FACILITIES MANAGEMENT CONSULTING MARKET IN MALAYSIA: BENEFITS, OPPORTUNITIES AND CHALLENGES FOR CLIENTS AND SERVICE PROVIDERS

Transcription

1 FACILITIES MANAGEMENT CONSULTING MARKET IN MALAYSIA: BENEFITS, OPPORTUNITIES AND CHALLENGES FOR CLIENTS AND SERVICE PROVIDERS Presented by MOHD M A Z HAR M OHD M A R Z UKI T U E S D AY, 9 TH O C T O B E R,

2 Speaker s profile Mohd Mazhar Mohd Marzuki MBA Building & Facilities Management B. Eng. (Hons.) Mechanical Graduate member of Board of Engineers Malaysia & Institution of Engineers Malaysia VPI of the Malaysian Association of Facilities Management (MAFM), Committee since 2005 Council Member of the Malaysian Service Provider s Confederation (MSPC) Committee of the Malaysian Board of Technologist (MBOT) Advisory Panel for FM curriculum for Politeknik Sultan Salahuddin Abdul Aziz Shah (PSA) Committee for Malaysian ISO FM CIDB s Committee for FM National Occupancy Skill Standard (NOSS) CIDB s Committee for FM Contractors Registration Building Auditors for Government, local authorities and private buildings HRDF & CIDB Certified Trainer Facilities Manager for: KL Tower, Rohas Perkasa (Kuala Lumpur(, Palace of Justice (Putrajaya) and HSBC Data Center (Cyberjaya) and KLSE building Prominent Projects: Consultant team members for the CIDB for the study of Asset and Facilities Management Industry in Malaysia (2009) Lead FM Consultant for Tanjung Bako Fishery Complex by the Malaysian Fisheries Development Board (LKIM) Lead Consultant for a Business Case Analysis and KPI development for the Malaysian Inland Revenue Board (LHDNM) Lead FM Consultant for the corporate relocation of Celcom Axiata Berhad (Celcom) Facility Condition Assessment for the Headquarters of the Malaysia Building Society Berhad (MBSB) Lead Consultant for FM Assessment for Maybank Subject Matter Expert for MySPATA (JKR project) FM Consultant for the development of Center of Excellence for the Malaysian Rubber Board FM Consultant for Malaysian Resource Corporation Berhad (MRCB) FM Consultant for Felda Investment Corporation (FIC) FM Consultant for TH Properties Sdn Bhd FM Consultant for KPJ Healthcare Services

3 Speaker s profile Mohd Mazhar Mohd Marzuki Buildings learned from (managed)

4 Speaker s profile Mohd Mazhar Mohd Marzuki Building learned from (audited) IKM Kampung Pandan IKM Sungai Petani Wisma Persekutuan Seremban Wisma Persekutuan Melaka Bangunan Pejabat-pejabat Pelabuhan Melaka Bangunan Gunasama Persekutuan Batu Pahat Bangunan Gunasama Persekutuan Kluang Wisma Persekutuan Johor Bahru (Block A & B) Mydin USJ KL Tower Kompleks Sultan Abu Bakar (CIQ) Tanjung Kupang, Johor Bahru TM Annexe 1 & 2 Malaysian Tourism Center (MTC) Majlis Perbandaran Johor Bahru Tengah (MPJBT) Majlis Perbandaran Kluang (MPK) Majlis Perbandaran Batu Pahat (MPBP) KPJ Specialist Hospital, Seremban Genesis Tower MBSB Headquarters

5 Speaker s profile Mohd Mazhar Mohd Marzuki Clients learned from (consulting)

6 Speaker s profile Mohd Mazhar Mohd Marzuki Clients learned from (training)

7 Today s journey with me Introduction to MAFM Asset Lifecycle: FM Roles Scopes of FM Consulting FM consulting in Malaysia: Issues and Challenges

8 Introduction to MAFM FM Consulting Market in Malaysia: Benefits, Opportunities and Challenges for Clients And Service Providers

9 Brief information Establishment Registration Number Membership Types Corporate Membership Associate Membership Student Membership Total Membership Affiliation 25 th January Ordinary (voting members) Corporate (voting members) Associate (non-voting members) Student (non-voting members) 500+ members Malaysian Service Providers Confederation (MSPC)

10 MAFM Committee 2017 & 2018 President Tan Sri Dato Ir. Jamilus Hussein Deputy President Prof. Sr. Dr. Abdul Hakim Mohammed Vice Presidents Mohd Mazhar Mohd Marzuki Tamilwanan A/L Palaniappan Secretary Ahmad Sha rainon Md Shaarani Assistant Secretary Dr. Maimunah Sapri Treasurer Ainul Azura Izhar Sub-committee Dr. Mat Naim Bin Mohd Asmoni Ir. Ahmad Faudzi Sain Rosmuharizal Hj Che Muda Sharifah Rosfashida Syed A. Latif Ir. Hj. Abu Bakar Azit Hj. Mohd Sabri Mat Deris Zainuddin Zainal Hj. Mahathir Hj. Mansor Ir. Dr. Ahmad Firdauz Abdul Mutalib Dr. Nor Rima Muhamad Ariff

