SX-2000 LIGHT Migration to the 3300 ICP. Product Information Note

Transcription

1 SX-2000 LIGHT Migration to the 3300 ICP Product Information Note

2 Copyright Copyright 2008 Mitel Networks Corporation. This document is unpublished and the following notice is affixed to protect Mitel Networks Corporation in the event of inadvertent publication: All rights reserved. No part of this document may be reproduced in any form, including photocopying or transmission electronically to any computer, without prior written consent of Mitel Networks Corporation. Trademarks Product names mentioned in this document may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.

3 Table of Contents Product Note Overview...1 SX-2000 LIGHT Fundamentals...1 SX-2000 LIGHT Deployment Options...3 SX-2000 LIGHT Non-Redundant...3 SX-2000 MicroLIGHT...5 SX-2000 LIGHT Redundant...6 SX-2000 LIGHT Non-Redundant...7 Migration Options ICP Migration Fundamentals...8 SX-2000 LIGHT Control Cabinet Replacement ICP Addition To The SX-2000 Light ICP CAPACITIES...9 MIGRATION DEPLOYMENT OPTIONS...10 SX-2000 LIGHT Non-Redundant to 3300 ICP...10 SX-2000 MicroLIGHT...11 SX-2000 LIGHT Redundant to 3300 ICP...13 SX-2000 LIGHT Hospitality Migration...16 SX-2000 LIGHT Networked Solutions...17 Future Migration Capabilities...20 SX-2000 LIGHT to 3300 ICP Migration Parts Not Supported...22 Adding a 3300 ICP to an SX-2000 LIGHT Solution...22 Upgrading an SX-2000 LIGHT...22 SX-2000 LIGHT Software...22 SX-2000 LIGHT Hardware...23 Adding a 3300 ICP to an SX-2000 LIGHT...24 Preparing a 3300 ICP for Integration to an SX-2000 LIGHT...24 Replacing the SX-2000 LIGHT Control Cabinet...25 SX-2000 MicroLIGHT Control Replacement ICP Parts...26 PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL

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5 The purpose of this product note is to provide details of the various options available to existing Mitel SX-2000 LIGHT customers when migrating to the Mitel 3300 IP Communications Platform (ICP). Product Note Overview This product note is designed to explain the different options an SX-2000 LIGHT customer has to migrate to the 3300 ICP. It will show the different implementation options that were available for the SX-2000 LIGHT, Non-Redundant and Redundant systems, and the Mitel SX-2000 MicroLIGHT, and also attempt to direct readers to their most optimal migration model. The first section of the product note will detail the various different SX-2000 LIGHT solution implementations and the subsequent sections will detail the different migration options for each implementation. SX-2000 LIGHT Fundamentals The SX-2000 LIGHT was Mitel s core PBX offering for many years. The solution was initially separated into three different cabinets that were connected together by fiber cable. Main Control Cabinet The main Control Cabinet did not directly connect to any phones or public / private networks. The Control Cabinet ran all the call processing and stored the customer database. There were two different Main Control Cabinet types (although there were many different shapes and colors), a Non-Redundant Cabinet and a Redundant Cabinet. Peripheral Cabinet The Peripheral Cabinet connected to the Control Cabinet by a single fiber cable (TX and RX), and could support up to 12 line cards. The line cards used in the Peripheral Cabinet were typically 16 port phone cards (digital and analog), and eight port analog trunk cards. By supporting twelve 16 port cards, the theoretical limit of a Peripheral Cabinet was 192 ports. In later years, it became possible to chain a second Peripheral Cabinet onto an existing Peripheral Cabinet. This meant that two Peripheral Cabinets were in effect using a single fiber connection to the Control Cabinet. Although this meant a theoretical doubling of the port capacity (384 phones per fiber cable), the amount of traffic running between the Control Cabinet and Peripheral Cabinet(s) was not increased hence it was only used in low traffic implementations that required large numbers of phones, like large hotels. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 1

