Installing the Cisco Unified MeetingPlace Application Server Software

Transcription

1 Installing the Cisco Unified MeetingPlace Application Server Software Release 8.5 Revised: 12/21/12 Step 1: Install the Application Server (which includes the Software Media Server) Step 2: Install the Hardware Media Server (optional) Step 3: Configure the Hardware Media Server (optional) Step 4: Install the Web Server (optional) Step 5: Install the Cisco WebEx Node for MCS (optional) Step 6: Install integrations (optional) This is step 1 of the installation and configuration process. See the Quick Start for Installing and Configuring Cisco Unified MeetingPlace Release 8.5 module for information about the order in which to install and configure the Cisco Unified MeetingPlace Release 8.5 components. Before starting the installation of yourcisco Unified MeetingPlace system, be sure you have read the Planning Guide for Cisco Unified MeetingPlace 8.5 and understand all the Cisco Unified MeetingPlace components required for your deployment. This module describes how to install the Application Server, which is made up of the Application Server operating system and the Application Server software. Installing the Application Server software also installs the Cisco Security Agent (CSA) and Media Server Administration on the same server on which the Application Server software is installed. If you are planning to install Cisco Unified MeetingPlace Release or later, then first install Release 8.5.2, by following the instructions in this module. Then, upgrade your Release system to Release 8.5.x, by following the instructions in Upgrading to Cisco Unified MeetingPlace Release 8.5.x. How to Prepare to Install the Cisco Unified MeetingPlace Application Server Software, page 2 Installing the Cisco Unified MeetingPlace Application Server Software, page 10 How to Test the Application Server Software Installation, page 16 1

2 How to Prepare to Install the Cisco Unified MeetingPlace Application Server Software Troubleshooting the Application Server Software Installation, page 17 About Reinstalling the Application Server Software, page 18 For information about installing the Application Server software in a failover deployment with Cisco Unified MeetingPlace scheduling, see the Configuring Application Server Failover for Cisco Unified MeetingPlace on MeetingPlace-Scheduled and Audio-Only Deployments module. For information about installing the Application Server software in a multinode deployment, see the Configuring your Multinode Topology for Cisco Unified MeetingPlace module. (Failover deployments are not supported in Cisco Unified MeetingPlace systems with Cisco WebEx scheduling.) How to Prepare to Install the Cisco Unified MeetingPlace Application Server Software Before you install the Application Server software, you must perform the tasks in this table. Task Ensure that you meet all the system requirements for installing the Application Server software. Ensure that you have a server on which to install the Application Server software. The server on which you install the Application Server software will be reformatted during the installation and all existing data will be lost. We suggest using an unformatted server. The Application Server software is installed in a virtual machine on a Cisco UCS B-Series or C-Series Server, or on a Cisco MCS. (You may also install it on the exact equivalent server from a different manufacturer.) Ensure that the server on which you install the Application Server is connected to your company network. Adjust the BIOS date and time on your physical server to the current date and time before starting the installation of the Application Server. If you installing the Application Server on a virtual machine, then ensure that the BIOS date and time on the virtual machine is also correct. If you are installing the Release 8.5 Application Server on a Cisco MCS 7835-I3 or a Cisco MCS 7845-I3, then update the firmware. See this document or section System Requirements for Cisco Unified MeetingPlace Release 8.5 document at /ps5669/products_device_support_tables_list.ht ml Cisco MCS installation documentation at pp/ps378/prod_installation_guides_list.html Installing the Application Server on a Virtual Machine, page 3 Installing the Application Server in a Multinode System, page 4 Updating the Firmware on a Cisco MCS 7835-I3 or 7845-I3, page 4 2

