End-of-Sale and End-of-Life Announcement for the Cisco Unified CallManager Version 3
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1 End-of-Sale and End-of-Life Announcement for the Cisco Unified CallManager Version 3 EOL5422 Cisco Systems announces the end-of-sale and end-of life dates for the Cisco Unified CallManager Version 3. The last day to order the Cisco Unified CallManager Version 3 is July 23, Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the Cisco Unified CallManager Version 3. Table 2 lists the product part numbers affected by this announcement. Cisco Unified CallManager software is the call-processing component of the Cisco Unified Communications system. Cisco Unified CallManager extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, video, media processing devices, voice over IP (VoIP) gateways, and multimedia applications. Additional services such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems are made possible through Cisco Unified CallManager open telephony APIs. The software content expands as it acquires improvements with each new version of Cisco Unified CallManager. These subsequent new versions, along with associated services and phone firmware loads, accumulate significantly more intensive component, system and solutions testing than any previous version of Cisco Unified CallManager. Table 1. End-of-Life Milestones and Dates for the Cisco Unified CallManager Version 3 Milestone Definition Date End-of-Life Announcement Date End-of-Sale Date Last Ship Date: End of SW Maintenance Release Date: End of New Service Attachment Date: The date the document that announces the end of sale and end of life of a product is distributed to the general public. The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. For equipment and software that is not covered by a service-andsupport contract, this is the last date to order a new service-andsupport contract or add the equipment and/or software to an existing service-and-support contract. January 22, 2007 July 23, 2007 October 21, 2007 July 22, 2008 July 22, 2008 End of Service Contract Renewal Date: The last date to extend or renew a service contract for the product. October 18, 2009 Last Date of Support: The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete. July 22, 2010 HW = Hardware OS SW = Operating System Software = Application Software Table 2. Product Part Numbers Affected by This Announcement All contents are Copyright Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 1 of 5
2 End-of-Sale Product Part Number CALLMANAGER-3.3 CM G4-1= CM G4= CM G4= CM G4D= CM G5= CM G5D= CM I2 CM I2SE CM I2-1= CM I2= CM I2S-1= CM H1= Product Description CallManager 3.3 Top Level Part Number SW Only, CallManager 3.3 For HP DL380-G4 /1CPU SW Only, CallManager 3.3 For HP DL380-G4 /2CPU SW Only, CallManager 3.3 For HP DL380-G5 /1CPU SW Only, CallManager 3.3 For HP DL380-G5 /2CPU SW Only, CallManager 3.3 For MCS 7815-I2, 100 User SW Only, CallManager 3.3 For MCS 7815-I2, 100 User SW CallMgr 3.3 For MCS-7825-H1 CM H2 SW Only, CallManager 3.3 For MCS 7825-H2 CM I1= SW CallMgr 3.3 For MCS-7825-I1 CM H2-1= SW Only, CallManager 3.3 For MCS 7825-H2 CM H2= SW Only, CallManager 3.3 For MCS 7825-H2 CM I2-1= SW Only, CallManager 3.3 For MCS 7825-I2 CM I2= SW Only, CallManager 3.3 For MCS 7825-I2 CM H2 SW Only, CallManager 3.3 For MCS 7835-H2 CM I2 SW Only, CallManager 3.3 For MCS 7835-I2 CM H1= SW Only, CallManager 3.3 For MCS 7835-H1 CM H2= SW Only, CallManager 3.3 For MCS 7835-H1 CM I1= SW Only, CallManager 3.3 For MCS 7835-I1 CM I2= SW Only, CallManager 3.3 For MCS 7835-I1 CM H2 SW Only, CallManager 3.3 For MCS 7845-H2 CM I2 SW Only, CallManager 3.3 For MCS 7845-I2 CM H1= SW Only, CallManager 3.3 For MCS 7845-H1 CM H2= SW Only, CallManager 3.3 For MCS 7845-H1 CM I1= SW Only, CallManager 3.3 For MCS 7845-I1 CM I2= SW Only, CallManager 3.3 For MCS 7845-I1 CM3.3-DL320-1= CM3.3-DL320G4 CM3.3-DL380G5-1 CM3.3-DL380G5-2 CM3.3-X206M CM3.3-X206M= CM3.3-X306-1= CM3.3-X306M CM3.3-X306M-1= CM3.3-X306M= CM3.3-X346M-1 CM3.3-X346M-2 CM3.3-X346R= CM3.3-X346RD= SW CallMgr 3.3 HP DL320-G3 server, 1000 Svr Usr Lic SW Only, CallManager 3.3 For HP DL380-G5 /1CPU SW Only, CallManager 3.3 For HP DL380-G5 /2CPU SW Only, CallManager 3.3 For IBM X206M SW Only, CallManager 3.3 For IBM X206M, AY SW CallMgr 3.3,IBM x GHz server, 1000 Svr Usr Lic SW Only, CallManager 3.3 For IBM X306M SW Only, CallManager 3.3 For IBM X306M, NEED MTM SW Only, CallManager 3.3 For IBM X306M, 8849-G2Y SW Only, CallManager 3.3 For IBM X346M /1CPU SW Only, CallManager 3.3 For IBM X346M /2CPU SW Only, CallManager 3.3 For IBM X346, RY /1CPU SW Only, CallManager 3.3 For IBM X346, RY /2CPU All contents are Copyright Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 2 of 5