6 Digital Services Unit The Digital Services Unit (DSU) typically connected the SX-2000 LIGHT to digital trunk services. These would either be T1 / E1 (ISDN) services to the public network, or T1 / E1 services linking two private systems together. The DSU would support up to four digital trunk cards and each card could connect up to two T1 or E1 links. This meant a DSU could connect up to eight T1 / E1 links, with an E1 link supporting up to 30 voice channels and a T1 link supporting up to 24 voice channels. A DSU cabinet could support up to 240 or 192 voice calls at anyone time. The DSU connected to the Main Control Cabinet via a single fiber cable for each two cards, so a full DSU required two fiber connections to the Main Control Cabinet. With the introduction of the SX-2000 MicroLIGHT, the three initial cabinets (Control, Peripheral, and DSU) were brought together into a single cabinet for smaller customer solutions, while also continuing the option to connect further cabinets via fiber if necessary. SX-2000 MicroLIGHT The single SX-2000 MicroLIGHT cabinet supported the control element, peripheral line cards, and digital trunk connectivity. The SX-2000 MicroLIGHT supported up to eight peripheral line cards (as used in the Peripheral Cabinet), giving a single cabinet capacity of 128 phones. It could also support up to four digital trunk cards. In place of the digital trunk cards, further fiber connections could be added to connect to Peripheral Cabinets to increase the number of phones supported by this platform. The SX-2000 MicroLIGHT was extremely successful in small to medium businesses, and also as a remote location system that was connected to a corporate head office. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 2

7 SX-2000 LIGHT Deployment Options The following section outlines the various deployment types that the SX-2000 LIGHT has been used in. Although not all the possible options can be discussed, the four variants noted cover the vast majority of installations. SX-2000 LIGHT Non-Redundant The SX-2000 LIGHT Non-Redundant system offered a PBX system that did not have redundant hard drives, processors, or power supplies. If the Control Cabinet experienced difficulties, there was no fall back option to a secondary sub-system that would take control of the system. The Non-Redundant solution was offered in two different options. The 9 Non-Redundant Control Cabinet could support up to four fiber-connected cabinets and was 9 wide. The 9 Non-Redundant solution was popular with small businesses; however, with the introduction of the SX-2000 MicroLIGHT cabinet, the 9 Non-Redundant solution was effectively replaced within the portfolio. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 3

8 The Non-Redundant Control Cabinet could support up to 11 fiber-connected cabinets and was between 19 and 23 wide (depending on the variant). Typically, if Non-Redundant solutions were used, they were for smaller head office implementations or as remote office solutions that were networked back to a Redundant head office system see SX-2000 LIGHT Redundant networked solution section for further clarification. Although the 19 Non-Redundant system could support as many phones as a 19 Redundant system, most people who purchased this option did so already contemplating upgrading to a Redundant system at a later time. The upgrade path to a Redundant solution was relatively simple once the 19 Control Cabinet was in place. Note that the introduction of the SX-2000 MicroLIGHT effectively replaced this system as well. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 4

9 SX-2000 MicroLIGHT The SX-2000 MicroLIGHT was a single cabinet solution that was made available several years after the initial Non-Redundant systems. The MicroLIGHT could connect to further Peripheral Cabinets (up to four) and DSU s for expansion if need be. It was, however, typically sold as a single cabinet solution into small business or as a remote location system that was then connected by private networking back to a central system. For all intents and purposes, the SX-2000 MicroLIGHT replaced the original Non-Redundant solutions. By supporting the original three cabinets in a single variant, the MicroLIGHT could support eight peripheral line cards (128 ports) and four digital trunk cards within the single cabinet. Further expansion as shown below required a Peripheral Cabinet to be connected via fiber. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 5

10 SX-2000 LIGHT Redundant The SX-2000 LIGHT Redundant system offered a PBX system that had redundant hard drives, processors and power supplies. If the active half of the Control Cabinet experienced difficulties, then the system could switch across to an inactive half without any service disruption, allowing the newly inactive half to be serviced. The SX-2000 LIGHT Redundant solution was typically installed into large businesses and very often connected to other, multiple SX-2000 LIGHT systems (see below networked deployment). The solution would generally support 1,000 phones, with various mixes of digital display sets and analog phones. Many of the redundant SX-2000 LIGHT s also included applications like contact centers or voice mail and the Peripheral Cabinets were often located in different buildings than the Control Cabinet. Following the introduction of the Network Services Unit (NSU), with the Mitel 3300 IP Communications Platform (ICP) in 2001, the SX-2000 LIGHT also began to connect to digital T1 / E1 trunking protocols through the NSU from LIGHTWARE 32 Release 2.0. The NSU completely replaced the DSU for new system sales after June PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 6

