ftserver W Series 4300/4600 Technical Service Guide

Transcription

1 ftserver W Series 4300/4600 Technical Service Guide Revision 0 March 23, 2005 Revision History

2 Preface The ftserver W Series 4300/4600 Technical Service Guide contains technical information pertinent to ftserver systems operating under Microsoft Windows Server 2003 Enterprise Edition operating systems. This document is organized as follows: Section 1 - Introduction Section 2 - Operation and Troubleshooting Procedures Section 3 - CRU Removal and Replacement Procedures Section 4 - FRU and DRU Removal and Replacement Procedures Section 5 - Part Numbers Section 6 - Theory of Operation Section 7 - Related Documentation Audience This guide is intended for authorized service personnel who install and maintain Stratus systems, and who have completed Stratus field-service training courses.

3 1. Introduction This section describes the requirements, components, configurations, and specifications for the Stratus ftserver W Series 4300/4600 systems. It covers the following topics: Overview Operating system requirements Hardware components System configurations System specifications 1.1 Overview The ftserver W Series 4300/4600 systems are modular, 1-way or 2-way SMP ftserver systems. Components are connected to a blindmate backplane. The ftserver W Series 4300/4600 system can be configured in a 4U rack or pedestal system. Rack systems can be mounted in a Stratus cabinet or a customer supplied cabinet. The ftserver 4300/4600 system consists of two 2U CPU-I/O enclosures, each of which contains a CPU element and an I/O element. The following figures show front and rear views of the system. Figure 1-1. System Front and Rear View 1-1

4 1.2 Operating System Requirements ftserver 4300/4600systems are supported by the following: Microsoft Windows Server 2003 Enterprise Edition ftserver System Software version 4.0 (minimum) 1.3 Hardware Components The main hardware components in the ftserver 4300/4600 system are the following: 2 CPU-I/O Enclosures Backplane CPU-I/O Enclosure Each CPU-I/O enclosure contains: One CPU Element One I/O Element CPU Element The CPU element in the 4300 system contains a 1-way or 2-way (optional) symmetric multiprocessing (SMP) Intel Xeon processor operating at 3.2 GHz and eight DIMM slots. The front side bus operates at 800 MHz. The CPU element in the 4600 system contains a 2-way Intel Xeon processor operating at 3.6 GHz and eight DIMM slots. The front side bus operates at 800 MHz. ftserver 4300 systems use 1-GB DDR-2 (Dual Data Rate) Dual Inline Memory Modules (DIMMs). The minimum ftserver 4300 logical memory is 2 GB and the maximum is 8 GB. ftserver 4600 systems use 1-GB or 2-GB DDR-2 DIMMs. The minimum ftserver 4600 logical memory is 2 GB and the maximum is 16 GB. Both CPU elements must be configured with identical total memory size. DIMMs of different capacities and from different manufacturers may not be mixed within a CPU element. DIMMs of identical capacity must be mounted in the corresponding memory slot between each CPU element. DIMMs must be installed in pairs. The following table lists the memory module currently supported in ftserver 4300/4600systems. Model Number Description Minimum # per CPU Enclosure Maximum # per CPU Enclosure M231 1-GB DDR-2 DIMM 2 8 M232 (4600 system only) 2-GB DDR-2 DIMM

5 The following table shows the supported memory configurations: System Total Memory in Each CPU Element Number of Modules in Each CPU Element 4300/ GB 2 M231 modules 4300/ GB 4 M231 modules GB 2 M232 modules 4300/ GB 6 M231 modules 4300/ GB 8 M231 modules GB 4 M232 modules GB 6 M232 modules GB 8 M232 modules I/O Element Each I/O element contains: One CDROM drive or optional DVD-RW drive One dual-port integrated 10/100/1000 Copper Gigabit Ethernet port Three hot-swap single-initiated internal SATA disk bays 4300 systems: one low-profile slot per enclosure standard, install optional AK533 attach kit to add two full-height slots systems: one low-profile slot and two full-height slots per enclosure standard PCI Adapters The table below describes the adapters that can be configured in ftserver 4300/4600 systems. It also includes the minimum and maximum number of adapters supported Mktg. ID Description Min. # Max. # U574-LC ftserver 2-Port Pro/1000BaseSx Ethernet PCI Adapter 0 4 U574-LC-SC ftserver 2-Port Pro/1000BaseSx Ethernet PCI Adapter with LC to SC conversion kit 0 4 U575 ftserver 2-Port Pro/1000Base-T Ethernet PCI Adapter 0 4 AK415 EMC SAN Attach Kit (Contains Fibre Channel Adapter pair (AA-U52500) 0 2 AK419 EMC Direct Attach Kit (Contains Fibre Channel Adapter pair (AA-U52600)

6 U527 Ultra320 Adapter for Tape 0 U529 (4600 systems) Copper Fibre Channel JBOD HBA 0 U531 2-GBPS Fibre Channel HBA for use with the AX SCSI Disk Drives The ftserver 4300/4600 includes one internal disk storage enclosure that contains one, two, or three hot-swap SATA disk drives per CPU-I/O enclosure. The supported disk drives are listed in the table below: Model D641 D642 D643 Description 80-GB SATA disk drive (7200 RPM) 160-GB SATA disk drive (7200 RPM) 73-GB SATA disk drive (10K RPM) A minimum of two internal disk drives is required. Different types of disk drives can be used concurrently in the same ftserver 4300/4600, but only disks of the same capacity can mirror each other. The boot disk configured should be the smallest size available CD-ROM or DVD-RW drive The supported drives are listed in the following table. Model D553 D552 Description fserver slimline 2 x CD-ROM drive ftserver 2 x DVD/RW drive System Backplane The ftserver 4300/4600system contains a backplane through which the CPU and I/O elements interconnect. The backplane contains three USB 2.0 ports, two COM ports, a video port and a connector to which the C620 modem attaches. A 25-MHz system clock is also located on the backplane. The C620 modem is a Stratus designed modem that provides 56K/V.90 data rates in a space efficient 1-inch by 2.5-inche form factor. 1-4

