NetBackup 5220 and Symantec Storage Shelf

Transcription

1 NetBackup 5220 and Symantec Storage Shelf Maintenance Guide Release 2.0

2 NetBackup 5220 and Symantec Storage Shelf : Maintenance Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Last updated: June 10, Legal Notice Copyright 2011 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This Symantec product may contain third party software for which Symantec is required to provide attribution to the third party ( Third Party Programs ). Some of the Third Party Programs are available under open source or free software licenses. The License Agreement accompanying the Software does not alter any rights or obligations you may have under those open source or free software licenses. Please see the Third Party Software file accompanying this Symantec product for more information on the Third Party Programs. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR and subject to restricted rights as defined in FAR Section "Commercial Computer Software - Restricted Rights" and DFARS , "Rights in Commercial Computer Software or Commercial Computer Software Documentation", as applicable, and any successor regulations. Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement. Symantec Corporation, 350 Ellis Street, Mountain View, CA

3 Technical Support Symantec Technical Support maintains support centers globally. Technical Support s primary role is to respond to specific queries about product features and functionality. The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates. Symantec s support offerings include the following: A range of support options that give you the flexibility to select the right amount of service for any size organization Telephone and/or Web-based support that provides rapid response and up-to-the-minute information Upgrade assurance that delivers software upgrades Global support purchased on a regional business hours or 24 hours a day, 7 days a week basis Premium service offerings that include Account Management Services For information about Symantec s support offerings, you can visit our Web site at the following URL: All support services will be delivered in accordance with your support agreement and the then-current enterprise technical support policy. Contacting Technical Support Customers with a current support agreement may access Technical Support information at the following URL: Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to replicate the problem. When you contact Technical Support, please have the following information available: Product release level Hardware information

4 Available memory, disk space, and NIC information Operating system Version and patch level Network topology Router, gateway, and IP address information Problem description: Error messages and log files Licensing and registration Customer service Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: Customer service information is available at the following URL: Customer Service is available to assist with non-technical questions, such as the following types of issues: Questions regarding product licensing or serialization Product registration updates, such as address or name changes General product information (features, language availability, local dealers) Latest information about product updates and upgrades Information about upgrade assurance and support contracts Information about the Symantec Buying Programs Advice about Symantec's technical support options Nontechnical presales questions Issues that are related to CD-ROMs or manuals Support agreement resources If you want to contact Symantec regarding an existing support agreement, please contact the support agreement administration team for your region as follows: Asia-Pacific and Japan customercare_apac@symantec.com

5 5 Europe, Middle-East, and Africa North America and Latin America

6 Contents Figures... 8 Tables... 8 Chapter 1 About this guide... 9 Introducing this guide... 9 Product version... 9 Intended audience... 9 Product documentation NetBackup 5220 and Symantec Storage Shelf documents NetBackup 5200 Series documentation Chapter 2 Safety information Symbol conventions Identifier conventions Electrical safety High voltage precautions Power cable Electrostatic discharge (ESD) Short-circuit protection Batteries Lasers Personnel injuries Device damage Use of optical fiber Cleaning optical connectors and optical ports Replacing optical fibers Power on work Power on/off Troubleshooting Additional safety precautions Lifting heavy objects Chapter 3 Chapter 3 Basic maintenance Maintenance reasons Maintenance requirements and timeframes NetBackup 5220 maintenance Symantec Storage Shelf maintenance Tools... 25

7 7 Chapter 4 Chapter 4 General equipment maintenance Environmental requirements Equipment room specifications Rack cabinet specifications General rack maintenance Multimeter procedure - optional Hot-swappable and non-hot-swappable components Checking the NetBackup NetBackup 5220 front and rear panels Bezel NetBackup 5220 AC power connections Checking the Symantec Storage Shelf Symantec Storage Shelf front and rear panels Symantec Storage Shelf AC power connections Chapter 5 Chapter 5 LED status indicators NetBackup 5220 LEDs Mainboard LEDs Control panel LEDs Port 8Gb FC HBA LEDs Port GE NIC LEDs Port 10GE NIC LEDs Symantec Storage Shelf LEDs Disk module and device LEDs I/O module LEDs Power module LED Chapter 6 Chapter 6 NetBackup 5220 monitoring interfaces Administrative Web UI Supported browsers Where to find information Call Home feature NetBackup appliance shell menu Troubleshooting Chapter 7 Chapter 7 Maintenance logs Electronic maintenance logs Paper maintenance logs... 50