3 How to Prepare to Install the Cisco Unified MeetingPlace Application Server Software Task If you are installing the Release 8.5 Application Server on a Cisco MCS 7845-H2 that has previously had the Web Server installed, then complete the following section. Ensure that you understand the duplex settings that we support. Understand how the NTP server works and how it applies to the Application Server. Determine the type of Cisco Unified MeetingPlace system you plan to deploy: MeetingPlace/WebEx with WebEx Scheduling MeetingPlace/WebEx with MeetingPlace Scheduling This MeetingPlace/WebEx scheduling option is only available to existing customers who already have a deployment with MeetingPlace scheduling. Meeting Place Audio Only with MeetingPlace Scheduling If you are planning to deploy a multinode system, then install the Application Server on each node in your system. Have a valid DNS service configuration. You may need to add a Mail Exchanger (MX) record, if either of the following is true: You plan to use the Microsoft Outlook plug-in with a back-end integration. You want an sent, with the status of the operation, when the Cisco Unified MeetingPlace system does a backup or an archive of its data. Gather all the values that you will need to complete the Application Server installation. See this document or section Troubleshooting the Application Server Installation on a Cisco MCS 7845-H2, page 18 Reviewing Duplex Setting Requirements, page 5 About Configuring a Network Time Protocol (NTP) Server, page 6 eetingplace_release_8.5_--_deployment_option s_for_cisco_unified_meetingplace_release_8.5 During the install, select MeetingPlace/WebEx with WebEx Scheduling. o_unified_meetingplace_release_8.5_--_planni ng_a_multinode_deployment This is mandatory for correct operation of the Cisco Unified MeetingPlace system. You need to enter a valid IP address for a DNS service during the installation of the Release 8.5 Application Server. You can test your DNS service by entering on the command-line interface, ping <DNS_IP_Address>. You should get a response in under 200 milliseconds. Adding a Mail Exchanger Record to a DNS Zone, page 6 Gathering Installation Values, page 7 Installing the Application Server on a Virtual Machine If you are planning to install the Application Server on a virtual machine, then note the following: (Cisco UCS C220 M3 Server or UCS C240 M3 Server) The virtual machine must have 8 vcpu, 8 GB RAM, and a 300GB hard drive. 3

4 How to Prepare to Install the Cisco Unified MeetingPlace Application Server Software (Cisco UCS C210 M2 Server or UCS B-Series Server) The virtual machine must have 8 vcpu, 8 GB RAM, and a 300GB hard drive. (Cisco UCS C200 M2 Server) The virtual machine must have 4 vcpu, 8 GB RAM, and a 300GB hard drive. If your virtual machine does not meet these requirements, then you will see an error message and the installation program terminates. Install one virtual machine, per blade, on a Cisco UCS B-Series or C-Series Server. When installing the Cisco Unified MeetingPlace system, be sure your LAN connection supports at least 1 Gb/s (gigabits per second). The Cisco Unified MeetingPlace system does not support snapshots on virtual machines. For detailed information on creating a virtual machine, see the Installing on a Virtual Machine module. Installing the Application Server in a Multinode System If you are planning to install a multinode system, then note the following: Familiarize yourself with a multinode deployment: g_a_multinode_deployment The instructions in this Installation Guide assume you are familiar with the terminology for a multinode deployment. Select MeetingPlace/WebEx with WebEx Scheduling deployment type. Install the Application Server on each server that comprises the multinode system. You may install the Application Server on each node, in any order. After installation, you will configure each node to be Meeting Director node, a backup Meeting Director node, a Conferencing node, or a Combined (Meeting Director and Conferencing) node. For more information, see the Configuring your Multinode Topology for Cisco Unified MeetingPlace module. Obtain licenses for your Cisco Unified MeetingPlace system. An unlicensed Cisco Unified MeetingPlace system can host a maximum of one concurrent audio/video meeting with unlimited participants. Install a license on the Primary and (if applicable) Secondary Meeting Director node(s). For virtual machines, the Cisco Unified MeetingPlace system creates a Licensing MAC address for each Meeting Director node. Updating the Firmware on a Cisco MCS 7835-I3 or 7845-I3 This procedure only applies when the Release 8.5 Application Server is installed on a Cisco MCS 7835-I3 or a Cisco MCS 7845-I3. Caution Complete this procedure and update the firmware before the installation of the Application Server. 4

