Abstract. Avaya Solution & Interoperability Test Lab

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1 Avaya Solutio & Iteroperability Test Lab Applicatio Notes for Cofigurig JPL X400 Cordless DECT Headset with Hadset Lifter from JPL Limited with Avaya 9400 Series Digital Telephoes Issue 1.0 Abstract These Applicatio Notes describe the cofiguratio steps for provisioig JPL X400 Cordless DECT Headset with Hadset Lifter from JPL Limited with Avaya 9400 Series Digital Telephoes to esure full iteroperability. Readers should pay attetio to Sectio 2, i particular the scope of testig as outlied i Sectio 2.1 as well as the observatios oted i Sectio 2.2, to esure that their ow use cases are adequately covered by this scope ad results. Iformatio i these Applicatio Notes has bee obtaied through DevCoect compliace testig ad additioal techical discussios. Testig was coducted via the DevCoect Program at the Avaya Solutio ad Iteroperability Test Lab. 1 of 11

2 1. Itroductio These Applicatio Notes describe the cofiguratio steps required to itegrate JPL X400 Cordless DECT Headset with Hadset Lifter (JPL-X400) from JPL Limited with Avaya 9400 Series Digital Telephoes. The JPL-X400 is a wireless DECT headset; ideal for use at home, i a call cetre ad i ay sized office. The oise cacellig microphoe produces quality soud ad digital volume cotrol allows the adjustmet of oise levels with ease. With 9 hours of talk time ad 150 metre rage, the JPL-X400 gives freedom ad flexibility aroud a workig eviromet. This solutio does ot provide call cotrol features directly from the headset, such as aswerig or termiatig a call from the headset. This is doe mechaically usig the hadset lifter provided with the JPL-X400 wireless DECT headset. The headsets do ot offer volume cotrol or mute fuctioality. JPL Limited desig ad develop professioal headsets for the Corporate, Fiacial, Health, Govermet, Educatioal, Idustrial, Hotel & Hospitality ad Cotact Cetre market sectors. 2. Geeral Test Approach ad Test Results The iteroperability compliace test icluded feature ad serviceability testig. The feature testig focused o placig calls to ad from the Avaya 9400 Series Digital Telephoes with each JPL-X400 headset attached ad verifyig two-way audio. The call types icluded calls to voic , to local extesios, ad to the PSTN. The Avaya telephoe user should be clearly heard ad observed without ay distortios or audio issues. The serviceability testig focused o verifyig the usability of the JPL headset after restartig the Avaya 9400 Series Digital Telephoes ad re-coectig the JPL headset. DevCoect Compliace Testig is coducted joitly by Avaya ad DevCoect members. The joitly-defied test pla focuses o exercisig APIs ad/or stadards-based iterfaces pertiet to the iteroperability of the tested products ad their fuctioalities. DevCoect Compliace Testig is ot iteded to substitute full product performace or feature testig performed by DevCoect members, or is it to be costrued as a edorsemet by Avaya of the suitability or completeess of a DevCoect member s solutio. Avaya s formal testig ad Declaratio of Coformity is provided oly o the headsets/hadsets that carry the Avaya brad or logo. Avaya may coduct testig of o-avaya headset/hadset to determie iteroperability with Avaya phoes. However, Avaya does ot coduct the testig of o-avaya headsets/hadsets for: Acoustic Pressure, Safety, Hearig Aid Compliace, EMC regulatios, or ay other tests to esure coformity with safety, audio quality, log-term reliability or ay regulatio requiremets. As a result, Avaya makes o represetatios whether a particular o-avaya headset will work with Avaya s telephoes or with a differet geeratio of the same Avaya telephoe. 2 of 11

3 Sice there is o idustry stadard for hadset iterfaces, differet maufacturers utilize differet hadset/headset iterfaces with their telephoes. Therefore, ay claim made by a headset vedor that its product is compatible with Avaya telephoes does ot equate to a guaratee that the headset will provide adequate safety protectio or audio quality Iteroperability Compliace Testig The iteroperability compliace testig was carried out o the latest firmware for Avaya 9400 Series Digital Telephoes. All test cases were performed maually. The followig features were verified: Placig calls to the voic system. Voice messages were recorded ad played back to verify that the playback volume ad recordig level were good. Placig calls from/to iteral extesios to verify two-way audio. Placig calls from/to the PSTN to verify two-way audio. Hearig rig back toe for outgoig calls. Usig the volume cotrol buttos o the Avaya telephoe to adjust the audio volume Test Results All compliace test cases passed successfully. The followig observatio was oted. No cofiguratio chages were made o the idividual telephoe. Whatever default settigs for the headset were i place was used to test with. The positioig of the hadset lifter is importat for the 9400 Series telephoes because it difficult for the lifter to lift the hadset whe it s ot placed correctly Support Support from Avaya is available by visitig the website Support from JPL-Limited is available at: JPL Limited Uit 1, Church Close Busiess Park Church Close, Todber Sturmister Newto Dorset DT10 1JH Eglad Phoe: +44(0) sales@jpl.uk.com 3 of 11