8 8 Contents Figures NetBackup 5220 front panel NetBackup 5220 rear panel AC power cable connections of the NetBackup 5220 (rear view) Symantec Storage Shelf front panel Symantec Storage Shelf rear panel AC power cable connections of the Symantec Storage Shelf (rear view) NetBackup 5220 mainboard LEDs NetBackup port 8Gb FC HBA NetBackup port GE NIC NetBackup port 10GE NIC Symantec Storage Shelf front panel LEDs I/O module LEDs Symantec Storage Shelf power module LED Basic text log (example) Tables NetBackup 5220 and Symantec Storage Shelf documentation set Warning symbols Warning and safety identifiers NetBackup 5220 routine requirements and timeframes Symantec Storage Shelf routine requirements and timeframes Maintenance tools Environmental room specifications Environmental rack cabinet specifications port 8Gb FC HBA LED descriptions port GE NIC LED descriptions port 10GE NIC LED descriptions Disk module LED indications Device LED indications Symantec Storage Shelf power supply LED indications Hardware failure reporting from Call Home Maintenance log... 51

9 Chapter 1 About this guide Introducing this guide Product version This document describes maintenance of the NetBackup 5220 and Symantec Storage Shelf. General, common guidelines regarding site and equipment room requirements are available as needed. The following table lists the product version related to this document. Product Name Product Version NetBackup Symantec Storage Shelf 2.0 Intended audience This document is intended for: Network monitoring engineers System maintenance engineers Field maintenance engineers

10 10 About this guide Product documentation Product documentation NetBackup 5220 and Symantec Storage Shelf documents The six documents listed below are specific to the NetBackup 5220 appliance and the Symantec Storage Shelf. Additional information can be obtained in NetBackup 5200 (52xx) Series documentation, listed in the next section. NetBackup 5220 and Symantec Storage Shelf documentation set Document Product Description Hardware Installation Guide Hardware Troubleshooting Guide Software Troubleshooting Guide Safety Guide Maintenance Guide NetBackup 5200 Series documentation The NetBackup 5200 Series documentation has comprehensive software information. Features in the 5200 series documents may not be exactly the same as those in the NetBackup 5220 and Symantec Storage Shelf but these documents provide details, background information and usage scenarios. Go to to download 5200 series documents. NetBackup 5200 Series Administrator s Guide This document contains the following types of information: Deployment information Administering your appliance Monitoring information

11 About this guide Product documentation 11 NetBackup 5200 Series Command Reference Guide The NetBackup 5200 Series Command Reference Guide contains detailed information about the NetBackup appliance commands that you can run from the NetBackup appliance shell menu. Each command contains a brief description of the primary function of the command, a synopsis, and descriptions of each of the options listed in the synopsis. The NetBackup appliance shell menu is an interactive shell that is available on the 52xx appliances through SSH. This menu interface enables you to perform most of the administration functions that are necessary to administer a NetBackup 5200 series appliance.

12 Chapter 2 Safety information Symbol conventions Warning symbols remind you of safety precautions to be followed during installation and maintenance operations. Warning symbols Symbol Description Indicates a hazard with a high level of risk, which if not avoided, will result in death or serious injury. Indicates a hazard with a medium or low level of risk, which if not avoided, could result in minor or moderate injury. Indicates a potentially hazardous situation, which if not avoided, could result in equipment damage, data loss, performance degradation, or unexpected results.

13 Safety information Identifier conventions 13 Identifier conventions Warning and safety identifiers Identifier Descriptions Electrostatic discharge (ESD) prevention identifier To avoid electrostatic injuries or damage you must take strict ESD-preventive measures such as wearing ESD-preventive gloves or an ESD preventive wrist strap. Weight warning identifier You must pay attention to the weight of the device before moving it. Warning identifier against inserting and removing system disks You should not insert or remove system disks without following proper procedures. Power warning identifier You must shut off all power sources when powering off a device. Identifier for reading the manual You must read the manual before operating the device. Identifier for opening the chassis cover Provides the procedure for opening the chassis cover; 1.Unfasten the captive screws. 2.Press the button on the chassis and then remove the cover.