7 It is the external serial modem used for the Stratus Service Network (ASN) when connected over a phone line (VTM or no VTM) Optional Components Optional components of an ftserver 4300/4600system include: T521 and T522 tape drives Keyboard, mouse, and monitor External floppy disk drive EMC Attach Kit (For storage systems other than CLARiiON AX100, install AK533 attach kit in ftserver W 4300 to provide the necessary full-height PCI slots.) D540 storage subsystem (Add two AK533 attach kits to fosterer 4300 to provide the necessary full-height PCI slots.) VTM (standard in 4600 systems) Power distribution unit Tape Drives ftserver 4300/4600systems support two external tape drives. These tapes are connected to the U527 SCSI PCI adapter. Each I/O element can support a single tape drive. Tape drives cannot be daisy chained and do not failover. The following table lists the tape drives supported on ftserver 4300/4600systems. Model T521 T522 Description SDLT600 rack mount only SDLT600 rack mount only 1-5

8 Keyboard/Monitor/Mouse/KVM Switch The keyboard and mouse connect to the system by a USB port. The following table lists the keyboard, monitor, and mouse types. Marketing ID V115 N/A V128 V129 AK470 Description ftserver USB Keyboard/Mouse Customer supplied monitor Integrated Rack mount KVM 15 flat panel display 4-Port USB KVM Switch External Floppy Drive The ftserver 4300/4600system does not support an internal floppy disk drive. An optional external USB floppy drive (model number AK438) can be connected via a USB port EMC Attach Kits The ftserver 4300/4600 systems support connection to an EMC Symmetrix/Clarrion system using a pair of Fibre Channel adapters contained in the AK415 or AK419 Attach kit. (ftserver 4300 system supports only CLARiiON AX100.) D540 Storage Subsystem The ftserver 4600 supports a 2U single 2-Gb Fibre Channel (FC) disk storage enclosure. Only one FC storage enclosure is supported per system. The following table lists the Fibre Channel disk storage components. Model D540 D541 D542 Description ftserver 12-slot 2-GB Fibre Channel Disk Storage Subsystem 36-GB 15,000 RPM Fibre Channel Disk Drive 73-GB 10,000 RPM Fibre Channel Disk Drive 1-6

9 VTM The Virtual Technician Module (VTM) provides the ability to diagnose a system without power to the system, the ability to power-cycle a system remotely; as well as additional system management features of remote KVM, remote CD/floppy and access to the Stratus Service Network (ASN). Access to the VTMs is through the modem module or over a local area network (LAN). To enable connectivity to the ASN, a modem is attached directly to the system and managed by Windows Server software or two partnered VTMs in the system Power Distribution Unit (PDU) Each system can contain up to two pairs of power distribution units, The PDU s are installed on the bottom rear or the middle rear of the rack to allow all systems to connect to the PDU using a single-length jumper cable. Power distribution units connect to country-specific external power cords, which in turn connect to the customer s external power source. 1-7

10 1.4 System Configurations System Marketing ID P3105R-1D P3105R-2D Processor DMR DMR SMP 1-way 2-way Processor speed 3.2 GHz 3.2 GHz Cache size 1 MB il2 1 MB il System Marketing ID Processor SMP Processor speed Cache size P3106R-2D DMR 2-way 3.6 GHz 2 MB il2 1-8

11 1.5 System Specifications Pedestal System Power Input voltage Frequency Output wattage VAC nominal 90 VAC minimum, 256 VAC maximum 50/60 Hz A-side enclosure: 650W (AC) B-side enclosure: 650W (AC) Physical Height Width Depth Weight in. (59.05 cm.) 8.62 in. (21.89 cm); in. (32.72 cm) in. (79.71 cm) System: 110 lb (49.9 kg), fully loaded Rails: 5.8 lb (2.63 kg) Case: 47.5 lb (21.55 kg) Environmental Operating temperature 41 F to 95 F (5 C to 35 C) For every 800 ft (243.8m) above 2,000 ft (609.6m), lower the maximum operating temperature (35 C) by 1 C. Storage temperature -38 F to 140 F (-40 C to 60 C) Operating altitude Maximum rate of temperature change during operation Relative humidity during operation Relative humidity during storage Acoustic sound pressure limits (operating) Heat dissipation 0 ft to 10,000 ft (0m to 3,048m) 18 F/hr (10 C/hr) or 0.30 F/min (0.17 C/min) 10% to 80% (noncondensing) 5% to 95% (non condensing) <55 dba 4432 BTUs per hour 1-9

12 1.5.2 Rack-Mount System Power Input voltage Frequency Output wattage VAC nominal 90 VAC minimum, 256 VAC maximum 50/60 Hz A-side enclosure: 650W (AC) B-side enclosure: 650W (AC) Physical Height 7.0 in. (17.78 cm; 4U) Width Depth Weight, including 8 DIMMS, 4 processors, and six disks in. (44.45 cm) 30 in. (76.2 cm), excluding screws and bezel System: 110 lb (49.9 kg), fully loaded Rails and cage: 13.8 lb (6.26 kg) Environmental Operating temperature 41 F to 95 F (5 C to 35 C) For every 800 ft (243.8 m) above 2000 ft (609.6 m), lower the maximum operating temperature (35 C) by 1 C. Maximum rate of temperature change during operation Relative humidity during operation Relative humidity during storage Acoustic sound pressure limits (operating) Heat dissipation 18 F/hr (10 C/hr) or 0.30 F/min (0.17 C/min) 10% to 80% (non condensing) 5% to 95% (non condensing) <55 dba 4432 BTUs per hour 1-10

