Master Index. BCM Business Communications Manager

Transcription

1 Master Index BCM Business Communications Manager Document Status: Standard Document Version: Part Code: NN Date: September 2006

2 Copyright Nortel Networks Limited 2006 All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Trademarks Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. Microsoft, MS, MS-DOS, Outlook, Windows, and Windows NT are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.

3 Contents 3 Contents Chapter 1 About the BCM library Installation Installation Checklist and Quick Start Guide Installation and Maintenance Guide Upgrade Guide Keycode Installation Guide Administration Device Configuration Guide Administration Guide Networking Configuration Guide System Overview Telset Administration Guide Applications Call Detail Recording System Administration Guide LAN CTE Configuration Guide Personal Call Manager User Guide Consolidated Reporting Data Telephony and peripherals Telephony Device Installation Guide Telephone Features User Guide BST Doorphone Installation and Configuration Guide BST Doorphone User Guide Central Answering Position (CAP) User Guide Hospitality Features Card IP Phone 1120E User Guide IP Phone 1140E User Guide IP Softphone 2050 Installation Guide IP Softphone 2050 User Guide IP Audio Conference Phone 2033 User Guide IP Phone 2001 User Guide IP Phone 2002 User Guide IP Phone 2004 User Guide IP Phone 2007 User Guide IP Key Expansion Module User Guide T24 KIM Installation Card T7000 Telephone User Card T7100 User Card Master Index

4 4 Contents T7208 Telephone User Card T7316 Telephone User Card T7316E Telephone User Card T7406 Cordless Handset Installation Guide T7406 Cordless Telephone User Card T7406 Cordless Handset Installation Guide T7406 Cordless Telephone User Card WLAN 2210/2211/2212 Handset User Guide WLAN IP Telephony Installation and Configuration Guide System-wide Call Appearance (SWCA) Features Card CallPilot CallPilot Contact Center Telephone Administration Guide CallPilot Fax Set Up and Operation Guide CallPilot Fax User Guide CallPilot Manager Set Up and Operation Guide CallPilot Message Networking Set Up and Operation Guide CallPilot Message Networking User Guide CallPilot Programming Record CallPilot Quick Reference Card CallPilot Interface CallPilot Quick Reference Card Remote Users (CallPilot Interface) CallPilot Quick Reference Card NVM Interface CallPilot Quick Reference Card Remote Users (NVM Interface) CallPilot Reference Guide CallPilot Telephone Administration Guide Unified Messaging Configuration Guide Contact Center Contact Center Agent Guide Contact Center Set up and Operation Guide Contact Center Supervisor Guide Multimedia Contact Center Set Up and Operation Guide Multimedia Contact Center Web Developer Guide Index NN

5 5 Chapter 1 About the BCM library This chapter provides a list of all the documents that comprise the BCM documentation library. For each document, the audience, purpose of the guide, and the topics covered are listed to create an overview of the suite. The BCM master index is a compilation of all the indexes in the BCM library. Each entry has a two-letter prefix for the book in which the entry occurs, followed by the page number. For example, CC-112 refers to page 112 of the Contact Center Set Up and Operation Guide. The following table provides a list of the document two-letter codes. Note: If you are using Adobe Acrobat Reader, the index links may not open at the correct page. In Reader, select Edit > Preferences > General category, and clear the Open cross-document link in the same window check box. Prefix Document title 01 IP Phone 2001 User Guide 02 IP Phone 2002 User Guide 04 IP Phone 2004 User Guide 07 IP Phone 2007 User Guide 20 IP Phone 1120E User Guide 25 IP Phone 2050 User Guide 24 T24 KIM Installation Guide 33 IP Audio Conference Phone 2033 Installation Guide 40 IP Phone 1140E User Guide 50 IP Phone 2050 Installation Guide 70 T7000 Telephone User Card 71 T7100 Telephone User Card 72 T7208 Telephone User Card 73 T7316 Telephone User Card 74 T7406 Telephone User Card 7C T7406 Cordless Handset Installation Guide 7E T7316E Telephone User Card AG Administration Guide AP Central Answering Position (CAP) User Guide BC BST Doorphone Installation and Configuration Guide BU BST Doorphone User Guide CA CallPilot Contact Center Agent Guide Master Index

6 6 Chapter 1 About the BCM library Prefix CC CG CO CP CR CS CT DC DI DR FS FA HF IM IP IV KE KM LN MC MM MS MU NC PC PR QC QN QS RC RN SO SW TA TF UM WH WT Document title Contact Center Set Up and Operation Guide CallPilot Telephone Administration Guide Consolidated Reporting Data CallPilot Manager Set Up and Operation Guide CallPilot Reference Guide Contact Center Supervisor Guide CallPilot Contact Center Telephone Administration Guide Device Configuration Guide Telephony Device Installation Guide Call Detail Recording System Administration Guide CallPilot Fax Set Up and Operation Guide CallPilot Fax User Guide Hospitality Features Card Installation and Maintenance Guide IP Key Expansion Module (KEM) User Guide Interactive Voice Response Installation and Configuration Guide Keycode Installation Guide T24 KIM Installation Card LAN CTE Configuration Guide Multimedia Contact Center Set Up and Operation Guide Multimedia Contact Center Web Developer Guide CallPilot Message Networking Set Up and Operation Guide CallPilot Message Networking User Guide Networking Configuration Guide Personal Call Manager User Guide CallPilot Programing Record CallPilot Quick Reference Card CP Interface CallPilot Quick Reference Card Remote Users (CP Interface) Installation Checklist and Quick Start Guide CallPilot Quick Reference Card NVM Interface CallPilot Quick Reference Card Remote Users (NVM Interface) System Overview System-wide Call Appearance (SWCA) Features Card Telset Administration Guide Telephone Features User Guide Unified Messaging Configuration Guide WLAN 2210/2211/2212 Handset User Guide WLAN IP Telephony Installation and Configuration Guide NN