14 14 Safety information Electrical safety Identifier Descriptions 0, 1, 2, 3, 4, 5, 6, 7 Drive identifier Indicates the ID number of the slot where the disk resides. Electrical safety This section describes electrical safety precautions against personnel and device damage during installation and maintenance of Symantec products. High voltage precautions A high-voltage power supply provides power for the device. Direct or indirect contact (through damp objects) with a high-voltage power supply (including the main power in a building) may result in fatal danger. When installing the AC power supply, follow standard safety regulations. Personnel who install the AC power supply must be qualified to perform high voltage and AC operations. Do not wear conductive objects such as a watch, chain, bracelet, or ring during the operation. Switch off the power supply immediately if you find water in the cabinet or if the rack is damp. Make sure that the device is kept away from water when being operated in a damp environment.

15 Safety information Electrical safety 15 Improper operation on a high voltage power supply may result in fire and electric shock. To connect and route the AC cables through a certain area, you must follow standard rules and regulations. Personnel must have an up-to-date certificate for operating high voltage and AC power devices. Power cable Electrostatic discharge (ESD) Do not install or remove a power cable with the power on. Even minimal contact between the core of the power cable and the conductor might generate an electric arc or spark, which can cause a fire or injury. Wrap bare wires of the power cable with insulating tape before connecting the cable to the power distribution cabinet. Before installing or removing the power cable, turn off the power switch. Before connecting the power cable, make sure that the power cable and label conform to the requirements for the installation. The static discharged by human bodies can damage static-sensitive components on the boards. When installing and maintaining equipment, observe appropriate static safety precautions to prevent personnel injuries or device damage.

16 16 Safety information Batteries Indicates an electrostatic sensitive area. When operating a device in this area, you must take ESD-preventive measures, such as wearing ESD-preventive gloves, an ESD-preventive wrist strap and/or ESD-preventive clothes to avoid personnel injury or device damage caused by electrostatic discharge. To prevent the device from damage, pay attention to the following during operations: Do not touch devices with bare hands because the ESD from the human body may damage the electrostatically sensitive elements on a board. Electronic circuits are prone to damage caused by ESD. When dealing with a disk, especially a raw disk, wear an ESD-preventive wrist strap, ESD-preventive gloves, and ESD-preventive suit. Touch only the edge of the disk. Use appropriate ESD-preventive bags when picking up, putting down, and transporting equipment or parts. Short-circuit protection When installing or maintaining a device, follow the regulations concerning the use and placement of tools to avoid short-circuits of devices caused by metal tools. To prevent short-circuits, do not leave or drop screws in the chassis. Batteries Follow the safety precautions for operating lithium (Li-ion) batteries against personnel and device damage during installation and maintenance of Symantec products.

17 Safety information Lasers 17 Be sure you are using correct replacement batteries. Otherwise, an explosion may occur. Only use batteries of the same or a similar model as recommended by the vendor. Deal with the waste batteries according to standard instructions. Do not put a lithium battery into a fire. Lasers When installing and maintaining equipment, observe standard laser safety precautions to prevent personnel injury or device damage. Personnel injuries The laser emitted by the optical interface board is an invisible infrared ray, which may cause permanent damage to human eyes. During device maintenance, direct eye exposure to the laser light must be avoided. Device damage To prevent device damage when you operate the device, take the following precautions: Cap any unused optical interfaces and the optical connectors of unused tail fibers. When removing the optical tail fiber that connects to an optical port that is in use, cover the optical port on the device and the optical connector of the tail fiber with dust-proof caps. When performing a hardware loopback test on the optical connector with the tail optical fiber, you must add an attenuator to protect the optical transceiver from the received optical power. When using the Optical Time Domain Effect Reflectometer (OTDR), you must disconnect the optical tail fiber between the peer device and the local device to protect the optical transceiver from the optical power.

18 18 Safety information Use of optical fiber Use of optical fiber Do not remove or insert an optical transceiver that connects to an optical fiber without proper safety procedures. The safe use of optical fibers ensures proper running of the device and avoids personnel injuries and device damage. The laser beams of the optical interface board or inside the optical fiber may cause damage to the eyes. Do not expose your eyes to the laser beams. Cleaning optical connectors and optical ports The fiber connectors and optical fiber interfaces of a laser must be cleaned with special cleaning tools and the materials listed below: pecial cleaning solvent (Isoamylol is preferred, propyl alcohol is the next best solvent. Alcohol and formalin are forbidden.) Non-woven lens tissue Special compressed gas Cotton stick (medical cotton or long fiber cotton) Special cleaning roll (Isoamylol is the preferred solvent) Special magnifier for optical connectors Replacing optical fibers When replacing a fiber, cap the connector of a fiber that is not used. Power on work This section describes the safety precautions for troubleshooting when the power is on to avoid personnel injury and device damage.