13 2. Operation and Troubleshooting Procedures This section describes procedures related to the ftserver W Series 4300/4600 system operation and solving problems with the hardware components. It covers various topics, including the following: System Startup System Shutdown Troubleshooting Hardware Components Software-Based Troubleshooting Taking a Component Offline Bringing a Component Online 2.1 System Startup Whenever the system is plugged into live AC outlets, low-level power is present in the ftserver system. This standby power enables the Baseboard Management Controller (BMC) to monitor the status of the system components, even when system power is off. The system power button is located on the front of the system and functions as follows: If the system power is off and standby power is on, pressing the front panel power button turns the system power on and boots the operating system. If the system power is on and the operating system or BIOS is starting, stopping, or running, pressing the system power button will turn the system off. If the system power is on and the operating system is completely shut down, pressing the live power button (the one whose LED is lit) on the I/O enclosure shuts down system power. (Standby power remains on.) Perform the following procedure to startup an ftserver 4300/4600 system. 1. Ensure that the power cords are plugged into live AC power outlets. If the system is connected to power distribution units (PDUs), ensure that the PDUs are plugged into live AC power outlets and are turned on. 2. Turn on power to the monitor and any other peripheral devices. 2-1

14 3. On the CPU- I O enclosure whose power-button LED is lit, lift the plastic cover that shields the system power button and press the button. Figure 2-1. Power Button NOTE: The system makes up to six attempts to boot its self. Each time it tries to boot with a different combination of I/O elements and CPU elements. If there are failed components in the system, it might take longer for the system to boot or finish trying to boot. You can monitor the boot process on the screen or in a VTM session. 2.2 System Shutdown Power Button Perform the following procedure to grpower acefully Button shut down an ftserver system running Microsoft Windows Server Any Windows settings will be saved and the contents of memory are saved to disk. The operating system should always be shut down in this manner if at all possible. 1. Exit from all applications before shutting down the ftserver 4300/4600 system. 2-2

15 2. Click Start on the Windows desktop, and then click Shut Down. Figure 2-2. Start Menu 2-3

16 3. Select Shut down and click on the reason for shutting down the system from the menu. Figure 2-3. Shut Down Menu Options 2-4

17 4. Click OK. Figure 2-4. Shut Down 5. After the system shuts down, turn off power to the monitor and any other peripheral devices. Power Button 2-5

18 2.3 Troubleshooting Hardware Components ftserver systems provide hardware- and software-based methods of troubleshooting system hardware. Hardware-based troubleshooting is implemented through light-emitting diodes (LEDs). Software-based troubleshooting is accomplished by means of the ftserver Manager. This section provides general information and guidelines for troubleshooting hardware failures in the ftserver system. For more information about monitoring and troubleshooting the system, refer to the Stratus ftserver: System Administrator s Guide (R014W) Status LEDs CPU-I/O Enclosure Each CPU- I/O enclosure contains three LEDs that describe the status of the system and enclosure. These LEDs, which are located on the front and rear of each enclosure, are green, amber, and white. The CPU- I O enclosure status LEDs are shown in the following figures. Figure 2-5. CPU-I/O Enclosure Front LEDs Figure 2-6. CPU-I/O Enclosure Rear LEDs 2-6

19 Software controls the LEDs for the individual subsystems (CPU, I/O, BMC, VTM). Hardware takes the states from the subsystems within an enclosure and combines them to create visible LEDs on the front of the enclosure. When the system is mounted in a rack the CPU-I/O enclosure LEDs are visible through the use of light pipes in the plastic bezel. The following tables list the meaning of each the LED colors. White indicates whether the enclosure is duplexed or simplexed. Green indicated the enclosure s power state. Amber represents broken state or identifies functionality. LED Green, unlit Green, blinking Green, steady Amber, unlit Amber, steady White, unlit White, steady White, blinking Power off or no standby power. Description/Action Action: If necessary, verify that the AC power cords are connected at both ends. Verify that the system power connections are seated properly. Standby power. Action: Press the power button to boot the system. Online or booting. Offline or functioning normally. Broken or partially broken component (CPU, I/O, BMC, or VTM). Action: Refer to ftsmc for information about the failure, then attempt to correct the failure within the operating system. For help in interpreting the information displayed in ftsmc, see the Help for ftsmc and the Stratus ftserver W Series: System Administrator s Guide (R014W). If you need to remove an enclosure for troubleshooting, first determine if it is safe to pull by verifying the state of the white status LED. Safe to remove, offline or power off. Operating in duplex mode. If system power is off (green LED unlit), the BMC and VTM are operating in duplex mode. It is safe to remove the enclosure, because its partner keeps the system operational. Operating in simplex mode. If system is on (steady green LEDs), removing the enclosure will crash the system because no partner is available. If system power is off (green LEDs unlit), either the BMC or the VTM is operating in simplex mode. It is safe to remove the enclosure, but you will not have remote access to the system. 2-7

20 Action: Return the offline partner component to service Disk Drive LED Each CPU- I/O enclosure can support up to three internal SATA disk drives. Each SATA disk drive has a single green-amber LED on its bezel. The following table describes the SATA disk drive LED states. State Description/Action Off Steady Green Blinking Green Steady Amber Not powered, safe to pull. Duplexed and inactive, safe to pull. Duplexed and active, safe to pull. Broken and safe to pull. Action: Verify that the drive is properly installed. Verify the connection by removing and replacing the drive. Refer to ftsmc for information about the failure and attempt to correct the failure in the operating system. For help in interpreting the information displayed in ftsmc, see the Help for ftsmc and the Stratus ftserver W Series: System Administrator s Guide (R014W). If necessary, replace the drive with a new one. Blinking Amber Simplexed and active, unsafe to pull for one of the following reasons: Mirrored volumes are being resynchronized or created for the first time. Action: Wait for the process to complete. The volumes are already mirrored, but a partner disk drive is missing or broken. Action: Reinsert the partner drive to restore duplex operation. Verify that the partner drive is functioning normally. The disk drive has no mirror (not duplexed). Action: If possible, create mirrored volumes for increased fault tolerance. The disk is broken, and active. Action: See solution under Steady Amber. 2-8

21 For information about creating and managing mirrored volumes, see the Stratus ftserver W Series: System Administrator s Guide (R014W) Modem LEDs The modem has two LEDs: one green and one amber. The following figure shows the location of the LEDs. Figure 2-7. Modem Module LEDs The following table describes the meaning of the LED states. LED and State Green, unlit Powered off and safe to pull. Description/Action 2-9