5 How to Prepare to Install the Cisco Unified MeetingPlace Application Server Software Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Obtain the FWUCD I.iso (or later) image by using one of the following: Select your MCS, then Download Software. Products > Voice and Unified Communications > Communications Infrastructure > Voice Servers > Cisco 7800 Series Media Convergence Servers. Select your MCS, then Voice Applications OS Firmware. Burn this ISO image on a CD. Insert the CD into the disc drive. If necessary, change the boot order and boot the Cisco MCS 7835-I3 or 7845-I3 server from the CD. Choose option 1, Start Computer with CD-ROM Support. IBM UpdateXpressSystemPackInstaller starts. Accept the license. Select Upgrade. Select Next once the upgrade is completed. The firmware upgrade completes. Open the disc drive and replace the firmware CD with the Application Server installation DVD. Reboot the server, and install the Cisco Unified MeetingPlace component. Reviewing Duplex Setting Requirements We recommend the following Ethernet port settings in a new installation on a physical machine: Application Server Ethernet Switch Port Result Auto-negotiate Auto-negotiate 1000 or 100/Full /Full 100/Full 100/Full If you do not set the devices to auto-negotiate, then you must manually set the duplex mode and the speed setting during the installation of the Application Server. We do not recommend the following: One device set to auto-negotiate and the other device set in a fixed configuration. This could potentially prevent the network interface from coming up because of negotiation failure. Setting the speed to 10 Mb Ethernet, because this artificially limits the bandwidth of the NIC to a smaller value than it s capacity. Using half-duplex Ethernet, because this serializes the traffic on the NIC instead of allowing traffic to pass through simultaneously. 5

6 How to Prepare to Install the Cisco Unified MeetingPlace Application Server Software About Configuring a Network Time Protocol (NTP) Server Caution While configuring a Network Time Protocol (NTP) server is optional, we highly recommend configuring an NTP server, particularly for a multinode system. If you do not enable your system to use an NTP server, then your system will depend on the internal clock of the Application Server. This internal clock can drift over time and can cause serious problems with your Cisco Unified MeetingPlace system. If you will have a deployment with MeetingPlace scheduling and a Cisco WebEx Node for MCS, then you do not have to configure an NTP server. The Application Server software automatically uses the time from the Cisco WebEx Node for MCS after you install it. If you do configure an NTP server when installing the Application Server, the Cisco WebEx Node for MCS will override it. The Application Server software automatically uses the time from the Cisco WebEx Node for MCS only for deployments with MeetingPlace scheduling. It does not apply to any other deployment. You may still want to configure an NTP server for a backup in case the Cisco WebEx Node for MCS becomes unavailable. You can also use an NTP server to set the time initially on the Application Server before you install the Cisco WebEx Node for MCS. You may also choose to install an NTP Server later, by running the net command as the root or mpxadmin user. See Command Reference: Application Commands for the Application Server in the Using the Command-Line Interface (CLI) on the Cisco Unified MeetingPlace Application Server module. Related Topics Configuring Time and Time Zones for Cisco Unified MeetingPlace module Troubleshooting Time and Time Zone Issues for Cisco Unified MeetingPlace module Adding a Mail Exchanger Record to a DNS Zone You need to add a Mail Exchanger (MX) record, with the name of a SMTP or Exchange server, to the DNS server if either of the following is true: You are planning to use the Microsoft Outlook plug-in with a back-end integration. Otherwise, the Cisco Unified MeetingPlace will not know the name of the mail server, and cannot send out Outlook calendar notifications for meetings. You want an sent, with the status of the operation, when the Cisco Unified MeetingPlace system does a backup or an archive of its data. The following procedure applies to a Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, or Windows Server 2003 with SP2 system. 6

7 How to Prepare to Install the Cisco Unified MeetingPlace Application Server Software To perform this procedure, you must be a member of the Administrators group on the local computer, or you must have the appropriate permissions. If the computer is connected to a domain, members of the Domain Administrators group may also be able to perform this procedure. As a security best practice, you may user Run as to perform this procedure. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Select Start > Control Panel. Double-click Administrative Tools, then DNS. In the left navigation pane, expand Forward Lookup Zones. Right-click the appropriate zone and select New Mail Exchanger (MX). In the Host or domain field, enter the domain name for this record that will be used to deliver mail. In the Mail server field, enter the DNS hostname of the mail exchanger or mail server host that delivers mail for the specified domain name. Optionally, you can select Browse to view the DNS namespace for mail exchanger hosts in this domain, that already have DNS host (A) records defined. As needed, adjust the Mail server priority for this zone. Select OK to add the new record to the zone. Gathering Installation Values Gather and record the following information to prepare for your installation of the Application Server software. The values are listed here in the order in which you see them during the installation. Be sure that these are the correct values for the system. If you need to change any of these values after the initial installation, then use the net command, and reboot the Application Server. See Command Reference: Application Commands for the Application Server in the Using the Command-Line Interface (CLI) on the Cisco Unified MeetingPlace Application Server module. Table 1 Installation Values Field Primary DNS The primary DNS address. Secondary DNS The secondary DNS address. This field is optional. Domain Name DNS search path Format ddd.ddd.ddd.ddd 1 ddd.ddd.ddd.ddd 1 <company_name>.com Example: cisco.com 7

