Manage User Features

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1 As an administrator for the AT&T Collaborate service, you can manage features for each user from the Users widget on the Collaborate homepage. First, you assign a feature to the user, and then turn the feature on if necessary. When the feature has settings that you can manage, the Edit icon ( ) appears. To manage the feature, click the icon and set the options that appear. Note: You can change feature settings on behalf of a user but users can change these settings as well. Many features, such as call forwarding (Call Forward), typically users can manage from their Collaborate homepage. The features that appear for a particular user depend on the bundles you've ordered. Some features, such as 3-Way Calling, Call Transfer, and Call Logs, are automatically assigned to users. These features are detailed in this topic: Alternate Numbers Anonymous Call Rejection Automatic Callback Barge In Exempt Busy Lamp Field Call Forwarding Call Notify Call Recording Call Waiting Calling Line ID Delivery Blocking Contact Center Agent and Contact Center Agent Web Client Contact Center Supervisor Services and Contact Center Supervisor Web Client Customer Originating Trace Directed Call Pickup Directed Call Pickup with Barge In Do Not Disturb Fax Messaging Flexible Seating Hoteling Guest Hoteling Host Intercom Locate Me Sequential Ring Locate Me Simultaneous Ring Location Night Forwarding Music on Hold N-Way Call Off-Net Dialing Outlook Integration Personal Speed Dial 100 Pre-Alerting Announcement Priority Alert Privacy Receptionist Web Console Selective Call Acceptance and Rejection User Intercept Announcement Virtual Office Voic Property.

2 Getting started 1. On the AT&T Collaborate homepage, in the Users widget, click View and Manage. The View Users page appears, listing all users. 2. To the right of the user you want, click the Edit icon ( ). To search for a user, see Use Search. 3. On the left menu, click Features. 4. Locate the feature you want to manage. 5. To assign a feature to the user, click No. Yes appears and the button changes from red to green. 6. In some cases, even though a feature shows Yes and is available to the user, it May not be active. If an On/Off switch appears, slide the switch to the right (on) to turn the feature on. 7. At the bottom of the Features section, click Save Changes. Alternate Numbers With the Alternate Numbers feature, you can set up to 10 phone numbers or extensions that can ring the user's device. If the user's phone supports distinctive ringing, you can also add 1 of 4 distinctive ring patterns for each number. Users can manage the distinctive ring settings from their Collaborate homepage. 1. To assign Alternate Numbers to a user, follow the steps under Getting Started. 2. To the right of Alternate Numbers, click the Edit icon ( ). The Alternate Numbers page appears. 3. If the user's phone supports distinctive ringing, Distinctive Ring appears. To turn on distinctive ringing for each number, slide the switch to the right (on). 4. Click Add Alternate Number. 5. Do one of these things: Enter an extension. Enter a 10-digit phone number. To select an available phone number, click the Phone icon and select a number. 6. When you're done adding alternate numbers, click Save Changes. Anonymous Call Rejection With Anonymous Call Rejection, the AT&T Collaborate service rejects calls from unknown callers or calls that are marked Private. Calls with unavailable caller ID or other caller IDs are accepted. Rejected callers receive a message that states that the user isn't accepting calls from unidentified callers. 1. To assign Anonymous Call Rejection to a user, follow the steps under Getting Started. Property. Page 2

3 2. To the right of Anonymous Call Rejection, click the Edit icon ( ). The Manage Call Forwarding and Ringing Settings page appears. 3. Under Anonymous Call Rejection, slide the switch to the right (on), and then click Save Changes. Users can turn Anonymous Call Rejection on and off from their Collaborate homepage. Automatic Callback When the user has the Automatic Callback feature and makes a call to a busy number, Automatic Callback monitors the number. When the number becomes free, Automatic Callback automatically calls the number and alerts the user. To assign and turn on Automatic Callback for a user, follow the steps under Getting Started. Barge In Exempt To prevent users from having their number or extension interrupted mid-call by the Directed Call Pickup with Barge In feature, you can designate a user as barge in exempt. To assign the Barge In Exempt feature to a user, follow the steps under Getting Started. Busy Lamp Field Users can keep track of other users' availability with Busy Lamp Field. For more information, see Manage Busy Lamp Field. Call Forwarding [Always, Busy, No Answer, Not Reachable, Selective] To manage call forwarding features, see Manage Call Settings for a User. Call Forwarding Always, Busy, No Answer, and Not Reachable are basic call forwarding settings. Call Forwarding Selective is an advanced ringing setting. Advanced ringing settings provide greater flexibility for how callers can reach the user. Users can manage call forwarding features from their Collaborate homepage. Property. Page 3