4 3. Referece Cofiguratio Figure 1 shows the etwork topology durig compliace testig. The JPL-X400 headset is coected to the telephoe via a RJ9 cord from the DECT base statio ad a lifter is used to lift the hadset of the telephoe to aswer a call. Figure 1: Network Solutio of the JPL X400 Cordless DECT Headset with Hadset Lifter coectig to Avaya 9400 Series Digital Telephoes 4 of 11

5 4. Equipmet ad Software Validated The followig equipmet ad software was used for the compliace test. Equipmet/Software Avaya Aura System Maager ruig o a virtual server Avaya Aura Commuicatio Maager ruig o a virtual server Avaya Aura Sessio Maager ruig o a virtual server Release/Versio (SP11) Build No Software Update Revisio No: R6.3 SP9 R016x R6.3 SP11 Build No Avaya Aura Messagig ruig o a virtual server R6.3 Avaya 9408 Digital Telephoe V2 JPL Limited X400 Cordless DECT Headset with Hadset Lifter N/A 5 of 11

6 5. Cofigure Avaya Commuicatio Maager It is assumed that a fully fuctioig Commuicatio Maager is i place with the ecessary licesig. For further iformatio o the cofiguratio of Commuicatio Maager please see Sectio 10 of these Applicatio Notes. This sectio covers the statio cofiguratio for the Avaya 9400 Digital Telephoes. The cofiguratio is performed via the System Access Termial (SAT) o Commuicatio Maager Cofigure Avaya 9400 Series Telephoe Note: To eable Auto-Aswer o the Digital telephoe set the Auto Aswer field o Page 2 to the appropriate value, such as all. display statio 2500 Page 2 of 5 STATION FEATURE OPTIONS LWC Receptio: spe Auto Select Ay Idle Appearace? LWC Activatio? y Coverage Msg Retrieval? y LWC Log Exteral Calls? Auto Aswer: all CDR Privacy? Data Restrictio? Redirect Notificatio? y Idle Appearace Preferece? Per Butto Rig Cotrol? Bridged Idle Lie Preferece? Bridged Call Alertig? Restrict Last Appearace? y Active Statio Rigig: sigle EMU Logi Allowed? H.320 Coversio? Per Statio CPN - Sed Callig Number? Service Lik Mode: as-eeded EC500 State: eabled Multimedia Mode: ehaced Audible Message Waitig? MWI Served User Type: AUDIX Name: Display Cliet Redirectio? Select Last Used Appearace? Coverage After Forwardig? s Multimedia Early Aswer? Remote Softphoe Emergecy Calls: as-o-local Direct IP-IP Audio Coectios? y Emergecy Locatio Ext: 2500 Always Use? IP Audio Hairpiig? 6. Cofigurig Avaya 9400 Series Digital Telephoes Because a lifter is used to aswer a icomig call there is o specific cofiguratio required for ay of the 9400 Series Digital telephoes. 6 of 11

7 7. Cofigure JPL X400 Wireless Headset to work with Avaya Telephoes The followig lifter is used to lift the hadset o the 9400 series telephoe. This is maually fitted uder the hadset ad ca be adjusted to lift the hadset a certai height. Note: With the JPL-X400 headset the base statio is coected to the hadset port o the 9400 series telephoe usig the RJ9 cord provided. Typically with a headset the headset port is used but because the lifter is used the hadset port is used. Plug out the hadset cord o the Avaya 9400 telephoe ad plug i the RJ9 cord from the base statio. 8. Verificatio Steps The followig steps ca be take to esure that coectios betwee the JPL headsets ad Avaya 9400 Series Digital Telephoes are achieved. 1. To aswer a call press the butto o the headset whe the telephoe is rigig the lifter should operate ad lift the hadset of the telephoe. The call is the heard o the headset. 9. Coclusio These Applicatio Notes outlie the steps ecessary to cofigure the JPL X400 Cordless DECT Headset with Hadset Lifter from JPL Limited to allow full iteroperability with Avaya 9400 Series Digital telephoes. Please refer to Sectio 2.2 of these Applicatio Notes for test results ad observatios. 7 of 11

