Course Workbook 1st Edition

Transcription

1 . Course Workbook 1st Edition

2 Contents Succeed in this course... 5 Module 1: Introduction to IT... 6 Module 1 Lesson 1: What is IT... 7 Module 1 Lesson 2: How a IT Group Works... 8 Module 2: Networking Module 2 Lesson 1: Networking Components Module 2 Lesson 2: The IP Address Module 2 Lesson 3: Local Area Networks Module 2 Lesson 4: Wide Area Networks Module 2 Lesson 5: Wireless Networks Module 2 Lesson 6: Asking for IP Addresses Module 2 Lesson 7: Why do you need a static IP Address? Module 2 Lesson 8: Why do you need to be on my network? Module 3: Servers and Stuff Module 3 Lesson 1: Parts and Pieces of PC s Module 3 Lesson 2: What are Clients and Servers Module 3 Lesson 3: What are Virtual Servers? Module 3 Lesson 4: Virtual Machine or Physical Machine? Module 3 Lesson 5: Why do you need a VM? Module 4: Databases Module 4 Lesson 1: What is a Database? Module 4 Lesson 2: How does a database work? Module 4 Lesson 3: Shared or Non-Shared Databases Module 4 Lesson 4: Why do you need a database? Module 5: Remote Access Module 5 Lesson 1: What is Remote Access? Module 5 Lesson 2: Methods Module 5 Lesson 3: Setting up remote access Module 5 Lesson 4: Why do you need a VPN? Module 6: Cyber Security Module 6 Lesson 1: What is cyber security? Module 6 Lesson 2: The anatomy of a hack... 37

3 Module 6 Lesson 3: Hardening your BAS Module 6 Lesson 4: Is your system secure? Module 7: Cloud Module 7 Lesson 1: What is the cloud Module 7 Lesson 2: Cloud Hosting a BAS Module 7 Lesson 3: Is the cloud secure Module 8: Internet of Things Module 8 Lesson 1: What is IoT? Module 8 Lesson 2: Common IoT Platforms Module 8 Lesson 3: Evaluating IoT Applications Module 9: API s and Programming Module 9 Lesson 1: What is an API? Module 9 Lesson 2: The Fundamentals of Programming Module 9 Lesson 3: SDK s and Libraries Module 9 Lesson 4: Working with API s Module 10: Computer Management, Services, and Logs Module 10 Lesson 1: An overview of Windows Computer Management Module 10 Lesson 2: A look Into Systems Tools Module 10 Lesson 3: Services and Applications Module 11: Protocols and Ports Module 11 Lesson 1: What are Protocols and Ports Module 11 Lesson 2: Common IT Protocols and Ports Module 11 Lesson 3: The OSI Model Module 11 Lesson 4: TCP and UDP Module 12: Advanced Networking Module 12 Lesson 1: NAT and Remote Access Module 12 Lesson 2: VLSM and VLAN Segmentation Module 12 Lesson 3: Port security and QoS Module 13: Network Troubleshooting Module 13 Lesson 1: When networks go bad Module 13 Lesson 2: Common Network Troubleshooting Commands Module 13 Lesson 3: Common network troubleshooting tools Module 13 Lesson 4: The networking troubleshooting process... 71

4 Bonus 1: Wireshark Mini Course Bonus 2: Secure your BAS Mini Course... 73

5 Succeed in this course I want you to succeed in this course. But I can t do the work for you. I ve captured everything you need to know from this course in this workbook. But here s the deal. You need to answer the questions in this workbook. That is the process. If you don t do this, you won t grow in your knowledge, you won t gain mastery of the things you need to know. The fact that you are here means that you are a doer. You aren t someone who cries about IT and how hard it is. You stepped up and you made the choice to learn. Now, I m asking you to continue that action. I am going to do everything in my power to help you on this journey. I ve poured my heart into the video training, I will send you s to drive you. But I can t make you answer the questions in this workbook. That is all you! So here s my challenge. Print this workbook out. And follow along. In a few weeks you will be amazed by how much knowledge you ve gained. To your success, -Phil Zito

6 Module 1: Introduction to IT

7 Module 1 Lesson 1: What is IT What are the four reasons BAS professionals should understand IT? IT can keep you from getting your system installed More BAS systems are utilizing IT systems You need to work with IT to remotely access your BAS IT can be a deciding vote in whether you win a project What are the five areas of IT that impact BAS? Networks Databases Applications Servers Security

8 Module 1 Lesson 2: How a IT Group Works What are the common titles of IT professionals? CIO CTO CISO VP of Department Manager or Director of Group Technician Engineer Developer What are the six groups that make up most modern IT organizations? Helpdesk Network Administration System Administration Database Administration Cyber Security Enterprise Architecture How can each group help you with your Building Automation System? Helpdesk o 1 o 2 Network Administration o 1 o 2 System Administration o 1 o 2 Database Administration o 1 o 2 Cyber Security o 1 o 2

9 Enterprise Architecture o 1 o 2

10 Module 2: Networking

11 Module 2 Lesson 1: Networking Components What is the purpose of the network interface card? What is transmission media? What are 3-types of transmission media? What is a port? What is a switch? What is a router? What is the difference between a switch and a router? What is a wireless access point?