4 Call Notify When users are assigned the Call Notify feature, the system notifies them when they miss a call that matches set criteria. You can specify the address and voic number where the user receives notifications. Users can manage Call Notify settings from their Collaborate homepage. 1. To assign Call Notify to a user, follow the steps under Getting Started. 2. To the right of Call Notify, click the Edit icon ( ). The Call Notify Settings page appears. 3. In the Send to field, enter the address where the system will send notifications. 4. Click Add New. The Call Notify Add Criteria page appears. 5. Enter a description, select an action, and then select schedules (Business and Holiday). 6. Enter up to 12 phone numbers that the user will be notified about: Click Add Phone Number and enter a 10-digit phone number. To add another phone number, click Add Phone Number again. 7. Click Add. Call Recording With Call Recording, users can record their incoming and outgoing calls. Note: Users can view their call recording settings from their Collaborate homepage. 1. To assign Call Recording to a user, follow the steps under Getting Started. 2. To the right of Call Recording, click the Edit icon ( ). The Call Recording page appears. 3. Set the recording options, and then click Save. Call Waiting With Call Waiting, users can receive calls while on an active call. The user puts the first call on hold and accepts the other call. Users can manage Call Waiting settings from their Collaborate homepage. 1. To assign Call Waiting to a user, follow the steps under Getting Started. 2. To the right of Call Waiting, click the Edit icon ( ). The Call Waiting Settings page appears. 3. To turn on Call Waiting, slide the switch to the right (on). 4. To turn off caller ID information for the waiting call on the user's device, check the Disable Calling Line ID on Call Waiting box. 5. Click Save Changes. Property. Page 4

5 Calling Line ID Delivery Blocking Call Line ID Delivery Blocking prevents other users from seeing a user's caller ID information (name and phone number). To assign Calling Line ID Delivery Blocking to a user, follow the steps under Getting Started. Contact Center Agent Contact centers route incoming calls to a group of users, or agents. You can designate the user as an agent and customize the user's settings. You must also add this user to a contact center. For more information, see Manage Contact Center Agent Settings. Note: Users who are assigned the Contact Center Agent feature and are assigned to a contact center queue can sign-in and sign-out of the queue, but they can't customize their settings. 1. To designate the user as a contact center agent, follow the steps under Getting Started. 2. To the right of Contact Center Agent, click the Edit icon ( ). The Contact Center Agent Settings page appears. 3. In the Agent State list, select one of the following options to determine whether calls will be routed to that agent (user): To sign the agent in to the call center, select Sign-In. Note that this is something that agents typically handle for themselves. An agent can be signed in but not yet available to take calls. To sign the agent out of the call center, select Sign-Out. The agent can no longer receive calls. If the agent is already signed-in and you want the agent to receive calls, select Available. If the agent is signed in or available but you don't want the agent to receive calls, select Unavailable. If you want to give the agent time to complete tasks before taking another call, select Wrap-Up. 4. For custom guard timer settings, after Use Guard Timer Settings, select User. Otherwise, the default system guard timer settings will apply to this user. Note: The guard timer provides a short interval between the time that a call ends and the time that a new call is offered to the agent. The typical setting is 2 to 5 seconds. 5. If you selected User after Use Guard Timer Settings, enter a guard timer setting. 6. To set custom agent unavailable settings, after Use Agent Unavailable Settings, select User. (Otherwise, the default system agent unavailable settings apply to this user. By default, agents are marked as unavailable after 3 consecutive unanswered calls. Property. Page 5

