NetBackup Appliance Safety and Maintenance Guide

Transcription

1 NetBackup Appliance Safety and Maintenance Guide Release NetBackup 52xx and 5330

2 NetBackup Appliance Safety and Maintenance Guide Documentation version: Legal Notice Copyright 2016 Veritas Technologies LLC. All rights reserved. Veritas and the Veritas Logo are trademarks or registered trademarks of Veritas Technologies LLC or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This product may contain third party software for which Veritas is required to provide attribution to the third party ( Third Party Programs ). Some of the Third Party Programs are available under open source or free software licenses. The License Agreement accompanying the Software does not alter any rights or obligations you may have under those open source or free software licenses. Please see the Third Party Legal Notice Appendix to this Documentation or TPIP ReadMe File accompanying this product for more information on the Third Party Programs. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Veritas Technologies LLC and its licensors, if any. THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. VERITAS TECHNOLOGIES CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR and subject to restricted rights as defined in FAR Section "Commercial Computer Software - Restricted Rights" and DFARS , et seq. "Commercial Computer Software and Commercial Computer Software Documentation," as applicable, and any successor regulations, whether delivered by Veritas as on premises or hosted services. Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement.

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4 Technical Support Technical Support maintains support centers globally. Technical Support s primary role is to respond to specific queries about product features and functionality. The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within the company to answer your questions in a timely fashion. Our support offerings include the following: A range of support options that give you the flexibility to select the right amount of service for any size organization Telephone and/or Web-based support that provides rapid response and up-to-the-minute information Upgrade assurance that delivers software upgrades Global support purchased on a regional business hours or 24 hours a day, 7 days a week basis Premium service offerings that include Account Management Services For information about our support offerings, you can visit our website at the following URL: Contacting Technical Support All support services will be delivered in accordance with your support agreement and the then-current enterprise technical support policy. Customers with a current support agreement may access Technical Support information at the following URL: Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to replicate the problem. When you contact Technical Support, please have the following information available: Product release level Hardware information Available memory, disk space, and NIC information

5 Operating system Version and patch level Network topology Licensing and registration Customer service Router, gateway, and IP address information Problem description: Error messages and log files Troubleshooting that was performed before contacting Technical Support Recent software configuration changes and network changes If your product requires registration or a license key, access our technical support Web page at the following URL: Customer service information is available at the following URL: Customer Service is available to assist with non-technical questions, such as the following types of issues: Questions regarding product licensing or serialization Product registration updates, such as address or name changes General product information (features, language availability, local dealers) Latest information about product updates and upgrades Information about upgrade assurance and support contracts Advice about technical support options Nontechnical presales questions Issues that are related to CD-ROMs, DVDs, or manuals

6 Support agreement resources If you want to contact us regarding an existing support agreement, please contact the support agreement administration team for your region as follows: Worldwide (except) Japan Japan

7 Contents Technical Support... 4 Chapter 1 General safety guidelines Product safety information Symbol conventions Identifier conventions High-voltage precautions ESD (Electrostatic Discharge) Combustible gas Batteries Lasers Optical fibers Chapter 2 Detailed safety guidelines Rack installation guidelines Precautions when troubleshooting with the power turned on Lifting heavy objects Binding signal cables Chapter 3 Maintenance guidelines Basic maintenance Maintenance requirements and time frames Maintenance tools Maintenance log Chapter 4 NetBackup 5220 appliance details Dimensions NetBackup 5220 Appliance front and rear panels - details NetBackup 5220 disk drive LEDs PCIe add-in card slot designations Product documentation... 38

8 8 Contents Chapter 5 NetBackup 5230 appliance details NetBackup 5230 Appliance dimensions and weight NetBackup 5230 Appliance front panel NetBackup 5230 Appliance front panel LEDs NetBackup 5230 and 5330 Appliance disk drive LEDs NetBackup 5230 Appliance rear panel NetBackup 5230 Appliance Ethernet port LEDs NetBackup 5230 Appliance FTMS support NetBackup 5230 product documentation Chapter 6 Chapter 7 NetBackup 5220 and 5230 storage shelf details NetBackup 5220 and 5230 Storage Shelf description NetBackup 5220 and 5230 Storage Shelf dimensions and weight Appliance and storage shelf connections Storage Shelf disk drive LEDs NetBackup 5330 compute node and storage shelves details NetBackup 5330 compute node overview NetBackup 5330 compute node PCIe card configurations NetBackup 5330 storage shelves and disk drives NetBackup 5330 cables and connectors Verifying operations Chapter 8 PCIe add-in cards About the external RAID controller About the 2-port 8 Gb FC HBA About the dual-port 10 Gb Ethernet card Chapter 9 Troubleshooting Appliance-induced shut down Temperature issues Chassis issues Power supply module issues Appendix A Technical references Environmental specifications Technical specifications... 72

9 Contents 9 Regulatory and compliance information Index... 75

10 10 Contents

11 Chapter 1 General safety guidelines This chapter includes the following topics: Product safety information Symbol conventions Identifier conventions High-voltage precautions ESD (Electrostatic Discharge) Combustible gas Batteries Lasers Optical fibers Product safety information This document applies to boards, the chassis, and installed peripherals. To prevent bodily injury, electrical shock, fire, and equipment damage, read this document carefully. Observe all warnings and precautions before installing or maintaining the devices. The device should be installed and serviced only by technically qualified persons. Please adhere to the guidelines and the assembly instructions in this guide and in the appliance and the storage shelf manuals. The guidelines and instructions ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components that are specified in this guide. Use of other products or components:

12 12 General safety guidelines Symbol conventions Voids the UL Listing Voids the regulatory approvals May result in noncompliance with product regulations in the region(s) where the product is sold or used May void the product warranty Symbol conventions Warning symbols remind you of safety precautions to be followed during installation and maintenance operations. Table 1-1 Warning symbols Symbol Description Indicates a hazard with a high level of risk that may result in death or serious injury. Indicates a hazard with a medium or a low level of risk, that can result in minor or moderate injury. Indicates a potentially hazardous situation, which if not avoided, could result in equipment damage, data loss, performance degradation, or unexpected results. See Identifier conventions on page 12. Identifier conventions The following table describes warning and safety identifiers.