19 Safety information Power on work 19 Power on/off Before checking the device installation and cable connection, confirm that all power supplies to the device are shut off to prevent personnel injury or device damage caused by incorrect cable connections or loosened cables. If you need to perform hot-line operations and you need to touch power cables, you must take off the ESD-preventive wrist strap to prevent possible electrocution. Do not plug or unplug cables during power on; otherwise, data loss may occur. Before reconnecting the power supply, wait at least one minute. You must shut off all disk drives before turning off the power to the system, to avoid disk damage or data loss.

20 20 Safety information Power on work Troubleshooting Do not touch the connectors of power cables or communication cables. Otherwise, you might receive an electrical shock. Do not touch the device with bare hands in an electrostatic sensitive area. Take ESD-preventive measures, such as wearing ESD-preventive gloves or an ESD-preventive wrist strap to avoid personnel injuries or device damage caused by electrostatic discharge. During troubleshooting, pay attention to the following: Do not carry out troubleshooting in stormy weather if lightening is possible. Ensure that the power cables are intact and effective grounding measures are taken. Keep the troubleshooting area clean and dry.

21 Safety information Additional safety precautions 21 Additional safety precautions This section describes the safety precautions for lifting heavy objects, operating sharp objects, plugging and unplugging boards, and bundling signal cables to avoid personnel injuries and device damage. Lifting heavy objects Do not stand or walk under the heavy objects that are being lifted. Only trained and qualified personnel are allowed to lift heavy objects. Before lifting, check whether the required tools are complete and intact. Before lifting, ensure that the lifting tools are firmly fixed on a wall or fixtures with enough load-bearing capacity. Use simple and short commands to avoid accidents and damage to humans or materials. While lifting, ensure that the angle between two ropes is no larger than 90.

22 22 Chapter 3 Basic maintenance This chapter describes the following: Maintenance reasons Maintenance requirements and time frame Maintenance tools Maintenance reasons Reasons for maintaining the NetBackup 5220 and Symantec Storage Shelf include: Awareness of general equipment status and current network activity. Increase technical expertise with equipment and software in order to better address issues that may arise or prevent possible issues. Quickly and accurately identify and resolve alarms and problems.

23 23 Maintenance requirements and timeframes This following tables describe requirements and timeframes for hardware and software components. NetBackup 5220 maintenance NetBackup 5220 routine requirements and timeframes Owner Site Maintenance requirement Recommended timeframe Maintenance engineers Device site Check equipment room and device surroundings Daily Check rack cabinet Monthly Check all indicator LEDs on the front panel of the device Daily Check all indicator LEDs on the rear panel of the device Daily Network engineers (using logs, ISM, MSM) Management software site Check the CPU status Check the Disk status It is recommended to check alarm information every day and other items every week. Check the RAID status Check the Fan status Check the Power Supply status Check the FC HBA status Check the 10GE NIC status Check the GE NIC status Check the RAID card status

24 24 Symantec Storage Shelf maintenance Symantec Storage Shelf routine requirements and timeframes Owner Site Maintenance requirement Recommended timeframe Maintenance engineers Device site Check equipment room and device surroundings Daily Check rack cabinet Monthly Check all indicator LEDs on the front panel of the device Daily Check all indicator LEDs on the rear panel of the device Daily Network engineers (using MSM from the NetBackup 5220) Management software site It is recommended to check alarm information every day and other items every week.

25 25 Tools This section describes the maintenance tools and their functions. Maintenance tools Tool Command Line Interface Fiber cleaning tool Thermometer Hygrometer Function Checks the running status of the device Use fiber specific cleaning tools and materials to avoid damage to fiber connectors. Use with 8Gb FC HBA NIC. Measures the temperature of the equipment room Measures the humidity of the equipment room

26 26 Chapter 4 General equipment maintenance This chapter describes the require for routine maintenance of the NetBackup 5220 and Symantec Storage Shelf, including: Checking equipment room conditions to prevent device problems due to environmental conditions. Checking the rack cabinet, ensuring a proper environment to prevent device problems. Checking stats LED indicators and supplying troubleshooting procedures. Environmental requirements Environmental conditions surrounding the NetBackup 5220 and Symantec Storage Shelf are very important to the devices operating normally and efficiently. Checking the equipment room and rack cabinet conditions helps prevent equipment problems or failures.