11 SX-2000 LIGHT Networked Solutions As well as installing many single platform solutions, many SX-2000 LIGHT implementations incorporated multiple systems that were networked together, bringing disparate company locations together. Not only did this allow users at multiple locations to call each other internally, but external phone costs were dramatically reduced. Other very large implementations included multiple SX-2000 LIGHT systems networked together in a single location to deliver service for many thousands of users. In both of these cases, the majority of the implementations used a centralized Mitel management system called Mitel OPS Manager (and then Mitel Enterprise Manager) to simplify ongoing solution administration. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 7

12 Migration Options At Mitel, we have a long-standing reputation for supporting existing customers and helping them to migrate to the latest equipment and technology without forcing them to install a completely new system. It is with this in mind that the remainder of this document will focus on the migration options of the previous SX-2000 LIGHT implementations into a 3300 ICP solution ICP Migration Fundamentals When migrating from the SX-2000 LIGHT to the 3300 ICP, there are two fundamentally different routes that a customer can take. For larger customers with multiple systems, using both migration routes at different points within the network is a valid option, but for single system customers choosing the correct migration route is the first decision. SX-2000 LIGHT Control Cabinet Replacement The first of the two options is to replace the SX-2000 LIGHT Control Cabinet with a 3300 ICP Controller. The 3300 ICP Controller, in effect, replaces the SX-2000 LIGHT Control Cabinet and connects to all the existing cabinets that are running phones and any public network lines. The advantage of this option is that the customer can keep almost all of the initial Mitel investment and replace the core infrastructure, which then gives the added benefit of access to all the new IP-based devices and applications. With the introduction of redundant hard drives and power supplies into the Mitel 3300 MXe Controller, the migrated control element after the SX-2000 LIGHT Control Cabinet has been replaced will, in most cases, be more resilient than prior to the migration. For customers who wish to continue running their traditional phones with a single Control Cabinet with processor redundancy, as well as hard drive and power redundancy, then the 3300 ICP addition to the SX-2000 LIGHT is the route they should take. For customers who have very large numbers of users (please see the section below on 3300 ICP capacities), as well as being able to add a 3300 ICP into their existing network, there is the option of replacing a single SX-2000 LIGHT Control Cabinet with multiple 3300 ICP Controllers. This option is investigated further in the SX-2000 LIGHT Redundant migration section, and it will be dependent on the individual customer and solution as to which is the best option ICP Addition to the SX-2000 LIGHT For customers who have very large numbers of phones running on an SX-2000 LIGHT, or who prefer to separate the existing solution from the new VoIP solution, the 3300 ICP solution can be tightly integrated into the existing SX-2000 LIGHT deployment. By using the same integration rich capability that networks SX-2000 LIGHTs together, the 3300 ICP can be added into the network delivering the same rich feature transparency across the solution, while delivering the new features and services that a VoIP solution offers. The advantage of this option is that the customer can continue to use all of their existing SX-2000 LIGHT investment and migrate users across to the 3300 ICP and IP world as the business requirements dictate. It also allows a customer to become accustomed to a VoIP solution while also having the familiarity of a Mitel system. The 3300 ICP addition option would typically be used in a large SX-2000 LIGHT Redundant deployment scenario, or in a geographically disparate network solution that wants to consolidate their inter-company voice traffic onto the wide area data network to substantially reduce costs. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 8

