Communicator for Desktop

Transcription

1 Commuicator for Desktop User Guide Desktop Release 22

2 Table of Cotets 1 About Commuicator for Desktop Get Started Istallatio Sig I Mai Widow Commuicatios View Start Chat Sed File Sed Make Audio or Video Call Share Your Applicatio or Desktop Active Commuicatios My Room Select Audio Devices Cotacts Add Edit Filters Presece Chat Chat View File Trasfer Group Chat Chat Recordig Audio ad Video Calls Call From Computer Call From Phoe Aswer Call Cotact Name Lookup for Icomig Calls Missed Call or Commuicatio Full Scree i Video Call Multiparty Sessios Call Waitig Call Trasfer Message Waitig Idicatio ad Visual Voice Mail (Preview) Call Park ad Retrieve Call Pull Call Recordig Cotrols Moderator Cotrols REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 2

3 6.15 Forced Logout Echo (Test) Service Headset Support Team Telephoy Executive-Assistat Presece Rules ad Silet Alertig Call Ceter Aget Logi Remote Cotrol Evet Package Auto-Aswer Web Pop Hide Commuicatios Widow otificatios ad Toes Applicatio or Desktop Share My Room Guest Cliet Search Full Eterprise Directory Commuicatios History Click-to-Call (Highlight Text) Security Classificatio XMPP Security Outlook Add-i Itroductio Supported Platforms Log Files Widows Registry Etries Istallatio Features Presece i Outlook Cotact Actios i Outlook Call Multiple Phoe Numbers Cofigured for Commuicator / No-Commuicator Cotacts Uistall Outlook Add-i for Commuicator Ed User Cofiguratio SIP Address i Microsoft Outlook Cotacts CC-Oe Itegratio UC-Oe Add-I for Microsoft Skype for Busiess Emergecy Calls Emergecy Call Address Chage Service Password Chage Accessibility Compliace REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 3

4 21 Persoal Idetity Verificatio Support Prefereces Geeral Media Audio Microphoe Video Services Extesios Advaced Call Settigs Reywood Aywhere Reywood Remote Office Forward Calls Do Not Disturb Hide Number Simultaeous Rig Persoal Voice Messagig Aoymous Call Rejectio Automatic Callback Call Waitig Sig Out Sig Out of Commuicator Exit Applicatio Multi-Device Support Istallatio Uistallatio System Requiremets Troubleshootig Appedix A: Keyboard Shortcuts for Desktop Appedix B: Guest Cliet Usage Appedix C: Skype for Busiess Itegratio Appedix D: Cofigure USB Headsets Appedix E: Multi-Device Presece Appedix F: Acroyms ad Abbreviatios REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 4

5 1 About Commuicator for Desktop Commuicator for Desktop is a ative Widows or Mac cliet for Uified Commuicatios, providig the followig commuicatio features: Istat Messagig ad Presece Voice Callig (VoIP) Voice Callig (Desk phoe) Video Callig Desktop Sharig Reywood Call Settigs 2017 REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 5

6 2 Get Started 2.1 Istallatio This sectio cotais the essetial iformatio for gettig started with Commuicator. Ed users eed to esure they are usig valid drivers for video (for example). Your service provider provides the dowload of the istaller. Widows OS X 2.2 Sig I Double-click the istaller executable ad follow the istallatio istructios. Lauch Commuicator. Double-click the disk image. Copy the applicatio ito the Applicatios folder. Lauch Commuicator. Whe you first lauch the applicatio, you are prompted to sig i. 1) If displayed, eter the logi Uiform Resource Locator (URL) provided by the service provider. 2) Eter your Reywood user ame ad password (i PIV mode, oly a PIN is eeded). 3) Select whether you would like Commuicator to remember your password. 4) Select whether you would like Commuicator to sig you i automatically o subsequet lauches. 5) Click Sig I. You ca also access Help ad Prefereces directly from the logi widow. NOTE: If you choose automatic sig i, you are automatically siged i ad take to the Mai widow upo subsequet Commuicator lauches. Otherwise, you are preseted with the Sig I scree whe lauchig the applicatio. I the Mai widow, your default tab whe sigig i depeds o service provider cofiguratio; otherwise, Commuicator remembers the tab you were o at sig out ad opes that same tab at sig i. The Logi widow offers the last used userame, but the password shall be automatically filled i oly if you have checked the Save password checkbox. If multiple people use the same machie, oly the last password is etered as a security measure. If you chage the userame i the Logi widow through editig it, or usig the drop-dow list to pick aother oe, Commuicator will ot fill i the password; you are always expected to type it i. This also applies whe re-selectig or re-eterig the last used userame REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 6

7 After loggig i, a pop-up dialog may appear iformig you about emergecy calls, ad aother about chagig your locatio for emergecy calls. You may also see a baer i the Mai widow related to emergecy calls. Depedig o your service provider settigs, emergecy calls may ot be allowed. I this case, callig a emergecy umber displays a pop-up dialog. A otificatio message i the Mai widow may also display. It is ot a supported cofiguratio to ru may desktop cliets at the same time with the same accout. 2.3 Mai Widow Whe you start Commuicator for the first time, your Cotacts list is empty. Use the Search ad Dial field to fid people ad add them to your Cotacts list. Cotacts ca also be added maually by clickig the Add butto. Cliet widows ca also be set to be always usig the Mai widow meu optio. Note also, that depedig o your service provider settigs, the order of the left pae icos may vary. The left pae call settigs ico ad meus are visible depedig o your service provider settigs. The dial pad is also itegrated with the Mai widow. Commuicator uses tabs for ew chat sessios. The Search ad Dial field allows searchig for cotacts as well as makig calls usig phoe umbers or SIP URIs (ative desktop oly). SIP URIs must use the format user@domai or sip:user@domai. The table that follows the images describes the key icos used i the Mai ad Commuicatios widows. Figure 1 Tabbed Mai Widow Ico Usage My Iformatio View ad update your iformatio, for example, your presece, avatar, ad locatio. Cotacts View your cotacts. My Room This is your permaet commuicatio room. Participats ca dial i to your audio bridge. Call History View previous calls. Chat History View previous chats. Full Eterprise Directory Show all cotacts of the directory REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 7

8 Ico Usage Dial Pad Make calls (it is itegrated with the Mai widow). Web Butto Provides web cotet iside the Mai widow or browser. UC-Oe Hub Provides micro-apps ad cotextual itelligece to chat tabs. Prefereces Use for quick access to prefereces ad call settigs such as Call Forwardig. Chat Start a istat message coversatio with a selected cotact. Call Make a IP audio call to a selected cotact. Call from Phoe Make a Click To Dial call from your desk phoe (or secodary device). Video Call Make a video call to a selected cliet (VoIP). Share Share either the whole scree or a idividual applicatio. Meu Ope commuicatios optios. Add Add a cotact, group, or coferece. My Iformatio Click the avatar to update your status or locatio ad eter free text (ative desktop oly) Double-click the avatar to upload a picture or use a right-click meu. Right-click the avatar to update your status (ative desktop oly). Presece You ca set your presece to oe status idicated i the followig table. Ico What it meas The gree presece ico idicates that the user is olie ad ready for commuicatio. The yellow presece ico idicates that the user is olie but has bee idle or away from their computer for more tha te miutes. The red presece ico idicates that the user is busy ad does ot wat to be disturbed REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 8

9 Ico What it meas The grey presece ico idicates that the user is offlie ad the oly available cotact method is callig or leavig a chat message. This ico idicates that the cotact is busy o a call. This is a automated presece status. This ico idicates that the cotact is busy i a meetig. This is a automated presece status. The Busy I Call status overrides the Busy I Meetig status so this oe is oly see if there is a meetig but o call. Commuicator ca automatically update your presece to the followig: Busy I Call Busy I Meetig (Widows oly) Available (desk phoe) Available (mobile) Away o mobile Offlie ad busy i call Locatio Your locatio is automatically determied by your public IP address; however, you ca maually set the text to appear for your locatio ad time zoe usig the locatio dialog box. 2.4 Commuicatios View After startig commuicatio with oe or more cotacts, a ew tab is displayed for chat. The call widow is also itegrated with the Mai widow chat tab by default.. You ca separate a tab o to a differet Commuicatios widow by draggig ad droppig it outside of the Mai widow. From this view, you ca perform the followig actios: Escalate a chat to iclude audio, video, ad desktop sharig Ed a audio or video call Ope the dial pad Mute your microphoe Adjust your speaker volume Place a call o hold Trasfer a call If you are usig several moitors, Commuicator opes the Commuicatios widow as well as otificatios o the same moitor as the Mai widow. As of Release , Commuicator limits the umber of active commuicatios to spare resources. The limit is 20 active commuicatios o Widows ad o OS X. If the maximum is reached, the mai widow s top sectio wars user with the followig message: The maximum amout of commuicatio widows has bee reached. Please close some to ope ew oes. If a icomig call is aswered while this warig is show, the cliet closes the chat sessio that has the logest time sice its last activity REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 9

10 2.5 Start Chat Start a chat tab usig oe of the followig methods: 2.6 Sed File 2.7 Sed Double-click a cotact from the Cotacts list or search results. Left-click oe or more cotacts from the Cotacts list or search results ad click the Chat butto (ative desktop oly) Right-click oe or more cotacts from the Cotacts list or search results ad click the Chat butto. O the Commuicatios History list, double-click a chat etry. I a Commuicatios widow, click the Chat butto (this does ot ope a ew tab). I a oe-to-oe chat, trasfer files by clickig the Sed File butto i the Commuicatios widow or use the drag ad drop method so that they are moved to the Commuicatios widow. Right-click a cotact from the Cotacts list or search results ad select the meu optio. The cotact must have a address defied for this feature. 2.8 Make Audio or Video Call Make a audio or video call usig oe of the followig methods: Left-click oe or more cotacts from the Cotacts list or search results ad click the Call, Call from Phoe, or Video butto. The meu items deped o service provider settigs. Right-click oe or more cotacts from the Cotacts list or search results ad click the Call, Call from Phoe, or Video. The meu items deped o service provider settigs. Eter a phoe umber i the Search ad Dial field. - Press ENTER to start a VoIP call. - Click the Call, Call from Phoe, or Video butto. Ope the dial pad, eter a phoe umber, ad the click the Call, Call from Phoe, or Video butto. O the Commuicatios History list, double-click a call etry. I the Commuicatios widow, click the Call, Call from Phoe, or Video butto. Whe viewig a cotact s profile, click the Call, Call from Phoe, or Video butto. NOTE: If dialig a phoe umber that requires additioal dual-toe multi-frequecy (DTMF) toes (for example, a coferece bridge), you ca type the umbers o your keyboard while the Commuicatios widow has focus or ope the dial pad i the Commuicatios widow REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 10

11 2.9 Share Your Applicatio or Desktop Share your desktop by followig these steps: 1) Click the Start Sharig butto i the bottom of the Commuicatios widow (if share pael is ot visible). The Share butto is visible by default i My Room also. This butto is available whe your service provider has eabled share o your accout. The share selector widow opes. 2) Select the applicatio to share or the etire scree of a particular display ad click the Start Sharig butto. I additio, participats ca share whe eabled by their service provider. NOTE: To share your desktop, you must eter your web collaboratio credetials i Prefereces Credetials, uless your service provider has automated provisioig i use. For more iformatio, see sectio 21 Persoal Idetity Verificatio Support Commuicator Desktop supports Persoal Idetity Verificatio (PIV) o Widows oly. If you have a PIV card ad the associated card reader is attached to your PC, you ca log i to Commuicator by oly providig a PIN related to your PIV card. Other Commuicator fuctioality is ot impacted. Prefereces. You ca participate i desktop sharig sessios by aother user eve without havig your ow sharig credetials Active Commuicatios Active commuicatios appear at the top of the Cotacts list i the Mai widow (ative desktop oly). This area provides a easy view to see the people with whom you are commuicatig. By default startig i Release , the call widow is show i the Active Commuicatios area i the Mai widow (where the call ca be fully cotrolled i the desktop cliet). It reduces the umber of commuicatios widows; however, a separate call widow ca still be opeed usig a Active Commuicatios meu. The followig is also available i this area: Double-click a active commuicatio item to brig this Commuicatios widow to focus if the call widow is separately show. If the call widow is itegrated, you ca use a meu optio to show it separately. See who has set you a chat message, but oly after you accept the chat sessio. Before the chat sessio is established, the chat items are ot visible i active commuicatios but a history badge is visible. Ed a call. Mute the microphoe. Place a call o hold. Merge two calls or trasfer by draggig ad droppig calls oto each other. Trasfer a call. Make coferece calls. See call recordigs REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 11