7 Chapter 1 About the BCM library 7 Installation Installation Checklist and Quick Start Guide Audience: Installers Purpose: Setting up and configuring the BCM for the first time Topics system defaults installing hardware components configuring basic parameters connecting to the WAN and LAN Installation and Maintenance Guide Audience: Installers Topics Purpose: Setting up and configuring the BCM installing hardware components connecting cables, telephones, and peripherals installing the ATA2 installing optional telephony equipment configuring the startup profile parameters connecting the WAN and LAN replacing components wiring charts default settings. initializing, configuring, monitoring, testing, and troubleshooting the system Upgrade Guide Audience: Installers Purpose: upgrade any BCM system to a BCM system Topics pre-upgrade activities upgrade wizard upgrading the software post-upgrade activities troubleshooting Master Index

8 8 Chapter 1 About the BCM library Keycode Installation Guide Audience: Installers Purpose: Obtaining and installing the BCM keycode and authorization codes Topics determining the system ID obtaining and installing the keycode enabling authorization codes Administration Device Configuration Guide Audience: Installers or administrators Purpose: Configuring telephony devices and assigning features to the devices Topics global telephony settings telephony system and device programming configuring system speed dial numbers system schedule settings and services scheduling creating ring groups configuring and monitoring hunt groups configuring hospitality services DN records parameters configuring telephones telephony and global VoIP features configuring features NN

9 Chapter 1 About the BCM library 9 Administration Guide Audience: Installers or administrators Purpose: Configuring telephony devices and assigning features to the devices Topics global telephony settings DN configuration product features and how to assign them installing optional telephony equipment configuring the startup profile parameters connecting the WAN and LAN replacing components wiring charts default settings. initializing, configuring, monitoring, testing, and troubleshooting the system Networking Configuration Guide Audience: Installers or administrators Topics Purpose: telephony programming configuring resources managing modules configuring lines dialing plans public networking private networking configuring voice messaging and centralized voice mail VoIP port ranges media gateways call security and remote access configuring LAN and WAN resources configuring net link manager configuring IP routing and DHCP configuring NAT configuring IP firewall filters VPNs Master Index

10 10 Chapter 1 About the BCM library System Overview Audience: Administrators Purpose: telset configuration is a tool that you can use to configure the system if there is no network connection Topics BCM50 capabilities, functionality, management, and dependencies global market NCM management upgrade PVQM ad-hoc conferencing MCDN voice-enabled WAN security enhancements terminal and mobility support Telset Administration Guide Audience: Installers or administrators Purpose: Configuring telephony devices and assigning features to the devices Topics telset interfaces using the telset interfaces Applications Call Detail Recording System Administration Guide Audience: System administrator Purpose: Perform initial and ongoing administration tasks with CDR Topics configuring configuring and managing CDR data LAN CTE Configuration Guide Audience: Network administrator Topics Purpose: Set up and administer LAN CTE configuring the BCM system and clients viewing LAN CTE information troubleshooting NN

11 11 Personal Call Manager User Guide Audience: End users Purpose: End users who want to manage their own calls Topics installing, setting up, and starting Personal Call Manager placing, answering, and transferring a call conference calls address book Quick Dials accessing Help preferences Consolidated Reporting Data Audience: software developers Topics Purpose: provide technical tips IVR metrics reporting Hunt Groups metrics reporting Voice Mail and CCR reporting formatting and storing records accessing reporting data Telephony and peripherals Telephony Device Installation Guide Audience: Installers or administrators Purpose: Configuring telephony devices and assigning features to the devices Topics DN parameters setting up central answering positions relocating telephones installing the analog terminal adapter installing an analog station media bay module configuring analog telephones and devices wiring charts configuring telephones SWCA telephony features ISDN Master Index

12 12 Chapter 1 About the BCM library Telephone Features User Guide Audience: Installers or administrators Purpose: a quick reference for accessing telephone features Topics telephone button icons telephone features call display services IP telephone features BST Doorphone Installation and Configuration Guide Audience: Nortel installers or administrators Purpose: Installing and configuring a BST Doorphone on a BCM Topics DN configuration requirements installation configuring settings BST Doorphone User Guide Audience: End users Topics Purpose: Using the BST Doorphone answering the Doorphone unlocking the gate or door Central Answering Position (CAP) User Guide Audience: End users Topics Purpose: Using CAP programming memory buttons customizing moving line buttons button labels monitoring telephones answering and transferring calls NN

13 Chapter 1 About the BCM library 13 Hospitality Features Card Audience: End users Topics Purpose: Using hospitality features on phones set alarm time cancel and turn off the alarm set snooze set room conditions set password IP Phone 1120E User Guide IP Phone 1140E User Guide Audience: End users Purpose: Describes the basic features and functions of the IP phones Topics entering and editing text configuration options setup IP Softphone 2050 Installation Guide Audience: Installers Purpose: Installing, upgrading, or modifying the IP Softphone 2050 Topics installing interfaces diagnostic utility IP Softphone 2050 User Guide Audience: End users Purpose: Describes the basic features and functions of the IP Softphone 2050 Topics getting started basic features IP Audio Conference Phone 2033 User Guide Audience: End users Purpose: Describes the basic features and functions of the IP Audio Conference Phone 2033 Topics getting started basic features Master Index

14 14 Chapter 1 About the BCM library IP Phone 2001 User Guide IP Phone 2002 User Guide IP Phone 2004 User Guide IP Phone 2007 User Guide Audience: End users Purpose: Describes the basic features and functions of the IP phones Topics button and light descriptions display panel buttons and features button navigation memory buttons IP Key Expansion Module User Guide Audience: End users Purpose: Describes how to use the IP KEM with the IP 2002 and IP 2004 phones Topics features about the display set up and assemble installation initialization programming memory buttons T24 KIM Installation Card Audience: Installers or administrators Purpose: Installation of one or multiple T24 KIMs Topics single T24 installation multiple T24 installation initialization cold starts NN

