Emmanuel Mwanza. C/o Chiseche Mwanza Mutale P.O Box /

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1 Emmanuel Mwanza C/o Chiseche Mwanza Mutale P.O Box / emwanza9@gmail.com Systems / Network infrastructure Design & Administration, Data Management Support A Cisco Network Technologist fully equipped with Data Management Information Systems Skills. Possess a unique blend of computer Hardware, Networking and Software Expertise with over 4+ Years of experience in ISP Network Design, Management and Administration with emphasis on Cisco Routers and Switches configuration, Structured Cabling Systems, Tech Support, System Administration, Network Monitoring and troubleshooting. Pursuit: A position that capitalizes on Management skills in Network and Systems Administration, Servers Routers, Switches, Backups, VOIP Solutions and Video solutions.

2 Experience: To - Date TechMahindra Zambia Outsourced by Airtel Zambia & MTN Zambia IT Engineer In the Position as IT Engineer, my job purposes is to co-ordinate and ensure all the systems and infrastructure are up and running at both TechMahindra offices and Client facilities. My Primary Duties as Provincial IT Officer include; Full time Technical support for Airtel Zambia Customer care Center. Full time Technical support for MTN Zambia KYC Sim-Card Validation & Telemarketing project. Technical Support to All Staff and Customer Support Associates at Both HQ & client support facilities Mentoring and Supervising of all the TechMahindra Customer support Associates in all the client supported facilities. Setting up and configuring new equipment in line with business expectations. Reporting faults and maintaining records on server and site outages Ensuring all IT equipment in meeting rooms are neat and functional state Completing internal user/desk moves including peripherals and printers Providing Leadership for maintaining, implementing and ensuring compliance with the TechMahindra IT Policy and procedures. Providing Supervision for maintaining and monitoring Internet functionality and usage and liaise with the ISPs to ensure restoration of service when there is degradation or downtime. Network documentation of standards, processes, procedures, problems and resolutions for future references. Performing Routine Technical Support and Capacity Building in client Supported Facilities. Provide remote support to users in other regions Support and maintain Server, Network and Server room under instruction from global teams Provide effective basic user training and new user inductions Install and troubleshoot authorized software. Managing Cisco devices at TechMahindra Provincial Office. Management and Configuration of the CISCO Call Manager (CME) and all the Cisco IP Phones at the Provincial office.

3 Ensuring neat and well maintained Desks, Meeting, patch and server rooms. Management of Active Directory, Printer Server, File Server on Windows Servers 2012 and Windows Server 2008 at the Provincial Office. LAN Installations and configuration in all Client supported facilities. Inventory management at both TechMahindra Offices and all Client Support facilities Ensuring security and upgrades are applied correctly and kept up to end user equipment Antivirus installation & updating on all end User equipment

4 2015 To Lwengu International School (Part-time Contracts) IT Consultant In the position of IT Consultant, my Job purposes are to Co-ordinate and ensure all the IT Systems and Infrastructure are up and running 24/7, which includes, Maintaining and managing all peripheral devices. Configuring Cisco POE Switches. Manage Wireless Access points for network and internet access in school Premises. Building person relationships with ISP in order to easy troubleshooting in times of Network Outage. Antivirus installation on all Staff workstation and School IT lab Achievement: Networked and maintained all the IT Systems at Lwengu International School 2015 To 2016 Hospitaller Order of St John of God (Holy Family Centre) (Part-time Contracts) IT Consultant In the position of IT Consultant, my Job purposes are to Co-ordinate and ensure all the IT Systems and Infrastructure are up and running 24/7, which includes, Maintaining and managing all peripheral devices. Configuring Cisco POE Switches. Manage Wireless Access points for network and internet access the Centre s. Building person relationships with ISP in order to easy troubleshooting in times of Network Outage. Ensure Internet is working perfect to allow for VPN connectivity with the Stakeholders in Ireland and Netherlands. Manage VOIP Phones and PABX for all the Centre offices Antivirus installation on all end User equipment Achievement: Planned, Networked and installed all the IT Systems at Holy Family Centre

5 2011- To DK Computer Supplies / Internet Café Customer Support Engineer In the position of Customer Support Engineer, my Job purpose was to provide quality support to all MK Computer Supplies Clients, which includes, DSL configurations and troubleshooting. Delivering Items To Clients after Purchase Maintaining Workstations for Internet café Building person relationships with ISP in order to easy troubleshooting in times of Network Outage. Data Entry Antivirus installation on all end User equipment Achievement: Delivered, Networked and maintained all the IT workstation at DK Computer Supplies Professional Development; Technical Training in CCNA Education 2017 Currently Higher Diploma Management information Systems (IMIS), Self Study 2012 Cisco Certified Network Associate (CCNA), Completed at ICT resource foundation International general certificate of secondary education (IGCSE), completed at Chalo Trust school Personal Profile: Date of Birth: 19th September 1992 Place of Birth: UTH, Lusaka, Zambia Marital Status: Single Languages Known: English, Nyanja and Bemba. NRC Number: /10/1

6 Reference: Kalindawalo Mwanza Lwengu International School & Holy Family Center Provincial IT Officer (Luapula Province) FHI360/USAID/ZPCT / kalindawalo@gmail.com Mr. Shatis Vlahakis CEO LWENGU INTERNATIONAL SCHOOL Cell: shato@zamtel.zm or shato@zamnet.zm Mrs. CM Mutale Director of DK computer Ministry of Tourism Kwacha House cmmutale@yahoo.co.uk Mr. John E. Chulu Project Manager Phoenix Professional Services / TechMahindra Zambia Chulujohn@yahoo.com Arun Kumar Manorohan Senior IT Engineer TechMahindra Zambia AM @techmahindra.com Sikwebele Mark Musiwa Senior IT Engineer TechMahindra Zambia SM0T9600@techmahindra.com Robby Tembo Human Resource Manager TechMahindra Zambia Robby.Tembo@techmahindra.com