SteelCentral AppResponse 11 Installation Guide

Transcription

1 SteelCentral AppResponse 11 Installation Guide SteelCentral Model xx70 Series and AppResponse 1200, 2200, 3300, 3800, 4300, 5100, and 6000 Appliances Version 11.2.x October 2017

2 2017 Riverbed Technology. All rights reserved. Riverbed, SteelApp, SteelCentral, SteelFusion, SteelHead, SteelScript, SteelStore, Steelhead, Cloud Steelhead, Virtual Steelhead, Granite, Interceptor, Stingray, Whitewater, WWOS, RiOS, Think Fast, AirPcap, BlockStream, FlyScript, SkipWare, TrafficScript, TurboCap, WinPcap, Mazu, OPNET, and Cascade are all trademarks or registered trademarks of Riverbed Technology, Inc. (Riverbed) in the United States and other countries. Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed. All other trademarks used herein belong to their respective owners. The trademarks and logos displayed herein cannot be used without the prior written consent of Riverbed or their respective owners. Portions of SteelCentral products contain copyrighted information of third parties. Individual license agreements can be viewed in the AppResponse 11 web user interface at Help > Topics: Copyright and Legal. This documentation is furnished AS IS and is subject to change without notice and should not be construed as a commitment by Riverbed Technology. This documentation may not be copied, modified or distributed without the express authorization of Riverbed Technology and may be used only in connection with Riverbed products and services. Use, duplication, reproduction, release, modification, disclosure or transfer of this documentation is restricted in accordance with the Federal Acquisition Regulations as applied to civilian agencies and the Defense Federal Acquisition Regulation Supplement as applied to military agencies. This documentation qualifies as commercial computer software documentation and any use by the government shall be governed solely by these terms. All other use is prohibited. Riverbed Technology assumes no responsibility or liability for any errors or inaccuracies that may appear in this documentation. This manual is for informational purposes only. Addresses shown in screen captures were generated by simulation software and are for illustrative purposes only. They are not intended to represent any real traffic or any registered IP or MAC addresses ii

3 Contents Overview 1 Product description... 1 Safety Guidelines... 1 Installing AppResponse 11 on an Existing SteelCentral Model xx70 Series Appliance 2 Upgrade your NetShark Serial Number... 2 Installing AppResponse 11 on a Supported ARX Appliance 3 Upgrade your AppResponse 9 Appliance Serial Number... 3 Preparing for installation 5 Data sources... 5 Cable Connections... 5 Access to the network... 5 Primary or management port... 5 Auxiliary port... 6 Traffic monitoring interfaces... 6 Console port... 7 Storage units... 7 Power... 7 Cabling and Powering On 8 Management network connections... 8 Traffic monitoring interface connections... 8 Optical connectors... 8 Console connection... 9 Storage units Connecting Storage Units to a Connecting Storage Units to an EXP Connecting EXP-300 units to an ARX-4300 or an ARX 5100 Appliance Connecting EXP-300 units to an ARX Powering on an AppResponse 11 appliance Powering on a SCAN-2170 or a SCAN Powering on a SCAN-6170 or a SCAN Powering on an ARX-1200, ARX-2200, ARX-3300, and ARX Powering on an ARX-4300, ARX-5100, and ARX-6000 connected to EXP-300 units Configuration 19 Initial setup Optional customizable storage Supported CLI commands Changing the storage mode Opening the AppResponse 11 web UI Licensing 23 Licensing an AppResponse 11 Appliance with an Internet Connection Licensing an AppResponse 11 Appliance with No Internet Connection Installation verification 25 Confirming basic configuration Troubleshooting storage units Problem 1: Storage failed Problem 2: Storage is smaller than expected iii

4 Changing the default password 30 Additional configuration 31 Contacting Riverbed 31 Specifications 32 Power Cooling Console cable wiring 33 Appendix A: Preparing to Install AppResponse 11 Software on an Appliance 34 Step 1 Download the software Step 2 Create a bootable USB memory stick Step 3 Insert the bootable USB memory stick into the appliance Step 4 Connect to the console port Step 5 Configure the BIOS Step 6 Install the software Step 7 Remove the USB memory stick and power-cycle the appliance Step 8 Run the configuration wizard Appendix B: How to Install AppResponse 11 on a supported ARX Appliance 37 Step 1 Download the software Step 2 Create a bootable USB memory stick or DVD Step 3 Insert the bootable media into the appliance Step 4 Connect to the console port Step 5 Configure the BIOS Step 6 Install the software Step 7 Remove the media and power-cycle the appliance Step 8 Run the configuration wizard iv

5 Overview This document describes the cabling, initial configuration, licensing, and verification of Riverbed SteelCentral AppResponse 11 on SteelCentral model 2170, 4170, 6170, or It assumes that the product has already been mounted in a rack as described for SteelCentral model xx70 series products in the Rack Installation Guide, shipped with the product or available on the Riverbed Support web site. When the installation is complete your system is operating with a basic configuration. You configure it for normal operation on your network using configuration instructions in the SteelCentral AppResponse 11 User s Guide available on the Riverbed Support web site. Help is also available from the AppResponse 11 web user interface (UI). Product description AppResponse 11 monitors network traffic seen on taps or on mirror (SPAN) ports of switches and routers while performing traffic analysis and high-speed packet capture. AppResponse 11 runs on SteelCentral appliances that can be ordered with various storage and interface options. The models, including storage unit (SU) options available for the SCAN or SCAN base units, appear below. Product Model SCAN SCAN SCAN SCAN SCAN-SU-48TB SCAN-SU-72TB Rack Space Length 1 Width Height 1U 2U 2U 2U 2U 2U 1Length is without bezel, cables mm (25.21 in.) mm (27.87 in.) mm (27.87 in.) mm (27.87 in.) mm (25.21 in.) mm (25.21 in.) 438 mm (17.24 in.) 438 mm (17.24 in.) 438 mm (17.24 in.) 438 mm (17.24 in.) 438 mm (17.24 in.) 438 mm (17.24 in.) 43.2 mm (1.7 in.) 87.6 mm (3.45 in.) 87.6 mm (3.45 in.) 87.6 mm (3.45 in.) 87.6 mm (3.45 in.) 87.6 mm (3.45 in.) Maximum Weight 13 kg (29 lbs.) 24 kg (53 lbs.) 19.3 kg (42.5 lbs.) 19.3 kg (42.5 lbs.) 21 kg (46 lbs.) 21 kg (46 lbs.) Supported ARX appliances, 1200, , 3800, 4300, 5100, and 6000 can be upgraded to run AppResponse 11. This document includes the installation process for AppResponse 11 on these appliances. The process to preserve AppResponse traffic information and to transfer configuration information to AppResponse 11 is addressed in the Release Notes for AppResponse Safety Guidelines Follow the safety precautions outlined in the Safety and Compliance Guide when installing and setting up your equipment. Important: Failure to follow these safety guidelines can result in injury or damage to the equipment. Mishandling of the equipment voids all warranties. Please read and follow safety guidelines and installation instructions carefully. SteelCentral AppResponse 11 Installation Guide 1