6 7. If you selected User after Use Agent Unavailable Settings, select these options: To show the agent as unavailable when the Do Not Disturb feature is turned on, check the box next to Force agent to unavailable on Do Not Disturb activation. To show the agent as unavailable after a set number of unanswered consecutive calls, check the box next to Force agent to unavailable after <x> consecutive bounced calls, and select the number of unanswered calls (1 to 5). To show the agent as unavailable when the agent can't be reached, such as in the case of a power outage resulting in no registered devices, check the box next to Force agent to unavailable on not reachable. 8. Click Save Changes. Contact Center Agent Web Client When you assign the contact Center Agent Web Client to the user, the user accesses the contact center agent functions from the Collaborate homepage using the contact center agent pages. With the contact center Web client, the user can sign in, sign out, check queue status, and use other agent functions. To assign the contact center agent Web client to a user, follow the steps under Getting Started. Contact Center Supervisor Contact center supervisors are users who can monitor call statistics, such as average call length and wait time. Supervisors can also run reports that detail the call statistics for the contact center. For example, you might set up a contact center for your tech support department and designate someone as the contact center supervisor. The supervisor can then monitor the call queue and team performance. To assign these features to a user, follow the steps under Getting Started. Contact Center Supervisor Web App When you assign the contact center supervisor Web client to the user, the user accesses the contact center supervisor functions from the Collaborate homepage using the contact center supervisor pages. With the contact center Web client, the user can monitor call statistics and other supervisor functions. To assign the contact center supervisor Web client to the user, follow the steps under Getting Started. Property. Page 6

7 Customer Originating Trace When you want a user to be able to trace a threatening or harassing call, assign Customer Originating Trace to the user. When this feature is turned on and the incoming call is from a valid phone number, the user receives a message that the call was traced successfully. If the call was from a phone number that is not valid, the user receives an announcement stating why the call can't be traced. Note: Information about traced calls is released only to law enforcement. To assign Customer Originating Trace to a user, follow the steps under Getting Started. To turn on Customer Originating Trace from a desktop phone, press *57. Directed Call Pickup With Directed Call Pickup, users can pick up an unanswered call at a different location by pressing *97 and the extension of the ringing line. For more information about this feature, see Manage Call Pickup. To assign Directed Call Pickup to a user, follow the steps under Getting Started. Directed Call Pickup with Barge In With Directed Call Pickup with Barge In, users can pick up an unanswered call at a different location and then interrupt an active call by entering *33 and the extension of the ringing line. A 3-way call is established. For more information about feature codes, see Feature Access Codes. 1. To assign Directed Call Pickup with Barge In to a user, follow the steps under Getting Started. 2. To the right of Directed Call Pickup with Barge In, click the Edit icon ( ). The Directed Call Pickup with Barge-in Screen Cascade page appears. 3. To play a warning tone to the connected parties, under Barge-in Warning Tone, slide the switch to the right (on). 4. To require only a feature access code to interrupt a call (instead of a feature access code and an extension), under Automatic Target Selection, slide the switch to the right (on). Automatic target selection is useful when there's only 1 active ringing call. 5. To play a warning tone on the user's device that lets the user know that the call is being monitored, under Silent Monitoring Warning Tone, slide the switch to the right (on). 6. Click Save Changes. Property. Page 7

8 Do Not Disturb With Do Not Disturb, users can send all calls directly to voic without their phone ringing. If the specified "when I am busy treatment" is a busy signal, the caller hears a busy signal and isn't sent to voic . To make sure users know when a call is sent to voic , use Ring Reminder, which plays a short burst of rings on the primary phone each time a call is sent to voic . 1. To turn on Do Not Disturb for a user, follow the steps under Getting Started. 2. To the right of Do Not Disturb, click the Edit icon ( ). The Do Not Disturb Settings page appears. 3. To turn on Do Not Disturb for the user, slide the switch to the right (on). 4. To turn on Ring Reminder, under Play Ring Reminder when a call is blocked, slide the switch to the right (on). When calls are sent to voic , a short burst of rings play on the user's primary phone. 5. Click Save Changes. Fax Messaging With Fax Messaging, you can manage the user's fax messaging settings, including the phone number and extension where the user can receive faxes. 1. To assign Fax Messaging to a user, follow the steps under Getting Started. 2. To the right of Fax Messaging, click the Edit icon ( ). 3. In the Fax Messaging section, select a phone number, enter an extension, and then click Save Changes. Flexible Seating Flexible seating supports host devices that are available to users at drop-in work locations. So that the user can log in to the host device, you assign the user the Flexible Seating guest setting and create the user's guest profile. Note: When making or receiving a call from a host phone, the guest user's call policies and services are applied. When guests are logged in to a host, their primary phones still works as expected. 1. To assign Flexible Seating to a user, follow the steps under Getting Started. 2. To the right of Flexible Seating, click the Edit icon ( ). The Flexible Seating Settings page appears. 3. To turn on Flexible Seating settings for this user, slide the switch to the right (on). Property. Page 8

