Tech support

Transcription

1 Tech support

2 PLEASE BE SAFE IN THE SIGN. ALTHOUGH THE SIGN COMPONENTS ARE 24 VOLT DC. THE VOLTAGE TO THE LIGHTING AROUND THE COMPONENTS ARE 110 VAC VOLTS UP TO 220 VAC VOLTS

3 FALL PROTECTION PLEASE REMEMBER YOUR HARNESS AND LAYNARD WHEN YOU HAVE TO GO UP IN A LIFT OR BUCKET. MAKE SURE YOUR SAFETY CONES ARE CORRECTLY SET UP AROUND YOUR TRUCK. ALSO PLEASE WEAR YOUR SAFETY VEST WHEN WALKING FROM SIGN TO STORE. SOMETIMES WHEN REPAIRING SIGNS, SEVERAL TRIPS HAVE TO MADE BETWEEN SIGN AND CONTROLS INSIDE OF STORE

4 IF A PRICE IS ON SIGN THEN CHECK TO SEE IF SAME PRICE IS ON PUMPS. CHECK POWER IF SIGN IS OFF. FIND THESE COMPONENTS ON THE INSIDE OF THE STORE. HANDHELD PART# COIL CORD FOR HAND CONSOLE PART # 18412

5 LEFT: PROTOCOL CONVERTER PART# RETALIX/NEXGEN LED SIGNS ONLY (INCLUDES RJ45 PATCH CABLE AND RJ45- DB9 CONNECTOR) CONVERTER PART # SAPPHIRE LED SIGNS ONLY (INCLUDES RJ45 PATCH CABLE AND RJ45- DB9 CONNECTOR) MIDDLE: HAND CONSOLE INTERFACE PART # RIGHT: WIRELESS RADIO PART # SET OF TWO ONE INSIDE STORE AND ONE INSIDE SIGN MATCHED SET. IF TWO SIGNS THEN IT WILL BE A SET OF THREE WHICH IS A DIFFERENT PART NUMBER SPECIAL ORDER FORM SKYLINE

6 OUR FIRST OBJECTIVE IS TO GET CORRECT PRICE ON SIGN. IF PRICE IS TO LOW THEN CUSTOMERS WILL WANT MONEY BACK FOR PRICE ON PUMPS BEING HIGHER. IF PRICE IS TO HIGH ON SIGN, IT COULD HAVE POTENTIAL CUSTOMERS GO ELSEWHERE. ATTEMPT TO CHANGE PRICES USING HANDHELD CONNECTED TO PROTOCOL CONVERTER ON THE INSIDE OF THE STORE. IF HANDHELD READS OFF LINE. THEN PRESS MODE, MODE, 0. THE HAND HELD WILL CYCLE TO RADIO THEN READ POLL. IN 30 SECONDS THE PRICE SHOULD DISPLAY PRESS 888 ENTER AND CHECK SIGN. IF PRICE CHANGES YOU ARE COMMUNICATING WITH SIGN. IF SIGN DOES NOT CHANGE THEN WALK OUT TO PRICE SIGN(S). LOOK FOR GREY BOX BELOW SIGN ON POLE AND ATTEMPT TO CHANGE PRICES AGAIN.

7 YOU SHOULD SEE SAME PRICE AS SIGN. EXAMPLE : IF SIGN HAS DIESEL PRICE TOO PRESS SELECT TO CHANGE TO ITEM 2. EXAMPLE: NOTE: ON LED SIGNS ONLY, THE HAND CONSOLE GETS ITS POWER THROUGH THE INTERFACE BOX (NOT A BATTERY). ANYTIME THE HANDHELD IS PLUGGED INTO PROTOCOL CONVERTER THE SYSTEM HAS TO BE RESET.

8 RESETTING POWER TO COMPONENTS: THE INSIDE COMPONENTS ARE ALL POWERED BY THE SAME 9VDC POWER SUPPLY, PLUGGED INTO THE HAND CONSOLE INTERFACE (MIDDLE BLACK BOX). 1: REMOVE HANDHELD FROM PROTOCOL CONVERTER. 2: UNPLUG THE POWER SUPPLY AND WAIT TEN SECONDS. RESTORE POWER, AS LONG AS THE OVERRIDE LIGHT ON THE PROTOCOL CONVERTER DOES NOT STAY LIT THEN CALL PANTRY HELP DESK (EXT.5423) (NOTE: AFTER ON HOLD PRESS #8 THAT LETS HELP DESK KNOW YOU ARE A TECHNICIAN ON SITE. ) AND HAVE THEM UPDATE PRICES FROM CORPORATE.