6 Many countries require the safety information to be presented in their national languages. If this requirement applies to your country, consult the Safety and Compliance Guide. Before you install, operate, or service the Riverbed product, you must be familiar with the safety information. Refer to the Safety and Compliance Guide if you do not clearly understand the safety information provided in this guide. Installing AppResponse 11 on an Existing SteelCentral Model xx70 Series Appliance AppResponse 11 can be installed on an existing SteelCentral model 2170, 4170, or 6170, or appliance running NetShark 10.8 (or later). Important: NetShark is overwritten and all storage is lost. There is no means to recover either NetShark or the storage if AppResponse 11 is installed on an xx70 Series appliance running NetShark. Riverbed recommends the following: 1. Make a copy of any trace files you wish to keep. 2. Note any NetShark configuration information you wish to preserve. 3. Go to: Appendix A: Preparing to Install AppResponse 11 Software on an Appliance. 4. Follow these instructions to load the AppResponse 11 software. 5. When you finish the instructions, start at the Configuration section of this installation guide to complete the AppResponse 11 installation. Upgrade your NetShark Serial Number Before you begin, use the NetShark xx70 Series appliance serial number as the Product Identifier to obtain a license key for use on AppResponse Login to the Riverbed Support site at 2. In the menu bar at the top of the page, under My Riverbed, click Assets. 3. Under My Riverbed in the column on the left, under Assets, click Asset Upgrade on Demand. 4. Enter the appliance serial number in the Product Identifier text box and click Submit. 5. Follow the instructions to obtain a license key used to install AppResponse 11 on your appliance. Once upgraded, the license key is available on the Support site. 2 SteelCentral AppResponse 11 Installation Guide

7 Installing AppResponse 11 on a Supported ARX Appliance AppResponse (and later) can be installed on the following ARX appliances running AppResponse 9 (and later): ARX-1200 ARX-2200 ARX-3300 ARX-3800 ARX-4300 ARX-5100 ARX-6000 AppResponse (and later) also supports EXP-300 storage units for ARX-4300, ARX-5100, and ARX-6000 appliances. Before you upgrade, please review AppResponse Release : Compatibility, Feature, and Upgrade Process Overview for more information. AppResponse Xpert 9 version provides a feature that creates an off-line archive for existing content. Note: For a successful upgrade, all appliance disks must be healthy. For more information review the document mentioned above. Important: The existing AppResponse 9 software is overwritten and all data is deleted. There is no means to recover AppResponse 9 or any of its data after AppResponse 11 is installed on an appliance. If you want to be able to access the AppResponse 9 data, you must create an archive of the AppResponse 9 installation before you upgrade to AppResponse 11. Riverbed recommends the following: 1. Create an archive of the performance data on the AppResponse 9 appliance. For details, see the release notes for AppResponse 9, version Export the Business Groups and Application definitions from AppResponse 9; you can import these definitions into AppResponse 11 after the upgrade. For details, see the release notes for AppResponse 9, version Note the network settings for the management interfaces on the appliance. See Initial setup for the network information that you will need to configure AppResponse 11 after the upgrade. 4. Transfer custom WTA configuration. For details, see the release notes for AppResponse 9, version Install the AppResponse 11 software on the appliance. For details, see Appendix B: How to Install AppResponse 11 on a supported ARX Appliance. 6. Configure AppResponse 11. For details, see the Configuration section of this document. Upgrade your AppResponse 9 Appliance Serial Number Before you begin, use the AppResponse 2200, 3300, or 3800 appliance serial number as the Product Identifier to obtain a license key for use on AppResponse Login to the Riverbed Support site at 2. In the menu bar at the top of the page, under My Riverbed, click Assets. SteelCentral AppResponse 11 Installation Guide 3

8 3. Under the My Riverbed on the left, under Assets, click Asset Upgrade on Demand. 4. Enter the appliance serial number in the Product Identifier text box and click Submit. 5. Follow the instructions to obtain a license key used to install AppResponse 11 on your appliance. Once upgraded, the license key is available on the Support site. 4 SteelCentral AppResponse 11 Installation Guide

9 Preparing for installation This section describes resources you need available before you install AppResponse 11 on an appliance. Differences between the xx70 SteelCentral appliances and the supported ARX appliances running AppResponse 9.6 are noted where necessary. The next section uses these resources to cable and power on an appliance with AppResponse 11 software. For more information on the AppResponse 9.6 xx00 appliances, see SteelCentral AppResponse Appliance, Director, and Expansion Chassis Install Guide, Release 9.6 Chapter 1-Installing the Appliance available on the SteelCentral AppResponse Appliance page on the Riverbed Support web site Data sources AppResponse 11 must be receiving traffic from at least one source in order for you to verify successful installation and configuration. The traffic source can be a tap or a mirror (SPAN) port on a switch or router. Cable Connections Access to the network If you lock down your network on a port-by-port basis, ensure that the following ports are open between an appliance and other devices it must communicate with: TCP/22 (ssh) Command line interface TCP/443 (https) Web interface and control from Riverbed SteelCentral Packet Analyzer Plus UDP/123 (ntp) Time synchronization UDP/319 and 320 (ptp) Time synchronization Primary or management port An xx70 chassis is equipped with a 100/1000baseTX primary management port, (PRI), used to connect to the management network. The primary management port is set by default for autonegotiation. Ensure that: The management network has a switch port available for use by AppResponse 11 A straight-through cable to a switch port on the management network is available at the rack location. The management network switch port is set to establish a connection at 100 or 1000 Mb/s and full duplex. A device with a compatible web browser is available on the management network for signing in to the AppResponse 11 web interface. SteelCentral AppResponse 11 Installation Guide 5

10 Auxiliary port An xx70 appliance has a secondary management port, named AUX, that can be configured. Note: An AppResponse xx00 appliance does not have an AUX management port. This is useful if you want to keep network data and network control traffic on separate networks. Note: PRI and AUX should not be enabled on the same subnet. Ensure that: A straight-through cable to a switch port on the network is available at the rack location. The network switch port is set to establish a connection at 100 or 1000 Mb/s and full duplex. Traffic monitoring interfaces Ensure that the necessary taps or mirror ports are set up in your network and that the correct electrical or optical cables are available in the rack where the AppResponse 11 appliance is to be installed. The interfaces that capture network traffic are provided by network interface cards (NICs).or, on supported ARX appliances, by capture cards. These may be optical or copper, depending on your ordered configuration. Check your purchase documentation or view the back panel of the chassis to determine the number and type of cables needed. SteelCentral xx70 Appliance Network Interface Cards Port on network card Cable type Cable connector type RJ-45 Ethernet RJ-45 1-Gb/s SX SFP optical Multimode fiber-optic LC 1-Gb/s LX SFP optical Single-mode fiber-optic LC 10-Gb/s SR SFP+ optical Multimode fiber-optic LC 10-Gb/s LR SFP+ optical Single-mode fiber-optic LC 10-Gb/s SFP+ DAC * Copper SFP+ 2 x 40-Gb/s QSFP+ ** * AppResponse 11 must be restarted after connecting an SFP+ DAC NIC. ** Only available as an add-on part ordered separately for SCAN and SCAN Only supported in Slot 1; a 1-Gb or a 10-Gb NIC cannot be used in Slot 2. The number of NICs and the slots supported by model appears below. AppResponse 11 Model Number of NICs Chassis Slots Used Supported SCAN Slot 2 SCAN-4170, SCAN-6170, and SCAN * Slot 1 followed by Slot 2 * When a 40-Gb NIC is installed SCAN-6170 or SCAN-8170 support only 1 NIC. Slot 2 cannot be used. 6 SteelCentral AppResponse 11 Installation Guide