15 Chapter 1 About the BCM library 15 T7000 Telephone User Card T7100 User Card T7208 Telephone User Card T7316 Telephone User Card T7316E Telephone User Card T7406 Cordless Handset Installation Guide T7406 Cordless Telephone User Card Audience: End users Purpose: Installing and using the T7xxx phones Topics cord connections telephone features wall-mounting telephone set up using your phone T7406 Cordless Handset Installation Guide Audience: End users Purpose: installing and configuring the handset Topics handset overview installing the base station charging the battery pack configuring and provisioning the handset handset features customizing the handset installing handset accessories T7406 Cordless Telephone User Card Audience: End users Purpose: Configuring telephony devices and assigning features to the devices Topics charging the battery for the first time set up handset features memory buttons make and answer calls button labels accessories Master Index

16 16 Chapter 1 About the BCM library WLAN 2210/2211/2212 Handset User Guide Audience: Administrators Purpose: WLAN handset set up, configuration, and use Topics buttons and keys handset display handset states setting up the handset feature and function keys basic call features Push-to-talk WLAN IP Telephony Installation and Configuration Guide Audience: Administrators Purpose: Describes the planning, installation, configuration, maintenance, and troubleshooting for the WLAN system. Topics planning system information installation configuration troubleshooting compatible access points System-wide Call Appearance (SWCA) Features Card Audience: End users Purpose: Describes how to use SWCA features Topics SWCA key labels managing calls features NN

17 Chapter 1 About the BCM library 17 CallPilot CallPilot Contact Center Telephone Administration Guide Audience: CallPilot system administrators Purpose: Describes how to set up and configure Contact Center on a BCM using telset-based administration Topics general properties greetings setting up skillsets and skillset mailboxes setting up agents Intelligent Overflow Routing routing table administration monitoring calls troubleshooting CallPilot Fax Set Up and Operation Guide Audience: CallPilot system administrators Purpose: Describes how to configure CallPilot fax on a BCM using CallPilot Manager and telset-based administration Topics setup setting up fax on demand mailboxes troubleshooting CallPilot Fax User Guide Audience: End users Purpose: Describes how to use CallPilot fax with a personal mailbox Topics telephone buttons verifying the mailbox interface type receiving fax messages Master Index

18 18 Chapter 1 About the BCM library CallPilot Manager Set Up and Operation Guide Audience: CallPilot system administrators Purpose: Describes how to set up and operate CallPilot on a BCM or CallPilot 100/ 150 Topics installing and initializing mailboxes working with mailboxes recording greetings, prompts, and names setting up Auto Attendant Custom Call Routing working with CCR trees reports system properties directory numbers dialing translation operations configuration broadcast and information messages troubleshooting CallPilot Message Networking Set Up and Operation Guide Audience: CallPilot system administrators Purpose: Describes how to set up Message Networking on a BCM or CallPilot 100/150 Topics setting up digital networking setting up AMIS creating network sites creating and changing Network Delivery mailboxes troubleshooting NN

19 Chapter 1 About the BCM library 19 CallPilot Message Networking User Guide Audience: End users Purpose: Describes how to use message networking features Topics verifying your mailbox interface sending and replying to messages using Network Delivery mailbox sending and replying to messages using Site-Based Addressing sending messages using Direct Addressing forwarding Fax Message using Site-Based Addressing or Network Delivery Mailbox adding special characters CallPilot Programming Record Audience: CallPilot system administrators Purpose: Record how you program your BCM or CallPilot 100/150 system Topics programming options defaults CallPilot Quick Reference Card CallPilot Interface CallPilot Quick Reference Card Remote Users (CallPilot Interface) CallPilot Quick Reference Card NVM Interface CallPilot Quick Reference Card Remote Users (NVM Interface) Audience: End users with display telephones Purpose: Describes how to use the CallPilot or NVM interface Topics mailbox initialization mailbox commands greetings and voice prompts password administration playing, sending, or leaving a message call forward call record Master Index

20 20 Chapter 1 About the BCM library CallPilot Reference Guide Audience: CallPilot system administrators Purpose: Describes how to use CallPilot features on a BCM or CallPilot 100/150 systems Topics setting up a mailbox feature codes and mailbox options greetings accessing and sending messages forwarding and transferring calls off-premises message notification recording a call broadcast and information messages troubleshooting CallPilot Telephone Administration Guide Audience: CallPilot system administrators Purpose: Describes how to set up and use CallPilot on a BCM or CallPilot 100/150 systems Topics installing and working with mailboxes setting up Auto Attendant Custom Call Routing and working with CCR broadcast and information messages operations dialing translation troubleshooting Unified Messaging Configuration Guide Audience: CallPilot system administrators Purpose: Describes how to install, configure, and troubleshoot Unified Messaging on a BCM or subscriber PC Topics configuring your system for Unified Messaging installation and configuration troubleshooting NN

21 Chapter 1 About the BCM library 21 Contact Center Contact Center Agent Guide Audience: Contact Center agents Topics Purpose: Describes how agents use CallPilot logging on to or off of Contact Center or Multimedia Contact Center password management feature codes programming memory buttons features skillset mailboxes Contact Center Set up and Operation Guide Audience: CallPilot or Contact Center administrators Purpose: Describes how to set up and configure Contact Center on BCM or CallPilot Manager Topics using feature codes setting up agents setting up skillsets and skillset mailboxes off-premises Message Notification recording greetings setting up Intelligent Routing and routing tables creating caller input rules line administration setting up general properties monitoring call activity activity codes troubleshooting Master Index

22 22 Chapter 1 About the BCM library Contact Center Supervisor Guide Audience: Contact Center supervisors Purpose: Describes how to use Contact Center as a supervisor Topics logging on to or off of Contact Center or Multimedia Contact Center password management monitoring agent calls programming memory buttons supervisor help updating web pages for Multimedia Contact Center Multimedia Contact Center Set Up and Operation Guide Audience: Installers and administrators Purpose: Describes how to install and configure Multimedia Contact Center Topics set up agents messages logs Multimedia Contact Center Web Developer Guide Audience: Web developers and system administrators Purpose: Describes how to integrate company ripostes into Multimedia Contact Center and customize the Web pages Topics integrating Multimedia Contact Center with a website messages customizing NN