12 Park ad retrieve calls. As a service provider optio i Release ad owards, more buttos ca be added to the active Commuicatios area: Coferece Call trasfer Call park 2.11 My Room Whe eabled, you ca use the buttos for faster access to the services. You ca right-click the More ico of a active Commuicatios item (ico with three dots) for additioal optios while a left click offers additioal call maagemet optios for this call as well as other optios whe available. My Room is a always available ad permaet room you ca use to chat with ayoe that jois. If you assig a coferece bridge to your profile i Prefereces Credetials, the i your room, you ad your attedees ca click the Call or Video butto to have Commuicator automatically dial i to the coferece ad eter the appropriate etry codes. Note, if your service provider has auto-provisioig eabled, the you caot edit these details. If your service provider has silet dialig eabled, the you caot hear ay DTMF toes whe dialig ito My Room (the call is made automatically). If a coferece bridge is ot specified, you caot iitiate a call i your room. You ca ivite others to your room by draggig ad droppig them from the Cotacts list ito the My Room tab. You ca also use the right-click meu o the My Room ico i the top-right corer of the Mai widow or the My Room iformatio area to copy a ivitatio lik for guest users (people without Commuicator). They ca the click the lik ad joi the meetig through a web browser. Guest users must be separately accepted for each sessio. Cotacts joi your room by right-clickig your ame o their Cotact list ad selectig Joi Room or by a ivitatio you set. My Room Ivitatio meu results i workig liks for guest users oly. Commuicator users are recommeded to use Copy My Room Ivitatio liks; however, the liks may ot work i all applicatios as they were origially iteded for Outlook Select Audio Devices If you have multiple audio devices available for your microphoe or speakers, select the preferred audio device before startig a call. Widows 1) Click the Commuicator logo i the Mai widow title bar. 2) Select Prefereces. 3) Select Audio. 4) Set a playback device (speakers). 5) Set a recordig device (microphoe). 6) Click OK REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 12

13 OS X 1) Select Commuicator from the mai meu. 2) Select Prefereces. 3) Select Audio. 4) Set a playback device (speakers). 5) Set a recordig device (microphoe). 6) Click OK. If Use default is selected, the Commuicator uses the default device set i the operatig system prefereces. For Widows, if Default Commuicatio Device is defied, it is selected over the Default Device. If you are usig headsets, you ca also select a separate device tha the headset for alertig icomig calls. Note that o OS X it is recommeded to disable Use ambiet oise reductio i System Prefereces to reduce echo REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 13

14 3 Cotacts Cotacts are the people with whom you commuicate ad, i most cases, you see their presece ad share your presece with them. There are three types of cotacts: 3.1 Add Cotacts Actual people with whom you commuicate. Cofereces Audio or video coferece bridges that you use to commuicate with others. Silet dialig ito the bridge also applies to these cotacts if eabled by your service provider. Groups Cotaiers of cotacts ad/or cofereces. There is o hard coded limit o the umber of cotacts. The more cotacts are added the more memory ad processig is eeded. The more cotacts are added, the more difficult it is to fid people without searchig. Live search ca be used istead of a very large local cotact list while keepig memory ad processig requiremets to a miimum. Whe you sig i for the first time, there are o cotacts o your cotact list. Add a ew cotact at ay time by selectig the Add Cotact item from the meu or choose the Add Cotact butto from the Mai widow. I the Add Cotact dialog box, eter the cotact s iformatio ad the click Add Cotact. By default, your presece iformatio is always shared with a ew cotact if a Extesible Messagig ad Presece Protocol (XMPP) address is provided. If you are acceptig cotacts via a buddy request, you may see the cotact card after acceptig the buddy request, depedig o the service provider settigs. Whe receivig a buddy request, there are two buttos for acceptig ad rejectig the request. Dismissig the buddy request widow oly igores the request for the duratio of the logi sessio. It reappears after the ext logi. However, you ca always share your presece iformatio later by selectig Subscribe o the right-click meu for a specific cotact i the cotact / directory list. Note that the cotact must accept your subscriptio request for you to establish the presece relatioship successfully. The ewly added cotact appears o your cotact list. Add a coferece cotact by clickig the same butto you did for Add Cotact ad choosig the Add Coferece meu optio. A coferece cotact is a special cotact used for coferece bridges to avoid rememberig PIN codes ad coferece umber, for example, recurrig cofereces. Just create a cotact for the weekly coferece, add a coferece bridge umber ad PIN, ad joi the coferece just by right-clickig the cotact or choosig it ad clickig the Call butto. Choose the Add Group meu optio to add a ew group to the cotact list. Cotact card telephoe umber fields ca also have SIP URIs (work, mobile, extesio, persoal, ad coferece bridge). Release itroduced support for additioal cotact card fields REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 14

15 3.2 Edit Edit a cotact by selectig the cotact first. After you select the cotact, right-click aywhere i the area of the selected cotact ad a meu of optios appears which allows you to either view or edit the cotact profile. I View mode, click the Edit butto to go to Edit mode. This base priciple is the same for ormal cotacts, coferece cotacts, ad groups. Note that depedig o your service provider settigs all or o cotact card fields may be editable. Depedig o your service provider settigs, you may also see a butto for sychroizig the cotact card with the Telephoy Directory or the sychroizatio may take place automatically (ative desktop oly). Whe the maual sychroizatio butto (cloud ico) is visible, there is o automated sycig of the cotact card details with server iformatio. To sychroize the cotact card data, click o the cloud ico. 3.3 Filters Usubscribe removes the presece relatioship betwee you ad that cotact. This meas you do ot see the cotact s presece iformatio ad your cotact does ot see yours. To re-establish the presece relatioship, select Subscribe. A usubscribed cotact remais o the cotact list ad is always show without a ico. Ay cotact that is ot presece-eabled is show i the same way. Delete cotact removes the cotact from your cotact list. View Profile opes the Cotact Iformatio dialog box where you ca add, edit, or remove iformatio. This works for both ormal ad coferece cotacts. For groups, choose the Edit meu optio to reame a group. Oce doe with all chages, click the Save butto. You ca filter cotacts i two ways: Use the filter field to search by cotact ame. The cotact list is filtered i real time as you type. Alteratively, use the filter meus available by right-clickig the Cotacts ico i the left pae to display oly specific types of cotacts such olie cotacts (ative desktop oly). You ca also sort cotacts based o first or last ame or choose whether to display the cotact s avatar ad availability status i the cotact list. Favorite filterig works slightly differetly i Release ad later: Whe you make a cotact your favorite, the favorite group shows o top of the cotact list ad caot be hidde. Whe you delete all your favorite cotacts, the favorite group does ot show aywhere. Whe you have eve oe favorite marked, you see the group REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 15

16 4 Presece For each cotact you have subscribed to, you ca see their presece. Similarly, your cotacts ca see your presece o their cotact list. Presece meas that your frieds are able to see whether you are available to commuicate, for example, I m busy or I m available. Ico What it meas The gree presece ico idicates that the user is olie ad ready for commuicatio. The yellow presece ico idicates that the user is olie but has bee idle or away from their computer for more tha te miutes. The red presece ico idicates that the user is busy ad does ot wat to be disturbed. The grey presece ico idicates that the user is offlie ad the oly available cotact method is callig or chattig. The questio mark idicates that a subscriptio is pedig ad the cotact has ot yet approved sharig their presece. This ico idicates that the cotact is busy due to a call. This is a automated presece status. This ico idicates that the cotact is busy due to a meetig. This is a automated presece status. The Busy I Call status overrides the Busy I Meetig status so this oe is oly see if there is a meetig but o call. This ico idicates that the cotact is oly available o mobile Commuicator. This ico idicates that the cotact is oly available o a compatible desktop phoe, ad ot Commuicator. This ico idicates that oly the mobile cliet is olie ad i the away status. This was a Preview feature i Release This ico idicates that the user is i a call but is ot logged i to XMPP (presece ad chat). This was a Preview feature i Release The avatar i this versio is ot completely i real time. The avatars are retrieved at logi, whe the cotact is added, ad whe the cotact comes olie. Double-click the avatar to chage it. A File Explorer view opes. If you see a error message at the top of the Mai widow XMPP Uavailable, it meas that the XMPP coectivity has bee lost for chat ad presece; however, you ca still make calls. You should cotact your service provider. Have the Outlook caledar automatically chage your presece to Busy I Meetig by eablig this i the Prefereces Geeral tab (ative desktop oly). The presece update is oly triggered by appoitmets ad meetigs that are i the Show me as busy state. The XMPP address of a cotact caot be chaged. Istead, you must delete the old cotact ad create a ew oe REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 16

17 Locatio i presece is doe based o the IP address that the machie is usig. The IP address is mapped to a physical locatio. BroadSoft is workig with the mappig provider to improve the accuracy of the locatio. Chage the locatio maually by clickig the avatar (if presece cotrols are ot already expaded) ad the the locatio ico to go to the maual locatio ad chage the view. Sapshot of presece status is also available i search results ad Commuicatios widow for cotacts who are ot buddies. This presece status is ot updated after the search is doe or after the commuicatio sessio is set up REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 17

18 5 Chat 5.1 Chat View Whe you iitiate a chat, the Chat tab iside the Mai widow opes. Chattig with a cotact is possible oly whe you are both olie. If your cotact iitiates a chat, you see a pop-up otificatio i the bottom right-had corer of the scree. If you close the Chat tab ad ope it agai, set chat messages are show i the tab as chat history. Whe eabled by your service provider, a typig otificatio is also show. Whe the chat opes, you see the cotact s iformatio at the top of the scree.. At the top of the message area, there are four liks: Yesterday, Last week, Last moth, ad All history. From these liks, you ca load history from your local storage ad differet time frames. You ca delete the history usig the drop-dow meu. I the text field, you ca add a smiley emotico. Smiley emoticos ca also be added by maually eterig the correspodig characters that represet that particular emotico. You ca sed text by pressig ENTER. Emojis are also supported ad are redered as ordiary emoticos whe received. To eter a lie break i the text field, you ca use the followig key commads: CTRL+ENTER (COMMAND+ENTER o Mac) SHIFT+ENTER ALT+ENTER Use either oe of the short commads, CTRL+C or CTRL+V, or right-click the selectio for a meu to copy or paste the text to or from the Chat tab. It is also possible to chat with users i other domais. BroadCloud also supports Google federatio. Group chat is ot supported i Google federatio, so the group chat optio with these cotacts is show i grey. All set ad received chats are stored locally i the chat history ad a optioal message history feature provides multi-device ehacemets so that messages set or received i other ow devices would also be show. 5.2 File Trasfer File trasfer fuctioality is accessible oly through the Chat tab. 1) To ope the File Selectio dialog box, click the Sed File butto located to the side of the text field. 2) Select the file to be set from the dialog ad the click Ope. You ca also drag ad drop a file ito the Chat tab. 3) Oce the file offer is issued ad durig its trasfer, you ca cacel the trasfer (at ay time) by clickig Cacel. 4) Accept a icomig file trasfer by clickig the Accept butto. 5) Reject the file trasfer offer by clickig the Declie butto. After the file trasfer has completed, the received files ca be opeed or viewed i the file maager by usig the File received, click to ope, ad Show i folder liks. I error situatios, partially received files are ot deleted automatically REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 18

19 5.3 Group Chat Start a group chat by multi-selectig ad right-clickig the Mai widow cotact list. More people ca be added later to the chat by drag ad drop. Oly the ower ca add more participats. Depedig o your service provider settigs, the right-click meu items may differ. Newer group chat deploymets oly have the My Room right-click meu item available for calls. A group chat works the same way as a oe-to-oe chat i a tabbed view. All messages from ayoe are set to everyoe else. All cotacts eed to be olie to be able to participate i a group chat. You caot ivite a offlie cotact or a cotact that is ot o a device that supports group chat. This does ot affect the group chat i ay way. A group chat history is saved both i My Room ad i ad hoc chat rooms ad is available to view later i the Messages tab of the Mai widow. I the text field, the cotacts ames appear i differet colors to easily distiguish betwee who is writig. Oly the ewest chat room messages are stored o the server. Oe-to-oe chat messages are oly saved locally. Whe the optioal Message History feature is eabled by your service provider, messages set from your other devices are also show. Deletig a chat room is ot supported. Chat rooms ca be moderated by the ower. Use the right-click meu optios to remove a participat from your chat room. If eeded, the removed participat ca joi later. The removal also applies to desktop share sessios. Typig otificatios are ot supported i group chats. Release itroduced support for receivig group messages set from UC-Oe Coect. 5.4 Chat Recordig Chats ca also be recorded as a service provider optio (ative desktop oly). I this case, the cliet shows a recordig idicator. Note that there are o ed-user cotrols for chat recordig REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 19