22 Green, steady Powered on and unsafe to pull. Action: If you need to replace the modem, either turn the modem power off or shut down the system and unplug the power cords. Amber, off Operating normally. Amber, steady Broken or hung. Action: Refer to ftsmc for information about the failure and attempt to correct the failure in the operating system. For help in interpreting the information displayed in ftsmc and, if necessary, resetting the modem, see the Help for ftsmc and the Stratus ftserver WSeries: System Administrator s Guide (R014W). If necessary, replace the modem assembly. Amber, blinking Modem is being identified. See the Stratus ftserverwseries: System Administrator s Guide (R014W) for the procedure to identify a modem PCI Slot LEDs Two LEDs (amber and white) for each PCI slot are required to define the state of the slot. Note that the PCI slots on the 4300/4600 system are not physically hot-plugable. In order to remove a PCI adapter the entire enclosure must be removed from the system. The LEDs on the front of the enclosure indicate the safe to pull status for the enclosure. The PCI slot status LEDs are shown in the following figure. Figure 2-8. PCI Slot LEDs The following tables describe the meaning of the PCI slot status LEDs. Off Amber LED Meaning Normal operation or slot is empty. 2-10

23 On PCI adapter or slot has failed. Action: Refer to ftsmc for information about the failure and attempt to correct the failure in the operating system. For help in interpreting the information displayed in ftsmc, see the Help for ftsmc and the Stratus ftserver W Series: System Administrator s Guide (R014W). If necessary, replace the PCI adapter. Blinking Identify White LED Off On Blinking Offline Online duplexed. Meaning Online simplexed. Unsafe to remove. Taking it offline will result in lost connectivity. Action: If necessary, insert an identical adapter in the corresponding slot in the other enclosure to enable duplex mode System Ethernet Port and VTM Ethernet Port LED Each CPU- I/O enclosure contains three Ethernet ports. Two ports, which operate at 10, 100, or 1000 Mbps, are connected to the embedded system Ethernet controllers. Another port, which operates at 10 or 100 megabits-per-second (Mbps), is dedicated to the VTM. Each port has two integrated LEDs that indicate Ethernet activity and connection speed. The system Ethernet ports and the VTM Ethernet ports are shown in the following figure. 2-11

24 Figure 2-9. System Ethernet and VTM Ethernet Ports The following table describes the system Ethernet port LED states. Location Color State ACT/LINK (Left) Unlit Steady green Link not present Link present Flashing green Ethernet activity 10/100/1000 (Right) Unlit Steady green 10-Mbps connection 100-Mbps connection Steady amber Flashing amber 1000-Mbps connection Identifies the PCI adapter when you click on Identify Adapter on the General tab in the PROSet utility. 2-12

25 The following table describes the system VTM port LED states. Location Color State 10/100 (Left) Unlit Steady green 10-Mbps connection 100-Mbps connection ACT/LINK (Right) Unlit Steady green Link not present Link present Flashing green Ethernet activity 2-13

26 2.3.2 General Disk Drive Problems and Solutions The following table lists some possible problems that the internal SATA disk drives may encounter, as well as some corrective actions. Problem System will not boot from system disk Cannot access data Action Ensure that the disk-drive boot is enabled through the BIOS setup program. Try to boot from the system disk s mirrored partner. To do so, unlatch the suspected faulty system disk. Some files might contain viruses. Run a virus-scan utility on the disk drive. Some files might be corrupted. Use the Emergency Repair Disk (ERD) to help repair problems with system files. Disk drive fails, or disk status LED is sold amber System does not recognize disk drive View the System event log and ftsmc console to try to determine what might have caused the disk drive to fail. For more information about the System event log and the ftsmc console, see your system administration guide. Ensure that the disk drive was installed correctly. For external floppy disk drives, ensure that the USB cable is plugged into the USB connectors on the system backplane assembly. Note that you cannot connect the floppy drive through the USB connectors on the keyboard. Slow response time The disk drive might be full. Ideally, at least 15 percent of the disk drive should be free. Delete unnecessary files, or move files to another disk drive. You might need to defragment the disk drive. Mirror regeneration might be occurring. Try to schedule mirror regeneration for a time when the system is not heavily used. However, if the disk contains business-critical data, you should regenerate the mirrors as soon as possible. The disk drive might be reading a compressed file. In the future, avoid compressing files that are heavily used. Many read or write operations might be queued to the disk drive. If the ftserver Software Availability Manager indicates an unusually high number of disk requests outstanding, you should examine how your applications are using the disks. For more information about the ftserver Software Availability Manager, see the Stratus ftserver Software Availability Manager User s Guide (R007W). Errors might be occurring on the drive. Check the system event log. 2-14

27 2.3.3 CD or DVD Drive Problems and Solutions The CD or DVD drive has a single LED that indicates whether the drive is busy. It does not have an LED that indicates whether a fault has occurred. Only the CD or DVD drive in the primary CPU- I/O enclosure is active. The following table lists some possible problems that the CD-ROM drive could encounter, as well as some corrective actions. Problem CD-ROM drive is not working properly Action Ensure that the CD or DVD has been inserted correctly. Check for environmental problems that can damage CD or DVD media and drive heads. Environmental problems can result from airborne contaminants (smoke, steam, dust, and ashes) or radiated interference (hand-held receivers, communications and radar installations, and radio/television broadcast transmitters). Check that no paper or plastic label, or any residue, is attached to the surface of the CD or DVD that is in use. Ensure that the correct drivers are installed. Ensure that the CD or DVD drive was installed correctly. System cannot read CD or DVD Ensure that the CD or DVD is clean and does not contain any scratches. Attempt to read a known good CD or DVD. If you are attempting to load a DVD, verify that the drive is a DVD drive by checking the logo on the front panel of the drive. CD or DVD drawer will not open System will not boot from CD or DVD drive Insert a straightened paper clip into the emergency eject hole. Ensure that CD boot is enabled through the BIOS Setup program. Busy Indicator stays on Ensure that the CD or DVD has been inserted correctly. Ensure that the CD or DVD drive is operating properly by attempting the same operation with a different CD or DVD. If the second CD or DVD works, the first one might be damaged. 2-15