13 General safety guidelines Identifier conventions 13 Table 1-2 Identifier Warning and safety identifiers Descriptions Electrostatic discharge (ESD) prevention identifier. To avoid electrostatic injuries or damage you must take strict ESD-preventive measures such as wearing ESD-preventive gloves or an ESD preventive wrist strap. Weight warning identifier. You must pay attention to the weight of a device before moving it. Warning identifier against inserting and removing system disks. You should not insert or remove system disks without following proper procedures. Power warning identifier. You must shut off all power sources when turning off a device. Identifier for reading the manual. You must read the manual before operating a device. Example: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11 Drive identifier. Indicates the ID number of the slot where a disk drive resides. See High-voltage precautions on page 14.

14 14 General safety guidelines High-voltage precautions High-voltage precautions A high-voltage power supply provides power for the device. Direct or indirect contact (through damp objects) with a high-voltage power supply (including the main power in a building) can result in fatal danger. When installing the AC power supply, follow standard safety regulations. Personnel who install the AC power supply must be qualified to perform high voltage and AC operations. Do not wear conductive objects such as a watch, chain, bracelet, or ring during the operation. Switch off the power supply immediately if you find water in the cabinet or if the rack is damp. Make sure that the device is kept away from water when being operated in a damp environment. Improper operation on a high-voltage power supply may result in fire and electric shock. To connect and route the AC cables through a certain area, you must follow standard rules and regulations. Personnel must have an up-to-date certificate for operating high voltage and AC power devices. You must use insulated tools when operating on high voltage and AC power. Do not install or remove a power cord or PDU cord when the power is turned on. Minimal contact between the core of the cord and a conductor can generate an electric arc or spark, to cause a fire or injury.

15 General safety guidelines ESD (Electrostatic Discharge) 15 Wrap bare wires of the power cable with insulated tape before connecting the cable to the power distribution cabinet. Before installing or removing the power cord or PDU cord, turn off the power. Before connecting the power cord or PDU cord, make sure that the cord and label conform to the requirements for the installation. Do not perform operations on high voltage, power supplies and connections, or other conductive materials during the storms which may produce lightening. Be sure that all devices are properly grounded to prevent damage or injury during storms. See ESD (Electrostatic Discharge) on page 15. ESD (Electrostatic Discharge) The static discharged by human bodies can damage static-sensitive components on the boards. When you install and maintain equipment, observe appropriate static safety precautions to prevent personnel injuries or device damage. Wear ESD-preventive gloves, an ESD-preventive wrist strap, or ESD-preventive clothes to avoid personnel injury or damage to a device. When a warning indicates an electrostatic sensitive area, when operating a device you must take ESD-preventive measures. To prevent the devices from damage, pay attention to the following during operations: Do not touch devices with bare hands because the ESD from the human body may damage the electrostatically sensitive elements on a board. Electronic circuits are prone to damage caused by ESD. When dealing with a disk, especially a raw disk, wear an ESD-preventive wrist strap, ESD-preventive gloves, and ESD-preventive suit. Touch only the edge of the disk. Use appropriate ESD-preventive bags when picking up, putting down, and transporting equipment or parts. To prevent short-circuits, do not leave or drop screws or other metallic parts in the chassis. When you install or maintain a device, follow regulations about the use and placement of tools. You can avoid short-circuits of the devices that are caused by metallic tools. See Combustible gas on page 16.

16 16 General safety guidelines Combustible gas Combustible gas Never place or operate a device in an environment with combustible or explosive gases, or smoke. Operations to any electronic devices in the presence of combustible gases cause an extreme danger. See Batteries on page 16. Batteries Follow the safety precautions for operating lithium (Li-ion) batteries against personnel and device damage during installation and maintenance of Veritas products. Be sure that you use correct replacement batteries. Otherwise, an explosion may occur. Only use batteries of the same or a similar model as recommended by the vendor. Deal with the waste batteries according to standard instructions. Do not put a lithium battery into a fire. See Lasers on page 16. Lasers When you install and maintain equipment, observe standard laser safety precautions to prevent personnel injury or device damage. The laser that is emitted by the optical interface board is an invisible infrared ray. This laser can cause permanent damage to eyes. During device maintenance, direct eye exposure to the laser light must be avoided. To prevent device damage when you operate the device, take the following precautions: Cap any unused optical interfaces and the optical connectors of unused tail fibers. Use caps when you remove the optical tail fibre that connects to an optical port that is in use. Cover the optical port on the device and the optical connector of the tail fibre with dust-proof caps.

17 General safety guidelines Optical fibers 17 Optical fibers Use an attenuator when you perform a hardware loopback test on the optical connector with the tail optical fibre. The attenuator protects the optical transceiver from the received optical power. Disconnect the optical tail fibre between the peer device and the local device when you use the Optical Time Domain Effect Reflectometer (OTDR). Disconnecting the fibre protects the optical transceiver from the optical power source. Do not remove or insert the optical transceiver that connects to the optical fibre without proper safety procedures. See Optical fibers on page 17. The laser beams of the optical interface board or inside the optical fibre may cause damage to the eyes. Do not expose your eyes to the laser beams. The safe use of optical fibers ensures proper running of the device and avoids personnel injuries and device damage. The fibre connectors and optical fibre interfaces of a laser must be cleaned with the special tools and the materials that are listed: The special cleaning solvent, isoamylol,is preferred. Propyl alcohol is the next best solvent. Other alcohols and formalin are forbidden. Non-woven lens tissue Special compressed gas Cotton stick (medical cotton or long fibre cotton) Special magnifier for optical connectors When replacing a fibre, cap the connector of a fibre that is not used. Avoid bending or wrapping fibers around narrow or sharp objects. See Precautions when troubleshooting with the power turned on on page 20.