8 How to Prepare to Install the Cisco Unified MeetingPlace Application Server Software Table 1 Field Hostname (FQDN) An arbitrary name for the Cisco Unified MeetingPlace host. IP Address IP address for Cisco Unified MeetingPlace. Subnet Mask For Cisco Unified MeetingPlace. Gateway Default gateway address for Cisco Unified MeetingPlace. Auto Negotiation (only on physical machines) Enables devices to communicate with each other using the highest link speed. See Reviewing Duplex Setting Requirements, page 5. Speed (Full Duplex) (only on physical machines) The speed setting for the Ethernet ports, in Mbps. You will not need to set this field, if you select auto negotiation. See Reviewing Duplex Setting Requirements, page 5. Duplex mode (only on physical machines) How information moves. You will not need to set this field, if you select auto negotiating. Installation Values You cannot set the duplex mode during the operating system configuration. By default, it is set to full duplex. If you need to change the duplex mode to half duplex, change it during the software installation. See Reviewing Duplex Setting Requirements, page 5. Time zone Location where this Cisco Unified MeetingPlace system resides. NTP Server IP address or hostname (FQDN) for an NTP server that you want to connect to Cisco Unified MeetingPlace. For more information about the NTP Server, see: About Configuring a Network Time Protocol (NTP) Server, page 6 Installing the Cisco WebEx Node for MCS module Format This must be a Fully Qualified Domain Name (FQDN). Can include any letters in upper or lower case, any numbers, period, and the dash symbol (-). Must be 32 characters or less and must start with a letter. Example: mpxsystem.cisco.com ddd.ddd.ddd.ddd 1 ddd.ddd.ddd.ddd 1 ddd.ddd.ddd.ddd 1 On Off If you choose 1000 Mbps, you must set auto negotiation to On. Full duplex Half duplex When transmitting voice across a data network, half duplex can cause packet collisions, which can result in degraded voice quality. Therefore, full duplex is the recommended choice in all cases. Half duplex should only be used when no full duplex switch port is available, and then only at a speed of 1000 Mbps. Select from the drop-down menu or by clicking the appropriate location on the world map. The default time is GMT. ddd.ddd.ddd.ddd 1 or Can include any letters in upper or lower case, any numbers, and the dash symbol (-). Must start with a letter. 8

9 How to Prepare to Install the Cisco Unified MeetingPlace Application Server Software Table 1 Installation Values Field Password For the root user. You can enable password expiration. If it is enabled, then the password expires in days. Otherwise, the password does not expire. Password For the mpxadmin user for the Application Server command-line interface. You can enable password expiration. If it is enabled, then the password expires in days. Otherwise, the password does not expire. Password For the admin (Web administrator) user. The admin user has administrator privileges in the Cisco Unified MeetingPlace Administration Center. This user configures and maintains the system. Format Must be at least 8 characters. During the installation, enter a password comprising printable ASCII characters, A-Z, a-z, and 0-9. If you want to use special characters in your password! " # $ % & ' ( ) * +, -. / : ; < = [ \ ] ^ _ ` { } ~ then you may update your password following installation by using the passwd command (see Recovering the Password for the root Account on the Application Server) or the userutil command (see Application Commands for the Application Server). This password is case-sensitive. Must be at least 8 characters. During the installation, enter a password comprising printable ASCII characters, A-Z, a-z, and 0-9. If you want to use special characters in your password! " # $ % & ' ( ) * +, -. / : ; < = [ \ ] ^ _ ` { } ~ then you may update your password following installation by using the passwd command (see Changing or Recovering the Password for the mpxadmin Account on the Application Server) or the userutil command (see Application Commands for the Application Server). Your mpxadmin password cannot include any spaces. This password is case-sensitive. If you incorrectly type the mpxadmin password 3 times when starting a SSH session to the Application Server, then the mpxadmin account is locked. To unlock the account, sign in directly (not remotely) on the command-line interface of the Application Server as the root user, and enter faillog r. Once the command completes, sign out and retry the SSH session. Must be at least 8 characters. During the installation, enter a password comprising printable ASCII characters, A-Z, a-z, and 0-9. If you want to use special characters in your password! " # $ % & ' ( ) * +, -. / : ; < = [ \ ] ^ _ ` { } ~ then you may update your password following installation by using the userutil command (see Application Commands for the Application Server). This password is case-sensitive. 9

