firewall. Blocks spam SMS text messages from unknown senders. Provides automatic real-time virus/spyware scans with optional manual scan. Delivers updated pattern files automatically via Internet connection. Simplifies configuration with easy-to-use mobile handset interface. 9. More Product Features 9.1. Streamlined Anti-Malware Protection and Quick Scan Trend Micro Internet Security Pro fully combines the antivirus, anti-spyware and anti-root kit engines into one solid anti-malware fortress. The gray area between a virus and spyware grows day by day. Merging these engines protects you more thoroughly against known and unknown Page 24

25 threats. The new on-demand (default) quick scan offers instant checking of threats in the places they most likely to hide. You will enjoy more convenience than ever before. The combined engine takes less time to scan and clean than previously Proactive Intrusion Blocking Proactive Intrusion Blocking is part of the Enhanced Behavior Monitoring module in Trend Micro s consumer product line. Enhanced Behavior Monitoring, the next generation of the technology, is a component of Trend Micro s corporate initiative to provide Host Intrusion Prevention System (HIPS) for endpoints, from desktops to servers. There are three main benefits. The first is proactive protection. Potentially malicious changes are blocked from taking place on your system. Second, Enhanced Behavior Monitoring dynamically adapts to new and emerging threats. To do this, it uses active updateable rules that allow Trend Micro products to handle an unforeseen type of threat. Third, we can trace the changes to their source, reducing the number of alerts for you. For example, you may have received ten alerts if there were ten changes. Now, we can trace and verify that the changes are coming from a single application, leading to just one alert. Page 25

26 9.3. Web Threat Protection Web threat protection is a core technology of Trend Micro Smart Protection Network. Compared to traditional URL filtering, Web threat protection is a more proactive and refined way to protect you from Web threats such as bots. It assesses the trustworthiness of a URL by analyzing its domain, thus providing stronger protection against a variety of Web threats including zero-day attacks. Unlike traditional URL filtering where entire Web sites are blocked, Web threat protection looks at individual pages and determines the likelihood that the page contains malware or malicious code. You can surf the Web freely without sacrificing security. Web threat protection considers five factors when deciding whether a Web page is malicious. Is the page associated with a well-known generator of malware? How long has the page been up and running? How stable is the page? For example, if the site is registered with one domain and then pops up with another domain in a few days, then it may be suspect. Is there any known malware or malicious code present? Is the IP address from a spammer? Page 26

27 9.4. System Tuner Computers slow down as you install and use applications and download files. Such performance degradation is often caused by dirty registry, temporary file build-up, and too many startup programs. System Tuner optimizes the performance of your computer by checking the dirty registry, cleaning up isolated registries and temp files, and managing startup programs. Cleans disk and temp files (Internet Explorer, Recycle Bin, downloads) Cleans and scans registry, cleans isolated registries Offers tools to manage and optimize startup programs Page 27

28 9.5. Trend Micro Vault Trend Micro Vault provides additional layer of protection for people who frequently travel with their laptop computers. If your laptop is stolen, you can protect important data by locking and hiding important file and folders. Trend Micro Vault makes it easy to protect your information. You don t have to type in passwords to open your files and folders in connected environments. However, once you find that your laptop computer is stolen, you can lock and hide your important files and folders through the Internet. Key features include: You can move and store your important files and folders in the VAULT folder. When you connect to the Internet for daily access, the VAULT folder opens automatically. You can remotely lock the VAULT through the Internet. You can open the VAULT with a password when your computer is offline. 128-bit DES encryption You can check the password strength when you enter the password. You can disguise the appearance of the VAULT icon, making it easier to hide its location. Page 28

29 9.6. Free phone, and chat support Trend Micro offers free phone, , and chat support. For more information, see Page 29

30 10. About Trend Micro Trend Micro Incorporated Trend Micro Incorporated, a global leader in Internet content security, focuses on securing the exchange of digital information for businesses and consumers. A pioneer and industry vanguard, Trend Micro is advancing integrated threat management technology to protect operational continuity, personal information, and property from malware, spam, data leaks and the newest Web threats. Visit TrendWatch at to learn more about the latest threats. Trend Micro's flexible solutions, available in multiple form factors, are supported 24/7 by threat intelligence experts around the globe. Many of these solutions are powered by the Trend Micro Smart Protection Network, a next generation cloud-client content security infrastructure designed to protect customers from Web threats. A transnational company, with headquarters in Tokyo, Trend Micro's trusted security solutions are sold through its business partners worldwide. Please visit, a next generation cloud-client content security infrastructure designed to protect customers from Web threats. A transnational company, with headquarters in Tokyo, Trend Micro's trusted security solutions are sold through its business partners worldwide. Please visit by Trend Micro Incorporated. All rights reserved. No part of this publication may be reproduced, photocopied, stored on a retrieval system, or transmitted without the prior written consent of Trend Micro Incorporated. Trend Micro, the t-ball logo, and PC-cillin are trademarks or registered trademarks of Trend Micro Incorporated. All other company and/or product names may be trademarks or registered trademarks of their owners. Information contained in this document is subject to change without notice. Legal Notice: Trend Micro licenses this product in accordance with terms and conditions set forth in the License Agreement inside this package. If you wish to review the License Agreement prior to purchase, visit: If you (or the company you represent) do not agree to these terms and conditions, promptly return the product and package to your place of purchase for a full refund. Protected by United States Patent No. 5,951,698. Page 30