EDUCATE REINVENT INNOVATE

Transcription

1 EDUCATE REINVENT INNOVATE COURSE CATALOG 2017 ERI

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3 2017 COURSE CATALOG Most ERI courses are available in class or virtually, with live instructors to accommodate your personal learning style and schedule. Peruse our catalog, contact us with questions, and then sign up to reach your goals, stay ahead of the competition, and create your dream life and career. All rights reserved. No part of this document may be reproduced or used in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information retrieval system, without permission in writing from the publisher. Inquiries should be addressed to Educational Resources, Inc., Underwood Lane, Suite 200, Dulles, VA 20166; or call (703) i

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5 Contents Avaya... 1 Avaya Communications Server (CS) 1000 System Administration and Management... 1 Avaya Communications Server (CS) 1000 System Administration and Management Troubleshooting... 1 Carrier-Based Networking ESS Basic Switch Management... 2 Basic Switch Transport Management... 2 Cisco ONS and the Alcatel-Lucent 1665 DMX (Data Multiplexer) Series... 2 Internet Protocol (IP) and Ethernet in Today's Carrier Networks... 2 Modern Carrier Network Collaboration Services NEW... 2 Next-Generation (NG) Networks... 3 Tomorrow s 2020 Carrier Networks... 3 Certifications... 3 Certified Fiber Optic Technician (CFOT)... 3 Certified Premises Cabling Technician (CPCT)... 3 Certified Fiber Optic Specialist/Antenna (CFOS/A) NEW... 4 Certified Fiber Optic Specialist/Connectors (CFOS/C)... 4 Certified Fiber Optic Specialist/Design (CFOS/D)... 4 Certified Fiber Optic Specialist/Data Center (CFOS/DC) NEW... 4 Certified Fiber Optic Specialist/Fiber Characterization (CFOS/FC)... 4 Certified Fiber Optic Specialist/Home (CFOS/H)... 5 Certified Fiber Optic Specialist/Outside Plant (CFOS/O)... 5 Fiber Optic Specialist/Optical LANs (CFOS/L) NEW... 5 Certified Fiber Optic Specialist/Splicing (CFOS/S)... 5 Certified Fiber Optic Specialist/Testing (CFOS/T)... 5 CFOS/C/T... 6 CFOS/S/T... 6 CFOS/H/D... 6 CCNT - Certified in Convergent Network Technologies... 7 CTP - Convergence Technologies Professional... 7 CWNA - Certified Wireless Network Administrator... 7 CWTS - Certified Wireless Technology Specialist... 7 CompTIA A CompTIA Advanced Security Practitioner (CASP)... 7 CompTIA Cloud Essentials... 8 CompTIA Cloud CompTIA IT Fundamentals... 8 CompTIA Linux CompTIA Mobility CompTIA Network CompTIA Project CompTIA Security CompTIA Server CompTIA Storage iii

6 Contents S S S EDUCATE REINVENT INNOVATE S S S MTA Microsoft Technology Associate Networking Fundamentals MTA Microsoft Technology Associate Security Fundamentals MTA Microsoft Technology Associate - Windows OS Fundamentals NEW MTA Microsoft Technology Associate Windows Server Administration Fundamentals MTA Microsoft Technology Associate Mobility and Devices Fundamentals NEW MTA Microsoft Technology Associate Cloud Fundamentals NEW MCSA Microsoft Certified Systems Administrator Windows 10, Configuring NEW MCSA Microsoft Certified Systems Administrator Windows 10, Deploying and Managing NEW SSCA SIP School Certified Associate NEW VMware Certified Associate (VCA) - Data Center Virtualization NEW Cloud An Introdution to Cloud Computing NEW Introduction to Cloud Computing Part Introduction to Cloud Computing Part Computers Fundamentals of UNIX and Linux NEW Core Skills Basic Skills for Electricians Introduction to Computers Introduction to Data Communications Introduction to Digital Logic Introduction to Electricity and Electronics Introduction to Networking Introduction to Technical Math Low-Voltage Safety Powers of Ten Fiber Optics Cleaning, Scoping, and Testing Fiber Network Cabling with Fiber Types of Fiber and Connectors Understanding Fiber-Optic Communications Networking Building Virtual Private Networks (VPNs) Ethernet Metropolitan-Area Networks Ethernet over SONET Networking Fundamentals Review Overview of Multi-Protocol Label Switching (MPLS) Overview of Networking Networking and Cloud Networks iv

7 Contents Nokia Introduction to Alcatel-Lucent 7750 Service Routers (SR) Overview and Installation of the Alcatel-Lucent 7705 Service Aggregation Router (SAR) Overview of the Alcatel-Lucent 7670 Routing Switch Platform (RSP) Overview, Installation, and Provisioning of the Alcatel-Lucent 7950 Extensible Routing System (XRS) Security A Hacker s Guide to Protecting Your Internet Computer Security Fundamentals NEW and Web Security Mobile Phone Security Security and the Internet of Things (IoT) Understanding Security in PBX and VoIP/SIP-Based Telephone Systems Wireless Security TCP/IP & Routing Protocols Advanced IP Routing Advanced IP Routing and Troubleshooting Deploying Routers Fundamentals of Router Configuration Fundamentals of Routing and Switching Introduction to Cisco Routing Introduction to IPv Introduction to Routing Protocols Router Command Line Interface (CLI) Orientation Transmission Control Protocol/Internet Protocol (TCP/IP) Troubleshooting Cisco Routers Telecommunications Design & Distribution Advanced Bonding and Grounding for Telecommunications Systems Grounding and Protection for Telecommunications Systems Installing Bayonet Neill-Concelman (BNC) Connectors Introduction to Voice and Data Cabling Systems T1/T3 Fundamentals VoIP ENUM, DNS, NAPTR, and VoIP Peering Introduction to Session Initiation Protocol (SIP) Telephony Systems Introduction to Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) within Next-Generation (NG) Carrier Networks for Service Representatives Introduction to Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) within Next-Generation (NG) Carrier Networks for Communications Technicians Voice over Internet Protocol (VoIP) v