9 If prices do not update with handheld, go out to sign. You should see a Grey box on pole to sign. POLE BOX PART #18724 POLE BOX CARD PART# POLE BOX JUMPER PART # Plug in the hand console to the bottom port that says handheld to sign. If price Example: appears then there is a problem with communication from sign to inside store. Check the pole box card for corrosion or loose connections.

10 GO BACK INSIDE STORE. CONFIRMS YOUR WIRELESS SIGNAL STRENGTH. PLUG THE HAND CONSOLE INTO THE HAND CONSOLE INTERFACE PORT. AFTER 10 SECONDS, ENTER THE KEYSTROKES FOR HAND CONSOLE DIAGNOSTICS: PRESS MODE 2 TIMES, THEN , ENTER. b WILL DISPLAY SELECT 4 TIMES rad. 10 WILL DISPLAY PRESS ENTER r SS.1 WILL DISPLAY PRESS ENTER C.00 WILL DISPLAY PRESS ENTER WAIT TEN SECONDS. H XX WILL DISPLAY THE NUMBER XX WILL BE THE SIGNAL STRENGTH TO THAT SIGN AS REPORTED BACK BY THE RADIO. IF NO NUMBER APPEARS [ ], THEN THERE IS NOT A VALID RADIO CONNECTION. 36 TO 52 = ACCEPTABLE SIGNAL STRENGTH FOR NORMAL OPERATION. 35 AND BELOW = UNACCEPTABLE. REPOSITION OR RELOCATE ANTENNA SYSTEM

11 IF YOU DO NOT HAVE A ACCEPTABLE SIGNAL STRENGTH, YOU CAN ATTEMPT RELOCATING RADIO AND HAND CONSOLE. REMOVE HAND CONSOLE INTERFACE AND WIRELESS RADIO FROM BACKROOM. TAKE TO OUTSIDE OR TO FRONT OF STORE AND PLUG INTO POWER. IF YOUR PRICE DISPLAYS ON YOUR HAND HELD THAN THE WIRELESS COMPONENTS ARE TOO FAR FROM SIGN. CHECK AGAIN FOR SIGNAL STRENGTH IF GOOD NOW, THEN THE ANTENNA NEEDS TO BE AT THIS NEW LOCATION. USE WIRE PANTRY PART # TO EXTEND DISTANCE FROM ANTENNA TO HAND CONSOLE INTERFACE.

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13 THESE ARE THE PART NUMBERS FOR THE COMPONENTS INT THE MAIN CONTROL PANEL: MAIN BOARD PART # RS485 SURGE MODULE TRANSCEIVER 1X2 CARD SKYLINE PART # LED DIPSLAY DRIVER 8-18 PART # LED DISPLAY DRIVER PART # POWER SUPPLY 24VDC 10 AMP PART# POWER DISTRIBUTION BOARD PART # RADIO INTERFACE BOARD PART# 19170

14 IF ONE SIDE OF SIGN IS LIT AND THE OTHER IS NOT: THE BEST COURSE OF ACTION IS A MAIN CONTROL BOARD RECALIBRATION THE TWO BUTTON IN THE CENTER OF PHOTO. PRESS THE RIGHT BUTTON FOR ONE SECOND (RELEASE) AND THE HOLD THE LEFT ONE FOR SEVEN SECONDS AND RELEASE. THE SIGN WILL GO THROUGH ALL THE NUMBERS AND THEN GO BACK TO STORED PRICE.

