Managing The Digital Network Workforce Transformation

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2 ITM-1018 Managing The Digital Network Workforce Transformation Carine Bongaerts IT Manager Network Services

3 Agenda Introduction New Skills and Mindset Change Operating Model Change - DevOps Delivery Model Change - Agile Conclusion 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 3

4 Expectations have changed Here s some of what happened Business Demands for Speed Fierce Competition and Cost Pressures Multi-Cloud World is Now a Reality 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 4

5 Expectations have changed Here s how we re adapting Skills and Mindset Change Operating Model Change Delivery Model Change Build Operate It s About People DevOps Agile Training & Development Recruiting Digital Talent Team Synergy Automation Culture and Best Practices 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 5

6 New Skills and Mindset Change 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 6

7 A Network Engineer in a Programmable Age New Networking Stuff Network Fabric / Controllers NETCONF/Yang NFV ( network function virtualization ) Container Networking Cloud Networking (VPC) Analytics and telemetry Machine Learning DevNet, Cisco s Developer Network Self-paced Programming for Network Engineers GIS SDLC Core Programming Python Rest APIs JSON/YAML/XML Git/ GitHub Ansible Linux/Docker 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 7

8 A Mindset Change for Everybody Software Developers Managers Network Engineers Service Managers Project Managers Architects Executives It s About People Embrace the Agile Mindset Persona Based Training Curriculum Agile methodology and DevOps for leaders Scaled Agile Framework (SAFe) Certified Scrum Master (CSM) 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 8

9 Recruit Digital Talent New grads and CS hires Grow pipeline Ready to go programming skills Senior Talent from Application Teams in IT Help lead the change Traditional engineers Eager to learn programmability skills Team up new grades with traditional engineers Programming Skills Senior Software Engineer Computer Science Grads hires DevOps Engineers Traditional Engineers 2 way mentorship relationship Together they increase the pool of DevOps engineers Networking Skills 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 9

10 Operating Model Change - DevOps 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 10

11 Our Dev(Net)Ops Principles Collaborative Collaboration Re-aligned Structures to Achieve greater Synergy as a Team Capability Development Teams Instituted Small Nimble Teams with full ownership and accountability Automation Digitizing the network lifecycle through Programmable network devices ( NSO) and Event-driven Automation ( ChatOps) Visibility & Retrospectives Integrating DevOps Tools with Cisco Collaboration Technology ( Spark, WebEx) 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 11

12 Delivery Model Change - Agile 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 12

13 Being Agile Everybody is learning Agile values and principles Leaders are promoting and coaching agile expertise in their area Executive Sponsorship of Agile Culture Collectively Referred at as our Agile Mindset Enable Business Outcomes by Build the Right Network Build the Network Right Build it Fast 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 13

14 Doing Agile : Network as Code Autonomic Operations self-healing network Closed-loop Orchestration Item 1 Item 2 Work Planned using full Agile Practices Epic /User Stories/ Backlog Embrace Risk The right balance between innovation and availability Blameless postmortems and error budget Work tracked & run in Jira ScrumBan Item 3 Common theme or goal Item 4 Self-organizing Capability Development Teams Use code pipelines to write, review and commit changes to network infrastructure YAML/Ansible Playbook/ NSO 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 14

15 Conclusion Benefits of the Workforce Transformation Increased employee engagement Operate at an exponential scale Optimized technology investment A better network for our customers, faster This is a journey! 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 15

16 Cisco Spark How Questions? Use Cisco Spark to communicate with the speaker after the session 1. Find this session in the Cisco Live Mobile App 2. Click Join the Discussion 3. Install Spark or go directly to the space 4. Enter messages/questions in the space cs.co/ciscolivebot#session ID 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 16

17 Please complete your Online Session Evaluations after each session Complete 4 Session Evaluations & the Overall Conference Evaluation (available from Thursday) to receive your Cisco Live T-shirt All surveys can be completed via the Cisco Live Mobile App or the Communication Stations Complete Your Online Session Evaluation Don t forget: Cisco Live sessions will be available for viewing on-demand after the event at CiscoLive.com/Online Cisco and/or its affiliates. All rights reserved. Cisco Public 17

18 Thank you 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 18

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