20 6 Audio ad Video Calls The followig table describes additioal Commuicatios widow icos ad explais what you ca do with them, for voice ad video calls. Ico What you ca do Eter additioal digits usig the dial pad at ay time durig the call (for example, to isert a coferece umber). The dial pad is ot movable. Mute your microphoe by clickig the mute ico. Adjust the volume bar to adjust the volume. Draggig it all the way to the left mutes your speakers. Use this ico to access the Call Optios meu. I the Call Optios meu, you ca fid differet actios to use for a call depedig o your settigs ad your service provider. I the Optios meu, there are the followig optios: Trasfer a call to a third party (ative desktop oly). Put the call o hold. Note that if you hold the call, the other party caot uhold. This freezes a video call to the last frame of the video feed. I both voice ad video calls, this is commuicated to all parties by a otificatio appearig i the middle of the scree. Hide or show your ow video. Add participats to the call (ative desktop oly). As a alterative, i geeral available Feature Access Codes (FACs) for call maagemet work durig calls, for istace *55 for direct trasfer to voice mail, but the ogoig call must be put o hold ad a ew call must be made to the FAC umber. Usig DTMF for the same purpose does ot work. Whe establishig a call to a cotact, you ca choose several ways to call. Select the cotact you wish to call ad press the Call ico. This calls the default umber. If you rightclick o the cotact you wish to call, you ca choose the umber to call from a right-click meu. There ca be several phoe umbers available i the meu. The work phoe is the default ad top most umber is followed by mobile ad other umbers. This also applies to the trasfer ad coferece widows. However, i certai cases the trasfer/coferece default umber ca differ from other call optios i other meus. The default call type ca also be selected usig accessibility meus (Calls Dialig service). This cotrols the default call type whe usig call buttos. Dial a umber or SIP URI of format user@domai or sip:user@domai i the combied Search ad Dial field to make a call (ative desktop oly). Oce you type your umbers, Commuicator searches for cotacts o both the local cotact list ad the eterprise directory. You ca also call circuit-switched etwork umbers such as Global System for Mobile Commuicatios (GSM); however, this depeds o the service provider etwork you are usig; there is o techical limitatio REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 20

21 Choose your video size from the Prefereces ad the Video tab. Your selectio is used by default for future video calls. The available sizes are automatically preseted based o your camera. You caot have two simultaeous calls with the same perso. Commuicator will ot add video to a audio call without ed user coset. This also applies to blid video call trasfer cases where audio-oly music o hold is utilized; this may result i the trasferred call beig reduced to audio. 6.1 Call From Computer Select a cotact from your cotact list to start commuicatio ad click the desired commuicatio butto. Type a phoe umber i the Search ad Dial field at the top of Commuicator widow (search or commuicate) to commuicate with someoe who is ot o your cotact list. 6.2 Call From Phoe The secod optio to commuicate i the row of commuicatio buttos is the Call from Phoe. Whe you click this butto, the desk phoe istatly starts rigig ad the call is established from your desk phoe. This depeds o your service provider cofiguratio as other devices may also rig. Whe your service provider is cofigured to also iitiate a call from computer (SIP call) to the same machie that iitiated a call from phoe, that icomig (SIP) call will be accepted ad will alert if it does ot have the same idetity as the call from phoe. For remote calls iitiated usig Commuicator, you ca also have mid-call cotrols such as hold/resume, trasfer, ad add participat. Automatic Busy I Call presece also works with the Call from Phoe feature. Depedig o your service provider settigs, it is also possible to cotrol calls iitiated without Commuicator i the Active Commuicatios view. The same mid-call cotrols are also available i this case. I case of a icomig call, the actual aswerig actio must happe with the other device. 6.3 Aswer Call Whe someoe is callig you, you see a pop-up otificatio o your scree. You ca choose to aswer, silece the icomig call, ad the ope a chat sessio with the caller, reject the call, or silece the icomig call by closig the pop-up otificatio widow. If you silece the call, the rigtoe is sileced but the caller does ot see aythig o their ed. You ca aswer or reject the call after silecig it oly if you have chose the chat optio. If you close the icomig call pop-up otificatio to silece a icomig call, the you do ot have a optio to aswer or reject it ay more. Whe choosig the chat optio, chat is oly eabled after the call has bee aswered or rejected. If you reject the call, it causes the lie to soud busy at the caller s ed ad they kow that you rejected the call. Whe someoe is callig you with a video, you see the same pop-up otificatio; however, the optios are aswer with video, aswer as voice oly, silece ad chat, reject, or silece (by closig the pop-up widow). If you decide to aswer as voice oly, the call is voice oly REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 21

22 6.4 Cotact Name Lookup for Icomig Calls Commuicator performs a local cotact search for icomig calls. If the umber matches oe of the cotacts o the Commuicator cotact list, the ame is show o the icomig call scree alog with the alert. Both the display ame ad phoe umber are show whe available. If there is o match to a local cotact, Commuicator looks for a match i the Telephoy Directory ad other available directories, ad if a match is foud, the available iformatio is show for the icomig call. If there is o match i the Telephoy Directory, the display ame is take from the available iformatio i the icomig call. Wheever you retrieve your call logs/history, Commuicator does a lookup i the local cotacts ad populates the ame if a match is foud. 6.5 Missed Call or Commuicatio Whe you have oe or more missed calls or other types of commuicatios, there is a otificatio o the left-had side of the avigatio pae i the Mai widow. Clickig the ico takes you to the missed commuicatio i the Commuicatios History view. 6.6 Full Scree i Video Call Full scree mode ca be activated by clickig the Full Scree butto or by double-clickig aywhere o a video. Exitig full scree mode is doe by pressig the Esc key (o both Widows ad OS X) or by double-clickig the widow. Exitig full scree makes the video call go back to its origial state (eve if there was resizig of the widow previously before goig full scree). I a full-size widow, you ca see a similar Optios meu at the top. It has the same fuctioality as it does i the ormal view. Whe you move the mouse, the top bar ad lower commuicatio buttos appear o top of the video. 6.7 Multiparty Sessios You ca have may participats i a call, either i a My Room or i a ad hoc multiparty call (ative desktop oly). Add more participats by draggig ad droppig them o to the Commuicatios widow or by selectig the Coferece meu item via the Commuicatios widow meu butto. By choosig the meu item, you ca also add participats with just a telephoe umber. I cotrast to usig My Room, which uses your permaet chat ad collaboratio rooms ad coferece bridge, you ca start ad hoc multiparty sessios by either selectig multiple cotacts o the cotact list ad startig a chat, by callig them, or by expadig a oe-to-oe sessio ito a multiparty sessio by draggig ad droppig a cotact ito the Commuicatios widow. I a ad hoc sessio, the room used is a temporary oe that is deleted oce the sessio eds (that is, whe the last participat leaves). Voice coferecig does ot use a bridge but istead uses the Reywood N-Way Callig supplemetary service i a sequetial fashio. Commuicator dials out to all participats ad takes everyoe off hold after the last attedee aswers. I ewer deploymets with the Video Server (UVS), the ad hoc room created for the sessio has a limited lifetime ad becomes iactive whe idle for too log. I this case, participats are able to rejoi the ad hoc sessio if they drop out for some reaso. A cosequece of this is that, i ad hoc group calls, participats who are o loger i the call are still visible i the participat list. If the XMPP service is ot available, the ad hoc multiparty calls are ot available REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 22

23 6.8 Call Waitig You ca have oe active call at ay oe time if you receive a ew icomig call ad accept it. The existig call is put o hold ad you ca chage betwee these two calls by usig the Hold ad Uhold buttos. 6.9 Call Trasfer Blid call trasfer is available i the Commuicatios widow; choose the Trasfer Call meu item to trasfer the call to someoe else (ative desktop oly). Atteded call trasfer is also available i the same widow, first call someoe to check if the called party ca take the icomig call ad the trasfer the icomig call to the desired called party Message Waitig Idicatio ad Visual Voice Mail (Preview) Depedig o your service provider settigs, you ca have either Visual Voice Mail (preview feature) or Message Waitig Idicatio (MWI) view i your cliet. The MWI service allows you to receive a otificatio for a waitig voice mail or video mail. By clickig o the message ico i the upper part of the Mai widow, Commuicator calls the predefied mailbox umber to allow the user to liste to the voice mail or view the video mail. With this view, you oly have two history tabs: oe for calls ad aother for chat. It is also possible to call voice mail from the dialer by log pressig the 1 ico i the dialer. Whe visual voice mail is eabled, a third tab is available, showig visual voice mails. Click o idividual mails to liste to them. Video mail is supported as a preview feature if eabled by your service provider. Missed calls are idicated by a ico i the Mai widow. Missed video ad audio calls are idicated with a differet ico. Note that the MWI ico is i the same place whe it idicates a ew voice mail. Visual voice mail is also supported whe eabled by your service provider. You ca see all voice mails i a list ad play them iside the Mai widow. The followig settigs are eeded o CommPilot portal to have visual voice mail: Voice messagig eabled Whe message arrives, use uified messagig optio eabled Use Phoe Message Waitig Idicator optio eabled 6.11 Call Park ad Retrieve Call Park is particularly suited for shared eviromets where oe perso ca aswer the call, park it, do somethig else for a while ad cotiue the call from aother device or let somebody else cotiue the call (supported o ative desktop oly). Trasfer a ogoig VoIP call to a Call Park server ad the retrieve it whe eeded. A ogoig call ca be parked agaist your ow umber or aother umber (a extesio). Call Retrieval works i the same way, the parked call ca be retrieved from your ow umber (a extesio) or aother umber (a extesio) to provide flexibility for who is pickig up the parked call REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 23

24 6.12 Call Pull A parked call is visible o your desktop i the Active Commuicatios area so that you ca easily retrieve it, but oly for the duratio of the Reywood Call Park aoucemet. After the aoucemet is over, the parked call disappears from the Active Commuicatios area (sice the triggerig call is discoected). After the call disappears from the Active Commuicatios area, the user must remember the extesio to which the call has bee parked to retrieve it usig the Mai widow meu (or feature access code), uless the call was parked to the oe s ow extesio. If the call is ot retrieved after a certai time, the the server calls the parkig user. Call Pull allows you to pull a ogoig call from oe of your devices to aother oe where the Call Pull feature is used (ative desktop oly). Call Pull ca also be used with Feature Access Codes (FACs), i this case, *11. I this release, user iterface support has bee added to the desktop so that a ed user does ot have to remember FACs Call Recordig Cotrols You ca use call recordig cotrols i this release (ative desktop oly). Depedig o your service provider s cofiguratio, call recordig ca be iitiated whe a call starts or dyamically durig a call (ad start, stop, pause cotrols may be available). Additioally, there is a audio idicatio that call recordig is ogoig as well as a visual idicatio. Feature Access Codes ca also be used to cotrol call recordig whe eabled i the cofiguratio. Recorded calls are accessed outside of Commuicator; that is, you caot view them usig the cliet. Depedig o your service settigs, call recordig behavior is oe of the followig (this caot be cotrolled i the cliet but i the self-provisioig portal): Always recordig idicatio (ico) i the Commuicatios widow as well as the Active Commuicatios user iterface (UI). Always with pause/resume recordig idicatio (ico) i the Commuicatios widow as well as i the Active Commuicatios UI (oly pause/resume meus available). O demad recordig idicatio (ico) i the Commuicatios widow as well as the Active Commuicatios UI (o stop meu available, oly start ad pause/resume). After a call is established, call recordig starts o the server. If the user presses the Start Recordig butto durig the call, the call recordig is stored ad the server keeps the recordig of the whole call regardless of whe the recordig was started (except for pauses). Otherwise, if o start recordig is iitiated from the user, the call recordig is deleted from the server. O demad with user-iitiated start recordig idicatio (ico) i the Commuicatios widow as well as the Active Commuicatios UI (meu optios available for start, stop, ad pause). Call recordig ca be iitiated at ay time ad several times durig a call. There are separate call recordigs for each call recordig startup. Never o idicators or meu optios preset. Pause/resume audio idicatio depeds o your service provider settigs. It is recommeded to log back i after chagig the call recordig mode i the selfprovisioig portal REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 24

25 6.14 Moderator Cotrols You ca cotrol the fuctioality available to participats if you are the ower of the sessio i My Room. You ca do the followig: Dismiss oe or more participats. This eds all sessios (group chat, audio, video, ad share) whe the participat is usig Commuicator for Desktop. Mute oe or more participats. Lock or ulock the room (whe locked, o additioal participats ca joi). See active talker idicatio. See full audio participat list. To ivoke the features, you ca use the right-click meus or you ca click o the moderator cotrol icos of a participat. Note that most features are ot available via icos. To dismiss or mute all participats or lock the room, use the right-click meus available for your ow ico at the top of the participat list. If you are ot the ower, you ca oly see the XMPP (chat) participat list or the full participat list alog with mobile participats (depedig o your service provider settigs) Forced Logout Depedig o your service provider settigs, you may see a pop-up sayig that you have bee logged out due to aother istace of the cliet loggig i (ative desktop oly). This feature allows Reywood to track similar olie cliet istaces ad oly allow oe of them to be olie at the same time. Whe Reywood otifies the cliet to log out, all coectios are termiated ad cliet returs to the logi widow Echo (Test) Service Use this Mai widow meu optio to make a test call to verify voice ad video quality. The echo service asks you to record a message ad plays that message back immediately before hagig up. The echo service may be available i differet laguages depedig o your service provider settigs Headset Support You ca cotrol icomig ad ogoig calls from a compatible headset. The feature set supported is aswer/hag up as well as mute/umute. Volume cotrol operatios are ot reflected i the Commuicator UI. The followig is a list of tested example devices, although other devices should also work: Platroics Voyager Edge UC Platroics Savi 700 series Platroics Blackwire C3xx, C4xx, C5xx, ad C7xx Platroics Calisto 620 Platroics Voyager Leged UC Logitech H570e Moo Logitech BCC950 Logitech Coferece Cam Coect Jabra Biz 2300/2400 Jabra Speak REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 25