13 3300 ICP Capacities The 3300 ICP as a more recent platform has different capacities than the SX-2000 LIGHT. This section will attempt to clarify some of the capacities and engineering rules of the 3300 ICP, so that customers and Mitel authorizedpartners can make informed decisions when deciding which migration route to take. The table below is for information purposes only, and any solution nearing these limits should contact their Mitel Sales Support team for an engineering assessment. SX-2000 LIGHT SX MXe Redundant MicroLIGHT Controller Fiber connections Fiber-connected Peripheral Cabinets 9 (1) 3 (1) 6 (1) Expanded Peripheral Cabinets 9 3 (2) 6 Supported extensions at normal call traffic 6CCS (2) 1152 Supported network links with max extensions at 6CCS Supported extensions at low call traffic volumes 3CCS 3456 N / A 2304 Supported network links with max extensions at 3CCS 8 N / A 8 IP phones added to the TDM phones N / A N / A Certain assumptions have been made. For instance, although there are 11 x fiber connections on the SX-2000 LIGHT and eight on the 3300 ICP, you would not install Peripheral Cabinets on all 11 / eight links, as there would be no room for digital connectivity to either a private or public network. 2. The rules for the SX-2000 MicroLIGHT are somewhat complex, as by adding further fiber-connected cabinets, other engineering rules are invoked. As this table shows, only the very largest SX-2000 LIGHT system is out of reach for the 3300 ICP. With the 3300 ICP s industry leading dual bus architecture, the 3300 ICP can support large numbers of traditional phones and network links, and also offer the added benefit of being able to support up to 200 IP phones on the same 3300 Controller. This shows that an SX-2000 LIGHT Control Cabinet to 3300 Controller swap is available to the majority of customers. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 9

14 Migration Deployment Options SX-2000 LIGHT Non-Redundant to 3300 ICP With the majority of SX-2000 LIGHT Non-Redundant systems having only several connected cabinets, the migration to the 3300 ICP is fairly straightforward. The 3300 MXe Controller can directly replace the SX-2000 LIGHT Control Cabinet within the solution. This allows the majority of services to be maintained (see the SX LIGHT to 3300 ICP migration parts list below), and the customer can begin introducing new IP-enabled services as the business requirements dictate. This deployment option migrates both the 9 and 19 Non-Redundant SX-2000 LIGHT systems to the 3300 ICP. The SX-2000 LIGHT Non-Redundant Control Cabinets were retired for new sales in June PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 10

15 SX-2000 MicroLIGHT The SX-2000 MicroLIGHT was retired for new sales in June 2005, as all non-redundant solutions could then be implemented with the 3300 ICP. To proceed the SX-2000 MicroLIGHT retirement, a Triple FIM Card was introduced in 2003 that allowed existing SX-2000 MicroLIGHT customers to retain their investment in Mitel equipment, while also allowing them to migrate into the new VoIP world. By replacing the SX-2000 MicroLIGHT Main Control card with the Triple FIM Card, the SX-2000 MicroLIGHT cabinet is, in effect, separated back into its constituent cabinets. A 3300 MXe Controller is installed and connected to the Triple FIM Card by fiber cables and also connected directly to any additional Peripheral Cabinets. The explanation for a Triple FIM Card is that one fiber cable is used for the integrated Peripheral Cabinet and one fiber is used to support two digital link cards (Up to four can be installed into a SX-2000 MicroLIGHT cabinet). PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 11

16 When the Triple FIM Card was released, this was how we expected the vast majority of SX-2000 MicroLIGHT customers to migrate to the 3300 ICP. Experience has shown us, however, that a second option is also being used by our authorizedpartners. By removing the peripheral line cards from the SX-2000 MicroLIGHT and installing them into a new Peripheral Cabinet, and connecting any digital trunks directly to the 3300 Controller, the old SX-2000 MicroLIGHT cabinet can be removed. With this option, the customer then can be migrated to a 3300 ICP, protecting the majority of the end user s investment. This option negates the requirement for the Triple FIM Card as the Peripheral Cabinets automatically connect to the 3300 ICP, and any digital links are connected directly into the 3300 Controller. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 12

17 SX-2000 LIGHT Redundant to 3300 ICP Migrating the SX-2000 LIGHT Redundant, as discussed earlier, depends very much on how the end customer wants to move from the existing solution to the new VoIP solution. The first option is to follow the previous migration methods and replace the SX-2000 LIGHT Control Cabinet with a 3300 Controller. This deployment option is perfectly satisfactory for the majority of end customers. The 3300 ICP offers a large enough capacity, and also offers hard drive and power supply redundancy. With the extra capacity of the 3300 ICP, up to 200 IP phones can also be directly added to the existing solution. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 13

