Addendum # 1 Cumberland County, PA CPE RFP Clarifications January

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Cameron McCarthy
5 years ago
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1 . Request for Submittal Extension ANSWER: All date references listed in the document for submittal deadline shall now be FRIDAY FEBRUARY, 20 at 2:00 PM. All other requirements remain the same. 2. Are we supposed to use the existing Cumberland County Avaya PBX to backend the 9 solution or is the RFP suggesting a new PBX be provided? ANSWER: It is envisioned that the currently-owned Avaya would be a part of a shared system. There would be two Avaya s: the one provided by this RFP would be the primary for the 9 and EOC areas, and serve as a secondary to the office areas. The current-owned Avaya would be primary for the office areas and serve as a secondary for the 9 and EOC areas. Secondary coverages would be in case of failure of the primary; seamless would be the ideal solution. 3. In Exhibit A: "Qty of Wireless Master Clock NTP ports in addition to the CPE requirements" 0 - Is this a misprint? There is no such device as a "Wireless Master Clock". ANSWER: Should read Qty of Master Clock NTP Ports in addition to the CPE requirements 0 4. Wiring Sec 7.: The Respondent must provide all host and remote PSAP wiring on the County side of the telephone demark. Sec. 7..: Dedicated Wiring The building prime electrical contractor is responsible for the dedicated wiring between the workstations and the data server room(s). Please clarify what wiring will the Respondent be responsible for? ANSWER: The building electrical contractor is providing all wiring between the workstations and the data server room(s), as per the drawing provided. The respondent will be responsible for all wiring after the LEC demark, with the exception of the wiring as noted. 5. Wiring Sec 7..4: Building Wiring It is the responsibility of the CPE contracted Respondent to supply the required GB Ethernet switches and connectivity to achieve the County s Telecommunication County s goals. All connectivity can be planned to be supported via Power over Ethernet (POE) Switches that are to be located in the common equipment room. Are all switches to be POE switches? Is the Respondent required to provide switches for devices other than those required for the 9 system such as phones in the EOC? If so, how many POE switches must be provided? ANSWER: The number of switches needed is to be determined by the respondent. It is the desire of the county to have as many phones in all areas utilizing POE switches. The county is not specifying the number of switches, allowing the respondent to determine the number of total ports on a switch and the number in use they wish to have on any given switch.

2 6. Wiring Sec 7..8: Patch Panel The Respondent must provide data patch panels for all cabling required supporting the solution. This will include, but not be limited to, workstation wiring, trunk ports, telco lines and all data wiring. These patch panels are intended to be used by the County or maintenance personnel for trouble isolation. If the Respondent is required to provide patch panels for all wiring besides what is used for the 9 system, how many patch panels must be provided? Is the Respondent required to terminate all wiring done by the prime electrical contractor also? How many cables are to be terminated? ANSWER: As stated the respondent to this RFP is responsible for all patch panels for this solution. The respondent should count all connections for the complete building telephone solution. The respondent should figure on terminating all wiring done by the prime electrical contractor that number can be found in the drawings. 7. If Respondent is required to provide the patch panels, are we to provide the jacks located at the positions too? Are we to provide jacks at other locations too? If so, how many? ANSWER: The respondent should count all connections for the complete building telephone solution. The respondent should figure on terminating all wiring done by the prime electrical contractor that number can be found in the drawings. 8. Master Timing Source Sec 7.8: A new Master Timing Source (MTS) is required to be included in this proposal. This was not listed in Exhibit A, was that an oversight? ANSWER: The respondent shall include the price of a Master Timing Source (MTS). A revised Exhibit A is attached to this addendum. 9. Ethernet Network Timing Protocol Sec 7.8.2: The MTS solution shall provide a synchronized timing source for all Respondent-provided CPE workstations and servers as well as interface to support the CAD, Radio Console, Radio Network Management and Logging Recorder systems time sync requirements. These critical NTP ports must not allow IP connectivity between ports and create an IP security threat. Within this response, include a description how isolation will be supported on the NTP ports. The quantity of ports is included in Exhibit A and does not include the quantity of ports to support the CPE equipment. Does this mean that we will need a total of 5 NTP Time Servers to cover the 0 listed in Exhibit A and 5 more to cover the E9 equipment, CAD, Radio Consoles, Radio Network Management and Logging Recorder? ANSWER: The County vision is that there would be one NTP Time Server for each of the prime list of equipment. (CPE, CAD, Radio Consoles, Radio Network Management, and Logging Recorder). If however, the Respondent needs more than one for building telephone solution, they should include that. The long term plan of the County is to have a geo-diverse system where each location would be able to stand on its own without reliance on the other location. With that in mind the County envisions that half of the total will be relocated to the second location at a later time. The Respondent should figure on these all being operational at this first site, but wired in such a way for ease of movement and no loss of ability during the move later.

