Indicate the answer choice that best completes the statement or answers the question.

Transcription

1 Indicate the answer choice that best completes the statement or answers the question. 1. When a user logs into Windows, what registry key is created? a. HKEY_LOCAL_MACHINE b. HKEY_CURRENT_CONFIG c. HKEY_USERS d. HKEY_CURRENT_USER 2. What statement about an FRU is true? a. they are not necessary for the computer's operation b. all types can be easily disposed of in any trash can c. it's easily repaired by a support technician d. a support technician should know how to replace one 3. When is it okay to touch the inside of a computer that is turned on? a. When disassembling the computer b. When using a multimeter to measure voltage output c. When reassembling the computer d. When a qualified electrician is present 4. What should you do if you want to be able locate your laptop in the event of loss or theft and give it a command through the Internet to lock it or delete data? a. set a BIOS No Access password b. subscribe to LoJack for Laptops c. enable the GPS module in the BIOS d. install a high-power WiFi card 5. Using what Windows 7 utility allows you to create a backup schedule that can include any folder on the hard drive and the system image? a. Automated System Backup b. Complete PC Recovery c. Automated System Recovery d. Backup and Restore 6. What audio port connects to an external home theater audio system, providing digital audio output? a. S/PDIF b. FireWire c. Thunderbolt d. esata 7. When troubleshooting a device or service that has failed to start, what utility may have information regarding the cause? Copyright Cengage Learning. Powered by Cognero. Page 1

2 a. Microsoft Management Console b. Event Viewer c. Performance Monitor d. Resource Monitor 8. What SATA standard provides a transfer rate of 3 Gb/sec? a. SATA1 b. SATA2 c. SATA3 d. SATA4 9. What is another name for a file allocation unit? a. sector b. cluster c. segment d. fragment 10. Where can a user find out more information about a hardware or network failure that occurred on that particular PC? a. Event Viewer b. Performance Information and Tools c. Task Scheduler d. Resource Monitor 11. What term refers to horizontally torn images on a screen, which occur when the video feed from the video controller gets out of sync with the refresh rate of the monitor? a. burn-in b. left-ins c. rips d. artifacts 12. What component of a processor holds instructions waiting to be processed by the ALU? a. register b. bus c. internal memory cache d. control unit 13. Most manufacturers or retailers of laptops offer a warranty that lasts for at least how long? a. 1 year b. 2 years c. 3 years Copyright Cengage Learning. Powered by Cognero. Page 2

3 d. 90 days 14. At what point during the motherboard installation should you install the motherboard drivers? a. after Windows successfully boots without errors b. before applying power for the first time c. after the POST successfully completes d. only if you get a blue screen of death when Windows boots 15. In a cellular network, each cell is controlled by a tower. What are these towers called? a. cell controllers b. cell hubs c. base controllers d. base stations 16. What type of RAM is typically installed onto a motherboard and loses data rapidly, requiring it to be refreshed often? a. SRAM b. CMOS RAM c. DRAM d. Flash RAM 17. Apps that offer continuous real-time updates on the Windows 8 modern interface are referred to by what term? a. live tiles b. stream apps c. fast tiles d. webapps 18. What is the name for the 3D user interface provided by Windows 7 and Vista? a. Glass b. Aero c. Air d. Shield 19. What type of processor memory is located on the processor chip (processor die)? a. Level 0 cache b. Level 1 cache c. Level 2 cache d. Level 3 cache 20. On a magnetic drive, what is the most common sector size? a. 512 bytes Copyright Cengage Learning. Powered by Cognero. Page 3

4 b. 512 KB c. 16 KB d. 4 KB 21. A PCIe 6/8 pin connector for providing auxiliary power to PCIe cards utilizes what voltage? a. +5v b. -12V c. +12v d. +15v 22. Which type of video port provides a digital-only signal? a. DVI-I b. DVI-D c. DVI-A d. VGA 23. The soon to be released Skylake chipset architecture will use what socket? a. LGA1150 b. LGA1151 c. LGA2011 d. LGA A DDR4 DIMM running at a speed of 2666 MHz has what PC rating? a. PC b. PC c. PC d. PC What Intel processor technology interconnects the processor, chipset, and wireless network adapter as a unit, improving laptop performance? a. Pentium b. Core i5 c. Celeron d. Centrino 26. What hard drive technology is used to predict when a drive is likely to fail? a. S.S.D. b. S.M.A.R.T. c. N.A.N.D. d. E.E.P.R.O.M. 27. What component of UEFI helps to prevent malware from hijacking a system during or before the operating Copyright Cengage Learning. Powered by Cognero. Page 4