9 4. Specify an Unlock Phone PIN code for the associated host device (optional). This will enable users to lock and unlock the associated host device. Users can't end the hostguest association until the phone is unlocked using this code. Note: This is not the PIN used to log in to the host device to create an association. To log in to the host device using the phone keypad, users use their Collaborate feature PIN. Users enter the Unlock Phone PIN code only to unlock an associated host device. 5. Select the device make and model for this guest user. The phone's make and model in the guest profile must be the same as the make and model of the host device. 6. Enter the line key settings for the guest's device: For Line Key Label, enter the description that will appear on the device's soft key label. This is usually the extension. For Number of Line Keys, select the number of line keys active for this line appearance (on this device). For Calls per Line Key, select the maximum number of active calls for each line key. 7. Set the amount of time you want this guest user to be associated with the host device. 8. To associate this user with a host device now, find the host device you want to use and click the right arrow to move it to the Associated Host list. Guest users can be associated with only one host at a time. 9. Click Save Changes. Hoteling Guest As hoteling guests, users can temporarily move their Collaborate phone number and features to another Collaborate user's IP phone. To designate a user as a hoteling guest, assign the hoteling guest feature to the user. To use the host's device, the user associates the guest role with the host.. 1. To assign the Hoteling Guest feature to a user, follow the steps under Getting Started. 2. To the right of Hoteling Guest, click the Edit icon ( ). The Hoteling Guest Settings page appears. 3. To turn on the feature, slide the switch to the right (on). 4. Set the amount of time you want this guest to be associated with the host device. 5. Find the host device you want to use and add it to the Associated Host list. Guests can be associated with only 1 host device at a time. 6. Click Save. Hoteling Host When you designate a user as a hoteling host, users designated as hoteling guests can associate with the hoteling host device and temporarily use their phone numbers and features from the hoteling host device. For the feature to be available to guest users, the host's primary device must be an IP phone that supports the hoteling guest soft keys. Property. Page 9

10 1. To assign the Hoteling Host feature to a user, follow the steps under Getting Started. 2. After you assign the Hoteling Host feature to the user, configure their primary device to support hoteling guest soft keys. Follow these steps: On the left menu, click Devices. Next to the user's primary device, click the Edit icon ( ). Expand the Function Key Settings section, and then click Off to turn on the Hoteling Host feature. On appears and the button changes from red to green. You'll see this option only for devices that support hoteling guest soft keys. Expand the Device Reset or Rebuild Configuration section, click Rebuild Configuration, and then click Reset Device. The device downloads the updated configuration. Note: Hoteling guest soft keys appear only on the hoteling host user's primary device. You can't add hoteling guest soft keys to a hoteling host user's secondary device. 3. To the right of Hoteling Host, click the Edit icon ( ). The Hoteling Host page appears. 4. To turn on this feature, slide the switch to the right (on). 5. Set the amount of time you want this guest to be associated with the host device. 6. Select the guest access level: To allow any guest in the company to use this host, check Company. To allow guests only in the location to use this host, check Location. 7. Click Save. When a guest is associated with this host, the guest information appears under Associated Guest. Intercom Use the Intercom feature to customize a user's intercom settings. When users are assigned the Intercom feature and have Auto Answer turned on, their phones are paged automatically and answer in speakerphone mode. When Auto Answer is off, intercom calls work like normal calls. To initiate an intercom call, users enter *96 and the number or extension. 1. To assign the Intercom feature to a user, follow the steps under Getting Started. 2. To the right of Intercom, click the Edit icon ( ).The Intercom Settings page appears. 3. To turn on Auto Answer, slide the switch to the right (on). 4. Choose the user's outgoing intercom connection: One Way lets users receive intercom calls. Two Way lets users receive and reply to intercom calls. 5. Under Access List, choose whether to allow calls from the users you select or to allow calls from everyone except the users you select. 6. From the list boxes, select which users can (or can't) place an intercom call to this user's phone: To move a user from the left column to the right column, check the box next to the user's name, and then click the single right arrow ( ). To move a user back to the Property. Page 10