23 23 Index Symbols >> soft key DC 170 Numerics 10 dbm WT Mb/s WT feature labels DC default button programming DC 161 feature labels DC default button programming DC 160 feature labels DC default button programming DC Hour Service mode, skillset CC 112, CT way DID, PRI DI 35, NC port switch relocating IP telephones DI 60 4ESS available services NC 106 call-by-call services support NC 233 PRI protocol NC 235, NC 258 4x16 default DNs IM 226 default line numbers IM 226 hardware description IM 44, IM 45 wiring chart DI 75, IM 225, IM msec WT msec WT external code NC 265 Ring Again DC 237 Transferring a call DC (North America only) DI 13, IM , compatible handset DI 13, IM E CAP station DC 93 configuring an ecap DC 95 overlay TA 22 plus KIM IM telephone overview DI 13, IM p/q WT p tagging WT 45 A absorbed length NC 238, NC 390, NC 391 access remote, public network NC 443 access codes default table NC 226 line pool NC 230 local access code NC 280 national access code NC 280 numbering plan overview NC 214 private access code NC 279 programming NC 272, NC 278 special (international) access code NC 280 access passwords Contact Center CP 130 modem CP 130 access points (AP) Configuration notes WT 74, WT 75 access, to BCM UM 16 accessing Call Detail Recording livestream DR 40 livestream Element Manager DR 40 accessing Help UM 82 i2050 Software Phone accessories ATA2 IM 115 CAP IM 116 Accessory Expansion Module (AEM) IP Phone Key Expansion Module IP 5 account code list Call Detail Recording DR 19 descriptions DR 19 Master Index

24 24 Index account codes Call Detail Recording feature code DR 19 account created, users AG 117 account expiry, users AG 116 account failed login AG 117 account modified, users AG 117 account successful login AG 117 activation code, features DC 33 Active (idle) state WH 17 Active (off-hook) state WH 17 Active (on-hook) state WH 18 active agents CT 115 Active Call deregistering disruption DI 56 icon PC 21, PC 25, PC 43 state WH 18 active services, view (870) DC 36 Activity Codes CA 16, CC 49 agent settings CC 195 Autopegs CC 184 Break Time CC 190 changing CC 192 creating CC 191 definition CC 181 deleting CC 192 examples CC 183 how agents use CA 17, CA 24, CC 195 importing CC 192, CC 193 Optional CC 181, CC 182, CC 186 Prompted CC 181, CC 182, CC 186 reports CC 195 skillset CC 49 skillset settings CC 195 System Activity Codes CC 185 System Activity Codes, examples CC 186 Ad Hoc Multiparty Conferencing Feature Call Detail Recording DR 45 adaptive, sampling NC 184 add automatic dial-out interface NC 515 ISDN interface NC 497 modem interface NC 502 adding agents to a skillset CC 58 agents to Contact Center CC 40 multiple agents to Contact Center CC 42 adding multiple agents to Contact Center MC 50 adding SWCA keys to telephone SWCA (System-wide Call Appearance) SW 4 additional handset configuration T7406 7C 20 additional routing steps CC 18 Address Book PC 22 adding a contact PC 66 changing the view PC 65 displaying PC 24 icons PC 64 list view PC 65 tree view PC 64 address of contact PC 68 Ad-Hoc Conferencing SO 25 ADID description IM 43 setting dip switches IM 95 ADID4 default line numbers DI 63, IM 219 wiring chart DI 63, IM 219 ADID8 wiring chart DI 63, IM 219 adjusting the tilt base IP Phone Key Expansion Module IP 7 Admin menu WT 64 Admin password WT 64 administration Call Detail Recording User Group administration DR 23 Administration Console navigation WT 147 advice of charge - end of call (AOCE), ETSI QSIG networking NC 49, NC 317 Afternoon Greeting CP 70, CG 88 agent active CT 115 adding multiple agents to Contact Center CC 42, MC 47, MC 50 adding to Contact Center CC 40 assigning to a skillset CC 58 Autobusy mode CC 197, CT 189 changing information CC 43 deleting CC 44 dynamic priority CC 16, CC 18, CC 57, CT 14, CT 122 enabling MC 47 Feature Codes CC 36, CT 28 listening to skillset mailbox messages CC 75, CT 81 NN