11 AppResponse 9.6 Appliance Capture Cards ARX Appliance Capture Card Firmware Versions ARX-1200 ARX-2200 Intel Gigabit Fiber Network Connection (rev 01) ARX-3300 Napatech A/S NT4E-STD Capture Card (rev 02) ARX-3800 Napatech A/S NT4E-STD Capture Card (rev 02) ARX-4300 Napatech NT4ESTD ARX-5100 Napatech NT20E ARX-6000 Napatech NT20E Console port The console port is a serial port. By default, the AppResponse 11 installation process uses a 9600 baud rate. A cable with an RJ45 connector, such as the cable supplied in the accessory kit is used to connect See Specifications for the pinouts of the supplied RJ45 to 9-pin D-subminiature cable. Ensure that a terminal server or a device running a terminal emulation program such as HyperTerminal or Tera Term Pro is available. Also, a KVM device can use the VGA port to connect to the console. Storage units You can connect storage units of the same model, either SCAN-SU-48TB or SCAN-SU-72TB to: a 6170 base unit supports a maximum of 8 storage units an 8170 base unit - supports a maximum of 16 storage units You can connect EXP-300units to: a 4300 or 5100 appliance supports a maximum of 2 EXP units a 6000 appliance supports a maximum of 3 EXP units By default, an EXP-300 is formatted with RAID 0, supplying the greatest amount of storage with no redundancy. RAID1, RAID 5, and RAID 6 are supported and can be used to provide storage redundancy. A storage unit can be reformatted to RAID1, RAID 5, or RAID 6 using the AppResponse 11 CLI. All existing storage data is lost when a storage unit s RAID level is changed. Power All SteelCentral model xx70 series products have two power supplies, including the storage units. Riverbed recommends that the power supplies use two different circuits, if they are available. Use SteelCentral AppResponse 11 Installation Guide 7

12 the power cables supplied in the accessory kit. All models power on automatically when connected to power and after a power outage. Important: To successfully configure storage, all storage units or EXP-300 units must be connected and powered on before powering on a 6170 or an 8170 base unit or. Failure to do so can result in incorrectly configured storage in your system. Cabling and Powering On Before plugging in the power supplies, make the connections as described below. Note: If you are installing a 6170 or an 8170 base unit, be sure to review the information under Powering on a SCAN-6170 or a SCAN-8170 before you connect the power supplies to power. Management network connections You operate and manage the appliance over the management network after this initial setup is done. Connect a cable from the management network to the RJ45 connector labeled PRI. Note: if you enable AUX, the secondary management port, it must not be on the same subnet as the primary management port (PRI). Traffic monitoring interface connections Connect the cables from the live traffic sources to the interface connectors (mon1_0, mon1_1 ) on the back of the chassis. Interface names are mons_n where S is the slot where the NIC is installed and N is the interface number (0-3), left to right. Note that: Replacing a NIC with the same model retains the interface name and settings. Replacing a NIC with a different model retains the interface name but auto-negotiation and deduplication setting is lost and must be respecified. Note: Passthru mode is not supported on the NICs used by the AppResponse , 4170, 6170, or Optical connectors Models that include a 1-Gb/s optical network interface card have SFP transceiver inserts preinstalled. If you ordered an SX model, use a multimode fiber-optic cable with an LC connector. If you ordered an LX model, use a single-mode fiber-optic cable with an LC connector. Models that include a 10-Gb/s network interface card have SFP+ transceiver inserts pre-installed. If you ordered an SR model, use a multimode fiber-optic cable with an LC connector. If you ordered an LR model, use a single-mode fiber-optic cable with an LC connector. Note: While a 10G card can be installed in a 2170, traffic is not processed at this speed. A 10G card is meant for use by customers who use only 10G links in their network, even if the traffic speed is less than 1G on some interfaces. A 40-Gb/s optical network interface card uses QSFP+ transceiver inserts. 8 SteelCentral AppResponse 11 Installation Guide

13 Console connection If there is to be a permanent connection from the console port to a terminal server, make the connections now. Refer to Specifications for console port pin assignments. The console port cannot be used for software installation. If you will temporarily connect to the console for configuring the software, ensure that you have a: Laptop or other device running a terminal emulation program such as HyperTerminal or Tera Term Pro. Set the device s terminal emulator to 9600 Baud, 8 data bits, 1 stop bit, no parity bit, vt100 emulation, and no flow control. Cable with an RJ45 connector and a 9-pin D-subminiature connector. The accessory kit includes one. Alternatively, a KVM device can be used to connect to the console port (see below). Note: In the figure below the console port location on a 6170 is the same on a 4170 or Appliance 4170, 6170 or 8170 Appliance * * The traffic monitoring ports and SAS ports are different on each appliance. SteelCentral AppResponse 11 Installation Guide 9

14 1200, SteelCentral AppResponse 11 Installation Guide

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17 Storage units Use the supplied external 1m SAS gen3 cable with SFF-8644 plugs to connect the base unit and the first storage unit. Follow the instructions below. Inserting an SAS cable with SFF-8644 plugs into 6170 or 8170 SAS Port A Step 1. Identify the cable plug top and bottom. Note the blue tab at the bottom of the plug. Cable Plug TOP Cable Plug BOTTOM Step 2. Insert the top of the plug into the top of the connector. Note the blue tab at the bottom of the plug. SAS Port A SAS Port B SAS Port A SAS Port B 6170 Base Unit 8170 Base Unit Connecting Storage Units to a 6170 Slot 4 on the 6170 chassis provides two SFF 8644 SAS connectors labeled A and B. Connect port A on the 6170 base unit to port A on the first storage unit. Use port B on the first storage unit to connect to port A on the second storage unit. Continue until all storage units are connected in a linear daisy chain. A maximum of 8 storage units are supported. SteelCentral AppResponse 11 Installation Guide 13