15 IF SIGN IS TOO HIGH AND YOU DO NOT HAVE ACCESS TO BUCKET TRUCK. A SOFT RESET SHOULD BE ATTEMPTED. USING THE HANDHELD EITHER INSIDE THE STORE OR AT SIGN. IF TWO SIGNS COMPLETE THIS OPERATION AT POLE BOX ONLY. PRESS MODE TYPE IN 7694 <ENTER> (NOT ALL THE NUMERALS WILL SHOW UP ON THE SCREEN WHEN DOING THIS STEP) PRESS SELECT BUTTON TWICE HAND CONSOLE WILL SHOW A <ENTER> THE HAND CONSOLE WILL SHOW A C.00 SELECT TO THE CONTROLLER YOU WISH TO RESCALE < ENTER> (YOU MAY HAVE MORE THEN ONE) HAND CONSOLE WILL SHOW A.00 <ENTER> 255 WILL APPEAR ON THE DISPLAY TYPE IN 15 AND <ENTER> <ENTER> THE HAND CONSOLE WILL SHOW SEND. WAIT UNTIL A.00 COMES BACK.

16 SIGN WILL SCROLL THRU ALL THE NUMBERS AND SET THE PRICE AGAIN. DISCONNECT, RECONNECT HAND CONSOLE AND SET PRICES. WHEN ENTERING A NEW PRICE YOU MAY GET ERROR 25, 28, 19 THE FIRST TIME. IF YOU DO PRESS <ENTER> TO GET PAST THEM. YOU MAY HAVE TO RESET POWER TO SIGN IF ERRORS RETURN IF HAND CONSOLE UNRESPONSIVE TO PRICE CHANGE ATTEMPT: I) THE CONSOLE MAY INADVERTENTLY BE IN VIEW-ONLY MODE (MODE 1). PRESS MODE, THEN #2, ENTER THIS WILL CHANGE IT TO PRICE- CHANGING MODE 2. II) THE CONSOLE/KEYPAD MAY HAVE LOCKED UP. SIMPLY UNPLUG THEN RE-PLUG IN THE HAND CONSOLE TO THE COIL CABLE. IF THIS DOES NOT CLEAR THE ISSUE, THE HAND CONSOLE MAY NEED TO BE REPLACED.

17 HAND CONSOLE DISPLAY SEGMENTS ARE BLINKING: HAND CONSOLE DISPLAY SEGMENT(S) BLINK WHEN A PROBLEM IS DETECTED WITH THE SIGN DISPLAY. THE BLINKING SEGMENT WILL CORRESPOND TO AN ACTUAL SIGN DISPLAY. I) OBSERVE THE SIGN DISPLAY COMMODITIES FOR ANY OBVIOUS PROBLEMS. IF A PARTICULAR NUMBER SEGMENT IS COMPLETELY OUT, THE SIGN IS DESIGNED TO BLANK OUT THE ENTIRE COMMODITY PRICE AS A PRECAUTION. II) IF THE ITEM NUMBER OR DECIMAL POINT IS BLINKING, THAT INDICATES A PROBLEM WITH THE SIGN CABINET S 9/10THS DISPLAY PANEL OR THE DECIMAL POINT BOARD.

18 BELOW ARE THE ADAPTERS FROM PROTOCOL CONVETERS TO THE POS. THIS DIFFERENT COLORED CONNECTOR AND A DIP SWITCH IN THE PROTOCOL CONVERTER ARE THE DIFFERENCE BETWEEN THEM. SAPPHIRE / VERIFONE NEXGEN / RETALIX

19 CHANGING A NEXGEN PROTOCOL CONVERTER TO OPERATE WITH A SAPPHIRE POS: MOVE DIP SWITCH #5 FROM ON TO OFF. REASSEMBLE AND REATTACH POWER. PLEASE MARK ON THE EXTERNAL LABEL THAT IT IS NOW VERIFONE TYPE. AS OF AUGUST 2013, PROTOCOL CONVERTERS SHIPPED WITH FIRMWARE VERSION AND ABOVE WILL AUTOMATICALLY HAVE THIS SETTING IN MEMORY. ONLY THE SWITCH NEEDS TO BE CHANGED.