8 Contents S S S EDUCATE REINVENT INNOVATE S S S Wireless Technologies Installing Wireless Home Networks Introduction to Li-Fi Introduction to Today s 4G LTE Wireless Technologies Introduction to WiMAX NEW Business Communications Beyond the Text, Reading Comprehension Business Grammar Business Writing Communication in Today s Business Environment Effective Communication Skills for Success in Work and Life Effective Listening Fine-Tuning Writing and Proofreading Skills Getting It Right Grammar Refresher Improve Workplace Communication Public Speaking Skills Conquering Your Fears NEW Working with the Generations Writing Effective Business , Letters, and Memos Career Transition Ace the Interview, Get the Job Offers Crafting an Eye-Catching, Interview-Winning Resume Finding the Jobs You Didn't Know Were There Catch Your Dream Job through Social Networking Finding Federal Government Jobs Finding the Encore Career That Is Right for You Finding the Right Job How to Prepare an Academic Portfolio How to Start a Home Day Care Knock em Dead The Ultimate Job Search Guide Marketing for Small Businesses Navigating the Waters of Career Transition Prepare Today, Begin Your Dream Job Tomorrow Starting a Home-Based Business Starting Your Own Business The Top Jobs for Writing a Successful Business Plan Conflict Resolution Creative Problem Solving: A Team Effort Dealing with Difficult People Diversity Toward a More Inclusive Work Environment Moving from Conflict to Resolution The Essentials of Communication and Collaboration NEW vi

9 Contents Customer Sales, Service, & Marketing Boosting Technicians Customer Service Performance Converting Prospects to Customers Customer Relationship Building Delight the Customer with Perfect Customer Service Focus on Excellence Fundamentals of Successful Sales Introduction to Marketing It s In Your Hands Less Stress and Better Customer Service Maximizing Customer Service Performance (MCSP) Maximizing Customer Service Performance (MCSP) for Technicians Relieving Call Center Agent Burnout Selling Is Serving the Customer! Telephone Customer Service Skills Telephone Etiquette Understanding Prospects and Gaining Customers Utilizing Technicians Knowledge to Meet Customer Needs Financial Know-How Budgeting Made Simple Finding College Scholarship Money Home Budgeting Using Coupons How to Stage Your Home for a Quick Sale NEW How to Survive Tough Economic Times Learn How to Manage Credit and Deal with Creditors Living Debt Free NEW My Identity Is My Own Pay Day vs Bill Day Planning Your Retirement The Basics of Buying and Selling Residential Real Estate NEW The Best Places to Retire Understanding Credit and Credit Reports Vacation Planning on a Budget NEW Financial Know-How Why Didn t I Learn THAT in Math? Banking and Credit NEW Housing and Taxes NEW Personal Finance and Investments NEW The Mathematics of Trades & Professions NEW The Mathematics of Work NEW Google Getting to Know Google NEW Google Apps Docs, Sheets, Slides, and Forms NEW Google Apps Mail, Contacts, and Calendar NEW Google Drive NEW vii

10 Contents S S S EDUCATE REINVENT INNOVATE S S S Health & Wellness Balancing Work Balancing Health Elder Care Taking Care of Mom and Dad Full-Time Parent/Full-Time Job Health Hacks for a Better Body NEW Lifestyle Management Managing Your Stress Levels - Tapping Into Your Zen Zone NEW Nutrition Habits Grandma Knew and Your Doctor Never Learned Physical Fitness and Nutritional Guidance Reinvent Your Life through Positive Thinking NEW Understanding and Maximizing Your Value Where are my Keys? Strategies for Improving Your Memory NEW Job Performance Enhancements Critical Thinking Dealing with Change Goal Setting High Impact Presentations NEW How to Increase Productivity on the Job How to Study Managing Multiple Priorities Managing Multiple Challenges of the Workplace Managing Your Time Project Management Strategies for Learning The 7 Habits of Highly Effective People Working Effectively with Others Using Emotional Intelligence You and Your Approach to Workplace Excellence Just for Fun Brand Image Branding Legacy Letters Spanish Leadership Coaching Bringing Out the Best in People NEW FranklinCovey s Leadership: Great Leaders, Great Teams, Great Results FranklinCovey s The 5 Choices to Extraordinary Productivity Leadership Challenge Leadership Development Team Building Timework and Teamwork viii