11 MAFM s Roadmap Industry Strength Knowledge & Best Practices Collaboration & Engagement Awareness & Recognition Professionalism Research & Development Benchmarking Training Strategic goal: FM AS A PROFESSION Strategic goal: MAFM AS A ONE-STOP REFERENCE

12 Asset Lifecycle: FM s roles FM Consulting Market in Malaysia: Benefits, Opportunities and Challenges for Clients And Service Providers

13 ISO definition of Asset Management (AM) coordinated activity of an organization to realize value from assets. Note: Realization of value will normally involve a balancing of costs, risks, opportunities and performance benefits.

14 Asset Lifecycle Demolition Sale End of tenancy PLANNING Feasibility study Budgeting / ROI DISPOSAL CREATION Design Construction Procurement Operations Maintenance Refurbishment UTILISATION

15 Asset Lifecycle: FM s roles Demolition Sale End of tenancy PLANNING Feasibility study Budgeting / ROI DISPOSAL CREATION Design Construction Procurement Operations Maintenance Refurbishment UTILISATION = FM s role

16 Significance of FM Input (Resources) CORE BUSINESS PROCESSES Output (Business Goals) Facilities Management Services Asset Maintenance

17 Scopes of FM Space Management Information Management Security Management SHE Management BUILDING MAINTENANCE Project Management OTHER SUPPORT SERVICES

18 Scopes of FM (cont d) Nursery Tenants relationship Business Continuity support Catering Fleet Management Mail room OTHER SUPPORT SERVICES Staffs logistics

19 MAFM s definition of Facilities Management (FM) the total management that integrates all services to support the core business of an organisation.

20 ISO 41011: 2017 definition of Facilities Management (FM) an organizational function which integrates people, place and process within the Built Environment with the purpose of improving the quality of life of people and the productivity of the core business.

21 DEFINISI KERJA FASILITI Aktiviti perkhidmatan fasiliti dan penyenggaraan bangunan / infrastruktur secara bersepadu yang meliputi perkhidmatan kejuruteraan dan perkhidmatan yang berkaitan dengan keperluan pengguna. The integrated facilities services and the maintenance of building/infrastructure that covers engineering services and other services related to user needs.

22 Scopes of FM consulting FM Consulting Market in Malaysia: Benefits, Opportunities and Challenges for Clients And Service Providers

23 Definitions Consultants are professional problem-solvers, whose expert knowledge may cover a number of traditional professional fields, and who are particularly qualified to undertake an independent and unbiased study of a given problem and reach a rational solution. The value of a consultant lies in his training and previous experience in the solution of related problems, and his ability to select the course of action which, in his expert opinion, should be implemented. - Manual on the use of Consultants in Developing Countries, United Nations Industrial Development Organization

24 Asset Lifecycle: FM consulting scopes PLANNING User s perspective Lifecycle cost estimation Transition / moves / migration Building Audit CREATION DISPOSAL UTILISATION Transition / moves / migration Operations Processes Bus. Continuity Design Maintainability Lifecycle costing Process preparations = FM s role

25 FM consulting scopes PLANNING Asset involvement decision Broad user s perspective at conceptual phase guiding for initial proposal / feasibility study. Estimation for lifecycle costing important elements in ROI calculations. CREATION Acquisition of asset Design Maintainability Review practicality, utility consumption, ease of access Detailed lifecycle costing management, manpower, repair, replacement etc. Prepare process documentation work orders, emergency preparedness etc. BIM for FM

26 FM consulting scopes (cont d) UTILISATION Asset usage Transition management moves, space migration, defects management, CMMS mobilisation Operations processes, training/coaching, condition assessment FM s support for business continuity DISPOSAL Asset disposal Transition management moves, space migration Building Audit decision for repair/replace/disposal

27 FM consulting in Malaysia: Issues and challenges FM Consulting Market in Malaysia: Benefits, Opportunities and Challenges for Clients And Service Providers

28 Key issues Awareness Value of consulting Needs vs. wants Fees Client s budget Scale Thirdparties Fee Registration Physical Non-physical

29 Registration Property Management MOF LPPEH FM Consultant s registration Physical / Non-physical Works CIDB

30 Overlapping?

31

32 Ministry of Finance Consultant Physical Non-physical

33 Physical Consultants

34 Non-physical Consultants FM Consultant?

35 Challenges Technology IoT Big data support Standards ISO ISO Others Ageing buildings As-built documents

36 Closing points Needs for FM Consulting services Infancy stage awareness, recognition Ready resources, unready market

37 THANK YOU FOR YOUR ATTENTION MOHD MAZHAR MOHD MARZUKI