10 Installing the Cisco Unified MeetingPlace Application Server Software Table 1 Field Installation Values Enable password expiration? For the root and mpxadmin users only. If it is enabled, then the password expires in days. Otherwise, the password does not expire. PIN For the admin (Web administrator) user. 1. For all IP addresses, the values in each quartet must range between 0 and 255. Format Check box that enables you to determine if the password you set will expire. After the password expires, create a new password that has a minimum of 14 characters with at least 2 capital letters, 2 lowercase letters, 2 numbers, and 2 special characters). Password expiration only applies to audio/video systems or systems with web conferencing using Cisco Unified MeetingPlace scheduling. Numeric. Must be at least 8 digits. Installing the Cisco Unified MeetingPlace Application Server Software Before You Begin Complete all the tasks in How to Prepare to Install the Cisco Unified MeetingPlace Application Server Software, page 2. Physical machine install directly on the physical server. We do not support installing the Cisco Unified MeetingPlace Application Server software remotely when installing on a physical machine. Obtain the Cisco Unified MeetingPlace Application Server software DVD. Be sure to obtain the correct DVD for your hardware (the Cisco UCS C200 M2 Server has its own Application Server software DVD). If you are planning to install Cisco Unified MeetingPlace Release or later, then first install Release 8.5.2, by following the instructions in this module. Then, upgrade your Release system to Release 8.5.x, by following the instructions in Upgrading to Cisco Unified MeetingPlace Release 8.5.x. For a virtual machine on the UCS B-Series Server, use IE and UCS Manager to install the Cisco Unified MeetingPlace Application Server Software. If for any reason, you cancel or stop the installation, then reinstall at a later time from the beginning from the DVD. To install the Application Server, see the following sections: Installing the Application Server Operating System, page 11 Installing the Application Server Software, page 14 10

11 Installing the Cisco Unified MeetingPlace Application Server Software Keyboard Shortcuts During Installation You may use the following keyboard shortcuts during the installation. The shortcuts correspond to the buttons displayed in each of the installer panels. The keyboard shortcut is enabled only if the corresponding button is displayed in the installer panel. Shortcut Alt+R Alt+C Alt+N Alt+P Alt+I Alt+S Alt+D Alt+A Description Restart Continue Next Previous Install Skips the media check Done or Delete (depends on whether the Done button, or the Delete button, is displayed in the installer panel) Add Installing the Application Server Operating System Procedure Step 1 Step 2 Turn on the system (power on the virtual machine). If you are installing on a virtual machine, skip to Step 3. If you are installing on a physical machine, then insert the Cisco Unified MeetingPlace Application Server software DVD into the DVD-ROM drive. Boot the computer from the DVD. Installation using IBM Integrated Management Module (IMM) or HP Integrated Lights-Out (ilo) is not supported. Step 3 Step 4 If you are installing on a virtual machine, then configure the boot options to boot from the DVD. a. Select VM > Edit Settings. b. Select the Options tab and select Boot Options. c. Set the Power On Boot Delay to 10,000 and select OK. d. Boot the virtual machine. During power on, press Esc to go to the Boot Menu. e. Connect to the Cisco Unified MeetingPlace Application Server software DVD in the virtual CD/DVD drive. Select CD/DVD Drive 1 > Connect to <local_drive> or Connect to host device. You can use either the CD/DVD drive on the computer connected to the vsphere Client, connect the DVD drive on the host server to the virtual machine, or if you have a Cisco UCS B-Series Server, use the bundled USB connector to connect to a USB external DVD drive. f. Ensure that CD-ROM Drive is at the top of the Boot Menu. If not, use the arrow keys to navigate to CD-ROM Drive and press Enter. The installation program checks that your platform is valid. 11