11 Contents Microsoft Applications Microsoft Office Access Step by Step Microsoft Office Excel Step by Step Microsoft Office Outlook Step by Step Microsoft Office PowerPoint Step by Step Microsoft Office Word Step by Step Motivational Born to Win by Zig Ziglar NEW Break Out of Mediocrity and Excel in Three Steps Confucius Says: Make Better Choices Don t Delay Overcome Procrastination Keep Your Chin Up in Tough Times Motivate from Within Tap Your Passion, Change Your Life The Game of Life How to Define Success Tools to Motivate Today's Trending Technologies Calling Skype Cozi The Free App to Bring Order to Everyday Life and Web Security NEW Facebook Instagram Introduction to HTML MailChimp Mobile Phone Security Protecting Your Wireless Devices from the Unthinkable NEW Social Networking Today Twitter Understanding Apps Working with ipads Your Home Your Planet Container Gardening How to Be Green and Save Energy and Money How to Conduct a Home Energy Audit Keeping Up with Your Stuff Smart Home - The Future is Now! NEW Spring Gardening Security and the Internet of Things (IoT) NEW The Internet of Things (IoT) NEW Turning Your Junk Into Treasures NEW ix

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13 Avaya Avaya Communications Server (CS) 1000 System Administration and Management Virtual Instruction Participants in this course will refresh their basic administration and management skills on the CS 1000 series PBXs through guided practices. They will work directly with systems for real-life practices in security and provisioning. They will learn the required skills for adding analog, digital, and IP telephones, to ensure proper operation. In addition to common station moves, adds, and changes (MACs), they will discuss system administration, common tasks, and digital trunking. Participants will also receive a brief introduction on system installation and integration of the CallPilot voice mail system. This course is meant to supplement the Alliance Avaya CS 1000 System Administration and Management Phase 3 training course and is designed to get students prepared for the Phase 5 Hybrid Troubleshooting course. Avaya Communications Server (CS) 1000 System Administration and Management Troubleshooting Hands-On Training Participants in this course will expand their basic administration and management skills on the CS 1000 series PBXs through hands-on and interactive practices with a live system. Students will work directly with systems for real-life practices in security and provisioning. They will learn the required skills to add analog, digital, and IP telephones, and the testing required to ensure proper operation. In addition, they will use common station moves, adds, and changes (MACs), and administration. Participants will also practice system installation and integration of the CallPilot voice mail system on the CS1000 series PBX. This course is meant to supplement the Alliance Avaya CS 1000 System Administration and Management Phase 3 training course with live system training, and is highly recommended for both field technicians and help-desk staff who are tasked to provide front-line support for the CS 1000 system. 40 hours 1

14 Carrier-Based Networking 5ESS Basic Switch Management The Alcatel-Lucent 5ESS Switch, the Class 5 Telephone Electronic Switching System (ESS), supports a multitude of applications that can be configured to coexist with each other, allowing carrier operators to implement different applications cost-effectively on just one switch. Therefore it is important that carrier technicians have a thorough understanding of the 5ESS components, architecture, and basic switch management tasks needed to operate and maintain this carrier-class product. This course will provide participants with an in-depth understanding of the components, management functions, administrative tools and functions, and common functions of the system. The course includes basic and advanced translations, ISDN, provisioning, tools, and troubleshooting. 40 hours Basic Switch Transport Management 4ESS, 5ESS, VoIP, and SIP The Alcatel-Lucent 4ESS and 5ESS class switches support a multitude of applications that can be configured to coexist, allowing carrier operators to implement different applications more cost-effectively. Therefore it is important that carrier technicians have a thorough understanding of the components, architecture, applications (ISDN, SDN, 800#, 911) and basic management tasks needed to operate and maintain these carrier-class products. Additionally, as carrier-class telecommunications evolves into Internet Protocol (IP), technicians need a thorough understanding of Ethernet services, network architecture, gateways, and Session Initiation Protocol (SIP). This course includes basic and advanced translations, ISDN, provisioning, tools, and troubleshooting. 32 hours Cisco ONS and the Alcatel-Lucent 1665 DMX (Data Multiplexer) Series This introductory course offers the participant an overview of the ONS Cisco and Alcatel-Lucent 1665 DMX applications, products, installation, basic provisioning, turn up procedures, and routine maintenance. In addition, participants will cover testing procedures and troubleshooting methods. The course consists of both lecture and hands-on labs which provide the participant with a solid foundation of both systems. Lab equipment to be provided by the company. 40 hours Internet Protocol (IP) and Ethernet in Today's Carrier Networks Now that carrier-class telecommunications has evolved into Internet Protocol (IP), technicians need a thorough understanding of network architecture, the OSI Networking Model, switched Ethernet, metro Ethernet, MPLS, backhaul, gateways, Session Border Controllers, and Session Initiation Protocol, and how they impact next-generation networks. This course provides an understanding of IP/Ethernet-based technologies deployed in today's carrier networks, backhaul portions of the wireless carriers, and evolving next-generation networks. 16 hours Modern Carrier Network Collaboration Services NEW IP connections are everywhere throughout today's modern carrier networks, and the old fashioned services are quickly heading towards their sunset as advanced Ethernet technologies take over. Customers increasingly want more bandwidth and better service quality to meet their application needs in both wired and wireless environments. High-Performance Networks, Virtualization, Mobilization, and Security are the key components to success. In this course you will explore these key components and the technologies behind them and gain a thorough understanding of the next generation of IP-based collaboration services within the modern carrier network. 2