25 Index 25 agent (continued) logging off CC 44 monitor CC 61, CC 167, CT 177 parameters CC 39, CT 115 resetting password CC 43 server settings MC 55 Silent Monitor CA 23, CC 167, CT 177 software, installing MC 51 unassigning CC 60 viewing in a skillset CC 60 agent busy/ready (908) DC 33, DC 39 agent login-log out, (904) DC 33 Agent software MM 15 AH (authentication header) encryption protocol NC 522 NAT restriction NC 522 alarm codes, reporting DC 249 messages DC 77 telephone reporting alarms DC 249 telephone, identify DC 77 alarm time at telephone (875) DC 33 cancel (#875) DC 33 Hospitality Features Card HF 4 cancelling alarm time on a system telephone HF 5 cancelling alarm time on an analog telephone HF 5 hospitality services admin set HF 5programming the alarm time for HS admin alarm feature HF 5 programming alarm time on a system telephone HF 4 programming alarm time on an analog telephone HF 4 setting the alarm to snooze on a system telephone HF 5 turning off the alarm HF 5 Hospitality Services admin set (877) DC 33 alarms on the WLAN IP Telephony Manager 2245 WT 118 alarms, active WT 118 Alert tone CR 72 allow redirect Embark switch, Call Forward DC 133 last number redial DC 65 allow link DC 66 allow redirect allow/disallow DC 54 allow saved number redial DC 65 alpha tagging NC 208 caller ID set DC 47 maximum CLI per line DC 77 alternate extensions CG 31, CP 35 alternate greeting CR 38, CR 109 alternate language CP 63, CP 68, CP 114, CR 18, CG 84, CG 85 first (*502) DC 34 second (*503) DC 34 third (*504) DC 34 American Society of Composers, Authors and Publishers, Music on Hold licence IM 20 AMIS error messages MS 67 AMIS networking properties Area code MS 23 Country code MS 23 International access code MS 23 Loopback mailbox MS 23 Outdial route MS 23 Sender name MS 24 System name MS 24 Telephone number MS 23 amphenol connector IM 44, IM 45 analog device installing DI 22 analog equipment, ATA2 IM 115 analog lines voice message indicator DC 47 analog port termination DI 27, IM 123 analog station media bay module, ASM 8 IM 45 Analog Station Module CP 163, CG 204, CR 15, IM 44 installing DI 19 analog telephones ASM 8 and ASM 8+ modules IM 45 message reply enhancement DC 76 receiving short tones DC 54 analog terminal adapter CP 163, CG 204, CR 15 analog terminal adapter 2, see ATA2 analog trunks module mode NC 100 ANI number, programming NC 131 Master Index

26 26 Index Announcements Contact Center MC 64 recording MC 64 answer backup, prime set for lines NC 128 mode NC 132 timer NC 101 with DISA, trunk mode NC 129 answer DNs answer key settings DC 77 appearances DC 49 autodial feature DC 129 Contact Center warning DC 77 Directed Pickup DC 198 overview DC 200 programming DC 49 restrictions DC 78 answer keys answer DNs DC 200 autodial feature DC 129 basic, enhanced, extended DC 77 Contact Center warning DC 77 answer, answering a call answer other telephones DC 200 Call Answer dialog box PC 44 call display services NC 210 Call Pickup DC 198 CAP AP 7 conference calls DC 222 held call PC 46 IP Phone Key Expansion Module IP 11 when is someone calling PC 43 privacy NC 94 T7406 7C 36 trunk answer DC 199 who is calling PC 43 without SWCA keys SW 6 ANY character NC 247 AOCE, advice of charges at end of call Call Detail Recording SL-1 reports DR 46 appear and ring, telephone line assignment DC 46 appear only, telephone line assignment DC 46 appearance type line assignments DC 46 appearances line assignments DC 46 telephone line assignment DC 46 application backups, about AG 272 applications Call Detail Recording DR 13 livestream DR 40 callback numbers, users AG 116 area code MS 23 ARS (automatic route selection). See also call routing NC 230 ASM (analog station module) Call Park prefix NC 227, NC 269 default DN DI 65, IM 237 hardware description IM 45 message indicator DC 58 wiring DI 22 wiring chart DI 65, IM 237 ASPs MM 17 assigning Contact Center language option CC 157 Intelligent Overflow to a skillset CC 117 date format Call Detail Recording DR 16 header format Call Detail Recording DR 16 prefix filters Call Detail Recording DR 20 report filters Call Detail Recording DR 17 report language Call Detail Recording DR 17 assigning report formats Call Detail Recording Norstar DR 15 SL-1 DR 15 assigning the security code T7406 7C 19 ATA answer timer DC 58 GASM disconnect supervision DC 59 location setting DC 58 tones DC 58 ATA 2 and ASM CallPilot Feature Compatibility CG 204, CP 163 ATA Dvc ATA DC 58 NN

27 Index 27 ATA2 ATA answer timer DC 58 ATA tones DC 58 ATA use DC 58 ASM (analog station module) Call Park prefix NC 227, NC 269 data communication IM 120 data transmission requirements IM 120 external code NC 265 insertion loss measurement DI 25, IM 122 installing IM 115 maximum loss DI 25, IM 122 message indicator DC 58 mounting on wall DI 25, IM 121 overview power source DI 25, IM 121 troubleshooting IM 164 attendant extension CC 49 attendant, target CR 27 audio conference unit overview DI 14, IM 58 authentication header. See AH NC 522 authorization code KE 5 Auto Attendant CR 52, CR 111, SO 41 Business Open setting CP 135 Business Status CP 141 greetings CP 62 language preference CP 71 properties, Return to Auto-Attendant CP 73 properties, Touchtone Gate CP 73 properties, Use customized digits CP 73 recording Custom Menu prompt CP 72 troubleshooting CP 151 Auto Attendant and Contact Center CC 20 Auto Attendant, station set numbers DR 51 Auto called ID DC 52 auto DN overview NC 214 auto hold SWCA keys DC 287 auto hold for incoming page DC 53 auto hold, allow/disallow DC 54 auto privacy, lines NC 131 auto-answer trunk DISA NC 416, NC 423 private auto DN NC 278 public auto DN NC 272 remote restrictions NC 90 T1 NC 416, NC 423 autobumping, call log (815) DC 34, DC 39 autodial answer DNs DC 129 button programming DC 62 external (*1) DC 33 force auto/spd dial over ic/conf DC 76 internal (*2) DC 33 memory buttons DC 226 networks NC 245 overview DC 225 autodial, CallPilot Feature Compatibility CG 204 autodumping call log DC 215 auto-hold SWCA (System-wide Call Appearance) SW 7 Auto-Login CP 35, CR 24, CG 31 Automated Attendant Business Status CG 162 changing the status CG 165 greetings CG 84 troubleshooting CG 189 Automated attendants DR 55 automatic call log DC 135 dial DC 192 dial-out NC 491, NC 493 scheduled services NC 493 dial-out interface NC 514 Hold See auto hold DC 204 keycode file upload NC 493 software update pull NC 493 Automatic Answer CA 21, CC 18 automatic CDR records push NC 493 automatic dial, dialing options DC 56 automatic for life of call, SWCA keys DC 81 automatic timeout CC 36 auxiliary ringer Directed Pickup DC 198 hunt groups DC 104 overview DC 194 programming DC 100 telephone programming DC 56 wiring QS 27, IM 204 auxiliary services ringer DC 194 Master Index