18 For customers who have a large number of traditional phones, and who want to minimize the potential effects of any component failure, a secondary option would be to replace a single Redundant SX-2000 LIGHT with multiple 3300 Controllers. This solution, in effect, replaces the two processors that were running the SX-2000 LIGHT Redundant Control Cabinet with two or three separate 3300 Controllers. This means all parts of the business are protected from widespread component failure, improving the protection that even the SX-2000 LIGHT offered. The new IP devices can be made resilient to the other controllers, and as the solution is migrated from traditional phones to new IP phones, then all that needs to happen is new phones are placed on the data network and the older equipment is slowly removed. A secondary benefit of replacing a single SX-2000 LIGHT Control Cabinet with multiple 3300 Controllers is that it can improve the resilience of the existing solution to unexpected disasters. By installing the 3300 Controllers into different locations, any disaster (e.g., flooding, power surging) that would have previously stopped the SX-2000 LIGHT Control Cabinet and hence the entire solution, could now be minimized to a single 3300 Controller, allowing the rest of the solution to remain unaffected. System Data Synchronization By replacing a single SX-2000 LIGHT Control Cabinet with multiple 3300 Controllers, it is important that the administration of the solution does not become exponentially more difficult or time consuming. With that in mind, the 3300 ICP supports automatic data sharing. This capability is called System Data Synchronization (SDS), and is available on all 3300 Controllers with software release 6 and above. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 14

19 SDS reduces the time required to set-up and to manage multi-platform solutions by allowing the customer to compare data in a programming form on one system against data in the same form on another system. It also permits them to start sharing system and user data among other 3300 ICP systems and automatically synchronizes the data from one system to the other 3300 ICP systems. After a network or cluster has been set up with SDS, all adds, changes, and deletions to the data that the customer has designated as shared are automatically distributed to the other elements in the network or cluster. For customers who have a large number of traditional phones who do not want to replace the core Control Cabinet of their SX-2000 LIGHT or who want to continue with a redundant / resilient solution for all of their phones, adding a 3300 ICP into the existing solution is a very effective way of moving to the 3300 ICP and starting to use the additional capabilities of VoIP. This solution allows the customer s initial investment to remain completely in place. The 3300 ICP is connected to the SX-2000 LIGHT via a MSDN / DPNSS link between the 3300 Controller and the DSU cabinet. This allows new IP telephony to be added next to the existing equipment, for instance, to start a new help desk or contact center, and any inter-company traffic is routed directly to the correct location. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 15

20 SX-2000 LIGHT Hospitality Migration It should be noted that when migrating large hospitality solutions that are utilizing the SX-2000 LIGHT Redundant Control cabinet, it is suitable to follow the solution that IP enables the SX-2000 LIGHT, if the 3300 ICP is going to deliver new applications such as a contact center for the hotel administration, Mitel Mobile Extension, or a Mitel Teleworker Solution as shown above. When the time comes, however, to migrate the guestroom telephones to the 3300 ICP, all the guestroom telephones need to be migrated at the same time. The reason for this is that the Hotel Front of House, also referred to as the property management system (PMS) application, will need to be connected to the 3300 ICP solution instead of the SX-2000 LIGHT, meaning the SX-2000 LIGHT will no longer receive guestroom updates from reception. The operator consoles will also need to be migrated to the 3300 ICP solution at the same time, to ensure the guest services application continues to function correctly. When the guest telephones are migrated to the 3300 ICP solution, the best migration route will depend on the availability requirements of the hospitality customer. For those hotel customers who do not require a high availability solution, they may choose to simply replace the SX-2000 LIGHT control with a single 3300 Controller as shown on page 13. For those customers who have a high availability requirement, then a version of the migration option shown on page 17 would be better suited. A more detailed hospitality migration option is shown below for those customers who require a high availability solution. For both of these scenarios, system availability can be further enhanced with a redundant drive and PSU for each 3300 ICP, as well as obtaining the benefits as outlined. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 16

21 SX-2000 LIGHT Networked Solutions When investigating migration for a networked solution, it is obviously difficult to generalize, as every network solution is different. Networked solutions are also more likely to have a mix of SX-2000 LIGHT control replacement and 3300 ICP additions into the solution. The diagrams below show two different migration options for the network solution shown earlier. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 17

