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1 Travis Akins CONTACT 31 Wesleyan Place Dallas, GA Website: Phone: QUALIFICATIONS HP Business Service Management (BSM) veteran with extensive experience in helping companies reach their operational goals when using HP solutions. The greatest challenge I come across during my work is not issues with the technology, but how the technology is being applied to the existing processes. I am an engineer who strives to be at the vanguard of my field; bridging the gap between people and processes so that a company's return on investment can be realized. From an ITIL perspective I do the majority of my work in the Service Transition and Service Operation domains as I take my years of systems monitoring and graft in the configuration management discipline that is required for a successful BSM implementation. Technical tools I work with on a regular basis are Business Service Management (BSM), Operations Manager I (OMi), Monitoring Automation (MA), User Engagement, Service Health, Operations Manager for Windows (OMW), SiteScope (SiS), Performance Manager (OVPM), Network Node Manager I (NNMi), ispi for Metrics (PerfSPI), Business Process Monitor (BPM) with Vugen scripts, Universal Configuration Management Database (ucmdb), Discovery and Dependency Mapping Advanced (DDMa / UD), Service Level Management (SLM), Service Health Analyzer (SHA), Service Health Reporter (SHR), Service Health Optimizer (SHO), Virtualization Performance Viewer (vpv), Seeking opportunities to continue delivering HP-oriented solutions with mature ITILmanaged enterprises. I have a full lab environment that I leverage to compliment faster deployment milestones. I am always striving to be the first to deliver empirical evidence to any question that is required to make a wise decision for the success of a project. "The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency." - Bill Gates WORK EXPERIENCE The Walt Disney Company Senior HP Software Engineer April 2014 Present Architect and deploy multiple HP Business Service Management 9.24 (BSM) solutions in development and production environments. Created the Service Modeling Turnkey Package that properly aligns Configuration Management System (CMS) and Event Management (EM) strategy requirements with a turnkey, best-practices modeling approach. Design, test, and deploy disaster-recovery solution for HP BSM. Integrate HP Sitescope (SiS), HP Business Process Monitoring (BPM), HP Operations Management for Linux (OML), Microsoft System Center Operations Manager (SCOM) event sources. Integrate HP BSM with HP Service Manager. Integrate HP BSM with ServiceNow - Eureka. Integrate HP BSM with HP ucmdb Create custom Health indicators and Event Type indicators for HP Operations Management I (OMi). Create custom Topology-Based Event Correlation rules (TBEC) for Operations Management I (OMi). Create service-oriented access model for BSM that leverages the service modeling Travis Akins 1

2 initiatives. Implement the new Monitoring Automation (MA) functionality, and in process of showcasing how to migrate from HP Operations Manager for Linux (OML) to Monitoring Automation (MA). HP SiteScope (SiS) environment refresh and monitor review. HP Business Service Management Connector (BSMC) installation. Custom dashboard design and sustainment with service owners. Create video tutorials to supplement client-specific training modules. Deliver classroom training sessions for new users. Solutions3 LLC January 2014 March 2014 Solutions Architect Continue delivering on the same objectives within Solutions 3, but add the following Manage additional technical resources. Increased involvement with business development initiatives. Develop internal process improvements. Deploy internal HP Virtual Performance Viewer (VPV) solution for internal training opportunities. Solutions3 LLC March 2013 Decembr 2013 Senior Consultant Provide solutions that leverage HP Business Service Management (BSM). Assisting customers in deploying Operations Intelligence, Application Performance Management, Operations Bridge, Systems Management, and Network Management solutions under the BSM umbrella. Responsible for providing pre- and post-sales professional services and improve client relationships. Prepare and execute statements of work, software pilots, proof-of-concept demonstrations, design software architecture, and implement solutions for clients. Assisted with deploying a global event monitoring solution for the Marine Corp. solution that includes event management and configuration management tools. Extensive experience integrating event, topology, and metric sources between all of the HP Software products and numerous third-party sources. Delivered proof-of-concept for HP Service Health Reporter (SHR), HP Service Health Optimizer (SHO), and HP Service Health Analyzer (SHA). Deployed multiple HP Operations Manager for Windows (OMW) implementations. Created custom solutions to maintain OMW topologies. Deploy over 5000 OM agents. Refine baseline monitoring policies. Introduce Event Management Strategy guidelines. Deployed multiple HP Network Node Manager I implementations. Develop auto-discovery rules, node groups, interface groups, monitoring rules, SNMP trap modifications, application health scripts, and user training. Create custom templates in HP SiteScope to meet client requirements. Create custom HP DDMa jobs to meet client requirements. These customizations were extensions of prior content pack configurations. Designed new technical interview process. Deploy internal HP ucmdb, OMW, Sitescope, and BSM solutions for internal training opportunities. Noc-Serve Technologies LLC February 2013 March 2013 Consultant Design and implement HP Network Node Manager I (NNMi) 9.21 with ispi for Metrics and ispi for Traffic Work closely with network engineers to determine their event management needs. Support HP Business Service Management (BSM) and HP Sitescope (SiS) Travis Akins 2