28 28 Index B background noise NC 527 background music at telephone (86) DC 33 cancel (#86) DC 33 on hold DC 76 on telephone (86) DC 39 programming DC 75 backing up and restoring, overview AG 271 backing up CallPilot information CP 133 Backup and Restore Data Backup Backup destinations AG 274 Creating a scheduled backup AG 283, AG 284, AG 285, AG 286, AG 288 Overview AG 271 Restore AG 290 Options AG 290 backup answering prime set for lines NC 128 backup schedule creating AG 281 deleting AG 290 modifying AG 289 destinations AG 274 bandwidth available for other data NC 527 silence compression NC 523 base station features T7406 7C 9 basic call features IP Audio Conference Phone answering a second call answering calls external calls external calls using the Line button holding calls internal calls internal calls using the Line button making a second call time offset IP Phone answering a second call answering calls external calls 01 9 external calls using the Line button 01 9 holding calls internal calls 01 9 basic call features (continued) IP Phone 2001 (continued) internal calls using the Line button 01 9 making a second call time offset IP Phone answering calls external calls using intercom buttons external calls using the line button handsfree headset holding a call internal calls using intercom buttons muting function time offset IP Phone answering calls external calls using intercom buttons external calls using line buttons handsfree headset holding calls internal calls using intercom buttons making calls muting a call time offset IP Phone answering calls handsfree headset holding calls making a call muting calls time offset making a call IP Phone 2007 making external calls using intercom soft keys making external calls using line soft keys making internal calls using intercom soft keys basic features IP Audio Conference Phone battery pack T7406 7C 15 Battery packs WH 52 battery recycling T7406 7C 15 B-channel described DI 30 NN

29 Index 29 B-channels NC 530 selection sequence NC 101 sequence, ETSI QSIG networking NC 48, NC 310 BCM configuration LN 13 MCDN private networking NC 293 system requirements NC 308 network device prerequisites NC 462 networking MCDN with M1 NC 40 multiple systems NC 323 numbering plans overview NC 214 overview NC 24 port settings NC 373 signaling method NC 379 system configuration prerequisites NC 463 networking NC 290 tandem networking NC 34 using a gatekeeper NC 374 firewalls NC 373 BCM Compatibility Matrix SO 45 BCM Monitor AG 245 installing AG 246 removing AG 246 starting AG 247 BCM system, Connecting to AG 246 BCM, voice format UM 9 BCM50 a details SO 15 additional hardware SO 10 applications SO 37 Call Detail Recording SO 44 CallPilot SO 40 Contact Center SO 43 LAN CTE SO 44 Mailbox Manager SO 37 Multimedia Contact Center SO 43 Personal Call Manager SO 44 ASM (analog station module) IM 45 b details SO 17 b, ba and be common features SO 16 ba details SO 17 be details SO 17 CTI LN 7 dimensions SO 11 DSM 16 and DSM 32 (digital station module) IM 44 DTM (digital trunk module) IM 41 BCM50 (continued) e and a common features SO 13 e details SO 15 expansion unit SO 18 field replaceable units IM 55 hardware SO 10 installation prerequisites IM 77 installing IM 73 main unit SO 10 mounting kits SO 19 new features SO 20 physical interfaces SO 12 BCM50 Management SO 32 BCM50a IM 64 BCM50e IM 65 blind transfer PC 48 block IP telephone dialout DI 56 blocking calls DC 202 at telephone (819) DC 39 DND on busy DC 201 intrusion controls DC 203 privacy DC 202 blocking interface access time remaining AG 113 BMC Monitor, installing AG 246 bookmarks creating and distributing MM 42, MC 73 exporting MM 42, MC 73 Break Time CC 48 break-in, MCDN NC 297 BRI (Basic Rate Interface) Answer with DISA NC 132 auto privacy NC 131 clock source DI 38, NC 102, NC 538 full autohold NC 131 integrated NC 183 ISDN NC 530 line types DC 279, IM 266 mapping to target lines NC 128 module DI 36 module function NC 536 overlap receiving NC 185 programming NC 88 services and features DI 31, NC 531 use auxiliary ringer NC 131 BRI (onboard) default line numbers IM 208 LED IM 66 Master Index

30 30 Index BRIM default line numbers DI 72, DI 74, QS 29, IM 218 wiring chart DI 73, IM 217 Broadcast message Broadcast Message Feature about CP 145, CR 107, CG 149 enabling MS 51 recording CP 145, CR 107, CG 149 broadcast mode DC 103 browser requirements CP 21 buffers, VoIP trunks NC 119, NC 122 Business Communications Manager overview AG 23, DI 8, DC 16 Business Hours, setting CP 70 Business Series Terminals, telephone buttons FS 15 Business Status, setting CP 135, CP 141, CG 162 busy hunt group options DC 103 Norstar Direct Inward Dial DR 52 Norstar reports DR 52 Norstar Target line busy DR 53 priority call code (69) DC 37 signal DC 218 tone hunt groups DC 103 busy phone line message MM 24, MC 62 busy reports Direct Inward Dial DR 52 Target Line DR 52 busy tone fast NC 421, NC 444 line settings NC 132 button defaults DC telephone DC telephone DC telephone DC E telephone DC telephone DC 159 T7100 button defaults DC 158 T7100 telephone DC 158 button icons telephone TF 3 button inquiry *0 DC 33 button mapping T7406 7C 31 button programming answer keys DC 77 features list DC 36 internal autodial DC 62 system speed dials NC 343 buttons About PC 23 activate memory programming (*3) DC 35 answer keys DC 200 Copy PC 23 Cut PC 23 Detail PC 23, PC 25 Find Person PC 23 IP Phone IP Phone Large Icons PC 23, PC 25 List PC 23, PC 25 Manual Dial PC 25 memory button indicators CA 20, CC 159, CT 32 memory DC 225 move line (*81) DC 34 New Contact PC 23 New Folder PC 23 Paste PC 23 programming a memory button CA 20, CC 34, CT 25 Small Icons PC 23, PC 25 toolbar PC 23 Up One Level PC 23 buttons and lights IP Phone IP Phone bypass call diversion NC 52, NC 327 C call buttons, SWCA DC 81 call activity, monitoring CC 173 Distribution Method CC 245, CT 210 duration DC 213 Dynamic Priority CC 19 monitoring CT 180 priority CC 19 Silent Monitor CA 23, CC 167, CT 177 Call Answer dialog box PC 44 NN

