Extensive Training on International Roaming

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2 INTRODUCTION RoamConsult has put together new and extensive training programs on International Roaming, which takes employees that need to learn the roaming business through the complete portfolio of roaming services and processes, the implementation, the commercials and roaming product marketing strategies. The training is ideal for those who want to get up to speed and become experts in maximizing both inbound and outbound roaming revenues. The course offers an optimal combination of theory and practice. You are provided with extensive knowledge on the techniques and related checkpoints for a healthy roaming network brought to life using real life traffic scenarios and relevant business cases. The training material covers both Introduction and advanced International Roaming principles and can also be used to dive deeper into specific areas of interest useful for those who are already familiar with some of the areas of International roaming. Our Consultants have worked at various roaming departments including start-ups and mature operators and are fully aware of the common roaming challenges to be reckoned with in order to maximize both inbound and outbound roaming revenues. They have more than 15 years roaming experiences in Africa, Middle East, Asia and Europe and they are the most sought after global conference speakers worldwide. In addition to the course agenda, the issues below will also be covered: How to maximize inbound roaming from travelling customers How to do a quick International roaming network health check How to increase traffic steering to your network How to increase local market share and enhance outbound revenues Negotiation tips for hard to get partners including IOT Factors to look for when choosing voice, MMS and SMS hubs Best ways to market international roaming products How to respond to relevant complaints from in and out roamers What to say or not to say during negotiations Negotiation tips to reduce vendor costs Training is open for : Roaming Managers, Roaming Assistants, Product Marketing Managers, Roaming Coordinators, Customer Service for Roaming Complaints, as well as Network Operation Teams Page 2 of 6

3 ROAMING TRAINING TOPICS : DAY 1 1. Roaming Principles What is International Roaming Different kinds of Roaming How does it work GSMA & The Info Centre Roaming Departments 2. Roaming Enablers HLR & VLR SGSN& GGSN DCH & FCH HUR & NRTRDE SCCP, ISUP & GRX 3. Expanding Roaming Roaming documents Roaming launch processes Negotiating Roaming Agreements Choosing SMS /MMS Choosing roaming hubs Roaming Value Added Services Steering/Preferred Roaming Intelligent Call Assistant Home Short Codes Optimal Routing Various SMS Packages Gateway Location Register Anti Steering /Traffic Redirection Local Roaming Number Local Data Breakout USSD callback Optimal Routing 4. Roaming Business Case Study 1 Your company just won a mobile license in Myanmar. You were asked to set up roaming services and start making revenues in less than six months. Where would you start and what would you do? Page 3 of 6

4 ROAMING TRAINING TOPICS : DAY 2 1. Roaming Quality What are Simboxes Simbox effects on revenues How to detect and Stop Simbox Global roamer 2. Marketing Roaming Products How to maximize inbound roaming from travelling customers How to do a quick International roaming network health check How to increase traffic steering to your network How to increase local market share and enhance outbound revenues Negotiation tips for hard to get partners including IOT Factors to look for when choosing voice, MMS and SMS hubs Best ways to market international roaming products What to say or not to say during negotiations Negotiation tips to reduce vendor costs 3. Advanced Roaming Business Case Study 2 Real Life practical roaming functionality cases and resolution strategies You have just been appointed to a position of Head of Roaming Business for an incumbent operator whose revenues are on the decline due to new entrants in the market. What would be your best strategies to save the revenues? You have been tasked to turn the situation around. Where do you start? Page 4 of 6

5 ROAMING TRAINING TOPICS : DAY 3 1. Practical Functionality Testing Real Life practical roaming functionality testing using own sim card for all visited network Intensive Testing Sheet To Be Supplied By Roamconsult Proposed solutions 2. Technical Roaming Testing Voice & SMS (IR24) Camel or Prepaid roaming (IR32) Data testing (IR35) Video tests (IR27) Common tests 3. Enhance Your Roaming Profit Wholesale & Retail Principles Introduction to IOT Managing your IOT Strategies for IOT Negotiations Retail Pricing 1. Secure Your Roaming Profit Introduction to Telecom Security Common Types of Fraud (SimBoxes) Managing TAP & RAP Fraud Prevention & Detection NRTRDE &HUR Revenue Assurance Open SMS Choosing DCH/FCH Provider Page 5 of 6

6 ROAMING TRAINING TOPICS : DAY 4 1. Other Revenue Generating Initiatives Tourist Starter Pack Global Recharge International Reload Transfer Outbound IMSI 2. Effects of International Incoming SMS What is ISMS A2P Vs P2P How does it affect signalling costs Detection methods ISMS Best Practice Monetising ISMS 3. Individual Roaming Consulting Sessions 4. Future Trends What is LTE Roaming How does it affect my network for inbound/outbound DCH/FCH Implications Wi-Fi Roaming Contact Us Today Training@RoamConsult.com RoamConsult SDN BHD B-5-8 Plaza Mont Kiara, Mont Kiara 50480, Kuala Lumpur. Malaysia Tel: Fax: info@roamconsult.com Page 6 of 6