12 Installing the Cisco Unified MeetingPlace Application Server Software Step 5 Step 6 Physical machine If your platform is invalid, the installation program displays an error message and the installation stops. Otherwise, the installation continues. Virtual machine The installation program checks the platform against the minimum specifications. If your virtual platform does not satisfy the minimum specifications, then the installation program displays a warning message, and the installation continues. The installation program checks for an existing operating system. If you have an existing operating system, the installation program asks if you want to overwrite it. If you do not want to overwrite it, select Restart. The installation stops and the machine reboots. Otherwise, click Continue, then Yes. The installation continues, and overwrites the existing data The installation program checks the hard drive, the BIOS, and the RAID. If the installation program does not need to reconfigure any part of the system, it displays a green check mark next to the component name and the installation continues. If the installation program needs to reconfigure any part of the system, it displays two green circular arrows next to the component name and automatically reboots. After rebooting, the installation process restarts at Step 4. Depending on your system configuration, it may reboot up to three times. These reboots happen automatically. The installation program continues to the media check. Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 The BIOS and RAID are not updated if you are installing on a virtual machine. Select Check Media. Although you may skip it, we highly recommend you do the media check, which can take up to 15 minutes. If the media check fails, the installation is automatically terminated. Otherwise, the installation continues. The installation program loads and installs the Cisco Unified MeetingPlace Linux operating system from the DVD. This takes approximately 10 to 15 minutes. Following the operating system installation, the installation program performs system configuration. The DVD-ROM drive ejects the DVD when the Cisco Unified MeetingPlace Linux operating system installation is complete. Select Restart or the machine will reboot automatically in 30 seconds. Physical machine Keep the DVD in the drive but do not close it. Virtual machine You do not need to do anything, as the server boots first from the hard drive (unless you changed the boot order). Select Next from the Welcome to Cisco Unified Communications page. Read the End User License Agreement. If you agree, select the Yes, I agree to the License Agreement radio button, then select Next. Enter values in the following fields on the Network Configuration page. Select Next. All fields are required except for the Secondary DNS field: 12

13 Installing the Cisco Unified MeetingPlace Application Server Software Caution Be sure you enter the correct network setting information here. If you need to change any of this information after the installation is complete, you must sign in as the root or mpxadmin user, and run the net command. See Command Reference: Application Commands for the Application Server in the Using the Command-Line Interface (CLI) on the Cisco Unified MeetingPlace Application Server module. Step 13 Step 14 Step 15 Step 16 DNS Configuration: Primary DNS Secondary DNS (optional) Domain Name Ethernet Port 1(device eth0): Hostname (FQDN) IP Address Subnet Mask Gateway Confirm your network configuration, then select Next. If you want to make a change, then select Back and enter the correct information. The installation program configures your network. Select the Time zone that best represents where the system resides from the drop-down list. Select Next. You may also select the Time zone by clicking your location on the world map. The location is marked by a red X, and is specified in the Location field. Set the Date and the current Time. If you want your Cisco Unified MeetingPlace system to synchronize its clock with a remote time server, then confirm the Enable Network Time Protocol check box is checked. Otherwise, uncheck it. Enabling NTP (Network Time Protocol) allows your system to synchronize its clock with a remote time server. However, you do not need to enable NTP if you will be installing a deployment with MeetingPlace scheduling and a Cisco WebEx Node for MCS. If you do not enable your system to use an NTP server, then your system will depend on the internal clock of the Application Server. This internal clock can drift over time and can cause serious problems with your Cisco Unified MeetingPlace system. Step 17 Step 18 If you check Serve NTP requests from other machines, then this node replies with its time information. The Serve NTP requests from other machines check box applies to multinode systems. If you are using a NTP server, then enter the hostname (FQDN) or IP address of at least one NTP server and select Add. Select Next. Tip If you add an NTP server, you must select Add before you select Next. If you do not select Add and only select Next, the system will not add the NTP server and you will see errors. 13