18 Connecting Storage Units to an 8170 Slot 4 and slot 5 on the 8170 chassis each includes two SFF 8644 SAS ports, labeled A and B. On each of those slots on the 8170, port A is used to connect additional storage units, and port B is not used. Additional storage units are connected to the 8170 in a manner that is load-balanced and daisy-chained: 1. Connect the first storage unit to port A on slot Connect the second storage unit to port A on slot If you are using a third storage unit, connect it to port B on the first storage unit (not port B on the 8170 s slot 4). 4. If you are using a fourth storage unit, connect it to port B on the second storage unit (not port B on the 8170 s slot 5). 5. For any additional storage units, continue this pattern of daisy-chaining them in a loadbalanced fashion. You can have a maximum of eight storage units daisy-chained from port A on slot 4, and the same number daisy-chained from port A on slot 5. The illustration that follows shows a simple example with a total of six additional storage units. Note the manner in which the storage units are load-balanced, and note as well that port B on the 8170 unit is not used Review Powering on an AppResponse 11 appliance before you plug in your AppResponse 11 model. All models have two power supplies. Plug each power supply into a different circuit, if available, using the supplied power cords. 14 SteelCentral AppResponse 11 Installation Guide

19 EXP-300 The Expansion Chassis package includes a 1-meter SAS cable. Riverbed recommends that you mount the Expansion Chassis within 1 meter of the appliance. A 2-meter cable is available by special order. Connecting EXP-300 units to an ARX-4300 or an ARX 5100 Appliance The ARX-4300 and ARX-5100 have a single RAID card with a single port. This requires a connection from the EXP-300 to the appliance, as shown below. A maximum of 2 storage units may be connected to an ARX-4300 or ARX SteelCentral AppResponse 11 Installation Guide 15

20 Connecting EXP-300 units to an ARX-6000 The ARX-6000 has two RAID cards (each with one port). A connection is required from each RAID card to the EXP-300 as shown in the diagram below. A maximum of 3 storage units may be connected to an ARX Powering on an AppResponse 11 appliance Read the instructions below before powering on your AppResponse 11 appliance. Important: The installation of ARX-4300, ARX-5100, or ARX-6000 appliances with EXP-300 units, or the installation of SCAN-6170, or SCAN-8170 appliances with storage units requires that the 16 SteelCentral AppResponse 11 Installation Guide

21 units are connected and powered on before the appliance is powered on. For more information, see Powering on a SCAN-6170 or a SCAN-8170 or Powering on an ARX-4300, ARX-5100, and ARX Powering on a SCAN-2170 or a SCAN-4170 Connect one or both power supplies to power. Observe that the chassis powers up. The power button (see below) is used to manually force a shutdown of an appliance. SCAN-2170 Appliance Power Switch Location SCAN-4170, SCAN-6170, and SCAN-8170 Appliance Power Switch Location Powering on a SCAN-6170 or a SCAN-8170 An enrollment process must link each storage unit to a 6170 or 8170 base unit before it can be used for storage. When a base unit performs an enrollment, any existing data is lost and the storage unit is formatted as RAID 0 by default. For more information on AppResponse 11 storage units see Configuring and Managing Storage Units in the SteelCentral AppResponse 11 User s Guide, version 11.0 (and later). To automatically initialize the storage units: 1. Make the connections between the 6170 or 8170 and the storage units. See Cable Connections, Storage units for details. 2. Check disk compatibility are all disks either 4 TB disks or 6 TB disks? 3. Connect the storage units to power before the 6170 or Check that each storage unit s status indicator, the power button on the right ear at the front of each storage unit, is lit green. If not, check the items below. a. Is the power cable attached to the unit and is the circuit live? b. Reseat the disks in the storage unit. 5. Once all the storage units are connected and successfully powered on, confirm that they are connected to the 6170 or 8170, then power on the base unit. When a new base unit is connected to power it detects the storage units and initializes each one. Storage is initialized as RAID 0 by default. Once the base unit has powered on and all storage units are initialized, you are ready to do a basic AppResponse 11 configuration. SteelCentral AppResponse 11 Installation Guide 17

22 Powering on an ARX-1200, ARX-2200, ARX-3300, and ARX-3800 Connect one or both power supplies to power. Observe that the chassis powers up. The power button on the front of the appliance is used to manually force a shutdown. Powering on an ARX-4300, ARX-5100, and ARX-6000 connected to EXP-300 units An initialization process must configure each EXP-300 connected to a 4300, 5100, or 6000 base unit before the unit can be used for storage. When a base unit performs initialization, any existing data is lost and the storage unit is formatted as RAID 6 by default. For more information on AppResponse 11 storage units see Configuring and Managing Storage Units in the SteelCentral AppResponse 11 User s Guide, version 11.0 (and later). To automatically initialize the storage units: Note: On the first time booting after installation (and only at that time), any attached storage units will be reinitialized with their default mode, RAID6. Subsequent reboots do not automatically initialize any storage units, even if it is the first time they have been connected. 1. Make the connections between the 4300, 5100, or 6000 and the EXP-300s. See Cable Connections, Storage units for details. 2. Check disk compatibility are all disks 3 TB disks? 3. Connect the storage units to power before the 4300, 5100, or Check that each storage unit s status indicator, the power button on the right ear at the front of each storage unit, is lit green. If not, check the items below. a. Is the power cable attached to the unit and is the circuit live? b. Reseat the disks in the storage unit. 5. Once all the storage units are connected and successfully powered on, confirm that they are connected to the 4300, 5100, or 6000, then power on the base unit. When a new base unit is connected to power it detects the storage units and initializes each one. Storage is initialized as RAID 6 by default. Once the base unit has powered on and all storage units are initialized, you are ready to do a basic AppResponse 11 configuration. 18 SteelCentral AppResponse 11 Installation Guide

23 Configuration After AppResponse 11 finishes booting up, a log in prompt appears on the console terminal. Perform the initial AppResponse 11 configuration using the AppResponse 11 CLI, as described below. Initial setup 1. Using the console port and a terminal emulator, login to the AppResponse 11 Command-line Interface (CLI) using SSH and the default sign in name and password. login as: admin host s password:admin Last login: Thu Nov 3 15:02: from host > See Changing the default password for more information. 2. Access the setup wizard in the CLI. Text below in blue demonstrates useful CLI output when special keys are used, as explained following the example CLI output below. host >? enable Enter enable mode exit config mode or logout no Negate or clear certain configuration options show Display system configuration or statistics host > enable host #? configure Enter configuration mode disable Leave enable mode exit Exit config mode or logout no Negate or clear certain configuration options show Display system configuration or statistics host # contabfigure terminal host (config) #? exit Exit config mode or logout interface Configure network interfaces ip Configure IP settings no Negate or clear certain configuration options reboot Reboot the system immediately show Display system configuration or statistics shutdown Shut down the system immediately storage Configure storage settings user Add/Modify a user account wizard Run the configuration wizard host (config) # wizard Hostname [localhost]: Different CLI commands are available in different CLI Modes, as indicated by the CLI prompt. The following keys provide helpful information while using the AppResponse 11 CLI. The example entries above include these keys and their output in blue. a. Use the? key for a list of available CLI commands. b. Use the Tab key to show the next entries on a command line. c. Use the Tab key to auto-complete a CLI entry (see above host # contabfigure terminal for an example of Tab completion). 3. The wizard is used to configure the appliance s base interfaces to connect to your management network. Once established, the AppResponse 11 web user interface (web UI) is used to complete the configuration, manage users, and monitor network traffic. SteelCentral AppResponse 11 Installation Guide 19