20 THIS IS THE MAJORITY OF PROBLEMS YOU WILL RUN INTO IN THE FIELD IF FURTHER ASSISTANCE IS NEEDED, PLEASE FEEL FREE TO CALL. (904) IF ONE OF THE TRAINERS IS NOT AVAILABLE PLEASE FEEL FREE TO CALL SKYLINE: 1(800)

21 Error Code Short Name Description Notes - Error codes 1 to 5 are used in production testing 1 RS485 switch 2 3 RS485 loopback RS232 loopback - Production test cannot switch to RS485 port - Production test - - Production test - - Production test 4 Keypad - - Production test 5 RS232 switch 6 Comms timeout 7 Packet timeout - Production test cannot switch to RS232 port - Production test - Not used - Legacy - Controller did not respond in the allotted time - Sometimes fixed with antenna relocation

22 8 CRC Bad address No controller s in system Broken strings - Message Cyclic Redundancy Check failed - Message address does not fit HDLC format - HC did not see any controllers in the sign system - Some LEDs are broken in the sign, but not enough to cause the sign to blank - Not common - Not common - Common during troubleshooting and installation. - Fixed by doing a Mode 0 poll or by cycling power to HC - May mean radio or punch downs are not good - Offending segment will blink on HC display

23 12 PRICE SYNC - THERE IS A COMMODITY THAT DOES NOT HAVE THE SAME PRICE IN ALL CONTROLLERS IN SIGN SYSTEM - USUALLY HAPPENS AFTER TESTING THAT CHANGES ONE SIGN IN A SYSTEM BUT NOT OTHER SIGNS WITH THE SAME COMMODITY 13 COMMODITY NOT FOUND - COMMODITY WAS NOT FOUND IN CONTROLLER - NOT COMMON 14 PRICE MISMATCH - THE LAST PRICE CHANGE DID NOT CHANGE ALL SIGNS IN THE SYSTEM THAT HAVE THAT COMMODITY - MIGHT HAPPEN DURING TESTING 15 ~ ~ ~ 16 MISSING CONTROLLER - A CONTROLLER THAT USED TO BE PART OF THE SIGN SYSTEM IS NOT REPORTING TO THE HC - HAPPENS IF A HC IS MOVED TO A NEW SIGN SYSTEM - HAPPENS IF SIGNS IN THE SYSTEM ARE TURNED OFF - CAN BE RESET WITH 7694 RESET OP 17 FIVE COMMS FAILURES - THE HC TRIED 5 TIMES TO SEND A MESSAGE AND RECEIVE AN EXPECTED REPLY WITHOUT SUCCESS -

24 18 BLANK FOR BAD STRINGS - AT LEAST ONE DISPLAY IS BLANKED BECAUSE TOO MANY STRINGS ARE BROKEN - - ERROR CODES 19 TO 30 ARE SET BY THE CONTROLLER, NOT THE HC 19 DRIVER HIGH TEMP - AT LEAST ONE DRIVER IS REPORTING HIGH TEMPERATURE - 20 POWER SUPPLY PROBLEM - ONE OR MORE POWER SUPPLIES ARE SHOWING A MONITOR VOLTAGE NOT IN THE EXPECTED RANGE - SET BY CONTROLLER, NOT HC - USE VARIOUS D-MODE OPS TO GET MORE DATA - MOST OFTEN CAUSED BY BROKEN POWER SUPPLY - MAY ALSO BE CAUSED BY FAILURE TO CONNECT POWER SUPPLY MONITOR WIREWARE 21 FAN PROBLEM - FAN SHOULD BE TURNED ON BUT IS DRAWING TOO MUCH OR TOO LITTLE CURRENT - SET BY CONTROLLER, NOT HC - USE D-MODE OP 9 TO GET MORE DATA - IN A TWO-CONTROLLER SYSTEM, USE D-MODE OPS TO FIGURE OUT WHICH FAN IS BAD 22 DAC PROBLEM 23 PHOTODIODE PROBLEM 24 BLANK FOR CONTROLLER HIGH TEMP - NOT USED - SET BY CONTROLLER, NOT HC - PHOTODIODE NOT RESPONDING AS EXPECTED - SET BY CONTROLLER, NOT HC - SIGN IS BLANKED BECAUSE THE CONTROLLER TEMPERATURE EXCEED THE CRITICAL TEMPERATURE - SET BY CONTROLLER, NOT HC - LEGACY ONLY - D-MODE OP 19 MAY BE HELPFUL - USE D-MODE OPS 11 AND 12 TO GET MORE DATA - NOT COMMON - USE D-MODE OP 8 TO GET MORE DATA

