Ensuring Reliability of Third Party Audits
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1 Ensuring Reliability of Third Party Audits Dubai International Food Safety Conference February 22 nd 2010, Dubai Convention & Exhibition Centre Beat Stettler Quality System Manager 1
2 Agenda Nestlé in the Middle East NQMS - Nestlé Quality Management System Why Third Party Certification? Nestlé é s s 3 steps to ensure reliability in Third _Party Certification Tangible Results 2008/2009 Q&A 2
3 LEVANT Nestlé in the Middle East 1 Market with 13 countries SYRIA LEBANON IRAQ IRAN PALESTINE JORDAN KUWAIT BAHRAIN SAUDI ARABIA UAE OMAN QATAR LOWER GULF YEMEN 3
4 Nestlé in the Middle East 4 Manufacturing sites KHAN AL SHEIH FACTORY (1996) QAZVIN FACTORY (2003) SYRIA IRAN JEBEL ALI FACTORY (2009) JEDDAH FACTORY (1982) SAUDI ARABIA UAE 4
5 Agenda Nestlé in the Middle East NQMS - Nestlé Quality Management System Why Third Party Certification? Nestlé é s s 3 steps to ensure reliability in Third _Party Certification Tangible Results 2008/2009 Q&A 5
6 NQMS 6
7 Agenda Nestlé in the Middle East NQMS - Nestlé Quality Management System Why Third Party Certification? Nestlé é s s 3 steps to ensure reliability in Third _Party Certification Tangible results 2008/2009 Q&A 7
8 Why Third Party Certification? Independent & added-value evaluation of Quality _System elements International recognition (ISO certification) Industry benchmark Stimulation of Continuous Improvement mindset ProCert Mix & Remix 8
9 Why Third Party Certification? Independent answer on the following 2 key questions: Question 1 Is the NQMS in place and working? Verification of overall Quality Management System implementation in the operating unit. Question 2 Are we producing safe and compliant products? Verification of Food Safety & Compliance of Manufacturing activities (scope of ISO certification). 9
10 Agenda Nestlé in the Middle East NQMS - Nestlé Quality Management System Why Third Party Certification? Nestlé é s s 3 steps to ensure reliability in Third _Party Certification Tangible results 2008/2009 Q&A 10
11 3 Steps to ensure reliability 1 Selection of Certification Bodies & qualification of auditors Initial screening of potential Certification Bodies Interviews Certification Body presentations Framework agreements (incl. support organization) List of selected & approved Certification Bodies Definition of qualification elements for auditors Partnership 11
12 3 Steps to ensure reliability 2 Training of qualified auditors 3 Level training approach (Corporate Zone Individual) _including exam for potential auditors Train-the the-trainer trainer approach Preparedness assessment Familiarization with the unit to be audited (if necessary or _desired) Internal experts to be added if necessary (product specifics) 12
13 3 Steps to ensure reliability 3 Ongoing backing of qualified auditors & review mechanism Witnessing of auditing activities by Corporate function and/or _market Audit feedback mechanism (Online questionnaire for auditees) Report verification (NQMS part) Ongoing communication & calibration 13
14 Summary - Reliability thru Strict selection & approval of partners Ongoing Communication Training - Calibration Transparent review process, addressing _potential deficiencies ProCert Mix & Remix 14
15 Agenda Nestlé in the Middle East NQMS - Nestlé Quality Management System Why Third Party Certification? Nestlé é s s 3 steps to ensure reliability in Third _Party Certification Tangible results 2008/2009 Q&A 15
16 Tangible Results 2008/2009 > pre-assessments & audits carried- _out Low failure rate Areas of improvement shared globally to _boost continuous perfectioning Issues - Complaint trends positively _influenced ProCert Mix & Remix 16
17 Agenda Nestlé in the Middle East NQMS - Nestlé Quality Management System Why Third Party Certification? Nestlé é s s 3 steps to ensure reliability in Third _Party Certification Tangible results 2008/2009 Q&A 17
18 Q&A 18
19 MIDDLE EAST MIDDLE EAST THANK YOU 19
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