18 18 General safety guidelines Optical fibers

19 Chapter 2 Detailed safety guidelines This chapter includes the following topics: Rack installation guidelines Precautions when troubleshooting with the power turned on Lifting heavy objects Binding signal cables Rack installation guidelines The following devices are EIA-310 compliant. NetBackup 5230 and 5330 appliances NetBackup 5230 storage shelf NetBackup 5330 Primary and Expansion storage shelves Make sure that you comply with the following rack installation guidelines: Anchor the equipment rack: The equipment rack must be anchored to an unmovable support to prevent it from falling over. The rack can fall when one or more units are extended in front of the rack on the slides. You must also consider the weight of any other device that is installed in the rack. A crush hazard exists and can cause serious injury should the rack tilt forward. Check temperature: When the devices are installed in an equipment rack, the temperature must be in the range of 5C (41F) to 40C (104F). Extreme fluctuations in temperature can cause a variety of problems for the appliance. Check ventilation: The equipment rack must provide sufficient airflow to the front of the devices to maintain proper cooling. The rack must also include ventilation sufficient to exhaust a maximum of 2550 BTUs (British Thermal Units)per hour

20 20 Detailed safety guidelines Precautions when troubleshooting with the power turned on for the appliance. The rack that is selected and the ventilation that is provided must be suitable to the environment in which the equipment is used. Main AC power must be accessible: The AC power cord(s) is considered the main disconnect for the device and must be readily accessible when installed. If the individual power cord(s) are not readily accessible for disconnection, you must install an AC power disconnect for the entire rack unit. This main disconnect must be readily accessible, and it must be labeled as controlling power to the entire rack unit. Grounding the rack installation: To avoid the potential for an electrical shock hazard, you must include a third wire safety ground conductor with the rack installation. The rack itself must have a proper grounding when device power cords are plugged into the AC outlet of the rack. The devices must be plugged into a properly grounded AC outlet. Overcurrent protection: The power supplies contain internal overcurrent protection. If power draw increases, the power supplies shutdown. Hardware monitoring utilities such as the web UI show alerts that indicate problems in the power supply. The following values are based on power supply ratings in the various devices. NetBackup 5220, 5230, 5330 Appliance, depending on power source input current: 100VAC to 9.2A 200VAC to 4.4 A NetBackup 5220 and 5230 storage shelves: 100VAC to 127VAC 200VAC to 240VAC NetBackup 5330 Primary and Expansion storage shelves: to Precautions when troubleshooting with the power turned on This section describes the safety precautions you need to follow in case you need to troubleshoot the device when the power is on. Follow these safety precautions to avoid personnel injury and device damage. Before checking the device installation and cable connections, confirm that all power supplies to the device are off. Incorrect cable connections or loosened cables can cause personnel injury or damage to the device.

21 Detailed safety guidelines Lifting heavy objects 21 Do not touch the connectors of power cords, PDU cords, or communication cables. Otherwise, you might receive an electrical shock. Do not touch the device with bare hands in an electrostatic sensitive area. To avoid personnel injuries or damage to the devices, take ESD-preventive measures. If you touch power or PDU cords to perform operations when the power is on, you must remove the ESD-preventive wrist strap to prevent electrocution. To avoid data loss when the power is on: Do not unplug cords. Turn off all the disk drive activity before turning off the power to the device. Wait for a minute before reconnecting the power supply. During troubleshooting, confirm that: Lifting heavy objects The troubleshooting area is clean and dry. The cords are intact and effective grounding measures are taken. Never carry out troubleshooting in stormy weather when lightening is a possibility. See Precautions when troubleshooting with the power turned on on page 20. Only trained and qualified personnel are allowed to lift heavy objects. The following precautions must be taken when you lift heavy objects: Do not stand or come in the way or walk under when heavy objects are lifted. Check whether the required tools are complete and intact. Ensure that the lifting tools are firmly fixed on a wall or have enough load-bearing capacity. If a rope is used, ensure that the angle between two sides of the rope is no larger than 90. Use simple and clear commands while speaking to personnel. Avoid any confusion that can cause accidents and damage to personnel or materials. Binding signal cables Signal cables must be separately bundled from the strong-current cables and high-voltage cables at a spacing of at least 30 mm.

22 22 Detailed safety guidelines Binding signal cables

23 Chapter 3 Maintenance guidelines This chapter includes the following topics: Basic maintenance Maintenance requirements and time frames Maintenance tools Maintenance log Basic maintenance The following sections give information about the general maintenance of the NetBackup hardware. Reasons for maintaining the NetBackup hardware include the following: Stay aware of general equipment status and current network activity. Increase technical expertise with equipment and software to better address the issues that may arise or prevent possible issues. Quickly and accurately identify and resolve alarms and problems. See Maintenance requirements and time frames on page 23. Maintenance requirements and time frames The following table describes requirements and time frames for hardware and software components.

24 24 Maintenance guidelines Maintenance tools Table 3-1 Routine requirements and time frames Owner Site Maintenance requirement Recommended timeframe Maintenance engineers Device site Check equipment room and device surroundings Daily Check rack cabinet Monthly Check all indicator LEDs on the front panel of the device Daily for the first week of operation. Then you can check weekly. Check all indicator LEDs on the rear panel of the device Daily for the first week of operation. Then you can check weekly. Network engineers Management software site Check the CPU status Daily for the first week of operation. Then you can check weekly. Check the disk status Daily for the first week of operation. Then you can check weekly. Check the RAID status Daily for the first week of operation. Then you can check weekly. Check the fan status Daily for the first week of operation. Then you can check weekly. Check the power supply status Daily for the first week of operation. Then you can check weekly. Check the FC HBA status Daily for the first week of operation. Then you can check weekly. Check the 10GE NIC status Daily for the first week of operation. Then you can check weekly. Check the RAID card status Daily for the first week of operation. Then you can check weekly. Maintenance tools See Maintenance tools on page 24. You need mechanical tools to work with the hardware and diagnostic tools to assess system functionality as shown in the following table.