5 system load? a. Execute Disable Bit b. Secure Boot c. UEFI Defender d. Bootlocker 28. What is the second step in opening the case of a working computer? a. press and hold down the power button for a moment b. back up important data c. power down the system and unplug it d. open the case cover 29. Which of the following represents a method for accessing the BIOS setup program? a. boot Windows and go to Control Panel b. set a motherboard jumper and start the computer c. press a key or combination of keys during the BIOS POST d. boot to the BIOS setup floppy disk 30. Which statement regarding the selection of a hard drive is accurate? a. a faster spindle speed keeps the drive cooler but doesn't improve performance b. PATA drives are backward compatible with SATA drives c. USB drives are a good choice for fast internal drives d. magnetic drives have larger capacity for the money than solid state drives 31. What partition is the bootable partition that startup BIOS turns to when searching for an operating system to start up on an MBR partitioned drive? a. extended partition b. startup partition c. active partition d. volume 32. What can a DIMM use to hold data and amplify a signal just before the data is written to the module? a. EDO b. registers c. parity d. CAS 33. What is the name for a partition that has been formatted and assigned a drive letter? a. partition b. root c. volume Copyright Cengage Learning. Powered by Cognero. Page 5

6 d. container 34. Which of the following is NOT the name of a current family of Intel processors? a. Duo b. Core c. Atom d. Celeron 35. The hard drive firmware, UEFI/BIOS, and the OS address the sectors on a hard drive utilizing what technology? a. logical sector addressing b. low level formatting c. logical block addressing d. high level formatting 36. If you are adding a hard drive to a system that already has a drive with Windows installed on it, what should you do? a. you should boot from the Windows setup DVD to prepare the new drive b. boot Windows and use Disk Management to prepare the new drive c. use the BIOS setup screen to partition and format the new drive d. check that the new hard drive must use the same standard as the Windows drive 37. Under the Control Panel, what console contains Print Management, Computer Management, and Event Viewer? a. Windows Firewall b. System c. Administrative Tools d. Admin Page 38. In Windows 7, a collection of folders can be organized into conveniently accessed shortcuts known by what term? a. directory b. library c. root directory d. setting 39. A custom view filter in Event Viewer can be saved to a file using what extension? a..evf b..evlog c..evs d..evtx Copyright Cengage Learning. Powered by Cognero. Page 6

7 40. How many pins are in the power supply connector that is typically used on most motherboards today? a. 20-pin b. 8-pin c. 24-pin d. 15-pin 41. What type of network does not have centralized control, such as one in a small office or home office? a. client server network b. star topology c. peer-to-peer (P2P) d. hub network 42. What is a basic principle that applies to both internal and external devices? a. when connecting a faster device to a slower port, the port adapts to the speed of the device b. if you have multiple devices to install, it's best to install them at the same time c. for most installations, install the device first, then the device driver d. some devices don't require a software component for them to work properly 43. One long and two short beeps when using an Award BIOS is an indication of what issue? a. memory error b. hard drive not found c. a video problem d. a CPU problem 44. What is a typical symptom of a CMOS battery failure? a. POST code beeps b. time and date settings lost c. continuous reboots d. blue screen of death 45. A micro-atx motherboard will fit into a case that follows what minimum standard? a. ATX 1.0 b. ATX 1.5 c. ATX 2.0 d. ATX What Windows utility is used to control the Windows and third-party services installed on a system? a. Microsoft Management Console b. Event Viewer c. System Configuration Utility d. Services console Copyright Cengage Learning. Powered by Cognero. Page 7

8 47. If you wish to install a new OS without disturbing the old one so that you can boot to either OS, what type of boot setup should you create? a. dual b. cross c. controlled d. selective 48. What should you do if the system continually reboots and you can't read the error message produced on a blue screen? a. press F8 as Windows starts up b. press Pause so you can see the screen output c. press Ctrl+Print Screen to print the screen output d. press Esc as soon as you see the blue screen 49. What statement best describes a RAID 5? a. data from one drive is mirrored to another b. it improves performance but not fault tolerance c. it requires 3 or more drives and uses parity checking d. it takes at least four disks and data is striped and mirrored 50. How much storage does a dynamic disk require for the disk management database? a. 1 MB b. 10 GB c. 5 MB d. 50 MB 51. What is the very first step that should be taken when performing work with a computer? a. You should back up any important data b. You should ground yourself c. The components should be removed d. You should power down the system and unplug it. 52. What is the distance between adjacent dots on a screen known as? a. viewing angle b. refresh rate c. native resolution d. pixel pitch 53. Where should a user disable virus protection settings that might prevent the boot area of the hard drive from being altered? a. Control Panel b. BIOS setup Copyright Cengage Learning. Powered by Cognero. Page 8