24 The wizard prompts include default settings shown in [brackets]. Press Enter to use the default and move to the next setting. Note: The CLI only asks for settings where needed, so CLI sessions may differ from session to session. Here is an example output (continuing the wizard session shown in step 2 above). Hostname [localhost]: appresponse11 Primary interface DHCP enabled [yes]: Aux interface enabled [no]: Timezone (enter * to list) [America/Los_Angeles]: 4. When you have completed the settings, the following summary appears: You have entered the following configuration: 1: Hostname: appresponse11 2: Primary interface DHCP enabled: yes 3: Aux interface enabled: no 4: Timezone (enter * to list): America/Los_Angeles To change an answer, enter the step number to return to it Enter 'save' to save changes and exit Enter 'quit' to quit without changing 5. When you have finished the configuration, enter exit to all CLI commands until the SSH session end. host (config) # exit 6. If you cannot open the web UI, rerun the wizard to revise the settings as needed. The wizard configures the IP management network. The bullets below contain specific information for each setting: The hostname (without the domain) accepts lowercase alphanumeric characters but no spaces. Enter yes to use DHCP for the primary management port or no to use a static IP configuration, and press Enter. When setting up an address to be provisioned by DHCP, refer to the MAC address of the management port (primary or aux) on the label on top of the appliance. For a static IP configuration, specify the IP address, the IP net mask, and the default gateway. You choose whether to use the second management port (aux). Enter yes to enable aux. If aux is enabled, configure aux for either DHCP or a static IP configuration. Configure the DNS servers (as a comma- or space-separated list) and the domain name of the appliance. Note: If DHCP is used for the primary management network configuration, these steps are skipped (because they are configured by the DHCP server). Set the time zone of the appliance. Entering an asterisk (*) lists the available time zone areas. To specify a particular time zone, enter the full time zone including the area (for example, Europe/Rome). SSH, NTP, and PTP are configured under Administration in the AppResponse 11 menu bar in the web UI. If you have used DHCP to provision an IP address for AppResponse 11, at the console prompt enter interface show primary to find the IP address of the primary management port. host (config) # show interfaces primary Interface primary state: Up: yes Interface type: DHCP enabled: Ethernet yes 20 SteelCentral AppResponse 11 Installation Guide

25 IP address: Netmask: DHCPv6 enabled: no Link-local address: ffff::250:56ff:fe88:a672/64 Speed: Mbit/Sec Duplex: full MTU: 1500 HW address: 00:50:56:ff:a6:72 Link: yes host (config) # Ensure that you can ping this address from another workstation on the management network before logging out of the command line interface. After you save the settings and exit the wizard, the appliance is accessible on the management network. Optional customizable storage For certain models of AppResponse 11 appliance (5100, 5170, 6000, and 8170), you have the option of configuring the system with reduced packet storage space in order to store more analysis data. Two modes are supported: Packet data priority mode (pktprio) is the default, and is similar to the configuration of the earlier Shark platform, maximizing packet storage and using a smaller retention time for other data. Metric priority mode (metprio) is similar to the configuration of the earlier AppResponse 9 platform, increasing the retention time of analysis modules including aggregates, probe, WTA, DB performance and VoIP, but reducing the packet storage accordingly. On the ARX-6000, metprio mode does not allow selection of a storage unit (EXP-300). In each mode, the general behavior of the system is the same, but the location where packet and analysis data is stored changes, and the amount of space allocated for each type of analysis data and for packet data varies. If you have a lot of existing analysis data, the transition from pktprio to metprio could take a long time. The layout configuration process should preserve all analysis data, except that packet capture data on the destination data section will be lost. Note: The transition of storage mode from pktprio to metprio is one-way and irreversible. The configuration process is invoked via a CLI command, takes up to a few minutes to run, and is followed by a mandatory reboot. After the reboot, various analysis components use the packet capture volume to store data, increasing their retention times. It is not possible to switch back to the original (default) mode. In order to change the storage mode (or to specify a different storage unit for metprio mode), a full reinstallation is required, and the storage that was configured previously for metprio mode must be reinitialized. Supported CLI commands The following CLI commands are provided to support this feature: show storage layout [mode]: Display details for a single mode. show storage layout: Display information about the current mode and the status of any operations. show storage layouts: Display a list of all available modes. show storage layout data sections: Display the list of valid data sections that can be specified in the "use" argument below. storage layout <mode> [use <data section>]: Change the storage layout mode to metprio. SteelCentral AppResponse 11 Installation Guide 21

26 Changing the storage mode To change from packet data priority mode (pktprio) to metric priority mode (metprio): 1. Log in to the admin CLI and enter "configure terminal" mode. 2. Display the list of available layouts with "show storage layout", and choose metprio. 3. Display the list of valid data sections with "show storage layout data_sections" and choose one (e.g., "LD8XU001934F5"). 4. Execute the switch command; for example, "storage layout ar9 use LD8XU001934F5" 5. A confirmation prompt is shown; confirm with "yes". If you enter anything other than "yes", "no" is assumed and you are returned to the prompt with no changes made to the system. 6. (Optional) Execute "show storage layout" occasionally to check the progress. The operation completes after a few minutes, and the system reboots automatically. 7. (Optional) Check the result of the previous operation with "show storage layout". 8. The system components now store data on the specified data section. Opening the AppResponse 11 web UI Once AppResponse 11 can be pinged from the console, you can use a browser to open the AppResponse 11 web UI. The AppResponse 11 web UI is tested using Internet Explorer 11, Chrome 51 and Firefox ESR 45. Other browsers might not be compatible. Make sure that SSL, cookies, and JavaScript are enabled in your browser. 1. Point a browser to 11> where <AppResponse 11> is the IP address or DNS name of AppResponse 11. This displays the web UI sign in page. 2. Sign in using the default web interface username and password. Username: admin Password: admin 22 SteelCentral AppResponse 11 Installation Guide

27 Note: the username and password can be changed on the Settings > Users and Groups page of the web interface. Licensing An AppResponse appliance requires a license to collect and analyze network traffic. When you purchase an AppResponse appliance or an upgrade, Riverbed sends an to your Support account Username containing the appliance serial number. The serial number is used to install the Feature Keys that: Allow the AppResponse 11 appliance to operate. Enable the licensed capabilities and capacities, for example, a Web Transaction Analysis add-on module. Important: When AppResponse 11 is installed on an appliance, the license is for that appliance serial number and can only be used on that appliance. The license cannot be moved to another appliance. The serial number can be used on the Licenses page of the Riverbed Support site ( to view and manage your licenses. For more information on licenses, see Licensing in the AppResponse 11 User s Guide or the AppResponse 11 web UI Help. Licensing an AppResponse 11 Appliance with an Internet Connection By default, AppResponse automatically opens a connection over the Internet to the Riverbed Licensing web site and validates the license. The license is then activated and the license s Feature Keys are automatically installed. No further action is required. Licensing an AppResponse 11 Appliance with No Internet Connection 1. In the AppResponse 11 web UI go to Administration > Other: Licensing. SteelCentral AppResponse 11 Installation Guide 23

