Sopho-S/iS3000 Series

Transcription

1 Avaya Modular Messaging Configuration Note Version G (1/10) PHILIPS SOPHO (EMEA) Sopho-S/iS3000 Series SOPHO Message Application Server Return to Operator Voice Boards Call ID MinimumSoftware Release 730 Minimum Software See section 2.0 With In-band integration, one pathway between the PBX and the Message Application Server transmits both call information and voice communications MAS Requirements 1 Release Note: Should features of the integration not function optimally when integrated to a PBX or MM that may be operating on an unsupported software release as defined Section 2.0 and 3.1, customers will need to upgrade their PBX and/or MM to a supported software release. PBX Requirements 1.0 METHOD OF INTEGRATION With Inband integration, one pathway between the PBX and the Avaya Message Application Server (MAS) transmits both call information and voice communications. The pathway is provided by 2-wire analog singleline circuits that connect to Dialogic card in the MAS. Each Dialogic port simulates 2-wire analog lines. Calls to the MAS ports are preceded by the called party information from the PBX in DTMF format. The MAS then answers and plays the appropriate greeting. 2.0 AVAYA MESSAGE APPLICATION SERVER REQUIREMENTS Dialogic D/41 or D/120 cards (4 and12 ports/cards) Software Releases 1 : 1.1, 2.0, 3.0, 3.1, 4.0, 5.x 3.0 PBX HARDWARE REQUIREMENTS One analog extension circuit and line cord per MAS port 3.1 PBX SOFTWARE REQUIREMENTS Minimum software 1 : 730 The FVM protocol (Offhook Voice mail) installed Correct service dongle if required Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA Inc. experience configuring its systems. These notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products. Please understand that you may experience a problem not detailed in a Configuration Note. If so, please notify the Technical Assistance Center at (800) , and if appropriate we will include it in our next revision. AVAYA Inc. accepts no responsibility for errors or omissions contained herein.

2 Philips Sopho 2 Supported integration features 4.0 SUPPORTED INTEGRATION FEATURES Items are supported System Forward to Personal Greeting All Calls Ring/no answer Busy Busy/No Answer [ ] Station Forward to Personal Greeting All Calls [ ] Ring/no answer [ ] Busy [ ] Busy/No Answer [ ] Auto Attendant Call Me Direct Call External Call ID (ANI) [ ] Find Me [ ] Internal Call ID Message Waiting Multiple Call Forward [ ] Multiple Greetings [ ] Multiple Return to Operator N+1 [ ] Outcalling Configuring the Sopho to integrate 5.0 CONFIGURING THE SOPHO TO INTEGRATE Assigning the facility class mark voice_mail_server to the related DNR activates the voice mail service. The on-hook protocol is offered by default. The required off-hook protocol is selected by additionally setting system option off_hook_voice_mail_protocol. A dongle with a voice mail Server license is required to access a voice mail server using the off hook protocol. The Integration information is passed in-band across the 2-wire extension lines. The message format detailed below can be configured by the PBX and sent across the line using DTMF tones. Programming forward to personal greeting 5.1 PROGRAMMING FORWARD TO PERSONAL GREETING Each extension can be programmed by the user to divert to the pilot number of the MAS. The following call-diversion types are available on the Sopho. Immediate or All Calls, also known as "call forward," will forward all calls. Busy Diversion will divert calls to a specified extension when the user is on the phone. This can be specified by the user for all calls or by the system manager for external calls, internal calls, or all calls.

3 Philips Sopho 3 A mailbox user will typically have internal calls forwarded on Busy to the MAS and may also forward external calls if a secretary is not available. Ring-no-Answer will divert a call if the user does not answer his phone within a specified time (usually 15 seconds). This can be specified by the user for all calls or by the system manager for external calls, internal calls, or all calls. A mailbox user will typically have internal calls forwarded on RNA to the MAS and may also forward external calls if a secretary is not available. FVM Protocol 5.2 FVM PROTOCOL Precondition: The VMS DNR is marked as Voice_mail_server and the system option off_hook_voice_mail_protocol is set and licensed. When a call is made to the Sopho to the Voice Mail Server, the Sopho will wait for the Voice Mail Server to answer the call then the Sopho will wait for approx. 1 Sec (+/- 20%) before it sends additional information (as DTMF digits to the Voice Mail Server. During transmission of that information, the caller still hears ring tone. After having transmitted the additional information, the Sopho will connect the caller. The additional information consists of the following DTMF digits. Diversion cause: one of the following digits 0 = no Diversion 1 = Diversion on Busy 2 = diversion on no reply 3 = Other diversion cause (e.g. follow me) Calling party type; one of the following digits: 0 = External party, identified by route number 1 = Internal party 2 = External party, identified by calling line ID. Calling number; the call initiator Internal call (calling party type = 1) contains up to 20 digits (0..9,#,*) representing the number of the extension or operator. External calls identified by route number (calling party type = 0) contains up to 20 positions, one or more decimal digits representing the route number of the trunk line, followed by a asterisk, followed

