Outgoing Call -1: Basic Setting (Trunk Access)

Transcription

1 Contents Outgoing Call -1: Basic Setting (Trunk Access) Outgoing Call Overview 1-1 Making a Call (Basic) 1-2 Making a Call (Trunk Access) Idle Line Access Making a Call (Trunk Access) Idle Line Access Making a Call (Trunk Access) Idle Line Access Making a Call (Trunk Access) Idle Line Access Emergency Calls 2-2 Emergency Dial Table 2-3 Emergency Dial

2 Outgoing Call Overview Through PBX System Programming, it is possible to determine what destinations an extension user can call, and also the type of Trunk used to make the call. Network International Digital Trunk/CO Line (Trunk Group 01) Analogue Trunk/CO Line (Trunk Group 02) National Local Boss Sales man Worker

3 1-1 Making a Call (Basic) To make an outgoing (external) call, the user must access a Trunk. This is usually done by dialling 9 or 0 (Idle Line Access Code). Network Digital Trunk/CO Line (Trunk Group 01) Analogue Trunk/CO Line (Trunk Group 02) Destination 9 (or 0 )+ Destination number * 9 or 0= Idle Line Access Code Caller

4 1-2 Making a Call (Trunk Access) Idle Line Access -1 Each Trunk can be assigned a specific Trunk Group Number CO Line Settings Multiple Trunks can belong to the same Trunk Group. * Maximum number of [Trunk Group] per system -> 64

5 1-3 Making a Call (Trunk Access) Idle Line Access -2 Each Trunk Group can be assigned a COS (Class of Service) TRG Settings Each Trunk Group can be named. By default, each Trunk Group COS = 7. This COS prevents Trunk-to-Trunk calls and must be changed before calls are made. * Maximum number of [COS] per system -> 64

6 1-4 Making a Call (Trunk Access) Idle Line Access -3 The Idle Line Access Code is the number used to seize a trunk System - Numbering Plan - Main Features Tab Feature code for Idle Line Access Idle Line Access number can be 9 or 0 depending on your country.

7 1-5 Making a Call (Trunk Access) Idle Line Access -4 Trunk access can be set in priority order. When using the Idle Line Access feature, the Trunk Group assigned Priority 1 will be access first Local Access Priority Trunk Groups set in priority order. With the above setting, when an extension user dials 9, they will access an available trunk from Trunk Group 1. If no trunk is available, then Trunk Group 2 is selected etc. * Maximum number of [Local Access Priority] per system -> 64

8 2-1 Emergency Calls IMPORTANT: Correct Emergency Call programming is essential for users safety! Network Digital Trunk/CO Line (Trunk Group 01) Analogue Trunk/CO Line (Trunk Group 02) Emergency Services Boss Sales man Worker There should be no restriction on Emergency calls, and all extensions should be able to dial Emergency Services, regardless of any Toll Restriction policy used.

9 2-2 Emergency Dial Table Emergency Dial Table 7.4 Emergency Dial All appropriate emergency dial should be entered. Emergency Numbers may be dialled regardless of; Extension Dial lock setting Extension Call Limit Toll Restriction (TRS) Level of the calling Extension Account Code * Maximum number of [Emergency Number] per system -> 10

10 2-3 Emergency Dial Any Extension user who dials 9 will access Trunk Group 01 and can dial the Emergency Services regardless of Toll Restriction level or other limitations. Network Digital Trunk/CO Line (Trunk Group 1) Analogue Trunk/CO Line (Trunk Group 2) Emergency Services 9 + Emergency Service Number Boss Sales man Worker

11 Thank you! The END

12 Contents Outgoing Call - 2: TRS/Call Barring Outgoing Call Overview (TRS) 1-1 Assigning COS to an Extensions 2-1 Assigning TRS for Each COS 2-2 Assigning TRS Denied Codes 2-3 Assigning TRS Exception Codes 2-4 TRS Table Management 2-5 TRS Table Management (Option 1) 2-6 TRS Table Management (Option 2) 2-7 TRS Table Management (Option 2) 2-8 TRS Table Management (Option 2) 3-1 Call Barring (External - Overview) 3-2 Call Barring (External - PBX Setting) 4-1 Call Barring (Internal - Overview) 4-2 Call Barring (Internal - PBX Setting)