15 Carried-Based Networking Next-Generation (NG) Networks Consumers and businesses are driving the demand for new, converged services. This course will help participants understand the principles behind the next generation (NG) of communication networks. They will review the evolution of legacy telecommunications networks to converged multimedia network infrastructures that offer a broad range of services and applications. Participants will learn about IP multimedia subsystems and their associated protocols, as well as access and core network technologies. Tomorrow s 2020 Carrier Networks Alliance 2020 Technologies Training Every day we hear the words all-ip, all-wireless, and all-cloud. What do these terms really mean? In this overview class, participants will examine these technologies and others that make up the 2020 plan. In addition, they will review The Alliance s 2020 integrated training approach to building technology workplace skills. They will be encouraged to examine The Alliance Training Model with regard to Where Do I Start?, What Should I Do?, Where Do I Fit In?, and Is Technical Training for Me? 2 hours Certified Fiber Optic Technician (CFOT) Demand for technicians with the right credentials will continue to increase as more homes and businesses sign up for fiber-optic services, including high speed Internet, video-on-demand, wireless and Internet-based telephone service, videoconferencing, electronic commerce, and more. Becoming a CFOT gives a technician the opportunity for greater job growth, increased salaries, and enhanced job security. This course has two components: theory and hands-on. Emphasis is placed on the practical aspects of working with fiber-optic cables, including connectorization, fusion splicing, and testing. 40 hours Certified Premises Cabling Technician (CPCT) Certifications The FOA CPCT certification is for designers, installers, and operators of premises cabling networks. Premises cabling refers to building and campus cabling that is generally customer-owned and used for LANs, security systems, building management systems, distributed antenna systems, industrial systems, and electrical distribution management systems. This certification includes copper and fiber cabling and wireless systems. It is based on KSAs that require a knowledge of cabling and wireless technology and standards, along with demonstrated skills in the installation of copper and fiber cabling system to support networks. CPCT courses will generally be 50% hands-on labs developing the skills necessary for working with premises cabling systems. 32 hours 3

16 Certifications S S S EDUCATE REINVENT INNOVATE S S S Certified Fiber Optic Specialist/Antenna (CFOS/A) NEW This course will teach students cabling at cell sites from the entry point to the antenna network at the top of the tower. Students will study cable specification sheets, typical equipment specification sheets, grounding, and bonding requirements. This information will be used to prepare a cell site cabling loss budget and the students will design and build a basic system cabling link. Bi-directional testing will be performed on the completed link. 2 classroom/prerequisite: CFOT Certified Fiber Optic Specialist/Connectors (CFOS/C) The telecommunications professional who wants to remain a valuable commodity in the industry knows that continuous education and training is the ticket to success. This information-packed course delivers on that desire with a strong program. Gain critical knowledge and hands-on experience while learning about fiber-optic termination, installation methods, and connector testing procedures. Participants will graduate as certified fiber optic specialists with an emphasis on connector styles and procedures. 2 classroom/prerequisite: CFOT or CPCT Certified Fiber Optic Specialist/Design (CFOS/D) The FOA specialist CFOS/D certification covers how fiber-optic networks are designed within the context of complete communications systems or construction projects. Participants will focus on how to design a fiber-optic cable plant that will provide the transmission requirements of a desired communications system. This certification is intended for network users and operators, contractors, installers, architects and engineers, project managers, and all others who are involved in projects that include fiber optics. 2 classroom/prerequisite: None Certified Fiber Optic Specialist/Data Center (CFOS/DC) NEW This course will teach students data center cabling with the various copper and fiber optic cables currently being used in various data center applications. Students will study cable specification sheets, typical equipment specification sheets, grounding, and bonding requirements. This information will be used to prepare a data center cabling loss budget and the students will design and build a basic data system cabling link. Bi-directional testing will be performed on the completed link. 2 classroom/prerequisite: CFOT Certified Fiber Optic Specialist/Fiber Characterization (CFOS/FC) This specialist certification examines fiber optic testing for the purposes of characterizing long-distance fibers used in very high-speed WDM networks. It is intended for technicians involved in the design, installation, or testing of fiber networks. Training sessions cover the theory of single-mode fiber characteristics (spectral attenuation [SA], chromatic dispersion [CD] and polarization mode dispersion [PMD]); test equipment, test methods, and standards; inspecting and cleaning connectors correctly as a preparation for any testing; a review of insertion loss testing and optical time domain reflectometry (OTDR testing); a focus on advanced tests and methods (SA, CD, PMD); and an understanding of measurement errors in tests. 2 classroom/prerequisite: CFOT or CFOS/T 4