31 Index 31 Contact Center agent login-log out (904) CS 11 Feature Codes CA 15, CS 12 logging off CA 13, CA 13 logging on CA 11 CA 13 password, changing CA 14 preventing call congestion CS 17 skillset mailboxes CA 25 station set numbers DR 51 call charge (818) DC 33, DC 39 call command MM 14 data call MM 14 in HTML forms MM 15 voice and data call MM 14 call connected digit separator DR 55 Call Detail Recording DR 20, DR 47 Ad Hoc Multiparty Conferencing Feature DR 45 AOCE advice of charges at end of call DR 46 assigning prefix filters DR 20 assigning report filters DR 17 Auto Attendant station set numbers DR 46 call record security DR 7 CDR SO 44 CDR Toolkit AG 342 client DR 40 configuring DR 13 prefix filters DR 19 Report Options DR 13 configuring data DR 23 configuring leading digits suppression assigning Suppress Digits DR 22 changing Suppress Digits DR 22 configuring report contents Element Manger DR 20 Contact Center station set numbers DR 46 data files DR 13 date format assigning DR 16 designating feature codes DR 18 feature codes DR 18 account code DR 19 account code list DR 19 features Ad Hoc Multiparty Conferencing DR 45 header format DR 16 livestream accessing DR 40 Call Detail Recording (continued) managing data DR 23 Norstar assigning a report format DR 15 Norstar CLID reports field definitions DR 48 Norstar report types all reports DR 47 CLID reports DR 47 real-time reports DR 47 standard reports DR 47 Norstar Standard reports incoming call DR 48 outgoing call DR 48 overview AG 341 parameters programming DR 13 prefix filters assigning DR 20 deleting DR 20 printing records DR 41 report contents DR 20, DR 21 configuring DR 20 descriptions DR 20 Display connection character DR 21 Include call charge info DR 21 Include CLID with call type DR 20 Include CLID with name DR 20 Include DNIS Info DR 20 Include long CLID DR 20 maximum digits after connection DR 21 options DR 20 Use answer supervision DR 21 report filters DR 17 feature code F9 DR 18 filter type DR 18 hospitality records DR 18 minimum call duration DR 18 report formats Norstar DR 15, DR 47 SL-1 DR 15 report language DR 17 assigning DR 17 report options configuring DR 13 report types Norstar DR 43 Norstar real-time DR 49 reports DR 43 SL-1 DR 43 Standard Norstar reports DR 48 Master Index

32 32 Index Call Detail Recording (continued) security DR 23 call record DR 7 SL-1 assigning a report format DR 15 letter codes DR 44 report options DR 44 SL-1 CLID reports DR 45 incoming call transferred with CLID DR 46 incoming call with Call Information and no CLID DR 46 incoming call with CLID DR 46 SL-1 report format advice of charges at end of call DR 46 call charges DR 46 SL-1 reports CLID reports DR 45 field definitions DR 43, DR 44 SL-1 Standard reports call transfer DR 45 conference call DR 45 incoming call DR 45 outgoing call DR 45 SL-1 target line/physical line target line transfer DR 46 suppress digits DR 21 after connect is enabled and Line Supervision is available DR 21 after connect is enabled and Line Supervision is not available DR 21 after connect is disabled DR 21 System Administrator role DR 7 tasks DR 7 User Group administration DR 23 using livestream DR 40 using CDR AG 342 call display call log note DC 135 programming DC 52 services NC 210 Call Display Information, troubleshooting CP 151, CG 189 call display services telephone features TF 15 call diversion bypass NC 52, NC 327 DPNSS 1 NC 52, NC 327 follow-me NC 52, NC 328 immediate NC 52, NC 327 call diversion (continued) on busy NC 52, NC 327 on no reply NC 52, NC 327 call duration (77) DC 38, PC 25 Call failed message MM 25, MC 63 Call Forward QC 2, PC 26, PC 59, QN 2 activate (4) DC 37 activate at telephone (4) DC 33 all calls, hunt groups DC 234 All Calls CP 158, CG 198 cancel at telephone (#4) DC 33 canceling CR 71 DPNSS Embark switch DC 133, NC 50, NC 328 maximum transits NC 102 no answer, hunt groups DC 234 No Answer CP 158, CG 198 remote, setting up CR 71 setting up CR 71 to voice mail DC 209 to voice mail (984) DC 33, DC 39 with CLID, setting up CR 72 Call Forward ALl Calls DR 55 Call Forward Busy DR 55 Call Forward No Answer DR 55 Call Forward on Busy CC 223, CS 26, CT 195 Call Forward on Busy, overrides Caller ID CR 73 call information accessing (811) DC 33 current call (811) DC 38 displaying information NC 210 call log autobumping (815) DC 39 autodumping DC 215 automatic DC 135 delete items at telephone (815) DC 34 display prompts DC 247 feature codes DC 215 manual (813) DC 34 MCID (897) DC 35 options (*84) DC 34, DC 56 overview DC 214 password (*85) DC 34 space, reallocating DC 214 telephone DC 135 using DC 135 view (812) DC 38 view information (812) DC 34 call logit manual (813) DC 38 NN