3 0. PSAP Status Reader Board ( Optional ) Sec 8..3: What size reader board would the County like? ANSWER: The County is open to suggestions on size, one large enough to be seen from across the center.. Transient Voltage Surge Suppression Sec 0.3: Secondary TVSS devices must be installed to protect incoming and outgoing equipped ports that are, or could connect to, wireless or wireline private or leased line facilities, including CO POTS, 9-- trunks, DS facilities Ethernet, or County-owned CPE. Per Exhibit A, there will be 2 Digital T- s for 9 CAMA Ports, 2 Digital ISDN PRI s for PSTN access and 32 analog POTS Trunk Ports installed at the Primary Site. There are no circuits identified that will be located at the Backup Site ( once it is identified ). Is the Respondent required to provide more TVSS units than are listed in Exhibit A? The County is requiring a Spares Kit for the TVSS units. Would the County provide a recommended amount of spare TVSS units for the Digital circuits and the POTS circuits to be protected? ANSWER: The Respondent is responsible to provide the amount as listed in Exhibit A. The Spare Kit states in Exhibit A, two for each type of required that is the amount required to be in the Spare Kit. 2. Hardware Equipment Cabinets Sec 4.0: The customer will coordinate the location for shipping and staging of cabinets with the successful bidder. Will the Respondent be required to place and install the cabinets in the equipment room? Will the Respondent be required to install any equipment in the cabinets? ANSWER: The Respondent will be responsible to place and install all cabinets in the equipment rooms. The Respondent will NOT be required to install any equipment outside what is listed within this RFP. 3. Project Completion Date The project must be completed and all equipment fully operational on or before July 9 th 20. Respondent cannot find an award date of the RFP. Without an award date it is difficult to confirm we will meet the date. ANSWER: The Respondent should work from the go-live date backwards and provide a timeline that shows their requirements, to include an award date. The County anticipates an award of this RFP within 30 days after the submittal deadline. 4. Please provide clarification on how we should respond to the RFP. Should we follow the guidelines in Section or Section 4.4? ANSWER: Respondents shall follow Section Section 4.4 is stricken from the RFP. Replacement page 2 is attached to this addendum. 5. Respondent would like to confirm which Prevailing Wage Rate from Appendix A we are to use for our technicians? ANSWER: The Laborer category would be rate for telephone technicians.

4 EXHIBIT A EXHIBIT A SITE-SPECIFIC COMPONENT REQUIREMENTS Required Quantity of Call-taker / Dispatch 9-- Workstation with expandable phone with () 9 Touch Screen and () 9 Monitor, with Map Display and with Radio Shared Audio Required Quantity of Supervisor 9-- Workstation with explainable phone with () 9 Touch Screen and () 9 Monitor, with Map Display, with Radio Shared Audio and with MIS Report access Required Quantity of 9-- Workstations with explainable phone with () 9 Touch Screen and () 9 Monitor, with Map Display, with Radio Shared Audio with MIS Report access and Maintenance and Configuration access Required Quantity of Equipment Room Workstation with expandable phone with () 9 Monitor, with MIS Report access and Maintenance and Configuration access Required Quantity of (24) channel Digital 9-- CAMA Ports equipped at Primary Site Required Quantity of Digital 9-- CAMA trunks equipped at Primary Site 36 Required Quantity of (23B +D) channel Digital (PSTN Access) ISDN PRI ports equipped at Primary Site Lowest cost interface to County Avaya VoIP that support the transmission and reception of caller ID and ANI/ALI info between systems (23) paths minimum Required Quantity of Analog POTS Trunk ports with Caller ID equipped at the Primary Site Required quantity of Direct Inward Dialing (DID) numbers Directory Numbers (DN) that the CPE would support PSAP and EOC Supervisor (24) Feature Button Telephone Instruments / Multi- Line with add-on expandability EOC Agency (2) Feature Button with 2 line appearances 22 PSAP and EOC Agency Multi- Line Wireless Phones 4 PSAP Administration (2) Button A/V Telephone Instruments