25 Maintenance guidelines Maintenance log 25 Table 3-2 Tool Maintenance diagnostic tools Function NetBackup Appliance Web Console NetBackup Appliance Shell Menu Thermometer Hygrometer Shows the real-time operation of systems and components. Checks the running status of the device. Measures the temperature of the equipment room. Measures the humidity of the equipment room. Maintenance log See Basic maintenance on page 23. Make copies of this table to keep a log of maintenance activities. Consistent log keeping may help you identify trends or patterns to better maintain your equipment. Electronic copies are recommended. You can create a sortable spreadsheet to track issues. See Maintenance requirements and time frames on page 23. Table 3-3 Maintenance log Requirement/parameter Status Comments Maintenance Owner Check the equipment running in the environment Operating temperature Operating humidity Fire safety Dust Enclosure power supply Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal

26 26 Maintenance guidelines Maintenance log Table 3-3 Maintenance log (continued) Requirement/parameter Status Comments Maintenance Owner Check the environment inside the cabinet Power system Cable system Grounding system Protective system Dust-proof system Cable labeling Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal

27 Maintenance guidelines Maintenance log 27 Table 3-3 Maintenance log (continued) Requirement/parameter Status Comments Maintenance Owner Check the indicator status System power indicator status System alarm indicator Disk online status indicator Disk read and write status indicator Power running and alarm indicator Fan running and alarm indicator NetBackup appliance status Link indicator of the management network port Active indicator of the management network port ACT/LNK indicator of the 10GE NIC port GRN=10GE indicator of the 10GE NIC port The 2/Amber indicator of the Tape out card (Fiber Channel) port The 4/Green indicator of the Tape out card (Fiber Channel) port Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal

28 28 Maintenance guidelines Maintenance log Table 3-3 Maintenance log (continued) Requirement/parameter Status Comments Maintenance Owner The 8/Yellow indicator of the Tape out card (Fiber Channel) port Checking on the NetBackup Appliance Shell Menu Problems and troubleshooting Remaining problems Verification Date CPU status Disk status RAID status Fan status Power Supply status Temperature FC HBA status Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal Normal Abnormal See Maintenance requirements and time frames on page 23.

29 Chapter 4 NetBackup 5220 appliance details This chapter includes the following topics: Dimensions NetBackup 5220 Appliance front and rear panels - details NetBackup 5220 disk drive LEDs PCIe add-in card slot designations Product documentation Dimensions The heaviest devices in any equipment rack should be installed in the bottom of the rack. If heavy devices are installed at the top of the rack, the rack may tip over. Injury to personnel and damage to equipment is very possible. The Storage Shelf is heavier than the appliance. Therefore, you must install the storage shelf in the bottom of the rack. Install the appliance above the storage shelves. The following list describes the dimensions of the appliance: Height: 8.7 cm (3.5 ) Width: 43.0 cm (16.9 ) Depth: 70.4 cm (27.8 ) Weight: Approximately 22.7 kg (50 lbs) The rack rails that are provided for the appliance are extensible to 31.5 (800mm). The part number of these rails is AXXPRAIL. This distance is the maximum depth that is allowed between rack posts. If the distance between rack posts is longer

30 30 NetBackup 5220 appliance details NetBackup 5220 Appliance front and rear panels - details than 31.5 (800mm) the rails and the appliance cannot be properly installed. Other rails may have different lengths. The width of the appliance is 19 (482.6mm). The following list describes dimensions of the storage shelf: Height: 13.1 cm (5.25 ) Width: 44.7 cm (17.6 ) Depth: 56.1 cm (22.1 ) Weight: 32.5 kg (71.7 lbs) The rack rails that are provided for the Storage Shelf are extensible to 36 (914mm). This distance is the maximum depth that is allowed between rack posts. If the distance between rack posts is longer than 36 (914mm) the rails and the appliance cannot be properly installed. The width of the storage shelf is 19 (482.6mm). NetBackup 5220 Appliance front and rear panels - details This section describes the front and the rear panels, ports, and indicators of the NetBackup 5220 Appliance. Figure 4-1 Appliance front panel - details Table 4-1 Number 1 Appliance front panel details Description Appliance enclosure handle (one each on left and right sides)

31 NetBackup 5220 appliance details NetBackup 5220 Appliance front and rear panels - details 31 Table 4-1 Number Appliance front panel details (continued) Description Storage disk drive modules (qty 8) for 2.5" 1 TB SAS hard disk drives. Disk drive slots are labeled 0 through 7, from left to right. Slot 7 is the hot spare disk. These disk drives form a RAID 6 group. Warning: Do not rearrange the disk drives. The disks must remain in their factory-installed slots for proper operation of the appliance. Disk drive module handle (qty one per disk drive module) Slimline drive bay (functionality not available with NetBackup 5220) Flex Bay containing two non-hot-swappable SATA hard disk drives (HDDs). These disk drives form a RAID 1 group. The two SATA drives are built in to the appliance as system disks. Control panel The control panel is located in the upper right-hand corner of the appliance front panel. Figure 4-2 Appliance control panel

32 32 NetBackup 5220 appliance details NetBackup 5220 Appliance front and rear panels - details Table 4-2 Appliance control panel details Number Image LED Function Hard disk activity Random flashing green light indicates hard disk drive activity (SAS). No light indicates no hard disk drive activity. NIC 1 Activity Continuous green light indicates a link between the system and the network to which it is connected. Flashing green light indicates network activity. NIC 2 Activity Continuous green light indicates a link between the system and the network to which it is connected. Flashing green light indicates network activity. System Status Solid amber indicates a critical or non-recoverable condition. Solid green indicates normal operation. Flashing green indicates degraded performance. Flashing amber indicates a non-critical condition. No light indicates POST is running or the system is off. Power/Sleep Continuous green light indicates the system has power that is applied to it or the system is in S0 state. Flashing green indicates the system is in sleep or ACPI S1 state. No light indicates the power is off or the system is in ACPI S4 or S5 state. System identification Solid blue indicates system identification is active. No light indicates system identification is not activated. The eight SAS disk drive modules each contain one disk drive. One disk inside a carrier defines the Disk Module.

