Application Notes for configuring Agent AG Headsets from Corporate Telecommunications with Avaya one-x Communicator using a USB 2.0 Chord Issue 1.

Transcription

1 Avaya Solutio & Iteroperability Test Lab Applicatio Notes for cofigurig Aget AG Headsets from Corporate Telecommuicatios with Avaya oe-x Commuicator usig a USB 2.0 Chord Issue 1.0 Abstract These Applicatio Notes describe the cofiguratio steps for provisioig Aget Headsets with the Avaya oe-x Commuicator usig a USB 2.0 chord to esure full iteroperability. Readers should pay attetio to Sectio 2, i particular the scope of testig as outlied i Sectio 2.1 as well as the observatios oted i Sectio 2.2, to esure that their ow use cases are adequately covered by this scope ad results. Iformatio i these Applicatio Notes has bee obtaied through DevCoect compliace testig ad additioal techical discussios. Testig was coducted via the DevCoect Program at the Avaya Solutio ad Iteroperability Test Lab. 1 of 11

2 1. Itroductio These Applicatio Notes describe the cofiguratio steps required to itegrate Aget AG Headsets from Corporate Telecommuicatios with Avaya oe-x Commuicator usig a USB 2.0 chord. Corporate Telecommuicatios offer headsets (listed i Sectio 4) that ca be used with Avaya oe-x Commuicator coectig directly to the PC/Laptop that oe-x Commuicator is ruig o. The headsets the provide two-way audio. This solutio does ot provide call cotrol features directly from the headset, such as aswerig or termiatig a call from the headset. The headsets do offer volume cotrol or mute fuctioality. Corporate Telecommuicatios desig ad develop professioal headsets for the Corporate, Fiacial, Health, Govermet, Educatioal, Idustrial, Hotel & Hospitality ad Cotact Cetre market sectors. 2. Geeral Test Approach ad Test Results The iteroperability compliace test icluded feature ad serviceability testig. The feature testig focused o placig calls to ad from Avaya oe-x Commuicator with each Aget Headset verifyig two-way audio. The call types icluded calls to voic , to local extesios, ad to the PSTN. The Avaya telephoe user should be clearly heard ad observed without ay distortios or audio issues. The serviceability testig focused o verifyig the usability of the Aget AG Headset after restartig Avaya oe-x Commuicator s ad re-coectig the headset. DevCoect Compliace Testig is coducted joitly by Avaya ad DevCoect members. The joitly-defied test pla focuses o exercisig APIs ad/or stadards-based iterfaces pertiet to the iteroperability of the tested products ad their fuctioalities. DevCoect Compliace Testig is ot iteded to substitute full product performace or feature testig performed by DevCoect members, or is it to be costrued as a edorsemet by Avaya of the suitability or completeess of a DevCoect member s solutio. Avaya s formal testig ad Declaratio of Coformity is provided oly o the headsets/hadsets that carry the Avaya brad or logo. Avaya may coduct testig of o-avaya headset/hadset to determie iteroperability with Avaya phoes. However, Avaya does ot coduct the testig of o-avaya headsets/hadsets for: Acoustic Pressure, Safety, Hearig Aid Compliace, EMC regulatios, or ay other tests to esure coformity with safety, audio quality, log-term reliability or ay regulatio requiremets. As a result, Avaya makes o represetatios whether a particular o-avaya headset will work with Avaya s telephoes or with a differet geeratio of the same Avaya telephoe. Sice there is o idustry stadard for hadset iterfaces, differet maufacturers utilize differet hadset/headset iterfaces with their telephoes. Therefore, ay claim made by a headset vedor that its product is compatible with Avaya telephoes does ot equate to a guaratee that the headset will provide adequate safety protectio or audio quality. 2 of 11

3 2.1. Iteroperability Compliace Testig The iteroperability compliace testig was carried out o the latest firmware for Avaya oe-x Commuicator. There are two Aget AG Headsets that will work with Avaya oe-x Commuicator ad they are the AG-1 (moo-aural) ad AG-2 (bi- aural). The followig headsets were used for compliace testig. AG-1 AG-2 All test cases were performed maually. The followig features were verified: Placig calls to the voic system. Voice messages were recorded ad played back to verify that the playback volume ad recordig level were good. Placig calls from/to iteral extesios to verify two-way audio. Placig calls from/to the PSTN to verify two-way audio. Hearig rig back toe for outgoig calls. Togglig betwee hadset, speakerphoe, ad headset. Usig the volume cotrol buttos o the Avaya telephoe to adjust the audio volume. Usig the volume cotrol buttos o the USB chord to adjust the audio volume Test Results All compliace test cases passed successfully. The followig observatios were oted. This solutio does ot provide call cotrol features directly from the headset, such as aswerig or termiatig a call from the headset Support Support from Avaya is available by visitig the website Support from Corporate Telecommuicatios is available at: Corporate Telecommuicatios 4-6 Commowealth Close Leigh Busiess Park Leigh Greater Machester WN7 3BD +44(0) ifo@agetheadsets.com 3 of 11

