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2 SWITCHING ON THE LIGHTS WITH JOIN THE RIVERBED SESSION ON DIGITALISATION AT La Toscane 12H15 AND RECEIVE A RIVERBED LIGHT BULB WITH YOUR UNIQUE NUMBER IN TO STAND A CHANGE OF WINNING A PRICE.
3 Monitoring your Digital Experience Gordon Fairlie July 2017
4 Digital Experience 2015 Riverbed Technology. All rights reserved. 4
5 Why is Monitoring Digital Experience Important? Two-thirds of enterprises are investing into digital business today 1 Digital Capabilities and IT were the top two CEO investments in Percentage of enterprises creating advanced digital transformation initiatives will more than double by Managing users digital experience has become one of the most critical business objectives for most enterprises 1 Gartner's 2016 CIO survey 2 IDC prediction Riverbed Technology. All rights reserved. 5
6 Many potential causes of poor Digital Experience OS Failure Configuration Problem Broken Link Configuration Problem Code Error!!!!! End User Devices WAN LAN Web-Servers LAN App-Servers!!!! Device Malfunction Network Congestion Missing Link Memory Leak 2015 Riverbed Technology. All rights reserved. 6
7 Multiple, disjointed tools complicate monitoring Typical Enterprise has: Typical Enterprise has: Network management tools IT infrastructure monitoring tools 2 5+ End-User Devices WAN LAN Web-Servers LAN App-Servers Point Solutions Point Solutions Point Solutions Point Solutions Point Solutions Point Solutions 1 EMA Network Megatrends, Riverbed Technology. All rights reserved. 7 2 Market Guide for IT Infrastructure Monitoring Tools, Gartner, 09 May 2016, ID: G
8 Using Multiple, Disjointed Tools is Ineffective in Managing Digital Experience, and Network OK Web-servers OK Network OK App OK App is unresponsive My PC is very slow End User Devices WAN LAN LAN App-Servers Network is running slow Web-pages not loading! Users are complaining but IT does not know what is causing the issue! Infra OK Infra OK 2015 Riverbed Technology. All rights reserved. 8
9 Need for Digital Experience Management? WHAT IS THE AGGREGATE ENVIRONMENT IMPACT ON DIGITAL EXPERIENCE?? What is the impact of WAN optimization on experience? Why is the Home Page slow?? End User Devices Companies need to understand impact WAN of ALL LAN components on Digital Experience? WHAT IS THE END USER EXPERIENCING ON THEIR DEVICE? How is the overall network response time impacting experience?? Web-Servers App-Servers How is the app performance impacting the a user group?? Databases? Database failures causing issue? SteelCentral answers ALL these questions and more! 2015 Riverbed Technology. All rights reserved. 9
10 Our solutions 2015 Riverbed Technology. All rights reserved. 10
11 SteelCentral: Digital Experience Insight & Agility Cloud Architects IT Ops/ NetOps App Dev/ Owner End User Services Business & IT Execs Integrated Digital Experience Management End-Users & Applications Networks & Infrastructure EU Devices Applications Networks Infrastructure 2015 Riverbed Technology. All rights reserved. 11
12 Core Solution: Integrated End User & App Monitoring IT Ops/ NetOps App Dev/ Owner End User Services Business & IT Execs Integrated Digital Experience Management End-Users & Applications Networks & Infrastructure Broad Device-based Monitoring Network Monitoring Broad Depth of analysis Deep App-based Monitoring Network-based Monitoring Network Forensics Infrastructure Monitoring Depth of analysis Deep 2015 Riverbed Technology. All rights reserved. 12
13 SteelCentral Differentiators Business Relevant Insight Breadth & Depth of Data Integrated Insight Acceleration & Optimization Business insight, not just data. The most comprehensive and granular data set. Fully integrated & custom insights for each stakeholder. Identify areas for performance improvement Riverbed Technology. All rights reserved. 13
14 Summary 2015 Riverbed Technology. All rights reserved. 14
15 SteelCentral is leading the evolution of visibility Fragmented IT Component Level Monitoring Consolidated IT Domain Performance Visibility Unified DEM & Business Insight 2015 Riverbed Technology. All rights reserved. 15
16 Thank You 2015 Riverbed Technology. All rights reserved. 16
17 Case study 2015 Riverbed Technology. All rights reserved. 17
18 Mobile Insurance Provider Challenges Significant growth over the past five years putting immense pressure on visibility & security Concerns about securing user data Engaged Riverbed to map and monitor its entire application and network environment Need to identify vulnerabilities and develop a framework of sustained user security moving forward 280 million customers, And you still get the personalized service you deserve 2015 Riverbed Technology. All rights reserved. 18
19 After Riverbed SteelCentral Gained full application & network monitoring capabilities across its entire global infrastructure Validated that data is secured throughout the network Reduced network configuration errors while identifying and eliminating security vulnerabilities Received a best practice framework to sustain application, network, and data security moving forward we now have confidence that our global infrastructure is more secure, even as our architecture continues to increase in size and complexity Riverbed Technology. All rights reserved. 20
20 Drastically reduced the amount of time required to pinpoint issues. Command Centre Leveraging SteelCentral 2015 Riverbed Technology. All rights reserved. 21
21 Network and Application problems are now identified and resolved in minutes 2015 Riverbed Technology. All rights reserved. 22
22 What Customers are Saying Riverbed SteelCentral has been the tool set we rely on in development projects. It has found tons of issues and therefore resolved before they become real issues in production systems. Government Infrastructure and Operations 5,000 50,000 Employees Riverbed's suite or products have proven very valuable to our business providing a huge ROI shortly after implementation. The APM suite allows us to quickly identify problems within code and address quickly. Finance Infrastructure and Operations 5,000 50,000 Employees 2015 Riverbed Technology. All rights reserved. 23
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