3 CM3.3-X3650= CM3.3-X3650D= MCS-STARTERKIT-8 SW Only, CallManager 3.3 For IBM X346, NEED MTM /1CPU SW Only, CallManager 3.3 For IBM X346, NEED MTM /2CPU MCS-7825H-3000 with G IP Phones and Pwr/Cubes/Cords SW-CCM SW CallMgr 3.3, MCS 7815 SW-CCM NR CallManager 3.3 for MCS No Royalty SW-CCM = SW CallMgr 3.3, MCS 7815 SW-CCM R= SW CallMgr 3.3 Red., MCS 7815 SW-CCM SE SW-CCM SE= SW CallMgr 3.3, MCS 7815I server, 100 Svr Usr Lic SW CallMgr 3.3, MCS 7815, 100 Svr User Licenses SW-CCM SW CallMgr 3.3, MCS 7825 SW-CCM = SW-CCM SE SW-CCM SE= SW CallMgr 3.3, MCS-7825H-3.0 and MCS-7825I-3.0 SW CallMgr 3.3, MCS 7825, 100 Svr Usr Lic, Mid-Mkt Bndl Only SW CallMgr 3.3, MCS 7825, 100 Svr Usr Lic, Mid-Mkt Bndl Only SW-CCM SW CallMgr 3.3, MCS 7835 SW-CCM = SW CallMgr 3.3, MCS 7835 SW-CCM D= SW CallMgr 3.3, MCS 7835, Dual CPU SW-CCM SW CallMgr 3.3 for MCS 7845 SW-CCM = SW CallMgr 3.3, MCS 7845 SW-CCM-3.3-AQU-RU= SW-CCM-3.3-DL320= SW-CCM-3.3-DL380= SW-CCM-3.3-DL380D= SW-CCM-3.3-MIG0= SW-CCM-3.3-MIG1= SW-CCM-3.3-MIG2= SW-CCM-3.3-MIG3= SW-CCM-3.3-MIG4= SW-CCM-3.3-MIG5= SW-CCM-3.3-MIG6= SW-CCM-3.3-MIG7= SW-CCM-3.3-MIG8= SW-CCM-3.3-MIG9= SW-CCM-3.3-NFR= SW-CCM-3.3-SUP= SW-CCM-3.3-UPG= SW-CCM-3.3-X206= SW-CCM-3.3-X306= SW-CCM-3.3-X330= SW-CCM-3.3-X345= SW-CCM-3.3-X345D= SW-CCM-3.3-X346= SW-CCM-3.3-X346D= CallManager 3.3 software for cust provided Aquarius server SW CallMgr 3.3 for HP DL320 SW CallMgr 3.3 for HP DL380, 1CPU SW CallMgr 3.3 for HP DL380, 2CPU SW CallMgr 3.3(5) Migration, Same Server Class To New Server CallManager 3.3 Migration, 7815SE to 7815 Server Class CallManager 3.3 Migration, 7815SE to 7825 Server Class CallManager 3.3 Migration, 7815SE to 7835 Server Class CallManager 3.3 Migration, 7815SE to 7845 Server Class CallManager 3.3 Migration, 7815 to 7825 Server Class CallManager 3.3 Migration, 7815 to 7835 Server Class CallManager 3.3 Migration, 7815 to 7845 Server Class CallManager 3.3 Migration, 7825 to 7835 Server Class CallManager 3.3 Migration, 7825 to 7845 Server Class CallManager 3.3 New Install and Upgrade, Not For Resale CallManager 3.3(5) upgd from CCM 3.1, 3.2, 3.3(x), same svr. CallManager 3.3(5) upgd from CCM 3.1, 3.2, 3.3(x), same svr SW CallMgr 3.3 new install for IBM X206 Server, 300 Svr Usr Lic SW CallMgr 3.3,IBM x306 SW CallMgr 3.3 for IBM x330 SW CallMgr 3.3 for IBM x345, 1CPU SW CallMgr 3.3 for IBM x345, 2CPU SW CallMgr 3.3, IBM X346, 1CPU SW CallMgr 3.3, IBM X346, 2CPU All contents are Copyright Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 3 of 5
4 Product Migration Options Customers are encouraged to migrate to Cisco Unified CallManager Version 4. Information about this product can be found at: Customers with Version 3 with defects will be directed to upgrade to Version 4 for resolution. Cisco Unified CallManager customers should consider the new and updated features that address security, rich media, presence, and interoperability in Version 4 or subsequently, presence, SIP devices, and enhanced serviceability in Version 5. Customers currently running Cisco Unified CallManager Version 3.3 must upgrade to Cisco Unified CallManager Version 4.1 or later. For more information about supported upgrades and compatibility with other Cisco application releases, please visit: Customers who have a current Software Applications Support plus Upgrades (SASU) contract can order the stockkeeping-unit (SKU) product (CM4.1-K9-UPG=) at no charge using the Product Upgrade Tool (PUT), which is located at: The customer must order one Cisco Unified CallManager upgrade for each server that is being upgraded. Upgrades from downloadable Cisco.com images are not possible. The set of CDs in the upgrade package allows for software upgrades to existing Cisco Media Convergence Server (MCS) platforms, the Cisco SPE 310, and all supported third-party platforms. For information about ordering, go to: or Customers can use the Cisco Technology Migration Plan (TMP) to trade in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, go to: The Cisco TMP application requires all users to have a Cisco.com user ID. Customers may be able to continue to purchase the end-of-sale product through Cisco s Authorized Refurbished Equipment program. Refurbished units of the end-of-sale product are available in limited supply for sale in certain countries on a first-come, first-served basis. For information about the refurbished equipment program, go to: html For More Information For more information about the Cisco Unified CallManager Version 4, visit or contact your local account representative. For more information about the Cisco End-of-Life Policy, go to: To subscribe to receive end-of-life/end-of-sale information, go to: All contents are Copyright Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 4 of 5
5 Printed in USA C /07 All contents are Copyright Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 5 of 5
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