4 3. Referece Cofiguratio Figure 1 shows the etwork topology durig compliace testig. The Aget Headsets are coected to the USB port o a PC or laptop ruig the Avaya oe-x Commuicator applicatio via a USB 2.0 chord also from Corporate Telecommuicatios. Figure 1: Network Solutio of the Aget Headsets from Corporate Telecommuicatios coectig to Avaya oe-x Commuicator usig a USB 2.0 chord 4 of 11

5 4. Equipmet ad Software Validated The followig equipmet ad software was used for the compliace test. Equipmet/Software Avaya Aura System Maager ruig o a virtual server Avaya Aura Commuicatio Maager ruig o a virtual server Avaya Media Server ruig o a virtual server Release/Versio System Maager Build No Software Update Revisio No: Service Pack 1 R7.0 R017x Media Server SYSTEM R Media Server R Avaya G450 Gateway /1 Avaya 9408 Digital Deskphoe 2.0 Avaya oe-x Commuicator (H323) Aget AG-1 Headset Aget AG-2 Headset Corporate Telecommuicatios USB 2.0 Chord FP6 N/A N/A 5 of 11

6 5. Cofigure Avaya Commuicatio Maager It is assumed that a fully fuctioig Commuicatio Maager is i place with the ecessary licesig. For further iformatio o the cofiguratio of Commuicatio Maager please see Sectio 10 of these Applicatio Notes Cofigurig Avaya Telephoes It is assumed that the Avaya oe-x Commuicator is already cofigured. For further iformatio o how to cofigure oe-x Commuicator please see Sectio 10 of these Applicatio Notes. A example of a cofigured Avaya oe-x Commuicator is icluded i the Appedix of these Applicatio Notes. To eable Auto-Aswer o the IP telephoe set the Auto Aswer field o Page 2 to the appropriate value, such as all. display statio Page 2 of 5 STATION FEATURE OPTIONS LWC Receptio: spe Auto Select Ay Idle Appearace? LWC Activatio? y Coverage Msg Retrieval? y LWC Log Exteral Calls? Auto Aswer: all CDR Privacy? Data Restrictio? Redirect Notificatio? y Idle Appearace Preferece? Per Butto Rig Cotrol? Bridged Idle Lie Preferece? Bridged Call Alertig? Restrict Last Appearace? y Active Statio Rigig: sigle EMU Logi Allowed? H.320 Coversio? Per Statio CPN - Sed Callig Number? Service Lik Mode: as-eeded EC500 State: eabled Multimedia Mode: ehaced Audible Message Waitig? MWI Served User Type: AUDIX Name: Display Cliet Redirectio? Select Last Used Appearace? Coverage After Forwardig? s Multimedia Early Aswer? Remote Softphoe Emergecy Calls: as-o-local Direct IP-IP Audio Coectios? y Emergecy Locatio Ext: 2100 Always Use? IP Audio Hairpiig? 6 of 11

7 6. Cofigure Avaya oe-x Commuicator After loggig ito Avaya oe-x Commuicator, select as show below. Settigs Geeral Settigs Click o Audio i the left widow ad o the Basic tab i the mai widow. The USB 2.0 cord should already be populated as show below if the USB cord was plugged i before oe-x Commuicator was started. If this is ot the case, select this device as the Microphoe ad Speaker as show below. Click OK ad restart Avaya oe-x Commuicator. 7 of 11

