Mitel Global Education Services Price List option 6, option 2

Transcription

1 Mitel Global Education Services Price List option 6, option 2 Training Formats Mitel provides training in several formats for each product in order to address the various learning styles and budgets of our students. From traditional leader-led classroom instruction to self-study training completed entirely online, we have a solution to fit your training needs, budget and schedule. Training Price List Contents Only billable training courses are shown in this Price List. Training courses that are offered at no cost to our Partners, Providers, Distributors and End Users are not shown (e.g. update courses, desktop training). Please refer to Learning Maps for details on available courses for Mitel Products. Format Description Format Description Hands-on learning using state-of-the-art equipment (for technical classes). A trained instructor facilitates the learning. Used for challenge tests. Testing is completed online. Self-Study Students download course materials and complete all labs and exercises online or offline. Testing is completed online. This course is Web-Based/. The student(s) will be remote and the course will be conducted with an Instructor leading the training sessions via a Web session environment. Practical exercises will be conducted with remote access to Mitel equipment. MiVoice Business (formerly Mitel MCD for 3300 IP Communications Platform) Networking 4 VoIP (SIP School 3 rd Party in UK) 13 hours Core Installation and NCR - Networking, Clustering, Resiliency 4 days System Administration $ $ Recommended (not required) pre-requisite training for MiVoice Business Core leader-led or remote leader-led. Technicians, Installers, Maintainers certified on the Core Installation & for this product. System Administrators of the product. Moves, Adds and Changes (MAC) MiVoice Business for ISS and vmcd Installation and 4 hours $ System Administrator training of the product. Note: if Sys Admin is purchased this product is provided for $0. Technicians, Installers, Maintainers

2 MiVoice Business for MXe Server Installation and 3 hours MiVoice Business Standalone Hospitality 4 hours MiVoice Business Clustered Hospitality 1.5 hours MiVoice Business Enhanced Clustered Hospitality 1.5 hours MiVoice Business Standalone ACD (Global course) Multi-Instance Communications Director (MICD) Installation and 7 hours Discontinued August $ Technicians, Installers, Maintainers certified on the product. Pre-requisite course for taking Clustered Hospitality self-study. Pre-requisite course for taking Enhanced Clustered Hospitality self-study. Technicians, Installers, Maintainers certified on the product. Pre-requisite course to take Networked ACD self-study. Technicians, Installers, Maintainers certified on the MiVoice Business product. This course is for technicians already trained on Mitel Standard Linux Release 9.3. Discontinued August 2017 MiVoice Business Express (formerly MiCollab with Voice ) Installation and not certified on the product. Note: For Technicians who are certified on all product components within MiVoice Business Express, refer to MiVoice Business Express Deployment Full which is offered at $0 (formerly 5000 Communications Platform) System Administration 24 hours Applications Suite Phone Manager + Call Reporter 1 Applications Suite Phone Manager + Call Reporter System Administration 8 hours Applications Suite - Call Recorder Installation and 1 Applications Suite - Call Recorder System Administration 1 $ Self- Study $ $ $ $ The course is designed for anyone wishing to Install, configure and maintain MiVoice Office Applications Suite Phone Manager + Call Reporter. Originally Xarios product. The course is designed for anyone wishing to manage the MiVoice Office Communications Service (the server software) and Mitel Phone Manager client users once the software is installed and operational.

3 Applications Suite Campaign Manager 1 Applications Suite - Campaign Manager System Administration 8 hours MiVoice Office 400 Hospitality MiVoice Office 400 Core (including Hospitality) MiVoice Office 400 System Administration Self- Study $ MiContact Center Office (formerly Customer Service Manager (CSM) / Business Dashboard) $ Self- Study $ not previously certified on this product. Applications End-User 12 hours ( x 4 hours) Morning classroom hours Mitel Performance Analytics (formerly MiVoice Enterprise Manager) Mitel Performance Analytics (Global course) $ Technicians, Installers and Maintainers not previously certified on Mitel Performance Analytics. Mitel Performance Analytics System Administration (Global course) $ MiVoice Border Gateway (formerly Multi-Protocol Border Gateway, also Teleworker) MiVoice Border Gateway Self- Study $ The course prepares students to perform upgrade, installation and administer tasks. includes: Teleworker service, Secure Recording Connector (SRC) service, Proxy Services, and SIP Trunk Proxy service.