27 27 Equipment room specifications Storage devices require stable environmental conditions. Dedicated heating and cooling systems and a redundant power system are required. Environmental room specifications Environmental parameter Operating temperature Equipment required Equipment room thermometer or thermostat Specifications Temperature should range between 10 and 35. If equipment room temperatures fail to meet specifications, repair or replace the heating or cooling system. Operating humidity Equipment room hygrometer Relative humidity should range between 10% and 85%. If relative humidity is too high, install a dehumidifier; if the percentage is too low, install a humidifier. Fire safety Check key locations, such as the power distribution box, cabinet, frames and cabling troughs; check the fire facilities. All parts should be free of fire hazard. All fire facilities in the equipment room should be easily accessible and in good condition. Dust Rack cabinet power supply(s) Check the cabinet surface and inside, equipment room floor and worktable surfaces. Check the power supply of each cabinet. All parts must be clean and dust-free. The NetBackup 5220 and Symantec Storage Shelf each require two AC power sources. Each rack cabinet must have two separate channels of power input for each device. If the power system fails to meet the requirement, install separate power supply lines and a transformer with a sufficient capacity.

28 28 Rack cabinet specifications This section describes the criteria for checking that the rack cabinet adheres to specifications, in order prevent equipment problems due to environmental issues. Environmental rack cabinet specifications Parameter Requirements Specifications Power system Cable system Cable labeling Grounding equipment Check whether the power input and output terminal blocks of each cabinet's power distribution frame are in good condition. Check for corrosion, overcurrent, and overheating. Check whether the power input terminal block, power socket and connector of each cabinet's power distribution frame are in good condition. Check for corrosion, overcurrent, and overheating. Use a multimeter to measure the input and output voltage of the power distribution frame. Check all power, grounding and signal cables in the cabinet for defects or hazards such as wear, damage, aging, corrosion or burns. Check labels are clearly written and marked and securely attached. Check whether all connection terminals and fastening screws inside the cabinet are tight. Check for loosening or corrosion. All connecting parts are secure and free from damage or corrosion. All equipment is free from deformation and evidence of long-term overheating at contacts. For an input voltage of 110 V AC, the measured voltage should range from 100 V to 127 V. For an input voltage of 220 V AC, the measured voltage should range from 200 V to 240 V. All cables are free from wear, damage, aging, corrosion or burns. Labels are clearly and correctly written and marked and securely attached. All connecting parts are secure and free from damage and corrosion.

29 29 Parameter Requirements Specifications Protective system Cleanliness Check whether the rodent-proof net on each signal cable outlet at the cabinet top or bottom is tightly wrapped and in good condition. Check the cabinet top, bottom, front and back and all rack air filters for cleanliness and lack of dust. All rodent-proof nets should be tightly wrapped and undamaged. All surfaces should be clean, dust-free, and cleared of any blockages or impediments. General rack maintenance Remove the air filter frame from the rack cabinet bottom. Wash and dry the filter thoroughly and then place it back into the cabinet. Remove the air filter gauze from the inner side of the cabinet's front door. Squeeze water out of the gauze and let it dry and reinstall it. Remove the air deflector from inside the jamb on the cabinet's front side. Use a piece of clean cotton gauze, an anti-static brush, or a vacuum cleaner to remove any dust or particles and reinstall it. Multimeter procedure - optional Checking resistance You can use a multimeter to check the grounding of each rack cabinet component: Set the multimeter to the resistance position and connect one lead to a fixed place in the equipment room (you may need to extend the lead cable) and the other lead to measure each grounding point inside the cabinet. Given the measuring accuracy, the measured resistance of each grounding point should be approximately 1 ohm or less. If the resistance measured at a grounding point exceeds 1 ohm, check the grounding cable, connecting terminal and fastening screw and make appropriate corrections.

