Hitachi NEXT 2018 Automating Service Maintenance with Hitachi Automation Director (HAD)

Transcription

1 Hitachi NEXT 2018 Automating Service Maintenance with Hitachi Automation Director (HAD) Contents Lab 1 Submitting Your First HAD Service Lab 2 Extending Service Capabilities with Service Builder Lab 3 ITSM Service Integration via REST API HITACHI IS A TRADEMARK OR REGISTERED TRADEMARK OF HITACHI, LTD. 1

2 Session Agenda: Lab 1: Submitting Your First HAD Service Use HAD to perform your day-to-day data center tasks with consistency, predictability, and traceability. Lab 2: Extending Service Capability with Service Builder Customize or extend built-in solutions to fit your business process requirements. Lab 3: ITSM Service Integration via REST API Connect the dots by mapping ITSM ticket operations to HAD services to reduce ticket completion time and improve overall OPEX efficiency for the Infrastructure team. HITACHI is a trademark or registered trademark of Hitachi, Ltd. 2

3 Lab 1: Submitting Your First HAD Service Introduction In this lab, you will review Hitachi Automation Director s Service Catalog, service submission, and service tracking to illustrate the day-to-day use of HAD to automate various data center automation tasks with consistency, predictability, and traceability. Scenario: As the IT Ticket operator, you have received a request to provision a volume to a new Windows host. Instead of using the traditional element management software and various other tools, you use the HAD service catalog to complete the request. Objectives After completing this lab, you will be able to: Recognize HAD s service catalog offering Submit a service request Monitor the request progress Track and review the service task status Note: To simplify the lab demonstration, we predefined a storage provisioning task that represents key aspects of a standard, day-to-day infrastructure provisioning request. When using the product in a full production environment, the service will be more flexible and include more tuning capabilities. HITACHI is a trademark or registered trademark of Hitachi, Ltd. 3

4 Submitting an HAD Automation Service Start Hitachi Automation Director and Review the Dashboard 1. On the desktop, double-click the HAD Login icon. 2. Log in as ticket operator (aka submit user) using the following credentials: User ID: Nextlab Password: When the Dashboard opens, you can see task status and favorite services for quick access to your day-to-day operations. HITACHI is a trademark or registered trademark of Hitachi, Ltd. 4

5 Browse the Service Catalog and Submit a Service You can quickly access your favorite services from the Dashboard tab, but if you want to see all the services that are assessible to the current user, go to the Services tab. You can configure this list based on different user groups and different responsibilities. For example, one group might have access to Oracle-related services only, while another user group might only see VMware-related services. This is accomplished through HAD s RBAC capabilities, which we will not cover in this lab. The following steps will focus on a set of starred services and then select the appropriate service for submission. To view the Services and select those that are starred : 1. Click the Services tab. 2. Click the star( )icon in the Search/Filter section to narrow down the catalog list. Note: You can also use the Search to narrow down your service catalog or click on one of the Tags on the left-hand side. HITACHI is a trademark or registered trademark of Hitachi, Ltd. 5

6 Create Request to Submit a Service After browsing the Service Catalog, you can select the appropriate service to address the ticket service request. For our scenario, let s assume that our IT operator, Amy (logged in as nextlab ), receives a request to provision a new 777GB volume for a Windows host. To submit the service request for the 777GB volume: 1. Select the Hitachi NEXT Example Provision a V service, then click Create Request. 2. Most of the input fields are read-only because they are locked-down to simplify this lab. The ability to lock input fields demonstrates HAD s ability to implement access control for the end user at various levels. Accept the default volume capacity of 777 or change the number. HITACHI is a trademark or registered trademark of Hitachi, Ltd. 6

7 3. To run the provisioning task, click Submit and View Task. This should switch over to the Tasks tab showing the progress of the running task. HITACHI is a trademark or registered trademark of Hitachi, Ltd. 7

8 Lab 2: Extending Service Capability with Service Builder Introduction In this lab, you will use Hitachi Automation Director s Service Builder to customize and extend the capability of an existing service. In the real-world environment, HAD s built-in services typically provide 70-80% of required data center tasks based on best practices. However, every environment is different, and each company has their own processes and policies. HAD s service editor can provide flexibility to set policies, lock-down forms, and set defaults without any programming effort. This lab will go a step further to use HAD s Service Builder to extend the previous service used in Lab 1 to provide more functionality. Scenario: To easily track the usage of the provisioned volume, the IT team requested that the new volume include an assigned label, and send notification to the user when the provisioning task is complete. HITACHI is a trademark or registered trademark of Hitachi, Ltd. 8

9 Objectives After completing this lab, you will be able to: Recognize HAD s Service Builder s high-level capability using form and script customization, input/output linking Modify HAD service form basic input Understand, at a high-level, how to use HAD s JavaScript plug-in to programmatically invoke CM-REST to complete storage operations Link workflows together by mapping output to the next input Release a developer template to production HITACHI is a trademark or registered trademark of Hitachi, Ltd. 9