17 Certifications Certified Fiber Optic Specialist/Home (CFOS/H) Understanding fiber-optic technology is imperative to telecommunication occupations today. This course give participants the latest techniques for both multimode and single-mode networks. Emphasis is placed on the practical aspects of working with fiber-optic cables, including fiber-optic design, installation, testing, and maintenance. 2 classroom/prerequisite: CFOT or CPCT Certified Fiber Optic Specialist/Outside Plant (CFOS/O) This course develops the practical understanding and skills required to properly design, install, and maintain fiber-optic networks in telecommunications, broadband, and premise (LAN) applications. Participants study the latest fiber-optic technology and equipment in conjunction with appropriate terminology, operating procedures, and policies. Sessions incorporate skill sets on preparing, installing, splicing, and connecting optical cables. Sessions on testing and troubleshooting optical fiber networks enable participants to increase efficiency, reliability, and on-the-job safety, as well as to reduce cost and downtime. 32 hours classroom/prerequisite: None Fiber Optic Specialist/Optical LANs (CFOS/L) NEW This course focuses on Optical LANs, or OLANs, a new way to build LANs using an all-optical-fiber cable plant and electronics derived from fiber to the home (FTTH). This hands-on course is designed for technicians directly installing Optical LAN cabling plants. Participants will learn the types of OLAN architectures being implemented today, including technical, marketing, and financial justifications. Participants will also explore the design and installation requirements for cables, connectors, splices, and hardware used in the OLAN environment. Hands-on sessions will require the participants to build, test, troubleshoot, and repair an actual OLAN while in class. 2 classroom/prerequisite: CFOT or CPCT Certified Fiber Optic Specialist/Splicing (CFOS/S) Today s telecommunication workers must keep their job skills up to date. This new and comprehensive course does just that, guiding participants through everything for certification to conduct fiber-optic splicing procedures. Both instructive and hands-on training ensure that graduates are well-versed in fiber-splicing techniques, test methods, the required tools and functions, and the proper splicing sequence. 2 classroom/prerequisite: CFOT or CPCT Certified Fiber Optic Specialist/Testing (CFOS/T) Communications managers and equipment operators alike must continually refresh and increase their computer hardware and software skills in order to succeed in telecommunications. This fascinating course helps you stay on track and gain an additional certification. Participants will become certified fiber optic specialists through instructive materials and hands-on training, emphasizing the various testing methods required. 2 classroom/prerequisite: CFOT or CPCT 5

18 Certifications S S S EDUCATE REINVENT INNOVATE S S S Combination Fiber Certifications CFOS/C/T Two certification exams given with this course This course prepares participants to obtain both the fiber connector specialist (CFOS/C) and testing specialist (CFOS/T) certifications. After reviewing basic fiber information and safety procedures, participants will discuss, demonstrate, and perform the processes required to master fiber cable termination, testing, and troubleshooting. Approximately 80% of this course is hands-on training that provides participants with experience and a working knowledge of connector components; attenuation and reflectance specifications; tolerances; and the bonding, scribing, polishing, cleaning, and inspection of connector assemblies. In addition, participants will test their work for accuracy and troubleshoot faults using a variety of testing equipment. 40 hours classroom/prerequisite: CFOT or CPCT CFOS/S/T Two certification exams given with this course This course prepares participants to obtain both the fiber splicing specialist (CFOS/S) and testing specialist (CFOS/T) certifications. They will review basic fiber information and safety procedures, and then discuss, demonstrate, and perform the processes required for splicing, testing, and troubleshooting fiber-optic networks. Approximately 80% of this course is handson training that provides each participant with experience and a working knowledge of fusion splicing applications, techniques, and methods. In addition, participants will test their work for accuracy and troubleshoot faults using a variety of testing equipment. 40 hours classroom /Prerequisite: CFOT or CPCT CFOS/H/D Two certification exams given with this course This course is designed for both the fiber home specialist (CFOS/H) and design specialist (CFOS/D) certifications. It covers how fiber-optic networks are designed, with emphasis on the OSP network from the CO to the end user, both residential and commercial. Participants will study the latest fiber-optic cables for the networks in use today, examine termination enclosures, understand the latest industry practices, and review current test equipment and testing procedures. 40 hours classroom/prerequisite: CFOT or CPCT 6

19 Certifications CCNT - Certified in Convergent Network Technologies The CCNT is a certificate program for entry-level convergence professionals to prove their proficiency in integrated data, voice, and video technologies. The six course module open-book tests are taken independently and at the student s own pace, allowing ample time to prepare for one test at a time. 13 hours/prerequisite: None CTP - Convergence Technologies Professional The CTP certification validates that an individual has the core knowledge and skills required by manufacturers, service providers, channel partners, and end-users to implement convergence technology solutions. In many cases, CTP certification also satisfies the common competencies required to pursue other vendor-specific certifications. For individuals, CTP certification is a gateway to sales and service careers in the convergence industry. 30 hours/recommended Prerequisite: A basic knowledge of telecommunications and data networking experience CWNA - Certified Wireless Network Administrator The CWNA certification is the foundation-level enterprise Wi-Fi certification for the CWNP Program, and is required for the CWSP, CWAP, CWDP, and CWNE certifications. The CWNA certification will get participant started in their wireless careers by ensuring they have the skills to successfully survey, install, and administer enterprise Wi-Fi networks. 40 hours/prerequisite: CWTS CWTS - Certified Wireless Technology Specialist The CWTS is a vendor-neutral certification administered by CWNP. This course is intended to meet the needs of communication professionals who want to master wireless local-area networks (WLANs) and prepare for the CWTS exam in the shortest possible time, with the most effective results. It offers coverage of all objectives for the exam including complete test reviews. 19 hours/prerequisite: None CompTIA A+ The A+ examinations validate understanding of the most common hardware and software technologies in business and certify the skills necessary to support complex IT infrastructures. CompTIA A+ is a powerful credential that helps IT professionals worldwide ignite their IT career. Held by over one million IT professionals worldwide, CompTIA A+ is the most essential IT certification for establishing an IT career. If you re new to the IT industry, this will help you put your best foot forward. And if you re already an IT professional, the CompTIA A+ certification validates your skills and can boost your career. 40 hours/recommended Prerequisite: 500 hours of hands-on experience in the lab or field CompTIA Advanced Security Practitioner (CASP) The CASP certification is an international, vendor-neutral exam that proves competency in enterprise security; risk management; research and analysis; and integration of computing, communications, and business disciplines. This course covers the technical knowledge and skills required to conceptualize, design, and engineer secure solutions across complex enterprise environments. It involves applying critical thinking and judgment across a broad spectrum of security disciplines to propose and implement solutions that map to enterprise drivers. Course Length: 40 hours/recommended Prerequisites: Security+ certification, 10 years experience in IT administration, including at least 5 years of hands-on technical security experience 7