11 left column, check the box to the left of the user's name, and then click the single left arrow ( ). To move all users from the left column to the right column at the same time, click the double right arrow ( left arrow ( ). 7. Click Save. Locate Me Sequential Ring ). To move all users to the left column, click the double With the Locate Me Sequential Ring feature, you can define a list of up to 5 phone numbers, not including the user's hosted voice number (desk phone), that are alerted sequentially when incoming calls match the specified criteria. Users can manage Locate Me- Sequential Ring from their Collaborate homepage. 1. To assign the Locate Me Sequential Ring feature to a user, follow the steps under Getting Started. 2. To the right of Locate Me Sequential, click the Edit icon ( ). The Manage Forwarding and Ringing Settings page appears. 3. On the left menu, click Advanced Ringing Settings, and then scroll down to the Locate Me Sequential Ring Settings section. 4. If you want calls to ring the user's desk phone (hosted voice number), do these things: Check Call my Hosted Voice Number first. Select the number of times the user's hosted voice phone number will ring. Check Continue the sequential ring process if my Hosted Voice Number is busy, if applicable. 5. Select the number of times the user's other phone numbers will ring. 6. To turn on answer confirmation for each phone number, click No. Yes appears and the button changes from red to green. 7. To add more settings, click Add New Criteria. You receive a warning message. 8. Click Proceed. The Simultaneous Ring Add Criteria page appears. Enter a description, select an action, and then select schedules (Business and Holiday). Select call forwarding preferences, enter up to digit phone numbers, click Add, and then click Back. 9. Click Save Changes. Locate Me Simultaneous Ring With the Locate Me Simultaneous Ring feature, you can set up to 10 additional phone numbers that will ring simultaneously when a call come in to the user's AT&T Collaborate phone number. The first phone answered is connected to the call. Users can manage Locate Me- Simultaneous Ring settings from their Collaborate homepage. Property. Page 11

12 1. To assign the Locate Me Simultaneous Ring feature to a user, follow the steps under Getting Started. 2. To the right of Locate Me Simultaneous, click the Edit icon ( ). The Manage Forwarding and Ringing Settings page appears. 3. On the left menu, click Advanced Ringing Settings, and then scroll down to the Locate Me Simultaneous Ring Settings section. 4. To turn the feature on, slide the switch to the right (on). 5. If you don't want the specified other numbers to ring when the user is on a call, check the Do not ring my Simultaneous Ring Numbers if I'm already on a call box. 6. Enter up to 10 other phone numbers that will ring when a call comes in to the user's primary number. 7. To turn on answer confirmation, for each phone number click No until Yes appears and the button changes from red to green. With answer confirmation, the user is prompted to press a number on the keypad to complete the call. 8. To add more settings, click Add New Criteria. You receive a warning message. 9. Click Proceed. The Simultaneous Ring Add Criteria page appears. Enter a description, select an action, and then select schedules (Business and Holiday). Select call forwarding preferences, enter up to digit phone numbers, click Add, and then click Back. 10. Click Save Changes. Location Night Forwarding When you want to forward a user's incoming calls to a common forwarding number specified for the user's location, follow the steps in Manage Location Night Forwarding and then turn on Location Night Forwarding for the user. Location Night Forwarding overrides all other call forwarding settings. Users can't manage Location Night Forwarding, but, from their Collaborate homepage, they can check to see whether Location Night Forwarding has been enabled. Note: Location Night Forwarding is available when the AT&T Collaborate Enhanced Voice Features Bundle is purchased for the user's location. 1. To assign the Location Night Forwarding feature to a user, follow the steps under Getting Started. 2. To the right of Locate Night Forwarding, click the Edit icon ( ). The Manage Forwarding and Ringing Settings page appears with Locate Me Simultaneous Ring Settings at the top of the page, under Forwarding Preconditions. 3. To turn on the feature, select Location Night Forwarding (User Level), and then slide the switch to the right (on). 4. Click Save Changes. Property. Page 12

