ACN Premium Technical Support. 24/7/365 Remote Computer Support

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1 ACN Premium Technical Support 24/7/365 Remote Computer Support

2 What is ACN Premium Technical Support? Premier provider of technical assistance for your computer and electronic devices 24/7/365 remote on-demand support from convenience of your home Help connecting devices to your Wi-Fi and synching peripheral devices Tune-up support to keep devices running at optimal speed and extending the life Detect and remove viruses, spyware and malware Install software apps Troubleshoot problems and crashes North American based technicians that provide service to your computer via a secure remote log-in session

3 Industry Statistics There are an estimated million personal computer users meaning there is an immediate opportunity for million ACN Premium Technical Support customers Consumers spend about 27 hours a month on the internet There are now more than 500 million devices in homes connected to the Internet, an average of 5.7 devices per household The number of customers using subscription-based technical support has increased from 16% in 2012 to 18% in 2013 The total revenue for U.S. consumer technical support services will increase from $5 billion in 2014 to approximately $9.8 billion in 2018

4 Availability Available nationwide in the U.S and Canada* Available for both residential and small business customers Supported Devices PCs and Macs Home and small office networks (includes wireless) Peripherals: Storage devices (hard drives, optical drives) Digital cameras Printers *Service not available in Quebec Fax machines Scanners USB or Ethernet connected print or media servers

5 Target Market Anyone who owns a computer whether they be a Residential or Small Business consumer! People Who Are Not Tech- Savvy Families with Children That Need Parental Controls Telecommuter Or Small Business Owners College Students

6 Target Market Your other ACN Customers! Individuals and Business Owners ACN High Speed Internet Add-On Assistance with setting up and securing your wireless network Setting up, configuring, and troubleshooting connectivity with standard mobile and peripheral devices Installation and setup of software applications General PC Tune Up services including resolving problems such as slow running computer, error messages, persistent pop ups, and system application crashes

7 Residential and Small Business Plans

8 ACN Signature Support Unlimited 24x7 remote and phone support from experienced and certified technicians Set Up & Configuration Support Installation and setup of software applications, configuring data back up to a local storage device, sync mobile devices with PC Performance Optimization Assistance with performance issues with your PC, Mac or Tablet General PC Tune Up services including slow running computer, error messages, pop ups, and system application crashes Security Set Up/Clean Up Setting up and securing your wireless network, detecting and removing viruses, spyware and malware Troubleshooting and Assistance Assistance uploading photos, using Windows OS, PC troubleshooting, software problems Plans cover service for up to 4 devices, 1 year service agreement required

9 ACN Premium Support Anti-virus and Backup All the features included in the Signature Support plan PLUS online backup and antivirus Mozy Online Backup Software & Support Complete automatic online backup of all your files (photos, documents, videos, music ) up to every hour Unlimited storage of all your files from your PC's internal hard drive Configuring data back up to a local storage device Sync mobile devices with PC application Voice based assistance setting up, configuring, and troubleshooting connectivity with devices Anti-virus Software & Support Installation of antivirus software with a 1 year license to help keep PC free from online threats, Assistance to help detect, block and remove viruses, spyware, and adware Automatic scans of your system to block spyware and viruses Plans cover service for up to 4 devices, 1 year service agreement required

10 Key Selling Features for Customers Valuable maintenance and protection for your computers and tablets at a price anyone can afford Available nationwide in U.S. and in all provinces except Quebec in Canada, 24/7/365 Delivered securely and remotely by experienced North Americanbased, certified technicians Fast and convenient service wherever your customer has an Internet connection Anyone who owns technology would benefit from this service Support for computers and electronic devices

11 Conversation Starters for Customers Who takes care of your computers if you have a problem? What do you do when your computer is running slow? Do you back up your family photos, documents, etc.? Is your new Smartphone syncing with your computer? Have you ever had a computer virus? Have you ever needed technical support immediately and couldn t easily get it?

12 Overcoming Objections My computer doesn t need service and/or maintenance right now. - Every computer needs regular maintenance service to perform at peak levels and avoid catastrophic issues in the future It costs too much. - Just think how much it would cost to replace all the information that is currently on your computer or the cost of a single incident at traditional support provider. Not only is it very expensive at a Big Box support provider, the time it takes for them to repair could take over a week! I have a family member that handles all of my technical issues. - Technical support is becoming increasingly complex. Our technicians are continually educated to keep up with growing trends in the technology world. I have a new computer I don t need this now, do I? - New computers are just as vulnerable to virus attack as an older device. Plus all our technicians are certified to train you on your new computer or with new software! How secure is remote technical support? - Remote support is the MOST secure way of getting your computer problems fixed. Our technicians use data encryption during every session and they record everything to give you maximum security.

13 How to Order US: available as an add-on with ACN Digital Phone + High Speed Internet phone order, through ACN Bundles storefront, and High Speed customer Welcome . CA: available as an add-on through ACN Digital Phone + High Speed Internet storefront, Order Confirmation Page, and the High Speed customer Welcome .

14 Ordering Phone or Online Orders U.S. Digital Phone + High Speed Internet Sales ACN Digital Phone + High Speed Internet Storefront, Order Confirmation Page and the customers Welcome U.S. Premium Technical Support CA Premium Technical Support

15 Online Ordering Select Your Plan

16 Online Ordering

17 Create an Account Allows you to schedule an appointment to meet with a certified Technician at any time and manage your subscription

18 Add a Payment

19 Schedule an Appointment Schedule your 1st appointment online or call Premium Technical Support for instant access to a certified technician

20 Remote Support Before session starts, a North Americanbased certified technician will call the customer at the phone number provided and prompt them to go to the site and select the remote access login Login will give the technician access to customer's computer and they will be able to see technician work on their screen Secure customer is in control, end session at any time

21 FAQs How do I schedule a service appointment? - Under My Account on the Premium Tech Support home page What operating system do I need to have in order to receive remote technical support? Windows XP SP3, Windows Vista, Windows 7 or Windows 10, Mac OS 10.4, 10.5, or 10.6, High-speed Internet connection How do I upgrade my plan? - Contact Premium Technical Support Customer Service How will I be billed? - Via the credit card entered at time of order When and why should I set up a tech appointment? - Immediately after purchasing a subscription and then as need moving forward

22 Key Reminders Credit card will be billed each month 1-year term required Early termination fees will apply If a customer already has antivirus software installed, and they sign up for Premium Support, they will need to disable their current software Any subscription plan containing antivirus software must only be utilized with a Windows-based computer