28 2. The appliance serial number is displayed but no Feature Keys are installed. AppResponse is not operating. The default Insight on the Home page of the AppResponse 11 web UI has no data. 3. On a computer with an Internet connection, go to the Licenses page of the Riverbed Support site ( and enter the appliance serial number. The Feature Keys are displayed. These Feature Keys are to be imported into the AppResponse 11 appliance. 4. Return to Administration > Other: Licensing page in the AppResponse 11 web UI. 5. In the toolbar above the Feature Key table click Import to open the Import Feature Keys screen. 6. Copy the Feature Keys from the Licenses page into the Feature Key text box. The first Feature Key must be the CLMF-FRAMEWORK key; additional keys can then follow in any order, one per line. 7. Click Install Feature Keys to finish the license install. 24 SteelCentral AppResponse 11 Installation Guide

29 Installation verification Once the AppResponse 11 has been licensed, use the AppResponse 11 web UI to verify that the appliance has been successfully installed. Confirming basic configuration 1. Point a browser to 11> where <AppResponse 11> is the IP address or DNS name of AppResponse 11. Sign in using the default web UI username and password. Username: admin Password: admin This displays the AppResponse 11 web UI Home page by default. A capture job using a Monitoring Interface Group (MIfG) made up of all the appliance monitoring interfaces starts automatically when the appliance boots. Also, A Summary: All Traffic Insight is displayed on the web UI Home page. Your appliance should display current traffic metrics in charts and tables as shown above. If not, there may be a connectivity problem or an interface issue. SteelCentral AppResponse 11 Installation Guide 25

30 2. From the AppResponse 11 menu bar go to Administration > System Settings: Monitoring Interfaces to check the link status, speed, and bytes and packets received for each monitoring interface you have connected. 3. If a monitoring interface Name appears as mon0_n, the NIC is installed in an incorrect slot. For a 2170, move the NIC to slot 2. For a 4170, 6170, or 8170, move the NIC to slot 1 or to slot2 if slot 1 is in use. 4. Link Status should be UP for all connected interfaces. If DOWN, check the connection and the traffic source. 5. Received bytes and packets for all connected monitoring interfaces should be increasing as traffic is received. Refresh the browser page (or wait for it to auto-refresh) and confirm that the received packet counts are incrementing. 6. After you have verified that all connected interfaces that you have connected to network traffic sources are up and that the received bytes and packets counters are incrementing, the configuration is complete. 7. Use the AppResponse 11 CLI to view the status of data sections and storage units using the command show storage data_sections. a. [2170/4170] You should see a "primary_capture_data" data section with "Status: active": >show storage data_sections Data section primary_data Roles: Status: In Use: data active yes Total size (MB): Unreserved (MB): 3018 You also should see an additional packet_capture_data data section with Status: active : Data section primary_capture_data Mode: RAID0 Supported Modes: RAID0, RAID1, RAID5, RAID6 Roles: Status: In Use: capture, data active no 26 SteelCentral AppResponse 11 Installation Guide

31 Total size (MB): Unreserved (MB): b. [6170/8170] You should see an additional data section for each connected Storage Unit with "Status: active" >show storage data_sections Data section primary_capture_data Roles: Status: In Use: capture, data active yes Total size (MB): Unreserved (MB): 0 You also should see an additional packet_capture_data data section with Status: active : Data section LD8SG Storage unit Mode: LD8SG RAID0 Supported Modes: RAID0, RAID1, RAID5, RAID6 Roles: Status: In Use: capture, data active yes Total size (MB): Unreserved (MB): 0 Data Areas: packet_capture: Quota (MB): Used (MB): Total allocated (MB): Total used (MB): Confirm that packet capture data is being saved. You should see at least one data area: a. [2170/4170] You should see a "primary_capture_data" data section with "Status: active": >show storage data_areas packet_capture Data Module: packet_capture Section: Status: primary_capture_data active Quota (MB): Used (MB): b. [6170/8170] You should see a "primary_capture_data" data section with a storage unit identifier such as "LDXYZ " " with Status: active". SteelCentral AppResponse 11 Installation Guide 27

32 Troubleshooting storage units Solutions to common storage installation problems are listed below. Problem 1: Storage failed This can occur if: An invalid storage unit was found. No initialization occurred. A storage unit has a failed disk. A storage unit has a disk that is not supported. Solution: An invalid storage unit was found. 1. Identify the INVALID storage unit. 2. To create storage choose a or b below. a. It is recommended that you replace the INVALID storage unit(s) before creating storage. If you disconnect the defective or mismatched storage unit and build package storage without it (option b ) a reinitialization is required to add a replacement unit later and any existing packet capture data is lost. i. Connect and power on the replacement storage unit. ii. Reboot the base unit. b. Disconnect the invalid or mismatched unit. i. Power off and disconnect the unit from the base unit configuration. A storage unit cannot be disconnected through software. ii. Reboot the base unit. Important: Should you later decide to add a replacement storage unit reinitialization is required and any existing packet capture data is lost. A storage unit has a failed disk. 1. The amber Fault LED is lit indicating a failed drive. 2. Replace all failed disks. 3. Reboot the base unit. A storage unit has a disk that is not supported. 1. An unsupported disk has been detected. Examine each disk and identify any disk(s) that are not supported by Riverbed. 2. Replace all unsupported disks. 3. Reboot the base unit. 4. Contact Riverbed if you have questions about an unsupported disk. Problem 2: Storage is smaller than expected Use the AppResponse 11 CLI to check the size of storage as follows: host > show storage data_module packet_capture Data module packet_capture Requires role: capture Data Areas: Data Section: LD99999 Quota (MB): Status: active Data Section: LD9YQ00175ABC Quota (MB): Status: active 28 SteelCentral AppResponse 11 Installation Guide