13 Music On Hold You can set a special on hold announcement or music for an individual user that plays when callers call that user's phone number. You can use music that the system supplies, or you can upload custom announcement or music files. You can also choose Music On Hold settings for a location or department. For more information, see Manage Music on Hold. Users can turn Music On Hold on or off from their Collaborate homepage. 1. Follow the first 4 steps under Getting Started. 2. To the right of Music on Hold, click the Edit icon ( ). The Music on Hold Settings page appears. 3. To turn on the feature, check the Music On Hold box. 4. Under General Settings, choose the same announcement the location uses, or choose a custom announcement for this user. If you choose Custom Announcement, select an announcement from the list. 5. Determine whether to use different settings for internal and external calls. Do one of these things: To use the same settings for internal and external calls, click Save Changes. You're done. To use a different announcement for internal calls, check the box next to Use Alternate Announcement for call made within the company. 6. Choose the announcement that the location uses, or choose a custom announcement for this user. If you choose Custom Announcement, select an announcement from the list. 7. Click Save Changes. N-Way Call With the N-Way Call feature, users can add up to 15 callers to an ad hoc conference call from a phone that supports the conferencing feature Note: N-Way Call is available when the AT&T Collaborate Enhanced Voice Features Bundle is purchased for the user's location. To turn on N-Way Call, follow the steps in Getting Started. Off-Net Abbreviated Dialing Off-Net Abbreviated Dialing is typically used by larger companies that are transitioning to AT&T Collaborate. You set up an Off-Net Abbreviated Dialing list that includes users who haven't yet been moved to the AT&T Collaborate service. Users who have the Off-Net Abbreviated Dialing feature turned on can dial an extension for a number in the Off-Net Abbreviated Dialing list instead of dialing the entire phone number. Property. Page 13

14 Note: Off-Net Abbreviated Dialing is available when the AT&T Collaborate Enhanced Voice Features Bundle is purchased for the user's location. To turn on Off-Net Abbreviated Dialing, follow the steps in Getting Started. Outlook Integration You can allow a user to download the Outlook Integration app, which integrates the AT&T Collaborate service with Microsoft Outlook. After the user downloads and installs the app, an AT&T Collaborate toolbar appears in Outlook. From the toolbar, users can make calls with 1 click, manage Collaborate features, and see all their Outlook and Collaborate contacts in one place. To turn on Outlook Integration, follow the steps in Getting Started. Personal Speed Dial 100 With Personal Speed Dial 100, you can add and delete personal speed dial codes for a user. Designate a 2-digit code for the phone numbers (up to 100) that the user calls most often. Users can also manage the Personal Speed Dial 100 feature from their Collaborate homepage. 1. To assign the Personal Speed Dial 100 feature to a user, follow the steps under Getting Started. 2. To the right of Personal Speed Dial 100, click the Edit icon ( ). The Personal Speed Dial 100 Settings page appears. 3. From the Personal Speed Dial 100 Code list, select a number between 00 and Enter a description and phone number for this code. 5. Add, delete, or update a speed dial code: To add a code, click Add New Speed Dial Code. The phone number you added appears in the table at the top of the page. To delete a speed dial code, check the box to the left of the code, and then click Delete. To update a speed dial code, click Manage next to the code you want, change the phone number or description, and then click Save. Pre-Alerting Announcement Use the Pre-Alerting Announcement feature to provide information to callers. When you assign Pre-Alerting Announcement to a user, a company-provisioned announcement plays to callers before the user's phone rings. Property. Page 14