9 c. Device Manager d. Computer 54. In what order should you install components into the case after disassembling a computer? a. power supply, drives, motherboard, cards b. drives, motherboard, cards, power supply c. cards, motherboard, power supply, drives d. motherboard, drives, cards, power supply 55. What technology is used to assure that the logical block addressing on a solid state drive does not always address the same physical blocks, in order to distribute write operations? a. wear leveling b. bit shifting c. block sliding d. data migration 56. What important information is needed if you are installing an OEM version of Windows 7? a. installation code b. Receipt of purchase c. OEM license d. product key 57. Which statement is true regarding DIMM technologies? a. DDR2 uses 184 pins b. DDR3 is backward compatible with DDR2 c. SDRAM runs synchronized with the system clock d. the S in SDRAM stands for static 58. What is a snapshot of the system settings and configuration called? a. rollback point b. restore unit c. rollback unit d. restore point 59. Why might you want to use a RAID 0 disk configuration? a. to improve overall disk performance b. RAID 0 drives are less expensive than other RAID drives c. to prevent data loss in case of a drive failure d. because RAID 0 provides an automatic disk backup 60. What is the current maximum storage capacity limit of a magnetic tape? a. 500GB Copyright Cengage Learning. Powered by Cognero. Page 9

10 b. 15TB c. 185TB d. 300TB 61. A system will always require what power connector? a. 4-pin auxiliary b. 6-pin PCIe power connector c. P1 power connector d. 8-pin PCIe power connector 62. What unit is used to measure the frequency of memory, FSB, and the processor? a. bps b. mph c. Hz d. MIPS 63. What is a possible remedy if your system hangs at odd times or during the boot? a. install new CMOS RAM b. remove the TPM chip c. flash the BIOS d. format the hard disk 64. If you are trying move a hard drive from a non-working computer to a working computer for the purposes of accessing the data on the drive, what must you have? a. you must install the drive in a drive bay b. you must manually assign a drive letter c. you must have an Administrator password before you can access the data on the drive d. the drive must be initialized before you can access it 65. A major update release on Windows is referred to by what term? a. system release b. update pack c. security release d. service pack 66. What type of port transmits both digital audio and digital video with a single connector? a. S-Video b. DVI c. HDMI d. VGA 67. If a clean install is performed on a hard drive with a previous install of Windows and the drive is not re- Copyright Cengage Learning. Powered by Cognero. Page 10

11 formatted during the install, where will the files from the old installation be? a. system32 b. Windows c. Windows.old d. Program Files (Saved) 68. What should you install in a server room that will save space by allowing you to control multiple servers with a single mouse, keyboard, and monitor? a. a MIDI connector b. a digitizer c. biometric device d. a KVM switch 69. The QuickPath Interconnect (QPI) replacement for the Front Side Bus utilizes how many lanes for data packets? a. 4 b. 8 c. 16 d Which type of RAID volume is used for fault tolerance and only requires two drives? a. RAID0 b. RAID1 c. RAID5 d. RAID What is the most used rail on a power supply? a. +3.3V b. -5V c. -12V d. +12V 72. What part of the Windows display shows information about open programs and provides quick access to others? a. Aero Snap b. taskbar c. notification area d. properties 73. The PCI Express Version 3.0 can provide up to what amount of throughput with 16 lanes for data? a. 8 GB/sec b. 16 GB/sec Copyright Cengage Learning. Powered by Cognero. Page 11