4 MiCloud Business MiCloud Business for Service Provider Solution Self- Study This course is not an engineering or sales course. This is for post-sales preparation and operations. MiCloud Management Gateway Installation and 4 hours Technicians, Installers, Maintainers certified on a previous release of the product. This course is similar to MiVoice Border Gateway but for MiCloud installations. MiCollab MiCollab (formerly Mitel Applications Suite) Installation and MiCollab System Administration Self-Study MiCollab AM Administration Self-Study MiCollab AM Tech Self-Study MiCollab AM Advanced Tech Self-Study MiCollab AM Master Tech Self-Study $ $ $ $ $ End User system Administrators End User system Administrators End User system Administrators End User system Administrators End User system Administrators Mitel NuPoint Unified Messaging NuPoint Installation and 4 days NuPoint System Administration NuPoint End User 2-3 hours $ $ Technicians, Installers and Maintainers not System Administrators of the NuPoint Unified Messaging product. End Users of the NuPoint Unified Messaging product.

5 MiCloud Management Portal (formerly called Oria) Oria System Management (Global course) MiCloud Management Portal Customer Administration 5 hours MiCloud Management Portal System Implementation Specialist (Global course) Oria System Management Challenge Exam $ $ $ $ not previously certified on the Oria product. System Implementation Specialists technical_training@mitel.com to schedule a date to challenge Mitel SX-200 ICP Basic (Level 1) 35 hours Advanced (Level 2) 35 hours Basic System Administration (Moves, Adds, Changes) Advanced System Administration $ $ $ Basic (Level 1) certifies student to install a voice only system. Technicians, Installers, Maintainers certified on the Basic (Level 1) Installation and course. Advanced (Level 2) certifies the student to install a voice and data system. System Administrators of the SX-200 product. System Administrators of the SX-200 product. MiContact Center Business or Enterprise micctraining@mitel.com MiCC Installation and MiCC Certification Challenge Exam (North America only) MiCC Enterprise Core 1 MiCC Enterprise Core 2 MiCC Maintaining Your IVR ???? $ $ $

6 MiCC Workforce Scheduling (WFS) $ $ MiCC Supervising your CC $ Maximum of 7 students MiCC Administering your CC $ Maximum of 7 students MiCC MultiMedia Contact Centre $ $ MiCC Call Accounting Maximum of 7 students MiCC Creating Flexible Reports $ MiCC Agent Training $ MiCC Lync Supervising your CC $ $ Maximum of 7 students MiCC Lync Administering your CC Maximum of 7 students MiCC Lync Installation and MiCC Lync Custom Training $ MiCC for Lync Certification $1100 Challenge Exam MiCC Maintaining Your Lync $1500 IVR MiCC Multimedia Contact Center for Lync 2 hours $ MiCC Lync Ignite Agent $ MiCC Custom Training $ MiCC MCC Config & Admin $ MiCC Outbound $ $ $ $ $ $ $ $ $ MiVoice Call Recording / Quality Management mivcrtraining@mitel.com led MiCC MiVoice Call Recording Installation and MiCC Administering MiVoice Call Recording MiCC Using Quality Management $ $ $ $ not

7 MiCC Administering Quality Management Using MiVoice CR $ Administering MiVoice CR $ Using Quality Management $ Admin Quality Management $ End-users of the product End-users of the product End-users of the product End-users of the product MiVoice MX-ONE MiVoice MX-ONE Core Part 1 Installation and MiVoice MX-ONE Core Part 2 Installation and InAttend Installation and for SMB 3 hours Mitel Private Mobile not certified on the product. certified on Core Part 1 of the product. not not certified on the product. Mitel Emergency Response Adviser 8 hours $ Miscellaneous or Multiple Products Mitel Open Integration Gateway (OIG) 2 hours Mitel Video Conferencing (including UC360) 3 hours Mitel Mobile Convergence CDW UC EU Training (Computer Distribution Warehouse) $ not not certified on the product. End user customers