13 Outgoing Call Overview (TRS) By setting the Class of Service (COS) and Toll Restriction Level (TRS) of each extension, the destinations which the extensions can call can be controlled Dest. Network International xxxxx Boss Cellular Phone Digital Trunk/CO Line (Trunk Group 01) Analogue Trunk/CO Line (Trunk Group 02) National 0 + Dest xxxx Dest xxxx Local All Calls -National -Local Local only Boss Sales man -Boss Cellular Phone Worker

14 1-1 Assigning COS for Extensions Assigning COS (Class of Service) to An Extension. The COS which an extension belongs to determines which services, features, extension, trunks and destinations an extension can call. Basically, the COS setting controls the behaviour and privileges of an Extension user Extension Settings Extensions are assigned a specific COS. * Maximum number of [COS] per system -> 64

15 2-1 Assigning TRS for Each COS Assigning the Appropriate TRS Level for Each COS COS Settings A different TRS level can be assigned per COS and per Time Service Mode. Indicates which TRS level is used when the Extension Lock feature is used. Indicates which TRS level is used when the System Speed Dial feature is used. TRS Level 7 means that only Intercom and Emergency calls can be made. TRS Level 1 means that all calls can be made (no restrictions). (TRS Levels 1 and 7 cannot be changed.)

16 2-2 Assigning TRS Denied Codes Setting the Dialling Restrictions (Denied Code). 7.1 Denied Code TRS Level 2 prevents numbers starting with; -00 : International -07 : Cellular Phones -09 : Premium Rate Services from being dialled. TRS Level 3 prevents numbers starting with; -0 : National -141 : Network Services -Any numbers denied by TRS Level 2 codes (00,07,09) from being dialled. * Maximum number of [Denied Code] per Level -> 100

17 2-3 Assigning TRS Exception Codes Setting Denied Code Exceptions. In our example, you may wish for the Sales team to be able to call the Bosses mobile, even though the Sales team are not usually allowed to make calls to Mobiles. This can be done via the Exception Table. 7.2 Exception Code This Exception applies to Level 2 only. Level 3 will not be able to call the mobile. * Maximum number of [Exception Code] per Level -> 100

18 2-4 TRS Table Management TRS Table Mode Options It is possible to configure the TRS Denied Code Table to behave in two different ways. 7.5 Miscellaneous TRS Table Mode for Level N(N=2_6) Option 1 (Default) : Each Denied Table is applied sequentially to the next table. What is denied in Table 2 is also denied in all other tables, etc. Option 2 : Each Denied (and Exception) Table does not affect other Denied/Exception tables. Table 2 does not affect other tables, etc.

19 2-5 TRS Table Management (Option 1) Option -1 (Default) 7.1 Denied Code Example : A PT with TRS Level-4 can dial numbers starting with 03 and 04, but not 00, 01,02 etc Follow Level 2 Follow Level 2,3 Follow Level 2,3,4 Follow Level 2,3,4,5 Follow Level 2,3,4,5,6 TRS-2 TRS-3 TRS-4 TRS-5 TRS-6

20 2-6 TRS Table Management (Option 2) Option Denied Code TRS Level-4 Exception table also applies to this column only Example : A PT with TRS Level-4 (see highlighted column) cannot dial numbers starting 00 or 02, but can dial 01, 03, 04 etc. Follow this Level only Follow this Level only Follow this Level only Follow this Level only Follow this Level only TRS-2 TRS-3 TRS-4 TRS-5 TRS-6

21 2-7 TRS Table Management (Option 2) Option -2 Denied / Exception Code Programming 7.1 Denied Code This setting example refers to the following slide Exception Code