28 2.4 Software-Based Troubleshooting Hardware errors are detected by the system hardware and evaluated by the maintenance and diagnostics software. After a hardware error, the software directs the affected device to self-test. If the device fails the test, the error is called a hard error and the device is taken out of service. If the device passes the test, the error is called a soft error. The ftserver System Inventory, which is accessible through the ftserver Management Console (ftsmc), displays a tree-list of system components. Next to each component name is an icon that indicates the status of the component. A failed component is indicated by a white X in a red circle. This condition causes a warning icon (yellow triangle with!) to appear next to all parent nodes of the failed node. The error icon appears next to the SCSI slot that failed, and the warning icon appears in the three nodes that precede the failed node. To determine that a component failed 1. On the Desktop double click on the ftserver Management Tools icon. 2. In the Console Root screen, click on the ftserver (Local) node. Figure Consol Root Menu 2-16

29 3. Look for Warning or Error icons. If you see a Warning icon, click the plus sign (+) in front of nodes that have a Warning icon until you see an Error icon indicating the component that has failed. Figure Warning Icons 2-17

30 6. Click the problem node and check the MTBF: Current value in the Details pane. If it is less than the MTBF: Threshold value, the node has failed and the system takes it out of service. Figure For more information about System Inventory, refer to the the Stratus ftserver: System Administrator s Guide (R014W) 2.5 Taking a Component Offline In the ftsmc Console tree, select and right-click the failed component. From the pop-up menu, select Initiate Bring Down. This results in shutting down the component. N O T E: If the failed component is a mirrored disk, break the mirror before shutting the failed disk down. If you are going to remove a disk, first confirm that the disk s mirror is present and functioning. If the mirror is present, go to Disk Management and break the mirror. To break a mirror, rightclick one of the disks and select Break Mirror. To determine what disks are mirrored, go to Disk Management. The logical disks that have the same drive letter are a mirrored pair. Replace the component and bring the replaced component back online. See the next subsection. 2-18

31 2.6 Bringing a Component Online In the ftsmc Console tree, select and right-click the new component. From the pop-up menu, click Initiate Bring Up. This results in bringing the component online. 2-19

32 3. CRU Hardware Removal/Replacement Procedures This section lists the Customer Replaceable Units (CRUs) in the ftserver W Series 4300/4600 systems and describes the removal and replacement procedures for each one. 3.1 List of CRUs The following table lists the CRUs in the ftserver 4300/4600 systems. Description CPU-I/O Enclosure PCI Adapter Modem System Backplane PCI Riser Assembly PSU/CPU Fan IDE Backplane IDE Cable SATA Disk Drive SATA Backplane Assembly CD-ROM Drive Rewritable DVD Drive VTM Part Number AA-G90730 AA-UXXXXX AA-C62000 AA-E93300 AA-E91300 AS AA-E93500 AW AA-D64100/D64200 AA-E91200 AA-D55300 AA-D55200 AA-U Power Removal If total power removal is required, the system must be shut down prior to removing power and rebooted after the replacement unit is installed. Shut down the operating system. Turn off power to the monitor and any peripheral devices. 3-1

33 At the back of the system, remove the two AC power cords connected to the backplane power outlets. Figure 3-1. AC Power Cord 3.3 Handling ESD Sensitive Parts Clock cards and PCI adapters are particularly sensitive to damage from electrostatic discharge (ESD) because the electronic components are exposed when the device is not fully installed. Caution: To avoid damaging these parts during handling, always take the following precautions. Always store cards and adapters in their static-protective envelope until you are ready to install them in the system. Always hold an adapter or card by its edges. Always ground yourself before handling a clock card or a PCI adapter, or before removing or replacing the IO enclosure. Ground yourself by wearing a grounding strap. 3.4 Hardware Removal Procedures This section contains the removal procedures for the CRUs listed in the preceding table. Each of these procedures indicates any power removal requirements. To perform the replacement procedure for each CRU, reverse the removable procedure. If any special replacement considerations are necessary, a replacement note is included. 3-2

34 3.4.1 CPU-I/O Enclosure 1. If necessary, use ftserver Management Console (ftsmc) to take the enclosure out of service as described in Section 2.4. Verify that the enclosure is offline before proceeding. 2. Remove the enclosure s bezel. 3. Disconnect the VTM network cable (if present) from the rear of the enclosure. Figure 3-2. VTM Cable 3-3

35 4. Disconnect the data cables and power cord from the rear of the enclosure. Figure 3-3. Power and Data Cables 5. Ensure that the mechanical interlock on the rear of the enclosure is in the unlocked position. If the system is in a rack, the unlocked position is the vertical position. If the system is in a pedestal case, the unlocked position is the horizontal position. Figure 3-4. Mechanical Interlock (Unlocked Position in Rack-Mounted System) 3-4

36 6. Loosen the two thumbscrews on the release levers at the front of the enclosure. Figure 3-5. Thumbscrews 7. Pull on the two release levers to loosen the enclosure from the rails. Pull the enclosure a few inches out of the slot. 8. With one person supporting the enclosure on each side, pull it straight out until it is stopped by the safety lever on its right side. Push down the front end of the lever to disengage it. Figure 3-6. Safety Lever 9. With each person holding a side of the enclosure, pull the enclosure straight out. 3-5

37 3.4.2 Enclosure Cover 1. Remove the CPU- I/O enclosure. 2. Loosen the thumbscrews at the front of the cover and the screw at the rear of the enclosure. Figure 3-7. Cover Screws 3. Slide the cover back slightly, pulling from the thumbscrews. 4. Lift the cover straight upwards to remove it PCI Riser Assembly 1. Remove the CPU-I/O enclosure as described in Section Remove the CPU-I/O enclosure cover as described in Section If the PCI riser assembly contains full-length PCI adapters, loosen the thumbscrews on the PCI adapter supports at the side of the enclosure and slide the supports towards the front of the enclosure to release the PCI adapters. 3-6