20 Certifications S S S EDUCATE REINVENT INNOVATE S S S CompTIA Cloud Essentials The Cloud Essentials exam is a vendor-neutral technical qualification. It is relevant to business analysts, business process owners, technical support staff, managed service provider personnel, new data center staff, and sales/marketing staff in cloud product or service environments. The CompTIA Cloud Essentials exam will show that the successful candidate knows and understands the main cloud computing principles and concepts, what cloud computing means from a business and technical perspective, and what is involved in moving to and governing the cloud. 2/Recommended Prerequisite: At least six months working in an environment that markets or relies on ITrelated services CompTIA Cloud+ The Cloud+ certification is an internationally recognized validation of the knowledge required of IT practitioners working in cloud computing environments. In this course participants will explore cloud terminologies/methodologies; implementation, maintenance, and delivery of cloud technologies and infrastructures (e.g., server, network, storage, and virtualization technologies); aspects of IT security; and use of industry best practices related to cloud implementations and the application of virtualization. 40 hours/recommended Prerequisite: 24 to 36 months of work experience in IT networking, network storage, or data center administration CompTIA IT Fundamentals The IT Fundamentals certification ensures a knowledge of PC components, functionality, compatibility, and related technology topics. The exam covers technology and computer hardware basics, compatibility issues and common errors, software installation and functions, security risks and prevention. The exam will also assess the candidate's knowledge of Green IT and preventative maintenance of computers. Candidate job roles may include any of the following in information technology environments: sales associate, sales engineer, account manager, business development manager, product or marketing specialist, or entry-level customer support. The IT Fundamentals certification is ideal for individuals preparing to enter the IT workforce and professionals changing careers to IT or technology-related fields. The certificate can be a stepping-stone to higher certifications. 32 hours/prerequisite: None CompTIA Linux+ To become Linux+ certified, participants must pass Certification Exam 1 (LX0-101) and Certification Exam 2 (LX0-102). LX0-101 covers system architecture, Linux installation and package management, GNU and UNIX commands, devices, Linux filesystems, and filesystem hierarchy standard. LX0-102 covers shells, scripting, and data management; user interfaces and desktops; administrative tasks; essential system services; networking fundamentals; and security. 40 hours/recommended Prerequisites: A+ and Network+ certifications, and at least 12 months of Linux admin experience CompTIA Mobility+ The Mobility+ certification is an internationally recognized validation of the skills and knowledge required of IT practitioners working in mobile computing environments. In this course participants will explore capabilities of mobile devices and features of over-the-air technologies. Participants will also deploy, integrate, support, and manage a mobile environment ensuring proper security measures are implemented for devices and platforms while maintaining usability. 40 hours/recommended Prerequisites: Network+ certification or equivalent working knowledge, 18 months of experience in a mobile environment, and 12 months networking experience 8

21 Certifications CompTIA Network+ The Network+ certification course will provide participants with the knowledge and skills necessary to pass the CompTIA Network+ certification examination. Participants will learn the skills necessary to configure networks and resolve problems related to cables, wireless connections, protocols, and applications. Participants will learn to configure, maintain, and troubleshoot networks using a comprehensive set of tools and techniques. In addition, strategies on how to study and prepare for the test, through practice sessions and exercises, will be explored. Test objectives will be reviewed and practice test simulations will be conducted in class. 40 hours/recommended Prerequisites: A+ certification and 9 to 12 months of IT networking experience CompTIA Project+ The Project+ certification is an international, vendor-neutral certification that covers the entire project life cycle from initiation and planning through execution, acceptance, support, and closure. CompTIA Project+ gives project managers the skills necessary to complete projects on time and within budget, and provides a common project management language for project team members. CompTIA Project+ certification of project managers and team members can help to create a project management culture in large and small organizations. CompTIA Project+ covers the business and technical project management skills needed to successfully manage business projects. It emphasizes getting buy-in from stakeholders, proper scheduling, and budget control. 40 hours/recommended Prerequisite: Six months to one year of experience in managing, directing, or participating in smallto medium-scale projects CompTIA Security+ The Security+ certification provides participants with in-depth knowledge and skills to protect networks and computers from malicious attacks. Participants will explore industry-wide topics, including communication security, infrastructure security, cryptography, access control, authentication, external attack, and operational and organization security. Companies like Sun, Symantec, and Motorola know the value of Security+ and recommend or require it for their IT employees. 40 hours/recommended Prerequisites: Network+ certification, and at least two years of technical networking experience, with an emphasis on security CompTIA Server+ The CompTIA Server+ certification exam covers system hardware, software, storage, best practices in an IT environment, disaster recovery, and troubleshooting. 40 hours/recommended Prerequisites: A+ and Network+ certifications, and 18 to 24 months of experience in server technology CompTIA Storage+ The CompTIA Storage+ Powered by SNIA certification exam covers the knowledge and skills required to configure basic networks to include archive, backup, and restoration technologies. Additionally, the successful candidate will be able to understand the fundamentals of business continuity, application workload, system integration, and storage/system administration, while performing basic troubleshooting on connectivity issues and referencing documentation. 40 hours/prerequisites: A+, Network+, or Server+ certifications, and 12 months of hands-on technical storage experience 9