30 30 Checking voltage Set the multimeter to the voltage position and connect one lead to a fixed place in the equipment room (you may need to extend the lead cable) and the other pointer to measure each grounding point inside the cabinet. Given the measuring accuracy, the voltage measured at each grounding point should range between 0 V and 5 V. If the voltage measured at a grounding point is 0 V, the point is not grounded. In the case of a value larger than 5 V, check the grounding cable, connecting terminal and fastening screw at the grounding point and make appropriate corrections. Hot-swappable and non-hot-swappable components Some components of both devices are hot-swappable; they can be removed and replaced without powering down either device. Other components are not hot-swappable; they require powering down of the entire system and devices. Refer to the NetBackup 5220 and Symantec Storage Shelf Hardware Troubleshooting Guide for detailed lists of hot-swappable and non-hot-swappable components. Checking the NetBackup 5220 Verify that the physical exterior of the device is intact, clean, and in proper working condition. NetBackup 5220 front and rear panels Check the front and rear panels to verify: All components are securely attached All components are undamaged No blockages obstruct air vents NetBackup 5220 front panel

31 31 NetBackup 5220 rear panel Bezel Check the optional bezel on the front panel of the NetBackup The black molded-plastic bezel protects the front panel from damage or accidental contact. Proper air flow through the chassis may be impeded if there are problems with the bezel. Verify that the bezel is: Securely attached to the front panel Not damaged Not obstructed or blocked NetBackup 5220 AC power connections Verify that both AC power cables are connected properly. AC power cable connections of the NetBackup 5220 (rear view) Checking the Symantec Storage Shelf Verify that the physical exterior of the device is intact, clean, and in proper working condition.

32 32 Symantec Storage Shelf front and rear panels Symantec Storage Shelf front panel Symantec Storage Shelf rear panel

33 33 Symantec Storage Shelf AC power connections Verify that both AC power cables are connected properly. AC power cable connections of the Symantec Storage Shelf (rear view)

34 34 Chapter 5 LED status indicators This chapter provides information on LED indicators that provide status information for the NetBackup 5220 and the Symantec Storage Shelf. NetBackup 5220 LEDs Mainboard LEDs NetBackup 5220 mainboard LEDs

35 35 Letter A B C D E F G H I J Description POST Code Diagnostic LEDs System Identification LED Status LED Memory 1 Fan Fault LED CPU 1 Fan Fault LED CPU 1 DIMM Fault LEDs CPU 2 Fan Fault LED Memory 2 Fan Fault LED CPU 2 DIMM Fault LEDs 5V Standby LED Control panel LEDs

36 36 Letter Image LED Function A B C D E F Hard Disk Activity Random flashing green light indicates hard disk drive activity (SAS). No light indicates no hard disk drive activity. NIC 2 Activity Continuous green light indicates a link between the system and the network to which it is connected. Flashing green light indicates network activity. NIC 1 Activity Continuous green light indicates a link between the system and the network to which it is connected. Flashing green light indicates network activity. System Status Solid green indicates normal operation. Flashing green indicates degraded performance. Solid amber indicates a critical or non-recoverable condition. Flashing amber indicates a non-critical condition. No light indicates POST is running or the system is off. Power/Sleep Continuous green light indicates the system has power applied to it or the system is S0 state. Flashing green indicates the system is in sleep or ACPI S1 state. No light indicates the power is off or the system is in ACPI S4 or S5 state. System identification Solid blue indicates system identification is active. No light indicates system identification is not activated. 2-Port 8Gb FC HBA LEDs The 8Gb FC HBAs connects the NetBackup 5220 to other network and storage devices. It can provide two tape out FC ports. By using the tape out card (Fiber Channel), data can be exported from the NetBackup 5220 to a tape library for offline storage.

37 37 NetBackup port 8Gb FC HBA Note: Each port on the 8Gb FC HBA card shows three LEDs, labeled 8, 4 and 2. These numbers correspond to the rate of data transfer (8Gbit/s, 4Gbit/s or 2Gbit/s). 2-port 8Gb FC HBA LED descriptions 8/Yellow 4/Green 2/Amber Description Off Off Off Power off. Off Off On/Flashing Data is being transferred at a rate of 2 Gbit/s. Off On/Flashing Off Data is being transferred at a rate of 4 Gbit/s. On/ Flashing Off Off Data is being transferred at a rate of 8 Gbit/s. On On On Power on (before firmware initialization). Flashing Flashing Flashing Power on (after firmware initialization). Flashing alternately Firmware error. 4-Port GE NIC LEDs The model of the 4-port GE (Gigabit Ethernet) NIC is Intel E1G44HT. The 4-port GE NIC provides four GE network ports for backup or replication.