33 NetBackup 5220 appliance details NetBackup 5220 Appliance front and rear panels - details 33 The following figure shows the slot assignments for the disk drive modules in the appliance. Slot 7 contains the hot spare. The disks are formatted at the factory. Do not rearrange the disks from their original locations. Figure 4-3 Appliance disk drive module slot locations Each module contains two LEDs. The LED on the left of each module (1) indicates Power or Activity. The LED on the right (2) indicates disk Faults if there are any faults. Figure 4-4 Appliance disk drive LEDs The following table lists the indications of the appliance disk drive module LEDs. Table 4-3 Appliance disk drive LED indications LED Power/activity Fault Color Solid green Blinks green Solid amber Not lit Indication Disk drive power is on. Disk drive activity is present. A disk drive fault occurs. No disk drive faults occur. The following photograph and list describe the rear panel of the appliance.

34 34 NetBackup 5220 appliance details NetBackup 5220 Appliance front and rear panels - details Figure 4-5 Appliance rear panel details Table 4-4 Number and Appliance rear panel details Description Low Profile PCI Express (PCIe) Add-in Card Slots (qty 2) Full-height PCIe Add-in Card Slots (qty 3) Upper Power Supply Module Upper Power Receptacle Lower Power Receptacle Lower Power Supply Module I/O Expansion Module (not available) Remote management port, also known as the IPMI port NIC2 Ethernet port to customer's production network or lab NIC1 Private management Ethernet port to laptop USB 2.0 ports DB-9 Serial B Connector (reserved) Video Graphics Array (VGA) port RJ-45 Serial A Connector One PCIe riser assembly includes five PCIe add-in card slots. The five PCIe slots are numbered from top to bottom and from left to right. The following diagram identifies the five slots.

35 NetBackup 5220 appliance details NetBackup 5220 disk drive LEDs 35 Figure 4-6 Appliance PCIe slot numbers Some appliance configurations include FC HBA cards for VMware, Optimized Deduplication over FC, or tape library connectivity. When FC HBA cards are installed in slots 2 or 4 they can be used as Fibre Transfer Media Server (FTMS) cards. One port on each card is configured as the initiator port. This port is shown in yellow in the following diagram. The other port on each card is configured as the target port and is shown in blue. An FC HBA card that is installed in slot 3 can be used as an initiator for Tape Deduplication. Figure 4-7 FTMS ports NetBackup 5220 disk drive LEDs The following graphic shows the LEDs that reflect the status of the disk drives. Each drive has two LEDs. The LED on the left side shows power and activity. The LED on the right of the drive indicates a fault. The following tables list information about the NetBackup 5220 disk drive LEDs and control panel LEDs.

36 36 NetBackup 5220 appliance details NetBackup 5220 disk drive LEDs Table 4-5 NetBackup 5220 disk drive LEDs LED 1 - Power/Activity 2 - Fault Color or State Solid green Not lit Amber Not lit Indication Disk drive activity is in progress. There is no disk drive activity or there is no disk drive in the carrier. The disk drive has a fault. The disk drive does not have a fault. The control panel on the front, right, side of the appliance contains system LEDs. Table 4-6 NetBackup 5220 control panel LEDs Letter 1 2 and 3 LED Hard disk activity NIC1/eth0 activity NIC2/eth1 activity Indications Flashing green indicates hard disk activity (SAS, SATA). No light indicates no hard disk activity. Solid green light indicates a link between the appliance and the network. Flashing green indicates network activity.

37 NetBackup 5220 appliance details PCIe add-in card slot designations 37 Table 4-6 NetBackup 5220 control panel LEDs (continued) Letter LED System Status Power/Sleep System Identification Indications Solid green indicates normal operation. Flashing green indicates abnormal performance. Flashing amber indicates a non-critical condition. Solid amber indicates a critical or non-recoverable condition. No light indicates POST is running or the appliance is off. Continuous green light indicates the appliance has power applied to it or the appliance is S0 state. Flashing green indicates the appliance is in sleep or ACPI S1 state. No light indicates the power is off or the appliance is in ACPI S4 or S5 state. Solid blue indicates appliance identification is active. Off when appliance identification is activate. PCIe add-in card slot designations This section defines the slots that accommodate the different add-in cards. Slot 1 accommodates the following low profile bracket add-in cards: 2 port 10G add-in card 4 port GE add-in card Slot 2 accommodates the following low profile bracket add-in cards: 2 port 10GE add-in card 4 port GE add-in card 2 port FC HBA card Slots 3 and 4 accommodate the following high profile bracket add-in cards: 2 port 10GE add-in card 4 port GE add-in card 2 port FC HBA card Slot 5 is reserved for the RAID controller card only. If you do not have a Storage Shelf with the appliance, this slot does not contain an add-in card.

38 38 NetBackup 5220 appliance details Product documentation Product documentation The table below lists hardware-related documentation for the NetBackup 5220 appliance and Storage Shelf. Table 4-7 Document NetBackup 5220 and Storage Shelf hardware-related documentation Description Product Description Hardware Installation Guide Describes all aspects of the appliance and storage shelf. Provides safety, compliance, and environmental information. Provides detailed information regarding rack installation, cable connections, and turning on the devices. Anyone who works on the hardware that is associated with the appliance and the storage shelf should understand all concepts. You can find NetBackup Appliance software documentation at the following URL:

39 Chapter 5 NetBackup 5230 appliance details This chapter includes the following topics: NetBackup 5230 Appliance dimensions and weight NetBackup 5230 Appliance front panel NetBackup 5230 Appliance front panel LEDs NetBackup 5230 and 5330 Appliance disk drive LEDs NetBackup 5230 Appliance rear panel NetBackup 5230 Appliance Ethernet port LEDs NetBackup 5230 Appliance FTMS support NetBackup 5230 product documentation NetBackup 5230 Appliance dimensions and weight The 2U appliance has the following parameters: 3.44 inches (87.38 mm) high inches (430 mm) wide inches (704.8 mm) deep 52 pounds (23.58 kg) See NetBackup 5220 and 5230 Storage Shelf dimensions and weight on page 49.