14 Installing the Cisco Unified MeetingPlace Application Server Software The system contacts the NTP server that you specified. (If the system fails to contact the NTP server, it displays a message asking if you want to continue. You can select Yes to continue or No to go back and enter another NTP server.) Step 19 Close the DVD-ROM drive when the system displays the Cisco Unified Communications DVD page. Wait a few seconds and then select Next. The software checks that your virtual machine meets the minimum requirements for the Application Server. If your virtual machine does not meet these requirements, then acknowledge the error message and reconfigure your virtual machine and restart the installation. Tip Ensure that you wait a few seconds after you close the DVD drive before you select Next; otherwise the system does not have enough time to read the DVD and displays an error message. The installation program loads. What To Do Next Installing the Application Server Software, page 14 Installing the Application Server Software Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Select Next when the installation program displays an introductory message. Be sure that no other programs are running before continuing with the installation. Read the End User License Agreement. If you agree, select the I accept the terms of the License Agreement radio button, then select Next. The installation program displays the network settings with the values that you entered earlier. If there are any errors, then enter the correct values and select Next. Current eth0 Network Settings page Current DNS Network Settings page Changing the values on this page overwrites the values you entered earlier. Review the values on the Review New Network Settings page to ensure that they are correct. (If they are incorrect, select Previous to go to previous screens to change the values.) Select Next. For the following users, enter a Password, confirm the password, and select Next. If you want this password to expire for the root and mpxadmin users in 30 to 99 days, then select the Enable Password Expiration? check box. root mpxadmin admin Web administrator The password must be at least eight characters and can contain any printable ASCII characters. The password is case-sensitive. Enter a PIN for the default Web administrator. The PIN must be at least eight characters and is numeric. 14

15 Installing the Cisco Unified MeetingPlace Application Server Software Step 7 Step 8 Step 9 Select a Express Media Server (the default value) or a Hardware Media Server and select Next. Select the deployment type for your Cisco Unified MeetingPlace system and select Next. For more information, see _Cisco_Unified_MeetingPlace_Release_8.5. Review the Pre-Installation Summary, then select Install. The installation program installs the Cisco Unified MeetingPlace Application Server software. This can take between 20 and 40 minutes. The status bar at the bottom of the window shows the installation progress. When the installation is complete, the installation program displays the Install Complete page. If you are installing on a virtual machine and it does not meet the minimum requirements, then you see an error message. Click Exit and the system reboots automatically. If you are installing on a virtual machine, be sure to reboot from the Application Server DVD. Fix the virtual machine requirements, and redo the installation. Step 10 Step 11 Select Done to finish the installation. Physical machine The DVD-ROM drive ejects the DVD. Remove the Cisco Unified MeetingPlace Application Server software DVD. Virtual machine The DVD-ROM drive ejects the DVD. Disconnect the virtual DVD drive. Select Restart. The system reboots and then displays the command-line interface. What To Do Next If you are upgrading to Release or later, then you do not need to install any Release patches. If you are remaining at Release or Release 8.5.2, then install any applicable patches. Go to Cisco.com: and select Products > Voice and Unified Communications > Unified Communications Applications > Conferencing > Cisco Unified MeetingPlace > Cisco Unified MeetingPlace 8.5 > Unified MeetingPlace Application Server-8.5(2)_SR1. Be sure to read the README for information about the patch, and instructions for installing the patch. Cisco supports single-node deployments with WebEx scheduling in Release For additional benefits, including RSNA functionality, and increased meetings capacity, you may choose to install a multinode deployment. For more information, see the Configuring your Multinode Topology for Cisco Unified MeetingPlace module. Related Topics Using the Command-Line Interface (CLI) on the Cisco Unified MeetingPlace Application Server module Planning Guide for Cisco Unified MeetingPlace Release 8.5 at: s_list.html 15

