TRAINING NEEDS ANALYSIS AND RISK PROFILES

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Garey Stewart
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1 TRAINING NEEDS ANALYSIS AND RISK PROFILES Educational Technology Center As part of the Risk Management for Educational Technology Center (ETC), a training need analysis is conducted to ensure that the resources invested by the ETC in training are targeted at areas where training and development is needed as it is very important as new technologies and flexible working practices are becoming widespread, thus, the ETC staff must correspond to that changes in terms of their skills and abilities. Also, analyzing what the training needs for ETC staff is very vital, to address the issues concerning the risks on their respective areas. This document covers the analysis of training needs and the risks involved in ETC staff. Thus, the approval and successful implementation of the training needs analysis depends on the approval of the ETC management. Prepared by: Ma. Luisa Jasa Imaan Date: March 30,2015 ETC Risk Management Coordinator

2 Position: Help Desk Technical Support Electric shock Manual handling (lifting, moving PCs) Conflict with students and staff with challenging behaviors Work pressures from students and staff Safety use of computer peripherals and power outlet Manual handling / ergonomics Risk assessments Service Orientation Customer and Personal Service Public Safety and Security Customer Service Conflict Resolution Verbal & Written Communication Critical Thinking Emergency Procedures Recommended first aid Negotiated Training based on Job Description and Risks Training Identified Training Available Computer Laboratory Technician Certificate of similar For Omani Staff: as approved by the HoS/HoD For Expat: Induction Program Dealing with Difficult People None Managing Violence at Workplace None General Manual Handling Manual Handling of Computer Unit/Printer/electronic devices Ergonomics in the Office None Understanding Risk Maintenance and use of Computer None peripherals Psychological Health None ETC Risk Management 1

3 Position: Team Leader Eye/ Back Strain Conflict with students and staff with challenging behaviors Work pressures from students and staff Psychological Management Ergonomics Risk assessments Work Ethics and Techniques Emergency Procedures Recommended first aid Leadership training Conflict Resolution Verbal & Written Communication Management training including crisis management Negotiated Training based on Job Description and Risks Training Identified Training Available Dealing with Difficult People None Managing Violence at Workplace None Ergonomics in the Office None Understanding Risk Psychological Health None ETC Risk Management 2

4 Position: Helpdesk Operator Eye/ Back / Voice Strain Conflict with students and staff with challenging behaviors Work pressures from students and staff ICT Skills Service Desk and Incident Management Service Level Management Risk Service Orientation Customer and Personal Service Help Desk Service Communication with non-technical people Dealing with Unreasonable request Negotiated Training based on Job Description and Risks Training Identified Training Available Dealing with Difficult People None Managing Violence at Workplace None Ergonomics in the Office None Understanding Risk Psychological Health None ETC Risk Management 3

5 Position: Photocopier Operator Irritated eyes Headache Itching skin Potential reproductive dangers Working Area poor ventilation Operation and Control Equipment Maintenance Risk Service Orientation Customer and Personal Service Public Safety and Security Help Desk Service Skills Communication Skills with non-technical people Dealing with Unreasonable request Negotiated Training based on Job Description and Risks Training Identified Training Available Dealing with Difficult People None Managing Violence at Workplace None Ergonomics in the Office None Understanding Risk Psychological Health None ETC Risk Management 4

6 Position: Server / Systems Administrator Eye Strain Back Pain Headache Respiratory Problem Working Area room temperature IT Implementation Change Management Network Infrastructure Operating System and Application Server Skills Risk Public Safety and Security Server Administrator Server Infrastructure Windows Server (depends on the version used in HCT) Negotiated Training based on Job Description and Risks Training Identified Training Available Dealing with Difficult People None Managing Violence at Workplace None Ergonomics in the Office None Understanding Risk Psychological Health None ETC Risk Management 5

7 Position: Network Administrator Fire Electric Shock Safety and Security Communication room - poor ventilation Soft Skills include: o Problem Solving o Communication and Coordination o Basic Technical Assistance o Project Management Hard Skills include: o System Administration o Operating System o System and Network Configuration o Firewalls Risk Public Safety and Security Network Technology Network Administration Microsoft Certification in Network CISCO Certification Training Identified Training Available Dealing with Difficult People None Managing Violence at Workplace None Ergonomics in the Office None Understanding Risk Psychological Health None ETC Risk Management 6

8 Position: Network Engineer Fire Electric Shock Safety and Security Communication room - poor ventilation ICT Skills Analytical Skills Risk Public Safety and Security COMPTIA Network Certification Microsoft Certification in Network CISCO Certification Training Identified Training Available Dealing with Difficult People None Managing Violence at Workplace None Ergonomics in the Office None Understanding Risk Psychological Health None ETC Risk Management 7

9 Position: Database Developer Eye/ Back Strain.NET Oracle Technical Skills Problem-Solving Skills Communication and Interpersonal Skills Risk Oracle 11g Forms and Reports Development Oracle Database Administration Certification on ASP.NET Training Identified Training Available Dealing with Difficult People None Managing Violence at Workplace None Ergonomics in the Office None Understanding Risk Psychological Health None ETC Risk Management 8

10 Position: Database Administrator Eye/ Back Strain Systems Analysis & Design Database Theory Technical Skills Problem-Solving Skills Communication and Interpersonal Skills Risk Database Design Physical Disk Storage Data Security Back Up & Recovery Change Control Management Database Administrator Certification Oracle Database Certification MCSE Data Platform or Business Intelligence Training Identified Training Available Dealing with Difficult People None Managing Violence at Workplace None Ergonomics in the Office None Understanding Risk Psychological Health None ETC Risk Management 9

11 Position: Website Administrator Eye/ Back Strain Communication and Interpersonal Skills Risk HTML CSS PHP MySQL Certification on Website Administrator Certified Web Professional Training Identified Training Available Dealing with Difficult People None Managing Violence at Workplace None Ergonomics in the Office None Understanding Risk Psychological Health None ETC Risk Management 10

12 Position: Graphic Designer Eye/ Back Strain Communication and Interpersonal Skills Risk Photoshop Adobe Illustrator Creativity Artistic Ability Trainings in the following: o Adobe Photoshop o Illustrator Training Identified Training Available Dealing with Difficult People None Managing Violence at Workplace None Ergonomics in the Office None Understanding Risk Psychological Health None ETC Risk Management 11

13 Position: Instructional Designer Eye/ Back Strain Poor work station set up Lighting Sun/glare Ventilation/air quality Physical Security Communication and Interpersonal Skills Risk Photoshop Fireworks Captivate Course Lab Breeze o E-Learning Instructional Designer Training Identified Training Available Dealing with Difficult People None Managing Violence at Workplace None Ergonomics in the Office None Understanding Risk Psychological Health None ETC Risk Management 12

FOLLOW-UP REVIEW OF RISK MANAGEMENT ETC RISK MANAGEMENT FRAMEWORK

2017 FOLLOW-UP REVIEW OF RISK MANAGEMENT ETC RISK MANAGEMENT FRAMEWORK MA. LUISA JASA-LOQUE IMAAN HIGHER COLLEGE OF TECHNOLOGY Educational Technology Center DISTRIBUTION LIST ETC QA CORDINATOR Report Distribution