26 Jabra Pro 930 (wireless) Seheiser SC 230/260 Seheiser SP 20 Seheiser MB Pro1 UC Headsets typically use a add-i of some kid to commuicate with the rest of the cliet while calls are made. Curretly, istalled add-is are visible i the Prefereces Add-is tab. I additio to the stadard HID add-i developed by BroadSoft, headset vedors may develop their ow add-is that will replace the stadard HID add-i for all devices. Some of these add-is (for istace Jabra) caot be used at the same time with the stadard HID add-i. These vedor-specific add-is would be istalled durig ew headset istallatio; however, the stadard HID add-i should remai i the prefereces list. If for some reaso it has disappeared, addig the respective.dll file back to the add-i folder should make it visible agai i the prefereces. If later o you would like to chage to aother headset, the vedor-specific add-i could be disabled from prefereces to agai use the stadard HID or some other ew add-i by aother headset provider. The followig is the default add-i folder locatio (ote that it is ot possible to write to this locatio i all systems): 6.18 Team Telephoy Widows 7/Widows 8/8.1/10: C:\Program Files (x86)\broadsoft\uc-oe\coectors Team telephoy is comprised of a team telephoy widow showig the predefied team members ad their related call states (ative desktop oly). For a rigig call, the oly actio is to pick it up. Each team telephoy member ca have four call states: available, busy i call, rigig, ad offlie. The status for a team telephoy member is show i the team telephoy widow. Whe a lie is rigig, you ca see the caller ID i the respective lies tooltip if cofigured by your service provider. All team members ca see the full list of team members i the team telephoy widow. A double-click o the team member performs the default actio towards the cotact. You ca drag ad drop people from the cotact list to the team telephoy widow or vice versa to trasfer or coferece calls. The correspodig server side service must be provisioed ad assiged by the service provider for the cliet to work. Usual call maagemet optios are available oce the call has bee aswered Executive-Assistat The Executive-Assistat service allows a assistat to operate o behalf of a executive to scree calls, aswer calls, ad place calls as the executive (the caller ID is the oe of the executive) (ative desktop oly). The provisioig of the executive ad assistat roles takes place o the server side ad caot be modified o the cliet. Oe assistat ca have may executives ad it is possible to: Select the desired role whe makig a call usig a pull dow meu i the Mai widow. Aswer a icomig call o behalf of a executive ad the push the call to the executive. The icomig call is preseted as a call to the executive. I additio, all the usual call maagemet optios are available. See that a icomig call is actually for the executive REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 26

27 The caller ID format is depedet o your service provider settigs ad caot be chaged o the cliet side Presece Rules ad Silet Alertig Startig with Release , you ca combie call processig with presece statuses (ative desktop oly). For istace, the Busy status ca be combied with call forwardig so that whe the Busy presece status is used, calls are forwarded. It does ot matter how the presece status is ivoked, via automatio or maually. All presece statuses ca have presece rules: Available Busy Away Offlie The followig Reywood call processig services ca be used: Silet alertig Call forwardig to umber No rules If presece rules are used, all your cliet devices should have this service eabled to avoid side effects. Silet Alertig is supported wheever a icomig call has that feature eabled. Silet alertig ca oly be eabled via presece rules i Commuicator but various settigs ca also be altered via web provisioig Call Ceter Aget Logi Startig with Release , you ca also log i to your call ceter queues if you are a call ceter aget (ative desktop oly). You ca do the followig: View your call queues. Joi your call queues. Set the Automatic Call Distributio (ACD) status so that you get icomig call ceter calls. However, this is depedet o your licese settigs. With suitable ACD status such as Available, icomig calls to the queue are routed to your cliet. With Uavailable ACD status, the Reywood Do Not Disturb (DND) state ca also be selected or Persoal Call. Each ACD status idicates with text if you are to receive icomig call ceter calls. Dyamic ACD status updates are ot supported if the ACD status is chaged somewhere else Remote Cotrol Evet Package Remote Cotrol allows you to aswer a call or put it o hold from a receptioist or call ceter cliet while the results are see i your Commuicator desktop cliet. Aswer ad hold/resume buttos are visible i Receptioist/thi cliet to perform call maagemet operatios. This feature must be eabled by your service provider for it to be used REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 27

28 6.23 Auto-Aswer 6.24 Web Pop Release itroduced support for auto-aswerig icomig SIP calls for call ceter scearios. The icomig call otificatio is idetical to the usual icomig call otificatio. Startig with Desktop Release , web pop allows you to get more iformatio about a icomig call by clickig o the web pop butto of the icomig call toaster. You ca also do the same for outgoig calls usig meus. This opes your default web browser with a predefied URL that provides more iformatio about the other party. You ca also chage this URL i Prefereces, if allowed by the service provider. This feature is ot available for Team Telephoy or the assistat i Executive-Assistat calls Hide Commuicatios Widow otificatios ad Toes Depedig o your service provider settigs, Commuicator otificatios ad toes i the commuicatios widow ca be hidde REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 28

29 7 Applicatio or Desktop Share To share your desktop or idividual applicatio: 1) I the Commuicatios tab, click the Start Share butto. This does ot yet start the share. 2) Select either to share your etire display or oe of your ope applicatios ad click Start Sharig. The share widget appears to let you cotrol share settigs such as Preview that shows you what participats are seeig ad Pause that pauses sharig. 3) To stop sharig, click the Stop ico. While sharig, all other commuicatios mechaisms are also available except for video callig ad file trasfer. Participats caot hide a share without closig the Commuicatios widow. Video call is also available while sharig. Desktop sharig works the same way i both My Room ad i ad hoc sessios. For participats without Commuicator, use the separate Desktop Share Ivitatio lik, if available, by right-clickig the My Room butto. Share selector is ot dyamically updated while the selector is ope ad miimized applicatios are ot available i the list of applicatios to share. If you are first i a video call ad the start share, your ow video is ot show due to limited space available, but you ca make it visible usig the Mai widow meu i the bottom right-had corer by selectig Show Ow Video. If you are usig dual moitors, you ca choose which moitor to share. You ca check the primary moitor i the operatig system settigs. You ca also remove desktop share participats. They are also removed from the group chat at the same time. If eeded, the removed participats ca joi later. Depedig o your service provider settigs, you may have to provide desktop share credetials maually. I additio, participats ca share whe eabled by the service provider by clickig o the Share butto; however, the room ower ca prevet this at ay time. Oly oe perso ca share at ay oe time i a sessio. Oly oe share at a time is supported if you have sessios with may users at the same time. Share passig is oly supported i My Room. Participats do ot have to take ay actio to accept share ivitatio. It is automatically accepted. The same also applies to share passig. That is, the ower does ot have to take actio for participat to start sharig REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 29

30 8 My Room My Room is started by clickig o the My Room ico o the top right-had side of the Mai widow. My Room is started automatically usig your permaet chat room. Add more participats by draggig ad droppig them ito the Commuicatios tab or the Coferece meu. Otherwise, they ca joi your room by right-clickig your ame o their cotact list ad choosig the Joi Room meu optio. Oce people have joied the chat room, they ca click o the Call butto of that widow to joi the coferece. The room ower ca also share their desktop. To use the full fuctioality of My Room (desktop sharig, coferecig, ad chat combied), you may have to maually eter your desktop sharig credetials, your coferecig umber, ad your PIN i the Prefereces Credetials widow. This depeds o your service provider settigs. I additio to the ower of the room, participats ca also share the desktop but oly the ower ca add more participats. This applies to both My Room ad ad hoc sessios. 1) To see a Cotext meu, right-click the My Room ico o the left-had side of the avigatio pae (ative desktop oly). 2) To modify credetials ad coferece bridge iformatio, select Cofigure to go to the prefereces. If your service provider has automatic provisioig eabled, the this meu item is ot preset. 3) Select My Room Ivitatio to copy a ivitatio lik to the operatig system clipboard (depedig o your service provider setup, this meu optio may ot be available). Paste this lik, for istace, to meetig ivitatio s to allow Commuicator participats to joi the coferece i oe click from, for example, Outlook, or Office applicatios. Note that some applicatios may ot recogize the Commuicator lik. You ca also copy the My Room Ivitatio to the default cliet (this text does ot cotai the Commuicator lik) ad go to the My Room prefereces via a right-click meu optio. The lik has two parts: oe for Commuicator users ad aother oe for users with some other cliet. Depedig o your service provider settigs, the ivitatio ca also cotai a lik to the desktop sharig sessio. The ivitatio always cotais a dial-i umber ad PIN for users who do ot have Commuicator. The desktop share lik, whe available, allows ayoe to joi a desktop share sessio from a stadard web browser. I additio, the Commuicator group chat sessio is supported with the web collaboratio sessio. For guest user liks, see the ext sectio. The My Room ico also has a tooltip idicatig the coferece bridge details of your My Room. The Commuicatios widow also has a ico that provides the same Cotext meu previously discussed. For more iformatio o desktop sharig, see sectio 6.24 Web Pop Startig with Desktop Release , web pop allows you to get more iformatio about a icomig call by clickig o the web pop butto of the icomig call toaster. You ca also do the same for outgoig calls usig meus. This opes your default web browser with a predefied URL that provides more iformatio about the other party. You ca also chage this URL i Prefereces, if allowed by the service provider. This feature is ot available for Team Telephoy or the assistat i Executive-Assistat calls REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 30

31 8.1 Hide Commuicatios Widow otificatios ad Toes Depedig o your service provider settigs, Commuicator otificatios ad toes i the commuicatios widow ca be hidde. Applicatio or Desktop Share. Desktop sharig works the same way for both My Room ad the ad hoc sessios. My Room uses your permaet chat room, permaet collaboratio room, ad coferece bridge (audio or video). My Room is the oly way to use the permaet rooms. Ay other multiparty commuicatios, such as selectig multiple cotacts, ad right-clickig for a coferece call, or draggig ad droppig for a oe-to-oe chat, is doe usig ad hoc rooms. Ad hoc rooms are deleted oce the sessio is over. All My Room sessios start as chats but call ad/or share ca be added to the sessio while i progress. File trasfer ad video coferecig are ot supported i My Room or ad hoc sessios. 8.2 Guest Cliet Previously it was ot possible to joi a full My Room sessio with a web browser. Guest cliet allows you to do that. This feature is especially iteded for users outside of the compay. Geerate separate ivitatios for guest users usig My Room right-click meu items as described i the previous sectio. My Room ivitatios are geerated usig separate meu items ad are iteded for Commuicator users. Guest users ca joi a sessio with audio i the web browser by requestig a callback usig the provided dial-i umber ad coferece PIN as well as use group chat ad sharig iside the web browser. However, guest cliets do ot have private chat possibility ad they ca see the chat history of messages that occurred after they joied the sessio. The ivitatios persist util reset via a separate right-click meu item. Idividually accept each joiig guest participat. Not doig this i a predefied period of time results i the ivitatio becomig obsolete ad guests ot beig able to use the lik to joi. After dismissig a guest user from share ad chat, the audio/video portio ca remai. The followig OS ad browser combiatios are supported if Web Real-Time Commuicatio (WebRTC) is disabled by your service provider: Latest Chrome o Widows (Widows 7, Widows 8 [Classic], ad Widows 8.1 [Classic]) ad OS X (10.8 ad 10.9) Iteret Explorer 11 o Widows (Widows 7, Widows 8 [Classic], ad Widows 8.1 [Classic]) Safari 7 o OS X (10.8 ad 10.9.) The followig OS ad browser combiatios are supported if WebRTC is eabled by your service provider: Latest Chrome o Widows (Widows 7, Widows 8 [Classic], ad Widows 8.1 [Classic]) ad OS X (10.8, 10.9, ad 10.10) For more iformatio o guest cliet usage, see Appedix B: Guest Cliet Usage REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 31

32 9 Search Commuicator supports a search of the eterprise directory as well as the persoal directory, eterprise commo directory, ad group commo directory. This takes place i the same Search field that is used for both a local ad presece-eabled cotact list search. The various directories have differet purposes with the eterprise directory havig the most data, ad ot all directories may be used i all deploymets. All search results are combied ito oe commo set of results. Persoal directory, eterprise commo, ad group commo directories caot be modified from the cliet side. Oly read access is provided. A sapshot of the presece status of the cotact i the results list is show, but this presece is ot updated after the search operatio. Persoal directory provides your ow special cotacts that are ot i the eterprise directory, for istace, parter compay s umbers while group commo cotais, for example, the group s cotacts such as favorite pizza taxi. Commuicator automatically searches the local cotacts ad presece-eabled cotact list i additio to the eterprise ad other directories at the same time. As soo as there are results from the eterprise ad other directories, these results are show o a separate list i the Mai widow. Additioally, there may be other search result groups from other search sources such as Lightweight Directory Access Protocol (LDAP) or Outlook (ative desktop oly). Commuicator also supports Hiragaa characters i search for the Japaese market. Search results are displayed differetly depedig o the results of the cotact list ad directory search: If LDAP search (Corporate directory) or Outlook search are eabled, there are more result groups. If there are o results for a certai search source (for example, local cotacts, Outlook, LDAP, or Reywood Telephoy Directory), the that group is differet i the UI. The eterprise directory searches all available fields for the search strig. By default, it waits for 1.5 secods before it seds the search request to the server to miimize uecessary load o the server. Release itroduced support for showig phoe umber i the search results to better distiguish similar search results. I additio, tooltips are provided for search results. Typically, whe addig a cotact usig directory search results, there are phoe umbers ad first ames i additio to last ames available. I additio, the Extesible Messagig ad Presece Protocol (XMPP) address ad other fields are imported whe foud to allow presece ad chat. LDAP search (Corporate directory) eeds to be eabled by your service provider. I additio, you must maually provide your LDAP credetials i the Prefereces Security tab. LDAP search results are provided i the corporate directory group i the search results. Outlook itegratio (search ad caledar itegratio) o Widows requires oe of the followig versios istalled o the desktop: Outlook 2007 Outlook REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 32