40 40 NetBackup 5230 appliance details NetBackup 5230 Appliance front panel NetBackup 5230 Appliance front panel The following sections describe the physical features of the NetBackup 5230 appliance. The disks in Slots 0 and 1 provide the operating system for the appliance. The NetBackup 5230 appliance contains eight data storage disks in slots 4 through 11. Disks that have 1-TB formatted storage capacity provide a RAID6 group and 4 TB of storage. You can also use 3-TB disks for 14 TB of storage. The following image shows the storage disks, circled in yellow. The two operating system disks are circled in red. The hot spare is in slot 11 in the upper right corner of the front panel. The 5230 appliance can have expanded storage capability with up to four storage shelves. See NetBackup 5230 Appliance rear panel on page 42. NetBackup 5230 Appliance front panel LEDs Figure 5-1 Front panel LEDs

41 NetBackup 5230 appliance details NetBackup 5230 and 5330 Appliance disk drive LEDs 41 Table 5-1 LED functions and indicators Number Description System ID button with integrated LED. Hard drive activity LED ID button with integrated LED Cold reset button NIC4 activity LED NIC3 activity LED NMI button (This button triggers a nonmaskable interrupt. All server data is lost.) NIC1 activity LED NIC2 activity LED Appliance status LED See NetBackup 5230 Appliance Ethernet port LEDs on page 43. NetBackup 5230 and 5330 Appliance disk drive LEDs Drive bay slots are labeled 0-11 starting from the lower, left corner. Each drive has two LEDs which appear as follows: Figure 5-2 Appliance disk drive LEDs Table 5-2 Disk drive LEDs Number Description Color Indication 1 Status LED Not lit No faults Solid amber Disk fault Blinking amber RAID rebuild is in progress

42 42 NetBackup 5230 appliance details NetBackup 5230 Appliance rear panel Table 5-2 Disk drive LEDs (continued) Number Description Color Indication 2 Activity LED Not lit The disk has spun down. Solid green No disk activity. Blinking green The disk spins up. Blinking green occasionally Commands are processed. See NetBackup 5230 Appliance front panel LEDs on page 40. NetBackup 5230 Appliance rear panel The following image shows the rear panel of the NetBackup 5230 appliance. The following table lists the appliance rear panel components that are displayed in the image. Table 5-3 Number Appliance rear panel components Description 1Gb Ethernet ports (labeled from left to right, eth0/nic1, eth1/nic2, eth2/nic3, eth3/nic4) Video Graphics Array (VGA) port Serial port (reserved) USB ports (quantity 3) Remote management port 10Gb Ethernet ports (labeled from left to right, eth4/nic5 and eth5/nic6) See NetBackup 5230 Appliance dimensions and weight on page 39.

43 NetBackup 5230 appliance details NetBackup 5230 Appliance Ethernet port LEDs 43 NetBackup 5230 Appliance Ethernet port LEDs Each Ethernet port on the rear panel of the appliance has two LEDs. These LEDs indicate the status and the transmission rate of the network connection. The following image shows the 1Gb Ethernet port LEDs. Figure Gb port LEDs The following table lists the 1 Gb Ethernet port LED indications. Table Gb port LED indications LED location 1 2 State Off Solid Green Flashes Green Off Solid Amber Solid Green Description No LAN connection Connected to LAN Transmit/receive activity occurs 10-Mbps connection 100-Mbps connection 1000-Mbps connection The LEDs for the two 10 Gb Ethernet ports are to the left and right of each port as shown in the following diagram.

44 44 NetBackup 5230 appliance details NetBackup 5230 Appliance FTMS support Figure Gb NIC port LEDs The following table lists the 10 Gb Ethernet ports and their LED indications. Table Gb ports and LEDs Number Component Activity/Link LED Speed LED Port 2 Port 1 Description Solid green - On, active connection Blinking green - Transmit/receive activity Off - Not in use Solid amber - 1 Gbps transmission Solid green - 10 Gbps transmission N/A N/A NetBackup 5230 Appliance FTMS support The NetBackup 5230 Appliance supports some Fibre Transport media server (FTMS) configurations. Some NetBackup 5230 Appliance configurations do not support FTMS. You need to understand the difference between Initiator and Target FC ports to verify that cable connections are correct. NetBackup 5230 Appliance configurations D and E are shown. These configurations support FTMS. The yellow port (1) is the Target port. Blue ports are Initiator ports. In Configuration D the blue ports on the cards in slots 2 and 4 are Initiator ports. In Configuration E the blue ports on the cards in slots 2, 3, and 4 are Initiator ports.

45 NetBackup 5230 appliance details NetBackup 5230 Appliance FTMS support 45 Fibre Channel cards that support FTMS are installed in PCIe slots 5 and 6. The cards in the other slots cannot be used for FTMS. The following images and tables show the D and the E configurations. Figure 5-5 NetBackup 5230 Appliance configuration D Table 5-6 Number Figure 5-6 NetBackup 5230 Appliance configuration D components Component Target ports on FC cards Initiator ports on FC cards SAS RAID ports 10 Gb Ethernet ports NetBackup 5230 Appliance configuration E Table 5-7 Number NetBackup 5230 Appliance configuration E components Component Target ports on FC cards Initiator ports on FC cards SAS RAID ports

46 46 NetBackup 5230 appliance details NetBackup 5230 product documentation See NetBackup 5230 Appliance rear panel on page 42. NetBackup 5230 product documentation Table 5-8 lists the documents for the NetBackup 5230 appliance and Storage Shelf. Table 5-8 Document NetBackup 5230 hardware documentation Description Veritas NetBackup 5230 Product Description Guide Describes all aspects of the NetBackup 5230 and the attached storage shelf. Provides the compliance and environmental information. Veritas NetBackup 5230 Hardware Installation Guide Describes the hardware installation, cabling, and startup procedures for the appliance and the storage shelves. You can also look at the following documents: Veritas NetBackup Appliance Administrator Guide Veritas NetBackup Appliance Command Reference Guide Veritas NetBackup Appliance Release Notes You can find other hardware and software documentation for the NetBackup 5230 appliance at the following URL.