38 38 NetBackup port GE NIC 4-port GE NIC LED descriptions Type Color Status Description ACT Green Flashing The link is normal and data is being transferred. Green On The link is normal. - Off No link. - Off Data is being transferred at a rate of 10 Mbit/s. LNK Green On Data is being transferred at a rate of 100 Mbit/s. Amber On Data is being transferred at a rate of 1 Gbit/s.

39 39 2-Port 10GE NIC LEDs This section provides the physical view, features, and technical specifications for the NetBackup GE (10 Gigabit Ethernet) NIC, which provides two 10GE network ports for backup. NetBackup port 10GE NIC 2-port 10GE NIC LED descriptions Type Color Status Description ACT/LNK Green Flashing The link is normal and data is being transferred. Green On The link is normal. - Off No link. - Off No link. GRN=10G Green On Data is being transferred at a rate of 10 Gbit/s. Yellow On Data is being transferred at a rate of 1 Gbit/s.

40 40 Symantec Storage Shelf LEDs Disk module and device LEDs Symantec Storage Shelf front panel LEDs The front panel shows two different sets of LEDs; 2 LEDs each per disk module, for a total of 24 sets of LEDs 6 system LEDs showing status of the entire device Disk module LED indications LED name State Description Disk status Power/activity Green Amber Blue Amber Operation normal Operation normal

41 41 Device LED indications LED name State Description Power Solid green Operation normal Global Enclosure status Solid green Operation normal Reserved Optional Optional IO Module 1 activity Flashing green IO module activity IO Module 2 activity Flashing green IO module activity Heartbeat Flashes green once every 4 seconds Flashes green once every 2 seconds If one IO module is installed If two IO modules are installed I/O module LEDs The Symantec Storage Shelf contains two I/O modules, accessed from the rear panel of the device. The SAS IN port is used to attach to an SAS port on the rear panel of the NetBackup Connect SAS IN ports on each storage shelf I/O module to the equivalent SAS ports in slot #5 of the PCI Riser Assembly in the rear of the NetBackup One I/O module is shown below, however each storage shelf includes two such modules.

42 42 I/O module LEDs

43 43 I/O module LED descriptions LED States Description SAS IN port Solid green Flashing green Red Not lit Link available Activity n/a No link available SAS OUT port n/a Not operational at this time. I/O module Solid green Flashing green Red Not lit Ready n/a Starting up Off Note: When starting up the Symantec Storage Shelf, the primary I/O module (on the left side of the rear panel) starts up first. Its LED turns green a few seconds after the main startup. The LED of the secondary I/O module (on the right of the rear panel) will start after the primary module is operational.

44 44 Power module LED The rear panel Symantec Storage Shelf contains two side-by-side power modules. Each module includes two fans, a connector to a main AC power supply, on/off switch and a status indicator LED. Symantec Storage Shelf power module LED Symantec Storage Shelf power supply LED indications Color/State Not lit Solid Green Flashing Green Red Indication Power not detected Power ok Ok but powered off Power on failed

45 45 Chapter 6 NetBackup 5220 monitoring interfaces Administrative Web UI Supported browsers The administrative Web UI (User Interface) is your gateway to monitoring, managing, and obtaining status data about the NetBackup 5220 and Symantec Storage Shelf and their components. IE7, IE8, IE9 Note: For IE9, you must add the appliance URL to the Trusted Sites zone in order to see all GUI functionality. Mozilla Firefox 3.x Note: If you are using Firefox you must accept the exception and confirm security exception before accessing the appliance URL. Where to find information The NetBackup 5200 Series Administrator s Guide contains comprehensive software information such as: Deployment and administering the appliance

46 46 Call Home feature Configuring settings including: Call Home feature SNMP Cloud storage Monitoring the appliance Managing the appliance Disaster recovery Decommissioning an appliance Go to to download the most recent 5200 series documents. In the event of a hardware failure, the Call Home feature is designed to bundle and upload appliance-specific and customer-specific hardware and software information to a Symantec Call Home server. The NetBackup 5220 uses the HTTPS protocol to connect to the Symantec Call Home server, which is enabled by default. If you determine that you have a problem with a piece of hardware, you should contact Symantec Technical Support. Engineers can use the serial number of your appliance and assess the trends of the hardware status. In the Administrative Web UI, Settings > Hardware Monitoring page, you can enable and disable the Call Home feature. From the command-line interface, you can enable and disable the Call Home feature with the Main > Admin > CallHome Enable and the Main > Admin > CallHome Disable commands. You can use the Main > Admin > Hardware Notification Interval time command to set the notification interval, which is the number of minutes between the alert mails that are sent to the administrator. You can also use the Main > Admin > CallHome Proxy commands to specify proxy server information. If the appliance environment has a proxy server between the environment and external Internet access, you must enable the proxy settings on the appliance. The proxy server must accept https connections from the Symantec Call Home server. This feature is disabled by default. The following describes how a hardware failure is reported.