33 Outlook 2013 Outlook 2016 Outlook search also works whe several Outlook accouts are i use, but oly oe accout is used at a time (default selected, which ca be chaged i Outlook). Additioally, other related cosideratios are as follows: The cliet searches for cotacts ad caledar etries i the default Outlook accout. The accout is set to the default via File Ifo (left pae) Accout Settigs Accout Settigs Data Files. Select a accout ad mark it as Set as Default. After makig this chage, sig out ad sig back i to the cliet ad it ow searches that accout for cotacts ad caledar etries. The cliet searches the Outlook cotacts oly o the local machie (that is, the Outlook Address Book). There is o Exchage server lookup performed. I additio, all directories i Outlook are searched for cotacts, eve deleted folders. The Cotacts directory ca also have multiple levels of subfolders. Every miute, Commuicator reads Outlook appoitmets. If there is a appoitmet ruig at the curret time, the the presece is show as Busy I Meetig. Overlappig appoitmets are also hadled. Followig are some examples of Commuicator operatio with Outlook whe time is 9:10 A.M. There is meetig A 9 A.M. through 10 A.M. Presece is show as Busy I Meetig. Presece is explicitly chaged to Available at 9:15 A.M. Presece is show as Available. I the ext miute, Commuicator agai reads the appoitmets ad sees that A meetig is ruig; however, the presece was already explicitly marked as Available ad presece is ot show as Busy I Meetig but Available. There is a overlappig meetig B 9:30 A.M. through 10:30 A.M. Presece is show as Busy I Meetig whe the time is 9:30 A.M. Whe deletig a meetig that is curretly ogoig i Outlook, the presece status remais as Busy I Meetig util the ext time Outlook appoitmets are checked (oce every miute) ad after that, presece is show as Available. This chage may be istataeous or it may take a miute depedig o how close the timer is to beig triggered. The Outlook Object Security model was itroduced i Outlook It has bee tested with Outlook 2010 ad Outlook For Outlook versios prior to 2007, the Allow/Dey pop-up widow see i previous releases should ot be triggered. However, those versios are ot officially supported. For Outlook 2013, the behavior should be similar to 2007 ad 2010, meaig the pop-up should ot come up with Outlook 2007, 2010, ad 2013 i Release ad owards. However, more tests are eeded for this before official support for Outlook 2013 ca be declared. The presece update is oly triggered by appoitmets ad meetigs that are either accepted by the user or made by them. All day meetigs do ot trigger a presece chage to Busy I Meetig REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 33

34 10 Full Eterprise Directory Commuicator allows for browsig of a etire Reywood eterprise directory. To view the Reywood eterprise directory, click the Directory butto o the left-had side of the avigatio pae (if available). This feature depeds o the service provider cofiguratio so it may ot be visible i all cliets REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 34

35 11 Commuicatios History The fourth ico from the top i the Mai widow o the left-had side of the avigatio pae displays your messagig history. History view is divided ito oe, two, or three tabs depedig o your service provider settigs. Possible tabs are: Calls Chat Visual voice mail Double-clickig a coversatio o the chat tab list opes it i a ew widow while doubleclickig a call history item calls that umber. Clickig a visual voice mail dowloads the message so you ca play it. Commuicator saves a call history for placed, received, ad missed calls. The call history makes it easy for you to redial ad call back whe you have missed a call or you wat to easily dial a cotact with whom you have recetly spoke. Each call has a separate etry i the list. Chat history for group chats, both i My Room ad i istat group chat, are stored locally o the desktop cliet, just like i oe-to-oe chat, but oly for the time the user is joied ito the sessio. Double-click o a ame i the list to call back directly (this calls back the same way you previously spoke, for example, if you were i a video call, double-clickig starts a ew video call). Double-clickig a icomig call item i the Calls tab makes a call. To clear the missed chat idicator, you must ope the missed chat. The Commuicatio History missed commuicatios badges ca be cleared by usig the right-click meu from the Commuicatio History butto o the left pae (ative desktop oly). The meu provides optios to mark All as viewed, Chats as viewed, Voic s as viewed, ad Calls as viewed. Depedig o your service provider cofiguratio, call history may also display call duratio as well as hut group or other call forwardig iformatio REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 35

36 12 Click-to-Call (Highlight Text) Release of Commuicator for Desktop itroduced support for Click-to-Call usig highlighted text ad global keyboard shortcuts. Users ca highlight text aywhere i the desktop machie to make a call ad defie the default call type used for makig the call usig the shortcut defied i Prefereces. O OS X, you must defie the shortcuts o your ow usig the istructios provided i Prefereces. The order i which key combiatios are pressed may be sigificat i some cases if the operatig system has reserved some key combiatios for other purposes REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 36

37 13 Security Classificatio Commuicator supports security classificatios, which are typically used i govermet deploymets where users are divided ito security clearace categories (ative desktop oly). The security classificatio is displayed based o the security classificatio of all sessio participats. The security classificatio is displayed i chat as well as audio ad video calls. Security classificatio has to be set by your service provider; the cliet checks the assiged security classificatio at logi. For calls, the security classificatio ca be chaged durig a call by a user ad it works with supplemetary services such as Call Trasfer ad Coferece. For chat, the security classificatio is displayed but caot be chaged REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 37

38 14 XMPP Security Depedig o your service provider cofiguratio, Commuicator supports blockig of uauthorized file types i file trasfer i order to support service provider IT policies (ative desktop oly). Whe sedig a file with of a uauthorized type, there is a error message showig the cause of the file trasfer failure. Similarly, clickable liks i chat may be disabled; however, you ca still copy the lik ito a browser REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 38

39 15 Outlook Add-i 15.1 Itroductio The Outlook Add-i for Commuicator provides itegratio betwee Commuicator Desktop ad Microsoft Outlook. With this add-i, you ca have Microsoft Outlook display Commuicator cotact presece ad ivoke Commuicator fuctios like Chat, Call from Computer, Call from Phoe, ad Video Call from withi Outlook Supported Platforms The followig platforms are supported: Microsoft Outlook 2007, Microsoft Outlook 2010 (32 ad 64-bit), Microsoft Outlook 2013 (32 ad 64-bit), ad Microsoft Outlook 2016 (32 ad 64-bit) Microsoft Widows 7, Microsoft Widows 8, Microsoft Widows 8.1 ad Microsoft Widows 10 Commuicator Release x or higher NOTE: The curret versio of this add-i caot be used if you have Microsoft Office Commuicator, Microsoft Lyc, or Skype istalled. You must uistall these products if you wat to use this add-i. Durig Office/Outlook 2013 istallatio, the istaller istalls Lyc by default. You must ucheck Lyc ad the proceed with the istallatio. For more iformatio, see sectio 29 Troubleshootig. The followig laguage ad locale combiatios are supported i the istaller ad the add-i: Chiese (Simplified) Eglish Frech Frech (Caada) Germa Italia Japaese Korea Spaish Spaish (CALA) Dutch The followig third-party compoets must be istalled for the add-i to fuctio correctly: Microsoft.NET Framework 4 Cliet Profile Microsoft Visual Studio Tools for Office (VSTO) 2010 Rutime 2017 REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 39

40 These compoets will be dowloaded ad istalled by the istaller if they are ot foud. They should ot be uistalled, as the add-i will ot fuctioal correctly. Additioally, for Outlook 2016 ad the OL2016 plugi, there are further cosideratios: OL2016 plugi ca oly be istalled by a admiistrator. If a admiistrator istalls for all users ad a ormal user starts usig the OL2016 plugi, Commuicator eeds to start before Outlook. For loggig to work ormally, Commuicator eeds to start before Outlook. Every loggig level chage requires a restart of both Commuicator ad Outlook for chages to take effect. This should be quite rarely eeded. If Outlook is closed while Commuicator is ruig, Commuicator eeds to be restarted as well for the Outlook UI to behave as expected. Commuicator lists coected compoets as extesios, if coected is NO or if compoet versio umber is somethig other tha , or both presece GW ad add-i are ot listed, a error has occurred. Compoet is visible uder Optios Add-is UI, which displays registered ad workig add-is o top, below stopped or o-workig oes. If both are listed ad show coected is YES, but the Outlook UI does ot work, restart both apps. For Outlook upgrade requiremets, see sectio 15.5 Istallatio. NOTE: Commuicator must be istalled with admiistrator privileges i C:\Program Files OR the C:\Program Files (x86) folder Log Files Log files for the add-i are located i Commuicator log directory. You ca ope the folder via Prefereces Advaced by clickig o the Show logs butto. Outlook add-i loggig is tured o whe Commuicator loggig is eabled Widows Registry Etries The followig table lists all the registry etries added or modified by the istaller. Path Key Commet HKEY_CURRENT_USER\Software\BroadSoft \Commuicator\OutlookPlugi\olwd HKEY_CURRENT_USER\Software\BroadSoft \OutlookPlugi HKEY_CURRENT_USER\Software\BroadSoft \IstalledBradedBTBC Ca also exist i HKEY_LOCAL_MACHINE (eve uder Wow6432Node). wd LoggigLevel Example, OutlookPlugiPath, CompayName, ProductName Keeps Outlook applicatios widow referece Loggig level for Outlook plugi compoets. Its value as per Commuicator optios Advaced loggig selectio as follows: Basic loggig o: 0x Detailed loggig o: 0x Both off: 0x These keys affect where the plugi is searched for whe startig ad where log files are writte REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 40

41 Path Key Commet HKEY_LOCAL_MACHINE\Software\Microsoft\ Office\Outlook\Addis\Commuicator Add-i for Outlook HKEY_LOCAL_MACHINE\Software\Microsoft\ Office\Outlook\Addis\Commuicator Add-i for Outlook HKEY_LOCAL_MACHINE\Software\Microsoft\ Office\Outlook\Addis\Commuicator Add-i for Outlook HKEY_LOCAL_MACHINE\Software\Microsoft\ Office\Outlook\Addis\Commuicator Add-i for Outlook HKEY_CURRENT_USER\Software\IM Providers HKEY_CURRENT_USER\Software\IM Providers\Commuicator HKEY_LOCAL_MACHINE\SOFTWARE\IM Providers\Commuicator HKEY_LOCAL_MACHINE\SOFTWARE\IM Providers\Commuicator HKEY_LOCAL_MACHINE\SOFTWARE\IM Providers\Commuicator LoadBehavior Descriptio FriedlyName Maifest DefaultIMApp UpAdRuig FriedlyName GUID ProcessName 0x , based o this value Outlook loads the add-i dll. Commuicator add-i for Outlook. Commuicator add-i. Commuicator 0x BroadsoftIMApp $INSTDIR\plugis\Outlook$O utlookbitess\uc-outlookaddi.vsto vstolocal {E3D1613A-93B B4B8- B C25} presecegw.exe 15.5 Istallatio 15.6 Features Outlook Add-i istallatio is itegrated with the Commuicator istallatio. There is a checkbox i the istaller to eable Outlook Add-i istallatio. If Outlook is upgraded, the Outlook Add-i must be re-istalled, sice the Add-i uses differet files depedig o the Outlook versio Presece i Outlook The Outlook Add-i displays the presece of a cotact i Outlook. Presece iformatio is retrieved from Commuicator ad is displayed as a ico ext to the cotact i s ad caledar appoitmets. The followig is a example of a with the To, From, ad Cc fields showig presece for various cotacts. Figure 2 Presece Displayed i Outlook 2017 REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 41

42 A cotact s presece ca be Available, Away, Busy, or Offlie as show i the followig figure. Figure 3 Presece Values NOTE: You must be siged i to Commuicator for the presece to be displayed. Additioally, presece is oly show for cotacts that have a valid SIP address ad are i your cotacts list i Commuicator Cotact Actios i Outlook Right-click o a i your Ibox ad call or chat with the seder usig Commuicator. You have the optio to Chat, Call (from Computer), Call from Phoe, or Video Call as show i the followig figure. Figure 4 Cotact Optios 2017 REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 42