38 4. Loosen the three thumbscrews on the dual-pci adapter cover at the rear of the enclosure. Pull the cover straight back out of the enclosure until it stops to release the PCI adapter faceplates. Figure 3-8. PCI Adapter Cover Thumbscrews 5. Gently pull the PCI riser assembly out of its slot PCI Adapter Each ftserver 4600 system (and some 4300 systems) CPU- I O enclosure has one low-profile PCI slot and two full-height PCI slots. Each ftserver 4300 system enclosure has only one lowprofile PCI slot in the same position as in the ftserver 4600 system; The PCI slots are physically labeled 1-3 on the enclosure chassis. The ftserver Management Console (ftsmc) interface displays these PCI slots as PCI Slot Info - 9, 10, and 11. No slots are reserved. PCI slots 2 and 3 in the ftserver 4600 system are located on a PCI riser assembly inside the CPU- I O enclosure. While performing the procedures to install or remove these PCI cards, you must remove the PCI riser assembly as described in Section Remove the CPU-I/O enclosure as described in Section Remove the CPU-I/O enclosure cover as described in Section If you are removing a PCI adapter from slot 1, remove the screw on the PCI adapter (the same screw that fastens the enclosure cover), and skip to step If you are removing a PCI adapter from slot 2 or 3, remove the PCI riser assembly as described Section

39 5. Attach the PCI riser assembly to the CPU- I O enclosure cover to stabilize it before you remove the PCI adapter. Do the following: a. Temporarily replace the enclosure cover. b. Align the four hooks on the PCI riser assembly with the four rectangular slots on the cover, and lower the assembly into place. Figure 3-9. Cover Slots c. Slide the PCI riser assembly towards the front or rear of the cover (depending on the orientation) to lock the assembly onto the cover. d. If necessary, remove the PCI adapter support clip, if it is installed. Figure PCI Adapter Support Clip 6. Pull the PCI adapter out of the PCI slot. If the adapter does not disconnect easily, use a firm side-to-side tugging motion while maintaining steady pressure. 3-8

40 3.4.5 Modem If you do not intend to use the modem control program to turn the modem off, shut the system down and remove the power cords. Then skip to step 6. To turn the modem off while the system is online, perform the following procedure: 1. Open a command prompt window and enter the following command to change directory: cd \program files\stratus\customerservice\supporttools 2. Enter the following command to start the modem control program: modemcontrol.bat A menu of service options is displayed. 3. Type the number for Turn the modem off and press Enter. 4. Type the number for Display modem status and press Enter. Verify that the modem power is off. The value for Power must be FALSE. You can also verify that the power (green) LED on the modem is off. 5. Type 0 and press Enter to exit the program. 6. Disconnect the phone line from the modem. 7. Loosen the two captive screws that fasten the modem to the system backplane assembly at the rear of the enclosure. Figure Modem Captive Screws 8. Disconnect and remove the modem assembly by pulling it gently off of the system backplane assembly System Backplane To replace a system backplane assembly, you must remove both CPU- I/O enclosures from the system. Also, you must remove the modem module from the old backplane assembly to install it on the new system backplane assembly. 3-9

41 1. Shut down the system. 2. Release both CPU- I/O enclosures from the system chassis. You do not need to remove the enclosures from the rails. Pull the enclosures out only 3 or 4 inches to separate them from the backplane. 3. Disconnect all of the cables from the system backplane assembly. 4. Remove the modem module from the system backplane assembly as described in Section Loosen the two thumbscrews on the system backplane assembly at the rear of the enclosure. Figure Backplane Thumbscrews 6. Slide the system backplane assembly to the left if the system is in a rack, or towards the top of the enclosure if the system is in a pedestal case. Pull the assembly out of the system CPU Fan 1. Remove the CPU-I/O enclosure as described in Section Remove the CPU-I/O enclosure cover as described in Section

42 3. Disconnect the fan power connector from the main board by pulling straight up on the connector. If necessary, push the IDE ribbon cable aside to access the connector. Figure Fan Power Connector 4. Carefully remove the fan power cable from the guides on the CPU plenum. 5. Pull the fan straight up to remove it from the enclosure. 3-11

43 3.4.8 CD-ROM Drive/ Rewritable DVD Drive 1. Remove the CPU-I/O enclosure as described in Section Place the enclosure on a stable surface and remove the screw at the front of the drive. 3. Grasp the tabs on the top and bottom of the screw hole and, gently pulling the drive towards you, remove the drive from the system. Figure CD-ROM Drive Screw IDE Cable 1. Remove the CPU-I/O enclosure as described in Section Remove the CPU-I/O enclosure cover as described in Section Tabs 3-12

44 3. Remove the IDE ribbon cable from its retaining clip; then disconnect the IDE ribbon cable from the IDE backplane assembly by gently pulling back on both connector levers at the same time. Figure IDE Ribbon Cable, Power Cable and Retaining Screws 4. Disconnect the other end of the IDE ribbon cable from the motherboard. Figure IDE Cable Connection at Motherboard IDE Backplane 5. Remove the CPU-I/O enclosure as described in Section Remove the CPU-I/O enclosure cover as described in Section Remove the CD or DVD drive as described in Section

45 8. Remove the IDE power cable from the assembly. 9. Remove the IDE ribbon cable from its retaining clip; then remove the IDE ribbon cable from the IDE backplane assembly by gently pulling back on both connector levers at the same time. Figure IDE Ribbon Cable and Power Cable 10. Push the IDE power cable and ribbon cable aside. 3-14

46 11. Remove the two screws that hold the assembly in place. To reach the screws, insert an extra long screwdriver into the slot for the CD or DVD drive and feed it through the screw holes at the rear of the slot. Figure Accessing Screws 8. Remove the IDE backplane assembly SATA Disk Drive 1. Remove the bezel. 2. Press the green release button on the latch on the front of the disk drive, pull the latch, and remove the disk drive. Figure Disk Drive Release Button 3-15

