Hands-On DSL Comb Tech Installation, Maintenance, Troubleshooting & Customer Support
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1 Hands-On Installation, Maintenance, Troubleshooting & Customer Support Course Description This combination 3-day Hands-On course will cover the following Hands-On xdsl Installation, Maintenance & Troubleshooting including CAT5 & CAT6 Preparation, Installation & Testing This 2-day Hands-On course provides in-depth instruction for Installing, Maintaining and Troubleshooting DSL services for technicians. Attendees will learn the inner workings as to how the DSL works and the loop parameters required providing Uninterruptible service. This will include residential, commercial and industrial environments. This is a Hands-On course that uses state of the art testing equipment. Meters will be used to check loop parameters and will train your technicians Line pre-qualification, line performance, DSL customer-end equipment installation and troubleshooting is the primary focus of this course. Combined with Hands-On xdsl for Customer Support (CS Provision, Maintenance & Troubleshooting) This 1-day Hands-On course provides Real-World Experience for help-desk and technical support personnel to solve customer related issues relating to their DSL installation, set-up, connection and services. This course will provide students the practical skills to solve DSL Customer Support issues, fast and effectively. Upon completion students will receive a BreakThru DSL Quick-Fix-Card that will guide you step-by-step through proven procedures that will target the specific problem whether it is a line down, incorrect PC settings, defective modem/router or just basic user difficulties, you will have the answers and skills you need to SAVE company TIME & MONEY and most of all to achieve CUSTOMER SATISFACTION! You can't afford to operate on a "plug and pray" basis in today's competitive market. Our SMEs have the field experience to find the answers to real live scenarios, providing students with a Real-World Experience Students Will Learn DSL Applications Cable Channels Over the Copper Pair, Internet Access, Video on Demand, Video Conferencing, Voice Over IP, more... All Types of xdsl ADSL ( + & 2 ), ISDL, HSDL, RADSL, SDSL, VDSL, VDSL2+, CDSL, UDSL DSL System Components & Configurations for Residential & Business Modems, Splitters, Filters, more Hands-on Exercises using Sunrise, Acterna, DynaTel, Sidekick, and any additional meters to synchronize Page: 1 of 5
2 with DSLAM, and interpret results... Turn up Results Margin Capacity, Upstream, Downstream, Maximum Bit rates, more... DSL Loop Parameters & Cable Acceptance Distances, Speeds, Cable Pair-Testing and Qualifications. CAT5 / CAT6 Cable Preparation, Install & Testing Latest Standards, Tools, and Techniques used for cable installations, plus Speeds, Cable Testing and Qualifications. Hands-On Testing & Troubleshooting DSL Circuits, Test Equipment, and more... Troubleshooting Identify Customers Related Problems, Defective Lines and Equipment. And More Target Audience OSP Technicians, CO Technicians, ILEC Installation, Repair and Maintenance Technicians, CLEC/ASI ADSL Installation Technicians, CLEC/ASI Network Technicians, DSL Technical Support Technicians, DSL Group Managers Sales & Marketing Support Managers and anyone requiring Hands-On skills for supporting, installation and/or maintenance of DSL services. Prerequisites Basic electrical and telephony concepts. This information can be obtained in our course(s) -TeleCom I or II -Basic Electricity & TeleCom Electronics Course Outline Module I. Understanding xdsl Terms and Acronyms History of xdsl Types of xdsl ADSL ADSL2/ADSL+ SDSL HDSL VDSL VDSL2 IDSL RADSL CSDL UDSL xdsl and Applications Cable Channels Over the Copper Pair Internet Access Page: 2 of 5
3 Video on Demand Video Conferencing Voice Over IP Module II: Components of a DSL System Modems Splitters Filters ATU-C/ATU-R DSLAMs Hubs Routers Switches Module III: Digital Transmission Explanation of bits and bytes CAP/DMT line code Converting digital to analog Error detection schemes Frames and Superframes System parameters Design applications Examples of download/upload systems Loop parameters Capacity Margin Interpreting LINK TRUN-UP RESULTS Bits Graphic Explanation of all DSL connection results Module IV: Loop Qualification & Testing Distance versus bit rate Gauge/quality of cable Bridge taps Load coils/smart coils Power influence Explanation of test equipment used in ADSL Acterna/Sunrise/Dynatel/Harris/Sidekick/Any type brought to class Complete a 10 step troubleshooting procedure Field tested and proven successful Testing and explanation of physical faults Shorts/grounds/crosses/splits/opens (high joints) Interferers T1/AM radio/other high frequency interference issues Insertion loss Page: 3 of 5
4 TDR traces and testing ***ALL Hands-On TESTS WILL BE COMPLETED BY THE ATTENDEES USING THEIR OWN METER OR BTS WILL PROVIDE A METER FOR THEM. Module V: Troubleshooting xdsl Common Technical Support Issues Step-by-step walk through Splitter Installation Modem Synchronization PC Installation Procedure Software Configuration Testing Ping Testing Trace Routs Overall Factors to Consider Software Speed Tests ( Upload & Download Mgmt. ) QuickCard Guide (step-by-step checklist ) Module VI: Case Studies & Troubleshooting Tips Discussion of issues associated with customers Aerial and buried drops Twisting/bonding and grounding Protectors Inside wire Cables Cat 3/Cat 5/Cat 6 Building and Testing Cables Basic troubleshooting tips at the PC Correct cords Network Interface Card Installation ( NIC) QuickCard Guide (step-by-step checklist ) Case Studies Problem Solving Techniques that Work Notes Featured Equipment Acterna HST3000 Sunrise Sunset xdsl 3M DynaTel 965 DSP Tempo ( Sidekick ) CAT5/CAT6 Cable Testers Page: 4 of 5
5 (Other equipment i.e. Harris, Panasonic Tough book can be incorporated upon request.) And more... Equipment Requirements (This apply's to our hands-on courses only) Instructor led with numerous Hands-On labs and exercises. BTS always provides equipment to have a very successful Hands-On course. BTS also encourages all attendees to bring their own equipment to the course. This will provide attendees the opportunity to incorporate their own gear into the labs and gain valuable training using their specific equipment. Course Length 3 Days Page: 5 of 5
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