22 Certifications S S S EDUCATE REINVENT INNOVATE S S S MTA Microsoft Technology Associate Networking Fundamentals Alliance 2020 Technologies Training Microsoft s newest suite of technology certification exams validate fundamental knowledge needed to begin building a career using Microsoft technologies. Networking Fundamentals provides information that enhances an individual s basic networking skills and establishes a great foundation for the CompTIA Network+ certification. Candidates for the Networking Fundamentals exam are seeking to prove fundamental networking knowledge and skills. This course can be used as a fulfillment for a Microsoft Certified Solutions Associate (MCSA) Windows 8 or MCSA Windows Server hours/prerequisite: None MTA Microsoft Technology Associate Security Fundamentals This course provides information that enhances an individual s fundamental security concepts, and also serves as a steppingstone to the Microsoft Certified Technology Specialist exams. Candidates for the exam will be assessed on fundamental knowledge of security concepts. This course can be used as a fulfillment for a Microsoft Certified Solutions Associate (MCSA) Windows 8 or MCSA Windows Server hours/prerequisite: MTA Networking Fundamentals MTA Microsoft Technology Associate - Windows OS Fundamentals NEW This course provides information that enhances a participant s server administration concepts and skills. Candidates for the exam are seeking to prove Windows Server administration knowledge and skills. This course has been updated to include updates for Windows 10, including the removal of any tools not supported on Windows 10. This course can be used as a fulfillment for a Microsoft Certified Solutions Associate (MCSA) Windows Server hours/ Prerequisite: None MTA Microsoft Technology Associate Windows Server Administration Fundamentals This course provides information that enhances a participant s server administration concepts and skills. Candidates for the exam are seeking to prove Windows Server administration knowledge and skills. This course can be used as a fulfillment for a Microsoft Certified Solutions Associate (MCSA) Windows Server hours/prerequisite: MTA Security Fundamentals MTA Microsoft Technology Associate Mobility and Devices Fundamentals NEW This course teaches the candidate about the fundamentals of Windows devices, mobility, knowledge, and skills. It can serve as a stepping stone to the Microsoft Certified Solutions Associate (MCSA) exams. It is recommended that candidates become familiar with the concepts and the technologies of Windows devices, Windows-based networking, Active Directory, antimalware products, firewalls, network topologies and devices, and network ports. 32 hours/prerequisite: MTA Networking Fundamentals 10

23 Certifications MTA Microsoft Technology Associate Cloud Fundamentals NEW This course is designed for candidates looking to demonstrate fundamental knowledge of and basic skills using Microsoft cloud services. The course serves as a stepping-stone to the Microsoft Certified Solutions Associate (MCSA) exams. It is recommended that students become familiar with the concepts and technologies of Office 365, Microsoft Intune, firewalls, network topologies and devices, and network ports. 32 hours/prerequisite: MTA Networking Fundamentals MCSA Microsoft Certified Systems Administrator Windows 10, Configuring NEW This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10. Course Length: 2/ Recommended Prerequisite: MTA Windows 10 Operating System Fundamentals MCSA Microsoft Certified Systems Administrator Windows 10, Deploying and Managing NEW This course provides students with the knowledge and skills necessary to deploy and manage Windows 10 desktops, devices, and applications in an enterprise environment. Students learn how to plan and implement Windows 10 deployments in large organizations. Students also learn how to manage the Windows 10 installations after deployment to provide secure identity and data access using technologies related to Group Policy, Remote Access, and device registration. To support a variety of device and data management solutions, Microsoft Azure Active Directory, Microsoft Intune, and Microsoft Azure Rights Management are introduced. These services are part of the Enterprise Mobility Suite, which provides identity and access management, and cloud-based device, application, and update management. 2/ Recommended Prerequisite: MCSA Windows 10, Configuring SSCA SIP School Certified Associate NEW Critical for today s telecommunications, the Session Initiation Protocol (SIP) is a signaling protocol used to establish sessions in an IP network. A session might be a simple two-way telephone call or it might be a collaborative multi-media conference session. The ability to establish these sessions means that a host of innovative services becomes possible, such as voiceenriched e-commerce, web page click-to-dial, Instant Messaging with buddy lists, and IP Centrex services. The VoIP community has adopted SIP as its protocol of choice for signaling. SIP is an RFC standard (RFC 3261) from the Internet IETF, the body responsible for administering and developing the mechanisms that comprise the Internet. Participants will learn everything from the basics of SIP messaging and SIP servers, right through Security, firewalls, NAT, troubleshooting, trunking, Enum, and onto SIP in unified communications. 2/Recommended Prerequisite: A good understanding of data networking technologies along with the basics of VoIP VMware Certified Associate (VCA) - Data Center Virtualization NEW This course on data center virtualization will provide you with a fundamental understanding of VMware's Data Center Virtualization products. It takes you through the components and features of vsphere 6.0, and shows how the vsphere 6.0 product line helps resolve business and IT challenges commonly faced by organizations. The course will start by providing an overview of data center virtualization with VMware vsphere, its components, capabilities, and benefits. You will look at the components of vsphere that accomplish Data Center Virtualization and see how vsphere 6.0 products help resolve common data center challenges. 2/Recommended Prerequisite: A good understanding of data networking technologies 11