25 25 CALIBRATION FAILURE - A DISPLAY FAILED DURING CALIBRATION - SET BY CONTROLLER, NOT HC - LEGACY ONLY 26 INVALID PRICE - SHOWN IF USER TRIES TO ENTER A 4-DIGIT PRICE IN A 3-DIGIT SIGN - SET BY CONTROLLER, NOT HC - ERROR STICKS UNTIL A CORRECT PRICE IS SENT TO CONTROLLER 27 VREF PROBLEM - THE MEASURED VALUE OF VREF IN THE CONTROLLER IS NOT IN THE EXPECTED RANGE - SET BY CONTROLLER, NOT HC - LEGACY ONLY 28 LOW STRING CURRENT DURING CALIBRATION - DURING CALIBRATION AT LEAST ONE STRING HAD A CURRENT MEASUREMENT BELOW THE EXPECTED RANGE - SET BY CONTROLLER, NOT HC - LEGACY ONLY 29 INVALID DAC DURING CALIBRATION - DURING CALIBRATION THE DAC OUTPUT WAS NOT IN THE EXPECTED RANGE - SET BY CONTROLLER, NOT HC - LEGACY ONLY 30 INVALID ID SENSE RESISTOR DURING CALIBRATION - DURING CALIBRATION AT LEAST ONE DISPLAY HAD AN INVALID ID RESISTOR - SET BY CONTROLLER, NOT HC - LEGACY ONLY

26 31 SCROLL COMMODITY TIMEOUT - A SCROLL COMMODITY TOOK TOO LONG TO CHANGE - 32 RECEIVE BUFFER ERROR - HDLC RECEIVE STATE MACHINE GOT TO THE ERROR STATE ~ ~ ~ - XBEE WILL NOT CONNECT XBEE RADIO 40 TO THE COMMANDED - COMMS FAILURE NODE 41 PAN ID WRITE FAILURE - ATTEMPT TO WRITE A NEW SECURITY CODE (PAN ID) TO THE TARGET CONTROLLER DID NOT WORK - - CANNOT WORK UNLESS HC IS PLUGGED IN DIRECTLY TO THE TARGET CONTROLLER ~ ~ ~

27 70 NO MODEM - THE HC CANNOT SEE A MODEM - 71 MODEM UNRECOGNIZED RESPONSE - THE MODEM RESPONDED WITH AN UNEXPECTED MESSAGE - 72 MODEM COMMAND ERROR - THE MODEM RESPONDED WITH AN ERROR WHEN THE HC TRIED TO ISSUE A COMMAND - 73 MODEM NO DIAL TONE - THE MODEM IS TELLING THE HC THAT IT DOES NOT SEE A DAILTONE - 74 MODEM LINE BUSY - THE MODEM IS TELLING THE HC THAT THE NUMBER CALLED IS BUSY - 75 MODEM NO CARRIER - THE MODEM IS TELLING THE HC THAT IT DOES NOT SENSE A CARRIER -

28 76 MODEM TIMEOUT - THE MODEM TOOK TOO LONG TO RESPOND TO A COMMAND FROM THE HC - 77 MODEM NOT OK - THE HC EXPECTED THE MODEM TO SAY OK AND THE MODEM SAID SOMETHING ELSE - 78 MODEM NOT READY - THE MODEM COULD NOT BE INITIALIZED - 79 ~ ~ ~ 80 ~ ~ ~ 81 UNSUPPORTED COMMAND - THE HC TRIED TO SEND A COMMAND THAT THE CONTROLLER DOES NOT SUPPORT - SET BY CONTROLLER, NOT HC -

29 82 UNSUPPORTED VERSION - THE HC TRIED TO SEND A COMMAND VERSION THAT THE CONTROLLER DOES NOT SUPPORT - SET BY CONTROLLER, NOT HC 83 UNSUPPORTED PARAMETER - THE HC TRIED TO SEND A COMMAND PARAMETER THAT THE CONTROLLER DOES NOT SUPPORT - SET BY CONTROLLER, NOT HC ~ ~ 91 INVALID MODE - THE MAIN STATE MACHINE IN THE HC REACHED AN INVALID STATE 92 INVALID SIGN TYPE - THE HC TRIED TO DO A PS2.1 A-MODE OP ON A SIGN THAT IS NOT A PS2.1 TYPE OF SIGN