12 c. 32 GB/sec d. 64 GB/sec 74. What component of a motherboard is not considered to be a field replaceable unit? a. processor b. RAM c. CMOS battery d. chipset 75. The SATA/600 standard is also known by what other name? a. SATAI b. SATAII c. SATAIII d. SATA revision In order to ensure drive health, what command should you use to search for and repair file system errors? a. Defrag b. Chkdsk c. Analyze d. Optimize 77. Which of the following is a requirement for supporting the Aero user interface? a. at least 128 KB video memory b. DirectX 9 or higher c. an HDMI video port d. Windows XP with SP3 78. Volumes within an extended partition are known by what term? a. extended volumes b. extra volumes c. logical drives d. logical expansions 79. What is an indication that an inadequate power supply is the source of an intermittent problem? a. the power supply whines when you first turn on the system b. you don't see any indicator lights or fans spinning c. BIOS loses its date and time settings d. the system tries to boot from the wrong device 80. The first PCI bus has a 32-bit data path, supplied 5 V of power to an adapter card, and operated at what frequency? a. 16 MHz Copyright Cengage Learning. Powered by Cognero. Page 12

13 b. 33 MHz c. 64 MHz d. 88 MHz 81. If a game or desktop publishing app that relies heavily on graphics is not performing well or giving errors, what command can you run to view DirectX information? a. dxtshoot.exe b. gpudiag.exe c. dxdiag.exe d. video.exe 82. What AMD socket uses the Steamroller architecture, providing an integrated graphics controller in the processor? a. FM2+ b. FM2 c. FM1 d. AM What diagnostic software is used by several manufacturers, and can run tests on keyboards, video, speakers, touchpad, optical drives, wireless LANs, motherboard, processor, ports, hard drive, and memory? a. PC-Fixit b. DiagNow c. PC-Doctor d. WinScan 84. What task can't be performed by using Task Manager? a. end a process b. end process tree c. restart a process d. start a process 85. If you have a PCI Express Version 2 video card, how many pins will the power connector have if the card requires extra power? a. 4 b. 2 c. 5 d What does a single beep or no beep imply during the startup of a computer? a. a video problem b. a memory error c. all POST tests passed Copyright Cengage Learning. Powered by Cognero. Page 13

14 d. a keyboard controller problem 87. When handling motherboards, cards, or drives, which statement is NOT accurate? a. You should not touch chips on the device b. You should not hold expansion cards by the edges c. You should not touch any soldered components on a card d. You should not touch edge connectors 88. Which statement regarding the USB standard and USB devices is accurate? a. up to 64 USB devices can be daisy chained together b. USB uses parallel data transmissions c. a USB cable has four wires, two for power and two for communication d. USB devices must supply their own power 89. Which statement is true regarding the installation of the motherboard and connecting power? a. there are typically three screw sets that hold the motherboard to the case b. you can use an adapter to convert two 6-pin connectors to a PCIe connector c. the P1 connector is used for PCIe devices d. a 4-pin power cord supplies supplemental power to the processor 90. When might an LCD monitor experience distorted geometry? a. only when the wrong video cable is used b. if the pixel pitch is not high enough c. if the screen is overheating d. the screen is not set to native resolution 91. What dialog box in Windows appears each time a user attempts to perform an action that can be done only with administrative privileges? a. User Account Confirmation b. User Account Control c. User Access Control d. User Access Confirmation 92. When a technician needs to start an image deployment, what version of Windows will be run on the target computer? a. Windows 7 Starter b. Windows 8 Starter c. Windows PE d. Windows XP 93. Which rotation speed is not a typical spindle rotation speed for magnetic hard drives? a Copyright Cengage Learning. Powered by Cognero. Page 14

15 b c d What type of installation should you perform if you want to install a 64-bit version of Windows on a computer that already has a 32-bit OS installed? a. clean install b. dual boot c. in-place upgrade d. standard 95. How many layers of data can exist on a single side of a Blu-ray disc? a. 1 b. 2 c. 3 d Which of the following statements regarding working inside a laptop computer is true? a. When upgrading a laptop, you should use components that are the same brand as the laptop, or use only recommended components. b. If an internal component needs replacing, you should always replace the component rather than disable it. c. Repairing a laptop is always more cost effective than buying a new one. d. The LCD screen of a laptop is never considered to be a field replaceable unit. 97. What is the term given to the individual tools in a console? a. consoles b. add-ins c. snap-ins d. views 98. How often does Windows 7/Vista automatically defragment a hard drive? a. once a week b. once a day c. once a month d. once an hour 99. A missing standoff could create what potential problem? a. a short on the motherboard b. the computer boots, but can't connect to the network c. data is deleted from the hard drive d. you see lines on the video monitor Copyright Cengage Learning. Powered by Cognero. Page 15

16 Copyright Cengage Learning. Powered by Cognero. Page 16