12 Module 2 Lesson 2: The IP Address What is an IP Address? What is a bit? What is an octect? What is a subnet? What is a subnet mask? How do you determine the network and host bits? How are IP addresses assigned? What is a static IP address? What is a dynamic IP address? Manual assignment vs DHCP? How does DHCP work??

13 Module 2 Lesson 3: Local Area Networks What is a local area network? What are the components in a Local Area Network? How does the BAS fit into the LAN? What BAS devices do you tend to find in a LAN? What is a switch port? What is a MAC address? How does the MAC address get tied to the IP address? How does a VLAN relate to a LAN?

14 Module 2 Lesson 4: Wide Area Networks What is a wide area network? What are the components in a Wide Area Network? How does the BAS fit into the WAN? What BAS devices do you tend to find in a WAN? What is a default gateway? What is a route? What are the two kinds of routes?

15 Module 2 Lesson 5: Wireless Networks What is a wireless network? What is an SSID? How does a BAS use a Wi-Fi network? What is a mesh network? How does a BAS use a Mesh network? What is the difference between mesh and Wi-Fi?

16 Module 2 Lesson 6: Asking for IP Addresses How many addresses do you need? How many of these addresses need to be static? How many addresses need to need to be dynamic? What subnet do the addresses need to be on?

17 Module 2 Lesson 7: Why do you need a static IP Address? What are the three reasons why you would need an IP address? How do you handle the objection to each reason?

18 Module 2 Lesson 8: Why do you need to be on my network? What are the three reasons your BAS should be on a customer network? How do you address objections to each of these reasons?

19 Module 3: Servers and Stuff Module Overview

20 Module 3 Lesson 1: Parts and Pieces of PC s How does a PC work? Describe what the 5 parts of a PC are for Input CPU Memory Storage Output

21 Module 3 Lesson 2: What are Clients and Servers What is a computer? What are the major components of a computer? What are clients? What are servers? What are servers used for? What are the different types of servers? What is the client server architecture? What are applications? What are sessions? What are application ports? How does a BAS use servers? How does a BAS use clients?

22 Module 3 Lesson 3: What are Virtual Servers? What is a virtual server? What does it mean to be elastic? How is a virtual server different then a physical server?

23 Module 3 Lesson 4: Virtual Machine or Physical Machine? What are the benefits of a virtual server? What are three reasons why you d want to use a physical server?

24 Module 3 Lesson 5: Why do you need a VM? What are the reasons you d need a virtual server? How can you justify needing a virtual server to an IT person?

25 Module 4: Databases

26 Module 4 Lesson 1: What is a Database? What is a database? What are the three main types of databases? How do databases work with a BAS? What is a structured database? What is a semi-structured database? What is a unstructured database? What is a relational database? What is SQL? What is a table? What is a primary key? What is a foreign key? How does knowing the type of database matter to a BAS professional?

27 Module 4 Lesson 2: How does a database work? No questions for this lesson just view the video.

28 Module 4 Lesson 3: Shared or Non-Shared Databases Be prepared to answer these questions when you work with IT. What database software does your BAS use? What storage requirements does your database require? Can your database be on a shared database?

29 Module 4 Lesson 4: Why do you need a database? What are the three main concerns IT has in regards to databases? How would you address these concerns?

30 Module 5: Remote Access

31 Module 5 Lesson 1: What is Remote Access? What is remote access? What is it used for with a BAS? What are the three pros to remote access? What are the three cons to remote access?

32 Module 5 Lesson 2: Methods What are the four methods for remote access? How does a VNC connection work? How does a VPN work? How does a public IP address work? How does a modem work?

33 Module 5 Lesson 3: Setting up remote access You need to be able to answer these questions before meeting with IT What network do you need to be connected to, to reach the BAS? What device(s) will you be using to connect to the BAS? What user(s) will be connecting to the BAS? When will they be connecting? What will you be using the connection for? What software will you be using to connect to the BAS? What ports will you need open to access the BAS?

34 Module 5 Lesson 4: Why do you need a VPN? What are the 5 questions you need to answer when you meet with IT?

35 Module 6: Cyber Security

36 Module 6 Lesson 1: What is cyber security? What is cyber security Why does cyber security matter for a BAS? What are the domains of cyber security that apply to a BAS? What is network security? What is application security? What is physical security? What is Business Continuity and Disaster Recovery?

37 Module 6 Lesson 2: The anatomy of a hack What are the phases of a cyber-attack? 1. Reconnaissance 2. Scanning 3. Access and Escalation 4. Exfiltration What are two major hacks folks reference? What is one website that you can use to find exposed BAS? What is a device signature? The Target Attack How did the Target attack happen? How did this relate to a BAS? How did this not relate to a BAS? How could this have been prevented? The IoT DDoS Attack How did the IoT DDoS attack happen? How did this relate to a BAS?

