Expanding Consumer Protection

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Ethelbert Gardner
5 years ago
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won in 2011 / 2012 2x total consumer security software growth rate in 2011 1 175M active

1 Expanding Consumer Protection Janice Chaffin Group President, Consumer Business Unit 1 Norton Continues to Grow 14 consecutive quarters of YoY growth 236 major industry awards won in 2011 / x total consumer security software growth rate in M active users 1. Source: Market Share: Security Software, Worldwide, Gartner March

2 Upselling and Cross Selling Drives Success Norton One (5 devices + VIP services) Norton 360 Everywhere (5 devices on any platform) Norton 360 (3 PCs) Norton Internet Security (3 PCs or 1 Mac) UPSELL UPSELL Norton AntiVirus ( 1 PC or 1 Mac) CROSS SELL Data Services Mobile Products Help Services Freeware / Demandware / Trialware 3 FY13 Focus STRENGTHEN OUR CORE BUSINESSES GROW IN EMERGING TRENDS 4 2

3 FY13 Focus STRENGTHEN OUR CORE BUSINESSES GROW IN EMERGING TRENDS Product Strength Customer Acquisition Customer Retention 5 Product Strength Energizes our PC Security Business Norton One Norton360 Everywhere Extend the Portfolio 6 3

4 Norton One is a Unique Membership Approach Protection. No matter what. JULIE MEMBERSHIP MODEL With a Norton One subscription, you can protect all your devices while hardly lifting a finger. Neil Rubenking, PCMag This just might be Symantec's simplest security solution. Jaymar Cabebe, CNET VIRUS PROTECTION ASSURANCE PROTECTS ANY 5 DEVICES EASY TO USE PREMIUM SUPPORT 24x7 7 Product Strength Energizes our PC Security Business Norton One Norton360 Everywhere Extend the Portfolio Ready for Win 8/Metro Identity Safe Social Protection Identity Safe Family Safety Antitheft Expand Types of Protection Ride the Mac Wave 8 4

5 Focused Channel Efforts Target New Customers Online: Be More Direct OEM: Smart Segmentation Retail: New Engagements New Partnerships 9 Building Exceptional Loyalty Drives Customer Retention year average customer lifetime 15% YoY growth in number of Auto Renewal customers Industry recognized customer support 1. Satmetrix Net Promoter Industry Report for Consumer Software, published Mar

FY13 Focus STRENGTHEN OUR CORE BUSINESSES Product Strength Customer Acquisition Customer Retention GROW IN EMERGING TRENDS Mobile Cloud Storage Help 11 Our Momentum in the Mobile Space is Building

6 FY13 Focus STRENGTHEN OUR CORE BUSINESSES Product Strength Customer Acquisition Customer Retention GROW IN EMERGING TRENDS Mobile Cloud Storage Help 11 Our Momentum in the Mobile Space is Building Norton Identity Safe Norton Snap Norton Mobile Utilities Norton Online Family Norton Mobile Security Lite 7M+ Major concerns security 1 mobile products with mobile downloads of Google Play Rating More new mobile services & apps coming this fiscal year 1. Source: Consumers and Mobile Financial Services, Board of Governors of the Federal Reserve System, March

One 13 Norton Data Services Protect Consumers Increasing Data Needs We have a successful backup business 29% YoY growth in FY12 75PB+ of data

7 And We Are Starting to Monetize Our Mobile Efforts APP MARKETS Top 50 Top Grossing App in Google Play estore DIRECT Direct estore purchases available PARTNER ATTACH Participating in partner app stores 50+ partners SECURITY SUITE EDITION Integrated into Norton360 Everywhere and Norton One 13 Norton Data Services Protect Consumers Increasing Data Needs We have a successful backup business 29% YoY growth in FY12 75PB+ of data Fully replicated and secured 11x more users than Carbonite And we are expanding Provide secure file sharing capabilities across multiple platforms 14 7

Problem Solving 15 Norton Will Continue to Grow Evolving new forms of protection Growing customer acquisition through

8 NortonLive Services is a Fast Growing Business 69% YoY growth in FY12 5 new countries and 11 new partners 30% QoQ growth in Ultimate Help Desk recurring subscribers 16M+ PC Check Up installations General Help Desk Support Device/App Setup & Tune Up Problem Solving 15 Norton Will Continue to Grow Evolving new forms of protection Growing customer acquisition through targeted channel efforts Retaining customers through building exceptional loyalty Capturing momentum in markets beyond the PC 16 8

Mobile Security Overview Rob Greer, VP Endpoint Management and Mobility Product Management Dave Cole, Sr. Director Consumer Mobile Product Management

Mobile Security Overview Rob Greer, VP Endpoint Management and Mobility Product Management Dave Cole, Sr. Director Consumer Mobile Product Management June 29, 2011 1 Forward-Looking Statements This presentation