22 2-8 TRS Table Management (Option 2) Option -2 Can be Used to Provide the Following TRS Service. Example: Ext103(TRS-4) can dial International numbers starting with 00 (Exception Table), but is Denied dialling National numbers starting with 0. TRS 2 Denied Code Exception Code TRS ,02,03,04 TRS TRS 5 0 TRS 6 0,1,2,3,4 00(International) 0(National) Description Ext.101 (TRS 2) Allowed Allowed General manager Ext.102 (TRS 3) Not Allowed Allowed National sales manager Ext.103 (TRS 4) Allowed Not Allowed International sales manager Ext.104 (TRS 5) Not Allowed Not Allowed Workers-1 (City call only) Ext.105 (TRS 6) Not Allowed Not Allowed Workers-2 (Limited City call only)

23 3-1 Call Barring (External - Overview) Barring Extensions from Using Selected Trunk Groups. By setting the External Call Block Feature, Extensions belonging to a certain COS can be denied access to specific Trunk Groups. TR-G 01 TR-G 03 Network Local TR-G 02 International National Boss COS1 All Calls National + Local Sales COS2 Worker COS3 Local only The setting example for the above appears on the next slide.

24 3-2 Call Barring (External - PBX Setting) External Call Block - PBX Settings Referring to the previous slide, this slide shows how Extension which have been assigned a specific COS can be prevented from using specific Trunk Groups External Call Block External Call Block can be set per Time Service Mode. Blue : Block White : Non Block COS 1 can access all Trunk Groups. COS 3 can access all Trunk Groups, Except TR-G02 and TR-G03. COS 2 can access all Trunk Groups, Except TR-G03. * Maximum number of [TR-G (Trunk Group )] per system -> 64

25 4-1 Call Barring (Internal - Overview) Restricting different extensions from calling each other. You may find it necessary to prevent certain extensions calling other specific extensions. For example, The Boss may want to call a worker, but the Boss does not want workers to call him. Boss COS1 Boss can call Sales or Worker. Sales COS2 Worker COS3 Sales can call Boss or Worker. Worker can call Sales only.

26 4-2 Call Barring (Internal - PBX Setting) PBX Setting By using the Extension COS setting, it is possible to block calls between extensions. (Internal Call Block) Internal Call Block COS 3 cannot make calls to COS 1.

27 Thank you! The END

28 Contents Outgoing Call - 3: ARS Automatic Route Selection Outgoing Call Overview (ARS) 1-1 Outgoing Call Flowchart (Basic) 1-2 Automatic Route Selection Setting (ARS Mode Setting - 1) 1-3 Automatic Route Selection Setting (ARS Mode Setting - 2) 1-4 ARS Exception Table 1-5 ARS Leading Number 1-6 ARS Routing Plan Time 1-7 ARS Routing Plan Priority 1-8 ARS Carrier Setting 1-9 ARS Trunk Group Setting 1-10 ARS Trunk Group Setting (PBX Setting) 1-11 Tenant based ARS (From software Version 5)

29 Outgoing Call Overview (ARS) It is common for different Network Carriers to offer different tariffs for different types of calls. It is cost effective to have a range of carriers providing the best price for each type of call. The PBX can automatically select the most appropriate carrier based on the dialled number Dest. Boss Cellular Phone Cellular Phone Adaptor Network International xxxxx 0 + Dest. National xxxx Local Dest xxxx User The ARS feature is used after any Toll Restriction Service checks have been processed by the PBX.

30 1-1 Outgoing Call Flowchart (Basic) Extension User makes a Trunk call. 1 Ext is allowed to call via TRS? No Call is Denied. Leading Number in Leading Table? No Call is made without ARS. Yes Yes ARS is ON? No Call is made without ARS. ARS Checks Routing Plan Table. Yes Available Carrier? No Call is made without ARS. Dialled Number in Exception Table? Yes Call is made without ARS. Yes ARS modifies dialled number. No 1 Call is Made via ARS

31 1-2 Automatic Route Selection Setting ARS Mode Setting : PBX (ARS) System Setting ARS Mode : - Off : ARS is not used - Local Access : ARS Used for Idle Line Access Mode (Dial 9 ) only - Any CO access : ARS is used for any Trunk Access ( 9, 801 etc)

32 1-3 Automatic Route Selection ARS Mode Setting : PBX (ARS) System Setting What happens if no carrier can be found? : The PBX can be set to use Idle Line access or Disconnect.