22 The first option shows that the SX-2000 MicroLIGHT cabinet in London has been replaced with a 3300 Controller and new Peripheral Cabinet. All the phone devices remain the same and the 3300 ICP is connected to the data network for wide area connection, allowing the removal of an expensive private voice connection. In Paris, the solution has been completely upgraded to a new 3300 ICP with new IP phones. The 3300 ICP is also connected to the wide area network, allowing a second expensive private voice connection to be removed. Because VoIP works as a point to multipoint capability, this also means that the customer no longer has to route the London to Paris traffic (and vice versa) via New York, drastically lowering traffic costs between those two cities. In New York, the two core SX-2000 LIGHT Control Cabinets have not been replaced, but a 3300 Controller has been added into the integrated solution. This 3300 ICP is connected to both SX-2000 LIGHTs and is also connected to the wide area network to manage all the inter-company traffic between Europe and New York. As time goes by, the users are slowly migrated to the 3300 ICP in New York and a slow migration takes place as new people join or new features are required by the business. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 18

23 The second option shown for the networked solution is a slightly more aggressive migration option. Here, you can see that the solution for Paris and London is the same as the previous option. The difference is that the two SX-2000 LIGHT Control Cabinets in New York have been replaced with 3300 Controllers. This allows the customer to migrate all their inter-company traffic onto the cheaper data network, and also remove the two DSUs that were being used for intersystem traffic between the two New York SX-2000 LIGHTs. The digital trunk connections on the DSU cabinets have been removed and placed directly onto two 3300 ICP trunking gateways. This means more equipment has been moved off the 3300 Controllers running the traditional TDM phones, making the system more resilient. The trunking gateways can also be used as secondary user gateways for the IP phones that are slowly being added, to ensure they have secondary call control in the event of a primary controller component failure. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 19

24 Future Migration Capabilities We are currently investigating further enhancements to the migration capabilities for the 3300 ICP. We are planning to introduce support for the Mitel Fiber Interface Module (FIM) onto the Mitel 3300 CX Controller and Mitel 3300 CXi Controller. This will allow individual Peripheral Cabinets to be connected to a dedicated 3300 ICP user gateway, and will allow those customers who want to absolutely minimize the exposure of any processor failure, to have the 3300 ICP solution mirror that of their SX-2000 LIGHT system. By allowing a single Peripheral Cabinet to connect to a CX Controller, the Peripheral Cabinet becomes the largest single point of failure within the solution, as it was with the SX-2000 LIGHT Redundant solution. The management and administration capabilities will be enhanced in Release 8.1 of the 3300 ICP. SDS will be enhanced so that OPS Manager will no longer be required to install a resilient solution. Other enhancements that we are analyzing include intelligent software distribution which will automatically distribute the 3300 ICP core software around the solution and allow staggered upgrades. Confirmation of the details of these changes will be made available nearer the release time. This will further increase the resiliency of a large migrated solution, and the diagram below shows how this will change the look of a 3300 ICP controlled system versus an SX-2000 LIGHT controlled system. Before: A single Control Cabinet connects to multiple Peripheral Cabinets. After: The user gateways replace the SX-2000 LIGHT Redundant Control Cabinet, and each Peripheral Cabinet can be connected to a user gateway. This increases the redundancy within the solution, and with SDS automatically updating system changes to all of the gateways, administration changes are kept to a minimum. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 20

25 The diagram below shows how this could look in the networked solution previously described. London and Paris remain as per the previous migration option, but New York changes so that every Peripheral Cabinet is connected to a user gateway. This minimizes any single point of failure to a single Peripheral Cabinet, and delivers an extremely robust and resilient solution, while also protecting the majority of the customer s initial investment. Remember that SDS can automatically update all the other 3300 Controllers if user or system data is changed on any of the systems. The proposed capability of installing a single Peripheral Cabinet behind a CX Controller, in effect, places the single Peripheral Cabinet onto the local area network, as all voice traffic outside of the Peripheral Cabinet is transported across the data network. The CX Controller will act as a local FIM to ethernet converter, so any sales engineer should gain a good understanding of the prospective traffic moving across from the Peripheral Cabinet onto the data network. For Peripheral Cabinets that have very high traffic volumes, for instance, busy contact centers, using an MXe Controller may be a better fit than a CX Controller or CXi Controller. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 21