33 Total quota (MB): Total used (MB): host > Compare the number of storage units listed with the number of storage units to be deployed. This list is by storage unit serial number, not the order that the storage units are connected to the base unit. Confirm that the storage size matches the number of storage units deployed. An incorrect storage size can occur if: A storage unit was not connected or not powered on when a reinitialization occurred. A storage unit was added but not reinitialized. There is a mix of 4 TB and 8 TB disks used in the storage unit. Solution: A storage unit was not connected or not powered on when a reinitialization occurred. 1. When multiple storage units are deployed in a linear daisy chain, a storage unit that is not connected or not powered on, and all storage units following it, are not initialized by the base unit. On an 8170, check the storage units in each linear daisy chain. 2. Starting with the missing storage unit that is closest to the base unit in the linear daisy chain, find the storage unit that is not connected or not powered on. As necessary reconnect and power on the storage unit. a. As necessary, reconnect and power on all subsequent storage units in the linear daisy chain. b. The missing storage unit(s) must be reinitialized to add them to storage. Any existing storage data is lost. 3. Reboot the base unit. Any existing storage data is lost. A storage unit was added after an initialization occurred. 1. Run this CLI command: 680-elsa23 (config) # show storage units Storage unit LD99999 Data section LD99999 Mode: RAID0 Supported Modes: RAID0, RAID1, RAID5, RAID6 Roles: capture, data Status: active In Use: yes Total size (MB): Unreserved (MB): 0 Data Areas: packet_capture: Quota (MB): Used (MB): Total allocated (MB): Total used (MB): Storage unit LD9YQ00175ABC Data section LD9YQ00175ABC Mode: RAID0 Supported Modes: RAID0, RAID1, RAID5, RAID6 Roles: capture, data Status: active In Use: yes Total size (MB): Unreserved (MB): 0 SteelCentral AppResponse 11 Installation Guide 29

34 Data Areas: packet_capture: Quota (MB): Used (MB): Total allocated (MB): Total used (MB): elsa23 (config) # 2. Check the output to see if one or more storage units are missing and that all other storage units have a status of active and are in use. The missing storage unit(s) is connected to the base unit and powered on but has not been initialized and is not a part of storage. 3. Reboot the base unit. Any existing storage data is lost. There is a mix of 4 TB and 8 TB disks used in the storage unit. 1. Replace the disks as necessary. 2. Reboot the base unit. Any existing storage data is lost. Changing the default password When installation is finished, you can change the default password using the AppResponse 11 web user interface. 1. Go to Administration > Authentication: User Administration. 2. Select the admin user in the table. 3. Click the pencil (edit) icon that pops up at the end of the row. 4. Check the Change Password box. 5. Enter the old password and the new password. 6. Click Apply when finished or Revert to cancel the change. 7. Record your new password in a safe place. Note: If lost, this password cannot be recovered by Riverbed. 30 SteelCentral AppResponse 11 Installation Guide

35 Additional configuration To complete the configuration of AppResponse 11 for traffic monitoring, including setting up interfaces, capture jobs, host groups and policies, refer to the SteelCentral AppResponse 11 User s Guide or the online Help available from the AppResponse 11 menu bar. Contacting Riverbed Options for contacting Riverbed include: Internet - Find out about Riverbed products at Support - If you have problems installing, using, or replacing Riverbed products, contact Riverbed Technical Support or your channel partner who provides support. To contact Riverbed Technical Support, please open a trouble ticket at or call RVBD-TAC ( ) in the United States and Canada or outside the United States. Professional Services - Riverbed has a staff of engineers who can help you with installation, provisioning, network redesign, project management, custom designs, consolidation project design, and custom-coded solutions. To contact Riverbed Professional Services, go to or proserve@riverbed.com. Documentation - Riverbed continually strives to improve the quality and usability of its documentation. We appreciate any suggestions you may have about our on line documentation or printed materials. Send documentation comments to techpubs@riverbed.com. SteelCentral AppResponse 11 Installation Guide 31

36 Specifications Power Line voltage: 90Vac to 132Vac and 180Vac to 264Vac Line Frequency: 47 Hz - 63 Hz Power (Typical) SCAN W SCAN W SCAN W SCAN W SCAN-SU-48TB 217W SCAN-SU-72TB 254W BTU SCAN SCAN SCAN SCAN SCAN-SU-48TB 737 SCAN-SU-72TB 865 Cooling Ambient air should be: Air temperature: 10 to 35 C (50 to 95 F) Relative humidity: 20% to 90% Operating altitude up to 10,000 feet 32 SteelCentral AppResponse 11 Installation Guide

37 Console cable wiring The console cable provided in the accessory kit has an RJ45 connector on one end and a 9-pin D- subminiature connector on the other end. The connectors are wired as follows: SteelCentral AppResponse 11 Installation Guide 33

38 Appendix A: Preparing to Install AppResponse 11 Software on an Appliance Important: The installed application is overwritten and all storage is lost on an appliance. There is no means to recover either the application or the storage. For an appliance running NetShark, Riverbed recommends you record application configuration information and backup any trace files that you wish to keep before installing AppResponse 11 on your appliance. AppResponse Xpert 9 version provides a feature to allow for creation of an off-line archive for existing content. Customers requiring retention of their AR9 disk-based content are advised to postpone their upgrade until this new feature becomes available with the release of AR See Installing AppResponse 11 on a Supported ARX Appliance. Before you begin, backup prepare the media used to install the softwareappresponse 11 can be installed on the following SteelCentral appliances: SCAN appliances running NetShark version 10.8.x (or later) can install AppResponse 11.0.x (or later): o SCAN o SCAN o SCAN o SCAN ARX appliances running AppResponse Xpert 9.6.x (or later) can install AppResponse 11.1.x (or later): o ARX-2200 o ARX-3300 o ARX-3800 ARX appliances running AppResponse Xpert 9.6.x (or later) can install AppResponse 11.2.x (or later): o ARX-1200 o ARX-4300 o ARX-5100 o ARX-6000 Step 1 Download the software From the Riverbed Support site ( download the AppResponse 11 installation software (ISO file) to a Windows system. Step 2 Create a bootable USB memory stick Important: The USB stick must have a DOS partition table. If you use the USB Universal installer tool to create a bootable USB stick containing the ISO file, the FAT file system is on the root device instead of in a partition and the installation fails. To create a bootable USB memory stick 1. Insert a USB stick into a Windows system. 2. From the cmd prompt launch diskpart, then enter the following commands: list disk (to find the USB disk number). 34 SteelCentral AppResponse 11 Installation Guide

39 select disk=<usb disk num> clean convert mbr create partition primary 3. Close diskpart (enter exit at the prompt). 4. Run the Universal-USB-Installer.exe tool. Please note that this is a third-party software tool and is not supported by Riverbed. If you have problems with the configuration, please contact their technical support. In the first pull-down menu, Select Try Unlisted Linux ISO (at the bottom of the list of choices). In the second pulldown menu, select the AppResponse 11 ISO image that you downloaded in Step 1. In the third pulldown menu, select the drive letter of the USB device. An error message will appear to indicate that there is not enough disk space and that target drive may need to be formatted. Click OK to dismiss the message. Make sure that the We will format Drive as Fat32 checkbox is selected. Click Create and then Yes in the confirmation pop-up to create the bootable USB memory stick. Step 3 Insert the bootable USB memory stick into the appliance USB connectors are located on the back of the appliance chassis. The Model U chassis also has USB connectors on the front. Insert the memory stick into any USB connector. Step 4 Connect to the console port Connect to the console port as follows: 1. Connect a laptop or other device to the console connector using the RJ45 to 9-pin D- subminiature cable supplied in the accessory kit. Add any necessary connector converter. The cable wiring is available under Specifications in the AppResponse 11 Installation Guide. 2. Set the device's terminal emulator to 9600 Baud, 8 data bits, 1 stop bit, no parity bit, and no flow control. SteelCentral AppResponse 11 Installation Guide 35