3 deployments if primary engineer was unavailable. Integrate HP NNMi topology and event feed with HP BSM. Extensive updates made to SNMP interceptor policy for event integration to meet client objectives. J9 Technologies February 2011 February 2013 Senior HP Consultant Responsible for providing pre- and post-sales professional services and improve client relationships. Prepare and execute statements of work, software pilots, proof-of-concept demonstrations, design software architecture, and implement solutions for clients. Architect responsible for designing and deploying multi-tiered event management and configuration management solution for large health care company. Solution comprised of depreciated existing monitoring tools, installation, process engineering, training staff, and infrastructure coaching. End state included HP Business Service Management (BSM), HP Operations Manager I (OMi), HP Operations Manager for Windows (OMW), HP Sitescope (SiS), and HP Buisness Process Monitoring (BPM) technologies working in tandem with new ITIL initiatives. Advised large telecom concerning BSM topology update best practices, and how they should approach automation when BSM is available. Delivered demonstrations for BSM functionality for clients interested in seeing how OMi can work with multiple event streams; both HP and third-party. The Walt Disney Company November 2011 November 2012 Senior HP Software Engineer Responsible for instrumenting automated solutions for Configuration Management. Design/ implement HP DDMa solutions to meet consumer requirements. Develop sustainable service models using ucmdb. Support existing HP Business Service Management (BSM), HP Business Process Monitoring (BPM), and SiteScope solutions that focused on sustaining multiple environments. Support CMS strategy initiatives, and provide HP-related strategy validations for Disney Corporate team. Capital Group December 2009 December 2010 Senior HP Software Developer Developed discovery strategies for HP ucmdb that leverages HP DDMa. Sizing and architectural improvements to provide proper growth expectations. Implemented netflow collection and tested against traffic patterns exceeding 20 million packets per hour. Assisted with data-center migration efforts using application models in HP ucmdb. Advised on architectural elements for all HP products which included: NNMi, OVPI, BAC, ucmdb, OMW, OVPM, SiteScope, BPM, DDMi, RUM, BSM, SLM, and OMi. Design/implement HP Network Node Manager (NNMi) 8.13 in less than two months. Design/implement HP Operations Manager for Windows (OMW) 8.10 in less than two months. Configured and deployed server pooling. Assisted with migrating over 1700 DCE agents populated in old OMU architecture to HTTPS agents in HP OMW. Deployed HP OVPM with OVPA 5.0 agents. Implemented Virtualization SPI and Systems Infrastructure SPI. Prepped Travis Akins 3