10 Using Service Builder to Customize and Extend an HAD Service Start Hitachi Automation Director and Review the Dashboard 1. On the desktop, double-click the HAD Login icon. 2. Log in as Administrator with the credentials, User ID: system and Password: manager. 3. To launch Service Builder, select Tools > Service Builder, which is an interactive development environment (IDE) for HAD. HITACHI is a trademark or registered trademark of Hitachi, Ltd. 10

11 Instructor-Led Demo: Add Volume Label to Form and Script Using Service Builder, your instructor will show how to add Volume Label field to the submission form and update the relevant CM-REST code in the JavaScript plug-in to include the label at provisioning time. Student Lab: Add Plug-in In Service Builder, select the Hitachi NEXT Lab 2 Provision a Volume with Label template and click Edit to bring up the Template canvas. HITACHI is a trademark or registered trademark of Hitachi, Ltd. 11

12 Add the Notification Plug-in to the Template To add the Notification Plug-in: 1. Type in the search box to find the Notification Plug-in. Drag and drop the plug-in on to the canvas. 2. Connect the two plug-ins by dragging an arrow between the JavaScript Plug-in and the Notification Plug-in. HITACHI is a trademark or registered trademark of Hitachi, Ltd. 12

13 Define Properties for Notification Plug-in 1. In the To Address property field, type This account is setup in the lab. 2. Next, in the Subject property field, type Provisioning Completed, which will be the subject of the Then on the Body property, click the pencil icon and map Return Value from the JavaScript Plugin. HITACHI is a trademark or registered trademark of Hitachi, Ltd. 13

14 Instructor Only Section: Debug the Service Template Your instructor will show how to use HAD s Debug feature to debug a template before releasing to production. Student Lab: Release the Service Template We will skip the Debug portion for the student lab and proceed with releasing the new service to production. To release the template, click Release. Close out Service Builder and return to the main HAD screen. Now the service template is available on Service Templates tab. HITACHI is a trademark or registered trademark of Hitachi, Ltd. 14

15 Lab 3: ITSM Service Integration Introduction In this lab, you will review how ITSM/CMP tools can invoke the HAD service API to leverage and consume the HAD service catalog. This helps streamline the overall IT ticket process as it is related to the Infrastructure automation that HAD provides. IT also improves operating expentidure (opex) efficiency and overall ticket completion time. Instead of having to send a request to the IT desk, ITSM tools, such as ServiceNow, can map the request directly to HAD services by passing in the required API parameters. When a ticket is approved, it automatically kicks off the required HAD service without human intervention, which allows the IT staff to focus on more strategic activities. Scenario: The Infrastructure team will set up a ServiceNow workflow and map it to the HAD server instance and the required HAD service. After the connection and mapping is done, a ticket request can be automatically routed to HAD (instead of IT Operator) after the ticket is approved. HITACHI is a trademark or registered trademark of Hitachi, Ltd. 15

16 Objectives After completing this lab, you will be able to: Know how HAD s ServiceNow plug-in enables a simplified connection between ServiceNow and HAD Understand how to map ServiceNow forms to HAD form parameters (API mapping) Use Advance REST Client to invoke HAD Service API to simulate ServiceNow calling HAD Note Due to issues with connecting ServiceNow to each student s lab, this will be an instructor-led demo instead of hands-on lab. You will also have an extra lab (timepermitting) to show an alternate simulation of how the HAD ServiceAPI is called by using the Chrome Advanced REST Client. HITACHI is a trademark or registered trademark of Hitachi, Ltd. 16

17 Instructor Demo on ServiceNow Integration To minimize the time required to connect each student to ServiceNow, our instructor will show how HAD provides a ServiceNow Export Set that enables simple connectivity between ServiceNow and HAD. This connectivity enables ServiceNow designers to easily map ticket request parameters to HAD API parameters. Here are a few highlight slides, which the instructors will present as separate PowerPoint presentations. HITACHI is a trademark or registered trademark of Hitachi, Ltd. 17

18 HITACHI is a trademark or registered trademark of Hitachi, Ltd. 18

19 Student Lab: Simulating ServiceNow (or any CMP or ITSM portal) Calling HAD Instead of every student logging into ServiceNow to submit the ticket, we will simulate how ServiceNow will POST the request to invoke the automation service. We will do so by using the Chrome Advance REST Client. A REST command called Simulate ServiceNow Invoke HAD API has been predefined. You can see in the Body section of the parameters. Feel free to make changes to the capacity and label, if you want to make the changes. HITACHI is a trademark or registered trademark of Hitachi, Ltd. 19

20 It should succeed with 200 OK message. You can also verify that the task ran successfully by looking at the Task Detail in HAD. Note: Make sure your Filter is Off. HITACHI is a trademark or registered trademark of Hitachi, Ltd. 20

21 End of Lab HITACHI is a trademark or registered trademark of Hitachi, Ltd. 21