40 If there is no video output, you need to use a keyboard and monitor instead. Connect them as follows: 1. Connect a keyboard to a USB port. 2. Connect a monitor to the VGA port. 3. Set the device's terminal emulator to 9600 Baud, 8 data bits, 1 stop bit, no parity bit, and no flow control. Note: After this installation is completed you can use the console port for any future connections. Step 5 Configure the BIOS By default, the BIOS configuration has the product boot from an internal disk. To boot from an external USB memory stick, you must change the BIOS configuration as follows: 1. Use the power switch to power-cycle the system. The power switch is in the upper right corner of the front of the chassis. 2. During the POST (power-on self-test) sequence, press F2 to start the BIOS configuration tool. 3. On the Advanced menu: Select USB Configuration and press Enter. Select Make USB Devices Non-bootable and press Enter. Select Disabled and press Enter. Press Esc to go back to the previous menu. 4. On the Boot Options menu: Select USB Boot Priority and press Enter. Select Enabled and press Enter. Press Esc and then select No and press Enter to go back to the previous menu. 5. From the EXIT menu, select Save Changes and Exit and press Enter. 6. Select Yes and press Enter in the resulting screen to save the changes and exit the BIOS configuration tool. The system reboots. Step 6 Install the software When the system finishes booting from your USB memory stick, enter install at the prompt. Software installation requires approximately 20 minutes. The system boots from the USB and presents the boot prompt again. Step 7 Remove the USB memory stick and power-cycle the appliance When the software installation has completed and the boot prompt is displayed, remove the USB memory stick and power-cycle the appliance. After the system reboots, the sign in prompt is displayed. Step 8 Run the configuration wizard Go to Configuration in this installation guide to finish the installation. 36 SteelCentral AppResponse 11 Installation Guide

41 Appendix B: How to Install AppResponse 11 on a supported ARX Appliance You can install AppResponse 11 on the following ARX models running AppResponse 9.6.x: ARX-1200 ARX-2200 ARX-3300 ARX-3800 ARX-4300 ARX-5100 ARX-6000 You can download the AppResponse 11.2.x installer ISO file from the Riverbed Support site and install it using a USB memory stick or a DVD, as described below. The installation steps for DVD are identical to those for USB stick that are detailed here. Use any ISO burning software to write the installation code to the DVD. Note that AppResponse 11 appliances do not have built-in DVD readers, so a USB DVD drive must be connected to the appliance. Note: Use a DVD to install only if a memory stick is not available as an install medium. Important: AppResponse 9 is overwritten and all historical data is lost. There is no means to recover either AppResponse 9 or the historical data. Riverbed recommends that you record the AppResponse 9 configuration information and archive any appliances that you wish to keep before installing AppResponse 11. AppResponse Xpert 9 version will provide a feature to allow for creation of an off-line archive for existing content. Customers requiring retention of their AR9 disk-based content are advised to postpone their upgrade until this new feature becomes available with the release of AR See Installing AppResponse 11 on a Supported ARX Appliance. Step 1 Download the software From the Riverbed Support site ( download the AppResponse 11.0.x installation software (ISO file) to a Windows system. Step 2 Create a bootable USB memory stick or DVD Installation is supported via USB memory stick or DVD. Important: The USB stick or DVD must have a DOS partition table. If you use the USB Universal installer tool to create bootable media containing the ISO file, the FAT file system is on the root device instead of in a partition and the installation fails. To create a bootable USB memory stick or DVD 1. Insert the media into a Windows system. 2. From the cmd prompt launch diskpart, then enter the following commands: list disk (to find the USB disk number). select disk=<usb disk num> clean convert mbr create partition primary SteelCentral AppResponse 11 Installation Guide 37

42 3. Close diskpart (enter exit at the prompt). 4. Run the Universal-USB-Installer.exe tool. Please note that this is a third-party software tool and is not supported by Riverbed. If you have problems with the configuration, please contact their technical support. In the first pull-down menu, Select Try Unlisted Linux ISO (at the bottom of the list of choices). In the second pulldown menu, select the AppResponse 11 ISO image that you downloaded in Step 1. In the third pulldown menu, select the drive letter of the USB device. An error message will appear to indicate that there is not enough disk space and that target drive may need to be formatted. Click OK to dismiss the message. Make sure that the We will format Drive as Fat32 checkbox is selected. Click Create and then Yes in the confirmation pop-up to create the bootable USB memory stick. Step 3 Insert the bootable media into the appliance USB connectors are located on the back of the appliance chassis. Insert the media into any USB connector. Step 4 Connect to the console port Connect to the console port as follows: 1. Connect a laptop or other device to the console connector using the RJ45 to 9-pin D- subminiature cable supplied in the accessory kit. Add any necessary connector converter. The cable wiring is available under Specifications in the AppResponse 11 Installation Guide. 2. Set the device's terminal emulator to 9600 Baud, 8 data bits, 1 stop bit, no parity bit, and no flow control. If there is no video output, you need to use a keyboard and monitor instead. Connect them as follows: 1. Connect a keyboard to a USB port. 38 SteelCentral AppResponse 11 Installation Guide

43 2. Connect a monitor to the VGA port. 3. Set the device's terminal emulator to 9600 Baud, 8 data bits, 1 stop bit, no parity bit, and no flow control. Note: After this installation is completed you can use the console port for any future connections. Step 5 Configure the BIOS By default, the BIOS configuration has the product boot from an internal disk. To boot from external USB media, you must change the BIOS configuration as follows: 1. Use the power switch to power-cycle the system. The power switch is in the upper right corner of the front of the chassis. 2. During the POST (power-on self-test) sequence, press F2 to start the BIOS configuration tool. When you are prompted for a password, enter 42ping. 3. On the Advanced menu: Select USB Configuration and press Enter. Select Make USB Devices Non-bootable and press Enter. Select Disabled and press Enter. Press Esc to go back to the previous menu. 4. On the Boot Options menu: Select USB Boot Priority and press Enter. Select Enabled and press Enter. Press Esc and then select No and press Enter to go back to the previous menu. 5. From the EXIT menu, select Save Changes and Exit and press Enter. 6. Select Yes and press Enter in the resulting screen to save the changes and exit the BIOS configuration tool. The system reboots. Step 6 Install the software When the system finishes booting from your media, follow the on-screen instructions to install AppResponse 11. You will be prompted to enter install at the prompt, the installer will run and then prompt you to reboot, and then the installer will continue. Software installation requires approximately 20 minutes. When complete, the system boots from the USB and presents the boot prompt again. Step 7 Remove the media and power-cycle the appliance When the software installation has completed and the boot prompt is displayed, remove the USB memory stick or DVD and power-cycle the appliance. After the system reboots, the sign in prompt is displayed. Step 8 Run the configuration wizard Go to Configuration in this installation guide to finish the installation. SteelCentral AppResponse 11 Installation Guide 39

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