8 CDW UC EU Training (Computer Distribution Warehouse) $ Mitel Mass Notification Tech Admin End user customers formerly Benbria Certification Feature Teacher Feature Teacher Self-Study End-Users How to access this training - Feature Teacher 5540 Console Feature Teacher 5550 Console Hover cursor over Services & Support, from the drop down menu click to Training. The page will open. Find the Customer Training area, click on this link "Click here for FREE courses on phones and applications" 3 rd Party Offerings - Vocale and Primary Systems Networking 4 VoIP 13 hours (Vocale 3 rd Party in UK) 2 year access to material $ Recommended pre-requisite training for MiVoice Business Core / MiVoice Office leader-led and remote leader-led. Recommended pre-requisite training for SX-200 Advanced (Level 2) Installation and self-study. SIP SSCA Certification 20 hours (SIP School 3 rd Party in UK) 1 year access to material Vidyo Certified Deployment and Support Engineer (VC-DSE) Mitel Streamline Technical Training 2-3 hours $ This course provides training to technicians who may have to install and troubleshoot SIP devices or trunks. It is a recommended prerequisite course to some I&M courses. Vidyo is a Mitel Partner that delivers business video conferencing solutions. Mitel channel partners must be Vidyocertified to sell Vidyo products.

9 SIP DECT / IP DECT Training Mitel SIP-DECT Installation and Challenge Exams Check Upcoming Class Schedule NA under Resources on your Training account homepage for scheduled challenge exams MiVoice Business Core $ technical_training@mitel.com to schedule a date to challenge MiVoice Business Networking, Clustering, and Resiliency Installation and $ technical_training@mitel.com to schedule a date to challenge technical_training@mitel.com to schedule a date to challenge Oria System Management $ technical_training@mitel.com to schedule a date to challenge Archive (Older s) Live Business Gateway (LBG) Mitel Quick Conference 8 hours Technicians, Installers, Maintainers certified on the product. Technicians, Installers and Maintainers not On-Site Class Request If you are interested in having Mitel Global Education Services (GES) come to your location for technical training (courses listed below) please send an to the support team at technical_training@mitel.com with Onsite Training Request in the subject line or call option 6, then option 2. We require 3 months notice prior to the class start date in order to schedule an instructor and equipment.

10 s We Can Deliver On-Site Are: MiVoice Business Core I&M (5 day class, maximum 10 students) MiVoice Business Networking, Clustering and Resiliency (NCR) I&M (4 day class, maximum 5 students) I&M (5 day class, maximum 10 students) Mitel Will: * Provide instructor * Provide equipment, with the exception of student laptops * Provide all documentation Customer Will: * Provide a proper training facility * Provide a laptop for each student (in some onsite classes student will need to load software on their laptop to participate in class, please check with instructor prior to class if software will need to be installed.) * Provide connectivity * Have a contact be available the Sunday prior to class start date to meet instructor for equipment set up (set up takes approx. 3 hours). * Four weeks prior to class start date provide the following information to Global Education Services (technical_training@mitel.com): o First/Last name of all students attending class with their addresses. o Ensure that all students have their Mitel Connect account o Ensure all students have training accounts on Mitel s Learning Management System (Absorb). o Ensure all students complete al proper prerequisites for class. o Send address and contact name of where training will take place (required to ship equipment and course documentation). o Send information for a recommended hotel for the Mitel instructor. Cost: * fee is $22,000 per week. Note: Additional shipping costs will apply for courses conducted outside continental USA or Canada, please contact us for a quote. * Includes instructor s expense, documentation and equipment. * Class is confirmed ONLY when Global Education Services has received payment/po for onsite class. The support team will send an confirming the onsite class once payment has been processed. Cancellation Policy: * Cancel within 5 business days before class, 100% of total course fee and travel expenses. * Cancel within 10 business days before class, 50% of total course fee and travel expenses.