15 You can configure Pre-Alerting Announcement so that the caller can interrupt the announcement. Note: Pre-Alerting Announcement is available as an AT&T Collaborate a la carte service. 1. To assign the Pre-Alerting Announcement feature to a user, follow the steps under Getting Started. 2. To the right of Pre-Alerting Announcement, click the Edit icon ( ). The Pre-Alerting Announcement Settings page appears. 3. To turn on the feature, select On. 4. Select a default or custom announcement. For a custom announcement, select an audio file from the list. 5. To determine when the pre-alerting announcement plays, click Add New. The Pre- Alerting Announcement Add Criteria page appears. Enter a description for the criteria. Select whether to play or not play the pre-alerting announcement. Select a Business or Holiday schedule. Choose whether you want the criteria to apply to any number, any private number, any unavailable number, or up to 12 specific numbers. o To set up specific numbers, click Add Phone Number, enter the phone number or extension, and then click Add. To return to the Pre-Alerting Announcement Settings page, click Back. 6. Click Save Changes. Priority Alert With the Priority Alert feature, you can set a distinctive ringtone that alerts the user to incoming calls that match call criteria. Users can also manage this feature directly from their Collaborate homepage. Note: Priority Alert is available when the AT&T Collaborate Enhanced Voice Features Bundle is purchased for the user's location. 1. To assign the Priority Alert feature to a user, follow the steps under Getting Started. 2. To the right of Priority Alert, click the Edit icon ( ). The Priority Alert Settings page appears. 3. Click Add New. The Priority Alert Add Criteria page appears. Enter a description. Select whether to use the priority alert ringtone for the criteria and schedule you specify. Select a schedule (Business or Holiday). Choose the calls that will play a priority alert ringtone. Add specific numbers that will play a priority alert ringtone: o Click Add Phone Number. Property. Page 15

16 o Enter a phone number; and then click Add. To return to the Priority Alert Settings page, click Back. 4. Next to the alert you want to edit, click Manage. Change any of the criteria listed in the previous step, or click Delete Criteria to delete this priority alert. Click Save. To return to the Priority Alert Settings page, click Back. 5. Click Save Changes. Privacy With the Privacy feature, you can specify how the user's information is shared in the company directory and when using Auto Attendant extension and name dialing. 1. To assign the Privacy feature to a user, follow the steps under Getting Started. 2. To the right of Privacy, click the Edit icon ( ). The Privacy Settings page appears. 3. Set the user's privacy settings: Don't show this user's caller ID in the company directory Excludes the user's information from the company directory. Don't allow this user to be found with Auto Attendant extension dialing Excludes the user's extension from the extension dialing search. Don't allow this user to be found with Auto Attendant name dialing Excludes the user's name from the name dialing search. 4. Click Save. Receptionist Web Console Front-office receptionists or phone attendants in your organization can use the Receptionist Web Console app with AT&T Collaborate to monitor and manage users' calls. You control a user's ability to use the Receptionist Web Console. A user with permission to use the Receptionist Web Console can start the app from the Collaborate homepage. After starting the Receptionist Web Console, the user can: Monitor the line status of selected users Answer and hold calls Drag calls to transfer them Place calls directly or from contacts, call history, and speed dial codes Search the company directory Create and manage conference calls with 3 or more contacts Note: The Receptionist Web Console app is available as an AT&T Collaborate a la carte service. Property. Page 16

17 1. To assign the Receptionist Web Console app to a user, follow the steps under Getting Started. 2. To the right of Receptionist Web Console, click the Edit icon ( ). The Receptionist Web Console sign in page appears. To sign in to the app, the user logs in to the Collaborate homepage and, from the Administration widget, clicks Receptionist Console. Selective Call Acceptance and Rejection With Selective Call Acceptance and Selective Call Rejection, a user can screen calls based on particular phone numbers or time of day. Selective Call Acceptance and Selective Call Rejection are considered call forwarding preconditions, so they override basic or advanced call forwarding settings. Note: Selective Call Acceptance is available when the AT&T Collaborate Enhanced Voice Features Bundle is purchased for the user's location. 1. To assign the Selective Call Acceptance or Selective Call Rejection features to a user, follow the steps under Getting Started. 2. To the right of Selective Call Acceptance or Selective Call Rejection, click the Edit icon ( ). The Manage Forwarding and Ringing Settings page appears. 3. Under Selective Call Acceptance or Selective Call Rejection, click Add New Criteria. For each setting, you can specify whether the criteria will result in calls being rejected or accepted. An accepted call is forwarded, or, if no call forwarding is set, it rings the user's phone. A warning message appears. 4. Click Proceed. The Selective Call Rejection or Selective Call Acceptance Add Criteria page appears. 5. Enter a description, select an action, and then select schedules (Business and Holiday). 6. Select call forwarding preferences, enter up to 12 phone numbers, click Add, and then click Back. 7. Under Selective Call Acceptance or Selective Call Rejection, click Save Changes. Note: When a call is blocked, the caller is informed that the user doesn't want to receive the call. User Intercept Announcement With User Intercept Announcement, you can take a user's phone out of service and provide the caller with an announcement and call routing alternatives. 1. To assign the User Intercept Announcement feature to a user, follow the steps under Getting Started. 2. To the right of User Intercept Announcement, click the Edit icon ( ). The User Intercept Announcement Settings page appears. Property. Page 17