24 Cloud An Introdution to Cloud Computing NEW This course will introduce participants to the world of cloud computing and how it is revolutionizing every aspect of IT, including hardware, operating systems, and applications. With the cloud s ability to expand and adapt to accommodate rapidly changing business needs, organizations are looking to this exciting new technology and its benefits. Participants will learn to develop effective implementation strategies, and how to build and deploy applications to the cloud. They will leave this dynamic workshop with an in-depth knowledge of cloud computing and how it can be utilized in organizations large and small. Introduction to Cloud Computing Part 1 With the cloud s ability to expand and adapt to accommodate rapidly changing business needs, today s carrier organizations are looking to this exciting new technology and its benefits. The first part of this foundations course provides the details of cloud computing and how it is revolutionizing every aspect of IT, including hardware, carrier networks, operating systems, and applications. Participants will learn about Voice over IP (VoIP) cloud services and the network components supporting the architecture, as well as the service models used. The course presents effective implementation strategies to build and deploy applications in the cloud. Participants will leave this workshop with an in-depth understanding of cloud computing and how it can be used to benefit organizations large and small. Introduction to Cloud Computing Part 2 In the second part of this foundations course participants will expand their knowledge of how cloud computing is revolutionizing every aspect of IT, including hardware, carrier networks, operating systems, and applications. They will see how the cloud architecture is critical to tomorrow s 2020 carrier networks. The role of Multi-Protocol Label Switching (MPLS) will be explored. Participants will learn about the strategies behind cloud-based data and voice solutions and how they can be implemented, as well as machine-to-machine (M2X) and Internet of Things (IoT) services. 6 hours Computers Fundamentals of UNIX and Linux NEW This class is useful for anyone who is new to UNIX/Linux or who wants to review the fundamentals. Participants will attain the skills necessary to operate confidently and efficiently in a command line environment, monitor the system, edit files, and build fundamental shell scripts. This course teaches computer users to make productive use of UNIX and Linux operating systems. It focuses on important and empowering concepts, such as pattern matching, command editing, shell scripting, and pipelines, alongside coverage of basic OS utilities and services. 16 hours 12

25 Core Skills Basic Skills for Electricians This course is designed to provide the skill sets required for electricians working with an electrical contractor. Ohm s law, types of wiring, switching, panel boards, outlets, rough-in work, finish work, inspections, codes, and proper electrical installations are reviewed. The course also treats DC and AC circuits, voltage drop, national electrical codes, wire opacity, conduit fill box sizing, straight and angle pulls, motor circuits and feeders, overload short circuit ground fault protection, standard and optional calculations, demand tables, service calculations, problems, and examples. Introduction to Computers Introduction to Computers enables participants to develop practical computer skills for professional development. The course goal is to help participants understand how computers work, and how to use computers effectively in their daily job. Course topics include computer components and devices, interactive processing, input and output techniques, processor unit functions, auxiliary storage, data manipulation, various communication protocols, and software applications. 2 Introduction to Data Communications Introduction to Data Communications is a broad survey course of essential terminology and concepts with a wide variety of basic data communication and networking. This course focuses on the protocols, standards, and topologies specifically related to networking and internetworking. It introduces participants to the technical background and practical considerations of designing, building, and managing computer networks and network services. 2 Introduction to Digital Logic Introduction to Digital Logic covers the theory and practice of logic, digital circuit design, and digital representation of information. Participants are introduced to the methods which enable modern communications, high-speed data switching, and the processing of telephonic data. Topics include gates, counting circuits, storage methods (memory), and analog-todigital conversion. This course stresses how electronic circuits are used to accomplish logic. 2 Introduction to Electricity and Electronics Introduction to Electricity and Electronics provides an introduction to the technical concepts of electronic components, circuits, and theory; principles of current and voltage control devices; and basic circuit for power supplies, amplifiers, oscillators, and basic test instruments. Participants will analyze and solve realistic problems, use mathematical techniques effectively in solutions, reason accurately, and investigate the role of electronics in the ever-changing field of communications. 2 Introduction to Networking Introduction to Networking presents the basic concepts of network technology and organization. It covers foundational knowledge of the Open Systems Interconnection (OSI) Model, network types and topologies, networking devices, cable and connector types, and industry standards. This course is designed to prepare participants for follow-on networking courses. 2 13