43 NOTE: Some of these optios may ot be available for all cotacts. The chat optio is oly applicable to cotacts that are i Commuicator. Call optios are applicable to all cotacts as log as they have a valid phoe umber. These cotact actios are also available o a Cotact Card as show i the followig figure. Figure 5 Cotact Card Call Multiple Phoe Numbers Cofigured for Commuicator / No-Commuicator Cotacts You ca call ay of the multiple phoe umbers preset i the Outlook cotact card. This feature is available from received mail cotext meu, flagged mail cotext meu, ad Cotact s cotext meu. You ca also call the selected phoe umber via Call, Call from Phoe, ad Video Call. However, you caot call multiple umbers for cotacts stored o the UC-Oe cliet or cotacts i LDAP (AD) directories; oly umbers stored i Outlook REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 43

44 See the followig figure for a example of how to make the call from a received mail cotext meu. Figure 6 Received Mail Cotext Meu i Outlook See the followig figure for a example of how to make the call from the cotact item cotext meu. Figure 7 Cotact Item Cotext Meu i Outlook 15.7 Uistall Outlook Add-i for Commuicator Uistallatio is doe together with uistallatio of Commuicator REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 44

45 15.8 Ed User Cofiguratio SIP Address i Microsoft Outlook Cotacts NOTE: This sectio is oly applicable if you use Microsoft Exchage with Outlook. You do ot eed to cofigure the SIP address for SMTP-based accouts (for example, Google Mail). I order for the Outlook Add-i to itegrate with Commuicator, you must set a SIP address for each cotact. The SIP address for a cotact i Outlook must match the SIP URI, Istat Messagig ad Presece (IM&P) address, or field i Commuicator. This is usually doe by your Microsoft Exchage or Active Directory admiistrator. You ca check if a SIP address has bee cofigured for cotacts by lookig at the Outlook properties for a cotact. I Outlook 2010, ope a Cotact Card ad the click o the View more optios butto as show i the followig figure. Figure 8 Outlook Cotact Properties 2017 REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 45

46 The select the Addresses tab. It should have a SIP address i the list of addresses as show i the followig figure. Figure 9 SIP Address for Outlook Cotact If the SIP address is missig, you ca try to update the Address Book from the server as show i the followig figure. Figure 10 Dowload Address Book Additioally, whe addig cotacts from Outlook to Commuicator, the IM address field ca be populated i Outlook so that the presece feature ca work directly o the Commuicator side as the iformatio is imported to the Commuicator cotact card REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 46

47 16 CC-Oe Itegratio Commuicator Desktop commuicatios widow ca be ivoked from CC-Oe. The exact appearace ca be dictated by your service provider ad i geeral UC-Oe ca be hidde with some toes ad otificatios disabled REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 47

48 17 UC-Oe Add-I for Microsoft Skype for Busiess Commuicator for Desktop supports itegratig with Microsoft Skype for Busiess (S4B) (ative desktop oly). The iteded mai use case is usig Commuicator for o-s4b calls such as calls to mobile while presece, chat, ad S4B-to-S4B calls still take place via S4B. Existig S4B itegratio with, for example, SharePoit, Office 365, ad Iteret Explorer ca be used so that calls ca be made from those applicatios. Usual Commuicator call cotrol features such as hag up, mute, trasfer, coferece, ad Call Park are supported. Commuicator call logs ad call settigs are also available i this cofiguratio. Commuicator also updates phoe presece o the S4B side. Commuicator must be started after S4B for callig to work smoothly. For detailed callig examples, see Appedix C: Skype for Busiess Itegratio. For a geeral overview of this feature, see the UC-Oe Add-i for Microsoft S4B Product Guide REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 48

49 18 Emergecy Calls Depedig o your service provider cofiguratio, a umber of optios are possible: Emergecy Call Address Chage Service (ECACS) is eabled. Emergecy calls are disabled. Baer utilized for coveyig your emergecy call locatio. Logi dialog show at logi to iform you about your service provider s emergecy call procedures Emergecy Call Address Chage Service Depedig o service provider settigs, a special dialog ca be show at logi, askig if the (physical) address eeds to be updated (ative desktop oly). If ot, logi proceeds ormally. If the user replies yes, a web browser opes with the possibility to update the physical address for emergecy calls. Oce the address update is complete, logi cotiues. Depedig o service provider settigs, a separate ECACS meu item may also be visible i the Mai widow. This meu item allows ECACS to be ivoked at ay time after logi REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 49

50 19 Password Chage A dialog box automatically opes whe your logi password must be chaged (ative desktop oly). You must provide the password two times for verificatio purposes. Usig a meu i either the bottom right-had corer or the top of the Mai widow, your password ca be chaged at ay time REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 50

51 20 Accessibility Compliace Commuicator supports accessibility compliace startig i Release by havig all cliet features available i meus at the top of the Mai widow (ative desktop oly). The meu items are also available usig the keyboard shortcuts listed i Appedix A: Keyboard Shortcuts for Desktop. Release added support for the followig features: Dictatio Scree reader (VoiceOver o OS X) Keyboard avigatio The followig limitatios apply: O OS X by default, the tab key moves the focus betwee text-iputs ad lists. This ca be chaged through System Prefereces Keyboard Shortcuts. Uder Full Keyboard Access, select All Cotrols istead of Text boxes ad lists oly. Dictatio o OS X: If WebRoot SecureAywhere is used, Pause Secure Keyboard Etry must be selected. User must maually select the correct laguage i scree-reader. UC-Oe will ot force scree reader's laguage accordig to the laguage selectio i the cliet. O OS X, the VoiceOver focus follows the VoiceOver Cursor. Whe VoiceOver is eabled, user is expected to avigate with the VoiceOver Cursor. That ca be eabled through System Prefereces Accessibility VoiceOver Ope VoiceOver Utility. I the opeed widow, ope Navigatio ad check Keyboard focus follows VoiceOver cursor. Whe usig VoiceOver o OS X with diffreret laguages, the OS laguage, cleit laguage, ad VoiceOver laguage all eed to be the same. Recommeded Prefereces Geeral Accessibility settigs for scree reader/voiceover are: Tooltips disabled Pop-up errors eabled 2017 REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 51

52 21 Persoal Idetity Verificatio Support Commuicator Desktop supports Persoal Idetity Verificatio (PIV) o Widows oly. If you have a PIV card ad the associated card reader is attached to your PC, you ca log i to Commuicator by oly providig a PIN related to your PIV card. Other Commuicator fuctioality is ot impacted REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 52

53 22 Prefereces Prefereces provide access to available settigs for Commuicator. Follow these steps to access Prefereces. Widows ad OS X 1) Click the Prefereces logo i the Mai widow left pae. 2) Select the desired view from the drop-dow. or 22.1 Geeral Widows ad OS X 1) Go to the Commuicator accessibility meu. 2) Select Prefereces. 3) Select the desired view from the drop-dow. Laguage Select your laguage the click OK or Apply ad the chage takes effect immediately. Note that the umber of laguages depeds o your service provider. Logi 22.2 Media Audio Eable or disable automatic logi whe startig the applicatio ad cotrol the remember password feature as well as eable the Update Password feature. Notificatios Usually there is a cofirmatio pop-up otificatio each time you remove a cotact or chat history record. By selectig oe or all of the check boxes, you ca disable the cofirmatios whe deletig iformatio. You ca also cotrol whether there is always a pop-up otificatio for publishig locatio iformatio. Typically, this is show at logi. You ca also select whether to receive a otificatio before edig commuicatio or holdig a call. Accessibility Eable pop-up errors allows Commuicator error pop-ups to be show i additio to the usual error text show at the top of the Mai widow. Eable tooltips is eabled by default. For accessibility, scree reader/voiceover will read all tooltips, which may be frequet ad hece disturbig. For this reaso i accessibility cases, it is recommeded to disable tooltips. Output Device (Voice Playback) Choose a headset, PC-itegrated speakers, or exteral speakers for audio output. Your exteral playback device is selected by default (if you have oe coected) REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 53

54 Iput Device (Voice Recordig) Choose a headset microphoe, PC-itegrated microphoe, or exteral microphoe for voice durig calls. Your exteral recordig device is selected by default (if you have oe coected). You ca also choose automatic gai cotrol ad test your recordig device Microphoe Video Rig Device (Alert Sigal) Select the audio device that is played whe you receive a icomig call. Rig Sigal You ca select your ow rig sigal. The same sigal is used for both voice ad video calls. You ca also select a ico to play a toe for icomig messages. To disable the toe, ucheck the ico. Select a soud evet ad the click Play to hear the soud. Capture Device (Video) Select a camera that you wat to use for video calls. Your exteral web cam is selected by default (if you have oe coected). Video Size 22.3 Services 22.4 Extesios Select oe of the available sizes. Note, however, that higher sizes require more badwidth ad a more capable cetral processig uit (CPU). Click Test Call to make a test call to test voice quality. I this release, this sectio is reserved for presece rules. For more iformatio o presece rules, see sectio 6.20 Presece Rules ad Silet Alertig. Select how icomig add-i requests are hadled, whether they are automatically accepted or ot or if icomig requests are allowed at all. Depedig o your service provider cofiguratio, you ca also maage extesios usig the Commuicator Applicatio Programmig Iterface (API), which is used by third-party applicatios such as the Outlook Add-i or compatible headsets. You ca allow such third-party applicatios to obtai iformatio from Commuicator ad eable or disable cofirmatio pop-up otificatios whe third-party applicatios request iformatio from Commuicator. You ca also choose default behavior to always reject or accept requests from third-party applicatios ad allow or reject idividual third-party applicatios. I Release ad later, the followig logic applies for acceptig applicatio requests: Every ew first-party applicatio is allowed to coect without user iteractio. Every ew third-party applicatio will ope a dialog askig for permissio to coect. Your respose is remembered (both egative ad positive resposes) REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 54

55 22.5 Advaced The Advaced view cotais three differet subsectios: Loggig Proxy Credetials Loggig Loggig is used for troubleshootig. You may be asked by your service provider to tur o loggig ad the sed a log file directory cotets. You ca choose basic loggig or more detailed loggig to be eabled. Detailed loggig may cosume memory resources so it is ot recommeded to have it eabled for a log period of time. You ca also clear the logs ad ope the loggig folder. Proxy Select how to hadle HTTP proxies. By default, the system settigs are used but you ca also choose ot to use a HTTP proxy or to use the Commuicator (cliet) proxy settigs. Credetials Credetials sectio i the Prefereces may be empty depedig o your service provider cofiguratio. If the Logi widow has a embedded cofiguratio URL (see below), the credetials or the cofiguratio URL are ot visible. Cofiguratio URL If the Device Maagemet cofiguratio URL is available to be viewed, it appears here. IM Address If XMPP credetials are available to be viewed, they appear here. Reywood ID This is the userame you use to log i REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 55

56 23 Call Settigs Commuicator supports the followig service maagemet features allowig supplemetary services to be maaged usig the Prefereces ad Call Settigs view available i the Mai widow left pae by selectig the appropriate sub-view i the drop dow: Icomig calls - Reywood Aywhere - Reywood Remote Office - Forward Calls - Do Not Disturb - Simultaeous Rig Persoal - Aoymous Call Rejectio - Call Waitig Voice Messagig Outgoig Calls - Block My Number (Callig Lie Idetificatio Presetatio [CLIP]/Callig Lie Idetificatio Restrictio [CLIR]) - Automatic Callback - Highlight to call You ca also use the call settigs with a Mai widow toolbar o the top of the widow, if this feature is eabled. Whe eabled, this feature allows Reywood Aywhere, Do Not Disturb, Remote Office, ad Call Forwardig to be maaged i the Mai widow usig sigle clicks or right clicks. From Release 20.2 owards, the Call Settigs toolbar is a ico i the left pae with right-click meus Reywood Aywhere Reywood Aywhere allows service providers to offer fixed-mobile covergece (FMC) services today without additioal equipmet. Reywood Aywhere simplifies commuicatios for o-the-go users ad remote users by extedig the features of a desk phoe to ay other fixed or mobile device, regardless of the etwork or hadset maufacturer. Callers dial oe umber ad ca reach you o ay phoe the user chooses. A desk phoe, cell phoe, ad/or a soft phoe may rig simultaeously. Experiece voice call cotiuity with the ability to move live calls from oe device to aother without hagig up. Add locatios (umbers) that ca be used i the service via the Add Number field. Use the Alert all locatios simultaeously check box to activate parallel rigig. Click o the + ico to see more optios. The Do t divert check box prevets a call from edig up as a voice mail, which ca be problematic i, for example, coferece call situatios REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 56