47 47 Hardware failure reporting from Call Home Monitoring enabled or disabled Call Home enabled Hardware failure routine When a hardware failure occurs, the following sequence of alerts occurs: The appliance uploads hardware and software information to a Symantec server. The following hardware information is uploaded: Power supply wattage CPU voltage Fan rpm Disk sttaus HBA status Critical temperatures RAID group status The following software information is uploaded: Backup jobs that started in the last 12 hours Backup jobs that failed in the last 12 hours Total available deduplication space Used deduplication space Feature IDs The appliance generates a local alert by to notify you of hardware failure. Call Home disabled The appliance generates a local alert by to notify you of hardware failure For more information regarding the Call Home feature, you can refer to the NetBackup 5200 Series Administrator s Guide at:

48 48 NetBackup appliance shell menu The NetBackup appliance shell menu is an interactive shell that is available on the 52xx appliances through SSH. This menu interface enables you to perform most of the administration functions that are necessary to administer a NetBackup 52xx series appliance. You can use this shell menu in place of the web interface for many operations. In addition, anyone who is limited to only SSH because of firewall restraints should use this shell menu. The NetBackup 5200 Series Command Reference Guide contains detailed information about the NetBackup appliance commands. Each command contains a brief description of the primary function of the command, a synopsis, and descriptions of each of the options listed in the synopsis. Some commands also contain notes and usage examples. Go to to download the most recent 5200 series documents.

49 49 Troubleshooting Now that you have evaluated the status of several components and parameters, you can begin troubleshooting any faults or problems that you have discovered. Collect necessary information such as: Detailed name and address of the customer Contact person and telephone number Time when fault(s) occurred Detailed fault(s) description Save log files for future reference Device type(s), serial number(s), and software version(s) Results when attempting to address faults Problem level and required solution deadline Refer to the NetBackup 5220 and Symantec Storage Shelf Hardware Troubleshooting Guide and NetBackup 5220 and Symantec Storage Shelf Software Troubleshooting Guide for detailed fault scenarios and procedures.

50 50 Chapter 7 Maintenance logs You should keep consistent records of device status and faults. Developing trend patterns may help you to better troubleshoot and maintain your equipment. You can create and keep electronic files of your records, or use paper copies. Electronic logs are more efficient, easier to manage and retrieve and less costly. Electronic maintenance logs You can create and store logs with any application(s) that you and your staff can easily use. You could have an on-line site or wiki, or you could save files in an accessible server. For example, you could create a basic text file as follows: Basic text log (example) Paper maintenance logs Make copies of this table to keep a log of maintenance activities.

51 51 Maintenance log Requirement/parameter Status Comments Owner Checking equipment running environment Checking environment inside the cabinet Checking indicator status Operating temperature Operating humidity Fire safety Dust Enclosure power supply Power system Cable system Grounding system Protective system Dust-proof system Cable labeling System power indicator status System alarm indicator Disk online status indicator Disk read/write status indicator Power running/alarm indicator Fan running/alarm indicator NetBackup 5200 running status Link indicator of the management network port Active indicator of the management network port

52 52 Requirement/parameter Status Comments Owner Checking on the system monitor interface (CLI) Link indicator of the service network port Active indicator of the service network port ACT/LNK indicator of the 10GE NIC port (Optional) GRN=10GE indicator of the 10GE NIC port (Optional) The 2/Amber indicator of the Tape out card (Fiber Channel) port The 4/Green indicator of the Tape out card (Fiber Channel) port The 8/Yellow indicator of the Tape out card (Fiber Channel) port ACT indicator of the GE service network port (Optional) LNK indicator of the GE service network port (Optional) CPU status Disk status RAID status Fan status Power Supply status Temperature FC HBA status

53 53 Requirement/parameter Status Comments Owner Problems and troubleshooting Remaining problems Verification Date