47 Chapter 6 NetBackup 5220 and 5230 storage shelf details This chapter includes the following topics: NetBackup 5220 and 5230 Storage Shelf description NetBackup 5220 and 5230 Storage Shelf dimensions and weight Appliance and storage shelf connections Storage Shelf disk drive LEDs NetBackup 5220 and 5230 Storage Shelf description The NetBackup 52xx appliance can be ordered with 0, 1, 2, 3, or 4 storage shelves. The appliance provides 4 TB of storage capacity without any storage shelves. The front and the rear panels of the storage shelf are shown in the following images. The following table describes the components of the front panel.

48 48 NetBackup 5220 and 5230 storage shelf details NetBackup 5220 and 5230 Storage Shelf description Table 6-1 Number Front panel components Description Disk drive module #1 of 16 Disk module release button Disk status LED Power/activity LED Slot 16 - hot spare The following image shows the rear panel. The following table describes the components of the rear panel. Table 6-2 Number Rear panel components Description Serial port (not to be used without Veritas approval) I/O module release latch I/O module #1 SAS_IN port SAS_OUT port I/O module #2 Power supply and fans #1 Power supply and fans #2

49 NetBackup 5220 and 5230 storage shelf details NetBackup 5220 and 5230 Storage Shelf dimensions and weight 49 See NetBackup 5220 and 5230 Storage Shelf dimensions and weight on page 49. NetBackup 5220 and 5230 Storage Shelf dimensions and weight The Storage Shelf is 3U high and contains 16 drives. The storage shelf has the following parameters: 5.25 inches (13.1 cm) high 17.6 inches (44.7 cm) wide 22.1 inches (56.1 cm) deep Weight is pounds (32.5 kg) See NetBackup 5230 Appliance rear panel on page 42. Appliance and storage shelf connections When more than one storage shelf is used, SAS cables connect the second shelf to the first shelf. The second shelf is not physically connected to the appliance. Network cables for use with Fibre Channel ports or Ethernet ports are not provided. Customers must supply any Fibre Channel or Ethernet cables. The following figure shows the cable connections between the appliance and the storage shelves.

50 50 NetBackup 5220 and 5230 storage shelf details Appliance and storage shelf connections Figure 6-1 Connecting the NetBackup 5230 appliance and two storage shelves Table 6-3 describes the configuration of an appliance and two storage shelves. Table 6-3 Number 1 2 3A 3B 4 5 Appliance connection to two storage shelves Component Appliance Appliance SAS_IN and SAS_OUT ports Storage Shelf SAS_IN ports connecting to the appliance Storage Shelf SAS_IN ports connecting to another storage shelf Storage Shelf SAS_OUT ports, only used to connect to SAS_IN ports on other storage shelves Storage shelves

51 NetBackup 5220 and 5230 storage shelf details Appliance and storage shelf connections 51 Starting with the NetBackup Appliance release , the use of up to four storage shelves with one appliance is supported. Figure 6-2 Four storage shelves and one appliance Table 6-3 lists the components in the four-shelf configuration.

52 52 NetBackup 5220 and 5230 storage shelf details Storage Shelf disk drive LEDs Storage Shelf disk drive LEDs The following tables list information about the storage shelf LEDs and storage shelf disk drive LEDs. The front panel of the storage shelf shows two different sets of LEDs: 2 LEDs each per disk drive, for a total of 16 sets of LEDs 6 system LEDs showing the status of the entire device Power Global enclosure status Reserved Disk status Power activity I/O module 1 activity I/O module 2 activity Heartbeat Table 6-4 LED name Disk status Power/activity Storage Shelf disk drive LEDs State Green Amber Blue Amber Description Operation normal Abnormal or no operation Operation normal Abnormal or no operation

53 NetBackup 5220 and 5230 storage shelf details Storage Shelf disk drive LEDs 53 Table 6-5 LED name Power Storage Shelf system LEDs State Not lit Solid green Description Off On Global enclosure status Reserved IO Module 1 activity IO Module 2 activity Heartbeat Not lit Solid green Amber Red n\a Not lit Flashing green Not lit Flashing green Not lit Flashes green once every 4 seconds Flashes green once every 2 seconds Off On One supply offline Both supplies offline n\a No activity Activity No activity Activity System off If one SAS IN port is connected to an appliance or to another storage shelf. If two SAS IN ports are connected to an appliance and to another storage shelf

54 54 NetBackup 5220 and 5230 storage shelf details Storage Shelf disk drive LEDs

55 Chapter 7 NetBackup 5330 compute node and storage shelves details This chapter includes the following topics: NetBackup 5330 compute node overview NetBackup 5330 compute node PCIe card configurations NetBackup 5330 storage shelves and disk drives NetBackup 5330 cables and connectors Verifying operations NetBackup 5330 compute node overview The front panel of the compute node contains 12 disk drive slots. The slots are numbered from zero (lower left slot) to 11 (upper right slot). The NetBackup 5330 compute node contains 8 disk drives. Slots 0 through 5 contain mirrored volumes for the operating system and system logs, and two hot-spares. Slots 6 and 7 are currently unconfigured and reserved for future use. Slots 8 through 11 contain blank carriers to maintain airflow.

56 56 NetBackup 5330 compute node and storage shelves details NetBackup 5330 compute node PCIe card configurations The rear panel of the compute node contains embedded ports and PCIe card slots. The embedded ports include the following (with numbers associating the ports to the items in the bulleted list): Four 1Gb Ethernet ports (Item 1) One Video Graphics Array (VGA) port (Item 2) One serial port (for Veritas Technical Support use only) (Item 3) Three USB ports (Item 4) One Intelligent Platform Management Interface (IPMI) port for remote management (Item 5) Two 10Gb Ethernet ports (Item 6) Two power supply modules are installed in the lower left corner of the rear panel. One of the power supplies must be operational at all times. Turn off the device if both power supplies are not working properly. Input power for the compute node can be 120VAC or 220VAC. NetBackup 5330 compute node PCIe card configurations The rear panel of the compute node contains six PCIe slots that are numbered 1 to 6. Slots 1, 2, and 3 are located in PCIe Riser Assembly 2. Slots 4, 5, and 6 are located in PCIe Riser Assembly 1. Riser 2 Riser 1 Slot 3 Slot 2 Slot 1 Slot 6 Slot 5 Slot 4