57 Select Aswer Cofirmatio to receive a separate audio prompt whe aswerig a call from that umber (locatio). It may be useful i cases where, for example, mobile umbers are beig used to prevet icomig calls goig to mobile voice mail sice the call will be eded without goig to voice mail if the aswer cofirmatio is ot provided. Select the Call Cotrol check box to eable the server platform to provide mid-call services such as Call Trasfer ad Coferecig for that umber (locatio) Reywood Remote Office This service allows the use of ay phoe as the office phoe from a chargig ad umberig perspective. For istace, a hotel room phoe ca be used as the office phoe. Eable Remote Office by clickig the service ico ad specifyig a phoe umber to be used as the Remote Office umber Forward Calls Eter a umber to which your calls should be forwarded. Differet variats of Call Forwardig are supported, such as forwardig always, forwardig whe busy, ad forwardig whe you caot aswer or whe you are ureachable. I additio, you ca specify the umber of rigs before call forwardig is triggered Do Not Disturb Whe you activate this service, all calls are typically blocked by the server ad are set to voice mail. Eable this service by eablig the service ico Hide Number You ca hide or display your umber whe callig or commuicatig with other parties or cotacts. Hide your umber by eablig the service ico. To show your umber, set this to Disable Simultaeous Rig Persoal Add up to 10 additioal umbers or Sessio Iitiatio Protocol Uiform Resource Idetifier (SIP-URI) addresses that you would like to rig i additio to your primary umber whe you receive a call. I additio, specify whether you wat aswer cofirmatios ad if you would like to receive calls whe already o aother call. This service is a older variat of Reywood Aywhere Voice Messagig You ca eable or disable voice messagig i the Prefereces ad Icomig Calls tab. A umber of settigs are available: Sed all calls to voice mail. Sed busy calls to voice mail. Sed uaswered calls to voice mail. Specify how voice mail messages are hadled usig a idicator i Commuicator or forwardig to . Eable otificatios of ew messages via . a carbo copy of ew voice mail. Trasfer icomig calls to a specified umber usig 0 DTMF REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 57

58 Specify how may rigs are used before sedig a icomig call to voice mail. Allow/disallow callers to leave a message Aoymous Call Rejectio The Aoymous Call Rejectio service allows you to reject calls from parties who have explicitly restricted their idetities. You ca eable or disable aoymous call rejectio i the Prefereces ad Icomig Calls tab Automatic Callback The Automatic Callback (ACB) service allows you to be otified whe the previously called busy party becomes idle ad is coected without havig to redial the phoe umber. Whe you call aother party ad the call caot be coected because the lie is busy, you are prompted to make a automatic callback request (for example, The lie you are callig is busy. Press 1 if you would like to be otified whe the lie becomes available ). If you select Automatic Callback, the system moitors the busy party ad automatically establishes a call whe the busy party becomes available Call Waitig You ca eable or disable Automatic Callback i the Prefereces ad Icomig Calls tab. The Call Waitig service allows you to aswer a call while already egaged i aother call. You ca eable or disable server-based call waitig i the Prefereces ad Icomig Calls tab. If you disable Call Waitig, the secod icomig call will ot be coected ad the caller hears a aoucemet that the call caot be completed REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 58

59 24 Sig Out Sigig out of Commuicator sets your status to Offlie for your cotacts ad displays the Sig I scree Sig Out of Commuicator To sig out, follow these steps. Widows 1) Click the Commuicator logo i the Mai widow title bar. 2) Select Sig Out. OS X 1) Select Actios from the mai meu. 2) Select Sig Out Exit Applicatio To exit the applicatio completely, follow these steps. Widows ad OS X Close the Sig I widow. Widows 1) Select the Commuicator logo i the Mai widow title bar. 2) Click Exit (a keyboard shortcut ca also be used). OS X 1) Select Commuicator from the mai meu. 2) Select Quit Commuicator (a keyboard shortcut ca also be used). NOTE: Closig the Mai widow (ot the Sig I widow) does ot exit the applicatio but rather miimizes the applicatio to the system tray (Dock). This allows you to cotiue to receive calls ad messages without havig the Cotact List widow appearig o the desktop REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 59

60 25 Multi-Device Support Commuicator supports users with multiple devices, accordig to the XMPP specificatios. This is comprised of several features: Chat ivitatios set to a user are received o all devices. Oce a particular device has bee used to aswer the chat ivitatio, subsequet icomig messages oly go to that device. Oe ca retrieve oe s ow presece otificatios whe aother cliet updates the user s presece. The cliet stores this iformatio ad updates its ow presece so that it is the same as the higher priority status it received, (that is, whe the received status update is maual). If the received presece update is ot maual, it does ot react to the received update; it oly otes it. Acceptig a sharig presece ivitatio i oe cliet is also recogized by aother cliet, ad both cliets start receivig presece updates. Last set ad received messages are available o all devices whe the optioal message history feature is i use. All devices should use that feature at the same time to avoid duplicate messages. Missed chat badges are sychroized across all ow devices whe this preview feature is eabled (ative desktop oly). A ew presece subscriptio made i oe cliet is recogized i aother. If the cotact declies the ivitatio, there are presece otificatios from the server to all of the user s cliets idicatig that the subscriptio was termiated ad this iformatio is show to the user. If the cliet receives two presece authorizatio requests from two or more devices for the same user, it oly shows oe request to the user. Removig a cotact from the cotact list i oe device is recogized i aother cliet ad the cotact list is updated (that is, the cotact is removed) i the other cliet as well. If a user has may devices, each device has the same status whe show to the ed user. I additio, the cotacts o the cotact list always see the same status with updates show i the followig priority order: Busy Olie Away Offlie This meas, for example, that if oe cliet publishes a Busy status ad aother cliet publishes aother status, cotacts see the user as Busy. Compatible devices such as desk phoes are able to show presece i the same way. Commuicator keeps track of its ow presece status as well as the status of other devices ad deducts the combied presece based o these. For more iformatio, see Appedix E: Multi-Device Presece REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 60

61 26 Istallatio Istaller supports a umber of optios o Widows (ative desktop oly): Agree to the licese agreemet. Ru whe system starts (ca be chaged later i Prefereces widow). Create a desktop ico. Select destiatio folder for istallatio. Select ame of the software i Program meu. Lauch cliet after istallatio. Whe istaller has bee ru o a ed user s behalf by a admiistrator, the Ru program whe system starts optio caot be chaged by that ed user. If you disable startup, for example, i the Task Maager's Startup list (o Widows 8 ad 10) or from mscofig.exe o Widows 7, the chage is ot reflected i Prefereces. The checkbox remais checked ad grey eve though the cliet is ot actually started automatically whe the system starts. Whe Commuicator is istalled for the first time, you ca choose the laguage if may laguages are supported i the istaller. The default laguage is the laguage of the operatig system; if that caot be foud, Eglish is used as the fallback. I Release ad later ad depedig o your service provider settigs, the Outlook Add-i istaller is budled together with the Commuicator istaller REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 61

62 27 Uistallatio The uistallatio procedure is differet for Widows ad OS X. Widows Uistallatio is performed by lauchig the Widows uistaller via the Start meu or by usig the Widows Remove programs view iside the Cotrol Pael. Widows uistallatio does ot require you to select ay optios. All files are deleted at uistallatio, except for the followig files: Registry etries Accout files are oly deleted whe explicitly allowed by the ed user o Widows. OS X Uistallig is performed by simply draggig the applicatio folder from the Applicatios directory to the trash ca; however, accout files are ot deleted. If you wat to remove accout files, they must be maually deleted. These are the file locatios for the accout directories. The followig locatios apply for all accout directories: For braded cliets: /Users/<USERNAME>/Library/Applicatio Support/<compay_ame>/<applicatio_ame> For the referece cliet: /Users/<USERNAME>/Library/Applicatio Support/BroadSoft/Commuicator 2017 REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 62

63 28 System Requiremets System requiremets are as follows o ative desktop: Operatig system: Mac OS Yosemite, Mac OS El Capita, Mac OS Sierra, Widows 7, Widows 8/8.1, or Widows 10 (Classical view oly). The istallatio footprit is approximately 125 megabytes (MB) o OS X ad 215 MB o Widows. For voice calls, a soud card, speakers, ad a microphoe or a headset are required. For video calls, a web cam is required. Miimum system requiremets for respective operatig systems eed to be fulfilled, with the followig additios: A miimum of 2 GB radom access memory (RAM) is required. A miimum 1.5 GHz CPU is recommeded. A dual core CPU is recommeded for video calls at a miimum. Ope Graphics Library (OpeGL) 1.5 or higher is recommeded. For high defiitio (HD) video, the followig is recommeded: HD camera HD resolutio support i display Quad Core x86 or equivalet at a miimum 4 GB RAM VDI eviromets are ot supported REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 63

64 29 Troubleshootig Why ca t I chat with cotacts from Yahoo? Chattig with users i other domais is possible, but depeds o the domai. For istace, BroadCloud supports Google federatio but ot Yahoo. However, group chat is ot supported i Google federatio, so the group chat optio with those cotacts is show i grey. Why ca t I chage the avatar? Double-clickig the avatar should ope a File Explorer view to select a file. If your XMPP coectio is lost, chagig the avatar does ot succeed. A lost XMPP coectio is idicated i the Mai widow s top otificatio area. My cotacts are all offlie ad my cliet s status bar says XMPP uavailable. What does this mea? It meas that the XMPP coectivity has bee lost for chat, as well as for presece; however, you ca still make calls. You should cotact your service provider. Why am I offlie? If you have selected Offlie status, you are show as offlie to others. Aother possibility is that you may have lost your Iteret coectio. I this case, the cliet does ot log out, but rather eters a offlie mode where a cotact list is available but commuicatio is ot possible. Why ca t I have more video resolutios available? You ca choose your video resolutio from Prefereces ad the Video tab. Your selectio is used by default for future video calls. The available resolutios are automatically preseted based o your camera. Why ca t I chage my user ame ad password? User ame ad password editig is ot supported i the cliet. To edit your user ame or password, cotact your service provider. The exceptio is logi password expiry. Whe it expires, you ca chage the password i a separate dialog widow. I the prefereces, the cliet oly supports chagig LDAP credetials. Desktop sharig credetials may also be chaged, depedig o your service provider settigs. Why does my all day caledar etry ot trigger Busy I Meetig presece status? Not all meetigs trigger a presece chage to Busy I Meetig. To trigger the presece update, the meetig must be i the Show me as busy state. Why are t all my group chat messages saved? Oly the ewest chat room messages are stored o the server, but ever for My Room for security reasos. Startig from Release , whe the optioal (Preview mode i Release ad fully supported i Release ) message history feature is eabled by your service provider, messages set from other devices are also show REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 64

65 Why are t all my chat messages available i my other devices? All oe-o-oe ad group chat messages are saved, but oly locally, so they are ot ecessarily available i your other devices. Icomig messages are set to all devices; however, the oes that you sed are oly stored i the device that you are usig to sed the message. Startig from Release , whe the optioal (Preview mode i Release ) message history feature is eabled by your service provider, messages set from other devices are also show. Why ca t I chage the XMPP address of a cotact? This is ot supported i this release. However, you ca delete the cotact ad add a ew oe. Why does my locatio show a icorrect address? It is doe based o the public IP address that the machie is usig. The IP address is mapped to a physical locatio. BroadSoft is workig with the mappig provider to improve the accuracy of the locatio. You ca also maually chage the locatio by clickig the avatar ad chagig the locatio ico. Why ca t I start desktop sharig? To share your desktop, you eed to have valid credetials, either by maually eterig desktop sharig credetials i the Prefereces Credetials widow, or by usig autoprovisioig to eable the desktop sharig meu items ad icos. However, you ca participate i desktop sharig sessios eve without ay sharig credetials. Your service provider settigs dictate if auto-provisioig is eabled or ot. Why ca t My Room participats share the desktop? Oly the ower of the room ca share the desktop before Release Startig i Release , participats ca also share whe eabled by the service provider. This applies to both My Room ad ad hoc sessios. I have a USB headset ad the call cotrol features are ot workig. Is there aythig special I eed to do to eable call cotrol support? I order to use headsets o Widows (ot supported o OS X), several steps are eeded: 1) Whe the cliet is started, you must accept the API coectio request from the coector/add-i device. 2) Additioally, your cliet must have the feature eabled by your service provider. 3) If your USB headset uses its ow add-i, the stadard HID add-i from BroadSoft must be disabled, as both caot be used at the same time. I additio, you must have Allow 3 rd party extesios check box checked i Prefereces Extesios tab. Why is Outlook add-i disabled? If the cotext meu does ot show add-i meu items, this could be due to the Outlook Add-i disabled by Outlook for slow loadig. This happes primarily i Outlook I such cases, eable this add-i by selectig the Outlook meu File Ifo Maage Add-Is Commuicatio Add-i Always eable this add-i from the displayed meu (as show i the followig figure) REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 65

66 Figure 11 Outlook Accout Iformatio Add-i Disabled Why is presece ot showig i Outlook Add-i? If the presece idicator ico is ot show i Outlook, verify ay of the followig software is istalled: Microsoft Office Commuicator (OCS) Microsoft Lyc/S4B Skype versio 6.1 or above Uistall each oe foud ad restart Outlook ad the Commuicator cliet. NOTE: Durig Office/Outlook 2013 istallatio, the istaller istalls Microsoft Lyc by default. You must ucheck Microsoft Lyc (as show i the followig figure) ad the proceed with the istallatio. Figure 12 Microsoft Office Istallatio Example 2017 REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 66