26 SX-2000 LIGHT to 3300 ICP Migration Parts Not Supported The following parts were supported on the SX-2000 LIGHT, but are not supported on the 3300 ICP. If the customer is planning to replace the SX-2000 LIGHT Control Cabinet with a 3300 ICP, it is important that the devices and functionality is checked prior to the migration. Any non-supported items should be replaced prior to the migration. Alternatively, consider adding a 3300 ICP onto the existing SX-2000 LIGHT system. Part Name Description AC15 Card Analog trunk used to connect private equipment together Superset 3 / 4DN Old digital display sets Superset 4 Old display set COV Card Line card that ran the Superset 4 Superset 700 / 7dn Old SX-2000 LIGHT attendant console SuperConsole 2000 SX-2000 LIGHT attendant console A more detailed list of supported devices and line cards can be found in the 3300 ICP documentation. Adding a 3300 ICP to an SX-2000 LIGHT Solution When installing a 3300 ICP next to an SX-2000 LIGHT, and using it to deliver new services, it is advisable to upgrade all the SX-2000 LIGHT systems in the network to the latest software. At the time of writing, the latest SX-2000 LIGHT software is LIGHTWARE 34 Release 2.0 UR4. Upgrading an SX-2000 LIGHT Mitel continues to advise all customers to keep their SX-2000 LIGHT within Mitel-supported versions. Currently, Mitel supports all revisions of LIGHTWARE 33 and LIGHTWARE 34. SX-2000 LIGHT Software A new single global part number to upgrade the SX-2000 LIGHT software is available, part number NA, which delivers all the software required to upgrade to LIGHTWARE 34. When upgrading SX-2000 LIGHT software, the authorizedpartner should ensure they are aware of the various hardware requirements, depending on which version they are upgrading from. Any new software options required should also be added as the system is upgraded. When upgrading the software to LIGHTWARE 34, SX-2000 LIGHT systems running LIGHTWARE 29 or earlier will be using an old TAPE DRIVE. To upgrade this to an RSD DRIVE, a dual software upgrade will be required. The first upgrade should take the system to LIGHTWARE 28 (P07.8.2), at which point the RSD DRIVE can be installed. The system can then be upgraded to LIGHTWARE 34, as long as the other hardware requirements are met. Technicians should ensure that they have all the correct software passwords prior to starting the software upgrade. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 22

27 Other software revision information: Description PRI card R2 card These software upgrades can be found at Mitel OnLine. Information If the PRI card is running 8.0.x, then it needs upgrading If the R2 card is running below , then it needs upgrading Mitel SuperConsole 2000 If the SuperConsole 2000 application is running below , then it requires upgrading Mitel SuperVisor Has been retired and is only supported up to T SX-2000 LIGHT Hardware Full details of the process for upgrading the SX-2000 LIGHT to LIGHTWARE 34 can be found in the LIGHTWARE 34 Release Notes on Mitel OnLine, however, the fundamental rules are noted here. The following SX-2000 LIGHT hardware rules should be understood and followed when upgrading to LIGHTWARE 34. Part Number Description Information MC215AD MC3e SX-2000 LIGHT Main Control Processor card is required MK192AA Hard Drive Hard drives greater than 120Meg are needed MK191AA RSD Drive The SX-2000 LIGHT must have an RSD drive NA Control Resource CRC II is a minimum, but a Card II or III CRC III is required for OPS Manager 6.0 and above, and the Config tool 6.1 MC606AB Mass Storage Must be a minimum revision Expander Card (MSX) of A America s Network May be required to connect the Services Unit SX-2000 LIGHT via MSDN / DPNSS to the 3300 ICP EMEA Network May be required to connect the Services Unit SX-2000 LIGHT via MSDN / DPNSS to the 3300 ICP PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 23

28 Adding a 3300 ICP to an SX-2000 LIGHT When adding a 3300 ICP into an SX-2000 LIGHT solution, the SX-2000 LIGHT (and 3300 ICP) may require further software options to enable a smooth 3300 ICP introduction. A single part number has been created to help this introduction, and can be added to a 3300 ICP Controller and core software: Part Number Description Information SX-2000 IP Enablement This package includes the following parts: Dual embedded T1 / E1 Card for 3300 ICP IP Networking Option for the 3300 ICP MSDN Software Bundle for SX-2000 LIGHT MSDN Networking Pkg for SX-2000 LIGHT NA 20 x Digital links for SX-2000 LIGHT Preparing a 3300 ICP for Integration to an SX-2000 LIGHT Looking at the introduction of the 3300 ICP and SX-2000 LIGHT from the 3300 ICP perspective, certain pieces of hardware and software are also required. The part number noted above will deliver certain parts for the 3300 ICP. The following parts are also required to integrate a 3300 ICP and the SX-2000 LIGHT Part Number Description Information MXe Controller Device Integrated This is the core 3300 ICP software Software package and includes the following: 8 x user / device and voice mail licences 5 x ACD licences 1 x Network Link Licence PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 24