47 SATA Backplane 1. Remove the CPU-I/O enclosure as described in Section Remove the CPU-I/O enclosure cover as described in Section Remove the SATA disk drives as described in Section Remove the two screws from the front of the SATA drive bay. Figure Grasp the metal plate at the top of the SATA drive bay and, gently pulling towards you, remove the drive bay from the enclosure. 6. Remove the two screws that secure the SATA backplane assembly to the rear of the SATA drive bay. 7. Slide the SATA backplane assembly out of the drive bay VTM 1. Remove the CPU-I/O enclosure as described in Section Remove the CPU-I/O enclosure cover as described in Section If necessary, gently push any power cords from the PSU aside to expose the VTM. 3-16

48 4. Press down on the two levers on the VTM slot to release. Figure VTM Release Levers 5. Pull the VTM straight up out of its slot. 3-17

49 4. FRU/DRU Hardware Removal/Replacement Procedures This section lists the Field Replaceable Units (FRUs) and Distributor Replaceable Units (DRUs) in the ftserver W Series 4300/4600 systems and describes the removal and replacement procedures for each one. 4.1 List of FRUs and DRUs The following table lists the FRUs and DRUs in the ftserver 4300/4600 systems. Description FRU/DRU Part Number Memory Module (1-GB/2-GB DIMM) FRU AA-M23100/M23200 Power Supply and Bracket Assembly FRU AS Power Switch Assembly FRU AW GHz CPU Processor Kit DRU AK GHz CPU Processor Kit DRU AK Motherboard DRU AA-G94330 SDLT 600 Tape Drive DRU AA-T Power Removal If total power removal is required, the system must be shut down prior to removing power and rebooted after the replacement unit is installed. 1. Shut down the operating system. 2. Turn off power to the monitor and any peripheral devices. 4-1

50 3. At the back of the system, remove the two AC power cords connected to the backplane power outlets. Figure 4-1. AC Power Cord 4.3 Handling ESD Sensitive Parts Clock cards and PCI adapters are particularly sensitive to damage from electrostatic discharge (ESD) because the electronic components are exposed when the device is not fully installed. Caution: To avoid damaging these parts during handling, always take the following precautions. Always store cards and adapters in their static-protective envelope until you are ready to install them in the system. Always hold an adapter or card by its edges. Always ground yourself before handling a clock card or a PCI adapter, or before removing or replacing the IO enclosure. Ground yourself by wearing a grounding strap. 4.4 Hardware Removal Procedures This section contains the removal procedures for the FRUs and DRUs listed in the preceding table. Each of these procedures indicates any power removal requirements. To perform the replacement procedure for each FRU or DRU, reverse the removable procedure. If any special replacement considerations are necessary, a replacement note is included. 4-2

51 DIMM Slots Memory Module (DIMM) 1. Remove the CPU-I/O enclosure from the cabinet as described in Section Remove the enclosure cover as described in Section Remove the baffle covering the DIMMs by lifting it straight up and off. Figure 4-2. Baffle 4. Remove each DIMM by opening its ejector levers and pulling the DIMM straight up out of its slot. Figure 4-3. DIMM Ejector Levers Power Supply 1. Remove the CPU-I/O enclosure from the cabinet as described in Section Remove the enclosure cover as described in Section

52 3. Disconnect the black AC power cord from the power supply. 4. Disconnect the five power supply connetors, labeled 1-5, of the wiring harness. (Four connectors are located on the motherboard and one is on the IDE backplane.) Figure 4-4. Power Supply AC Cord and PCU Cable Connector Locations 5. Remove the screw securing the power supply bracket to the chassis bottom. Figure 4-5. Power Supply Screw 6. Slide the power supply (with bracket) toward the rear of the chassis and carefully lift it up and out. 4-4

53 4.4.3 CPU 3.2-GHz CPU & Heat Sink Kit 1. Remove the CPU-I/O enclosure from the cabinet as described in Section Remove the enclosure cover as described in Section Remove the baffle covering the DIMMs and the plenum covering the heat sinks by lifting them straight up and off. Figure 4-6. Baffle and Plenum 4. Loosen the four screws securing the heat sink. Make sure the screws are free. Figure 4-7. Heat Sink Screws 5. Hold the heat sink base and twist it to break the TIM bond. 4-5

54 6. Clean and then remove the processor by releasing its ejector levers and pull it straight up and out from the connector. Figure 4-8. Processor Ejector Lever REPLACEMENT NOTE: Use the thermal grease included in the processor heat sink kit to install the new heat sink on the processor Power Switch Assembly 1. Remove the CPU-I/O enclosure from the cabinet as described in Section Remove the CPU-I/O cover as described in Section Disconnect the 4-pin power switch cable at the motherboard.. 4-6

55 4. Remove the power switch cable from the retaining clips that fasten it to the enclosure chassis. Figure 4-9. Power Switch Cable 5. Pull the power switch cable free from any entanglements in the enclosure. 6. Remove the screw beside the power switch on the front panel of the enclosure. Figure Power Switch Screw 7. Gently pull the power switch and its cable out of the front of the enclosure

56 Tape Drive 1. Unplug the tape drive enclosure and verify that all cables have been disconnected. 2. Remove the four screws that secure the enclosure to the front vertical rails. Figure Tape Drive Screws Screws (4) 1. Slide the enclosure out of the rack. 2. Remove the eight screws securing the access panel at the top of the enclosure. Figure Access Panel Screws 3. Remove the access panel by carefully lifting the front of the panel and sliding it forward. 4-8

57 4. Remove the two (2) screws securing the drive bracket to the chassis. Figure Drive Bracket Screws Screws 5. Remove the drive bracket from the chassis by carefully lifting the rear of the bracket and sliding it toward the enclosure back panel and set it on top of the enclosure, being careful not to damage the cables attached to the drive. 4-9

58 6. Disconnect the IO cable and the 4-pin DC power cable from the drive Figure IO and Power Cables Power Cable I/O Cable 7. Remove the four screws securing the drive to the sides of the bracket. Figure Drive Screws Screws 4-10