5 Ethernet Switches required to support CPE and EOC telephone instruments CPE Respondent Determined Direct Inward Dialing Number capacity requirement 250 Required Quantity of CAD Ports (CAD, Logging Recorder, Third Party Mapping) Required Quantity of Redundant ALI Links 3 each site 2 each site Required Quantity of Network Color Laser Printers at the Primary location All Equipped Analog or Digital Ports Must Be Protected by TVSS Devices, CPE Respondent Is Required to Provide, Quantity Will Be Determined by CPE Respondent at the Host or PSAP Location. All Equipped Workstations Should Be Provisioned With 5 Video, Keyboard, Mouse and Audio Extension Cables CPE Respondent Determined Qty of Wall Mount Wireless small HH:MM:SS (6 digit) Time Digital Display units Qty of Wall Mount Wireless small HH:MM (4 digit) Time Display units 4 Qty of Wall Mount Wireless large HH:MM:SS (6 digit) Time Display units 4 Qty of Wall Mount Wireless large HH:MM (4 digit) Time Display units 2 Qty of Ceiling Mount Wireless large HH:MM:SS (6 digit) Back to Back (2) Display units Qty of Wireless Master Clock NTP ports in addition to the CPE requirements 0 6 Training and Support Requirements Quantity of Personnel Requiring End User Training 50 Quantity of Personnel Requiring Train the Trainer Training 8 Quantity of Personnel Requiring Administration/MIS Training 8 Hard Copies of End User Manuals 8 Soft Copies of End User Manuals 0 Hard Copies of System Maintenance Manuals 2 Soft Copies of System Maintenance Manuals 6 Spare Parts Kit Recommend Critical Spares Kit Respondent Defined

6 Spare Workstations (Uninstalled and un-licensed ) Spare Audio Radio Interface Module Spare Analog CAMA Modules Respondent Defined Spare Analog POTS Modules Respondent Defined Spare Monitors 9 Flat Screen - Touch screen 2 Spare Monitors 9 Flat Screen Non Touch screen Spare Keyboards 2 Spare Mouse 2 Spare 0 Feet Video, Keyboard, Mouse, Audio Spare TVSS Devices (Quantity Two for Each Type required) 2 Hardware Equipment Cabinets Total quantity of stand-alone Hardware Cabinets 25 Total quantity of shelves 2 Total quantity of left hand side panels 25 Total quantity of right hand side panels 25 Total quantity of tempered glass front doors. 7 Total quantity of vented front and back doors. 43 Total quantity of vertical power distribution units 3 Total quantity of horizontal power distribution units 2 Total quantity of vertical cable management/organizer 3 Total quantity of horizontal cable management/organizer 2 Total quantity of Keyboard, video, mouse 8 capacity Switches (KVM) 3 Optional Equipment

7 Reader Boards ACD Call Status display Workstation ACD Call Status display Workstation Genovation Keypad costs per workstation CPE Pictometry display cost per system and per workstation Alternate Higher Cost Trunking Solution to County Avaya PBX (VoIP or ISDN PRI QSIG) Avaya Feature Transparency Port and integration software Four PC Ports plus common keyboard arbitration device/cost per workstation Radio IRR cost per workstation Auto Greeting per workstation cost. Remote Updateable Recorder Announcement Add a module - Additional Access software and module cost VoIP Telephone Expansion Button Module Remote monitor and maintenance costs for workstations and system 5 Year Extended Maintenance ( Price break down by year starting at the end of warranty period)

8 Page 2 (REPLACEMENT) clocking and equipment cabinet solution. The County desires these documents to convey: An invitation for competitive offers of solutions from one service provider that will install and provide a CPE, network clocking and equipment cabinet solution that includes 24 x 7 on-site support within a two hour time frame. An invitation for competitive offers of solutions for only the hardware equipment cabinet portion of this RFP. The County will review the following types of proposals under this RFP: Combined totally designed and implemented solution providing total functionality as described in the technical sections of this RFP. Support Hardware equipment and installation of hardware equipment cabinets Structure of Technical Portion of the RFP The technical requirements portion of the RFP is divided into sections. Because the RFP invites innovation and collaboration, an integrated solution may meet the requirements called out in one section but not another. Respondents are invited to thoroughly read and understand all sections. 6.0 Through Telecommunication 4.0 Hardware Equipment Cabinets 4.3. Proposals Proposals will be accepted for a combined RFP response or for only the hardware portion. If a Respondent is only proposing support Hardware Equipment Cabinets, then the Respondent will indicate so by responding with the term not applicable in section 6 thru Requirements Compliance If the Respondent elects to respond to this RFP, then the responses such as compliance or noncompliance should be utilized in all sections, with the exception of not applicable, if the Respondent is only responding to or has elected not to respond to the hardware support requirements section. 5. Background 5.. Present Configuration

QUESTION (Answers listed below each in Red Type) Geo diversity is not required for this system and can be omitted.

QUESTION (Answers listed below each in Red Type) Geo diversity is not required for this system and can be omitted. REFERENCE page 8: System Reliability 2. The proposed system shall have geo-diverse soft switch components with the ability to alternate call routing when needed to respond to a disaster or high-call volume.