29 Replacing the SX-2000 LIGHT Control Cabinet When replacing the SX-2000 LIGHT Control Cabinet with a 3300 Controller, Mitel has delivered a software migration capability. The first part of the process is to take a data save of the SX-2000 LIGHT database and put it onto a laptop or PC that can be accessed at a later time. For those customers with OPS Manager, their authorizedpartner can use that, and for those customers without OPS Manager, their authorizedpartner can use the 3300 ICP Config Tool. Once the SX-2000 LIGHT database has been collected, the authorizedpartner then uses the Software Installer tool to restore the SX-2000 LIGHT database onto the new 3300 ICP. For full details, please read the documentation for the Software Installer tool and the 3300 ICP Config Tool. The following SX-2000 LIGHT parts and options are required when replacing an SX-2000 LIGHT Control Cabinet with a 3300 Controller, and you want to use the existing SX-2000 LIGHT database. Part Number Description Information MSA-A-38 Network Mgmt config Required on the SX-2000 LIGHT to allow the data save to the config tool Systems being managed by OPS Manager will already have this option MSA-A-42 OPS Mgr Config 3 Required on the SX-2000 LIGHT to allow the data save to the config tool Systems being managed by OPS Manager will already have this option MSA-A-44 Database Access Required on the SX-2000 LIGHT to allow the data save Systems being managed by OPS Manager will already have this option MC215AD MC3e Control card The MC3e is the SX-2000 LIGHT control card and is required to allow either OPS Manager or the Config Tool to download the database via the IP network N / A Software Installer Tool Used to restore the SX-2000 LIGHT database onto the 3300 ICP Config Tool 6.1 Runs on a technician PC to download the SX-2000 LIGHT database For customers who do not have the above SX-2000 LIGHT options, then the 3300 Controller can be configured manually, while the existing SX-2000 LIGHT continues to work and the migration can happen at a speed and time convenient to the business. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 25

30 SX-2000 MicroLIGHT Control Replacement The control replacement of the SX-2000 MicroLIGHT follows the same requirements as the other SX-2000 LIGHT replacement systems with the addition of a Triple FIM Card. A single part number has been created to simplify the SX-2000 MicroLIGHT replacement process. Part Number Description Information SX-2000 MicroLIGHT to This part number contains the 3300 ICP Migration following parts: Triple FIM card Dual FIM MSA-A-38 Network Mgmt Config MSA-A-42 OPS Mgr config 3 MSA-A-42 Database access 3300 ICP Parts The following is a list of 3300 ICP parts required to migrate the SX-2000 LIGHT Control Cabinet to the 3300 Controller: Part Number Description Information MXe Controller Replaces the Main Control of the SX-2000 LIGHT or Device Integrated This is the core 3300 ICP software. Software package or Phones that are connected to the 64 Device Gateway Peripheral Cabinet do NOT require Software Package a device or user licence, so the 64 device package will run all existing phones Dual FIM Module Installed into the 3300 Controller to connect to the existing Peripheral Cabinet and DSU. One dual FIM connects to two cabinets Migration Network Link Licence This replaces the T1 / E1 licence from the SX-2000 LIGHT Migration ACD Agent licence This replaces the ACD agent licence from the SX-2000 LIGHT Migration XNET licence This replaces the XNET option from the SX-2000 LIGHT All other software options available on the SX-2000 LIGHT are enabled on the 3300 ICP. PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 26

31 PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 27

32 Global Headquarters U.S. Tel: +1(480) Fax: +1(480) EMEA Tel: +44(0) Fax: +44(0) CALA Tel: +1(613) Fax: +1(613) Asia Pacific Tel: Fax: Tel: +1(613) Fax: +1(613) For more information on our worldwide office locations, visit our website at THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains. M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders. Copyright 2008, Mitel Networks Corporation. All Rights Reserved. GD 242_1075