67 How do I disable/eable Outlook Add-I from Commuicator prefereces view? To Eable/Disable Outlook cotact presece status (5.1 Presece i Outlook), from Commuicator Preferece page, Gateway process- Outlook add-i check box optio must be checked/uchecked. Figure 13 Commuicator Preferece Page To Eable/Disable Outlook cotext meu related to add-i, from Commuicator Preferece page, the BTBC Outlook add-i check box optios eeds to be checked/uchecked. Figure 14 Commuicator Preferece Page Why is Outlook Add-i disabled i Outlook 2007 o Widows 10? This is because o Widows 10.et Framework 3.5 is disabled by default; this has to be activated i order to eable the Outlook Add-i. To Eable 3.5.et framework o Widows 10, go to: Add/Remove Programs Tur Widows features o or off Select - Optio.NET Framework 3.5 (icludes.net 2.0 ad 3.0). Click OK. Why is cotact s ow presece show as ukow eve though I m logged i Commuicator (Outlook 2007)? Sometimes i Outlook 2007, ow presece of the logged i user is show as ukow i Outlook (especially after re-istallig Commuicator). Re-istall the Outlook Add-i for Commuicator after Commuicator re-istallatio. I Outlook 2007, it is always suggested to log ito Commuicator before opeig Outlook. Why i Outlook 2007 Outlook Add-i is sometimes disabled whe it is istalled for ALLUSERS? There is a limitatio with Outlook (Office) 2007, VSTO add-is do ot load whe these are istalled for ALLUSERS, so those add-is are always disabled by Office There is a hotfix available (KB available through KB for Office 2007 which makes it possible to istall add-i for ALLUSERS REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 67

68 Why sometimes Outlook Add-i IM buttos are greyed out i the quick cotact page, eve though the user logged i? Sometimes IM buttos are greyed out o the cotact page. Whe mouse over o it, it shows the message To use this feature, sig i to a istat messagig program". Figure 15 Outlook Add-i IM Buttos Issue This seems to be a Microsoft issue, ad the workaroud to solve is to restart Outlook REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 68

69 Appedix A: Keyboard Shortcuts for Desktop The followig table lists the curretly supported keyboard shortcuts (ative desktop oly). You ca use these keyboard shortcuts to quickly perform frequetly used actios. The characters used are lower case. The shortcuts are also idicated i the accessibility meus. Shortcut for Widows Shortcut for Mac What it does CTRL-Q Cmd-Q This quits the applicatio. Alt+F4 Cmd-W This closes the selected widow (except for a cotact card ad the About widow). CTRL+C Cmd-C This copies selected text from Commuicator to the clipboard. CTRL+V Cmd-V This pastes text from the clipboard to the locatio selected usig the cursor i Commuicator. CTRL-X Cmd-X This cuts the selected text to clipboard. Eter Eter Whe i the Commuicatios widow, this seds a chat message (if the Chat view is visible). -, Cmd-, This opes Prefereces. F1 Cmd-? This opes Help. Whe i the cotact list, this opes a chat with the selected cotact. Whe i the Commuicatios History, this opes a commuicatios sessio with the cotact or address related to the selected item. This opes a chat if the item was chat ad a call if the item was a call. CTRL+A Cmd-A This selects all text i the Chat view. - Cmd-H This hides Commuicator. - Alt-Cmd-H This hides other widows other tha Commuicator. CTRL-N Cmd-N This opes the Add Cotact widow. Shift-CTRL-N Shift-Cmd-N This opes the Add Group widow. CTRL -1 Cmd-1 Whe a cotact is selected, this opes a chat sessio with the cotact. CTRL -2 Cmd-2 Whe a cotact is selected, this calls the cotact with audio. CTRL -3 Cmd-3 Whe a cotact is selected, this calls the cotact usig call from phoe. CTRL -4 Cmd-4 Whe a cotact is selected, this calls the cotact with video. CTRL -5 Cmd-5 Whe a cotact is selected, this jois their room. CTRL -6 Cmd-6 Whe a cotact is selected, this opes a -sedig widow usig the default cliet. CTRL -I Cmd-I Whe a cotact is selected, this opes the cotact card for the cotact. Shift-CTRL-F Shift-Cmd-F Whe a cotact is selected, this makes the cotact a favorite. CTRL-delete Cmd-delete This deletes the selected cotact REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 69

70 Shortcut for Widows CTRL-arrow dow CTRL-arrow up Shortcut for Mac Cmd-arrow dow Cmd-arrow up What it does This decreases the volume. This icreases the volume. CTRL-space CTRL-space This mutes the cliet (while i a call). CTRL-D Cmd-D This turs o the Do Not Disturb service. CTRL-P Cmd-P This pulls a ogoig call from your other device to Commuicator. Alt-shift- CTRL-P Alt-shift-Cmd-P This retrieves your parked call. - Alt-Cmd-2 This calls your voice mail with audio. - Alt-Cmd-3 This calls your voice mail with audio usig call from phoe. - Alt-Cmd-4 This calls your voice mail with video. Shift-CTRL-R Shift-Cmd-R This opes your My Room. CTRL-M Cmd-M This miimizes the widow o OS X. O Widows, it oly is used for the Team Telephoy widow. CTRL-T Cmd-T This eables always o top. - Shift-Cmd-M This opes the Mai widow. Shift-CTRL-C Shift-Cmd-C This opes cotacts. Shift-CTRL-F2 Shift-Cmd-F2 This opes call history. Shift-CTRL-F1 Shift-Cmd-F1 This opes chat history. Shift-CTRL-F3 Shift-Cmd-F3 This opes visual voice mail. Shift-CTRL-D Shift-Cmd-D This opes the dial pad view. Shift-CTRL-W Shift-Cmd-W This opes the web butto view REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 70

71 Appedix B: Guest Cliet Usage This sectio provides more hads-o iformatio about guest cliet usage. 1) Right-click o the My Room ico to copy the guest joi lik ad sed it to a guest via or other meas. Figure 16 Copy Guest Joi Lik Meu Optio 1) The guest ca ope the lik i oe of the supported browsers, eter their ame ad password, ad the click JOIN ROOM. Figure 17 Logi Scree for Joi Room 2017 REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 71

72 2) Oce you click o JOIN ROOM, you see a badge o your My Room ico (as show i the followig figure). Figure 18 My Room Ico Guest Request Badge 3) Ope your My Room ad accept the guest request. Figure 19 My Room Accept Guest Request You ca also accept or declie joi requests from the pop-up otificatio as show i the followig figure. This pop-up otificatio is show oly if you already have your My Room ope. Figure 20 Accept/Declie Request Pop-Up 2017 REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 72

73 4) The guest is allowed ito your room ad ca ow participate i multi-user chat with other participats i the room (as show i the followig figure). Figure 21 My Room Widow Guest Chat 2017 REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 73

74 If your service provider has eabled WebRTC support, the the guest ca joi the audio/video portio of the sessio by clickig o the audio or video butto. This feature is oly available o certai browsers ad the user must grat access to their camera ad microphoe by clickig Allow (as show i the followig figure). Figure 22 Allow Access to Camera ad Microphoe Access The guest ca switch betwee audio ad video mode by clickig o the video ico. They ca also mute ad ed the call by clickig o the mute ad ed call icos respectively. Figure 23 My Room Widow Icos The guest ca show or hide their self-view by clickig o the corer of the video. ico i the top left 5) You ca start your desktop share from the desktop cliet ad the guest the sees it. The video call is resized ad moved to the top left REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 74

75 Figure 24 My Room Desktop Share with Video Call 6) The guest ca also request the coferece bridge to call them by eterig a phoe umber ad clickig o the CALL ME butto. The Call Me Now feature must be eabled by your service provider for this to be available. Figure 25 Additioal Call Optios The guest ca also maually call the coferece bridge directly by usig the provided diali iformatio REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 75

76 Appedix C: Skype for Busiess Itegratio This sectio provides more hads-o iformatio about Skype for Busiess (S4B) itegratio usage. The required startup procedure is as follows (reversig the order i which S4B ad Commuicator are started will ot work): 1) Start S4B. 2) Start Commuicator. You ca have it miimized or i the foregroud. Your service provider may also choose a automatic Miimize after logi feature that automatically miimizes Commuicator after logi. The origial iteded use case for S4B itegratio was to use S4B for presece ad chat ad o-et (VoIP) calls while Commuicator would be used for off-et calls with presece ad chat tured off. However, may deploymets keep the full presece ad chat fuctioality of Commuicator. Commuicator supports presece sychroizatio betwee S4B ad Commuicator for most presece statuses. The followig sectios describe the ways to make various kids of calls. O-Net Callig To make a o-et call: 1) Select a S4B cotact ad click the call butto. Alteratively, right-click a cotact ad select a o-et umber. 2) Both the S4B mai widow ad commuicatios widow are visible (as show i the followig figures). Figure 26 Makig a O-Net Call 2017 REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 76

77 Figure 27 Ogoig O-Net Call Off-Net Callig Off-et callig has more variatios due to S4B rememberig the last umber used to call a cotact whe clickig the call butto (default actio). As a result, whe i S4B callig aother S4B cotact who is, for example, offlie or i DD status, usig the call butto (where the default actio is to call a S4B address) will fail ad the S4B call will ot complete. Your service provider ca cofigure Commuicator to make the call istead i these cases. To make a off-et call: 1) Select a cotact, right-click ad select a exteral umber (see the followig list for the possible selectios). The same outcome occurs whe makig a S4B-to-S4B call while the called perso is, for example, offlie or i the DD state. Selectig a particular umber from the right-click meu will call that umber, while usig the call butto oly selects the umber to be called. The order i which the umber is selected i this case is listed as follows ad caot be chaged: - Work phoe - Mobile phoe (ca also be two mobile umbers) - Home phoe - Other phoe - S4B voice mail 2) Commuicator attempts to make the call istead of S4B. Both the S4B mai widow ad Commuicator commuicatios widow are visible REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 77

78 Figure 28 Makig a Off-Net Call Figure 29 Ogoig Off-Net Call Presece Sychroizatio Whe Commuicator is cofigured to have full presece fuctioality ad to also act i S4B itegratio mode, makig a call i Commuicator may automatically chage Commuicator presece to Busy I Call. I this case, a similar presece status is automatically selected o the S4B side ad vice versa. The same priciple also applies to other presece statuses. Chagig presece o the S4B side is detected by Commuicator ad a similar presece state is automatically show o the Commuicator side. Note that the differet presece statuses used i S4B ad Commuicator are ot 100% the same so a exact mappig is ot possible. However, a status variat is matched to a similar status variat o the other cliet. For example, a busy status variat would be matched to a busy status variat REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 78

79 Appedix D: Cofigure USB Headsets This sectio provides more iformatio o cofigurig USB devices to fuctio with Commuicator. Note that some headset maufacturers have built their ow add-is for UC-Oe, for istace, Jabra o Widows. I this case, the stadard HID add-is caot be used at the same time. You ca eable ad disable add-is i the Prefereces Extesios view. I geeral o Widows, if Default Commuicatio Device is defied i Widows settigs, it is selected over the Default Device by Commuicator for calls whe several audio devices are available (for example, USB headset ad the itegrated audio device o the PC). However, whe usig headsets, you ca select a separate device tha the headset for alertig icomig calls. The followig examples provide more iformatio o how to defie a default commuicatios device whe a USB headset is available o the PC. It is recommeded to select Use Default i the Audio tab of Commuicator Prefereces for both iput ad output devices (as show i the followig figure). Figure 30 Prefereces Widow 2017 REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 79

80 1) To defie the default commuicatios device, make sure that the Soud settigs i Widows pertaiig to Recordig ad Playback devices are correctly cofigured. From the Soud applet, select the Playback tab. Figure 31 Soud Widow Playback Tab I this example, the user has a Platroics BT300M (the USB dogle accompayig a Voyager Leged UC) coected to their PC REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 80

81 2) Click Headset Earphoe to highlight the device ad click o the drop-dow arrow ext to the Set Default butto. Figure 32 Soud Widow Playback Tab Set Default 2017 REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 81

82 3) Select Default Commuicatio Device. The followig scree is displayed. Figure 33 Soud Widow Playback Tab Default Set 2017 REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 82

83 4) Next, click the Recordig tab. Figure 34 Soud Widow Recordig Tab 2017 REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 83

84 5) Agai, click o Headset Microphoe, which represets the coected Platroics BT300M device, ad click o the drop-dow arrow ext to the Set Default butto. Figure 35 Soud Widow Recordig Tab Set Default 6) Select Default Commuicatio Device REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 84

85 Figure 36 Soud Widow Recordig Tab Default Set 7) Click OK to save the chages. The Soud widow is dismissed ad your device is ow ready to be used by Commuicator REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 85

86 Appedix E: Multi-Device Presece This sectio provides a table describig the presece state chages based o the presece state that Commuicator has as well as the presece status of other devices that the same user has active. There is a distictio betwee what is show i the UI ad what is the iteral presece status of the Commuicator cliet sice the desig is to show the same ow presece i the UI of all ow olie devices. The followig table is applicable from Release to whe the presece aggregatio feature is ot used. Earlier releases have slightly differet behavior i some cases. The table describes presece state chages whe steps 1 to 6 are executed i order, startig from step 1 ad cotiuig through to step 6. The previous sceario happes whe typig or mouse movemet occurs o the desktop machie i steps 4 ad 6. If this is ot doe, the the away status would be the desktop s ow presece ad the table would look as follows (same states i the begiig ad differet oes marked i gree) REYNWOOD COMMUNICATIONS OF NY/NJ, LLC PAGE 86