59 4.4.6 Motherboard 1. Remove the CPU-I/O enclosure and its cover from the cabinet as described in Section Remove the CPU baffle and plenum. 3. Remove the enclosure cover as described in Section Remove the disk drives. 5. Remove the heat sinks and processors as described in Section Remove the DIMMs as described in Section Remove the VTM module (if present) as described in Section Remove the fan modules as described in Section Remove the PCI adapters and PCI riser board as described in Section Remove the power supply as described in Section Disconnect the flexible light pipe from the motherboard. 12. Disconnect all remaining cables from the motherboard. 13. Remove all screws securing the motherboard to the chassis. 14. Raise the motherboard by tilting and sliding it back out of the rear face and then tilt it sideways. 4-11

60 5. Part Numbers The tables in the following subsections list the part numbers for the Customer Replaceable Units (CRUs), Field Replaceable Units (FRUs), and Distributor Replaceable Units (DRUs) in ftserver W Series 4300/4600 systems. Description CRU/FRU/DRU Part Number Memory Module (1-GB/2-GB DIMM) FRU M23100/M23200 Power Supply and Bracket Assembly FRU AS Power Supply FRU AA-P71000 Power Switch Assembly FRU AS GHz CPU Processor Kit DRU AK GHz CPU Processor Kit DRU AK CPU-I/O Enclosure Motherboard DRU AA-G94330 SDLT 600 Tape Drive DRU AA-T51500 System Backplane CRU AA-E93300 Modem CRU AA-E93600 CPU-I/O Enclosure CRU AA-G90730 PCI Riser Backplane Assembly CRU AA-E91300 Power Switch and Bracket Assembly CRU AW mm Fan and Bracket CRU AS IDE Backplane CRU AA-E93500 IDE Cable CRU AW SATA Backplane CRU AA-E91200 SATA Disk Drive CRU AA-D64100/D64200 CD-ROM Drive CRU AA-D55300 Rewritable DVD Drive CRU AA-D55200 VTM CRU AA-U

61 6. Theory of Operation This section contains an overview of the theory of operation for the ftserver W Series 4300/4600 systems. It provides information on how the system operates and includes a description of each of the following major assemblies/subsystems. CPU-I/O Enclosure System Backplane SATA Backplane IDE Backplane Virtual Technician Module (VTM) Cooling Subsystem Power Subsystem 6.1 Overview The ftserver W Series 4300/4600 systems are modular, 1-way or 2-way SMP ftserver systems. Components are connected to a blindmate backplane. The ftserver 4300/4600 system consists of two 2U CPU-I/O enclosures, each of which contains a CPU element and an I/O element. Features include the following: Dual processor capable with Intel s Nocona or Jayhawk 32-bit processors (800 MHz FSB). DDR2-400 memory sub-system supporting up to 16 GB (8 GB in 4300 systems). Three external USB 2.0 ports for keyboard/mouse, floppy drive and user configurable. IDE bus housing the CD-ROM drive. SATA 1.0e bus connecting to the internal hot-pluggable SATA disk drives. Onboard VGA. Onboard BMC controller. Two 10/100/1000 Enet ports provided by an onboard Enet device. Two External COMM ports: Two asynchronous serial ports labeled COM1 and COM2. The COM2 port is shared between the host processor and the Baseboard Management Controller (BMC). One internal modem port: Used by the ekvm or host for modem access. Optional ekvm card for additional SMM features. Two PCI-X 100 MHz slots, full height capable and one PCI-X 100-MHz slot, low profile. Optional Modem The figure on the following page is a system block diagram of the ftserver 4300/

62 Figure 7-1. System Block Diagram 6.2 CPU-I/O Enclosure The CPU element in the 4300 system contains a 1-way or 2-way Intel Xeon processor operating at 3.2 GHz and eight DIMM slots. The front side bus operates at 800 MHz. The CPU element in the 4600 system contains a 2-way Intel Xeon processor operating at 3.6 GHz and eight DIMM slots. The front side bus operates at 800 MHz. ftserver 4300 systems use 1-GB DDR-2 (Dual Data Rate) Dual Inline Memory Modules (DIMMs). The minimum ftserver 4300 logical memory is 2 GB and the maximum is 8 GB. ftserver 4600 systems use 1-GB or 2-GB DDR-2 DIMMs. The minimum ftserver 4600 logical memory is 2 GB and the maximum is 16 GB. Each I/O element contains: One CDROM drive or optional DVD-RW drive One dual-port integrated 10/100/1000 Copper Gigabit Ethernet port Three hot-swap single-initiated internal SATA disk bays One 64-bit 100-MHz PCI-X slots (4300 system) Three 64-bit 100-MHz PCI-X slots (4600 system) The PCI-X riser board, the SATA backplane and the IDE backplane all connect to the CPU-I/O motherboard. The figure on the following page is a block diagram of the CPU-I/O enclosure motherboard. 6-2

63 Figure 7-2. CPU-I/O Board Block Diagram Intel s PCI-X Bridge connects a 64 bit 33 MHz PCI bus to a PCI-X 64 bit 100 MHz bus off of the PXH. The PCI-X Bridge adheres to the PCI Specification Rev 2.3 and PCI-X Specification 1.0a. The devices south of the bridge include the VGA controller, ekvm, USB 2.0 Controller, SATA Controller and IDE Controller. The PCI riser board is a PCI-X to PCI-X daughter card and contains a 64-bit 100-MHz PCI-X bus that contains two slots. A standard 32-bit and 64-bit PCI connector are the connection points between the riser board and the motherboard. 6.3 System Backplane The backplane not only provides the interconnect for the CPU-I/O enclosure boards but also incorporates the functions of the clock card and I/O port card. An additional feature of the backplane is the support for the optional modem card. There are several external ports provided by the backplane: Three USB 2.0 ports, two COM ports and one VGA port. The USB ports support the system s keyboard/mouse and floppy drive, or any Stratus approved USB device. One of the COM ports is used for Windows debug (WINDBG), the second port is shared between the host and the BMC. The system s monitor is connected to the VGA port. An internal modem port is shared between the ekvm and host. Power is provided to the backplane by both of the CPU-I/O boards for the modem, clocks and IDprom. The power from each of the boards is diode-ored before being used. Due to the power drop across the diode, the voltage provided by the backplane is a bit higher than what is actually needed. 6-3