4 Philips Sopho 4 by one or more decimal digits representing the line number of the trunk line. External calls identified by calling line ID (calling party type = 2) contains up to 20 digits (0..9,#,*), representing the unrestricted calling line ID of the calling party. If the calling line ID is restricted (Only available in s/w 740 and above), route and line number are displayed instead of calling line ID. Identifier: Digit A Called number: the number of the called party Non-diverted calls contain up to 20 digits, representing the number of the voice mail server. Diverted calls contain up to 20 digits representing the number of the diversion initiator. Stop Digit: Digit C 6.0 CONFIGURING THE MESSAGE APPLICATION SERVER Configuring the MAS Configuring the MAS platform for proper PBX integration requires configuring several menus accessed within the Voice Mail System Configuration application. Access the Voice Mail System Configuration application from the MAS program group. Access the Voice Mail Domain, and then select PBXs Other Access the General tab and set the following values: Go Off Hook when Port Disabled = Enable by checking the box Pause before Digits (ms) = 2500 Pause Interval for Comma in Dial String (ms) = 2000 DTMF Inter-Digit Delay during Dialing (ms) = 80 DTMF Length during Dialing (ms) = 80 DTMF Inter-Digit Delay during Detection = 40 Access the Call Transfer folder and set the following values: Transfer Mode = Blind Transfer Prefix Code = &,XD (supervised transfer) Transfer Release Code when Busy = &, Transfer Release Code when No Answer = &, Transfer Release Code when Reject = &, Flash Time Interval (ms) = 120

5 Philips Sopho 5 Enable Call Progress = X Start Delay for Call Progress (ms) = 1000 Access the Hangup Detection folder and set the following values: Support NOTE for MM 1.1 & 2.0 only: Limit Requests should be checked. Maximum Requests per Minute should be set for 200. Maximum Continuous Tone before Hanging Up (ms) = 6000 Hangup String = <leave blank> Hangup String Timeout (ms) = 0 Minimum Duration For Drop in Loop Current (ms)= 300 Maximum Silence before Hanging Up (ms) = 6000 Access the Message Waiting Indicator (MWI) tab Enable Message Waiting Indicator (MWI) = Enable by checking the box MAS MWI Server = Enter the name of the MWI server created during the installation procedure. LIMIT Requests = Leave Unchecked Maximum Requests per Minute = <grayed out> Message Application Servers that Support MWI = This box should contain a list of MAS servers capable of placing MWI requests. Return to the Voice Mail System Configuration window, and select Voice Servers and access Telephony Interface (Analog). Select the Analog tab to configure the selected port(s) on your Voice Server as follows: - Playback Volume = 2 (Default) - Number of Ports = Enter the number of ports in your system Note: The MAS service must be restarted to allow port enabling - Enable the port(s) by checking the Box field next to the Port field - Extension = Enter the extension number assigned to each port - Incoming Ring Count = 1 - Primary ID = Leave Blank - Secondary ID = Leave Blank Return to the Voice Servers section and access PBX Integration. Access the General page. Select Inband as the integration type. Access the Inband property folder. Insure the following settings: Maximum Inter-digit Gap (ms) = 400 Pause before Inband Digits (ms) = 1000 DTMF On Time (ms) = 50 Search Entire String for Reason Code = Leave Blank Location of Inband reason code = 1 Log Inband Packets = Enable by checking the box Fixed Length Packets = leave blank Filler Character = <None>

6 Philips Sopho 6 Delimiter Character = A Right Alignment of Digits in a Field = Leave Blank Request String Supported = Leave Blank Access the Protocol Settings button within the same tab and set the following values: Show Advance Call Packet Type = Leave Blank Call Packet Type = Divert: Code 1 = 31 Code 2 = 32 Code 3 = 30 No Answer Ext: Code 1 = 21 Code 2 = 22 Code 3 = 20 Busy Ext: Code 1 = 11 Code 2 = 12 Code 3 = 10 Direct Call: Code 1 = 01 Code 2 = 02 Return to the Inband tab and access the MWI Settings button within the same tab and set the following values: Port Group Name = Select the port group to be used for MWI Max. MWI Sessions = Enter the maximum number of MWI sessions allowed at one time. The Default value is 1. Indicator On/Off signals must use same port = Leave Blank Trunk Id = Leave Blank Indicator On: Prefix = xx Suffix = Leave Blank Indicator Off: Prefix = xx Suffix = Leave Blank

7 Philips Sopho 7 Note: Confirm the MWI On/Off values of Prefix xx with the PBX engineer. After making these changes, return to Configuring the voic system within the S3400 Message Server Installation guide. Ensure you are prompted to restart the Message Application Server services to apply these changes. CHANGE HISTORY Revision Issue Date Reason for Change Version A 06/17/04 GA as per successful CI process Version B 09/16/04 Updated to meet MM R2.0 Version C 04/11/06 Updated to meet MM R3.0 Version D 05/05/08 Updated to support MM 4.0 Version E 2/02/09 Updated to support MM 5.0; Limit Requests for MWI changed in Section 6.0 Version F 07/09 Updated to support MM 5.1 Version G 01/19/10 Added note indicator to titles of Section 2.0 and 3.1; added corresponding note in sidebar; removed word supported in same sections for MAS releases and PBX Software releases. Removed Draft lines from Change History AVAYA Inc. All rights reserved. All trademarks identified by the, SM and TM are registered trademarks, servicemarks or trademarks respectively. All other trademarks are properties of their respective owners. The above information is based on knowledge available at the time of publication and is subject to change without notice. Printed in U.S.A. AVAYA Inc McCarty Blvd Milpitas, CA (408)