57 NetBackup 5330 compute node and storage shelves details NetBackup 5330 storage shelves and disk drives 57 All PCIe slots are factory-populated. Each slot contains either a Fibre Channel (FC) host bus adapter (HBA) card or an Ethernet network interface card (NIC). Slots 1 and 4 are reserved exclusively for attachment to the Primary Storage Shelf. The PCIe card configurations for the NetBackup 5330 compute node are shown in the table. Table 7-1 Available PCIe slot configurations for the NetBackup 5330 compute node Option Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 A 8 Gb FC HBA 10 GbE NIC 10 GbE NIC 8 Gb FC HBA 10 GbE NIC 10 GbE NIC B 8 Gb FC HBA 10 GbE NIC 10 GbE NIC 8 Gb FC HBA 10 GbE NIC 8 Gb FC HBA C 8 Gb FC HBA 10 GbE NIC 10 GbE NIC 8 Gb FC HBA 8 Gb FC HBA 8 Gb FC HBA D 8 Gb FC HBA 8 Gb FC HBA 10 GbE NIC 8 Gb FC HBA 8 Gb FC HBA 8 Gb FC HBA E 8 Gb FC HBA 8 Gb FC HBA 8 Gb FC HBA 8 Gb FC HBA 8 Gb FC HBA 8 Gb FC HBA NetBackup 5330 storage shelves and disk drives The NetBackup 5330 compute node supports two types of external disk drive storage as follows: Primary Storage Shelf Expansion Storage Shelf Note: A 220VAC power supply is required for the Primary Storage Shelf and the Expansion Storage Shelf. Each NetBackup 5330 compute node requires one Primary Storage Shelf. One 6TB disk drive Expansion Shelf can be added to a 3TB drive Expansion Shelf and a 3TB drive Primary Shelf to provide additional storage capacity. Due to weight considerations, the storage shelves should be installed at or as close to the bottom of the rack as is possible. When the storage shelves and the compute node have been installed, the Fibre Channel (FC), SAS, and power cables are connected between the units. The FC cables connect the compute node to the

58 58 NetBackup 5330 compute node and storage shelves details NetBackup 5330 storage shelves and disk drives Primary Storage Shelf. The SAS cables connect a Primary Storage Shelf to an Expansion Storage Shelf. When all connections are completed, turn on the storage shelves and the compute node to initialize and synchronize the units. Note: If more than one Expansion Storage Shelf is used, turn on the shelf furthest from the Primary Shelf first. Then turn on the Expansion shelf that is connected to the Primary Shelf. Next, turn on the Primary Shelf. Finally, turn on the compute node. To help reduce the weight of the units during installation, the disk drives are not factory-installed into the storage shelves. The disks are shipped in separate packages, with ten disks in each package. Six packages are required to fully populate each storage shelf. Each individual disk is wrapped in an anti-static bag. Disks must be installed into the storage shelves by opening the storage shelf drawers and inserting each disk into a slot. Best practices recommend that you start at the bottom drawer and move up. Insert the disks into one drawer at a time. The drawers for each shelf are numbered from 1 to 5 starting at the top of the shelf. The disk slots in each drawer are numbered from 1 to 12 starting at the left side of the drawer.

59 NetBackup 5330 compute node and storage shelves details NetBackup 5330 cables and connectors 59 Three LEDs on the front of each drawer provide information about each column of three slots. NetBackup 5330 cables and connectors The following types of cables and connectors are provided: Power cords that connect each device to AC power distribution units (PDUs) in the rack. Note: A 220VAC power supply is required for the Primary Storage Shelf and the Expansion Storage Shelf. The NetBackup 5330 compute node can accommodate a 120VAC or 220VAC input power supply. The following lists the voltages of the power connectors for the compute node and storage shelves. The green pin denotes the ground. The compute node uses the following outlet (C-13) and inlet (C-14) connectors. These connectors provide the following values: Voltage: 230, VAC Current: 10CE, 15UL (amps) The storage shelves use the following outlet (C-19) and inlet (C-20) connectors.

60 60 NetBackup 5330 compute node and storage shelves details Verifying operations These connectors provide the following values: Voltage: 230, VAC, although the storage shelves only operate at VAC. Current: 16CE, 20UL (amps) Verifying operations Fiber Channel (FC) cables that connect the compute node to the Primary Storage Shelf. SAS cables that connect the Primary Storage Shelf to the Expansion Storage Shelf. Small Form-factor Pluggable (SFP) modules for FC and 10GbE ports. SFPs are factory-installed in the cards in the PCIe risers. Two SFPs are provided for use with the 10GbE ports on the rear panel of the compute node. You may need to obtain the following types of cables depending on the I/O configuration of your compute node: Ethernet cables between the 1Gb Ethernet and the 10Gb Ethernet ports on the compute node rear panel and your network. Ethernet cable between the Intelligent Program Management Interface (IPMI) port on the compute node rear panel and your network for remote access. Additional FC cables between the 8Gb FC HBA ports on the compute node rear panel and your network for connection to tape or other devices. Make sure that the entire appliance system operates correctly.

61 NetBackup 5330 compute node and storage shelves details Verifying operations 61 To verify appliance functionality 1 Verify that the compute node power supply LEDs are green. 2 Verify that the compute node disk drive LEDs are green. 3 Verify that the compute node LEDs on the front panel are green.

62 62 NetBackup 5330 compute node and storage shelves details Verifying operations 4 Verify that Primary and Expansion Shelf front panel LEDs are green. Power Standby power Locate Temperature Service action required 5 Verify that Primary and Expansion Shelf drawer LEDs are green.

63 NetBackup 5330 compute node and storage shelves details Verifying operations 63 6 Verify that Primary and Expansion Shelf power canister LEDs are green. 7 Verify that Primary and Expansion Shelf fan canister LEDs are green. 8 Verify that the Primary Shelf displays 99.

64 64 NetBackup 5330 compute node and storage shelves details Verifying operations 9 Verify that the first Expansion Shelf displays Verify that the second Expansion Shelf displays 01.