18 3. To turn on this features, slide the switch to the right (on). 4. Determine the inbound call setting for this user. If you select User-specific announcement, you can upload an audio file or select one from the list. 5. To play 2 announcements, check the box and enter the phone number you want played in addition to the announcement you already selected. 6. To allow callers to press 0 to transfer to another phone number, check the box, and then enter the phone number where calls will be transferred. 7. Click Save Changes. Virtual Office With Virtual Office, users can receive calls while they re away from their desk and can click to make calls that appear as though the calls came from their desk. Users can manage Virtual Office settings from their Collaborate homepage and can add and enable virtual office locations from the Collaborate app. Set up Virtual Office 1. Follow the steps in Getting Started. 2. Next to Virtual Office, click Manage. The Manage Forwarding and Ringing Settings page appears. 3. On the left menu, click Forwarding Preconditions, scroll down to the Virtual Office section, and then click Add Phone. A warning message appears. 4. Click Proceed. The Virtual Office Phone Number page appears. 5. Enter a phone number and description. 6. To turn different settings for this phone number on or off, slide the switch to the right (on) or left (off), and then click Add. 7. In the Criteria section, click Add New Criteria. The Virtual Office Add Criteria page appears. 8. Enter a description, select a behavior, and then select schedules (Business and Holiday). 9. Select call forwarding preferences, enter up to 12 phone numbers, click Add, and then click Back. You return to the Virtual Office Phone Number page. 10. Click Save. Manage Virtual Office phones 1. Follow the steps in Getting Started. 2. Next to Virtual Office, click Manage. The Manage Forwarding and Ringing Settings page appears. 3. On the left menu, click Forwarding Preconditions, scroll down to the Virtual Office section, check the Alert all locations for Click-to-Dial calls box to ring the user's active Virtual Office locations when the user clicks to dial, and then click Save Changes. 4. In the Phones Linked to this Account table, click Manage next to the phone you want to manage. A warning message appears. 5. Click Proceed. The Virtual Office Phone Number page appears. Property. Page 18

19 To delete the phone number, click Delete Phone Number. To turn different settings for this phone number on or off, slide the switch to the right (on) or to the left (off). To add settings for this phone number, click Add New Criteria. The Virtual Office Add Criteria page appears. o Enter a description, select an action, and then select schedules (Business and Holiday). o Select call forwarding preferences, enter up to 12 phone numbers, and then click Add. o To return to the Virtual Office Phone Number page, click Back. 6. Click Save. Voic You can set up voic for users. Users can manage voic settings from their Collaborate homepage. 1. On the Collaborate homepage, in the Users widget, click View and Manage. The View Users page appears. 2. Locate the user you want to set up voic for, and then click the Edit icon ( ). The Manage User page appears. 3. Next to Voic , click the Edit icon ( ). 4. In the Voice Management section, determine how you want the user's voic s treated: To turn voice messaging on, slide the switch to the right (on). Determine how certain calls and callers are treated: o Select whether to send calls directly to voic , to voic when the call isn t answered, or to voic when the line is busy. (You can select all 3 options.) o Select whether to allow callers connected to voic to press 0 to transfer to a different phone number. Specify that phone number. Decide what happens after callers leave a message. Determine whether to: o Display a phone message waiting indicator on the user's IP phone. o Send an alert to the user o Send an audio copy of the message as a WAV file attached to an to the user. Note: If the user has fax messaging enabled, the attachment is sent as a TIFF file. Click Save Changes. 5. In the Voic TUI Options section: Check the box, and then select a personalized name file for Auto Attendant and voice mailbox greetings. Click Save Changes. 6. In the Greetings section: Property. Page 19

20 Choose to play a default or custom voic greeting. Click Save Changes. Property. Page 20

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