33 Index 33 call methods Fax On Demand CG 79, FS 36 one-call method CG 79, FS 36 two-call method CG 79, FS 36 call offer, DPNSS NC 55, NC 330 Call Park CC 222, CT 194 analog telephones NC 227, NC 269 initiating (74) NC 226, NC 269 parking a call (74) DC 34 parking from a telephone (74) DC 38 prefix NC 226, NC 269 Call Pickup CC 222, CT 194 Directed Pickup DC 198 Group Pickup DC 199 Call preferences incorrectly formatted message MM 23, MC 61 Call Queuing (801) DC 34, DC 38 Call Record QC 2, CR 53 Call Detail Recording security DR 7 in Class of Service CP 33, CG 28 call routing. See also ARS (automatic route selection) NC 230 overflow routing DC 32 tandem networks NC 41 Call Screening CP 36, CR 52 Call Server WT 109 Call Server IP Address WH 42 Call setup messages MM 20 call signaling, local gateway NC 115 call timer. See call duration (77) DC 38 Call Transfer DC 206, CC 222, CT 194 call types agent-centric MM 14, MC 7, MC 14, MC 23 call command MM 14 caller-centric MM 14, MC 7, MC 14 voice and data MM 14, MC 7, MC 14 VoIP DR 54 Call Waiting PC 36 callback AG 92 no answer DC 211 timer, network DC 79 transfer timer DC 79 user accounts AG 116 call-by-call routing NC 234 call-by-call service DR 53 call-by-call services foreign exchange (FX) NC 232 International INWATS NC 232 INWATS NC 232 Nine hundred (900) NC 232 OUTWATS NC 232 PRI DI 34, NC 534 private NC 232 public calls NC 232 routing table NC 234 service selection NC 104, NC 234 supporting protocols NC 144, NC 231 supporting switches NC 233 switched digital NC 232 Tie lines NC 232 Caller Directed Transfer CC 16, CT 14 Caller ID CA 23, CC 78, CC 160, CT 84, QC 1, CR 38, CR 42, CR 50, CR 52, CR 72, CR 73, QN 1 by region DC 255, IM 243 interaction with Call Forward on Busy CR 73 internal lines IM 43, IM 44 MCID at telephone (897) DC 39 Caller ID set alpha tagging DC 47 caller preferences, Call setup page MC 10 CallerSetup.html, customizing MM 40 calling last callers PC 42 last calls PC 42 prime telephone number PC 39 Quick Dials PC 42 redialing PC 42 returning PC 42 Calling Blocking, setting up MS 26 Calling card PC 33 Calling Line Identification service PC 42, PC 43, PC 98 calling outside NC 66, NC 95 calling party name display NC 208 CallPilot Auto Attendant and Contact Center CC 20 Call answering CG 96 call routing CC 19 CCR and Contact Center CC 20 configuration for medium business CP 161, CG 201 configuration for small business CP 159, CG 199 default password CP 38, CR 21, CG 35 Master Index

34 34 Index CallPilot (continued) DN length changes NC 220, NC 267 enhancements SO 42 features Auto Attendant SO 41 Fax Answering SO 41 Voic SO 41 how callers reach CR 47 mailbox commands QC 1, CR 35, RC 1 mailbox options CR 35 network settings CP 131 options Contact Center SO 41 Fax SO 41 Message Networking SO 41 Unified Messaging SO 42 other mail options CR 36 passwords CP 45 playing messages CR 35 reports All Mailbox Activity CP 106 CCR Tree Usage CP 107 Directory CP 103 Event Log CP 106 Fax Usage CP 109 generating CP 103 Mailbox Information CP 104 Message Usage CP 112 Port Usage/Call Handling CP 108 System Configuration CP 110 resetting CG 155 resetting to factory default CP 133 sending messages CR 36 transfer to mail box (986) DC 40 troubleshooting CP 151, CG 189 using with rotary dial telephone CR 47 using with touch tone telephone CR 47 CallPilot 150, voice format UM 9 CallPilot Address Book setting up in Outlook (Internet mail mode) UM 30 setting up in Outlook Express UM 30 CallPilot error messages CG 193 CallPilot Feature Compatibility ATA 2 and ASM CP 163, CG 204 Autodial CG 204 Camp On CP 164, CG 204 Delayed Ring Transfer (DRT) CP 165, CG 205 Disconnect Supervision CP 165, CG 205 Do Not Disturb (DND) CP 165, CG 205 Hold CP 165 Intercom numbers CP 165, CG 205 CallPilot Feature Compatibility (continued) Language choice CP 165, CG 206 Messages CP 166, CG 206 Night Service CP 166, CG 206 Prime Set CP 166, CG 206 Private line CP 166, CG 206 Ringing line preference CP 166 Service Modes CP 166, CG 207 Set Relocation CP 164, CG 204 Timeout CG 205 Transfer Callback CP 167, CG 207 CallPilot features Auto Attendant CP 13 Fax Answering CP 13 Voic CP 13 CallPilot mailbox interface CC 31, CT 67 CallPilot Manager CC 17, CC 19, CT 15 backing up and restoring CP 133 browser requirements CP 21, MC 17 computer requirements CP 21, MC 17 interface CC 27, CP 24 reports All Mailbox Activity CP 106 CCR Tree Usage CP 107 Directory CP 103 Event Log CP 106 Fax Usage CP 109 Mailbox Information CP 104 Message Usage CP 112 Port Usage/Call Handling CP 108 System Configuration CP 110 starting CC 25 starting from Business Communications Manager CP 22 starting from CallPilot 150 CP 22 system requirements CP 21, MC 17 timeout CC 27 CallPilot options Contact Center CP 14, CG 15 Desktop Messaging CP 15, CG 15 Fax CP 14 Message Networking CP 14, CG 15 Unified Messaging CP 15, CG 14 CallPilot UI setting CP 114 CallPilot Unified Messaging. See Unified Messaging CallPilot, Message Store UM 31 NN