Suresha Bhat, Manager Emerging Technology IT Julie Nordquist, Program Manager Cisco on Cisco (Host)

Transcription

1 Cisco TelePresence Cisco on Cisco Technology Seminar Suresha Bhat, Manager Emerging Technology IT Julie Nordquist, Program Manager Cisco on Cisco (Host) 1

2 Agenda Program Approach to TelePresence: Overview, Business Case and Technology Overview Design Solution for Cisco Architecture Network Deploy Solution Readiness Deployment Experience ( RRA, CTX ) Support and Management Support Engineering Metrics Entitlement 2

3 Cisco TelePresence Deployment Process Prepare Optimize Plan Lifecycle Services Operate Design Implement 3

4 Cisco TelePresence Deployment Process Prepare Plan Design Implement Operate Optimize Qualification Checklists Logistics (room, retrofit, storage) Hardware (non Cisco switches or routers, and rack space) Software (UC, Exchange, IOS) Project Management Requirements verifications (UC, LAN/WAN and QoS details) Site Survey, Latency, Loss, Jitter, and Bandwidth System and room Verifications (call scheduling, handling and duration) Detailed Design (LAN/WAN Design Validation, CallManager Design, QoS Flow Policing, and Dial Plan) Implementation (Call Manager Assemble, Load and Test, Call Manager Config, CM Provisioning, LAN/WAN Connections Acceptance Test Plan (System and room Test) Administrator Training (Operations and Troubleshooting Guide, including FAQ) Level 1 Help Desk support TAC Support Field support On going feedback to the BU 4

5 How We Started Cisco-on-Cisco TelePresence Completed Global Travel Analysis 5

6 How We Started Cisco-on-Cisco TelePresence Completed Global Travel Analysis Completed the Analysis of Our Existing Operations Model 6

7 How We Started Cisco-on-Cisco TelePresence Completed Global Travel Analysis Completed the Analysis of Our Existing Operations Model Identified All Dependencies and Owners 7

8 How We Started Cisco-on-Cisco TelePresence Completed Global Travel Analysis Completed the Analysis of Our Existing Operations Model Identified All Dependencies and Owners Established Cross-Functional Team to Deploy TelePresence and Capture Lessons Learned 8

9 How We Started Cisco-on-Cisco TelePresence Completed Global Travel Analysis Completed the Analysis of Our Existing Operations Model Identified All Dependencies and Owners Established Cross-Functional Team to Deploy TelePresence and Capture Lessons Learned Completed LAN/WAN Assessment and Site/Room Readiness 9

10 How We Started Cisco-on-Cisco TelePresence Completed Global Travel Analysis Completed the Analysis of Our Existing Operations Model Identified All Dependencies and Owners Established Cross-Functional Team to Deploy TelePresence and Capture Lessons Learned Completed LAN/WAN Assessment and Site/Room Readiness Site Prioritizations and Phase Approach 110+ in FY 07 10

11 How We Started Cisco-on-Cisco TelePresence Completed Global Travel Analysis Completed the Analysis of Our Existing Operations Model Identified All Dependencies and Owners Established Cross-Functional Team to Deploy TelePresence and Capture Lessons Learned Completed LAN/WAN Assessment and Site/Room Readiness Site Prioritizations and Phase Approach 110+ in FY 07 11

12 How We Deployed Cisco-on-Cisco TelePresence Solution Site Identified/Surveyed for Good Location 12

13 How We Deployed Cisco-on-Cisco TelePresence Solution Site Identified/Surveyed for Good Location Room Readiness Assessment 13

14 How We Deployed Cisco-on-Cisco TelePresence Solution Site Identified/Surveyed for Good Location Room Readiness Assessment Ensure Proper Network 14

15 How We Deployed Cisco-on-Cisco TelePresence Solution Site Identified/Surveyed for Good Location Room Readiness Assessment Ensure Proper Network Advanced Technology Partner Alignment 15

16 How We Deployed Cisco-on-Cisco TelePresence Solution Site Identified/Surveyed for Good Location Room Readiness Assessment Ensure Proper Network Advanced Technology Partner Alignment Equipment Purchase / Shipping 16

17 How We Deployed Cisco-on-Cisco TelePresence Solution Site Identified/Surveyed for Good Location Room Readiness Assessment Ensure Proper Network Advanced Technology Partner Alignment Equipment Purchase / Shipping 17

18 How We Deployed Cisco-on-Cisco TelePresence Solution Logistics Management Shipment tracking Identify storage at location/destination Local facilities contact for managing delivery and move to the room Garbage disposal logistics Building access and security needs Local IT contact for IT related help Establishing communication processes with Advanced Technology Partner teams for deployment status update 18

19 How We Deployed Cisco-on-Cisco TelePresence Solution On the Week of Deployment Focus on: Delivery of equipment from expeditors/storage to location Codec MAC address delivered to Program Engineering team Call Manager updated and IP address delivered to site Initiate the structure, Codec connections: once complete turn on the system and do network validations Complete any Codec upgrades and test the upgrades Complete the installation and do test calls Complete the execution of acceptance test plan 19

20 Experience For Cisco, the Cisco TelePresence Experience (CTX) is very important as any Cisco site is a showcase site CTX: Cisco TelePresence Experience standard is a must follow Use the CTX kit and conduct the CTX certification process for: Room readiness Equipment installation Lighting and overall illumination Acoustics Ambience and call experience Support strategies and management of site Targeting for complete green level on each site during installation is key to success 20

21 Cisco TelePresence Fast Track FY 07 Implementation 7/1/06 Execute Commit 8/15/06 Completed Design 10/23/06 Public Launch with 17 units deployed 7/31/07 End of FY07 July 2006 July /15/06 ngineering Alpha 9/15/06 Begin Global Deployment 2/28/07 36 units deployed globally 21

22 To learn more about Cisco IT experience with Cisco technologies and solutions, visit Cisco on Cisco: Inside Cisco IT 22

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