4 additional SPIs in development pending event management decisions. Manage HP Performance Insight 5.41 (OVPI) Build reports for customers. Manage integrations points with OMW and NNM. Complete rebuild of the reporting element data tree to include customized views to meet client expectations. Built processes to automate common application tasks for off-shore resource. Built proof-of-concept lab for HP NNMi 9, BSM 9, OMW 9, and ucmdb 9 w/ DDMa discovery updates. Designed and implemented monitoring strategies for technologies ranging from IP telephony to application-specific challenges. RNB Technologies March 2008 December 2009 Software Engineer / HP Openview Developer Installed and integrated HP Network Node Manager I (NNMi) 8.10 for government customers on two separate military networks and provided automatic ticket generation for select incident types for faster resolution. Developed comprehensive disaster recovery plan for multiple applications to meet business continuity planning requirements. Created training programs for civilian and military audiences and conducted live and online training sessions. Provided subject matter expertise when building architecture for new change management database solution. Integrated network tools to report alarms into one console for better adoption by management and engineering customers. Migrated HP Openview Internet Services (OVIS) application to HP Business Availability Center (BAC) application for both military networks on schedule. Continued to provide architecture support to network engineering and server administration teams as time permitted. RNB Technologies November 2006 March 2008 Infrastructure Engineer / HP Openview Technical Lead Installed and configured HP Openview Performance Insight 5.2 (OVPI) for two separate military networks. Built custom metric reports for customers and reengineered Sybase database. Populated object database with approximately 1000 devices. Installed and configured HP Openview Operations Manager for Windows 7.5 (OMW) for two separate military networks. Defined policy baselines and process integration with management. Resolved auto-ticket Remedy integration problems with HP OMW. Installed and configured HP Openview Network Node Manager 6.41 with upgrades up to 7.53 for two separate military networks. Programmed discovery filters and polling parameters to meet stakeholder requirements. Managed approximately 1500 network devices, servers, and encryption devices utilizing SNMPv1 and v2. Installed and configured HP Openview Internet Services (OVIS) for two separate military networks. Built over 150 transaction analysis targets. Configured alarm integration with HP OMW 7.5. Managed outsourced consulting resources, created new network management team, and organized initial project management tasks. Cross-functional IT experience in areas of web administration, systems analysis, technical support, and computer training. Assisted in servicing over 800 Cisco routers and switches plus over 500 Windows 2003 servers. Travis Akins 4

5 RNB Technologies March 2006 November 2006 Helpdesk Analyst Helped at on-site / remote locations across the country using , telephone, and remote control services. Duties included troubleshooting and implementing fixes for desktop software and enterprise services, network equipment, encryption hardware, and custom military applications for DoD customers. Reorganized the enterprise network topology for increased visual appeal, efficiency, and manageability using What's Up Gold and HP Openview Network Node Manager (NNM) network tools. Took initiative to learn network management tools and took over role when engineer left the organization, eliminating need to hire new staff. CERTIFICATIONS ITILv3 Foundations HP Certified Instructor ASE - HP Business Service Management v9 (In Progress) AIS - HP Business Service Management (BSM) Platform and End User Management (EUM) v9 AIS - HP Business Service Management (BSM) Operations Manager i (OMi) v9 AIS - SiteScope (SiS) v11 AIS - HP Business Availability Center (BAC) v8 AIS - Network Node Manager (NNMi) v8.1 VCP 4 VSTP 4 CISSP MCITP: Server Administrator MCSE: Windows Server 2003 MCTS: SQL Server 2005 MCTS: Windows Server 2008 Active Directory Configuration MCTS: Windows Server 2008 Applications Infrastructure Configuration MCTS: Windows Server 2008 Network Infrastructure Configuration MCP CCNA (Expired 2012) Comptia A + Comptia Network + Comptia Security + EDUCATION HP Certified Instructor HP Educational Services Class is required to become an HP Certified Instructor. Class focused on effective teaching methods using the tools HP provides their teachers. The class also has a testing component that has all students create a presentation that they must teach to the rest of the class. The presentation is graded and depending on the score the HP Certified Instructor qualification is awarded. This qualification allows the holder to teach classes for HP Educational Services in topics they have HP certifications in. Bachelors of Science in Information Systems Management Colorado Technical University Graduated Summa Cum Laude Multiple Subjects HP Educational Services Travis Akins 5

6 Attended the following courses: NNMi OVIS OVPi OMW BAC/BSM Sitescope CCRM ucmdb Multiple Subjects VMWare Education Attended the following courses: vsphere 4: Install, Configure, Manage ESXi 5: What's New Crystal Reports SAP Business Objects REFERENCES References available for review at Travis Akins 6