16 How to Test the Application Server Software Installation Installing the Cisco Unified MeetingPlace Application Server Software How to Test the Application Server Software Installation After installing the Application Server software, the system reboots and automatically displays the Application Server command-line interface. Perform these tests to ensure that the installation was successful. You may also use a SSH session for the procedures that instruct you to sign in to the command-line interface (CLI). Checking the System Status, page 16 Testing the Basic Installation, page 16 Troubleshooting the Application Server Software Installation, page 17 Checking the System Status Procedure Step 1 Step 2 Step 3 Step 4 Go to the Application Server operating system command-line interface (CLI) and sign in as the mpxadmin user. Enter sudo mpx_version and verify that the Application Server version on your system matches the version that you installed. Enter sudo mpx_mediaserver -l to display the type of media server that you chose during the installation. (You chose to install either an Express Media Server or a Hardware Media Server.) Enter sudo mpx_sys status and ensure that most services are running: The license service will not be running. If you chose to install an Express Media Server, the Media Server Administration and SIP server services will not be running. All other services should be running. Testing the Basic Installation Procedure Step 1 Step 2 Open a Web browser and enter the Cisco Unified MeetingPlace home page URL in the address field. The system displays the Cisco Unified MeetingPlace Administration Center sign in page. Sign in as the user called admin and enter the correct password. The system displays the Cisco Unified MeetingPlace Administration Center page. 16

17 Troubleshooting the Application Server Software Installation Troubleshooting the Application Server Software Installation Problem After I initially insert the installation DVD, a command window opens and hangs. This is before the installation GUI even comes up. Possible Cause This is probably an X11 error and due to using an unsupported monitor. Solution Use a different monitor or do not use the KVM switch for the installation. Problem Solution During the installation, a dialog box seems to disappear. Press Alt-Escape to switch back to the dialog box. Problem During the installation, the system hangs. Possible Cause This may be because you skipped the media check. Solution If you skipped the media check, abort the installation and start over. Do not skip the media check this time. We highly recommend that you always perform the media check. Problem The installation is taking more than two hours. Solution The Application Server installation should not take more than two hours. Abort the installation and start over. Do not skip the media check this time. We highly recommend that you always perform the media check. Problem The installation program displays a message stating that there were errors during the installation. Solution Reboot the system and install everything again. Problem The installation program still gives errors after installing the operating system and application the second time. Solution Use the infocap command to see the error messages in the log. See Application Server Command Reference in the Using the Command-Line Interface (CLI) on the Cisco Unified MeetingPlace Application Server module. Problem Solution I entered the address of an NTP server during the installation but it is not synchronizing. Ensure that your Application Server is connected to the network. Problem SNMP is not running. Solution Restart SNMP agents by entering service mpx_snmp restart. This command attempts to restart all the SNMP agents, including the master agent. Problem I just finished installing the Application Server and the time is wrong. Solution Use the net command to set the NTP service. Sign in to the Application Server command-line interface as the root user (su -) and enter service ntpd restart. 17

18 About Reinstalling the Application Server Software Installing the Cisco Unified MeetingPlace Application Server Software Tip Synchronize your system time using a reliable, external NTP server to avoid this problem. Related Topics Troubleshooting Time and Time Zone Issues for Cisco Unified MeetingPlace module Troubleshooting the Application Server Installation on a Cisco MCS 7845-H2 Problem You are installing the Release 8.5 Application Server on a Cisco MCS 7845-H2 that has previously had the Web Server (or another Windows application) installed. The Application Server operating system fails to boot with the following error: Invalid BOOT.INI file Booting from C:\windows\ NTDETECT failed Solution Empty and delete the Cisco MCS disk partitions (including the boot sector) and logical volumes. You can use various tools, such as the fdsk command, or Fedora Desktop Edition ( Fedora Desktop Edition includes a disk utility that removes the partitions on the hard drives. Once the disk partitions are removed, reboot the MCS with the Cisco Unified MeetingPlace Application Server software DVD. About Reinstalling the Application Server Software If you need to reinstall the Application Server operating system or application: Physical machine Back up your data onto a remote system and then install the Application Server again. Virtual machine Back up your data onto a remote system, remove the virtual machine image and reinstall the software, or change the boot order and boot from the Application Server DVD again. Related Topics Backing Up, Archiving, and Restoring Data on the Cisco Unified MeetingPlace Application Server module Installing the Cisco Unified MeetingPlace Application Server Software, page 10 18