38 How did this not relate to a BAS? How could this have been prevented?

39 Module 6 Lesson 3: Hardening your BAS What is a security control? What are the three categories of controls? What are three examples of each category of control?

40 Module 6 Lesson 4: Is your system secure? How do you determine what secure means to a customer? What are the 3 main meanings of secure? Why is it important for a customer to be willing to work with you to create a secure environment?

41 Module 7: Cloud

42 Module 7 Lesson 1: What is the cloud What are the two main platforms for the cloud? If you had to describe the cloud after this video, what would you say? What are some of the benefits of the cloud?

43 Module 7 Lesson 2: Cloud Hosting a BAS Can you host a BAS in the cloud? What parts of a BAS can you host in the cloud? What are the pros and cons of this approach?

44 Module 7 Lesson 3: Is the cloud secure What are the three areas that make the cloud secure? How does each area make the cloud secure?

45 Module 8: Internet of Things

46 Module 8 Lesson 1: What is IoT? What are the three main capabilities of IoT? Describe how each capability works with a BAS?

47 Module 8 Lesson 2: Common IoT Platforms No questions for this lesson just view the video.

48 Module 8 Lesson 3: Evaluating IoT Applications What are the four characteristics you want to consider when looking at IoT applications? How do you know what characteristic is most important?

49 Module 9: API s and Programming

50 Describe an API Module 9 Lesson 1: What is an API? What is a URL/URI? What is a Path? What is a data adapter? What is a parameter? What is a POST vs a GET?

51 Module 9 Lesson 2: The Fundamentals of Programming What is a program? What is a class? What is a parameter? What is a function? What is a return value?

52 Module 9 Lesson 3: SDK s and Libraries What is an SDK? What is a design pattern? What are data types? What is a data model? What is a service? What is a library?

53 Module 9 Lesson 4: Working with API s No questions for this lesson just view the video.

54 Module 10: Computer Management, Services, and Logs

55 Module 10 Lesson 1: An overview of Windows Computer Management How do you access computer management? What are the three main areas of computer management? What do you use each area for?

56 Module 10 Lesson 2: A look Into Systems Tools What are the different modules in the System Tools category? What module could you use if you wanted to understand why your BAS server is slowing down? What module could you use if you wanted to understand what hardware devices were installed?

57 Module 10 Lesson 3: Services and Applications On a Windows server what application runs the web server? Explain how a server, provides resources to clients. What are services and what are they used for?

58 Module 11: Protocols and Ports

59 Module 11 Lesson 1: What are Protocols and Ports What are the two types of ports? What are the three categories of software ports? What is a protocol? How is a protocol related to a port?

60 Module 11 Lesson 2: Common IT Protocols and Ports What are the common ports and protocols that you will see in a BAS?

61 Module 11 Lesson 3: The OSI Model What is the OSI model? What are the 7 layers of the OSI model? How does the OSI model work?

62 Module 11 Lesson 4: TCP and UDP What is TCP? How does TCP work? What is UDP? What is the difference between TCP and UDP?

63 Module 12: Advanced Networking

64 Module 12 Lesson 1: NAT and Remote Access What is NAT? Why do you need to use NAT between public and static IP addresses? What are the three categories of NAT? How does each version of NAT work?

65 Module 12 Lesson 2: VLSM and VLAN Segmentation What is VLSM and how does it apply to a BAS? How does VLSM work? What is VLAN segmentation?

66 Module 12 Lesson 3: Port security and QoS What is port security? What are the two main areas around port security a BAS professional needs to focus on? What is QoS? How can QoS impact a BAS?

67 Module 13: Network Troubleshooting

68 Module 13 Lesson 1: When networks go bad What are the 6 types of network failures? What are the symptoms of each network issue?

69 Module 13 Lesson 2: Common Network Troubleshooting Commands What is the command prompt and how can you access it? What are the 4 troubleshooting commands?

70 Module 13 Lesson 3: Common network troubleshooting tools What is Wireshark? What is Wireshark used for? What is Nmap?

71 Module 13 Lesson 4: The networking troubleshooting process What are the four steps for network troubleshooting? What are the other two additional steps for application troubleshooting? How would you apply these steps to an IT problem?

72 Bonus 1: Wireshark Mini Course Where do you go to install Wireshark How do you connect Wireshark to your network? How do you capture network traffic? How can you filter network results? How do you use operators on your filters? How do you understand the performance of your network? How can you export specific results? How can you follow message trails?

73 Bonus 2: Secure your BAS Mini Course How would you go about securing a BAS? What are the three security control areas you would focus on What are the three physical controls I recommend? How do you implement them? What are the three logical controls I recommend? How do you implement them? What are the three administrative controls I recommend? How do you implement them?

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