33 1-4 ARS Exception Table Any dialled numbers which start with the digits stored in the ARS Exception Table will be dialled without ARS modification. 8.6 Leading Number Exception Telephone numbers that will avoid using the ARS feature. Ext (DDI/DID) The call is made without ARS * Maximum number of [Leading Number Exception] per system -> 200

34 1-5 ARS Leading Number Any dialled numbers which start with the digits stored in the ARS Leading Number Table are routed via the programmed Routing Plan. 8.2 Leading Number From this PBX setting example, you can see that numbers starting with 0 and which have a further 10 digits, are set to use Routing Plan 2. Ext (DDI/DID) The call is made with ARS. Route 2 * Maximum number of [Leading Number ] per system ->

35 1-6 ARS Routing Plan Time Each Routing Plan configured to use a different carrier depending on the day or time. (Useful if a different carrier gives cheaper off-peak or weekend rates etc.) In the setting examples shown here and in the following slide, it is possible to see how different carriers can be selected for the time of day and also day of the week. 8.3 Routing Plan Time Routing Plan : Which carrier is selected. * Maximum number of [Routing Plan Number] per system -> 16 Carrier 1 Day Ext (DDI/DID) Routing Plan Time Night Carrier 2

36 1-7 ARS Routing Plan Priority Carrier Selection : Weekday Referring to the previous slide, the PBX setting for carrier day selection is shown here. 8.4 Routing Plan Priority Different Carrier can be selected for different days of the week. You can also set a backup carrier if your 1st priority carrier is not available. 8.4 Routing Plan Priority (Priority 1 to 6 can be used.)

37 1-8 ARS Carrier Setting Different Carriers and their access codes can be entered in the Carrier Table. 8.5 Carrier The dialled number is modified by the set command (Example CH ). Ext (DDI/DID) For each Carrier It is common for Carriers to perform any necessary routing based on the Caller number the Carrier Access Code may not be required for all Carriers. ARS Routing Plan 2 Carrier Modification For more details, please refer to the Feature Guide. C : Carrier Access Code G : Authorization Code H : Dialled Number (After digits removed) P : Insert a Pause (Useful if waiting for a 2nd Dial Tone etc) Carrier

38 1-9 ARS Trunk Group Setting It is possible to set which Trunk Groups are available for each carrier. You can ensure that certain Carriers only use specific Trunk Groups. Calls to Cellular Phones can be routed to a specific trunk group (TR-G04). Boss Cellular Phone Cellular Phone Adaptor The call is made with ARS. Network International National Local TR-G01 to 03 : Trunk group for International, National, Local calls etc. TR-G04 : Trunk group for calls to Cellular Phones. User

39 1-10 ARS Trunk Group Setting PBX Setting : Relationship between Carrier and Trunk Group 8.5 Carrier Carrier Tab * Maximum number of [Carrier] per system -> 10 Only TR-G04 is available for Carrier4 (Cellular Phone Adaptor). 8.5 Carrier TRG 1 16 Tab

40 1-11 Tenant based ARS If ARS is enabled for tenants, the following ARS Leading Digits are applied. Tenant or more Leading Digits Table Tenant Select ARS mode for each tenant 4 mode Tenant 1: ARS Leading Table (Tenant independent table) Tenant 2: ARS Off Tenant 3: ARS Leading Table (Tenant independent table) Tenant 4: ARS Leading Table (Tenant independent table) Tenant 5-8: ARS Off Initial setting * = Same as System settings (ARS Leading Table )

41 Thank you! The END