8 10. Additioal Refereces This sectio refereces documetatio relevat to these Applicatio Notes. Product documetatio for Avaya products may be foud at [1] Admiisterig Avaya Aura Commuicatio Maager, Documet Number [2] Avaya Aura Commuicatio Maager Feature Descriptio ad Implemetatio, Documet Number [3] Admiisterig Avaya Aura Sessio Maager, Doc ID [4] Avaya 9400 Series Digital Deskphoe User Guide for Avaya Aura Commuicatio Maager Issue 1 August JPL headset product documetatio ca be foud at 8 of 11

9 Avaya 9408 Digital Telephoe Appedix display statio 2500 Page 1 of 5 STATION Extesio: 2500 Lock Messages? BCC: 0 Type: 9408 Security Code: * TN: 1 Port: 002V301 Coverage Path 1: COR: 1 Name: Digital Set Coverage Path 2: COS: 1 Hut-to Statio: STATION OPTIONS Time of Day Lock Table: Loss Group: 2 Persoalized Rigig Patter: 1 Message Lamp Ext: 2500 Speakerphoe: 2-way Mute Butto Eabled? y Display Laguage: eglish Butto Modules: 0 Survivable COR: iteral Survivable Truk Dest? y IP SoftPhoe? y Remote Office Phoe? IP Video Softphoe? Short/Prefixed Registratio Allowed: default Customizable Labels? y display statio 2500 Page 2 of 5 STATION FEATURE OPTIONS LWC Receptio: spe Auto Select Ay Idle Appearace? LWC Activatio? y Coverage Msg Retrieval? y LWC Log Exteral Calls? Auto Aswer: oe CDR Privacy? Data Restrictio? Redirect Notificatio? y Idle Appearace Preferece? Per Butto Rig Cotrol? Bridged Idle Lie Preferece? Bridged Call Alertig? Restrict Last Appearace? y Active Statio Rigig: sigle EMU Logi Allowed? H.320 Coversio? Per Statio CPN - Sed Callig Number? Service Lik Mode: as-eeded EC500 State: eabled Multimedia Mode: ehaced Audible Message Waitig? MWI Served User Type: AUDIX Name: Display Cliet Redirectio? Select Last Used Appearace? Coverage After Forwardig? s Multimedia Early Aswer? Remote Softphoe Emergecy Calls: as-o-local Direct IP-IP Audio Coectios? y Emergecy Locatio Ext: 2500 Always Use? IP Audio Hairpiig? 9 of 11

10 display statio 2500 Page 3 of 5 STATION Cof/Tras o Primary Appearace? Bridged Appearace Origiatio Restrictio? Offlie Call Loggig? y Call Appearace Display Format: disp-param-default Ehaced Callr-Ifo Display for 1-Lie Phoes? ENHANCED CALL FORWARDING Forwarded Destiatio Ucoditioal For Iteral Calls To: 1001 Exteral Calls To: 1001 Busy For Iteral Calls To: Exteral Calls To: No Reply For Iteral Calls To: Exteral Calls To: Active SAC/CF Override: display statio 2500 Page 4 of 5 STATION SITE DATA Room: Headset? Jack: Speaker? Cable: Moutig: d Floor: Cord Legth: 0 Buildig: Set Color: ABBREVIATED DIALING List1: List2: List3: BUTTON ASSIGNMENTS 1: call-appr 5: 2: call-appr 6: 3: call-appr 7: 4: 8: voic 10 of 11

11 Avaya ad the Avaya Logo are trademarks of Avaya Ic. All trademarks idetified by ad are registered trademarks or trademarks, respectively, of Avaya Ic. All other trademarks are the property of their respective owers. The iformatio provided i these Applicatio Notes is subject to chage without otice. The cofiguratios, techical data, ad recommedatios provided i these Applicatio Notes are believed to be accurate ad depedable, but are preseted without express or implied warraty. Users are resposible for their applicatio of ay products specified i these Applicatio Notes. Please ay questios or commets pertaiig to these Applicatio Notes alog with the full title ame ad fileame, located i the lower right corer, directly to the Avaya DevCoect Program at devcoect@avaya.com. 11 of 11