UNIVERGE SV8100 Issue 13.0

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1 Line Preference Description Line Preference determines how a multiline terminal user places and answers calls. Line Preference has two types: Incoming Line Preference or Outgoing Line Preference. Incoming Line Preference Incoming Line Preference establishes how a multiline terminal user answers calls. When a call rings the multiline terminal, lifting the handset answers either the ringing call (for Ringing Line Preference) or seizes an idle line (for Idle Line Preference). The idle line can provide either Intercom or trunk dial tone (see Outgoing Line Preference below). Ringing Line Preference helps users whose primary function is to answer calls (such as a receptionist). Idle Line Preference is an aid to users whose primary function is to place calls (such as a telemarketer). Outgoing Line Preference Outgoing Line Preference sets how a multiline terminal user places calls. If a multiline terminal has Outgoing Intercom Line Preference, the user hears Intercom dial tone when they lift the handset. If a multiline terminal has Outgoing Trunk Line Preference, the user hears trunk dial tone when they lift the handset. Outgoing Line Preference also determines what happens at extensions with Idle Line Preference. The user hears either trunk (dial 9) or Intercom dial tone. Auto-Answer of Non-Ringing Lines With Auto-Answer of Non-Ringing Lines, an extension user can automatically answer trunk calls that ring other extensions (not their own). This would help a user that has to answer calls for co-workers that are away from their desk. When the user lifts the handset, they automatically answer the ringing calls based on Trunk Group Routing programming. The extension user s own ringing calls, however, always have priority over calls ringing other co-worker s extensions. Conditions If a multiline terminal extension has more than one call ringing its line keys, Ringing Line Preference answers the calls on a first-in first-answered basis. DILs do not affect Incoming Line Preference operation. Trunks ring extensions according to Ring Group programming. If an extension gets trunk dial tone when the user lifts the handset, the system uses the dial 9 routing to select the trunk. This bypasses ARS. Line Preference

2 Issue 13.0 UNIVERGE SV8100 Default Setting Enabled System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Direct Inward Line (DIL) Ring Groups Trunk Groups Line Preference

3 Guide to Feature ming The 1, 2 and 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming. 1 these are the most commonly assigned programs for this feature. 2 these are the next most commonly assigned programs for this feature. 3 these programs are not often assigned and require an expert level working knowledge of the system to be properly assigned. Name Description/Comments Assigned Data Trunk Group Trunk Group For Auto-Answer of Non-Ringing Lines, assign trunks to trunk groups. This is part of Trunk Group Routing programming. Trunk Group : 0~100 Priority : 1~200 (default = Trunk Group 1, with priority in ascending order) Trunk Group Routing Priority Order Set the priority order number (1~4). 0 = Not Specify 1~100 : (Trunk Group ) 1001~1100 : ( Route Table ) Route 1, Order 1 = 1 (Trunk Group 1) Order s 2, 3, 4 = 0 (Not Specified) All Other Routes (2~100) and Order s (1~4) = 0 (Not Specified) Line Preference

4 Issue 13.0 UNIVERGE SV8100 Name Description/Comments Assigned Data Trunk Access Map Setup For Outgoing Line Preference and Auto-Answer of Non-Ringing Lines, set up the Trunk Access Maps. 0 = No access 1 = Outgoing access only 2 = Incoming access only 3 = Access only when trunk 4 = Outgoing access and access when trunk 5 = Incoming access and access when trunk 6 = Incoming and Outgoing access 7 = Incoming access, outgoing access and access when trunk Trunk Access Maps: 1~200 Access Maps 1~200 = Trunk Ports 1~200 assigned with option 7 access (incoming and outgoing access and access when trunk is ) Basic Extension Data Setup Outgoing Trunk Line Preference Turn Off or On an Outgoing Trunk Line Preference for extensions. 0 = Off 1 = On (default = 0) Multiline Telephone Basic Data Setup Ringing Line Preference for Trunk Calls Enable Idle or Ringing Line Preference for trunk calls sets Intercom (0) or trunk (1) call priority. 0 = Idle 1 = Ringing Trunk Access Map for Extensions For Outgoing Line Preference and Auto-Answer of Non-Ringing Lines, assign trunk Access Maps to extensions. Trunk Access Maps: 1~ Class of Service Options (Answer Service) Automatic Off-Hook Answer Turn Off or On an extension user ability to use Universal Auto Answer (no service code required). 0 = Off 1 = On (default = 0 for COS 1~15) System Options for Incoming Calls Incoming Call Priority Determine if Intercom calls or trunk calls have answer priority when both are ringing simultaneously. 0 = Intercom call priority 1 = Trunk call priority Line Preference

5 Name Description/Comments Assigned Data Incoming Extension Ring Group Assignment Assign extensions to ring groups. Auto-Answer for Non-Ringing Lines only works for trunks that do not ring an extension. Maximum eight digits Extensions 101~108 (first eight ports) ring for incoming Ring Group 1 calls. No other extensions ring for incoming Ring Group 1 calls Incoming Trunk Ring Group Assignment Assign trunks to ring groups. Auto-Answer for Non-Ringing Lines only works for trunks that do not ring an extension. Incoming Group for Day/Night Mode (1~8): 0 (No Setting) 001~100 (Incoming Group) 102 (In-Skin/ External Voice Mail or VM8000 InMail) Universal Answer/Auto Answer Let an extension user automatically answer trunk calls that ring other extensions. When the user lifts the handset, they automatically answer the ringing calls based on Trunk Group Routing programming (defined in 14-06). Maximum eight digits Day/Night Mode 1~8 Route Table 0~100 (default = 0) Operation Ringing Trunk or intercom (ICM) call: Lift the handset or press Speaker. The setting assigned for and determines which call is answered first. Line Preference