8 7. Cofigure Aget AG Headset from Corporate Telecommuicatios to work with Avaya oe-x Commuicator usig the USB 2.0 chord There are two Aget AG Headsets that will work with Avaya oe-x Commuicator ad they are the AG-1 (moo-aural) ad AG-2 (bi- aural) Coectig to Avaya oe-x Commuicator Coect each Aget Headset directly to the USB 2.0 Chord which i tur is coect to the USB port of the PC ruig oe-x Commuicator. This is a plug ad play headset meaig the driver for the headset should istall automatically ad may take up to 5 miutes to complete. Oce completed the followig steps i Sectio 8 ca be take to esure full compatibility. 8. Verificatio Steps The followig should be doe to esure that coectio betwee the Aget Headsets ad oe- X Commuicator is achieved. 1. With the Aget Headset i place make a call to oe-x Commuicator ad usig the GUI aswer the call. A clear audio path i both directios should be observed. 2. With the Aget Headset i place make a call from oe-x Commuicator usig the GUI. A clear audio path i both directios should be observed. 9. Coclusio These Applicatio Notes outlie the steps ecessary to cofigure the Aget AG Headsets from Corporate Telecommuicatios to allow full iteroperability with the Avaya oe-x Commuicator usig the USB 2.0 chord. Please refer to Sectio 2.2 of these Applicatio Notes for test results ad observatios. 10. Additioal Refereces This sectio refereces documetatio relevat to these Applicatio Notes. Product documetatio for Avaya products may be foud at [1] Admiisterig Avaya Aura Commuicatio Maager, Documet Number [2] Avaya Aura Commuicatio Maager Feature Descriptio ad Implemetatio, Documet Number [3] Implemetig Avaya oe-x Commuicator. Aget AG Headset ad USB 2.0 Chord product documetatio ca be foud by cotactig Corporate Telecommuicatios whose cotact iformatio is cotaied i Sectio 2.3 of these Applicatio Notes. 8 of 11

9 Appedix Cofiguratio of Avaya oe-x Commuicator display statio Page 1 of 5 STATION Extesio: 2010 Lock Messages? BCC: M Type: 9608 Security Code: * TN: 1 Port: S00027 Coverage Path 1: COR: 1 Name: Coverage Path 2: COS: 1 Hut-to Statio: Tests? y STATION OPTIONS Locatio: Time of Day Lock Table: Loss Group: 19 Persoalized Rigig Patter: 1 Message Lamp Ext: 2010 Speakerphoe: 2-way Mute Butto Eabled? y Display Laguage: eglish Butto Modules: 0 Survivable GK Node Name: Survivable COR: iteral Media Complex Ext: Survivable Truk Dest? y IP SoftPhoe? y IP Video Softphoe? y Short/Prefixed Registratio Allowed: default Customizable Labels? y display statio Page 2 of 5 STATION FEATURE OPTIONS LWC Receptio: spe Auto Select Ay Idle Appearace? LWC Activatio? y Coverage Msg Retrieval? y LWC Log Exteral Calls? Auto Aswer: all CDR Privacy? Data Restrictio? Redirect Notificatio? y Idle Appearace Preferece? Per Butto Rig Cotrol? Bridged Idle Lie Preferece? Bridged Call Alertig? Restrict Last Appearace? y Active Statio Rigig: sigle EMU Logi Allowed? H.320 Coversio? Per Statio CPN - Sed Callig Number? Service Lik Mode: as-eeded EC500 State: eabled Multimedia Mode: ehaced Audible Message Waitig? MWI Served User Type: AUDIX Name: Display Cliet Redirectio? Select Last Used Appearace? Coverage After Forwardig? s Multimedia Early Aswer? Remote Softphoe Emergecy Calls: as-o-local Direct IP-IP Audio Coectios? y Emergecy Locatio Ext: 2010 Always Use? IP Audio Hairpiig? 9 of 11

10 display statio Page 3 of 5 STATION Cof/Tras o Primary Appearace? Bridged Appearace Origiatio Restrictio? Require Mutual Autheticatio if TLS? Offlie Call Loggig? y Call Appearace Display Format: disp-param-default IP Phoe Group ID: Ehaced Callr-Ifo Display for 1-Lie Phoes? ENHANCED CALL FORWARDING Forwarded Destiatio Ucoditioal For Iteral Calls To: Exteral Calls To: Busy For Iteral Calls To: Exteral Calls To: No Reply For Iteral Calls To: Exteral Calls To: Active SAC/CF Override: display statio Page 4 of 5 STATION SITE DATA Room: Headset? Jack: Speaker? Cable: Moutig: d Floor: Cord Legth: 0 Buildig: Set Color: ABBREVIATED DIALING List1: List2: List3: BUTTON ASSIGNMENTS 1: call-appr 5: 2: call-appr 6: 3: call-appr 7: 4: 8: voic 10 of 11

11 Avaya ad the Avaya Logo are trademarks of Avaya Ic. All trademarks idetified by ad are registered trademarks or trademarks, respectively, of Avaya Ic. All other trademarks are the property of their respective owers. The iformatio provided i these Applicatio Notes is subject to chage without otice. The cofiguratios, techical data, ad recommedatios provided i these Applicatio Notes are believed to be accurate ad depedable, but are preseted without express or implied warraty. Users are resposible for their applicatio of ay products specified i these Applicatio Notes. Please ay questios or commets pertaiig to these Applicatio Notes alog with the full title ame ad fileame, located i the lower right corer, directly to the Avaya DevCoect Program at devcoect@avaya.com. 11 of 11